Tesco.com website not working? Is it down right now?

Tesco.com Server Status Check
tesco.com screenshot
TescoWebsite Name:
www.tesco.comURL Checked:
Response Time:
Last Down:
Checking Tesco
Please wait while we check the server...
Tesco Website Status History
Tesco.com server report and response time

The above graph displays service status activity for Tesco.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:581.01 ms. 
10:131.33 ms.
12:272.72 ms. 
15:411.21 ms.
18:553.04 ms. 
22:391.46 ms.
09:492.61 ms. 
11:511.47 ms.
14:332.95 ms. 
18:092.7 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 21:02

We have tried pinging Tesco website using our server and the website returned the above results. If tesco.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Tesco - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Tesco.com?
▼ LAST 30 DAYS ...
James James · 22 May 2016 - 02:18
· · Chrome 50.0 on Windows

cant buy a mobile phone cos it wont find my address after ive specified my number and postcode

Lorraine Byrne · 13 May 2016 - 20:17
· · Chrome 46.0 on Windows

payment page not working

Carole Mcinnes · 11 May 2016 - 18:17
· · Firefox 46.0 on Windows

can't see the icons at the to of the page,it only shows the name of the icons. I can't see my shopping basket, it does not appear on the screen so I don't know what i have bought, and can pay for my items.

Ann Glaister · 26 April 2016 - 08:58
· · Safari 9.0.3 on Mac

Payment page is not working

Christine Chapman · 17 April 2016 - 14:19
· · Firefox 45.0 on Mac

as below no access to clubcard endless referral loop

Marion Robbmarionrobbmarion · 16 April 2016 - 17:47
· · Silk 48.2.2 on Kindle Fire

Can't make calls - apart from emergency.

Andrew Black · 15 April 2016 - 17:53
· · Chrome 46.0 on Windows

Site not loading properly - it works but it looks like an old WAP page - no product pictures very basic graphics

Weenie Langman · 11 April 2016 - 19:09
· · Chrome 49.0 on Android

Working as it should again. Thumbs up. Thank you :)

Phil Hicks · 11 April 2016 - 18:39
· · Chrome 49.0 on Windows

Site not behaving consistently. Lots of errors. Did eventually complete and accept order.

Pete Underwood · 11 April 2016 - 18:29
· · Chrome 49.0 on Windows

Site back to normal now.

Weenie Langman · 11 April 2016 - 18:28
· · Chrome 49.0 on Android

Won't let me check out, says slot has expired or already checked out.

Pete Underwood · 11 April 2016 - 17:51
· · Chrome 49.0 on Windows

checkout not working and site slow

Laura Davies · 11 April 2016 - 17:47
· · Chrome 49.0 on Windows

Just put my order on and now it won't let me checkout :( :( !!

Gemma Illman · 11 April 2016 - 17:39
· · Chrome 49.0 on Windows

Just spent over an our putting an order together and now it won't let me checkout?

Jane Suchley · 11 April 2016 - 17:34
· · Chrome 49.0 on Windows

can't log in to update an order... it says down due to a technical fault

Jo Banfield · 11 April 2016 - 17:32
· · IEMobile 11.0 on Android

The sign in page just says oops, might try Asda and cancel this shop!

Kathryn Scruby · 5 April 2016 - 12:09
· · Chrome 49.0 on Windows

incorrect total showed this morning, not hard to check as I only had 3 items at the time, now cannot pick a delivery slot as i have "no connection".

Tara Nizam · 28 February 2016 - 13:07
· · Chrome 48.0 on Windows

I havnt been able tp get on to Tesco Groceries from my laptop for about 6 weeks now. it is extremley frustrating. keeps coming up with this "error on line 21 at column 2584: EntityRef: expecting ';'"
Does anyone know how to fix this?

Gill Situnayake · 27 February 2016 - 22:19
· · Safari 9.0 on iPhone

Have been unable to log on all day!

Nina Sullivan · 22 February 2016 - 09:48
· · Firefox 43.0 on Mac

Mighty annoying, half way through the weekly shope and then crashed :/

Tonya Jayston · 22 February 2016 - 09:37
· · Chrome 48.0 on Windows

first time I've gone to do an online tesco shop after boycotting their delivery service for months & months & their website is down

Monica Ronella · 19 February 2016 - 18:56
· · Chrome 48.0 on Chrome OS

There seems to be a website on top of a website since Tuesday 16th February. Impossible to use.

