website not working? Is it down right now? Server Status Check screenshot
RokuWebsite Name:
www.roku.comURL Checked:
Response Time:
Last Down:
Checking Roku
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Roku Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:5314.56 ms. 
08:5314.89 ms.
11:1414.4 ms. 
13:1414.26 ms.
15:1814.97 ms. 
17:4114.58 ms.
19:414.05 ms. 
22:3214.5 ms.
00:5014.66 ms. 
03:5014.85 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 03:57

We have tried pinging Roku website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Roku - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Linda Kline DeLisa · 3 days 11 hours 17 mins ago

i have a black screen but i can hear some sound and light keeps going on and off mybe its time for new

Sandy Diaz · 4 days 16 hours 27 mins ago

My Roku will not respond. It's a blank screen. Any other problems' with anybody else. I am binge watching Blacklist. I am bummed. Who do I call

Frank StMarie · 15 April 2014 - 09:54

roku boxes are down in Columbia, CT on charter Cable

Rebecca Zeiger · 22 March 2014 - 08:31

Haven't been able to connect to wireless since last night, salem, Oregon

Alice Strong · 15 March 2014 - 00:21

Roku has been down for me for the past week! 3/15/2014 ...

Naomi Beck · 14 March 2014 - 11:51

Roku in the Dayton-Cinci area has been down for two full days so far.

Denise Jordan · 5 March 2014 - 17:57

Tony keeps telling me it can't complete requested action. How do I fix this?

Lynn Williams · 23 February 2014 - 06:13

roku not conneting to server this morning. will try factory reset incase there's a virus lurking

Mike Sartor II · 20 February 2014 - 09:15

Worked fine yesterday, today the bottom half of screen is numbers and the top is green stripes!? Michigan

Kaylie Honaker · 18 February 2014 - 11:12

Roku is not working here, chippewa falls, wi! WHY? Not working last night and again today!

Richard Rich · 15 February 2014 - 13:02

Not connecting to internet for over three hours

Bobbiejo Demchak Washick · 23 January 2014 - 13:01

POSTEED from ROKU website

Netflix TV episode service interruption - Thursday 1/23/2014

Roku Support posted this on Jan 23 12:51

Netflix and Roku are aware of an issue affecting the availability of specific TV content on Netflix. There is no need to troubleshoot or reset your player at this time, not all Roku models are affected. Netflix is currently working on resolving this, future updates will be provided in this thread. We thank you for your patience.

Dolores Blocker · 23 January 2014 - 12:26

Also getting disk icon when trying to resume view of episode 49 of 62 The Great Queen Seondeok, loads episode 1 but quickly goes back and then says content unavailable, i have unplugged unit for 10 seconds as recommended but still the same problem, also on other titles as well, but not all. What is going on?

Ofelia Benavidez Barajas · 23 January 2014 - 11:17

getting a disk icon when i want to view an episode on netflix while using the roku. doesn't let me access the show

Ginger Hensley · 12 January 2014 - 04:11

Must be a southern thing. Windstream went down and ever since Netflix is out. I can watch Amazon and other channels through Roku but neflix just continually trys to load and goes no further. We are in Arkansas. Anyone else having a similar problem?

Francis Wesley Alexander · 9 January 2014 - 20:03

It's Thursday, January 10 and my Roku is down.

Ava L Brockett-Kasich · 7 January 2014 - 14:28

Roku will play for about 3 seconds, then back to loading. Has been doing that for several days!

Dawn Karvis · 6 January 2014 - 16:31

Not having any luck with it here on the east coast of FL. Anyone else having trouble tonight?

Cindy Collins · 31 December 2013 - 13:55

Down in Texas too.

