United.com website not working? Is it down right now?

United.com Server Status Check
united.com screenshot
United AirlinesWebsite Name:
www.united.comURL Checked:
Response Time:
Last Down:
Checking United Airlines
Please wait while we check the server...
United Airlines Website Status History
United.com server report and response time

The above graph displays service status activity for United.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:537.03 ms. 
07:547.01 ms.
10:497.29 ms. 
13:137.31 ms.
15:357.3 ms. 
17:476.79 ms.
20:537.48 ms. 
22:547.43 ms.
01:197.62 ms. 
03:226.56 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 03:37

We have tried pinging United Airlines website using our server and the website returned the above results. If united.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access United Airlines - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as ual.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing United.com?
▼ LAST 30 DAYS ...
James E. Foley · 27 January 2016 - 21:41
· · Chrome 47.0 on Mac

Cannot book an itinerary US-ICN-NRT- US. Impossible. Have consistently received the error message mentioned above, not just today but over the last 2 weeks. United Reservations blames the browser or notebook- MacBook... but iPhone app doesn't work either. United Support is clueless. I wonder how much money in lost sales this is costing UA.

Mark Cohen · 21 January 2016 - 09:35
· · Safari 600.1.4 on iPad

Offline. 01202016 0400

Pacific Islander · 21 January 2016 - 00:29
· · Chrome 47.0 on Chrome OS

Can't book a flight, getting error msg...We’re sorry, but united.com was unable to complete your request. Has been like this for the past 30 mins.

Gina Taylor · 21 January 2016 - 00:23
· · Chrome 47.0 on Mac

Can't book online, and have been waiting for 54 minutes (and counting!) to speak with someone on the phone, despite the fact that the recording said that my wait time was between 15 - 20 minutes.

Kathy Laura · 21 January 2016 - 00:00
· · Chrome 46.0 on Windows

Have been unable to book flight online - keeps saying timed out. And phone is over 30 minute wait time.

Be Grace · 20 January 2016 - 23:35
· · Safari 9.0.2 on Mac

Can't book flights. Keep getting error messages regardless of the detination.

Cathy Dorsey · 20 January 2016 - 23:11
· · Safari 9.0.3 on Mac

The ual.com site is down AGAIN!!!!!

Cathy Dorsey · 20 January 2016 - 23:09
· · Safari 9.0.3 on Mac

What the heck is up with the site? I can't even get ahold of anyone on the phone!

Keiya Crawford · 11 January 2016 - 04:08
· · Safari 9.0.2 on Mac

Been searching flights for the past 30 minutes. can only get it to work on android phone app

Mary Ogletree · 10 January 2016 - 04:50
· · Chrome 47.0 on Windows

can't do online check in; was told to try again after midnight. That's 11 hours of attempts

Janet Nylund · 4 January 2016 - 19:26
· · Firefox 43.0 on Windows

it will not let me book. it works until I try to put the phone number in it will not take it no matter what number I put down.

Monica McNicholas Miller · 29 December 2015 - 14:36
· · Chrome 47.0 on Windows

site not available

PeeTee Kay · 30 November 2015 - 00:56
· · Internet Explorer 11.0 on Windows

Tried to check for a lfight tomorrow (after receiving the United flight check in email) using both via the mobile app and the United website - and get through about 3/4 until it tells me that the system is having problems and to contact the airport - this have never happend before - so, I wonder what is up today at United.com?

Jana John · 29 November 2015 - 16:22
· · Firefox 40.0 on Mac

Full refresh of site worked for me just now.

Jana John · 29 November 2015 - 16:05
· · Firefox 40.0 on Mac

Can't check in. Tried Mac laptop on Safari and Firefox. Tried Safari on iPhone. None worked.

Jay Johnson · 29 November 2015 - 15:52
· · Chrome 46.0 on Android

Can't checkin... There must be server issues. Tried on on android and via IE on computer

Julie Walsh · 29 November 2015 - 15:44
· · Chrome 46.0 on Windows

online check-in not working (app or online)

Pamela Keenan · 29 November 2015 - 15:11
· · Safari 9.0 on iPad

Couldn't check in online

Julie Mears · 21 November 2015 - 18:58
· · Chrome 46.0 on Windows

Clearing out just the United cookies did it for me with Chrome. I didn't reboot Chrome.

