website not working? Is it down right now? Server Status Check screenshot
USAAWebsite Name:
www.usaa.comURL Checked:
Response Time:
Last Down:
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USAA Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:2525.53 ms. 
02:5225.54 ms.
05:1023.76 ms. 
09:2436.13 ms.
11:2925.63 ms. 
13:3928.66 ms.
15:5222.13 ms. 
17:5622.05 ms.
19:5722.86 ms. 
22:139.5 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:49

We have tried pinging USAA website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access USAA - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
W Ann Pfau · 3 August 2016 - 13:25
· · Chrome 51.0 on Windows

Can't get through on the phone to speak to a representative. Automatited service continues to say they are not open now. Online it states they open 08:00 ET

Michelle Rivera · 14 July 2016 - 17:08
· · Chrome 51.0 on Windows

I just tried again and was able to log in and see my info, finally.

Pamela Collis Dobson · 14 July 2016 - 17:07
· · Safari 9.1.1 on Mac

Sounds llike a hack. Hopefully our money will be there at the end of the business day. I just had someone hack my login information a couple days ago. I had to call and reset everything and use a phone for password prompt for extra security. This is very worrisome.

Theresa Parker · 14 July 2016 - 17:06
· · Safari 9.1.1 on Mac

USAA....I cannot see my checking or savings account information...on hold now with them....twice before the phone has gone busy then hung up.

Delayne Brown · 14 July 2016 - 17:05
· · Chrome 51.0 on Windows

yes im trying to access my accounts also and there are no acccounts showing just non usaa accounts are only accessible

Nakiba Miller · 14 July 2016 - 17:04
· · Internet Explorer 11.0 on Windows

System is back up again everyone, have a blessed day. Now go pay bills. lol

Vanessa Moses · 14 July 2016 - 17:03
· · Safari 9.0 on iPhone

Originally panicked! But I see it is everyone...will wait it out. But was trying to make a deposit as well! Hopefully my auto deposits are not affected. :(

Michael Haring · 14 July 2016 - 16:53
· · Chrome 51.0 on Windows

USAA is having system issues. No accounts are displaying online on via Mobile apps, and the 800-531-8722 number is unreachable. In the past, this hasn't caused too many problems - Your debit card and ATM functions should be working just fine.

April Kelly · 14 July 2016 - 16:50
· · Chrome 51.0 on Windows

This is a MAJOR issue, funds can't go IN or OUT with this "issue" they are having. For such a large bank, They should really get their stuff together. This isn't the only Military affiliated bank we can choose to bank with!

Brittany Pardee · 14 July 2016 - 16:49
· · Safari 9.0 on iPhone

Is something wrong with my account I can't log in but I can still use the card

Nakiba Miller · 14 July 2016 - 16:48
· · Internet Explorer 11.0 on Windows

I tried to make a purchase and it was denied

Elizabeth Walsh · 14 July 2016 - 16:47
· · Safari 9.0 on iPhone

Website and app do not show bank accounts at all

Nakiba Miller · 14 July 2016 - 16:46
· · Internet Explorer 11.0 on Windows

Can I still make purchases

Micki Brummel Hurst · 14 July 2016 - 16:44
· · Internet Explorer 11.0 on Windows


Corey Armstead · 14 July 2016 - 16:42
· · Internet Explorer 11.0 on Windows

Does anyone know if you can still use the debit card to make purchases if their system is down?

Pamela Collis Dobson · 14 July 2016 - 16:36
· · Safari 9.1.1 on Mac

Says internal error. We have no access to our accounts.

Jasmin Leigh Hester · 14 July 2016 - 16:34
· · Chrome 51.0 on Windows


Wendall Maloy · 14 July 2016 - 16:31
· · Chrome 51.0 on Windows

They are having problems. Why don't they post something or put it on their message when you call?

