website not working? Is it down right now? Server Status Check screenshot
ShutterflyWebsite Name:
www.shutterfly.comURL Checked:
Response Time:
Last Down:
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Shutterfly Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:46141.31 ms. 
16:54140.11 ms.
19:00141.25 ms. 
21:01145.55 ms.
23:08243.76 ms. 
01:09137.33 ms.
03:26144.03 ms. 
05:47138.69 ms.
07:5068.84 ms. 
09:5467.18 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:14

We have tried pinging Shutterfly website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Shutterfly - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Behnaz Shahriari · 2 days 21 hours ago
· · Chrome 42.0 on Mac

I have flash plugins, but for uploading the photos, it opens and says:

Maximize your experience at Shutterfly by downloading the Flash plug-in. Download now for free.

Caitlin Neiman · 3 days 13 hours ago
· · Chrome 45.0 on Windows

Shutterfly is up, but I can't log into my account.

Melissa McMullen-Lay · 3 days 18 hours ago
· · Chrome 45.0 on Windows

Can't work on my current book or create a new book. Have been trying for the last couple of weeks

Serina Newman · 3 October 2015 - 06:51
· · Chrome 45.0 on Windows

Status 500 error... can't even see the website right now. Yesterday it had a screen saying it was under maintenance... today it's totally down.

▼ LAST 30 DAYS ...
Michiko Dawson Lee · 1 October 2015 - 17:42
· · Firefox 40.0 on Windows

Won't allow me to login

Nancy Forsha · 1 October 2015 - 17:22
· · Chrome 45.0 on Mac

can't get anything into my cart to order it, just keeps giving the request timed out error

Katherine J. Newton · 30 September 2015 - 13:23
· · Chrome 45.0 on Windows

can't open site

Kathleen Kiley Conley · 29 September 2015 - 15:49
· · Safari 8.0.7 on Mac

cannot open my shutterfly account either

Jen Evans · 28 September 2015 - 01:18
· · Safari 6.0.5 on Mac

Error 223647873 - won't let me log in

Dale Reed · 27 September 2015 - 19:20
· · Safari 9.0 on iPad

Won't let me create a share site.

Tamara Blackburn-McPherson · 26 September 2015 - 17:05
· · Chrome 45.0 on Windows

Shutterfly is giving me an apache error 404

Lynda Ford Fleiner · 15 September 2015 - 23:14
· · Chrome 45.0 on Windows

Sept 15 - I keep getting "Aw, Snap. The page won't opon" messages. I rebooted and still get the same thing.

Steph Jane Kollbaum · 15 September 2015 - 16:09
· · Chrome 45.0 on Windows

Book creator won't work.

Molly Nozel Johnson · 12 September 2015 - 19:13
· · Safari 6.2.6 on Mac

Site won't load. Been this way for over 3 hours

Tom Alspaugh · 12 September 2015 - 19:09
· · Chrome 45.0 on Windows

Having problems as well, won't even load right now. Customer service has been no help, they even asked my wife for her password. Tempted to drive down to their new building in Tempe and ask for help there as they have had us on hold for over 10 minutes

Katie Trent · 12 September 2015 - 18:21
· · Chrome 45.0 on Android

Having trouble. Was in it an hour or so ago, then it seemed to go down.

Tallulah B. Fulford · 30 August 2015 - 20:50
· · Safari 8.0 on iPhone

Emailed & called Shutterfly to report an issue with not being able to up load new photos with updated App on IPhone. They asked for verification on my account several days ago. Now 5 days in and still waiting for a response. Thinking of loading pics elsewhere to have them printed.

Susan Willis Silva · 28 August 2015 - 14:08
· · Chrome 44.0 on Windows

Continued problem at sign it. Saying We're sorry; the page you're trying to reach is temporarily unavailable.

Keith J Bookbinder · 27 August 2015 - 12:27
· · Internet Explorer 11.0 on Windows

response time 148ms very slow. I was trying to upload 200 pictures at 2megs per picture. I had to break it into groups of 10. Groups of 20 timed out and would not load.

Miranda McClain · 24 August 2015 - 20:11
· · Safari 8.0.7 on Mac

Can't even go to the page because it says there is an error because of too many redirects

Sharon Bandy · 23 August 2015 - 19:02
· · Safari 8.0.3 on Mac

My computer gets stuck in the checkout process. The wheel keeps spinning, but no one's home?

