website not working? Is it down right now? Server Status Check screenshot
SmileboxWebsite Name:
www.smilebox.comURL Checked:
Response Time:
Last Down:
Checking Smilebox
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Smilebox Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
09:4571.96 ms. 
00:3174.03 ms.
15:3374.21 ms. 
23:3274.38 ms.
18:5773.16 ms. 
07:4773.96 ms.
17:1172.57 ms. 
20:3973.02 ms.
05:0272.5 ms. 
05:5062.13 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:48

We have tried pinging Smilebox website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Smilebox - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Annie Havey · 10 August 2016 - 01:30
· · Chrome 49.0 on Windows

Smileebox IS down! They are NOT responding to my emails for 2 weeks now! I can not get Smilebox to email out to anyonne and Ive tried my account on 4 different computers! Ive been a PAYING CUSTOMER SINCE 2012, how about a REFUND SINCE YOU ARE CLOSED FOR BUSINESS NOW???????

Claudia Steel Lasiter · 25 March 2016 - 21:36
· · Safari 9.1 on Mac

I can't save or print. I've been a loyal customer for YEARS. No one will respond to an email or FB post. This is the 4th day of trying.

Linda Jordaan · 22 February 2016 - 02:30
· · Chrome 48.0 on Windows

cannot access smilebox from

Becca Sciocchetti · 25 January 2016 - 15:02
· · Chrome 47.0 on Mac

I can only see my past creations, not the one that I was most recently working on from about 3 weeks ago.

Wenda Moore · 30 December 2015 - 10:48
· · Chrome 47.0 on Windows

I click the get started button and nothing happens everytime

Victor Sandoval · 15 December 2015 - 04:56
· · Firefox 42.0 on Windows

I am getting a black screen as well. Never happened to me before.

Lori D. Jarvis · 12 October 2015 - 22:44
· · Chrome 45.0 on Windows

Completely black screen as it is trying to load. Has been over an hour, no change.

Alice Reichert · 24 October 2013 - 13:15
United States · West Kentucky Rural Telephone Cooperative Corporat

My Smilebox went completely black and does not respond. I lost my DVD slideshow while trying to find music.

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