website not working? Is it down right now? Server Status Check screenshot
SearsWebsite Name:
www.sears.comURL Checked:
Response Time:
Last Down:
Checking Sears
Please wait while we check the server...
Sears Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
13:220.86 ms. 
17:141.96 ms.
08:021.79 ms. 
11:251.96 ms.
18:471.15 ms. 
00:570.83 ms.
05:461.61 ms. 
13:300.81 ms.
19:262.4 ms. 
21:462.07 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:12

We have tried pinging Sears website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Sears - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Paul Houser · 11 August 2016 - 01:42
· · Chrome 52.0 on Windows

I will end up having to drive out of my way to a sears store so that I can pay on my bill ... what a p.i.t.a!

Sharon Richard-Reese · 9 August 2016 - 00:59
· · Safari 9.1.2 on Mac is not working. it just keeps showing citibank like it is parked.

Jessica Dant · 26 July 2016 - 20:01
· · Internet Explorer 11.0 on Windows

having an issue with the shopping cart. It keeps deleting the items I've added.

Jason Cee · 22 July 2016 - 01:09
· · Chrome 51.0 on Windows

Been down 2 days, can't pay a bill...

Patti Jensen · 19 July 2016 - 17:49
· · Chrome 51.0 on Windows

Unable to access the Sears Citibank Card account today.

Cynthia Bauer · 14 July 2016 - 07:45
· · Android Browser 4.0 on Android

I can't believe that this website has been complained about since 2014 and nothing is being done to repair it. Besides that why are there instructions on how to get the site to work on here? It's not our fault that Sears hired the cheapest web designer's they could find. This is the absolute worst shopping site experience I've ever had. The one and only time I was able to complete an order, was for a wind spinner, that never arrived. Ya just can't run a company from an island in the Bahamas unless you plan on inviting your customer base to join you for a free vacation.

Robert Metheney · 8 July 2016 - 23:25
· · Safari 8.0 on iPhone

The Sears website is down for me it is just reloads and reloads and never fully opens.

Lenora Andrews · 5 June 2016 - 03:34
· · Chrome 50.0 on Windows

I have been trying since yesterday 6/3/16 to sign into and the timer circled over and over again in the middle of the screen. I noticed that the url redirected to:

So I tried it and it worked. I didn't realized the the website had changed nor that they want customers to change their passwords every 90 days (because initially I couldn't sign in with the correct user name and password, so I had to select reset pasword). I really hope this helps.

Sarah Johnston · 24 May 2016 - 15:45
· · Firefox 46.0 on Windows

I can not log into my credit card account.

Thierry Hautem · 17 May 2016 - 11:40
· · Firefox 46.0 on Windows

Oh I can access it. I just can't find anything. I tried blu-ray, blu-ray player, variations with bluray. they have none whatsoever. I even tried tv. they have one. The site is screwed up.

Alma Squires · 9 April 2016 - 17:39
· · Chrome 49.0 on Windows

Cannot log in. ?????????????????

Brenda Thompson · 25 March 2016 - 16:45
· · Chrome 49.0 on Android

Trying to check out and it won't go to the payment.

Sammy Yau · 9 March 2016 - 02:52
· · Chrome 48.0 on Windows

Cannot login. Keeps saying "Rejected" when trying to login in one PC, 2nd PC says the email address is associated with SYW account and without asking for any security questions it asked me to set new password.
Setting new password doesn't work. No response.
I purchase a lot from sears and never had a problem like this over the years.

Ronald Alt · 4 March 2016 - 16:09
· · Chrome 48.0 on Windows

just used Mozilla Firefox, and was able to get in, after 2 days of trying without success on Chrome

Kate Chronister · 4 March 2016 - 14:57
· · Firefox 44.0 on Windows

I cannot log into my account or get items to add to my cart

Alex Hasapis · 13 February 2016 - 06:05
· · Chrome 48.0 on Windows

Fourth month in a row cannot access to pay bill.

Rae Helton Machado · 8 February 2016 - 18:06
· · Chrome 48.0 on Windows

won't let me check out at all. I cannot even view items I have added to my cart.

