Shutterfly.com website not working? Is it down right now?

Shutterfly.com Server Status Check
shutterfly.com screenshot
ShutterflyWebsite Name:
www.shutterfly.comURL Checked:
Response Time:
Last Down:
Checking Shutterfly
Please wait while we check the server...
Shutterfly Website Status History
Shutterfly.com server report and response time

The above graph displays service status activity for Shutterfly.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03.May.2016
00:53138.82 ms. 
03.May.2016
02:53142.8 ms.
03.May.2016
05:01137.42 ms. 
03.May.2016
07:25141.35 ms.
03.May.2016
10:53137.27 ms. 
03.May.2016
14:53141.04 ms.
03.May.2016
17:18137.77 ms. 
03.May.2016
20:15140 ms.
03.May.2016
22:52138.62 ms. 
04.May.2016
01:05138.28 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 01:48

We have tried pinging Shutterfly website using our server and the website returned the above results. If shutterfly.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Shutterfly - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Shutterfly.com?
▼ YESTERDAY ...
Layne Beamer · 1 day 7 hours ago
· · Chrome 49.0 on Windows

Can't access photos from an album shared with me

▼ LAST 7 DAYS ...
Rachelle Gundel Christopher · 27 April 2016 - 20:15
· · Firefox 46.0 on Mac

site shut down right in the middle of my work. I can't get back on the site.

Virginia Recht Jacobson · 27 April 2016 - 04:13
· · Safari 9.0.3 on Mac

Can't move photos, change page layouts, edit photos, etc. Spent too much time uploading photos to have the program not work. Not happy!

▼ LAST 30 DAYS ...
Kem McClelland · 24 April 2016 - 15:20
· · Chrome 49.0 on Windows

Kicks me out every time I try to move from one page to another--AND it won't let me have my pictures back. I feel like Shutterfly is nothing but ransomware for my pix! Will definitely be doing all I can to spread the word NEVER to use this website!!!

Angelina Davis · 15 April 2016 - 20:02
· · Chrome 46.0 on Windows

can't make a book on this stupid site...arrrghhh

Michele C. Der · 9 April 2016 - 12:59
· · Chrome 49.0 on Windows

I am unable to work on my share group

Amy Lemieux · 6 April 2016 - 23:19
· · Chrome 49.0 on Windows

trying to order grad announcements and it won't allow me to complete the order

Lynn Trasatti · 4 April 2016 - 13:58
· · Chrome 38.0 on Android

Having all kinds of issues viewing our soccer team website which is a shared site. Keeps coming up in text only, I have to keep logging in, sometime it won't even open...not consistant but very troublesome!

Graham Gourley · 4 April 2016 - 01:48
· · Chrome 49.0 on Windows

Not loading photos after login?

▼ LAST 6 MONTHS ...
Anna Strow · 31 March 2016 - 21:46
· · Chrome 49.0 on Mac

The website keeps asking me to log in and I already have. It is frozen

Arba Ruthford LeClair · 22 March 2016 - 03:08
· · Internet Explorer 11.0 on Windows

trying to develop an invitation and unable to personalize

Renee Larry · 18 March 2016 - 20:34
· · Chrome 49.0 on Windows

Yes..I am having the same problem.. for DAYS now.. I mentioned it to 2 Shutterfly representatives in the last 4 days.. the 1st one said they have a glitch & is aware of the problem... the 2nd representative told me she didn't know anything about that.. I am using the custom pages only.. and every time I shut down my computer.. or have one of that "Snap" -errors.. every embellishment , page background I had saved is GONE.. & I have to start all over again looking for what I wanted as I continue..I'd hit the ceiling if the pages I made were gone.. thankfully those are all in order & are saving fine.. almost done with my book.. and now I see they are down for maintenance tonight.. Hope that's all it is!

Cheryl Metzger-Peiskee · 10 March 2016 - 23:05
· · Internet Explorer 11.0 on Windows

You know how you can "get more" backgrounds, picture layouts, etc. that aren't in the Custom Path you initially choose? Twice now, Shutterfly has completely deleted ALL of the extras I've added, in ALL the categories. First happened last night, and again after I saved some work from this afternoon. My pictures and pages I've already made are still there, thank goodness. But talk about a s*** ton of wasted time. I'm getting really annoyed. Anyone else having this issue?