Nicola Jane · 9 February 2016 - 23:16
· · Chrome 48.0 on Windows

cant get on tesco says internal server error

Sandy Hay · 9 February 2016 - 02:47
· · Chrome 48.0 on Windows

Tesco grocery shop has been down for me for a few days what is going on, I need to a home delivery I am disabled, I live in Pembroke South Wales, I will have to call them tomorrow. Not happy with their lousy service at the best of times.

Laura Gumery · 7 February 2016 - 17:22
· · Chrome 48.0 on Windows

cant get on tesco.com sever error.. i need to book my shop for this week.. not been working properly all weekend :(

Adelle Moore · 2 February 2016 - 19:04
· · Chrome 48.0 on Windows

Website down for me, I need to cancel my shopping for tomorrow

Katrina Louise Scopes · 29 January 2016 - 01:23
· · Safari 9.0 on iPad

Been unable to do a tesco grocery order for 2 days as message says Internal Server Error Read.....

Sort it out Tesco....off to Sainsburys onlne

Lawrence East · 22 January 2016 - 20:36
· · Firefox 43.0 on Windows

Can't check out.... error message states they are experiencing lots of traffic and can't connect you right now.

Sophie Wilkes · 22 January 2016 - 18:30
· · Chrome 33.0 on Android

Can't select click and collect time slot. It just errors. I've done my whole shopping list too so hope it works soon!

Joy Peacock · 22 January 2016 - 16:58
· · Chrome 47.0 on Windows

Things seem to be up and running again (just!). Managed to complete my order on Tesco Direct. Worth persevering despite things being VERY slow as I managed to get my son a bargain on a PS4 game he's been nagging for!

Joy Peacock · 22 January 2016 - 15:56
· · Chrome 47.0 on Windows

Home page launches but can't access anything else. Brings up a redirect in 30s holding page. Been stuck on that for 15 mins or so. Get a grip Tesco!

Angela Fitzpatrick · 22 January 2016 - 15:27
· · Chrome 44.0 on Windows

Have been trying for 2 hours to get on to Tesco - all other websites working. Guess Shopping at Sainsbury today - Tesco you need to sort out your IT provider - like, get rid of them!

John Pearce · 22 January 2016 - 15:14
· · Chrome 47.0 on Windows

Tesco's need a new IT support company to help with website hosting. or you could ask Sainsburys for help. Remember Every
Little Helps ;)

Hazel Davies · 22 January 2016 - 15:08
· · Safari 9.0 on iPad

Can't access Tesco groceries except for the front page. No other pages such as the sign in page are available.

Peter Jackson · 9 January 2016 - 16:24
· · Safari 5.1.9 on Mac

Unable to complete Tesco delivery purchase via Chrome which has worked well until today. Very annoying!!

Julie Robinson · 20 December 2015 - 12:17
· · Chrome 47.0 on Windows

Gone through clumsy checkout procedure several times but at the end says there is "some" problem, without saying what it is and how sorry they are for the inconvenience. Well it is inconvenient , tesco, so if you don't want my money I'll find a store that does (and accepts paypal)

Kimberley Hallum · 15 December 2015 - 16:16
· · Chrome 34.0 on Android

Can access site bo problems until I put my card details in and the transaction won't complete

Kate Bills · 14 December 2015 - 08:05
· · Chrome 47.0 on Windows

Can access the website but it is not possible to log on tot he Tesco's site. It is hanging when you enter your log on details and with an error message: Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.a4ff4317.1450080232.17f74268

Kim Gregg · 11 December 2015 - 12:30
· · Chrome 47.0 on Windows

Can't log into Tesco's site : This page contains the following errors:
error on line 21 at column 2584: EntityRef: expecting ';'
Below is a rendering of the page up to the first error.

Sheilagh Suthanthiran · 7 December 2015 - 13:18
· · Internet Explorer 11.0 on Windows

Trying to pay for something via Tesco Direct and just keep getting error page

Paula Patricia Shaw · 5 December 2015 - 10:01
· · Chrome 46.0 on Android

I am still unable to log on, says my username and password is not correct. What is happening? ?