Jen Steinbock · 30 January 2016 - 20:02
· · Internet Explorer 11.0 on Windows

Lets me search, lets me add things to my cart, lets me view my account settings and previous orders...won't show my cart when I try to check out.

Lisa Cresnar DePalma · 30 January 2016 - 18:59
· · Safari 9.0 on iPad

Site won't allow cart to be viewed.

Karen Darling · 6 December 2015 - 15:16
· · Chrome 47.0 on Android

Been trying to look at site for a month! Site home page loads but when click on anything, nothing loads on my laptop, tablet and android phone...I don't usually cuss but, WTF! NO problems with other sites, so it's Sears. Guess I have to shop somewhere else. Lots of Money lost here Sears... What's up?

Ramona Baird · 1 December 2015 - 23:31
· · Chrome 46.0 on Windows

I cannot get on with Google or Firefox, but I can with Internet Explorer. Also, clean out your history first.

Tom Gennett · 30 November 2015 - 23:15
· · Firefox 42.0 on Windows

Its been over a week and i cannot get searscard website to open, no error message either, just keep getting a spinning arrow. whats going on i have always used the same browser firefox but it dont work on IE either. when they going to fix this, they should not have upgraded there website.

Stephanie Lynn Roy · 30 November 2015 - 20:04
· · Chrome 46.0 on Windows

Sears won't load and it's cyber Monday. this sucks

Rick Blim · 30 November 2015 - 15:42
· · Internet Explorer 11.0 on Windows

I have not been able to load for over a week. The home page comes up, but when I log in, it gets stuck and will not load.

June Chapko · 29 November 2015 - 20:17
· · Chrome 34.0 on Windows

when I put my password in it just has the waiting circle that goes round and round. I've been trying for days.

Sonny Marie Davis · 29 November 2015 - 19:16
· · Chrome 28.0 on Android

Can't access for 2 days now

Dot Henderson Strong · 21 November 2015 - 13:38
· · Chrome 46.0 on Windows

I have not been able to load for over a week. The home page comes up, but when I log in, it gets stuck and will not load.

Christopher Harrison · 13 November 2015 - 03:52
· · Firefox 40.0.2 on Windows

I have been trying to access the "pay my bill" section for two days. I've had various responses including the all time favorite "try again later".

Amanda Kline Seng · 11 November 2015 - 06:37
· · Chrome 46.0 on Windows

I've not been able to log into or to "pay the bill" section for 3 days now.

Peggy Durso · 8 November 2015 - 19:09
· · Internet Explorer 11.0 on Windows

Unable to get anything to come up on screen other than the home page.

Bonnie Lorenzo-Phillips · 28 October 2015 - 02:14
· · Safari 9.0 on iPhone

Unable to checkout. Every time I attempt to checkout it just returns me to my cart over and over.

Jack Svian · 15 October 2015 - 01:47
· · Firefox 41.0 on Windows

sears website appears to be down

Meghann Mahoney · 5 October 2015 - 23:39
· · Chrome 45.0 on Android

Website not letting me view or add items to my cart.

Karen Ruiz · 2 October 2015 - 14:10
· · Chrome 45.0 on Windows

I cannot checkout.

Josh Unix · 2 July 2014 - 07:58
United States · AT&T Services · Internet Explorer 8.0 on Windows says "REJECTED" - I hate rejection.

Janet Neal Adams · 22 June 2014 - 10:44
United States · · Internet Explorer 11.0 on Windows

I have been trying to shop on this web site for about a week now. What is up?

John Haselsberger · 16 May 2014 - 06:47
United States · Verizon Internet Services · Chrome 34.0 on Windows

What a POS web site. I check a certain item frequently as the price changes a lot (~$2000 to ~$2600) and I want the best price. Apparently my IP address was blacklisted for this as I am now rejected from my normal IP address, but access is fine from any of a number of other IP addresses. Seems that the SEARS business strategy is to avoid consumers that check up on prices. If blocked, try a different IP if possible.