Wanda Ulseth · 10 February 2016 - 14:21
· · Safari 9.0.3 on Mac

Can't order prints, some of my pics won't upload, system not working correctly. Also very, very slow for last several days.

Karen Pierce · 5 February 2016 - 05:49
· · Safari 8.0.8 on Mac

FYI all!I decided to see if creating an account for the "Visa Checkout!" And Whadya know, my order went right through, instantly!!! Fabulous!

Karen Pierce · 5 February 2016 - 05:43
· · Safari 8.0.8 on Mac

Very frustrating to have a free book offer, that expired 1/30/2016, and a free calendar which was extended to today, 2/4/2016, and still can not get my order to go through! I spent hours, days, uploading photos, designing the book for zero outcome! So sad!

Sarah McMane · 1 February 2016 - 00:10
· · Chrome 48.0 on Windows

A lot of problems with loading and saving Shutterfly books right now.

Brenda Gilbert Jensen · 31 January 2016 - 20:34
· · Chrome 46.0 on Windows

I am trying to view photos shared with me but the shutterfly site won't even let me sign in?? Any idea when the problem/issue will be resolved?

Shawna Atkins Grigsby · 25 January 2016 - 00:02
· · Internet Explorer 11.0 on Windows

Everytime I try to make a photobook, it either won't completely load the page, it never loads at all, or I get a message stating, "Please rotate your device to make your project..." It's a laptop...rotating won't do a thing... Having issues the last two months everytime I try to make a book from my vacation. None of the other sites begin to compare with Shutterfly's photobooks, so I'd love to get this figured out.

Jen Lyon · 21 January 2016 - 02:29
· · Chrome 47.0 on Windows

The Player Availibility option on my share site has changed - giving the option for Yes, No, or Maybe...which is great. BUT half my team isn't getting the pull-down box.

Beth Meyer · 20 January 2016 - 20:40
· · Internet Explorer 11.0 on Windows

Hello, trying to get my Promo Gift Redeemed that I received. Kohl's is offering me a Free 8Xll Wall Calendar Please help me.

Amanda L Green · 17 January 2016 - 03:37
· · Chrome 47.0 on Windows

Cant even get to on shutterfly.com on my pc this is what happens
java.lang.NullPointerException
javax.servlet.http.Cookie.setDomain(Cookie.java:180)
com.shutterfly.web.framework.cookie.HttpCookieData.deleteCookie(HttpCookieData.java:1198)
com.shutterfly.web.framework.cookie.HttpCookieData.cleanUpDeadCookies(HttpCookieData.java:1221)
com.shutterfly.web.framework.cookie.HttpCookieData.(HttpCookieData.java:137)
com.shutterfly.web.framework.cookie.CookieHelperImpl.prepareCookieData(CookieHelperImpl.java:239)
com.shutterfly.web.framework.session.SessionStartFilter.handleFilterCall(SessionStartFilter.java:101)
com.shutterfly.web.framework.servlet.URISkipSupportingFilter.doFilter(URISkipSupportingFilter.java:62)
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
com.shutterfly.application.filter.ThreadsFilter.doFilter(ThreadsFilter.java:102)
com.shutterfly.application.filter.URLRedirectFilter.doFilter(URLRedirectFilter.java:161)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.29 logs.

Samantha Miller · 10 January 2016 - 21:40
· · Chrome 47.0 on Windows

Updated my whole book, saved the book, went to order, site craashed... went back in... BOOK IS NOT UPDATED!!!! Lost 20 pages of work!

Cynthia Blake · 9 January 2016 - 16:45
· · Firefox 43.0 on Mac

My phone won't ask for access to Shutterfly sites. I've tried everything! I created a site for two teams, got parent buy-in and had them all sign up so we could share our photos at games. Now I have to explain why it's not working. Help!