Denise Pound · 17 November 2015 - 20:55
· · Chrome 46.0 on Windows

cannot book a flight with firefox & Chrome

Julie Finnigan Wampler · 13 November 2015 - 00:02
· · Chrome 46.0 on Mac

Can't get on right now with chrome

Dennis Erford · 9 November 2015 - 20:05
· · Chrome 46.0 on Windows

Cannot get in using chrome or firefox

LeanneBret Malerba Jones · 4 November 2015 - 18:17
· · Silk 3.69 on Kindle Fire

cant log in to use my miles...frustrating

Wanda Frecks · 28 October 2015 - 18:59
· · Chrome 46.0 on Windows

Trying to pay for Economy Plus seats and it will not accept the payments. Did not decline the card. I called United also and they got the error message also. Said it may be a problem with the payment server or page

Jeff Richardson · 25 September 2015 - 20:57
· · Chrome 45.0 on Windows

can't access. booked on Southwest instead

Anuradha Khanal · 25 September 2015 - 19:06
· · Safari 8.0.7 on Mac

site not working again! Sigh, whats going on UniteD?

Robin Rogers Wallis · 18 September 2015 - 00:40
· · Safari 600.1.4 on iPad

Cannot access reservations

Paul Baginski · 12 September 2015 - 20:15
· · Chrome 45.0 on Mac

Site is down. Keep getting this message:

Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.1b079ccc.1442088914.2f9535e5

David Gilbert · 8 September 2015 - 22:49
· · Chrome 45.0 on Windows

Just looked at the news, I understand now.... Feds are in, Executives at UAL are out. Makes sense

David Gilbert · 8 September 2015 - 22:41
· · Chrome 45.0 on Windows

site is down; United keeps saying it is probably me, hit refresh. Well United, look at the other comments - WRONG

Jamie Pinzur Manewith · 8 September 2015 - 21:59
· · Safari 8.0.8 on Mac

Site is running at a snail's pace.

Taylor Whitney · 8 September 2015 - 21:24
· · Chrome 45.0 on Mac

Site is down again

Don McCarty · 8 September 2015 - 21:18
· · Chrome 45.0 on Mac

Trying to book a flight - IMPOSSIBLY slow! Might have to book another airline just because of this.

Diane Reese · 8 September 2015 - 20:07
· · Chrome 44.0 on Windows

Website not working, screen says:
"The new united.com is temporarily unavailable.
During this time travelers may use the United mobile app and airport kiosks to check in for their flights."

Sarah Cody · 8 September 2015 - 20:05
· · Chrome 45.0 on Windows

New United.com page is not working--sometimes the homepage will come up but then I receive the error message when trying to book a flight. Then several times the homepage just looked completely garbled. Tried to call the 1-800 premier phone line and that is really backed up too. Then tried the app, also got an error. A bad day for United.

Stephanos Antoniades · 8 September 2015 - 19:45
· · Safari 7.1.8 on Mac

You can get in using old links to pages other than their home page, but any attempt to get to a reservation page gets you to the "overwhelming demand" page. You can access your account at https://www.united.com/web/en-US/apps/account/account.aspx. I was able to look up my balance and view existing reservations with no issues.
You can also access the new checkin page at https://www.united.com/travel/checkin/start.aspx?LangCode=en-US. Since I don't have a trip coming up within 24 hours to check in to, I can't check if that also fails at a subsequent page.

Paula Ichniowski · 8 September 2015 - 19:19
· · Firefox 38.0 on Windows

@United tweeted they are down: United @united 37m37 minutes ago
http://United.com is temporarily unavailable. You may use our mobile app and airport kiosks to check in for flights.

Paula Ichniowski · 8 September 2015 - 19:14
· · Firefox 38.0 on Windows

Site is not available. "The new united.com is experiencing overwhelming demand.
The new version of our site is currently unavailable, but we'll bring it back as soon as possible. "

Jagdev Bal · 8 September 2015 - 18:53
· · Internet Explorer 11.0 on Windows

Aww just when my 24 hour check in time started, site wont load!!!

Barbara Taylor Schuszler · 8 September 2015 - 18:52
· · Chrome 45.0 on Windows

I can't get on with either Safari or Chrome.

Mandie Sanchez · 8 September 2015 - 18:52
· · Chrome 45.0 on Windows

Keep getting no response, then finally I get this: "The new united.com is experiencing overwhelming demand.
The new version of our site is currently unavailable, but we'll bring it back as soon as possible. Meanwhile, we'll automatically take you to the standard version of united.com. If this doesn't happen within a few seconds, please click the link below." and the link below does nothing. at all.

