website not working? Is it down right now? Server Status Check screenshot
NestWebsite Name:
home.nest.comURL Checked:
Response Time:
Last Down:
Checking Nest
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Nest Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:345.83 ms. 
16:546.07 ms.
20:074.97 ms. 
22:085.02 ms.
02:165.9 ms. 
13:505.66 ms.
18:556.33 ms. 
23:284.48 ms.
02:466.17 ms. 
14:465.01 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:57

We have tried pinging Nest website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Nest - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Tina Hurston · 14 August 2016 - 22:19
· · Safari 9.1.1 on Mac

can't get notifications from nest cam phone or email since yesterday tryed the home and away and now dont get any notifications sound or motion

Jean Sweeney · 5 August 2016 - 13:34
· · Chrome 51.0 on Windows

cant access

Bart Chase · 12 April 2016 - 18:15
· · Internet Explorer 11.0 on Windows

nest is down at 1:11 pm est - both nest cam and thermsostat, yet Nest site says its not down.

Mark Kunie · 14 March 2016 - 21:28
· · Chrome 49.0 on Windows

Nest Network Cant be reached,,, BS I say!

John Williamson · 14 March 2016 - 21:28
· · Chrome 46.0 on Windows

Nest not responding. returns 500 server error

Wade Burris · 14 March 2016 - 21:28
· · Chrome 48.0 on Mac

It's down for me too. Can't login into my account to view Nest Cam or Thermostats.

Leilanie Gonzalez · 14 March 2016 - 21:24
· · Safari 9.0 on iPhone

Been out for several minutes now

Manny Juarez · 14 March 2016 - 21:15
· · Chrome 48.0 on Windows

fix it nest!

Andrew L. Moss · 14 March 2016 - 21:10
· · Chrome 48.0 on Windows

NEST is down again. WTF. I would figure Google would have better uptime.

Jeff Berggren · 18 January 2016 - 02:44
· · Safari 9.0 on iPad

Nest Thermostat service down. Guess I'll have to get up off the couch and adjust it manually. Or rub sticks together make fire.

Aaron Franceschi · 18 January 2016 - 02:39
· · Safari 9.0 on iPhone

Is anyone else having a connection issue with nest cam site on iPhone?

Aaron Franceschi · 18 January 2016 - 02:36
· · Safari 9.0 on iPhone

Nest is down again on our phones. Sucks to use this as a baby monitor. You would be wise to buy a competitor and use it as a back up.

Tammy Tibbatts Bicek · 9 January 2016 - 22:28
· · Safari 9.0 on iPad

Problem connecting to nest service it's been 45 min now. Does anyone know if this a fixable problem. Getting same message on my iPhone iPad my hp computer and on android. Does this happen a lot?

Walt Kieta · 9 January 2016 - 22:21
· · Safari 9.0.2 on Mac

I tried to ping the site and the request times out. So the site is down and not communicating.

Michael Fang · 9 January 2016 - 22:09
· · Safari 9.0 on iPhone

Also cannot connect to my cameras! Hope my package doesn't get stolen!

Justin Frechette · 9 January 2016 - 21:57
· · Chrome 47.0 on Windows

The site is up; however, you're unable to login to your account. "The Nest service can't be reached right now".

Wendy Berglund · 9 January 2016 - 21:50
· · Safari 9.0 on iPhone

January 8, 2016 1:45 PST. I have two separate Nest accounts and both are displaying the message "The Nest service can't be reached right now"

Rob Kleven · 9 January 2016 - 21:41
· · Safari 9.0.1 on Mac

Mobile App does not connect, web site login says my account does not exist.

Xm Trucker · 9 January 2016 - 21:24
· · Firefox 43.0 on Windows

as of 16:23 eastern 01/09. unable to log onto my nest account via mobile or computer

John Christopher Matyjasik · 9 January 2016 - 21:17
· · Safari 9.0.1 on Mac

this page says that it's up but that's a lie. hey nest..what's up, gang?

Tina A Byham Schibell · 9 January 2016 - 21:02
· · Internet Explorer 10.0 on Windows

on 01/09/2016 4:01pm EST getting error messge "The Nest service can't be reached right now."

Mike Smithson · 9 January 2016 - 20:55
· · Chrome 47.0 on Mac

cannot authenticate to - getting an http 500 error. Need to fix whatever software bug they are experiencing.

Gopakumar Pillai · 12 December 2015 - 17:11
· · Chrome 47.0 on Mac is up, but my iPhone App is unable to connect. Yes, iPhone is able to browse the Internet, Facebook etc.

