website not working? Is it down right now? Server Status Check screenshot
SearsWebsite Name:
www.sears.comURL Checked:
Response Time:
Last Down:
Checking Sears
Please wait while we check the server...
Sears Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:0514.81 ms. 
07:0814.85 ms.
09:5314.84 ms. 
12:5714.82 ms.
16:1514.79 ms. 
18:2514.84 ms.
20:3514.86 ms. 
23:0614.87 ms.
01:1414.81 ms. 
03:2414.81 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 06:04

We have tried pinging Sears website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Sears - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Cathy Benedict · 30 March 2014 - 03:44

unable to access the payment page for months now... citi group connection is faulty. Sears and Citigroup... get your act together please.

Mark Snyder · 27 March 2014 - 15:02

This piece of shit website hasnt worked for two days. sounds like this has been going on forever. what a joke. no wonder both kmarts went out of business in my city. Its run by retards

Gwenda Oates · 12 March 2014 - 15:40

Everytime I try to get on sears website, it comes up rejected

Vicki Eaton · 10 March 2014 - 10:52

site down server rejected

Alani Cahir · 7 March 2014 - 19:13

If you try to click on something on the Sears website it doesn't go there or it goes there and the screen refreshes (goes blank) on its own and goes back to the previous screen.

Jane Maynard · 4 March 2014 - 17:20

Keep getting a "rejected" message

Brian Karl Ulrich · 4 March 2014 - 10:34

I saw on CNN, Obama has put a freeze on the sears web site, says they violated the nafta rules...

Steely-Miami Joseph · 3 March 2014 - 20:54

I get a rejected message when trying to connect to

Casey Hoad Stratton · 3 March 2014 - 17:49

Unable to access... getting rejected message repeatedly for past few days

Charlene Lybarger · 2 March 2014 - 06:27

how am I able to pay on the sears card if your sight is down?

Joseph Hill · 28 February 2014 - 06:52

i need to pay my bill but i just got a rejected page and why

Gregory Kirbie · 27 February 2014 - 21:11

this happens all the time. can't access my schedule.

Elias Ponce Jr · 17 February 2014 - 03:58

can't reach the webpage
it says "rejected" 2/17/2014

Cara Algarin · 12 February 2014 - 17:32

Trying to access and keep getting a white screen with the word "reject" in the top left corner. Anyone else have this and have you fixed it?

Herm Murph · 10 February 2014 - 11:00

sears is down for me. Why

Vicki Catey Gray · 7 February 2014 - 18:50

I can't access the sears site. I need to pay!!

Susan Perovich · 5 February 2014 - 16:45

Sears website down for 2 days! I have been trying to shop and I am getting slow response and server time out errors. Frustrating. SEARS your loosing big money items as I am seeking major appliance purchases!

Shannon McCowin Bowman · 25 January 2014 - 04:37

I am unable to pay my bill online using the Sears website. What is up with that?

Gustavo Echeverry · 23 January 2014 - 21:35

Access Denied

You don't have permission to access "" on this server. Reference #18.6d2c0ec8.1390541422.2cd32638

Rosi Anggie · 13 January 2014 - 03:01

cant access to shopping kardashian kollection

Don Rutter · 2 January 2014 - 22:01

Multiple access issues today. Frustrating I cannot make a purchase.

Amanda Thompson · 14 December 2013 - 08:25

This site never works it seems.

Terry Brunning · 5 December 2013 - 08:20

Web-site is down on 12-4 and 12-5. Site will not accept payment in any form. Soo much lost business. How will Sears ever recover losing the xmas business due to technical difficulty and mis-management.

Terry Brunning · 3 December 2013 - 05:36 down on Cyber Monday also.

Shirley A Murphy · 29 November 2013 - 11:50

I can't seem to get on Sears Website, I have been trying for over an hour. What is up with Sears Website, can't seem to log on.

Heather Snell Anderson · 29 November 2013 - 11:41

Lots of websites go down on Black Friday. Too many shoppers and the database gets overloaded.

Karla Fredricksson · 29 November 2013 - 11:34

LOL what a fail. Down on black Friday.

Howard Trachtenberg · 29 November 2013 - 11:28 website is still down

Tricia Satterlee-Hernandez · 29 November 2013 - 11:20

site still not working --almost an hour now -- time to shop elsewhere ..

Shambhu Nath · 29 November 2013 - 11:16

Site is down on black Friday.

Sean Blaes · 29 November 2013 - 10:32

Yep, totally down. "Our site is super busy, but we'll get you to in just a moment". That moment never comes.

Jocemar Ramina · 22 November 2013 - 11:22

if you add stuff to your cart, then review your cart you, it remains empty

Jocemar Ramina · 22 November 2013 - 11:18

no access - blank pages

Gary Vedvik · 16 November 2013 - 13:23

Browse to "" and you get this:
Access Denied
You don't have permission to access "" on this server.

Reference #18.d476aad1.1384636836.1ec384a

Cecil William Grant · 16 November 2013 - 08:40

It is down, no access it just won't load any pages with the exception of the index page, all other fail to load with various reasons... Not sure of the issue, but annoying...

Vadim Atenzon · 16 November 2013 - 04:52

I thought maybe it's their customer service tactic. I've been having some issues with the fridge they delivered, so they may just deny access.

Trish Cobos · 15 November 2013 - 20:16 not working at all!
Access Denied. You don't have permission to access "" on this server.
Reference #18.3bf04f17.1384575383.120b1dbe

Jaslyn Heart · 15 November 2013 - 10:19 gives me a rejected right now.

Mike Jackson · 15 November 2013 - 04:57

You don't have permission to access "" on this server. Reference #18.d476aad1.1384520121.1c3f02b

Linda Morrow · 9 August 2013 - 21:06

For 2 days I've tried to go to the Sears website. My computer goes into the endless thinking cycle and then my computer says something along the lines of 'the sears sight is sending script and safari wont resond.... so I have to force quit to get out of it. I found my freezer online and am now looking for a new fridge. Can't do that at Sears online now. :(

Karol Schoeck Bloyer · 1 August 2013 - 11:14

The website comes up, but when I click on specific categories, such as "shoes", and then "girls", the girls page won't load.

Joyce GS · 17 July 2013 - 22:13

I have tried to log on, all evening to no avail. 07-18-2013 Maybe site maintenance, Praying that it hasn't been hacked into.

Bucky Cuong Le · 6 June 2013 - 12:19

I can't access kept getting rejected message.. don't know why

Michael Martinez · 26 April 2013 - 17:48

Here is what I'm getting: Rate Limited
What does this mean?

Krista DeWeese · 16 April 2013 - 23:27

Can't access it right now

Angela Stone Lehman · 5 January 2013 - 17:25

down for me

Terri Smith · 5 January 2013 - 17:25

I think its down. At first it wouldn't load at all and now it has a weird main page as a place holder...

Tammy Jo LaCroix · 5 January 2013 - 17:18

i have not been able to get on for half an hour

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

Rate Sears has been rated 2.4 out of 5 points. A total of 14 votes cast and 48 users reviewed the website.

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