Tesco.com website not working? Is it down right now?

Tesco.com Server Status Check
tesco.com screenshot
TescoWebsite Name:
www.tesco.comURL Checked:
Response Time:
Last Down:
Checking Tesco
Please wait while we check the server...
Tesco Website Status History
Tesco.com server report and response time

The above graph displays service status activity for Tesco.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
17:124.3 ms. 
19:224.07 ms.
21:333.91 ms. 
23:504.02 ms.
01:524.29 ms. 
03:534.03 ms.
05:574.34 ms. 
08:153.95 ms.
10:384.5 ms. 
12:464.46 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 12:47

We have tried pinging Tesco website using our server and the website returned the above results. If tesco.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Tesco - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Tesco.com?
Vicky Korytko · 21 August 2014 - 04:18
United Kingdom · BT · Chrome 36.0 on Windows

Can get around the wesite but can't access the clubcard days out link have tried using ipad, phone, laptop and nexus tablet seems to be a website issue

Amity Baker Smith · 28 June 2014 - 03:29
United Kingdom · NewNet PLC · Internet Explorer 11.0 on Windows

Cant sign in! keep getting the say message as everyone else when I click book a slot or sign in.

Wendy J McCallum · 28 June 2014 - 02:45
United Kingdom · TalkTalk · Chrome 35.0 on Windows

Yes I can't sign in either to Tesco Groceries just comes up with error
An error occurred while processing your request.
Reference #97.aeeaef50.1403948711.872bacf

Olivia Carty · 28 June 2014 - 02:43
United Kingdom · Sky Broadband · Safari 7.0.4 on Mac

Yeah, tesco's is knackered, get so far then you get a secure pop error message?

Jon Norfolk · 28 June 2014 - 02:38
United Kingdom · Virgin Media · Chrome 35.0 on Windows

Can't sign in or book a slot: error message: An error occurred while processing your request.
Reference #97.aeeaef50.1403947911.8709dc4

Looks like I will have to shop elsewhere this week!

Claudia Thompson · 28 June 2014 - 02:34
United Kingdom · Cable & Wireless UK P.U.C. · Internet Explorer 10.0 on Windows

I cannot sign in to Tescos. It takes awhile then gives me an error page.

Beth Hill · 28 June 2014 - 01:41
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

Was in the middle of payment process when it went down. looks like asda will be getting my money. sorry tesco!

Nell Tournaire · 28 June 2014 - 01:40
United Kingdom · Virgin Media · Chrome 35.0 on Windows

half way through doing my weekly shopping and the system goes down :( Great!

Sophie Hill · 28 June 2014 - 01:39
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

going to have to be asda online shop if cant get on here soon.. just got baby to sleep and nows the time to do the shop

Sue Piper · 28 June 2014 - 01:37
United Kingdom · TalkTalk · Chrome 35.0 on Windows

tesco site seems to be down, showing : An error occurred while processing your request.
Reference #97.14e4ef50.1403944320.8020860

Daniel Kelly · 28 June 2014 - 01:36
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

Come on Tesco!!! Sainsburys are going to be getting my big shop order. half way through an order, am I going to lose my delivery slot?

Radana Jesná-Motýľová · 21 May 2014 - 02:11
Ireland · BT Communications Ireland Limited · Firefox 29.0 on Windows

I have no network available since the morning, tried to change phone, but still no network, anyone experience the same?

Paula Fry · 20 May 2014 - 04:34
United Kingdom · Virgin Media · Chrome 34.0 on Windows

Website working as sorts, however wont let me add things to my shopping basket!

Lynne Clay · 29 April 2014 - 06:33
United Kingdom · Virgin Media

Everytime I click on something I am asked to log in again!! Cannot use Tesco grocery delivery.

Sharon Hickland · 27 February 2014 - 07:24
United Kingdom · Tiscali UK Limited

I am halfway through my shopping and Tesco website has stopped working, was getting error messages and now nothing...

Tony A'Len · 18 February 2014 - 03:51
United Kingdom · Sky Broadband

Due to the hacking of their system, Tesco have tried to increase the security levels ie from 8 characters for password to 8-15 characters and they are having trouble doing so. Being trying since yesterdaylunchtime to get on but when I phone their helpline(0330 123 4040 option3, then option 2)nobody seems to know anything!

Brian Carr · 18 February 2014 - 03:42
United Kingdom · BT

tesco login is down tried password reset but that's not working rang customer service and was told they no of the problem and they said just keep trying to reset password untill fault is fixed

Grant Smith · 18 December 2013 - 11:29
United Kingdom · Three

ive tried to get on it to order a couple toys for my son as soon as I go to login I get server error message. in three years of me trying I can never get logged on to it and end up going to store to make the order whats the point in their site if it don't work!

Martin Brereton · 17 December 2013 - 02:52
United Kingdom · Tiscali UK Limited

Trying to pay for an item on Tesco Direct and keep getting following error "The page cannot be displayed because an internal server error has occurred."