Ippolita Cantuti Castelvetri · 16 November 2015 - 11:14
· · Safari 9.0 on iPhone

Cannot connect to iPhone app right now. Everything else seems to be working

Angela Slaughter · 11 November 2015 - 12:32
· · Chrome 46.0 on Android

Thermostat IS online, but the app is showing offline (last 30 minutes). Cameras and lights are online.

Leslie Lee · 21 October 2015 - 17:05
· · Safari 9.0 on iPhone

Trying to install a new nest cam and cannot connect through website or app.

Chris Sjolie Sr. · 4 October 2015 - 13:17
· · Chrome 45.0 on Windows

Down for my iphone app last three days. Never stopped working on my computer

Dewey Morris · 20 September 2015 - 14:02
· · Chrome 45.0 on Android

Definitely down, Chicago. Affecting Web and Mobile app, Thermostat, Protect and Cam.

Dave Jahsman · 20 September 2015 - 13:57
· · Safari 9.0 on iPhone

Down again. Using iPhone 6 with iOS 9.0. Haven't been able to access since trying at 6:00AM. I use Swann remote cameras which are working properly at the same remote location as my nest t-stat and connects. The reliability of nest cloud access is getting worse. My Swann ip cameras rarely go down. They can remotely pan rt to left and up to down. I am so glad I didn't go with the drop cam.

Aaron Rapp · 20 September 2015 - 13:47
· · Chrome 45.0 on Android

These ups and down are getting ridiculous. Their IT dept needs to be fired.

John Smith · 20 September 2015 - 13:38
· · Safari 9.0 on iPad

NEST is not "UP" as your reporting... This site needs to listen to their forum members.

Tina Pfeiffer · 20 September 2015 - 12:29
· · Safari 8.0 on iPhone

Down for me too. It appears the home page is running fine for Nest marketing purposes, but as soon as you try to log into you account from the home page you get an error.

Jeremiah Stevens · 20 September 2015 - 12:02
· · Chrome 34.0 on Android

Down for me in Chicago. That's two weekends in a row. This is not ok. I just added Nest Cameras to my thermostat and protect setup. They will be going back, if this keeps up.

Ronald E Telners · 20 September 2015 - 12:00
· · Chrome 34.0 on Android

Sunday Sept. 20th, 2015. Tried turning on the furnace this morning with my iPhone 6. The Nest App says the Nest server is down. So I tried my Android Tablet with the same results. I checked th Nest thermostat and it indicates Nest is online. Fortunately, I was able to turn on the furnace from the Nest wall thermostat! We are in the 40's this mor ing in Southeast, MI. Brrr COLD Nest!!!

Balin Jones · 20 September 2015 - 10:41
· · Firefox 40.0 on Mac

Same here.. I Have PERFECT internet. I Rebooted my Modem, Router, Unplugged & Replugged up all my cams.. No Help

Dave Jahsman · 13 September 2015 - 22:25
· · Safari 8.0 on iPhone

Down for me in Syracuse, NY area using latest iPhone App on iPhone 6. It has been down for several hours.

Christopher Plamp · 13 September 2015 - 21:57
· · Chrome 44.0 on Chrome OS

Down for me - right now - everything in my house looks good.. but showing offline on app and website

Tina Lively · 13 September 2015 - 20:43
· · Chrome 44.0 on Linux

It is still down. I have tried 6 times in the last hour, including within 5 minutes of this post.

Axel Jessen · 13 September 2015 - 20:42
· · Safari 8.0.8 on Mac

This page has a status link saying that there is an "issue"

Paul Torr · 13 September 2015 - 20:29
· · Chrome 45.0 on Mac

Cannot connect through smartphone, or tablet. Florida 09.13.2015 16.30

Bryan Gray · 13 September 2015 - 20:24
· · Safari 8.0.8 on Mac

What's lame is that the camera SHOULD STILL WORK when THEIR service is down. It should have been desigend so it can still stream over your own home network. Why do they insist on sending the stream to their servers first?

Bruce Janke · 13 September 2015 - 20:14
· · Chrome 45.0 on Windows

Its down here in Florida - just installed them yesterday to keep any eye on my elderly mother - not impressed so far. Hopefully nest will make improvements soon.

Bobby Carlton · 13 September 2015 - 20:00
· · Safari 9.0 on Mac

I literally just bought a new Nest Protect and can't set it up. Not a good sign.

Francois Richard · 13 September 2015 - 19:56
· · Chrome 45.0 on Mac

Really again ? I am staring to regret that decision and want my money back

Marco A. Franca · 13 September 2015 - 19:55
· · Chrome 45.0 on Windows

Again!?! This is now happening on a regular basis. Three times within the past 7 days.

