website not working? Is it down right now? Server Status Check screenshot
ShareBuilderWebsite Name:
www.sharebuilder.comURL Checked:
Response Time:
Last Down:
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ShareBuilder Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:2170.32 ms. 
15:2875.43 ms.
14:1474.74 ms. 
16:4475.17 ms.
01:4174.94 ms. 
11:5275.51 ms.
22:1369.77 ms. 
19:0470.57 ms.
21:3075.06 ms. 
21:2274.82 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:46

We have tried pinging ShareBuilder website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access ShareBuilder - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Franklin Mint · 12 May 2014 - 11:52
United States · Verizon Business · Chrome 34.0 on Windows

I had the same problem in Chrome, and was able to fix it similarly to Stuart below. I went into Settings->Privacy->Content Settings->Cookies->All Cookies and Site Data, then type sharebuilder in the box. Delete everything with sharebuilder in the name by clicking the x on the far right as you hover over the row. After that I was able to log in successfully in Chrome.

Robert Cabrera · 12 May 2014 - 05:12
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

not able to log in, keeps sending me a sign in page...

Stuart Cracraft · 11 May 2014 - 10:34
United States · Cox Communications · Safari 7.0.3 on Macintosh

I used Firefox and it worked. I went back out to Safari and cleared the specific data under Safari/Preferences/Cookies and Website Data/Cookies and Local Storage and retried and it worked. There was an outage last night. Reattempts to connect failed after the initial failure. The above scenario can be tried, varying based on your own browser. Don't clear all cookies and all data as your browser's memory for everything you do is important. Instead, just clear it for sharebuilder and retry - keep a few browsers around to try out when things like this happen but remember how to clear specific sites cookies/data rather than en masse.

Midget Purple Spring Team - 2013 · 11 May 2014 - 06:16
United States · Comcast Cable

I have not able to sign in yesterday and today. The log in keeps sending me to another sign in page.

David May · 10 May 2014 - 17:14
United States · Verizon Internet Services

Not able to sign in. Takes me to another sign in page.

Glenn Yessick · 10 May 2014 - 12:57
United States · AT&T U-verse

Not able to sign in. Takes me to another sign in page. What is up? I wish they would at least let ppl know what is going on this is weird.

Andrea Van de Kleut · 10 May 2014 - 05:33
United States · Time Warner Cable

May 10/2014, not able to sign in YES i know my info. 08:37 AM, still not able to log in keeps trowing me to another sign in page, but never actually letting me in, Is this the "bank holiday" cyprus was presented with? will there be anything left once we are allowed back in?

Rock Zang · 30 April 2014 - 09:10
United States · Verizon FiOS

Down again

Edmond Blake Tippie · 27 March 2014 - 10:09
United States · AT&T U-verse

It was down yesterday, my buddy got a free trade email from Share builder, I was not offered one... WTF

Lovie C Stephenson · 27 March 2014 - 07:15
United States · Cox Communications

If you experience issues logging into website, Try deleting your history and clearing your cache. then try logging in.

Linda Newberry · 26 March 2014 - 07:32
United States · Comcast Cable

Looks like they are down again.

Robert Cabrera · 26 March 2014 - 07:31
United States · AT&T U-verse

sharebuilder down again... wtf

Brent Long · 25 March 2014 - 10:28
United States · Kings County Office of Education

Use this link if you still are having trouble:

John Park · 25 March 2014 - 10:13
United States · Optimum Online

@Ken Cook do you have the sharebuilder app? I have been able to gain access with the sharebuilder app on my iPhone, just checked and still have access. It took me about an hour of me just pressing log in over and over again, gave me a lost transmission message for an hour before they let me through.

I'm also using LTE not wifi if that makes a difference.

Andy Boonjindasup · 25 March 2014 - 09:28
United States · Cox Communications

It was down all morning and I cannot trade stocks today. I should have made money for my next month mortgage today.

Dan Epstein · 25 March 2014 - 09:19
United States · Colgate University

"Sharebuilder will be back soon." How long has this been down?

Karen Gaur · 25 March 2014 - 09:17
United States · Cavalier Telephone

Sharebuilder website down! Taking way too long to fix it! Get it it together Sharebuilder, people are losing money here because of this!

John Park · 25 March 2014 - 09:07
United States · Optimum Online

Use your phone it's still crashed on my desktop but I just placed 4 trades through my phone, took some time to gain access though.

Ken Cook · 25 March 2014 - 08:54
United States · Dignity Health

free trades will not make up for the money being lost.

Luwana Mayberry-Faulkenburg · 25 March 2014 - 08:47
United States · AT&T Wireless

It is still not up! I still cant log in. Their sit says

We’re experiencing some technical difficulties on ShareBuilder.

Our crew is working hard to fix the problem and get the site online as quickly as possible. 947am

Michael Clayson · 25 March 2014 - 08:47
United States · Comcast Cable

not working for me!

Luwana Mayberry-Faulkenburg · 25 March 2014 - 08:39
United States · AT&T Wireless

Yes this is a bunch of crap! I have noticed too that since Capital One is now involved with it has gone downhill. Have to look for a different place to invest, if this keeps up!

Lulu Scoobs · 25 March 2014 - 08:37
United States · AT&T U-verse

In the words of Charles Barkley, "turrible."