Jeff Easter · 29 December 2013 - 16:03

Nothing will actually play right now, everything just get to a loading screen, and that is as far as you can get

Mel MacDonald · 22 December 2013 - 05:39

Roku is down in Cochran, Georgia. I have two roku machines and my internet works fine

Brad Hindbjorgen · 17 December 2013 - 20:14

I go to the site, enter the code... then wait, wait, and more wait. When I finally get past entering the code, I then get to a point where I enter my C/C information. I then wait, wait, and wait some more. Finally, I just close the session. Waiting for Online Chat now to hopefully resolve the problem ... but due to the wait time, others are apparently having problems too. this is a total FAIL on Roku's part.

Al Lewis · 6 December 2013 - 18:59

Having a problem in DIberville Mississippi with Direct Tv.

Barbara Brands · 26 November 2013 - 14:58

Dallas, TX... ROKU has been down all day. It re-booted in the middle of watching this AM and no content since then.

Eileen Rossman · 10 November 2013 - 19:16

keeps cutting off and have to reload to often--trouble with hulu plus all day

Triode Amplification · 30 October 2013 - 19:45

Roku is down in tampabay here. No channels at all are shown on the screen. Connectivity is excellent /

Mary Ogletree · 30 September 2013 - 12:52

my roku went off while watching movie checked internet it is fine said to sign in email and password used password that was given to me, wich has worked but now it wont connect

Pat Otte · 28 September 2013 - 17:33

Not working in Vancouver, WA

Stephen Schott · 16 September 2013 - 14:58

Hello, My Roku seems to be down. It will not connect to an of my applications. My internet signal is excellent. Can You Help?

Peter Shapiro · 8 September 2013 - 17:50

Says it can't connect. Netflix or Amazon. Our Internet service is working. What's going on? Is there a Roku number to call?

Michael Lee · 8 September 2013 - 12:41

Says it cannot connect, Netflix, Amazon, Destiny TV

Austin Faulkner · 6 September 2013 - 17:31

A friend just got a roku HD and nothing works. cant get past the set up screen and when you hit the button to finish setting it up it loads for like 3 min and said that it has timed out bought it like 4 hrs ago. whats wrong with the site???

Chris Ruesseler · 2 September 2013 - 18:01

roku box will not update got code set up account and it says once setup is complete this screen will update but it is not updating not very happy with this right now not so plug and play will go back to the store tomorrow and i will get a different box

Terry Grelling Spence · 22 August 2013 - 13:53

not working for 4 hours -- just purchased ROKU.. mistake???

Larry Stanley · 22 August 2013 - 13:24

Roku validation server down according to chat support - unable to activate a new Roku 2.

Lisa Hayes Schobloher · 11 August 2013 - 13:47

roku is not working on amazon prime

Hank Orlando · 31 July 2013 - 09:32

Can't add or remove channels and both roku2 and roku 3 will not update!

Shawn McConnell · 21 July 2013 - 12:40

Cant get on Netflix, Crackle, Amazon with Roku today. Worked yesterday...

Lauren Knight De Boer · 20 July 2013 - 05:15

Roku down in Florida. Reset Roku, router, modem and no luck

Linda Pratt Robertson · 18 July 2013 - 05:42

Roku not working in Amelia, Virginia

Current Occupant · 13 July 2013 - 14:20

Snide comment? "Roku is down just for you." Whatever, it's down in the Florida Mountains.

Tamara Williams · 13 July 2013 - 09:24

Roku is down in Malvern, Worcestershire, UK

Devon Cannon · 5 July 2013 - 21:33

Roku not working for the last 30 or so hours - It makes wireless connection with router (three green check marks), but cannot stream, then once it fails to stream returns an error code 014. Also, my Roku says it updated its software at 5 PM yesterday, just before the streaming failure started.

Alison Duncan Lynch · 5 July 2013 - 16:56

Roku frozen and not responding for at least past 2 days

Dave Gondek · 24 June 2013 - 09:20

I can hear Roku but there is a line across that says unauthorized content. tried different movies --all the same.

Dennis Hall · 19 June 2013 - 20:28

Roku not working at all in San Francisco. 6-19-3.