Lisa Poseley · 13 September 2015 - 19:51
· · Safari 8.0 on iPad

I use the camera and app to monitor my town babies. It's totally unreliable now. This happens way too often. I don't know what Nest did when they took over from Dropcam but it worked perfectly for over a year. Now it's a useless product as it's not reliable at all. I've emailed them for a refund.

Jacques Dubois · 13 September 2015 - 19:46
· · Safari 8.0.8 on Mac

This is happening more and more often with Nest....I have no issue with the server to my thermostats being offline, but my cameras? Tha's a problem. REALLY glad I returned the Nest Protect smoke detectors. Here's a thought Google/Nest - you want to be part of the "internet of things" then understand the up time needs to be 100% of the's called redundancy.

Jeffrey Norton · 13 September 2015 - 19:35
· · Chrome 45.0 on Android

If I had known it was gonna go down this often I would have bought something else.

Vintage Cycle Garage · 8 September 2015 - 03:35
· · Firefox 39.0 on Mac

First, the nest TS went down last week and I had to conect it manually to the network. Then it went out of the network and would not detect any wifi networks at all. I tried factory reset through nest menu with no resolution. Week passed and after finding out to do factory reset by pressing and holding the faceplate for several seconds it did the trick. I had to go and repeat all the settings but I have wifi working and it is connected to my router and the internet. I try to log into my account to finish the setup and the is down. Complete crap!. It did work flawlessly for the past couple of years and now this??? WTF??

Michelle Anderson · 8 September 2015 - 03:34
· · Safari 8.0 on iPhone

Still down but got notifications still somehow. App and site are down

Tiffiny DeLitizia · 8 September 2015 - 03:26
· · Safari 600.1.4 on iPhone

Just tried calling their number and you get a message that they are having problems with their phone lines and to try again later. It's okay nest...I really didn't want to check in on my toddler and infant tonight.

Corby Anderson · 8 September 2015 - 03:25
· · Safari 600.1.4 on iPad

It's been down for me via the app and web since at least 5pm pacific time.

Marshall Cooperson · 8 September 2015 - 03:22
· · Safari 8.0 on iPad

Site not responding, probably my fault, I just installed a Nest thermostat today!

Kody Belt · 8 September 2015 - 03:05
· · Chrome 44.0 on Windows

have had 2 dropcams for a year and little to no issue, these are used as a baby monitor so very important they work. Then 3 days after im forced to update to the Nest app they arent working, for what i paid for these you think they would work on my internal network at a minimum instead of the upload/download crap they do.

Thomas R Gohring · 8 September 2015 - 02:54
· · Chrome 45.0 on Windows

down down down down 9-07-2015 ... if I get broken into will nest pay? BUT interesting enough my "public" links to the video feeds still work.

Vikas Goel · 8 September 2015 - 02:39
· · Safari 8.0 on iPhone

Still down. I know it's Labor Day but someone should be monitoring your server.....

Brad Bushman · 8 September 2015 - 02:39
· · Chrome 45.0 on Windows has been down for me all day and most of yesterday... just installed the Nest thermostat yesterday in a seasonal home. Never considered that the monitoring site would be an issue. Glad I only bought the one device. Was getting ready to add several other devices. I agree... complete BS

John Cohen · 8 September 2015 - 02:38
· · Internet Explorer 11.0 on Windows

While we wait for service restore, did you all know Nest is a Google-owned company? Food for thought.

Max Lion · 8 September 2015 - 02:32
· · Chrome 45.0 on Windows

Nest needs to get their act together. They want to take over your home but they can't keep their damn site up to monitor anything. Complete BS

Lisa Poseley · 8 September 2015 - 02:23
· · Safari 8.0 on iPad

Ever since Nest took over the app is often useless and it cannot keep a connection. In over a year I've never had it fail like it has been lately. Unacceptable for home and nursery use and this price.

Amy Faller Crafton · 8 September 2015 - 02:15
· · Safari 8.0 on iPhone

Ugh. This has become a fee
Quentin issue and it's ALWAYS at night. That's a big problem for me since I use my 2 dropcams as baby monitors.

Shelly Ramos Steeber · 8 September 2015 - 02:05
· · Internet Explorer 11.0 on Windows

Not rare. Happened three times this past week!!!! Seriously what are we paying for!!!!! So frustrating!!!!