Christine Munoz · 9 January 2016 - 03:19
· · Chrome 38.0 on Android

Won't upload my photos. :/ disappointed. Many complaints on here. ..I guess I will need to find an alternative.

Jennifer Narito · 5 January 2016 - 04:21
· · Chrome 46.0 on Android

Could not edit my photobook today so i contacted customer service thru email (live chat help was overloaded and unavailable). Was told to reset my cache and cookies. Once i did this i went back to open my project and now i cant get in at all. Says "this project was last saved on a desktop and needs to be opened on a desktop." I cant even start a new project because my screen freezes. Im ready to give up and use mixbook allthough i like shutterfly better.

Nikki Girard · 5 January 2016 - 00:14
· · Safari 9.0.2 on Mac

I have been trying for 2 days to check out and it just spins and spins!!!

Katie Barker · 29 December 2015 - 07:37
· · Firefox 43.0 on Mac

Can't complete the order (pushed the payment button)get this message:
"We're sorry; the page you're trying to reach is temporarily unavailable."
Tried multiple times since it says:
"You can use your browser's 'back' button to return to the previous page, then try re-selecting the link to this page.
Or else, go to the Shutterfly home page."

Summer Farris · 29 December 2015 - 04:46
· · Internet Explorer 11.0 on Windows

shutterfly wont let me open my books from the laptop i saved them from. says i need toopen them on a desk top. i didnt make them on a desk top.... somebody help!

David Blade · 29 December 2015 - 03:47
· · Internet Explorer 11.0 on Windows

I am trying to open a photo book that I have been working on for awhile but it will not open. A message pops up that states "Can not open, project was last saved on a desktop and has to be open on a desktop" I am trying to open it from the same computer that I always open it and work on it with.

Joan Woods · 23 December 2015 - 20:01
· · Safari 9.0.2 on Mac

I can't upload a project since last night around 8:00 central time. Tried for several hours. Have tried again today and having the same issue. And now it is 50% off entire website but you can't order because you can't open a project to order it. I am so tired of shutterfly not being able to handle high traffic. I'm sure that is the problem and they should extend their 50% off time since it is impossible to order anything right now. They really need to get their act together and upgrade to handle their volume.

Alycea Baylis Ungaro · 21 December 2015 - 01:57
· · Chrome 47.0 on Mac

Unable to complete my purchase. This has been going on for several hours. Everything works fine until I hit order and then I get a message that says I need to go back and try again...

Tracy Karen Sattler · 16 December 2015 - 23:17
· · Chrome 47.0 on Windows

Ahhhh! So frustrating! I'm trying to rearrange photos on a page. I move one picture to a new spot; Shutterfly moves it to a different spot and removes a random one. It completely deletes the picture I'm trying to move. I tried Chrome and Internet Explorer.

Alicia Hall Wagner · 16 December 2015 - 14:01
· · Firefox 42.0 on Windows

I have deleted my cookies and cache,,,, Ive tried Google Chrome, Internet explorer and Mozilla. I am unable (since Saturday Dec 12th) to add my 2015 Christmas Card to the cart.... I get the Apache Tom error each time...... Customer service has been horrible.. I called in 5 times last night and waited and waited and waite, noone answered to help..... I have been a Shutterfly customer since 2002 and I am lost for words right now. This is the 2nd year in a row I have had this issue. Does anyone have any resoution to this issue?? Please help....

Alicia Hall Wagner · 16 December 2015 - 12:48
· · Firefox 42.0 on Windows

I can not send my christmas cards to the cart, keep getting apache Tomcat/7.0.29 error. 12/16/15.... very frustrating

Hilary Mills Lindsey · 16 December 2015 - 06:39
· · Chrome 47.0 on Windows

BILLING PROCESS STILL PROCESSING FOR THE PAST 37 MINUTES!!!!! No customer service to contact after hours so I hope I can still order my photo book in time for Christmas. This will be the last time I order from this company.

Martie Daniels-Hacker · 15 December 2015 - 01:57
· · Chrome 46.0 on Windows

I am trying to order, and it has been processing for 25 minutes. I am afraid to refresh cause I am scared of losing everything.

