website not working? Is it down right now? Server Status Check screenshot
TD AmeritradeWebsite Name:
www.tdameritrade.comURL Checked:
Response Time:
Last Down:
Checking TD Ameritrade
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TD Ameritrade Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:0921.5 ms. 
00:329.5 ms.
03:066 ms. 
10:5112.11 ms.
16:158.69 ms. 
01:5722.95 ms.
11:5216.24 ms. 
16:4510.39 ms.
20:109 ms. 
02:499.65 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:31

We have tried pinging TD Ameritrade website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TD Ameritrade - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ken Moon · 13 July 2016 - 19:17
· · Chrome 51.0 on Mac

trying to connect from Japan for the past hour. No success via laptop, tablet or cell phone to connect to site. just spins and times out.

Charles Headley · 29 June 2016 - 15:26
· · Firefox 47.0 on Windows

Secure connection failed

Nancie Hoffman · 27 June 2016 - 13:52
· · Internet Explorer 11.0 on Windows

Can't get any quotes to come up to buy...

Lawrence Kilduff · 24 June 2016 - 14:12
· · Safari 9.0 on iPhone

Could not log on for first ten minutes of market opening today. Then when I could it took nearly 40 seconds to place a trade. I am moving my account. Interactive Brokers.

Matt Robinson · 16 June 2016 - 06:59
· · Firefox 47.0 on Windows

TDA is down right now. Not good timing when the market is tanking. this problem seems to happen a lot

Bill Johnson · 16 June 2016 - 06:14
· · Internet Explorer 11.0 on Windows

Login service fails

Frank Kauflin · 8 April 2016 - 09:03
· · Safari 9.1 on Mac

TD Ameritrade site down for almost 3 hours.

Randy Mitchell · 4 January 2016 - 15:16
· · Internet Explorer 10.0 on Windows

Why have TD Ameritrade, their site is down when you need them the most. I will be transferring my account to someone more reliable.

Fay Lee · 4 January 2016 - 14:42
· · Chrome 47.0 on Windows

down again.

Terry Gabel · 20 November 2015 - 16:29
· · Internet Explorer 11.0 on Windows

I can't sign in to my account.

Terry Gabel · 20 November 2015 - 16:26
· · Internet Explorer 11.0 on Windows

I can't place a sell order.

Janet Sloan Gesell · 24 August 2015 - 14:36
· · Safari 8.0.4 on Mac

this is a traders nightmare..... No one but big companies can be trading... Makes you wonder who is screwing who!!! I guess I'll be looking for another company to do business...

Shaun McQuade · 24 August 2015 - 14:20
· · Chrome 34.0 on Android

WTF Ameritrade? .... only open for the big boys so they can score some cheap stock? .... This is crap! Time to shop for a new broker

Scott Thomas · 24 August 2015 - 13:56
· · Safari 9.0 on iPhone


Jim Karl · 3 April 2015 - 15:52
· · Internet Explorer 11.0 on Windows

TD ameritrade postions page/tab crash Fatal error: type: MODULE name: positions - 18Aed4a6fc6-4cf5-4503-9223-4b16984ad552-20

Ringstaff Marilyn · 24 June 2014 - 11:48
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Anybody else use TdAmeritrade and having problems with their website? Can't make trades even after updating IE and Java, trying different browsers, enabling cookies, etc... am on hold now X 19 minutes waiting for tech support to pick up. What other investment companies do others like?

Shirish Jamthe · 30 April 2014 - 09:30
United States · AT&T U-verse

tdamertrade is reporting a DNS failure
Service Unavailable - DNS failure

The server is temporarily unable to service your request. Please try again later. Reference #11.50c1160.1398875379.2434e8a0

Edit: looks like browser problem. ignore this.

Donna Johnson · 27 April 2014 - 07:25
United States · Comcast Cable

did online chat with someone from td and they said system is down till 11. He also confirmed that TD Ameritrade did not inform it's clients ahead of time of this issue. Isn't that illegal??? My balances all say ZERO. What the heck??? I'm wondering if someone hacked the site... anyone else having this issue???