Vera Hughes · 30 November 2015 - 21:26
· · Chrome 46.0 on Android

I can't log in either after doing my shop says check credentials or wrong email or password. doing my head in all day trying

Jodie Frances Batten · 27 November 2015 - 11:54
· · Safari 8.0 on iPad

Tesco .com checkout won't work. It takes you through the whole check out process, the at the last minutes says it encountered a problem. Guess it's the Black Friday curse then. I don't even want anything in the Black Friday event, just wanna go about my usual shopping business! Grrr!

Sam Stephens · 26 November 2015 - 11:14
· · Chrome 46.0 on Windows

I have no signal, cannot make or receive texts or calls. Is there a network issue at the moment?

Ceril Beb Roberts · 25 November 2015 - 00:21
· · Chrome 46.0 on Windows

Did my shop on Tesco now, went to pay and it keeps saying Sorry, there seems to be a problem. Sorry, an error occurred, please try again. I know I have enough money in the account and also tried another card and it does the same

Steph Looker · 7 November 2015 - 12:05
· · Chrome 38.0 on Android

I have taken 2 hrs to do a normal 40min shop now payment screen is not working, this has happened last few times used it no just on my lap top at other peoples houses not happy gone shopping elsewhere , not happy

Michelle Gadsdon · 5 November 2015 - 14:23
· · Firefox 42.0 on Windows

Have problem with Tesco online shopping added to order Monday ok, tried to access Tuesday, Wednesday, & today no joy saying I dont have permission to acces server??
Spoke to their IT helpline Tuesday tired using firefox then explorer, deleted firefox & reinstalled still no access!

Nici Shaw · 4 November 2015 - 21:07
· · Internet Explorer 11.0 on Windows

Is tesco site down?? Wont let me access to shop or update tomorrows shop, was on it this morning but now not at all. Just keeps saying i dont have permission!!??

Morag Cutts · 10 September 2015 - 17:17
· · Chrome 42.0 on Windows

I can't get a login page from Windows 11. Tried Google chrome and MS Edge but neither will give me a login. Trying on Chrome gives me a load of errors!

Glenda Hewitt · 25 August 2015 - 13:10
· · Chrome 40.0 on Android

Not able to make calls. Looks like ringing but no tone then a beep and cuts off. Several others this same issue today 25/08/15.

Vicky Korytko · 21 August 2014 - 04:18
United Kingdom · BT · Chrome 36.0 on Windows

Can get around the wesite but can't access the clubcard days out link have tried using ipad, phone, laptop and nexus tablet seems to be a website issue

Amity Baker Smith · 28 June 2014 - 03:29
United Kingdom · NewNet PLC · Internet Explorer 11.0 on Windows

Cant sign in! keep getting the say message as everyone else when I click book a slot or sign in.

Wendy J McCallum · 28 June 2014 - 02:45
United Kingdom · TalkTalk · Chrome 35.0 on Windows

Yes I can't sign in either to Tesco Groceries just comes up with error
An error occurred while processing your request.
Reference #97.aeeaef50.1403948711.872bacf

Olivia Carty · 28 June 2014 - 02:43
United Kingdom · Sky Broadband · Safari 7.0.4 on Mac

Yeah, tesco's is knackered, get so far then you get a secure pop error message?

Jon Norfolk · 28 June 2014 - 02:38
United Kingdom · Virgin Media · Chrome 35.0 on Windows

Can't sign in or book a slot: error message: An error occurred while processing your request.
Reference #97.aeeaef50.1403947911.8709dc4

Looks like I will have to shop elsewhere this week!

Claudia Thompson · 28 June 2014 - 02:34
United Kingdom · Cable & Wireless UK P.U.C. · Internet Explorer 10.0 on Windows

I cannot sign in to Tescos. It takes awhile then gives me an error page.

Beth Hill · 28 June 2014 - 01:41
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

Was in the middle of payment process when it went down. looks like asda will be getting my money. sorry tesco!

Nell Tournaire · 28 June 2014 - 01:40
United Kingdom · Virgin Media · Chrome 35.0 on Windows

half way through doing my weekly shopping and the system goes down :( Great!

