website not working? Is it down right now? Server Status Check screenshot
RokuWebsite Name:
www.roku.comURL Checked:
Response Time:
Last Down:
Checking Roku
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Roku Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:4216.34 ms. 
03:4415.47 ms.
05:5618.21 ms. 
08:1214.28 ms.
11:5714.91 ms. 
14:2626.79 ms.
16:2916.67 ms. 
18:5016.91 ms.
20:5615.4 ms. 
23:1216.32 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:36

We have tried pinging Roku website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Roku - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Junie Stacey · 6 August 2016 - 02:16
· · Chrome 49.0 on Windows

tv shows no signal box since later last nighjt and cannot get any connection from roku stick all day

Roku Technical Support +1855-777-1707.Toll Free · 2 August 2016 - 19:23
· · Chrome 51.0 on Windows

Report Your Issues Now.
Get Live Support Now.

Theresa Marie Wilson · 1 August 2016 - 00:04
· · Firefox 47.0 on Mac

All my channels say internal error, yet my tablet is wortking fine. This has been going on for the past two days with Roku.

Michelle Baesler Moss · 31 July 2016 - 23:38
· · Safari 9.0 on iPhone

My screen say content disabled. Has a purple screen. I have sound but no picture

AJ Krauza · 30 July 2016 - 01:56
· · Safari 9.0 on iPhone

Roku not connecting in Morrisville, Pennsylvania error is "Internet connection error". However I just watch the movie using Roku through Amazon video. I want to buy another video and Roku said that Internet connection not available. But that is not true because everything else in the house that uses Internet is working fine.

Linda Saunders · 22 July 2016 - 17:36
· · Chrome 51.0 on Windows

can't access roku

Susanna Barkalow Smith · 22 July 2016 - 08:34
· · Chrome 51.0 on Android

Mine is back up and working normally, thank you Roku people!!

Susanna Barkalow Smith · 22 July 2016 - 08:28
· · Chrome 51.0 on Android

Keeps saying no connection but everything else is connecting fine,even went to the connection on my Roku to make sure it was found and it says connected unable to do anything with it, please help resolve.

Regina Babayan · 13 July 2016 - 20:59
· · Firefox 47.0 on Windows

ROKU is not working for the last 2 days. Any maintenance? Or what happened?

Debbie Walters · 8 July 2016 - 20:02
· · Chrome 49.0 on Windows

my roku is down and ive talked to centurylink and nothings wrong with interner can you please let me know what to do

Yolanda Ledesma · 2 July 2016 - 03:21
· · Chrome 51.0 on Windows

Roku and Netflix is down since this afernoon

Jim Rein · 25 June 2016 - 06:35
· · Chrome 51.0 on Android

Roku stick is unresponsive, stuck on menu. Tried WiFi is fine and unplugged Roku No change.

Alejandra Beltran · 23 June 2016 - 01:44
· · Chrome 46.0 on Windows

my roku will not work!! it says it can't connect but when i check the network my internet status says excellent! netflix will not load and if it does it will cut of. hulu is not playing anything either. i can't enjoy watching my shows on my roku tv which was not cheap!!! whats the point if it wont work!!

Mona Johns · 21 June 2016 - 16:22
· · Opera Next 38.0.2220.31 on Windows

you may try the support line 1 855 770 779O this might work./., ,.,.,.,

Rao Kodali · 19 June 2016 - 05:54
· · Chrome 46.0 on Windows

not working.tool icon is displayed.

Dawn George · 7 June 2016 - 14:03
· · Chrome 50.0 on Android

My roku seems to be frozen
Space Coast area of Florida
Brighthouse - cable is fine

Debra R Biggins · 5 June 2016 - 16:20
· · Chrome 50.0 on Android

My roku has sound but shows a "DCP unauthorised. Content disabled." Now there's no sound

Allison Milne McGee · 1 June 2016 - 00:35
· · Safari 9.0 on iPad

Website has been down for 5 days!! Can't access account or make any purchases. Called "support" and they were of no help whatsoever. Tried to blame it on me. So annoyed!!!!!! Come on Roku, get your act together!!!!!!

Butters Pandya · 31 May 2016 - 03:52
· · Chrome 50.0 on Mac

can't update account settings and missing my game of thrones right now. the shame

Marjorie Robertson · 27 May 2016 - 04:24
· · Chrome 50.0 on Windows

For many days, the only display on Netflix or Amazon is a purple screen with the words, "DCP unauuthorized Content disabled" in white letters.

