website not working? Is it down right now? Server Status Check screenshot
HSBC CanadaWebsite Name: Checked:
Response Time:
Last Down:
Checking HSBC Canada
Please wait while we check the server...
HSBC Canada Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:5070.87 ms. 
07:5172.85 ms.
20:1870.85 ms. 
14:3374.77 ms.
19:5874.4 ms. 
20:5371.3 ms.
20:5172.98 ms. 
23:0269.97 ms.
01:4472.14 ms. 
04:1972.68 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:36

We have tried pinging HSBC Canada website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access HSBC Canada - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Guy Guarino · 8 October 2015 - 17:54
· · Chrome 45.0 on Windows

yes its down

Darlene Belford · 23 February 2014 - 15:31
Canada · Xplornet Communications

HSBC website used to be okay... not great... but okay... but the past several months it has been pathetic... often failing because webpages do not come up fast enough, timing out. Of course I first blamed my access speed so upgraded from 3G to 4G and almost doubled my access speed (around 4, 600 kbps as I type this)... HSBC access is still pathetic... and, of course, HSBC blames my computer/access... funny... I can access other bank sites with no problem whatsoever. Users need to speak out!!!

Li Zhu · 6 September 2013 - 14:36
Canada · Telus Communications

what is going about HSBC Canadian web side it is not working today

TS Lee · 20 August 2013 - 02:33
Malaysia · Telekom Malaysia Berhad

I have been trying to log onto web site for the past 36 hours but it is always down. I cannot do perform any transactions at all. It is the worst banking web site I have ever encountered as I am a customer to 4 banks all over the world other than HSBC. This is not acceptable at all as there are emergency funds which are needed to be performed. If it is down, I believe customers should be informed via email so that we do not have to waste our time logging in etc. In the age of internet and communication, this is unthinkable!!!

Steve Campbell · 10 August 2013 - 04:52
Canada · Videotron Ltee

I have been unsuccessfully try make a bill payment using the HSBC online services for two days now. The service has only now worked as it should, although website availability is still intermittent.

Lifeng Wu · 8 August 2013 - 13:29
Canada · Bell Canada

it's down for me... very slow response... can only access account information via mobile device.

Andrea Elizabeth Clark · 2 May 2013 - 11:48
Canada · Telus Communications

HSBC login down for me in Canada

Alexandre Rambaud · 26 March 2013 - 06:01
France · Orange

HSBC online banking is down since over 11 hours ... just inacceptable!

Dana Cole · 18 October 2012 - 09:50
Canada · Shaw Communications

Frustrating as it's nearing the cutoff time for EFTs!

Donald M Cameron · 18 October 2012 - 09:45
Canada · Cogent Communications

When a bank's site goes down, they really should have a way to let you know status. To be down as long as it has been is also simply unacceptable.

Brian Bailey · 18 October 2012 - 09:07
Canada · Province of British Columbia site is down as is

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.