Lea LeGassick · 9 May 2014 - 07:10
Canada · Shaw Communications

everything I try to order says its not available

Khun Sophie · 1 May 2014 - 10:11
Canada · Videotron Ltee

down for me, very suck

Carl Sabean · 30 April 2014 - 15:26
Canada · EastLink

once the item is displayed, i am not able to select color-size etc

Mike Gammell · 30 April 2014 - 10:23
United States · Comcast Business Communications

I added a couple things to my cart, but I can't check out. When I click proceed to check out, it takes me to a page to review my items and there's nothing to click on to go any further.

Kevin Manning · 27 April 2014 - 08:09
United States · Charter Communications

I click headings such as 'pick tire size', 'select vehicle type', and several others and nothing happens.

Kassy Mosier Wyman · 22 April 2014 - 07:16
United States · Oberlin College

Can't check out. I've been waiting for it to load my shopping cart page for quite a while, and then it timed out.

Cathy Benedict · 30 March 2014 - 03:44
United States · The North-Eastern Pennsylvania Telephone Company

unable to access the payment page for months now... citi group connection is faulty. Sears and Citigroup... get your act together please.

Mark Snyder · 27 March 2014 - 15:02
United States · Mediacom Communications

This piece of shit website hasnt worked for two days. sounds like this has been going on forever. what a joke. no wonder both kmarts went out of business in my city. Its run by retards

Gwenda Oates · 12 March 2014 - 15:40
United States · Frontier Communications

Everytime I try to get on sears website, it comes up rejected

Vicki Eaton · 10 March 2014 - 10:52
United States · netINS

site down server rejected

Alani Cahir · 7 March 2014 - 19:13
United States · PenTeleData

If you try to click on something on the Sears website it doesn't go there or it goes there and the screen refreshes (goes blank) on its own and goes back to the previous screen.

Jane Maynard · 4 March 2014 - 17:20
United States · Verizon Internet Services

Keep getting a "rejected" message

Brian Karl Ulrich · 4 March 2014 - 10:34
United States · LUMOS Networks

I saw on CNN, Obama has put a freeze on the sears web site, says they violated the nafta rules...

Steely-Miami Joseph · 3 March 2014 - 20:54
United States · Comcast Cable

I get a rejected message when trying to connect to

Casey Hoad Stratton · 3 March 2014 - 17:49
United States · Time Warner Cable

Unable to access... getting rejected message repeatedly for past few days

Charlene Lybarger · 2 March 2014 - 06:27
United States · Comcast Cable

how am I able to pay on the sears card if your sight is down?

Joseph Hill · 28 February 2014 - 06:52
United States · AT&T U-verse

i need to pay my bill but i just got a rejected page and why

Gregory Kirbie · 27 February 2014 - 21:11
United States · Windstream Communications

this happens all the time. can't access my schedule.

Elias Ponce Jr · 17 February 2014 - 03:58
United States ·

can't reach the webpage
it says "rejected" 2/17/2014

Cara Algarin · 12 February 2014 - 17:32
United States · Cox Communications

Trying to access and keep getting a white screen with the word "reject" in the top left corner. Anyone else have this and have you fixed it?

Herm Murph · 10 February 2014 - 11:00
United States · Windstream Communications

sears is down for me. Why

Vicki Catey Gray · 7 February 2014 - 18:50
United States · Cinergy Metronet

I can't access the sears site. I need to pay!!

Susan Perovich · 5 February 2014 - 16:45
United States · Verizon Internet Services

Sears website down for 2 days! I have been trying to shop and I am getting slow response and server time out errors. Frustrating. SEARS your loosing big money items as I am seeking major appliance purchases!

Shannon McCowin Bowman · 25 January 2014 - 04:37
United States · Cable One

I am unable to pay my bill online using the Sears website. What is up with that?

Gustavo Echeverry · 23 January 2014 - 21:35
Colombia · EMCATEL

Access Denied

You don't have permission to access "" on this server. Reference #18.6d2c0ec8.1390541422.2cd32638

Rosi Anggie · 13 January 2014 - 03:01
Indonesia · Biznet ISP

cant access to shopping kardashian kollection

Don Rutter · 2 January 2014 - 22:01
United States · Verizon FiOS

Multiple access issues today. Frustrating I cannot make a purchase.

Amanda Thompson · 14 December 2013 - 08:25
Canada · Telus Mobility

This site never works it seems.