Donovan N Briana · 27 May 2016 - 03:50
· · Chrome 46.0 on Windows

My Roku is NOT keeps cutting off in the middle of my program.

Bill Bob Larry · 27 May 2016 - 00:28
· · Firefox 46.0 on Windows

this fuggin website is DOWN. garbage. can't even run a damned website 2016 retail company

Carole Devine · 24 May 2016 - 19:18
· · Firefox 44.0 on Windows

can't create roku account. message says website is down

Kearsten Nywall Clark · 23 May 2016 - 01:48
· · Android Browser 4.0 on Android

Netflix, amazom, hulu, sling cutting in and out. Signal strength is excellent....awesome product

Kyra Garson · 22 May 2016 - 04:34
· · Chrome 50.0 on Windows

The sign in page does not work

Joyce Christopher · 14 May 2016 - 00:35
· · Chrome 49.0 on Windows

My roku says no signal.What do I do ?

Genevieve Lozano · 12 May 2016 - 23:08
· · Chrome 50.0 on Android

My roku is not responding, freezes then goes back to TV channel. Have rebooted twice no sucess.

Jason Collins · 24 April 2016 - 13:28
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait ..

Gama's Garden · 24 April 2016 - 13:27
· · Chrome 49.0 on Windows

my roku has been down for 2 days

Kathleen Capela · 23 April 2016 - 22:33
· · Chrome 49.0 on Windows

shows keep just cutting out, getting notice that server cant be reached on hulu and all other apps.. has been happening for the last 3 days.. Is not the internet cause checked is fine..

John Warren · 12 April 2016 - 14:15
· · Chrome 49.0 on Android

Having issues. Netflix and others are just freezing on splash screen and hulu is saying that they are having issues with server

Mary Blueyes · 11 April 2016 - 00:22
· · Internet Explorer 11.0 on Windows

I am unable to sign in...when I click on the "sign-in" the page is blank

Rosalind Thomas · 8 April 2016 - 10:22
· · Chrome 49.0 on Windows

unable to sign into account

Carol Sturdivant · 5 April 2016 - 05:11
· · Chrome 49.0 on Windows

the roku website isnt showing the spot to type in the activation code to link my rokutv.

Michelle Hester · 2 April 2016 - 06:02
· · Chrome 49.0 on Windows

Roku can't load anything and just keeps going back to start screen.

Robbi Kerley · 30 March 2016 - 13:34
· · Chrome 49.0 on Android

I restarted my device and it's working now. No idea what the problem was, but it seems to be working properly now.

Robbi Kerley · 30 March 2016 - 13:18
· · Chrome 49.0 on Android

I tried Amazon Prime and Netflix. No matter what I try to watch, the only thing I see is a purple screen with "HDCP unauthorized content disabled."

Stella Paraschiv · 29 March 2016 - 20:05
· · Chrome 49.0 on Windows

i just got colored lines moving on the not reaponding at all.

Brenda Alston · 28 March 2016 - 07:04
· · Chrome 28.0 on Android

I'm getting a sorry , we are having problems communicating with our servers. Try restarting the application, sorry for the inconvenience. This has been going on for a couple of days now. Netflix and Hulu work fine on my tablet and phone. So it's not a Netflix or Hulu problem. It's roku problem.

Jessica Reed · 26 March 2016 - 02:40
· · Safari 9.0 on iPhone

Roku is not up

Jessica Reed · 26 March 2016 - 02:39
· · Safari 9.0 on iPhone

Contemplating on getting something besides a roku

Jessica Reed · 26 March 2016 - 02:37
· · Safari 9.0 on iPhone

Just got a new roku and supposedly the website is down so I can't activate it. I'm running in circles with these people. I am a long time roku user and convinced my brother to get one. Highly disappointed!! They have told me one thing then when I question they tell me another

Indica Jane · 19 March 2016 - 06:28
· · Chrome 48.0 on Chrome OS

Same problem as Ryan McCarthy. Linking new Roku , the add channels page in the setup will not load.

Ryan McCarthy · 11 March 2016 - 02:47
· · Chrome 48.0 on Chrome OS

Trying to connect another roku and website keeps saying loading were you setup the account

Pat O'Shaughnessy · 10 March 2016 - 22:49
· · Internet Explorer 11.0 on Windows

I get Netflix etc. on computer but on ROKU It says Netflix and other sites have an "Internal Error Check Back Later"

Stella Paraschiv · 10 March 2016 - 16:31
· · Chrome 48.0 on Windows

roku is conected but it says no internet conection

Rosie Neyhouse · 7 March 2016 - 04:04
· · Safari 9.0.3 on Mac

we have no signal at zip 30040

Fonda Flores · 2 March 2016 - 21:53
· · Internet Explorer 11.0 on Windows

Both ROKU consoles are frozen at this time.

