website not working? Is it down right now? Server Status Check screenshot
American ExpressWebsite Name: Checked:
Response Time:
Last Down:
Checking American Express
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American Express Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
15:3319.07 ms. 
17:5318.1 ms.
20:0018.45 ms. 
22:0318.59 ms.
00:4318.58 ms. 
03:3317.84 ms.
05:4418.87 ms. 
08:2318.29 ms.
11:0418.71 ms. 
13:1717.89 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 13:36

We have tried pinging American Express website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access American Express - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Nancy Beckwith · 15 July 2014 - 13:30
United States · Cox Communications · Chrome 35.0 on Mac

I am so disgusted with AmEx customer service today that I need to tell my story on any social media site I can. I recently married and my husband and I have been trying to streamline our credit cards and decided upon 2 AmEx cards - Platinum and SPG. Unfortunately, at the time the customer service rep I consulted for determining which cards to use, he failed to tell me that our limit was $1300 for the SPG card!! We spend $20K a mo and they think that a card with a limit of $1300 was viable? Why did we decide to keep this card and get rid of my gold card if we couldn't even use the card? AND, today, when I try to get answers all I get is a bunch of Asians who are robotic, rude, and don't seem to understand my frustration. I need a manager to talk to me to try to figure out what we can do next. In the interim, onto a MasterCard or Visa for our 'second card'. There is no reason to keep an AmEx card with virtually no credit limit. Another customer gone and they could care less.

Ramoana Stone · 12 May 2014 - 07:29
United States · Verizon FiOS · Chrome 34.0 on Windows

can't log in and bill due today! this sux

Teresa Koncick · 26 April 2014 - 09:30
United States · Verizon FiOS

Cannot access My Trips. The page keeps reloading.

Sharon Tunison · 21 April 2014 - 11:42
United States · Mediacom Communications

i have tried all #s and web sites to get some customer service. the only service i get is a recording telling me how and how much concerning my bill. i have another issue. cannot get a real person!

Elaine Goldman · 12 April 2014 - 10:15
United States · AT&T U-verse

Can't log in - April 12, 2014 - Texas

Dennis M Post · 5 April 2014 - 16:07
United States · Comcast Cable

I can't get there to pay my bill... but I bet they'll still charge me 30 dollars for a late fee

Terri Farrell · 8 March 2014 - 00:21
United States · Windstream Communications

I have been trying for days to pay my bill, I can get on the site but cannot pay my bill. Sometimes I can actually enter what I want to pay but for the most part just get
**We're Sorry... We are currently upgrading our site to improve American Express Online Services. During this time you may experience intermittent system delays.

Linda Desrosiers · 28 February 2014 - 11:16
United States · Optimum Online

Can't get on the site. Two different computers, different browsers on each. Calling in a concern recording says "there is a problem and to call back in 24 hours.)

Bobby Sue Silvey · 28 February 2014 - 10:35
United States · Cox Communications

I can get the main site, but when I try to log in to my account, I get a message that says "This page is not available."

Kernie Boudreaux · 28 February 2014 - 10:34
United States · Cox Communications

Tried on 3 Browsers. Site come up. But can't Log in.

William Merry · 27 February 2014 - 08:35
United States ·

Just talked to AMEX, they said the recent update to their software is not compatible with "Internet Explorer". They are working on it with no expected fix date. IE is the most used browser in the world. Who implements a software update without complete compatibility testing. OOOPS! I forgot about OBAMACARE.

Shauna Doan Hamby · 27 February 2014 - 08:04
United States · Comcast Cable

Cannot see recent activity. I have logged out, refreshed it just says updating... frustrated!

Kristine Bellrichard · 3 February 2014 - 13:24
United States · Time Warner Cable

Just called them, they said it would be up in a few hours. posted 3:24 CST

Elizabeth Panos · 2 February 2014 - 18:53
United States · Verizon FiOS

hasn't worked all night. really frustrating

Michelle Hendrickson Elefante · 24 January 2014 - 16:34
United States · Comcast Cable

will not log in to Pass card for my kids so I can check their balance. Getting ready to cancel their cards! Too much trouble.

Clair Amanda Hayhoe · 3 January 2014 - 16:27
United States · WideOpenWest

Haveing issues registering on the careers page can not get past step 2 no way to scroll down the page once i have entered my name.did try to fill it in back wards had a glimpse of the address box once thats filled the top buttons to submit disappears ?

Bonnie Ervin Temple · 2 January 2014 - 10:16
United States · Comcast Cable

When ever I try to log in it says website not found

Bart Reid · 11 December 2013 - 08:45
United States · Time Warner Cable

Unable to use global career online application system. I am able to log in, but cannot proceed past step 1.

Haley Michelle · 4 December 2013 - 10:25
United States · Buckeye Cablevision

Can't log in--i type my UN and PW and click log in and nothing happens. So frustrating! This has been going on for a few weeks now

Devin Pintozzi · 21 November 2013 - 14:23
United States · Comcast Cable

Here an equation: AMEX = HEALTHCARE.GOV. AMEX applications online are down. I spent an hour applying online for my business and then I get a message saying that the Website is down and they are sorry. I am sorry, too, sorry I tried this.