Dana Lynn · 15 December 2015 - 01:07
· · Chrome 47.0 on Windows

Anyone else not able to save? I lost two hours worth of work ...hindsight is 20/20 and I was stupid for not saving. Tonight I've been saving after every calendar month. It's not saving because of some java script error. I really don't want to refresh the page and lose what I've done for the last 30 minutes.

Robin Roberts Hawman · 14 December 2015 - 02:56
· · Chrome 47.0 on Windows

I've been trying to place my order for over 2 hours now. The sales and discount codes are set to expire at midnight tonight! This is really frustrating!

Sonja Donnelly · 14 December 2015 - 01:30
· · Safari 9.0.2 on Mac

I have been working for three days on several mugs for christmas gifts and now it all seems to be gone. I am ticked off big time.

Kathy L. Corbin · 11 December 2015 - 18:48
· · Safari 6.0 on iPhone

Been trying to order a calendar all day! Says my photo albums are empty!!!!

Lauren Landry Cheetham · 11 December 2015 - 00:55
· · Safari 9.0.1 on Mac

I can't either... making me nuts! My order arrived and it was incorrect. Hold time is 44 minutes on the phone and can't get online to see if I can chat with somone online. Can't seem to reach them at all. But I can't sign on at all... just spins and says please wait.

Laura Evans · 9 December 2015 - 23:07
· · Chrome 28.0 on Android

Some of my folders are not showing on my android shutterfly app and it will not upload photos selected on my phone.

Monica Edenholm · 9 December 2015 - 21:53
· · Safari 9.0 on iPhone

Have been on hold for 53 minutes with customer service with incredibly annoying French Christmas music.
My order still not completed but my credit card has been charged....3 times.

Cynthia Miller · 9 December 2015 - 15:39
· · Chrome 47.0 on Windows

I have been trying to place my Shutterfly order for hours now...just churns and churns...not even an error message...just the circle going round and round....it's driving me insane! Minted, here I come!

Curt Sprenger · 7 December 2015 - 18:18
· · Chrome 47.0 on Windows

Error Uploading File message when attempting to upload .pdf file. Anyone experiencing the same?

Katie Berry · 7 December 2015 - 13:39
· · Chrome 47.0 on Windows

Trying to pay for things in my cart, but after putting in all my payment info, nothing happens....circle spins and spins! Need to order now to get the coupon deal and to get the stuff in time for Christmas! Advice?!?!

Gigi Sanchez · 7 December 2015 - 13:07
· · Safari 9.0 on Mac

trying to order something but after putting in all the payment info it just circles and the order never goes through

Brian Patrick Hussey · 7 December 2015 - 04:00
· · Silk 46.3.1 on Kindle Fire

I can not get into the cart: I get this message: This error has been logged with the following reference number: 236566138 the page you are trying to reach is temporarily unavailable

Jennifer Marston William · 6 December 2015 - 18:36
· · Chrome 46.0 on Windows

was able to order when using Internet Explorer as my browser but not with Google Chrome. Have not had similar problems with buying from other websites.

Kristen Joyner · 6 December 2015 - 15:42
· · Internet Explorer 9.0 on Windows

My Card editor wont work! It just looks like its loading but is not working!

Jennifer Marston William · 6 December 2015 - 03:55
· · Chrome 46.0 on Windows

trying to order something but after putting in all the payment info it just circles and the order never goes through

Bobbie Garner Garrisi · 5 December 2015 - 23:20
· · Firefox 42.0 on Windows

Trying to order a few things, but my payment won't process...it just keeps circling.

Jo Billings Dewey · 5 December 2015 - 22:21
· · Chrome 47.0 on Windows

I have used Shutterfly for over 10 years and this year is the worst. Not only is the site sluggish and I can't save my product, but they have removed the layouts for the calendars I used most often. Used to be a great site and the quality was great. Won't be using them any longer.