Yvonne Sutowski · 29 February 2016 - 00:48
· · Chrome 34.0 on Android

Same BS roku 3 worked fine for months a week ago all it does is white light blinking plain black screen. Plugged back in roku 1 box no promblems at all works fine was on phone with costumer support for over an hour what a joke. Could not fix promblem or solve issue.

Suzzanne Peppers · 28 February 2016 - 04:38
· · Safari 9.0 on iPhone

Brooklyn, Ohio.... ROKU is not responding but yet, I have an excellent connection. Hmmmmm

Sharon Neimiller Rodriguez · 5 February 2016 - 15:47
· · Chrome 46.0 on Windows

i just got my roku in the mail last night tried to set it up but keep getting code 011 ..i did all the necessary steps is roku down or what?is this a issue that happens frequently? if so i can send it straight back to Amazon

Nicky Edwards · 3 February 2016 - 22:44
· · Chrome 48.0 on Windows

Roku has been down since Sunday and it is now Wednesday. It will not load and keeps saying server unavailable please try again later. Really mad as I use it a lot.

Andrew Hodges · 1 February 2016 - 21:02
· · Internet Explorer 11.0 on Windows

The website experienced a problem. I entered code and I can't set up an account. Sounded like a good idea. Too bad it doesn't work!! I guess we have to keep paying Cox their outrageous prices!!! Back to walmart this thing goes

Alex Gertsburg · 1 February 2016 - 14:45
· · Internet Explorer 11.0 on Windows seems to be down. i can't get through all stages of setup to link my roku player

Karen Garifo · 31 January 2016 - 22:52
· · Chrome 47.0 on Android

Is Roku streaming down? Internet is fine but CBS all access keeps going out and will not load.

David Eller · 27 January 2016 - 23:22
· · Chrome 47.0 on Windows

Netflix works on computer and not via roku on tv. What a disappointment. Pickes up everything but netflix.

Mary Ann Petrich · 23 January 2016 - 08:44
· · Safari 600.1.4 on iPhone

My connection to the Internet is just fine. Roku will not completely load anything.

Sarah McGurk · 20 January 2016 - 00:38
· · Chrome 47.0 on Android

I can't download the daily burn channel I have tried several times very very frustrating

Tess Berlin · 17 January 2016 - 15:49
· · Internet Explorer 11.0 on Windows

All three of our ROKU units are doing the same thing. The home screen comes up but you have no control. Yes I checked the remotes and changed the batteries.

Lea Howard McKenzie · 16 January 2016 - 01:34
· · Safari 9.0 on iPad

Netflix on Roku just sits there and buffers. This is getting old. Back to the iPad.

Hope Ellison Rogers · 5 January 2016 - 19:26
· · Safari 9.0 on iPhone

I bought a second one because I couldn't get my first one to connect to the Internet anymore. I should have saved the money because this one isn't working either. Every other device in the house works except this one. It takes forever to connect and when it does it won't install software update.

Gregory P. Mortensen · 3 January 2016 - 18:11
· · Chrome 44.0 on Windows

We are new to Roku. We are not totally out of touch with internet technology, however, we do need guidance. Since installing (30 days ago) we have been able to connect to it once and only once. We have forgone attempting because of the hastle. Last night and today the box is turned on and the light is on. The tv is connected to the HDMI port that the Roku is plugged into. There is only a black screen. The first time we were really on and able to navigate was after a couple of days of trying, and we then learned that the Roku system had been down. Our connections have not changed, and I believe that I'm doing what is needed (as stated above) but nothing happens. Any suggestions or should I unplug and discard the Roku because this would be an ongoing problem. Are we forever cursed with using Directv!

Kate Wright · 27 December 2015 - 20:30
· · Chrome 28.0 on Android

I've had my tv for a year now. Lastnight it went off and I haven't been able to access anything on it. Can someone pls help me.

Twain Lockhart · 26 December 2015 - 15:29
· · Internet Explorer 11.0 on Windows

Wanted a Blu-Ray player to stream Netfix. Was talked into a Roku instead "Way Better" really? I would be watching a Blu Ray right now, instead, I am waiting for their site to come back online. Ill be returning this piece of shit soon

Dorothy Ellis · 26 December 2015 - 04:13
· · Android Browser 4.0 on Android

Roku is absolutely high quality garbage! Just gat it for Christmas and it don't work at all!