Pd Endicott · 14 July 2016 - 16:29
· · Firefox 46.0 on Mac

Logged in and couldn't see any of my USAA Accounts (Checking, Savings, Insurance, or Creidt Card); called customer service and after waiting for 30 minutes on hold with the worst music ever. A very polite girl apologized and said, "Our system is currently updating and it should be back within the hour".
Now I'm not that irritated by the outage, but why not just admit you had a issue and not lie and say your 'updating' your system. No one updated there system at 11:30 in the morning on a Thursday. You do it at 2am in the middle of the night when people aren't getting online to bank. lol

Amanda Lee Arnold · 14 July 2016 - 16:28
· · Safari 9.0 on iPhone

USAA says I have no accounts!!!! I've got bills due today

Rene Luyt · 14 July 2016 - 16:24
· · Internet Explorer 11.0 on Windows

site is accessable, but cannot log in, get internal server error, then just now, got Error 399: SRVE0295E: Error reported: 399

Charles Jackson-Mose · 14 July 2016 - 16:20
· · Chrome 51.0 on Windows

I've had my USAA account for years. Now it says i have no ACCOUNT!! What is up with that. I have bills to pay......Really USAA!? REALLY!

Adam Olshefsky · 14 July 2016 - 16:15
· · Internet Explorer 11.0 on Windows is running very slowly. I couldn't log in using IE. In FireFox it's slow and then my accounts don't show up.

Monae Barbee · 14 July 2016 - 16:12
· · Chrome 51.0 on Windows

my banking account showed up this morning. Now say that I dont have a banking account and I need to set one up.... HELP Im tryna pay my bill on time!!!!

Heidi Katsonis · 14 July 2016 - 16:11
· · Internet Explorer 11.0 on Windows

I can log in but it says I have no accounts with USAA...concerning.

Muffy Clutter Hirselj · 7 July 2016 - 17:31
· · Firefox 47.0 on Windows

I can't get into USAA website. I enter my user name and password, pin, then it prompts me for my security answers and the screen gives me nothing. Error 404: SRVE0190E: File not found: /inet/entoffersmlp/entoffers/SessionExpired

Kristina Hlinko Bublitz · 24 June 2016 - 20:35
· · Chrome 51.0 on Windows

can't get on my checking & savings accounts on or on my mobile app.

Robert Turner · 26 May 2016 - 16:29
· · Chrome 50.0 on Android

The app and the website are inaccessible right now.

Jeff Newhouse · 30 April 2016 - 22:14
· · Chrome 50.0 on Mac

it is a comcast/xfinity issue

Gil Scott · 30 April 2016 - 19:25
· · Firefox 46.0 on Windows’s server DNS address could not be found.

Justin Jackson · 30 April 2016 - 04:10
· · Chrome 50.0 on Windows

USAA site is not working, can not login in or see anything on the site.

Meredith Reed · 30 April 2016 - 02:31
· · Safari 9.1 on Mac

USAA is not loading for the past 4+ hours.

Blackie Ray · 29 April 2016 - 12:35
· · Chrome 50.0 on Windows

Both the app and website aren't loading. Getting a dns c cannot be reached via browser. App is reporting connection problems

Alan M. Berlett · 29 April 2016 - 10:33
· · Chrome 50.0 on Android

Both the app and website aren't loading. Getting a dns c cannot be reached via browser. App is reporting connection problems

Nila Serrano · 17 April 2016 - 23:37
· · Safari 9.0 on iPhone

April 17 2016. USAA ATM in Annapolis not working neither is mobile app

Naomi Mullins · 13 April 2016 - 20:00
· · Chrome 49.0 on Windows

Can't register. When I get to security questions page it comes up with
A system error has occurred during processing. Please try again later. (10:85135)

James Scollard · 6 April 2016 - 01:33
· · Chrome 49.0 on Mac has been rejecting my chrome browser logins for over a week now stating that the header size it received is too large. No issues with chrome anywhere else, no issues with on firefox either. Guessing the just broke chrome functionality because someone didnt test theri code and they havent gotten around to pathcing it yet.

Matt Nieschwitz · 24 March 2016 - 01:36
· · Chrome 49.0 on Windows

Can't get an auto quote

Rick Epps · 20 March 2016 - 23:18
· · Chrome 49.0 on Windows

the site reads that the browser can't handle the server when I use google chrome.....