Arcy Crown · 17 June 2013 - 22:07

My Roku is virtually non-responsive. Seems to SLOWLY be loading my channels but it's not responding to any commands.

Robert Hakenson · 17 June 2013 - 14:51

roko not working on netflix, or any of the other options. can't move the site or shut it off. seems to be frozen

Lucy Krivicic · 16 June 2013 - 19:34

Cannot get past the first screen for last two days'

Diane Krajcsik Stambaugh · 9 June 2013 - 15:28

My Roku will not play Netflix but it will off the PS3, I have tried resetting it but still it tells me unable to complete my request, what gives

Terri Bernard Cook · 3 June 2013 - 13:56

When it works it is great - when it reloads and reloads, it is not!

Douglas Edirisinghe · 1 June 2013 - 12:54

yes. I cannot stream. Cannot go beyond the fisrst screen.

Terri Bernard Cook · 25 May 2013 - 19:34

Roku keeps having issues keeping connected. This happens often, but is really bad tonight

Deb Sherman · 13 May 2013 - 10:59

I cant get my roku to connect to the local internet. It started in the middle of a movie 3 days ago... still cant get it to connect... if it connects I can completely load or stream.

Janine Hummel · 23 April 2013 - 14:35

cannot connect to amazon prime and netflix keeps crashing.

Gina Witt · 15 March 2013 - 16:25

I have not been able to get on's website since we purchased the box.

Angel Icheps · 1 March 2013 - 02:55

I had crackle account for more than 6 months, and now is something wrong with t. I have the roku xs 2, and I can't play any movies, Pandora radio is fine but that’s about it.

Angel Icheps · 28 February 2013 - 01:08

Roku still not working in PR. the system has been down for over 12 hours. Crackle is down too.

Lisa Labrecque · 19 February 2013 - 19:58

My show keeps stopping and losing sound. I can not even get out of it to go to the menu

Anthony Lo · 5 January 2013 - 00:24

Roku down here in surrey, British Columbia.Its more then 5 hours already and trust me i think i should just dump this roku stuff for apple.

Val Cawthon-Rushman · 28 December 2012 - 16:49

roku is down today, right now

Lou Corey · 25 December 2012 - 04:29

Roku is down in Nashville. Internet on MacBook laptop works fine.

Steve Benner · 25 December 2012 - 02:36

Time Server is all jacked up... My DNS works fine, my wireless works fine or else I wouldn't be writing THIS. Roku time clock shows 2:15PM.. Ummmm, it's 2:30AM.. Get off your butts and reboot the server.. Restart the NTP service...

Michael Lytle · 25 December 2012 - 01:28

Roku is down in NE Ohio. Netflix has been down all night. Amazon, VEVO and others were down but came back around 10 eastern.

Ryan Rojas · 25 December 2012 - 00:21

No internet connection 010 error keeps poping up for pretty much everything I do. Its hit and miss, but 95% of all channels do not work.

Hojsan Mark · 24 December 2012 - 22:30

Problem with Roku Time Server! Can you see correct time and date display on your Roku ? Roku main time server do not update time, this my result connection error 010 on any Roku application, so part of Roku service is down as well. But i am sure having 6 million units with not correct time or no time will be fixed soon by Roku or when Amazon AWS restore lost servers

Edward Gee · 24 December 2012 - 21:43

Roku, Netflix and Amazon prime are all down now. The Myans were right!

Anthony Girelli · 24 December 2012 - 21:29

Netflix, Amazon, and Pandora are down as well as having incorrect time as of 10:00PM EST. HBO and TED work fine. In Central NC

Toni Williams · 24 December 2012 - 21:21

Roku and Netflix not working it is 9:19 here but Roku clock says 2:25. Crackle and others work. Able to watch Netflix movies on laptop just fine.