Theresa Sones · 25 December 2015 - 17:12
· · Chrome 47.0 on Windows

Same problem as others are having - can't activate new Roku device and have been trying for 2 hours now! I'm about ready to return the damn thing tomorrow and get my money back.

Gary Mahabir · 25 December 2015 - 16:51
· · Chrome 47.0 on Windows

Same issue that others are having. When attempting to link my new TV to my Roku account (one that I had just recently set up, i am new to Roku, I have just set up my account), the page constantly refreshes. I was on hold for about 20 minutes today just trying to get in contact with support. I am waiting to see if the website goes back up again.

Poor customer support, poor communication regarding issues (page keeps refreshing, but an SMS text or email explaining the issue should suffice as bare minimum contact), and impossible to use the TV outside of Roku. Needless to say, I am extremely upset. I spent A LOT of money on this TV, only to have it glitch out on me, not because of the TV but Roku.

John Smith · 25 December 2015 - 16:50
· · Chrome 46.0 on Windows

just wasted 45 min effing with this roku junk screen just flashes guess the guests coming to day will have to watch the dog tear up the wrapping paper. It's going back for a refund

Paul DiDonato · 25 December 2015 - 16:39
· · Internet Explorer 11.0 on Windows

same problem others having. device not linking and account screen keeps info...great support this company has

Jennifer Howlett DeMars · 25 December 2015 - 16:35
· · Chrome 47.0 on Windows

I'm trying to link my new Roku and the website is cycling through the loading screens and will not stop.

Kristen Popham · 25 December 2015 - 16:35
· · Safari 9.0 on iPhone

Got a roku tv and set up an account online to activate the tv via roku website and the website is constantly refreshing and won't stop to activate my device or let me sign out I tried signing in from two devices and it may just be glitched with my account I will try setting a new one from yet another device

Paul Taylor · 24 December 2015 - 13:19
· · Chrome 47.0 on Android

Cannot log onto account. No email response when pressing site 'reset password' button

Lori LWard · 23 December 2015 - 20:56
· · Internet Explorer 11.0 on Windows

just got a roku 2 played music on it for 2 hours , turned on this morning and nothing says server unavailable has been this way for 12 hours , I ma not going to pay someone to tell me what is wron , it will be going back to the store !!!! not happy

Laurie Ambrose · 22 December 2015 - 03:15
· · Internet Explorer 11.0 on Windows

Nothing, nada, zilch. Frustrating when sometimes it works and sometimes I sit here looking at HDMI1. I have a Roku2.

Lea Howard McKenzie · 21 December 2015 - 03:38
· · Safari 9.0 on iPad

Roku LT not working at all. Hulu won't even start. Netflix stalls and shows only frames. Amazon not loading. All while saying it has an "excellent" wifi connection. I think it is now trash. Watching my iPad instead.

Joe Davidson · 20 December 2015 - 06:01
· · Safari 9.0.2 on Mac

It is NOT working tonight around here...for sure. Unplugged it repeatedly. NO idea what's up. New machine in October this year.

Bob Czekaj · 16 December 2015 - 16:38
· · Chrome 42.0 on Windows

can't stream Comedy Central or PBS. I reset all the ways available & still don't work. I can sit here in the same room with my portable and watch those shows with no problem. This is not a problem with my web site or connection to ROKU.

Brad Crosby · 14 December 2015 - 00:45
· · Safari 9.0 on iPad

HDCP UNAUTHORIZED. CONTENT DISABLED. Started yesterday, still happening. Sound ok but no picture.

Bob Kelliher · 10 December 2015 - 18:30
· · Chrome 47.0 on Windows

Tried to register new Roku stick, didn't load and now site won't load on mt computer

Dana Lukowski Costello · 2 December 2015 - 01:45
· · Chrome 46.0 on Windows

We just bought c TCL TV. Roku had been working great until today when I tried to access Netflix. First time since Thanksgiving. Not sure hwy it stopped working

MaryKay Brady Buckland · 1 December 2015 - 18:26
· · Internet Explorer 11.0 on Windows

Once again...comes and goes...isn't consistant on any Pandora channels...will try Netflix later...if still not connecting will probably cancel any paid channels I have ...can't count on it...