Denise Jasienowski · 19 February 2016 - 03:00
· · Chrome 48.0 on Windows

Says Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie I tried over and over again. not sure why - this has never happened before.

Diana M Kaiser · 10 February 2016 - 15:28
· · Chrome 48.0 on Mac

cannot see my transactions on USAA

Amber Fox · 5 February 2016 - 21:04
· · Safari 9.0.3 on Mac

cannot get past log-in screen

Vanessa Naranjo · 22 January 2016 - 15:34
· · Safari 8.0 on iPhone

Usaa keeps booting me out no matter what link I press.

Cynthia Clark · 7 January 2016 - 13:15
· · Chrome 38.0 on Android

I tried signing into my account and i keep getting error 403 and i changed my password twice already. What is going on

Tim Evans · 24 December 2015 - 03:35
· · Chrome 47.0 on Mac

USAA is definitely down at 10:35 on December 23, 2015.

Heather Haskell · 20 December 2015 - 15:26
· · Safari 9.0 on iPhone

I am getting the following message when attempting to access USAA mobile and the full site. "A server with the specified host name could not be found".

Lani Young · 16 December 2015 - 00:03
· · Safari 9.0 on iPhone

I think it is time we may have to close our account with USAA as the company is expressing irresponsibility by not informing their clients of the high volume of issues relating to accounts being compromise, especially during the holiday season when we need our hard earn money to pay bills and get necessities for our home. You all need to figure something out quick. This is highly unacceptable and poor customer service. We are trying to call and instead the call is disconnected. Our cards declined and no access to the website unless u go through the app??? I mean really?? We have everything With u all! Do you we have to worry? Have other accounts with you been compromised?

Jen Stembridge · 14 December 2015 - 12:57
· · Chrome 47.0 on Windows

Anybody else experiencing issues with USAA this morning?

Brett O'Baker · 4 December 2015 - 14:26
· · Chrome 47.0 on Windows

My credit card is being declined for a reason unknown to me. I have not received any notices from thema nd when I try and call it continuously says due to the unusual volume of calls we cannot take your call and hangs up?

Kim Albers · 27 November 2015 - 18:32
· · Internet Explorer 11.0 on Windows

I have not been able to access the website for almost a week. I can access all other sites fine. I am unable to do my banking :-(. I escalated to USAA's tech support two days ago but no word back. Has anyone else had this issue and found a resolution? Thank you!

Bret Sebastian · 26 November 2015 - 23:44
· · Chrome 46.0 on Windows

Me too

Gail Evelyn · 23 November 2015 - 10:43
· · Chrome 46.0 on Windows

I can login into USAA. The display of all the accounts is all over the page. I am using google chrome.

Rhana Rankin · 22 November 2015 - 16:32
· · Safari 9.0.1 on Mac

Cannot access the websit or accounts at all from mobile app or website using Safari. Debit card after hours support confirms there is a "technical issue" but when he transfered me to technical support the call could not be completed and their machine instructed me to call the 800 number again. I love USAA but this is starting to happen a little too frequently for my liking.

Rhana Rankin · 22 November 2015 - 16:15
· · Safari 9.0.1 on Mac

No Luck from USAA mobile app. A server with the specified hostname could not be found

Jeannette Darcy · 22 November 2015 - 15:41
· · Firefox 42.0 on Mac

Can't access with Firefox v42 on Mac IOS, 9:40 am CST. But Chrome still works.

Andy Pulley · 22 November 2015 - 15:23
· · Safari 9.0 on iPhone

Can't get on with iOS mobile app or Safari on iOS or Mac desktop. Chrome worked on Mac.

Kathryn Kurpis · 22 November 2015 - 15:13
· · Firefox 42.0 on Windows

Amazing! Within 2 minutes after I contact tech support, I was able to login. Hope all of you are able to do so!

Kathryn Kurpis · 22 November 2015 - 15:05
· · Firefox 42.0 on Windows

Just spoke with tech support. She didn't know why it is down, or at least didn't want to say why it was down, but according to her they are working on the problem. I asked her if they had been hacked and she said "NO". I asked her how long it has been down and she said when she got in at 7am (must be Texas time), it was down. No indication as to when it will be up and running.