Teresa Garrett Petty · 16 August 2015 - 15:07
· · Safari 7.1.8 on Mac

Have tried to place an order for two days but it just hangs until it times out. Shutterfly not working

Danielle Chiaravalloti · 9 June 2015 - 11:07
· · Safari 7.0.6 on Mac

Frustration! Project will load with all or mostly blank pages or blank layouts. Also very slow upload of photos. Experiencing these problems for 48 hours since Sunday 6/7/15. Have put in many hours on this project, and have reached out to customer service but heard nothing.

Lisa Imel · 24 July 2014 - 19:46
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Can't ever get onto shutterfly and my groupon expires at the end of this just a few days!

Margaret Dierdorff · 15 July 2014 - 18:14
United States · Comcast Cable · Firefox 30.0 on Windows

I can log in, but that's it!! When I go the the "My Projects" page I can see some of the names of my projects and the radio buttons, but I can't see any images and I can't select any projects---can't click on the radio button to open any project. Does anyone have any solutions???

Tina Sheldon · 13 July 2014 - 12:16
United States · Comcast Cable · Chrome 34.0 on Mac

Unable to logon: getting this message:Please try again
We're sorry; the page you're trying to reach is temporarily unavailable.

You can use your browser's 'back' button to return to the previous page, then try re-selecting the link to this page.

Or else, go to the Shutterfly home page.

Melissa Kleiner Emery · 10 July 2014 - 19:15
United States · CenturyLink · Internet Explorer 11.0 on Windows

what's up with Shutterfly. I haven't been able to log on since this morning. It was loading just fine this morning and now I can't get it to load. I was in the middle of making a album and I need to finish. I tried all the fixes that are suggested and none of them work.

Michael Robinson · 8 July 2014 - 20:25
United States · Clear Wireless · Firefox 30.0 on Windows

I am unable to get on my internet service. It tells me there is a server problem. All my other sights are accessible... anyone have any ideas?

Michelle Hixson · 5 July 2014 - 07:02
United States · Charter Communications · Chrome 35.0 on Mac

Wheel of death keeps going with Shutterfly when trying to access actual albums - have logged off and back on several times - their other tabs (tiny prints etc) are working fine -

Mirko Miller · 27 June 2014 - 13:17
Switzerland · Bluewin · Firefox 30.0 on Mac

System very slow and unstable -- keep getting JavaScript errors. Nothing wrong with my computer, software, or other share sites. Very frustrating. I lost a lot of work because I couldn't save changes.

Kristine Peterson Rudolph · 20 June 2014 - 15:08
United States · Comcast Cable · Safari 6.1.4 on Mac

When I try to upload photos, the window for my pics won't pop up unless I leave the Shutterfly page. Insanity. Also, the plugin says my proxy servers can't be detected so it won't work. There is zero help for this issue on the web that I can find.

Licia Eacott · 15 June 2014 - 19:49
United States · Time Warner Cable · Safari 7.0.4 on Mac

Got errors when trying to save a project I was working on. Now opens to a completely blank page.

Edit: After about 10 minutes it came back up

Fran Landolf · 4 June 2014 - 06:53
United States · Clear Wireless · Chrome 35.0 on Windows

AND again today!! What's going on with this website. Message: "Oops! Google Chrome could not find Try reloading: www.­shutterfly.­com" Two days in a row... Does anybody know what the problems are? Are they acknowledged by Shutterfly? Do they know what kind of experience their customers are having? I just spent $180 with them...I just don't use their free services. What gives??

Fran Landolf · 3 June 2014 - 16:43
United States · Clear Wireless · Chrome 35.0 on Windows is down and unreachable. Browser message: Server not found

Carole Everson · 26 May 2014 - 19:31
United States · Charter Communications · Internet Explorer 11.0 on Windows

Having a lot of trouble trying to add new pictures to my book.Photos showing up blank. Then disappear from my downloaded photo section.

Gina Bautista · 26 May 2014 - 18:58
United States · Charter Communications · Chrome 35.0 on Windows

My albums are not fully loading. My thumbnail views are not loading. I cannot arrange or caption my photos.

Mariie Saantinii · 23 May 2014 - 08:11
Puerto Rico · Caribbean Internet Service · Chrome 34.0 on Windows

according to IE troubleshooter, "shutterfly isn't responding to connection attempts"

Annette Clark · 14 May 2014 - 20:20
United States · Comcast Cable · Chrome 34.0 on Windows

I cannot stay logged in to my share sites. Every time I click a link to a page within the site, it forces me to log in again. I cannot assign tasks to anyone in the snack signup schedule (that we use for tasks and events).