Amy Smith Newsom · 2 December 2015 - 18:51
· · Safari 8.0.6 on Mac

Can't check out - I've been trying to finalize my purchase for hours. It just keeps "loading"

Marcia Sumrall Stringer · 2 December 2015 - 10:22
· · Safari 6.1.6 on Mac

My 6 photos have been importing for 7 hours with no success - really Shutterfly???? See ya!

Brooke Flick Huling · 2 December 2015 - 06:03
· · Chrome 46.0 on Windows

Trying to check out and keep getting a Shutterfly error that the page cannot load and to go back and try again. Customer support was of no use. What in the world! I have ordered for years and never had this kind of trouble!

Chessie Cat · 2 December 2015 - 03:02
· · Chrome 46.0 on Windows

Soooo frustrating!!! Haven't been able to use make a calendar at all, no matter when I've tried. Givng up! Maybe snapfish or CVS or something! UGH!!!

Frances Houseman · 2 December 2015 - 01:20
· · Chrome 46.0 on Windows

Is shutterfly having trouble saving- I've lost two revisions in the last hr!

Carol Turton Wolf · 1 December 2015 - 20:40
· · Chrome 42.0 on Windows

What is happening now Shutterfly...it's Tuesday afternoon? Something went wrong...try again later. Time is running out folks!

Nanci Carter Pasquarelli · 1 December 2015 - 04:33
· · Safari 8.0 on iPhone

Soooo frustrated! Trying to use cyber monday deal and have been working on cards and calendars from 11:30am - 7:30pm just trying to upload pictures. Can't personalize cards, can't select a style for calendar - website is not working at all!

Jennifer Crist LaFollette · 30 November 2015 - 13:40
· · Chrome 46.0 on Mac

I had a bad experience last night like everyone else, so I just live chatted with customer service. The first rep said there was nothing they could do but I had that agent escalate me to her supervisor who edited my saved offers to give me the 40% off that BLACKFRIDAY would have given me last night. Be sure to push if you are trying to get help and aren't getting what you need!

Linda Street Benham · 30 November 2015 - 04:53
· · Chrome 46.0 on Windows

I had Christmas cards and a photo book to order, but the site now just says "be right back". I was really hoping to use the 40% off cards and the 50% off photo books BlackFriday code. I called and requested (through automated response) that the promo be extended and it said I would get an email reply in 12 hours. The recording also said they could not honor site-wide or percentage-off promotions...that doesn't sound good for the BlackFriday promotion...

Myrna Carr · 30 November 2015 - 04:32
· · Chrome 46.0 on Mac

does anyone know how when I am making a photo book I can edit the pictures, to zoom in or crop different areas? Am I just not able to do it becaue the sight isn't working properly or am I not able to? TIA!

Myrna Carr · 30 November 2015 - 04:30
· · Chrome 46.0 on Mac

It won't let me save my project and i keep having to re-do it. I have been working on this forever. I don't want to loose it and I need to save to upload more pictures and order.

Denae Lassen · 30 November 2015 - 04:15
· · Chrome 46.0 on Windows

I hope they do another deal because I have spent about 48 hours on a few projects, I finally got them all uploaded... and then it crashed. My soul...

Jodi Giannattasio Foran · 30 November 2015 - 03:58
· · Chrome 46.0 on Windows

Agreed. I was also trying to place a photo book order and the 50% off was significant. If they don't extend it you can bet I'll be on the phone to them tomorrow.

Amy Slutak · 30 November 2015 - 03:57
· · Chrome 46.0 on Mac

Any time I try to save, I get a message that says, "Please try again. We are sorry for the trouble. It looks like something went wrong. Please try again." Items in my cart are missing an I am not able to access my saved projects. I know it's frustrating, but I am sure Shutterfly will honor the discounts, they are an upstanding company and I've always had good experiences with them. Good luck everybody. Happy Holidays and God Bless!

Jessica 'Mcfatridge' Hollingsworth · 30 November 2015 - 03:54
· · Firefox 42.0 on Windows

They are extending the 10 free cards offer until tomorrow, but no mention on the 40% offer BLACKFRIDAY code. Let's be optimistic and hope they up it with an awesome Cyber Monday deal. It's about Monday for me anyway.....