Sophie Hill · 28 June 2014 - 01:39
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

going to have to be asda online shop if cant get on here soon.. just got baby to sleep and nows the time to do the shop

Sue Piper · 28 June 2014 - 01:37
United Kingdom · TalkTalk · Chrome 35.0 on Windows

tesco site seems to be down, showing : An error occurred while processing your request.
Reference #97.14e4ef50.1403944320.8020860

Daniel Kelly · 28 June 2014 - 01:36
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

Come on Tesco!!! Sainsburys are going to be getting my big shop order. half way through an order, am I going to lose my delivery slot?

Radana Jesná-Motýľová · 21 May 2014 - 02:11
Ireland · BT Communications Ireland Limited · Firefox 29.0 on Windows

I have no network available since the morning, tried to change phone, but still no network, anyone experience the same?

Paula Fry · 20 May 2014 - 04:34
United Kingdom · Virgin Media · Chrome 34.0 on Windows

Website working as sorts, however wont let me add things to my shopping basket!

Lynne Clay · 29 April 2014 - 06:33
United Kingdom · Virgin Media

Everytime I click on something I am asked to log in again!! Cannot use Tesco grocery delivery.

Sharon Hickland · 27 February 2014 - 07:24
United Kingdom · Tiscali UK Limited

I am halfway through my shopping and Tesco website has stopped working, was getting error messages and now nothing...

Tony A'Len · 18 February 2014 - 03:51
United Kingdom · Sky Broadband

Due to the hacking of their system, Tesco have tried to increase the security levels ie from 8 characters for password to 8-15 characters and they are having trouble doing so. Being trying since yesterdaylunchtime to get on but when I phone their helpline(0330 123 4040 option3, then option 2)nobody seems to know anything!

Brian Carr · 18 February 2014 - 03:42
United Kingdom · BT

tesco login is down tried password reset but that's not working rang customer service and was told they no of the problem and they said just keep trying to reset password untill fault is fixed

Grant Smith · 18 December 2013 - 11:29
United Kingdom · Three

ive tried to get on it to order a couple toys for my son as soon as I go to login I get server error message. in three years of me trying I can never get logged on to it and end up going to store to make the order whats the point in their site if it don't work!

Martin Brereton · 17 December 2013 - 02:52
United Kingdom · Tiscali UK Limited

Trying to pay for an item on Tesco Direct and keep getting following error "The page cannot be displayed because an internal server error has occurred."

Jacqueline Collins · 2 December 2013 - 02:09
United Kingdom · BT

Just getting network unavailable on my phone(Tesco Mobile), have tried a 2nd O2 phone and that is saying the same. Done their checker and said there was not a problem in my area (Portsmouth)

Julie-Anne Caiger · 29 November 2013 - 06:33
United Kingdom · Lowcosttravelgroup Limited

everything techie is unavailable including viewing products such as laptops tablets

Joanne Sharman · 29 November 2013 - 02:44
United Kingdom · BT

Comes up with festive border and no products - just a page not recognised code. Sooooo frustrating! It says its up on here... ITS NOT!!!

Charlotte Ashdown · 11 November 2013 - 13:35
United Kingdom · BT

Not working. so infuriating. Got as far as the checkout but when you click to use your clubcard boost it sticks on 'retrieving product price information'. Tried twice tonight and prices had increased in the meantime.

Rachel Palmer · 9 November 2013 - 07:24
United Kingdom · Virgin Media

Trying to use clubcard boost to buy toys but Tesco Direct Checkout going straight to "HTTP Error 503. The service is unavailable."

Dermot Murphy · 27 September 2013 - 11:03
Ireland · UPC Communications Ireland Limited

Can't make or recieve calls in the Bray area. Have restarted phone but no change. Can text. Am on bill so not out of credit (and I have paid bill :))

Adri Tempest · 5 September 2013 - 02:52
United Kingdom · Virgin Media

can't sign in to the Tesco website. Everything else is working fine apart from the sign in process. INFURIATING! Had all the shopping in the basket, went to pay, nothing. Now it won't let me sign in.