Krystal Reid · 14 May 2014 - 10:42
United States · Atlantic Broadband · Firefox 27.0 on Windows

Getting the "Server not available" any time I try to go to Shutterfly. All other pages are loading for me though.

Alexander Grossman · 12 May 2014 - 09:31
United States · Time Warner Cable · Safari 6.1.3 on Mac

All I'm getting is a "service is unavailable" message when I go to the URL.

Lori McDaniel Mansur · 9 May 2014 - 23:42
United States · Comcast Cable

Trying to make a photo dvd and it says to install adobe flash. I have done this 10 times and can't get it to work. HELP!

Kimberly Fischer · 29 April 2014 - 07:44
United States · Comcast Cable

Cannot log into shutterfly, into my account. Trying to get my free 8x8 book by the end of the month! this is my error reference code, 79931944! Cannot figure it out! HELP!!!

Tara Mannion Batson · 26 April 2014 - 19:40
United States · Time Warner Cable

Haven't been able to access my pictures or upload new one since Easter Sunday. Just keeps "loading"

Cindy King Yarbrough · 2 April 2014 - 11:35
United States · AT&T U-verse

It's been a whole day since I submitted a customer service request notifying Shutterfly that I am experiencing issues trying to access my cart in Shutterfly -- for TWO days now with NO luck placing my order! There is a 50% off special on 11x14 albums and also FREE shipping that expires on April 2!!! Anyone else having any problems like this?... YES, they will need to extend their promo!!!

Debi Green · 31 March 2014 - 18:35
United States · Verizon Wireless

Trying to access cart. Just keep getting an orange circle going round and round and round. Tried chat... was number 20 in queue. Yea, right!

Sofia M Clark · 25 March 2014 - 16:19
Nicaragua · Telgua

I cannot open my account... I have made two separate albums... almost 100 pages each and am about to purchase... It took me two weeks of hard work and I cannot access my photo books HELP

Page Boyette Curtin · 25 March 2014 - 01:17
United States · Comcast Cable

I receive a notice that there is a javascipt error when I try to access my shutterfly site.

Maggie Stephens Gambrel · 23 March 2014 - 17:55
United States · Cox Communications

the screen just shows as thinking when I click to go to the cart... it won't actually take me there

Patricia Gitt Auckerman · 20 March 2014 - 16:54
United States · CenturyLink

We're sorry, we were unable to add one or more of the pictures selected to the upload list : get this message when I log on to shutterfly on Google. Internet explore no problem. Does anyone know why I can't upload on Google

Cheryl Leanne · 19 March 2014 - 20:06
Canada · TekSavvy Solutions

I'd like to make an album, but every time I click on the album I want, a blank page appears. Is anyone else experiencing this too?

Diane Budaker · 18 March 2014 - 12:32
Canada · Bell Aliant

Whats wrong with Shutterfly. I am trying to order 2 books and it wont access the last page of my order

John Generl Gettys · 17 March 2014 - 17:36
United States · Fuse Internet Access

I have 4 PC's. 2 with Windows XP, 2 with Windows 8.1. Right now, I can access Shutterfly on one of the XP machines, but not the other 3. It's very annoying.

Rebecca Loyd Anderson · 17 March 2014 - 08:33
United States · Time Warner Cable

I have been trying to start a photo book and nothing happens, I've logged in through Internet explorer and desktop. This is very frustrating.

Behki McFarland Fuller · 14 March 2014 - 11:40
United States · Comcast Cable

my iPhone app wont recognize a wifi signal and wont let me transfer pics off my phone. I uninstalled the app and re installed to see if it would help and now it wont load back. keeps saying error :/

Jill Davita · 9 March 2014 - 09:36
United States · Time Warner Cable

Every time I click on the book that I want, a blank page appears. I have tried this several times. Any thoughts?

Stacey Leonard · 27 February 2014 - 15:08
United States · AT&T Services

I cannot personalize a gift. It starts wigging out and flickering when I choose the mug I want then click Personalize. Help!

Eichert Electric, Inc. · 20 February 2014 - 13:50
United States · Road Runner

Site is down. Message reads: "Please excuse us while we're making some changes. We'll be back up shortly, try again soon."

Katie Hall Smith · 20 February 2014 - 12:39
United States · Christus Health

I just got off with customer service. Technicians aware of and working on issue with album/picture pages. no estimate on time to fix problem.

Susan Saltzman · 16 February 2014 - 14:15
United States · Comcast Cable

I am so frustrated with Shutterfly. This past year I have had nothing but trouble trying to load and then edit my photo books. It takes so long when I eventually do get it to open. What is going on? It seems to be really bad whenever they offer a good discount. It seems the system gets overloaded. Will it ever be easy to use again??