Katy Travaille · 1 December 2015 - 16:36
· · Chrome 46.0 on Mac

"Upgraded" to Roku 2 three months ago; Constant troubles connecting, re-bufftering, apps for Showtime and Hulu problematic.
Have followed all suggestions from the Roku website, and our streaming TV experience is awful! Old Roku Classic did not have these issues.

Shonta Svpreme-FashionKilla Clark · 29 November 2015 - 19:42
· · Chrome 46.0 on Mac

I just purchased a 55" roku tv & I'm trying to set up my tv so I can watch netflix & the website is down ... !! What is going on ?? I've been trying to link my tv for 3 days now & nothing !! I'm very dissappointed !!!!

Pauline Kidd · 29 November 2015 - 18:24
· · Chrome 46.0 on Windows

I have been trying to link my new roku tv for three days now and can't, I think since lots of people have roku products we can't even use roku should be honest and let us know whats going on, the news media should be alerted so they can find out for us.

MaryKay Brady Buckland · 29 November 2015 - 14:11
· · Internet Explorer 11.0 on Windows

Says it is is not....tough to pay for channels and not be able to access Roku.

Trevor Stewart · 29 November 2015 - 12:30
· · Chrome 34.0 on Android

3 days now..and still cant activate this thing. I like how they write on their website that all is working properly...hmmm of course its us and not them. All I can say is, stick unplugged from tv, rammed back in box, box now in car, car will be heading to best buy soon..bye roku..bye bad service, bye usless stick bye....

Brian Swearingen · 29 November 2015 - 04:14
· · Safari 9.0 on iPad

The website is saying it's resolved but i can't get mine past the language screen

Brian Hackett · 29 November 2015 - 00:27
· · Chrome 46.0 on Android

I've been trying for 24 hours to activate my new Roku 2. The link site took my credit card info without issue and I created an account with no problems, it's just my unit will not go further than the page that gives you the link code.
Has there been any official word from Roku themselves?

Celia Falzone · 29 November 2015 - 00:02
· · Firefox 42.0 on Windows

Definitely down for new activations. Working for existing Roku boxes.

Kyle Joseph · 28 November 2015 - 23:54
· · Chrome 46.0 on Windows

Tried setting up Roku and a message saying server error occured, but they are working on it. 4 hours later same message pops up and unable to setup device.

Juanita Crispin · 28 November 2015 - 23:51
· · Safari 7.0 on iPhone

Funny how their system was down n my credit card has been hacked.. Not sure if Roku is to blame! I hope not!

Trevor Stewart · 28 November 2015 - 23:43
· · Chrome 34.0 on Android

Bought a new roku stick yesterday and still cant activate says "cannot access the roku server" the online activation site is down as well....guess i'll bring it back..guess I should have bought yhe apple tv when I had in my hand and left this one on the shelf.

James Flowers · 28 November 2015 - 22:12
· · Chrome 45.0 on Chrome OS

Partial outage, unable to active new boxes. All day. Black Friday purchasers being hosed!

Karen O'Shaughnessy · 28 November 2015 - 21:44
· · Safari 9.0 on iPhone

Unable to activate new Roku. Server is down and Roku activation site apologizes for the delay.

Pauline Kidd · 28 November 2015 - 21:26
· · Chrome 46.0 on Windows

In Ohio no sign in or activation link. no tv at all right now, not happy cant get off set up page until I can et something other than a blank page.

Pauline Kidd · 28 November 2015 - 21:16
· · Chrome 46.0 on Windows

bought roku smart tv been trying to activate but only get blank page for two days.

Darryl Robinson · 28 November 2015 - 20:24
· · Chrome 46.0 on Windows

:-( Just picked up a Roku Stick... activation error @

"Service Issue 11/28/15: We are working hard to fix a temporary service interruption. Please check here for updates (rather than call Customer Care). Apologies from Roku."

Tina Martin Spangler · 28 November 2015 - 20:09
· · Safari 600.1.4 on iPhone

This stinks! Got our first Roku from our kids for Christmas. We've been trying to activate since last night and we aren't able too due to Roku issues.... BIG BUMMER Roku

Leslie Martin Wiley · 28 November 2015 - 17:42
· · Chrome 46.0 on Windows

Can't activate my Roku. "Roku service interruption - 11/28/15. Roku is observing some issues with player activation. We are working diligently to address this issue."

Jenny Nybro Peterson · 28 November 2015 - 16:48
· · Safari 7.1.8 on Mac

Roku hasn't been working since last night -- we've rebooted, updated apps, etc. It's like the Roku box isn't recognizing any of our devices no matter what we do.

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