Danielle Wiebking · 27 April 2014 - 05:43
United States · EarthLink

Can't access website, but status says it is reachable? Maintenance? Also my Quicken Balances are out of whack?

Robert N. Hedberg · 27 April 2014 - 03:25
Saudi Arabia · Bayanat Al-Oula For Network Services

I just logged in and found $0.00 account balance. Have I been robbed?

Jay Knight · 22 April 2014 - 06:22
United States · Comcast Cable

Its down "for me" apparently. What is the fix?? Tried different start page and 100% zoom, still no luck. Do wish TDA would notify users of problems and what is going on to remedy them.

Update: On hold with TDA tech support over 45 minutes so far, no help yet!

Kathryn McHugh Van Horn · 13 April 2014 - 13:27
United States · Comcast Cable

Can't log on... what the heck?

Kathleen Leeks · 12 January 2014 - 15:32
United States · Abovenet Communications

TD Ameritrade has been down for me for the last hour or more. Certain functions are working slowly, but I can't bring up the charts. I wish they would post a notice telling us they are working on it and when it will be back

Sreedhar Vankayala · 12 December 2013 - 11:19
Canada · Telus Communications

Login issue via chrome - I got response from TD Ameritrade. They say if you set the zoom of the browser on the page to 100% and then relogin, then it works. I tried and it worked. Hope this helps for some folks.

Pat Franks · 21 November 2013 - 11:08
United States · Comcast Cable

When you log on, choose a different start page before pressing enter, such as "balances and positions". Do not use the default.

Jerry Hicks · 15 November 2013 - 15:45
United States · Suddenlink Communications

It no longer works with CHROME -- how anoying. And their customer support SUCKS.

Richard Bell · 8 November 2013 - 16:54
United States · EarthLink

Same, site loads when i use a book mark. Type my log in creds and it sits there and spins in chrome

レウェン レウェン · 7 November 2013 - 10:48
United States · Hawaiian Telcom

Down using google chrome

Smu Fimmu · 30 October 2013 - 08:01
United States · Comcast Cable

I have login problem with Chrome (version 30.0) but not with IE 11. Seems to be a browser issue here. Alternatively, you can download thinkorswim desktop app from ameritrade to access your TDA accounts.

Dennis Platt · 12 October 2013 - 08:36
United States · AT&T U-verse

I get a "waiting for" message after typing my ID and Password, while using Google Chrome. Other browsers are fine

Tim Young · 16 September 2013 - 05:50
United States · Time Warner Cable

When i type in the answer to my security question- it goes back to the password page. won't work today!!!

Colleen Aller · 10 September 2013 - 13:09
United States · Time Warner Cable

Yes it's down!!!! Put on hold forever... Finally hung up. If this can't be fixed (been having the same problem everyday now for two weeks at closing only this time it happened 1/2 hour before closing) i plan to go to another trading site.

To Nancy (above) - I use Time Warner so it appears to be a TD AMERITRADE issue.

Nancy Noyes Abelmann · 31 May 2013 - 15:40

I have been having ongoing problems with logging into and navigating my TD Ameritrade account. My internet service provider is Comcast. I tried logging in at my daughter's, she has a different internet service provider, I had no problem at all. Are others with Comcast having this same problem?

Mike McKay · 9 December 2012 - 14:28

I can't log on, either. I'm quite annoyed. Why did they go down without any prior notification?? It is concerning that the only company that has control over my entire retirement savings is not able to keep their website up... I wonder if I should diversify my retirement savings among multiple institutions? It would seem so, if they cannot at least notify customers when their site goes down. Terrible contingency planning... Are they ISO certified? Probably not.

Chris Henn · 9 December 2012 - 14:22

TDAmeritrade is reporting a StackOverflowError right now.

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