Judith Dufton Palmer · 12 February 2014 - 15:02
United States · Comcast Cable

I am glad to hear it is not just me trying to get in to Shutterfly and cannot. I just want to order 3 prints and it has always been EZ, but not today, at all!

Vicki Bair Lindsay · 26 January 2014 - 09:27
United States · Verizon FiOS

I am having trouble logging in. It has been a while since I last accessed my account, but don't know why I can't get in today.

Lucie Morin Shores · 20 January 2014 - 12:53
United States · Comcast Cable

Appears I successfully uploaded my photos, but when I try to view them in My Pictures, all I get is the little "wait" wheel and no pictures. It looks like it's stuck or locked up.

Bobbie Jo Bomkamp · 8 January 2014 - 15:02
United States · Fuse Internet Access

I am unable to access the webpage... it says that Google cannot find the server!

Ken Cheung · 8 January 2014 - 12:51
Canada · Rogers Cable

suddenly could not reach site around 3:45pm EST. Was working on it ok the whole day until then.

Lisa Marie · 20 December 2013 - 10:42
United States · Comcast Cable

my photo book won't load so I can edit it . An error message appears and says to send it to customer service.

Sallie Golden Ransom · 18 December 2013 - 10:41
United States · Comcast Cable

I was updating a photo book in edit mode and now I just have a totally white screen. I don't want to close it and lose everything! What's the fix? thx

Erica Zematis · 15 December 2013 - 22:32

Shutterfly site not allowing downloads. Dec 15, 2013 8:30 pm HST. I believe the site is down for maintenance. Sucks for us Hawaii folks trying to order.

Mimi Morgan · 10 December 2013 - 17:40
United States · Fuse Internet Access

My computer keeps saying Firefox can't find the Shutterfly server. What's going on?

Amber Edwards · 10 December 2013 - 14:07
United States · Fuse Internet Access

My computer says it can't find the server! Everything else works fine! Why does this keep messing up!?

Lynda Motsenbocker Grasso · 8 December 2013 - 23:13
United States · Time Warner Cable

keeps kicking me off the website. My internet connection is letting me on other websites without a problem.

Don Hinz · 8 December 2013 - 21:16
United States · AT&T U-verse

I keep getting a page is not available message. People have viewed it, but i cant!

Tammy Borgman · 8 December 2013 - 16:27
United States · Fuse Internet Access

I keep getting blank pages after I drag a photo. I have to click on the next page and then go back for it to show up. When I try to add more stickers, they are not showing up. When i hit save, it times out and keeps spinning. I have to go to my task manager and hit end now, and when i log back in, everything i have done is lost.

It happened to me a couple weeks age. They gave me a credit on my debit card since I didn't get the discount at checkout. They are pretty good about that.

Jackie Jacobs · 8 December 2013 - 13:01
United States · Time Warner Cable

Been on it all day but now I can't access projects. Main page opens up but when I click on anything else, just a blank white page.

Edward R. Farmer · 6 December 2013 - 10:32
United States · Fuse Internet Access

this is twice in the last couple of days that they have been down. I cleared DNS cache and then did a ping. Get a message that host can't be found. Looks like a DNS issue

Kari Billingsley Brumbaugh · 1 December 2013 - 20:30
United States · CenturyLink

I can send my calendar to the cart, but then the cart link "is broken" and will not open, so I cannot make the purchase. I've been trying since Friday. I've already missed out on the free sale and now am going to miss the 40% off sale! I contacted Shutterfly and have not gotten a response yet.

Sara Shupe Hauser · 30 November 2013 - 19:38
United States · Time Warner Cable

It keeps saying my Adobe flash needs to be updated. I have downloaded, deleted (repeat cycle over and over) and still can't upload photos from iPhoto as I have been doing. Had to settle for same font/color/size on my calendar in order to use a code for free one that expired yesterday. Shutterfly is whack. I am taking Allison's advice and giving Mixbook a try!!adios Shutterfly!

Carolyn Dateo · 27 November 2013 - 12:07
Switzerland · Swisscom (Schweiz) AG

working on a photo book and it wouldn't save and then crashed. This has happened a lot in the past when working on projects - calendars, things that involve a tray of images

Susan Reilly Woehlcke · 27 November 2013 - 07:51
United States · NetCarrier

11/27 10:51 AM I can't get to open and this has been for about an hour now.