Maryann Bowe · 22 November 2015 - 14:47
· · Safari 8.0 on iPhone

Cannot access USAA on the app or online. Called but they are closed right now.

Kevin Nichols · 22 November 2015 - 14:40
· · Chrome 46.0 on Windows

Sunday, November 22, 2015, 0739 hours. I typed in web address and the browser won't even acknowledge the web address. It's as if the company just disappeared. Calling now.

Nancy Williams-Vollmecke · 22 November 2015 - 14:37
· · Safari 9.0.1 on Mac

Tried to deposit a check with my phone and then tried to connect on my desktop. No go. Safari not working.

Kathryn Kurpis · 22 November 2015 - 14:09
· · Firefox 42.0 on Windows

Today November 22, 2015.....connectivity issue with USAA. Tried for the last hour and it is a no go. Tried using Firefox,Google Chrome and Internet Explorer. Not happening

Denyse Mohanco · 22 November 2015 - 13:43
· · Firefox 42.0 on Windows

I can't access the USAA site either, on my phone, the app, or my computer.

Kendra Krebs · 19 November 2015 - 21:17
· · Firefox 42.0 on Windows

Not working for me, and on it's showing down for everyone.

Chris Knott · 26 October 2015 - 19:58
· · Chrome 46.0 on Windows

been getting this: A system error has occurred during processing. Please try again later. (9:912) since 15 OCT. they say IT is working on it. Ten days, and they haven't fixed the problem?

Jennifer Thompson · 15 September 2015 - 13:00
· · Internet Explorer 11.0 on Windows

Still can not access funds in my account. Also payroll and transfer deposits not posted either from yesterday or today!!!

Kathleen Boston McCune · 14 September 2015 - 16:44
· · Chrome 45.0 on Windows

Will not let me in no matter how many questions are answered correctly.

Sgtdennis Mcknight · 14 September 2015 - 00:28
· · Chrome 45.0 on Android

I'm so mad at usaa right now I am so close to saying screw it I'm switching banks!

Chris Radke · 13 September 2015 - 23:18
· · IEMobile 11.0 on Android

Thank you for causing me to have to leave drill to get cash to my wife who was out of town with the kids. Neither her nor mine debit cards would work. Thank god I had cash so she could get the vehicle filled up and get back home beings she was 2 hours away.

James DeVito · 13 September 2015 - 23:05
· · Chrome 45.0 on Android

Wtf usaa i had places i needed to go and couldnt because u guys screwed us and i couldnt pull my funds out had important shit to take care of and you guys screwed me

Charles R Morris · 13 September 2015 - 22:53
· · Chrome 34.0 on Android

They have been doing maintenance since this am...was supposed to be finished at 11am central...THIS IS BULLSHIT! Its Sunday! We need our funds NOW or they will lose us as customers!

Marcos Hazelwood · 13 September 2015 - 22:40
· · Chrome 45.0 on Android

The system is updating maintenance right now, but how long does it take before I can access funds?

Alecia Gardner · 13 September 2015 - 21:34
· · Chrome 45.0 on Mac

Cannot access funds, and when we tried to pull from different accounts it was unable to process.

Drew Ayars · 13 September 2015 - 19:14
· · Chrome 45.0 on Android

The site and app are working but I have tried using my card a few times today in stores and it is not working... My brother is having the same issue

Garry Frizell · 11 September 2015 - 02:14
· · Safari 7.1.8 on Mac

Can't log on and tech support are idiots. Is it just apple products? I have an iphone, ipad, macbook and imac. I can't log in with any of them. They've finally made it so secure that no one can get on.

Dominique Isitwrongthat Johnson · 26 January 2015 - 11:13
· · Safari 7.0 on iPad

Site not accepting my pin either, called got through, said it would be back up and running in 2-3 hours

Jacob Allison · 26 January 2015 - 11:01
· · Chrome 39.0 on Windows

Pin error here. Can't log in on PC or phone. Can't send temporary pin, says system error.