Simon Kaltgrad · 25 March 2014 - 08:35
United States · Time Warner Cable

Too much money at stake here. Must be up. Please fix ASAP!!!

Anya Neez · 25 March 2014 - 08:32
United States · Charter Communications


Masly Harsono · 25 March 2014 - 08:30
United States · Tufts University

Sharebuilder is going down hill since its has been acquired by capital one. start moving out all the investment to another broker.

Brian Letendre · 25 March 2014 - 08:24
United States · Time Warner Cable

This is getting ridiculous! Looks like its time to find another online brokerage site because Share-builder has these problems all too often. Especially every time I am wanting to buy on a dip in price...

Jo Ann Zimmerman · 25 March 2014 - 08:12
United States · Comcast Cable

homepage up but cannot sign in

Craig Olson · 25 March 2014 - 08:03
United States · Charter Communications

Wtf! Have 3 buy orders in, and trying to pick up 2 more tickers on dips! Fix the site! Free trades now?

Jaclyn Carter · 25 March 2014 - 08:00
United States · Comcast Business Communications

Sharebuilder should give everyone free trade today. This is crap.

Bart De Jonghe · 25 March 2014 - 07:53
United States · University of Pennsylvania

definitely down right now. can't stand this.

Jeannette Evert · 5 February 2014 - 22:21
United States · Charter Communications

I can't log on to the Sharebuilder part of our CapitalOne account. Wish they would at least include a genuine 24 hour phone number in their contact information so one can verify it is not just their information which is unavailable.

Ron Pagano · 16 January 2014 - 15:00
United States · Comcast Cable

can log in, but nothing, including share pricing is available.

Siegi Spyropoulos · 19 December 2013 - 20:23
United States · Cogent Communications

having problems too - can't get on

Janice Paddock · 19 December 2013 - 14:34
United States · Comcast Cable

Is it time to switch brokers? Hate the thought of that - for the work involved, if nothing else. But, this has been going on way too long.

Tracy Linda Fulford · 16 December 2013 - 08:55
United States · Comcast Cable

there is an endless loop saying my browser settings are incorrect as many have stated. Very upsetting when your money disappears like this! Bad enough when you loose it to the market! Sharebuilder has passed through too many hands lately. Does everyone trust them?

Christopher Taylor · 13 December 2013 - 11:41
United States · Verizon FiOS

Install Google Chrome and you will be on in a few minutes.

Tracy Folz · 11 December 2013 - 18:31
United States · Time Warner Cable

Trying to get on to transfer much needed money and can't get on the site!!

Christopher Taylor · 11 December 2013 - 14:45
United States · AT&T Internet Services

Just chatted with a Sharebuilder rep. She stated they are having issues with IE 11 and to use Chrome, Firefox or an earlier version of IE. No timeframe on the fix. Installing Chrome right now. Hope it works.

Nora Sheffield · 8 December 2013 - 19:28
United States · Verizon Internet Services

well I'm getting the same sign on problem with the cookies and java message. Nothing works. I'd really like to get on and check about buying a stock.

Jennie Olson Carothers · 7 December 2013 - 09:29
United States · Cox Communications

still can't access after doing all the changes they requested

Harold Workman · 4 December 2013 - 11:20
United States · AT&T U-verse

Still experiencing this annoying problem of not being able to access This is the only site out of many that I am unable to access. Your Cookie and Java Script message is creating the problem. When can we expect a fix and once again be able to get reliable access? IT personnel should be made aware of this problem immediately. Please advise.

Unsupported Browser Settings

To take advantage of all of our great features, you'll need to adjust your browser settings to support the following:

Accept cookies from us
Allow JavaScript

Tip: if your computer's date and time is not set correctly, you may be having trouble getting cookies set correctly.

If you're using Microsoft Internet Explorer (IE), you can easily enable cookies and JavaScript by designating as a "trusted site."

Harold Workman · 3 December 2013 - 18:54
United States · AT&T U-verse

I too am having problems accessing Tried to follow instructions given but even instruction page would not come up. Please send me an email to explain cookies or java script solution to problem. This does not appear to be a random problem.

Elaine Vanpoole · 2 December 2013 - 13:48
United States · Clear Wireless

I too am having problems accessing Tried to follow instructions given but even instruction page would not come up. Please send me an email to explain cookies or java script solution to problem. I need my money for Christmas!

Janet Halsey · 28 November 2013 - 09:35
United States · Mediacom Communications

hey I cant get on sharebuilder my self I get to were to sing in and then it come up with browser

Eudis Antonio Duran · 2 December 2012 - 10:18
United States · Time Warner Cable

Yeah, tried to log in as well, and it's still down. Bummer.

Troy Kuveikis · 2 December 2012 - 10:10
United States · Optimum Online

yeah sharebuilder is down right now!

Eudis Antonio Duran · 2 December 2012 - 09:35
United States · Time Warner Cable

I was about to make an investment, and boom! DNS error. I guess I'll go outside and spend sometime with friends.

Christine Lehman · 29 August 2012 - 14:02
United States · DSL Extreme

Trying to log into Sharebuilder and keep getting an error message. Grr! Guess it's time to get off the computer and spend some quality time with the guys on the Ponderosa.

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