Andrew Helopoulos · 8 September 2015 - 18:51
· · Firefox 40.0 on Windows

Not working on three browsers

Russell Giordano II · 8 September 2015 - 18:49
· · Firefox 40.0 on Mac

blank page when trying to connect

David Winslow · 8 September 2015 - 18:49
· · Chrome 45.0 on Windows

Totally blank pages. 3 browsers tried.

Karen L Amendola · 8 September 2015 - 18:44
· · Chrome 44.0 on Mac

can't connect

Steve Hultquist · 8 September 2015 - 18:40
· · Chrome 45.0 on Mac

I'm getting completely blank pages when attempting to load it.

Jared Lighter · 8 September 2015 - 18:37
· · Chrome 44.0 on Windows

The website went down earlier - I think they're putting up that "upgrade" to a new site message to cover for their failure. Never seen their site go down like this before. I checked and this is affecting North America only, not internationally.

Carolyn Shelton · 8 September 2015 - 18:31
· · Internet Explorer 10.0 on Windows

looks like united.com is getting an upgrade. weird that they're doing this in the middle of day.

Jonathan Sonneborn · 2 September 2015 - 11:12
· · Firefox 32.0 on Mac

New website just doesn't work. For some reason I can still get on the old website through SAFARI and that site continues to work well. I've been trying to navigate and make reservations on the new site for the past week and keep getting "error" messages when I try to purchase a ticket. VERY frustrating!

Tony Cervantez · 6 July 2014 - 11:03
United States · Reliablehosting.com · Safari 6.1.2 on Mac

trying to book flights today and getting an error on the purchase page- after entering all flight passenger info, argh

Ryan Clayden · 5 July 2014 - 10:28
United States · Comcast Cable · Chrome 35.0 on Mac

Cannot login to united.com, receive following error:

We're sorry, but united.com was unable to complete your request due to a technical problem. Please try later or call 1-800-396-1751 for assistance.

Sue Lhotak Lapenta · 28 June 2014 - 04:14
United States · Verizon Internet Services · Safari 5.1.9 on Mac

trying to book a flight & getting an error

Amy Kaye Fifth-Lince · 24 June 2014 - 21:52
United States · AT&T Wi-Fi Services · Chrome 35.0 on Mac

united.com is currently undergoing scheduled maintenance

Liz Merry · 24 June 2014 - 21:37
United States · Comcast Cable · Chrome 35.0 on Mac

united website went down just as i was confirming a flight - ugh!

Jerry Austin · 22 June 2014 - 07:02
Ethiopia · Ethio Telecom · Firefox 26.0 on Windows

I have tried multiple time to make reservations from and too different locations on different dates and also on well known travel routes and the system has always come up saying there are no flights available for my time-frame. I have changed the destinations and dates at least 30 times to test the site and the results are the same.

Ray A Rayburn · 14 June 2014 - 21:55
United States · Comcast Cable · Firefox 29.0 on Windows

United reservations says "united.com is currently undergoing scheduled maintenance."

Terri Hanson · 10 June 2014 - 10:44
Canada · Shaw Communications · Safari 7.0.3 on Mac

can't access reservations

Cyndy Beardsley · 8 May 2014 - 10:23
United States · CenturyLink

We're sorry, but united.com was unable to complete your request due to a technical problem. Please try later or call 1-800-396-1751 for assistance. when trying to login

Undeniable Boutique · 21 April 2014 - 13:28
United States · Comcast Cable

Cannot access any page of website for the past hour.

Wendy Greenbaum Mackin · 21 April 2014 - 12:36
United States · Comcast Cable

i cannot access site for more than an hour

Elizabeth Horn Schenk · 21 April 2014 - 12:30
United States · Comcast Cable

Can't access United.com website. It's been that way for an hour. All other websites are working fine.

Jennifer Luttrell Benardoni · 9 April 2014 - 18:38
United States · Time Warner Cable

i keep getting an error message after pressing purchase ticket.

Sally Baker Woods · 23 January 2014 - 10:01
United States · Comcast Cable

i haven't been able to book a flight through united.com for over 2 months. i always get an error message once i've gone through the process. have to book everything on the phone app.