Scott McCluney · 26 January 2015 - 10:56
· · Chrome 40.0 on Windows

Since at least 1345 ET on 1/26, USAA is apparently down hard. No access to accounts online; phones are down.

HannahKevin Meddaugh · 10 August 2014 - 09:28
United States · Verizon FiOS · Chrome 36.0 on Windows

Nothing on USAA will load. If I type the url into the address bar it takes me to the USAA page, supposedly. Instead, all I see is a blank screen. Refreshing does nothing. When I search "usaa" on google and use the links provided, it takes me to a page that says the USAA page I tried to access is temporarily down.

Jaymie Ross · 31 July 2014 - 05:42
United States · Verizon FiOS · Internet Explorer 9.0 on Windows

Is the website and or bank having issues today? We have attempted to log in both from mobile devices and home computer but neither have been able to do so. Also I am put on hold for extreme amounts of time. Can someone please inform me as to what is going on? Thank you.

Theresa Klunder Pennington · 1 July 2014 - 03:29
United States · Time Warner Cable · Safari 5.1.9 on Mac

Unable to view my accounts for 2 days on website using different computers. All text and no graphics but clicking on text does not take you anywhere.

Phillip Lee Berry Jr. · 31 January 2014 - 21:01
United States · Cox Communications

Anyone else having issues logging on. It gives no error message it just refreshes after i put in my pin number

Ashleigh Westbrook Seibert · 19 January 2014 - 03:51
United States · Wireless Data Service Provider Corporation

Can't login, I tried both my account and my husbands to include changing our passwords and it won't let us in... this also happened to us two days ago!!

Brandon Edward Glenn · 19 January 2014 - 02:13
United States · Cable One

Havent been able to login since this morning. Have been trying to login in all day, including changing my password MULTIPLE TIMES. Still no success.

CJ Mitchell · 15 November 2013 - 18:38
United States · Charter Communications

Main page is up but can't login. First noticed it around 2AM Central 11/15/13. Phone app appears to be working.

Sidney Kingry · 25 September 2013 - 15:24
United States · Comcast Cable

customer service tech unable to give access to log-in. No trouble logging in to other financial sites.

Lin Sammons · 30 June 2013 - 00:13
United States · Mediacom Communications

i have an account but am having trouble getting to my account. what can i do? I need to deposit $25.00 into account.

Christina Fabian Martin · 27 June 2013 - 01:37
United States · Comcast Cable

Unable to view account balances and activity on 2 separate accounts.

Matthew Brown · 23 May 2013 - 23:29
United States · UUNET Technologies

I log in (mostly) and it asks for my pin.. as soon as I input my pin, it goes back to login page. Also goes back to login page if I push the 'forgot pin' link.. since I figured maybe my pin was somehow changed or something?? I think the site is just broke for the moment.

John Rodriguez · 2 May 2013 - 18:08
United States · Verizon FiOS

What happened?

We are experiencing technical difficulties. Please try again later, or for immediate assistance call us at 1-800-531-USAA (8722).

Mark Vose · 2 November 2012 - 16:06
United States · Comcast Cable

Add me to the list. Can't access accounts and most pages are without graphics

Melody Joy Knoll · 2 November 2012 - 15:32
United States · Comcast Cable

Spoke with the website support representative on the telephone: It is a global account outage and IT is trying to fix it. They hope to have it up in a few hours.

Melody Joy Knoll · 2 November 2012 - 15:22
United States · Comcast Cable

It is "up" but not usable. It is loading in plain text and not recognizing accounts etc.

Chris Temple · 2 November 2012 - 14:43
United States · WestNet

I'm having the same issue with all text and no graphics. Good to know it's down for you too.

Tim Root · 2 November 2012 - 14:34
United States · Comcast Cable

Yeah, what's the deal. All text no graphics and won't give me my account info!!!

John A. Witt · 26 August 2012 - 04:01
United States · CenturyLink

Get a warning message when I try to access my accounts. Have been able to access documents, bill pay and messages.

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