Jessica 'Mcfatridge' Hollingsworth · 30 November 2015 - 03:50
· · Firefox 42.0 on Windows

Looks like we are all experiencing the same thing. I put finishing touches on my Christmas Cards tonight and when I went to order had similiar error messages as others that would not let me place the item in my cart. I hope they extend the sale. This will be my fifth year using Shutterfly for my Christmas cards, calendars for all my family, birth announcements, invitations, everything! I want to keep my business with them, they are typically very accomodating so I have my fingers crossed!

Laurie Machado · 30 November 2015 - 03:49
· · Chrome 46.0 on Windows

I just checked their customer service page and they are acknowledging the site problems and are extending the Black Friday sale through 11/30. Check the Support Home page on Shutterfly and you will see where they have extended the sale. I took a screenshot of it just in case they don't honor it tomorrow. Am getting the same java script error you all are getting.

Gretchen Lynch · 30 November 2015 - 03:49
· · Chrome 46.0 on Windows

I called and the message says they are having "technical difficulties." Also, there is a 90 minute wait to talk to a real person.

Gretchen Lynch · 30 November 2015 - 03:48
· · Chrome 46.0 on Windows

I was waiting for people to finish giving me addresses so I could have the cards addressed for me.... can't do anything. Keeps crashing.

Megan Applegate · 30 November 2015 - 03:45
· · Safari 8.0.6 on Mac

Having the same issue... getting an error message when trying to access my cart to order Christmas cards! Please extend your sale, Shutterfly!

Karenda MacDonald · 30 November 2015 - 03:43
· · Safari 7.0 on iPad

Having the same java script error - hope shutterfly will honor all the discounts so we can order the projects we were working on

Jessica Black Brown · 30 November 2015 - 03:41
· · Safari 9.0 on iPhone

Finished my Christmas card after a couple hours working on it and I cannot get my order into the cart. It keeps giving me an error message! Error ID 233081555. Please allow us to use the Black Friday, free shipping and 10 free cards tmrw or whenever this gets fixed!

Rachel Melcher · 30 November 2015 - 03:37
· · Chrome 46.0 on Windows

Have been working on a photo book for a month. Suddenly tonight, there are issues with the website and I can not finish before the sale ends. Also, it appears that the entire project has disappeared. NOT HAPPY! Fix it, Shutterfly!

Michelle Burchfield · 30 November 2015 - 03:36
· · Chrome 46.0 on Windows

Keep getting the following error after spending tons of time on a gift...I/O error: connect timed out; nested exception is java.net.SocketTimeoutException: connect timed out

Brooke Palmer · 30 November 2015 - 03:35
· · Safari 9.0 on iPad

Spent more than 2 hours tonight working on our Christmas cards and a hardcover book. Now my card won't let me order and my book won't load all the pics so I can proof it. Super frustrated and will start over on another site if they don't extend the deals!

Carolyn Smeltzer · 30 November 2015 - 03:33
· · Safari 9.0.1 on Mac

can not preview or order , I hope they honor the promotions tomorrow for ten free cards and 50 % off hard copies..it is frustrating .on phone now but it will take 1 hour to answer and I am tired and may just give up

Judith Ridenour Ramirez · 30 November 2015 - 03:33
· · Firefox 42.0 on Windows

I keep getting the same error message as deanna custer regarding shutterfly

Mary E. Fetzko · 30 November 2015 - 03:32
· · Safari 9.0.1 on Mac

I see that a number of people are getting similar problems, i/o error when I tried to place my Christmas Card order...

Deanna Custer · 30 November 2015 - 03:32
· · Safari 600.1.4 on iPad

Keep getting the following error after spending an hour on something for my Dad...I/O error: connect timed out; nested exception is java.net.SocketTimeoutException: connect timed out

Error Id : 233079552

Cheryl Sherman · 30 November 2015 - 03:30
· · Chrome 45.0 on Windows

Spent a lot of time tonight making cards for the holidays--now site won't let me place an order--very frustrating. I have noticed a lot of problems on this site this year.