Ted Glynn Sr. · 21 November 2013 - 12:48
United States · Verizon Wireless

Been trying to pay my bill on line for past 2 days. when you hit "pay bill", the next page never comes up.

Sara Ann Walsh · 20 November 2013 - 06:00
United States · Time Warner Cable

My hubby and I can't log in... It seems like you guys can't get you act together.

Itai Roded · 19 November 2013 - 19:06
United States · Comcast Cable

same here can't log in.. ask for verification and when you put will log you out..

M Catherine Majumdar · 5 November 2013 - 07:56
United States · CenturyLink

can't log on since last night (11/4/13)

Jade Nguyen · 28 October 2013 - 10:38
United States · Verizon FiOS

def not working - can't log in

Randy Kemner · 28 October 2013 - 07:35
United States · Charter Communications

After loggging on, the page sends me to a "verification page". After I provide the information, it logs me off to start over again.

Kaye Sims · 18 October 2013 - 18:54
United States · Time Warner Cable

can't log on - is website broken? Shows me as logged in..? Strange but bounces me out to site not found...

Daniel Tyler · 2 October 2013 - 05:32
United States · Verizon FiOS

The main page is up but once I attempt to log in, I get "This page can't be displayed".

Patrick Ainsworth · 1 October 2013 - 13:45
United States · AT&T Internet Services

10/01/2013 WTH?? go to the site, log in, and "pages cannot be displayed" comes up. very very frustrating

Joy Gray · 1 October 2013 - 10:35
United States · Verizon Internet Services

Operating windows 8 and the site seems to be not responding for me

Dennis Charrette · 1 October 2013 - 09:00
United States · Comcast Cable

Unable to log into with windows 8. I can access everything else. It works fine on a different computer with windows 7

Bob Hoffman · 1 October 2013 - 08:46
United States · AT&T Wireless

site will not come up

Jeff Borello · 12 September 2013 - 20:11
United States · Comcast Business Communications

Yep - having same problem with site not loading correctly as well.

Bob Melvin · 12 September 2013 - 19:06
United States · Comcast Cable

css and/or js issues right now - looks broken in all Mac browsers.

Henry Stobbs · 12 September 2013 - 18:52
United States · Time Warner Cable

The site says that java Script is not working. It is, however, working for every one of my credit card and banking sites EXCEPT American Express. I am getting this error in Windows 8. The site is also currently not working right in Android.

Bob Carlson · 4 September 2013 - 16:05
United States · Comcast Cable

Cannot access site using either safari or firefox. Have tried for the past 3 or 4 hours.

Mark Wardius · 25 July 2013 - 11:45
United States · Frontier Communications worked great, thanks "BURIED"

John Mullaney · 22 July 2013 - 05:01
United States · Comcast Cable

Seemes to be unreachable right now!

Fredrik Jonsson · 3 July 2013 - 15:23
United States · Comcast Cable

I wish AMEX tech support people were AMEX customers, then they'd know! I've been waiting 8 hours now and it's still not working. Customer support couldn't connect me to tech support because of high call volume...

Puna Tuna · 28 June 2013 - 21:18
United States · Frontier Communications

unable to log into American Express. "Site not responding"

BURIED-Columbia, MO · 28 June 2013 - 13:56
United States · CenturyLink

I found typing rather than using my usual saved favorite gave me a different homepage that I was able to use

Nila Gentry · 27 June 2013 - 16:00
United States · Cable One

I still can't log onto Amex and it's been over a week now!

Takashi Suzuki · 27 June 2013 - 13:33
United States · AT&T Services

Can't log in. Lame system for such big name credit company..

Curt Fladger · 26 June 2013 - 18:07
United States · Comcast Cable

Getting error message stating my session may have timed-out? Was not logged on anywhere else. Retried and got the same. DoS???

이장욱 · 26 June 2013 - 14:15
United States · Binghamton University

This is really ridiculous! I can't log in for more than five days. Yesterday (6/25), it was temporarily working for a while and down again today (6/26).

Karen Christian · 25 June 2013 - 17:47
United States · AT&T Internet Services

It's down for me. Page comes up, but can't log on, page freezes, then says Internet Explorer has shut down. This has been going on all day today. What's up?

Diane McGuigan Inskeep · 25 June 2013 - 11:48
United States · Comcast Cable

Site opens for me, but will not allow password for entry. I have been trying for 2 days.

Dusty Royer · 25 June 2013 - 10:00
United States · AT&T Internet Services

I've been trying to log in for 2 days. I get to the site ok but when I try to enter my pass word, it states the site is not responding. ??

Coe Huddleston · 25 June 2013 - 09:37
United States · Savvis

I just had to call American Express- the operator said, "that yes their website was not functioning properly and they are aware of the problem"

BURIED-Columbia, MO · 23 June 2013 - 19:05
United States · CenturyLink

Can't log in all day-immediate freeze

Lisa Schultz · 23 June 2013 - 07:29
United States · AT&T U-verse

Have been trying to log in for two days now but log-in page freezes immediately (before I can even enter information).

