website not working? Is it down right now? Server Status Check screenshot
SugarSyncWebsite Name:
www.sugarsync.comURL Checked:
Response Time:
Last Down:
Checking SugarSync
Please wait while we check the server...
SugarSync Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:34221.61 ms. 
18:34238.37 ms.
06:49206.65 ms. 
18:13221.14 ms.
23:27251.02 ms. 
17:33231.68 ms.
19:53237.29 ms. 
10:40238.9 ms.
00:16232.54 ms. 
12:24232.29 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:55

We have tried pinging SugarSync website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access SugarSync - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Christophe Erard · 27 January 2016 - 14:16
· · Chrome 47.0 on Windows

About a week ago, I suddenly couldn't access my sugarsync account, from any device. Trying to login on the website, I get the same error : user unknown ! January 18th I received my last daily activity report and since then nothing, without any notice, it seems that me and my 30 GB of data don't exist anymore !!! And I can't find a way to report this issue to Sugarsync support : I've been on the website, I didn't find any way to contact them... other than connecting to my account first ! Wich is the problem itself !!!!! There is no email, no tel. nb to reach the support team... so how can you report a problem if connecting to your account is the problem itself !!!! This is crazy !

Paul Puletti · 6 January 2016 - 01:16
· · Chrome 47.0 on Windows

Can't get onto from any computer or any browser.

Philippe Sucosky · 31 August 2015 - 15:00
· · Chrome 44.0 on Windows

Update from SS customer support:
Hello Philippe,
Thank you for contacting SugarSync customer support! We do appear to be having a temporary outage effecting some customers at this time. We are still gathering information on the issue now and working to resolve it. Currently there is no ETA to restore service, but we thank you for your patience as we work to resolve the issue.We will notify you once service has been restored.

Bruce Fenton · 31 August 2015 - 14:54
· · Chrome 44.0 on Windows

My 2 computers out too. Happens all the time lately. SS lies about their outages. I have used SS for years but am now getting disgusted.
Somehow, whenver SS goes out, my computers all also have lots of prolbems. That pisses me most. Somehow they have screwed up my ability to do anything. I reboot and it works better.
Expect SS back online in afew hours, I hope.

Steven Bellfield · 31 August 2015 - 14:52
· · Firefox 40.0 on Windows

Augarsync down in UK at the moment, bird icon gone to amber triangle. 31st August 2015

Matthew Garrett · 31 August 2015 - 14:44
· · Safari 8.0.8 on Mac

Also experiencing SS down.

Tom Starner · 31 August 2015 - 14:33
· · Opera Next 31.0.1889.174 on Windows

Same here. SS out on all three of my PCs. Just glad it's not me alone. This is the first time I have experienced this in 6 years. And worst of all, it says they are not reporting a problem on their site. That is a joke, of course. In USA, Verizon and Xfinity are my service providers (use both on different PCs) and using Opera browser, but that's not really the issue.

Snowy M Bardin · 31 August 2015 - 14:10
· · Firefox 40.0 on Windows

Sugarsync is disconnected on all of our computers. I've contacted support as well. Hopefully they will look into it since it seems that many people are having issues.

Calvin Hilton · 31 August 2015 - 13:40
· · Firefox 40.0 on Windows

Sugarsync is telling me that it's Disconnected. First time this has ever happened since I started using Sugarsync almost 1 year ago.

Wendy Andrus-Lowe · 31 August 2015 - 13:35
· · Internet Explorer 11.0 on Windows

Sugarsync disconnected on both our computers in office. Website is up, but we are unable to sync. We've rebooted numerous times both computers.

Tracy Lloyd · 31 August 2015 - 13:26
· · Chrome 44.0 on Windows

Sugarsync database is unavailable. Sugarsync website and other services are. Sugarsync are stating that all is well!!

Griffith John · 31 August 2015 - 13:15
· · Chrome 44.0 on Windows

Work will not sync - cloud content shows up - but will not download. Current changed files sync to cloud

Anna Papadopoulou · 31 August 2015 - 10:22
· · Chrome 44.0 on Windows

I've been trying to sync work I had done on the weekend on my office computer but as soon as sugarsync starts to sync, it stops after a few second without finishing the process.

Victor Carr · 16 January 2014 - 16:52
United States · New York State Unified Court System

Cannot connect to Sugarsync on any of the 4 browsers on my Macbook. Also neither iPad nor iPhone apps can connect. Even spoofing IE 10 for Windows does not work.

Update: Found the problem. The site is blocked by the sonic wall in this court building. (Works fine on iPhone using LTE).

Doris Dowd · 26 November 2013 - 15:02
United States · AT&T Internet Services

My little desktop tray shows a grey hummingbird and says "Disconnected". Everything else is working fine.

Debbie Trigg · 15 January 2013 - 14:46
United States · California State University Network

It won't open up. Waiting, Waiting and never opens up.

Leslie M. C. Gilbert · 6 November 2012 - 10:49
United States · CenturyLink

can't get on, reciving "Sorry, a server error has occurred." message

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