Tanya Johnston Groves · 26 November 2013 - 17:59
Canada · Bell Canada

Can't gain access to the website AT ALL! I can get on to any other website so I don't think it's a problem on my end

Jessica Gray Dufford · 24 November 2013 - 16:58
United States · Fuse Internet Access

Shutterfly keeps saying there was an error. Now I can't even get the website to come back up.

Stacey Lee Payne · 23 November 2013 - 18:18
United States · University Of Kentucky

I able to navigate the site but when I attempt to sign in, it freezes. Have been attempting to sign in all day. I need to get this stuff done. I'm about to just order from Walmart... UGH!

Norma Neylon Giancaterino · 7 November 2013 - 16:09
United States · Verizon Internet Services

when I go to log on the page goes blank and ever time I hit the back button, nothing, cant log on at all

Leslee Mills Detillo · 7 November 2013 - 07:30
United States · Verizon FiOS

Trying to access my project that is already in the cart but the server times out and no access to shpping cart.

Kelly Delp · 3 November 2013 - 18:02
United States · Clear Wireless

Nice. Shutterfly is down YET AGAIN, and it's the final day of the promotion. Seriously?

Jake Lohr · 29 October 2013 - 12:55
United States · Fuse Internet Access

I'm working on a project... said shockwave crashed... what does this mean

Sarah Nichols · 28 October 2013 - 15:02
United States · Peak Broadband

Oops! Google Chrome could not find
Try reloading: www.­shutterfly.­com

Kelly Delp · 23 October 2013 - 20:58
United States · Clear Wireless

Last night and tonight, I am trying to get to Shutterfly and it says the page cannot be loaded. I am able to use other things on the internet with no issues. I have also disconnected and reconnected to my wifi, no difference. Anyone else having issues like this? This website says it's up! I've also cleared my cache and that didn't help either.

Tatiana Dunfield · 17 October 2013 - 17:10
Canada · Shaw Communications

I have used shutterfly for a long time and I've never had such issues until now... the site just keeps dropping... so annoying when you are trying to upload or organize photos, and save your work!! This is horrible!

Michelle Rosenberg Miller Messmer · 4 October 2013 - 00:19
United States · Time Warner Cable

Shutterfly is down right now. Just spent over 2 hours working on my photo book. Hope it's still there.

Jessika Kayla · 28 September 2013 - 19:18
Canada · Shaw Communications

Been trying for close to an hour now to access the site and it is DOWN.

Jessica Danielle Kemp · 25 September 2013 - 18:51
United States · Cable One

Shutterfly has been down for the last hour at least. Have had login problems intermittently during the day.

Kris Rogers · 23 September 2013 - 19:59
Canada · Shaw Communications

haven't been able to onto the site for the last hour. Very frustrating as I want to use the code fore 10 free Xmas cards that expires TONIGHT! Was working fine this afternoon.

Nicole Stadnyk Fleiner · 11 September 2013 - 09:08
United States · AT&T Wireless

I have been trying to create a Team Share Site and everytime I click on "Get Started' it just spins and pulls up a blank page... anyone else have this issue?

Glenice Howell Sveinson · 8 September 2013 - 10:14
Canada · Shaw Communications

I also am unable to access my granddaughter's graduation book. Very frustrating but love the finished product. Please fix!!!

Ranae Rahn · 6 September 2013 - 18:22
United States · Charter Communications

Having issues with saving photo book and also with re-loading book. Very frustrating!!

Madeline Isabella · 6 September 2013 - 14:59
Canada · Shaw Communications

My book is almost finished and now the i get "google chrome could not find".. great :(

Ellen Taylor · 4 September 2013 - 20:01
Canada · Shaw Communications

Shutterfly is so frustrating. The site is down again and this is the final day of a promotion that I want to use.

Sharon Bearpark · 3 September 2013 - 22:31
Canada · Shaw Communications

Getting "Your project failed to save... Try Again" message... very frustrating... Too much load on their server?

Chris Bateman · 31 August 2013 - 10:12
Canada · Shaw Communications

Shutterfly use to be so good. It's down all the time these past weeks. I couldn't even place an order without their assistance more than once because of their site issues. It should have taken two minutes and it took two days! I'm thinking about looking for an alternative... I'm gonna check out - thanks Salo

Jessica Berry · 29 August 2013 - 19:47
United States · CenturyLink

I've been having issues with the shutterfly site for weeks now - it won't let me upload photos from my facebook pictures to my photo strip and now today it won't even load my most recent photobook I've been working on.

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