Terry Brunning · 5 December 2013 - 08:20
United States · Comcast Cable

Web-site is down on 12-4 and 12-5. Site will not accept payment in any form. Soo much lost business. How will Sears ever recover losing the xmas business due to technical difficulty and mis-management.

Terry Brunning · 3 December 2013 - 05:36
United States · Comcast Cable down on Cyber Monday also.

Shirley A Murphy · 29 November 2013 - 11:50
United States · Comcast Cable

I can't seem to get on Sears Website, I have been trying for over an hour. What is up with Sears Website, can't seem to log on.

Heather Snell Anderson · 29 November 2013 - 11:41
United States · Time Warner Cable

Lots of websites go down on Black Friday. Too many shoppers and the database gets overloaded.

Karla Fredricksson · 29 November 2013 - 11:34
South Korea · Lg Powercomm

LOL what a fail. Down on black Friday.

Howard Trachtenberg · 29 November 2013 - 11:28
United States · Savvis website is still down

Tricia Satterlee-Hernandez · 29 November 2013 - 11:20
United States · Comcast Cable

site still not working --almost an hour now -- time to shop elsewhere ..

Shambhu Nath · 29 November 2013 - 11:16
United States · Comcast Cable

Site is down on black Friday.

Sean Blaes · 29 November 2013 - 10:32
United States · Comcast Cable

Yep, totally down. "Our site is super busy, but we'll get you to in just a moment". That moment never comes.

Jocemar Ramina · 22 November 2013 - 11:22
United States · Verizon FiOS

if you add stuff to your cart, then review your cart you, it remains empty

Gary Vedvik · 16 November 2013 - 13:23
United States · Time Warner Cable

Browse to "" and you get this:
Access Denied
You don't have permission to access "" on this server.

Reference #18.d476aad1.1384636836.1ec384a

Cecil William Grant · 16 November 2013 - 08:40
United States · Comcast Cable

It is down, no access it just won't load any pages with the exception of the index page, all other fail to load with various reasons... Not sure of the issue, but annoying...

Vadim Atenzon · 16 November 2013 - 04:52
United States · Time Warner Cable

I thought maybe it's their customer service tactic. I've been having some issues with the fridge they delivered, so they may just deny access.

Trish Cobos · 15 November 2013 - 20:16
United States · Bright House Networks not working at all!
Access Denied. You don't have permission to access "" on this server.
Reference #18.3bf04f17.1384575383.120b1dbe

Jaslyn Heart · 15 November 2013 - 10:19
United States · Wildblue Communications gives me a rejected right now.

Mike Jackson · 15 November 2013 - 04:57
United States · Time Warner Cable

You don't have permission to access "" on this server. Reference #18.d476aad1.1384520121.1c3f02b

Linda Morrow · 9 August 2013 - 21:06
United States · Verizon FiOS

For 2 days I've tried to go to the Sears website. My computer goes into the endless thinking cycle and then my computer says something along the lines of 'the sears sight is sending script and safari wont resond.... so I have to force quit to get out of it. I found my freezer online and am now looking for a new fridge. Can't do that at Sears online now. :(

Karol Schoeck Bloyer · 1 August 2013 - 11:14
United States · South Central Rural Telephone Co.

The website comes up, but when I click on specific categories, such as "shoes", and then "girls", the girls page won't load.

Joyce GS · 17 July 2013 - 22:13
United States · Comcast Cable

I have tried to log on, all evening to no avail. 07-18-2013 Maybe site maintenance, Praying that it hasn't been hacked into.

Bucky Cuong Le · 6 June 2013 - 12:19
United States · AT&T Services

I can't access kept getting rejected message.. don't know why

Michael Martinez · 26 April 2013 - 17:48

Here is what I'm getting: Rate Limited
What does this mean?

Krista DeWeese · 16 April 2013 - 23:27

Can't access it right now

Angela Stone Lehman · 5 January 2013 - 17:25

down for me

Terri Smith · 5 January 2013 - 17:25

I think its down. At first it wouldn't load at all and now it has a weird main page as a place holder...

Tammy Jo LaCroix · 5 January 2013 - 17:18

i have not been able to get on for half an hour

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