Alan Dodds · 8 September 2015 - 02:04
· · Safari 8.0.8 on Mac

Down here. Updated app. Can't access from local network or remotely. : (

Shelly Ramos Steeber · 8 September 2015 - 01:57
· · Internet Explorer 11.0 on Windows

Seriously, God forbid someome broke into home couldn't even see it!!!!

Tiffiny DeLitizia · 8 September 2015 - 01:38
· · Safari 600.1.4 on iPhone

This problem was so rare when it was dropcam. Sigh. I also use it as a baby monitor, and it's getting more and more frustrating.

Jacqueline Fowler · 8 September 2015 - 01:37
· · Chrome 45.0 on Windows

It is down for me. Also saying my password and email don't match. I have been on serveral times today to check dropcam and it worked.

Rudolph Jamrock · 8 September 2015 - 01:35
· · Firefox 40.0 on Windows

One would think that instead of connecting to the nest through the internet that connecting to it direct through the home network would be an option. WTH

Andrew Rotariu · 8 September 2015 - 01:35
· · Chrome 45.0 on Windows

Overpriced, unreliable crap. I'll be looking forward to replacing this with a Z-Wave thermostat as soon as possible.

Chad Froomkin · 8 September 2015 - 01:16
· · Chrome 45.0 on Windows

App Down, Login on website is down and when you try to recover password the message is "Nest service is unavailable." Dropcam is on too.

Jason Dark · 8 September 2015 - 01:00
· · Firefox 38.0 on Windows

site is down for me. The motion detector went off. i went to check and the button to see the camera is gone. i went online and it just gives me a 504 error. wtf....

Todd Auerbach · 8 September 2015 - 00:56
· · Chrome 44.0 on Windows

Great, site is down. Not a good baby monitor if I can't connect to it

Sean Gum · 8 September 2015 - 00:30
· · Chrome 45.0 on Windows

What am I paying for again? Site is down and can't access a thing. Thanks, Nest!

Steve Myers · 9 June 2014 - 16:11
United States · Abovenet Communications · Chrome 35.0 on Windows

WTF really? its 110F outside right now and you wanna do maintenance NOW???

Jim Vaughan · 16 September 2013 - 07:13
United States · Cox Communications

Nest thermostat showing a "?" and that it last connected more than six hours ago. This time I can at least get to, yet only to view the question mark. If it is not back up in a couple hours, I'll try rebooting the Apple Airport Extreme, etc. This is the first time this has happened since purchasing the unit. It has always connected, even through changes in routers it was flawless.

Keith Becnel · 30 August 2013 - 18:02
United States ·

I can't access my nest. can't even work it manualy, what to do its getting hot

Andrew Roy · 17 August 2013 - 12:19
Cayman Islands · Cable & Wireless Americas Operations

when will we have an app, that we can put on our home computers to emulate the nest "server". All a nest server is, is a server, which updates your dynamic ip, from your internet provider. So your devices can connect to your nest thermostate. Look at dynamic ip software. Same thing.

Andrew Fellenz · 30 July 2013 - 14:16
United States · DaVita

This is the first outage I've noticed in the 7 months I've had it. As long as it's fixed soon, I don't think they do that bad of a job.

Paul Phillips · 1 May 2013 - 13:36
United States · Comcast Cable

Can't access the site, but works. Need to work to use my account!

Hugo Du Bois · 1 May 2013 - 13:35
United States · Phonoscope

That's unacceptable. Sorry. Showing off that it's the thermostat of the future, yet it's down for hours without even an email from them telling me about it.

John Powers · 1 January 2013 - 15:27
United States · Verizon FiOS

When I try to connect to, my browser reports "Safari can't verify the identity of the website "". The certificate for the website is invalid."

Darrell Piatt · 29 December 2012 - 05:30
United States · Verizon FiOS is down and seems to have been for some time - verified through Pingdom. I've only had this device for four days and this has happened, plus I had to re-input my WiFi SSID to get it to connect after a brief power outage. This puppy's probably going back...

Boardroom Boise · 9 October 2012 - 06:56
United States · Cable One

Same here. Mobile app down. Both of my Nest units were showing question marks (within mobile app) originally this morning with neither had spoken to Nest in over 3 hours. Hopefully they get it fixed quick, one of my Nest units is 120 miles away and it's 18' this morning!

Rick Trexler · 9 October 2012 - 06:51
United States · Comcast Cable

same issue here, cant connect thru smartphone or internet. Michigan. 9:48 am 10-9-2012. anyone else?

Nelson Tan · 9 October 2012 - 06:14
Canada · Shaw Communications

I can't access my nest. I tried to connect it to my other router and it got connected successfully but when I tried to access it from my iphone, it says down. I tried pinging and it's unreachable.

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