Jacqueline Collins · 2 December 2013 - 02:09
United Kingdom · BT

Just getting network unavailable on my phone(Tesco Mobile), have tried a 2nd O2 phone and that is saying the same. Done their checker and said there was not a problem in my area (Portsmouth)

Julie-Anne Caiger · 29 November 2013 - 06:33
United Kingdom · Lowcosttravelgroup Limited

everything techie is unavailable including viewing products such as laptops tablets

Joanne Sharman · 29 November 2013 - 02:44
United Kingdom · BT

Comes up with festive border and no products - just a page not recognised code. Sooooo frustrating! It says its up on here... ITS NOT!!!

Charlotte Ashdown · 11 November 2013 - 13:35
United Kingdom · BT

Not working. so infuriating. Got as far as the checkout but when you click to use your clubcard boost it sticks on 'retrieving product price information'. Tried twice tonight and prices had increased in the meantime.

Rachel Palmer · 9 November 2013 - 07:24
United Kingdom · Virgin Media

Trying to use clubcard boost to buy toys but Tesco Direct Checkout going straight to "HTTP Error 503. The service is unavailable."

Dermot Murphy · 27 September 2013 - 11:03
Ireland · UPC Communications Ireland Limited

Can't make or recieve calls in the Bray area. Have restarted phone but no change. Can text. Am on bill so not out of credit (and I have paid bill :))

Adri Tempest · 5 September 2013 - 02:52
United Kingdom · Virgin Media

can't sign in to the Tesco website. Everything else is working fine apart from the sign in process. INFURIATING! Had all the shopping in the basket, went to pay, nothing. Now it won't let me sign in.

Mark Humphrey · 30 August 2013 - 12:43
United Kingdom · Virgin Media

Not working at the moment. Had all the shopping in the basket, went to pay, nothing. Now it won't let me sign in.

Justin Roberts · 30 August 2013 - 12:38
United Kingdom · Virgin Media

I can't sign in to the Tesco website. Everything else is working fine apart from the sign in process. INFURIATING!

Michele Pittman · 24 August 2013 - 16:04
United Kingdom · Sky Broadband

Tesco mobile - able to send and receive text messages, but unable to access internet

Anne Marie Briggs · 20 August 2013 - 11:17
United Kingdom · BT

It won't update, check-out or in fact do anything it's supposed to do.

Kerry Gwynne · 20 August 2013 - 11:12
United Kingdom · BT

Taken an over an hour to do a shop that normally takes 30 minutes - now my whole basket has disappeared. Not happy at all!!!

Coreen Aldridge · 20 August 2013 - 11:07
United Kingdom · Sky Broadband

Not happy Tesco website not working, I may have to go out to shop NOOOOO...

Lou Hewitt · 20 August 2013 - 10:49
United Kingdom · Tiscali UK Limited

Really annoying! wont let me update amendments, says it can't find the page

Christine Finch · 24 July 2013 - 14:19
United Kingdom · Sky Broadband

Can't get past log in. Very frustrating... GRH!! Looks like Sainsbury's then.

Val Waugh · 24 July 2013 - 13:11
United Kingdom · Sky Broadband

Can get on website but sign on screen will not come up

The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.68959d50.1374696404.6280263

Jackie Kelly · 23 June 2013 - 12:07
United Kingdom · BT

keeps saying email and password not registered when trying to log on to direct site but have used before???

Bob Wallace · 21 May 2013 - 11:35
United Kingdom · Virgin Media

tesco website is not responding 21.5.13 @1931
other sites are!!

Tracey Hearne · 20 May 2013 - 04:49
United Kingdom · Orange Home UK

Failed to create order payment items.
I have been getting this message all morning. Please help?

Jewel Hart · 17 May 2013 - 14:26
United Kingdom · Virgin Media

Used the 'Browser Related Problems' troubleshooting info.. able to log in!

Samantha Pattison Previously Johnson · 17 May 2013 - 12:55
United Kingdom · Sky Broadband

Can't seem to log in to groceries at the moment ? Most likely causes:
•The website is under maintenance.
•The website has a programming error.

Carmen Nevin · 14 May 2013 - 07:41
United Kingdom · BT

Checkout now not working - probably because the Tesco Clubcard Voucher Exchange scheme has just started yesterday...

Ned Scrumpo · 13 May 2013 - 12:32
United Kingdom · BT

Tesco not displaying properly; works on IE fine but not chrome. No repeat problem with any other site

Alyssia Maisonpierre · 13 May 2013 - 10:38
United Kingdom · Ask4 Limited

Yep, like the others said, just text along one side. Really annoying!