Tina Facos-Casolo · 30 November 2015 - 03:29
· · Safari 9.0.1 on Mac

I cannot add my finished card to my cart...I keep getting an error message...I am also having trouble editing the text boxes on the calendar I created and also wanted to order this evening. I am taking screen shots of time stamps and error codes so that they can honor the black friday and free shipping discounts....

Fallon Blask · 30 November 2015 - 03:29
· · Safari 9.0.1 on Mac

making a calendar for my family and now im unable to order. it seems to be stuck when trying to load and refress the page

Jane Fickes Stormes · 30 November 2015 - 03:27
· · Chrome 46.0 on Windows

trying to make cards...cant get past personalize stage..keep getting a socket timeout meesage...boo

Ashleigh Busby Benson · 30 November 2015 - 03:27
· · Firefox 41.0 on Windows

Can't order the Christmas card I created. Was hoping to use the Black Friday and Free Shipping codes. If they do not allow us to go back and use these codes after the site is up, I am not going to order from Shutterfly this year!

Julia Garver · 30 November 2015 - 03:24
· · Chrome 46.0 on Mac

I just spent hours on a calendar and tried to save it. It's beenasking me to "please wait" for at least 10 minutes. Having trouble with the connect between shutterfly albums and the calendar project too. Next year I'm using Snapfish!!

Andrew Sage · 30 November 2015 - 03:24
· · Firefox 42.0 on Mac

Created a holiday card but cannot order it - get a Java error or some such thing. I'll try tomorrow and then use another service, I guess. Any recommendations?

Michael Cyra · 30 November 2015 - 03:17
· · Firefox 42.0 on Windows

Just put the finising touches on a photo book after an hour of working and now I can't save the design or order the book. Sure hope they extend the sale for another day after fixing the issues. #shutterfly down.

Lori Lymore-Cross · 30 November 2015 - 03:14
· · Chrome 46.0 on Windows

Have been working on my photo book all day. Adding the finishing touches this evening in order to submit before midnight for the 50% off sale. I'm hoping the sale is extended at minimum for an additional 24 hours due to the technical issues. :(
#shutterfly

Erin Cooney Schmuhl · 30 November 2015 - 03:13
· · Chrome 46.0 on Mac

Created my order and the website will not allow me to save the project or order it. Have been on here for an hour and have lost everything. Not very happy.

Marcy Langgin · 30 November 2015 - 03:12
· · Chrome 46.0 on Windows

It's not letting me preview my photobook that's I've spent three days working on! I had it almost ready to complete the order and just wanted to do a full preview before ordering when the discount ends. I hope the offer is extended!

Margaret Lubeck · 30 November 2015 - 03:10
· · Firefox 15.0 on Mac

Have been trying to order photo cards for the last hour and find it frustrating to get errors. I hope they will honor everything tomorrow since I can't even reach out to shutterfly! 

Matt Sylvain · 30 November 2015 - 03:07
· · Chrome 46.0 on Windows

I cant order my christmas cards bc it wont let me put it in my cart. I hope they honot the price tomorrow.

Brenda Revere Doiron · 30 November 2015 - 03:01
· · Chrome 46.0 on Windows

Trying to finish up my calendar before the sale ends tonight but unable to add photos to dates because the website is unresponsive at times.

Megan Salmons · 30 November 2015 - 02:59
· · Chrome 34.0 on Android

I was trying to make a photo book. I can finally bring up a book... But when I try to upload my pictures an exclamation point shows up. Very frustrated!! I'm hoping they honor the codes tomorrow......

Terri Hammond · 30 November 2015 - 02:50
· · Safari 9.0.1 on Mac

Trying to order my holiday cards and getting an error. Customer service chat is not an option due to high volume, and the phone line is busy. I sent them and email- I hope they honor the 40% through tomorrow because of this.

Kenzi Dey · 30 November 2015 - 02:37
· · Chrome 46.0 on Chrome OS

having problems finishing my calendar and the 40% discount ends tonight. doesn't let me edit my last 3 months. everythings frozen and not loading,

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