Sanjeev Midha · 5 January 2014 - 09:13
United States · Time Warner Cable

Received an email from United that my flight (2 days from now) is canceled. When I call them, message says "system is down" and use the website to change flight. When I go the website, it doesn't let me change and says that I should call United... What a smart way to DESERVE customers!

Diane Walsh Schlegel · 25 December 2013 - 03:42
United States · CenturyLink

Haven't been able to print my boarding passes for 12 hours. It never connects.

Malcolm FromCanada · 14 December 2013 - 20:14
United States · Time Warner Cable

not working in Orlando website down and no one answering their phones at united

Bev Powell · 5 December 2013 - 09:35
United States · InfoWest

My plane s 4 hrs late leaving Norfolk, VA. They told us to contact United.com go to customer appreciation and they would compensate us. The page I need does not come up. There isn't a phone number for customer service, so I have no way to contact them.

K.C. Schulberg · 15 November 2013 - 15:18
United States · CenturyLink

Have been trying to fill out a missing luggage claim on united.Com/lob for 4 hours. Site is bugging. Have relogged on 4 times! Just a terrible waste of time !!

Teri Gidwitz · 6 November 2013 - 06:38
United States · RCN

unable to successful purchase ticket. have tried 3 times on 2 different browsers. gets stuck in the purchase process.

Sara Ellen Woodruff · 30 October 2013 - 13:34
United States · Cox Communications

Most of the site works but won't allow you to search for any flights - when you hit "search flights" it just takes you right back to the screen where you choose your airport, dates, etc.

Eileen Newmark · 16 October 2013 - 15:29
United States · Comcast Cable

when I press search, nothing is happening. I'm doing a very common flight search. I've changed up the search to test, nothing.

Dorothy Bishoff · 9 July 2013 - 14:25
United States · Comcast Cable

Cannot access my reservation, would like to print out my e-ticket, but have not been able to do so, what is the problem?

Richard Hertz · 3 June 2013 - 08:19
United States · BellSouth.net

It's definitely down as of 11:20 AM EDT, June 3rd. Can't access any page.

John Toillion · 1 May 2013 - 22:13
United States · Time Warner Cable

Can't access United.com via FIREFOX. Seems to be working just fine with IE. Tried several times even manually typing in www.united.com or www.ual.com but all I get is a search listing which includes the United link but when I click on the link it reverts to a general search page. Hmmm

Gaynell Kennedy · 22 January 2013 - 17:20
United States · Cox Communications

I had the greatest person assist me at the United Ticket counter in New Orleans, her name was Cerestial (Sam) Hogle-Alexander. I realized my husband had booked a pm. flight instead of an am, flight, and she was so kind, patient & loving. She helped me get on another flight, with ease & grace. I love this airline, because of the people behind the counter!!

Karen Flaster Langer · 27 September 2012 - 06:41
United States · Comcast Cable

can't access reservation site. What's going on?

Alyssa Branen · 28 August 2012 - 14:32
United States · CenturyLink

Well, the website is back up, I just hope that means the flights can take off now

Alyssa Branen · 28 August 2012 - 14:14
United States · CenturyLink

My husband just called me from the plane, they were supposed to take off half an hour ago but have been stuck on the runway because the systems are down. Not letting them get up to pee either grr

Brian Phillips · 28 August 2012 - 14:11
United States · Verizon FiOS

its completely down tried via 2 different browsers. It states: We are experiencing technical difficulties. This will temporarily affect our ability to serve you online. - not sure why this site says its working

Alyssa Branen · 28 August 2012 - 14:09
United States · CenturyLink

Yep, having trouble checking on a flight status, have been having the problem for an hour like the previous poster. Hopefully it's back up soon.

Justin Black · 28 August 2012 - 14:06
United States · Clear Wireless

United.com seems to be completely down due to "technical difficulties" Been that way for about an hour now.

Scott C. Wilcoxen · 28 August 2012 - 13:30
United States · Cisco Systems

united.com has not been able to process Mileage Plus logins for hours... was going to book a flight, went Delta.com instead!

Leonard Willett · 15 April 2012 - 20:06
United States · Virginia Broadband

payment page at United.com not working on 4/15/2012 at 11 pm

Chris Arrington · 14 March 2012 - 14:14
United States · Comcast Cable

Can't access united.com. All other airlines are working fine.

Submit a comment using your Facebook ID.

Is United.com down for you right now? Submit your comments about United.com service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.