Michael Antero Kalman · 23 June 2013 - 06:50
United States · Atlantic Telephone Membership

I can't get into my AMEX credit card account on the website. Anyone else having problems?

Frank Bell · 21 June 2013 - 07:49
United States · DirecPath

I have two accounts and I get internal server error when I try to log into either account.

Micahl Wyckoff · 13 June 2013 - 17:08
United States · Comcast Cable

Servers are not responding

Hugh Gerechter · 8 June 2013 - 12:46
United States · Comcast Cable

Definitely down. Traceroute from home PC and from all fail at the same point -- router at

Lindsey Ackerman · 4 June 2013 - 10:56
United States · AT&T Services

can't log in... all error pages.

Michael Ugarte · 21 May 2013 - 11:09
United States · The Catholic University of America

Lots of issues on various layers on Some sites give me a 404 error.

Earl Casablanca · 16 May 2013 - 15:10
United States · AT&T Internet Services

Can log in but no statement or payment info available right now

Jeff Zolitor · 8 May 2013 - 09:12
United States · Cogent Communications

May 8 - 11:10am CST American Express web site is unreachable

Jan Dial · 30 April 2013 - 07:34
United States ·

I can't get to the log in site. Always just ads etc. Whats going on?

Charlie Butters · 24 April 2013 - 20:17
United States · CenturyLink

Couldn't login on Sunday. Still can't login today.

Peter Moore · 23 April 2013 - 08:58
United States · AT&T U-verse

Can't pull site up. None responsive 11:58a EST 23 Apr 13.

Ying Yi · 20 April 2013 - 13:59
United States · Comcast Cable

can't log in

Mary Fran Duggan · 20 April 2013 - 05:13
United States · Comcast Cable

Internal server error when trying to log in

Priyank Garg · 20 April 2013 - 03:59
India · TATA Communications

site home page showing up, but unable to login. Comes back with Internal server error

Angelena Broomfield · 19 April 2013 - 16:07
United States · Optimum Online

Can not pull site up with many attempts.

Marilyn Lingenfelter James · 16 April 2013 - 15:58
United States · Time Warner Cable

Have tried to different computers both in the morning and afternoon today and cannot get the AmX website to open up.

Diane K. Kovacs · 9 April 2013 - 11:57
United States · Frontier Communications

Down for me also. Will keep trying.

Patrick Yong · 9 April 2013 - 09:55
United States · Guidant Corporation

Same here. Tried different browsers, different devices. Get the login page but after that... nothing.

Leon Shaner · 9 April 2013 - 09:42
United States · Comcast Cable

Seems to be down right now.

Bernie Knighton · 28 March 2013 - 19:35
United States · Comcast Cable

Able to log in - just for the record.

Josh Glazier · 28 March 2013 - 15:22
United States · Comcast Cable

I can't login either

Anastasia Helton · 28 March 2013 - 15:00
United States · Verizon FiOS

The site comes up, but I am I unable to log into my account. It hangs, saying "Sending request", then I get a message "This webpage is not available" from Chrome.

Carol Otworth Mosko · 28 March 2013 - 14:45
United States · Verizon FiOS

Can't log on site hangs

Terri Tully Puryear · 28 March 2013 - 14:39
United States · TelePacific Communications

The site comes up but you cant' log in. It started giving me error messages when I was using it, then kicked me out --about 1:30 pst

Cheri Lerew · 28 March 2013 - 14:32
United States · New Mexico Institute of Mining and Technology

Have not been able to log in for several hours.

Paul Pezzulo · 28 March 2013 - 14:15
United States · Time Warner Cable

Haven't been able to log into mobile or web site for about a half hour now.

Jeremy Woolf · 28 March 2013 - 13:59
United States · MegaPath Networks

Can't log in on via Chrome, IE or iPhone app

Bill Flynn · 28 March 2013 - 13:56
United States · Comcast Business Communications

Can't log in from web or app.

Anthony Raymond Watt · 27 February 2013 - 12:16
United Kingdom · BT

Message : We're sorry, Online Services have been unable to complete your request. Please use your browser's back button or try again in a few minutes. If it keeps on happening, please call Customer Service, open 24 hours, 7 days a week. We're sorry for any trouble this may cause you.

Megan Keisher · 5 February 2013 - 03:23
United States · Optimum Online

Can't login to Amex. Anybody else is having the same issue?

Rich Fitzgerald · 15 October 2012 - 10:12
United States · The University Of Texas M.D. Anderson Cancer Cente

I am able to navigate to, but attempts to login are met with "site not found"

Mary Ann Marino · 14 October 2012 - 16:42
United States · Comcast Cable

cant pull site up

Mark McKnight · 13 October 2012 - 10:53
United States ·

Can't log in

Kristina Muhlker Hudelson · 10 July 2012 - 11:35
United States · AT&T Internet Services

Can't log in - it takes me to the Yahoo error page as "site not found."

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