Mark Humphrey · 30 August 2013 - 12:43
United Kingdom · Virgin Media

Not working at the moment. Had all the shopping in the basket, went to pay, nothing. Now it won't let me sign in.

Justin Roberts · 30 August 2013 - 12:38
United Kingdom · Virgin Media

I can't sign in to the Tesco website. Everything else is working fine apart from the sign in process. INFURIATING!

Michele Pittman · 24 August 2013 - 16:04
United Kingdom · Sky Broadband

Tesco mobile - able to send and receive text messages, but unable to access internet

Anne Marie Briggs · 20 August 2013 - 11:17
United Kingdom · BT

It won't update, check-out or in fact do anything it's supposed to do.

Kerry Gwynne · 20 August 2013 - 11:12
United Kingdom · BT

Taken an over an hour to do a shop that normally takes 30 minutes - now my whole basket has disappeared. Not happy at all!!!

Coreen Aldridge · 20 August 2013 - 11:07
United Kingdom · Sky Broadband

Not happy Tesco website not working, I may have to go out to shop NOOOOO...

Lou Hewitt · 20 August 2013 - 10:49
United Kingdom · Tiscali UK Limited

Really annoying! wont let me update amendments, says it can't find the page

Christine Finch · 24 July 2013 - 14:19
United Kingdom · Sky Broadband

Can't get past log in. Very frustrating... GRH!! Looks like Sainsbury's then.

Val Waugh · 24 July 2013 - 13:11
United Kingdom · Sky Broadband

Can get on website but sign on screen will not come up

The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.68959d50.1374696404.6280263

Jackie Kelly · 23 June 2013 - 12:07
United Kingdom · BT

keeps saying email and password not registered when trying to log on to direct site but have used before???

Bob Wallace · 21 May 2013 - 11:35
United Kingdom · Virgin Media

tesco website is not responding 21.5.13 @1931
other sites are!!

Tracey Hearne · 20 May 2013 - 04:49
United Kingdom · Orange Home UK

Failed to create order payment items.
I have been getting this message all morning. Please help?

Jewel Hart · 17 May 2013 - 14:26
United Kingdom · Virgin Media

Used the 'Browser Related Problems' troubleshooting info.. able to log in!

Samantha Pattison Previously Johnson · 17 May 2013 - 12:55
United Kingdom · Sky Broadband

Can't seem to log in to groceries at the moment ? Most likely causes:
•The website is under maintenance.
•The website has a programming error.

Carmen Nevin · 14 May 2013 - 07:41
United Kingdom · BT

Checkout now not working - probably because the Tesco Clubcard Voucher Exchange scheme has just started yesterday...

Ned Scrumpo · 13 May 2013 - 12:32
United Kingdom · BT

Tesco not displaying properly; works on IE fine but not chrome. No repeat problem with any other site

Alyssia Maisonpierre · 13 May 2013 - 10:38
United Kingdom · Ask4 Limited

Yep, like the others said, just text along one side. Really annoying!

Laura Davies · 13 May 2013 - 09:46
United Kingdom · Virgin Media

Been trying for 3 hours now and can't get any further than log on page. As other members have said there is just a list down the left hand side and you cannot book a slot or do any shopping :(

Paul Carr · 13 May 2013 - 09:21
United Kingdom · PlusNet Technologies

can log in but nothing else, everything missing with just typing on left hand side

Ange Greep · 13 May 2013 - 08:43
United Kingdom · TalkTalk

i can log in but as soon as i start shopping the page is unusable and all over the place

Sharon Hare · 13 May 2013 - 08:16
United Kingdom · Sky Broadband

i can get onto tesco website but when i start shopping it comes up with a list down left hand side and cant find products successfully this way

Gill Angel · 9 May 2013 - 12:41
United Kingdom · Sky Broadband

booked my slot, chosen my groceries but it just won't let me check out..

Miz Wilson · 13 April 2013 - 02:00
United Kingdom · Sky Broadband

We cannot access job site to do searches properly. Every time friend clicks 'apply', it says that webpage is not available? For ALL vacancies?!

Annie Bygrave · 11 April 2013 - 17:52
United Kingdom · Virgin Media

Problem with online grocery shopping. Needed to change an order but pages do not load for several minutes. 'Cancel changes' page greyed out.

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