Laura Davies · 13 May 2013 - 09:46
United Kingdom · Virgin Media

Been trying for 3 hours now and can't get any further than log on page. As other members have said there is just a list down the left hand side and you cannot book a slot or do any shopping :(

Paul Carr · 13 May 2013 - 09:21
United Kingdom · PlusNet Technologies

can log in but nothing else, everything missing with just typing on left hand side

Ange Greep · 13 May 2013 - 08:43
United Kingdom · TalkTalk

i can log in but as soon as i start shopping the page is unusable and all over the place

Sharon Hare · 13 May 2013 - 08:16
United Kingdom · Sky Broadband

i can get onto tesco website but when i start shopping it comes up with a list down left hand side and cant find products successfully this way

Gill Angel · 9 May 2013 - 12:41
United Kingdom · Sky Broadband

booked my slot, chosen my groceries but it just won't let me check out..

Miz Wilson · 13 April 2013 - 02:00
United Kingdom · Sky Broadband

We cannot access job site to do searches properly. Every time friend clicks 'apply', it says that webpage is not available? For ALL vacancies?!

Annie Bygrave · 11 April 2013 - 17:52
United Kingdom · Virgin Media

Problem with online grocery shopping. Needed to change an order but pages do not load for several minutes. 'Cancel changes' page greyed out.

Medi Cwm Jones · 11 December 2012 - 00:48
United Kingdom · BT

sorry cannot place your order at the moment, please try again later. gggrrr ive been trying for a week, wonder if i can get through when the clubcard exchange has finished !!

Claire Davis · 9 December 2012 - 13:51
United Kingdom · Virgin Media

I can't pay it keeps saying I have put an invalid card number in? I have checked and retried several times. rung twice, they insist its the browser, i have now downloaded and tried two browsers and its still not working!

Barry Lee · 8 December 2012 - 06:24
United Kingdom · Sky Broadband

Tesco help site are cluless. They changed the site and now say my 'Browser is faulty 'Micrsoft says the site is Wrong' The browser is perfect on all other sites and bakks etc. They have you hanging on at 10p.a.m and have no idea what to do they dont call back and two weeks waiting for a reply and phoned then 12 times. They dont care Simple answers and pay peanuts for staff"

Lucy Parrott · 5 December 2012 - 03:20
United Kingdom · Virgin Media

Can't pay for my groceries, keeps saying Invalid Card!! It's not have checked and double checked with bank!!!

Tony Abbott · 2 December 2012 - 12:28
United Kingdom · TalkTalk

Just seem to have lost £15 worth of clubcard vouchers. Site up now, Sunday, tried to rebuy the items, after cancelling them last night, and have been informed that I do not have any, they have been used.

Kate Turner · 1 December 2012 - 10:54
United Kingdom · Sky Broadband

I can't pay for groceries it keeps saying I have put an invalid card number in? I have checked and retried several times.

Sarah Louise Calvert · 28 November 2012 - 09:41
United Kingdom · Sky Broadband

Tesco Direct website was down for a few hours last night whilst I was trying to place an order, kept saying there were too many people online trying to buy. You'd think a big company like Tesco would have things in place to stop this being a problem. It was working ok this evening (apart from things randomly disappearing from my basket) however as soon as I got to the payment page it just kept loading and resulted in a "gateway timeout". It's like they don't want my money :P will keep trying as I have vouchers to spend.

PG tips Monkey · 22 November 2012 - 23:49
United Kingdom · BT

Whilst the TLD (top level domain) for Tesco is up then the 2nd tier ie www.tesco.com/direct/ is down

Heather Alexander-Pye · 15 November 2012 - 15:50
United Kingdom · TalkTalk

Cant get passed checkout click pay and I get "Whoops! The page could not be found. Try giving it another chance below."

Anneandcathy Adams · 15 November 2012 - 03:35
United Kingdom · Tiscali UK Limited

getting no service available on mobile and can only make emergency calls could someone please tell me if they are experiencing similar problems. had these problems since yesterday afternoon. please help?

Lynn Wilson · 13 November 2012 - 21:58
United Kingdom · BT

Tries 3 times last night to make online purchase - no joy. Tried again this morning. STILL NO JOY! Tesco. Your loss!!!

Clare Smith · 12 November 2012 - 12:55
United Kingdom · TalkTalk

Trying to make a purchase but I keep getting the message 'HTTP Error 503. The service is unavailable.'

Mary Elizabeth Parker · 9 November 2012 - 22:47
United Kingdom · BT

Trying to access rewards no joy... tried yesterday too, similar problem.

Angela Bruce · 1 November 2012 - 11:39
United Kingdom · BT

Repeated "failed DNS lookup" message, tried on three browsers, all other sites working normally.

Frances Oakes · 18 October 2012 - 01:19
United Kingdom · Virgin Media

Yes!! and it was down last week, come on tesco. get it up and running. ??

Michelle Kiernan · 9 October 2012 - 06:55
United Kingdom · Sky Broadband

have been trying for days to view my favourites, even sent details to tesco. still no joy.

Mairead Stratford · 29 September 2012 - 03:16
Ireland · Eircom

Can access the website but there seems to be trouble shopping online

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