Myster Anthony Vaughn · 24 December 2012 - 21:17

Roku is down for me in Chicago, IL. Can connect to Netflix via pc, but not Roku. Guess I'll wait?

Phineas J Legheart · 24 December 2012 - 20:42

Roku still not working in FL. and Roku still insists that all is well. What the heck are they doing? The system has been down for over 7 hours and they still say everything is fine. Really? Are you kidding me?

Zoe Kemler · 24 December 2012 - 20:28

Denver, CO Roku keeps saying it cannot connect, however shows connected to wifi and internet. Netflix works fine on pc, just not on Roku.

Jim Czarnecki · 24 December 2012 - 20:07

Roku is down in northern Colorado all other devices work fine just no Roku

Eze Rojas · 24 December 2012 - 19:54

Down in CA. Major Roku channels down (Netflix, Pandora, Amazon, Crackle) but smaller streaming channels up (WSJ, CNBC) and Hulu operational. Roku clock also wrong (time is 6 hours behind nearly). When you attempt to view problem channels, Roku blames your connection.

Tom Weaver · 24 December 2012 - 19:41

NE Mississipi nothing is working on Roku. Already did the reset and everything else I could find to do.

Terry Smith · 24 December 2012 - 19:29

Down in Morganfield, Ky. Netflix, hulu plus and crackle won't work on the roku, but will work on the pc. Roku needs to fix the issue. Not to say everybody here in the last few hours is wrong that is working fine. When it isn't working fine.

Brent Ritchey · 24 December 2012 - 19:22

Roku won't connect to Netflix, but Pandora is fine. When attempting Netflix, Roku claims there's no internet connection, but checking connection shows no problem exists.

Harvey Pearson · 24 December 2012 - 19:21

Facebook and Picasa not working near Palm Springs CA

Sexz Cat · 24 December 2012 - 19:13

I just say the above notice coming from I guess Roku? please so many [people couldn't have the same issues and it be their fault... it's roku and not sure what tests they are doing but whatever they are they are not tracking correctly.. hope this is fixed by tomorrow.. gotta have something to keep the kiddies busy...

W.R. video · 24 December 2012 - 19:09

Roku device can't connect to Netflix or Amazon, however Crackle and Hulu are both working at his time. The Roku site clock is showing the incorrect time. (4 hours behind the correct time) Roku can't be up and running...

Phyllis R. Gaston · 24 December 2012 - 18:56

Atlanta - this is clearly a Roku issue, can't get Netflix, Amazon, Acorn TV, etc. however they are all up and running on my laptop and Ipad. Roku site clock is reading 4:12pm, when it is 9:56pm, can't possibly be up..

Cindy Chandler · 24 December 2012 - 18:54

I lost my internet connection via ROKU only. My Roku box will talk to the website but won't connect via Netflix, Hulu, Pandora or anything else.

Tatyana Marusenko · 24 December 2012 - 18:41

Roku is down in Seattle, WA but is fine on computer

Audrey Williams · 24 December 2012 - 18:36

Down in Ypsilanti, MI. I've had a Roku HD for a couple of years and it has worked with minimal issues. Was watching it earlier this afternoon w/o incident. This evening I fired up a brand new Roku 2 XD and tried to set it up. It initially connected to my wireless network w/o an issue. Then when I tried to stream netflix from it, I kept getting the "cant connect to the internet code 010" internet error. I tried my old Roku HD and it too is giving the same error when trying to access netflix. Now I'm having trouble accessing my other Roku channels like Crackle,, Amazon Instant Video. When I access them they bounce me back to the home screen. I've reset both my comcast modem and my airport extreme but still no love for the Roku boxes. All my other internet devices (computers, tablets, phones) are working fine.

Phineas J Legheart · 24 December 2012 - 18:34

Hey Roku, you keep saying you're up but you're down. You might want to look into it and stop putting your head in the sand.

Phineas J Legheart · 24 December 2012 - 18:18

Both my rokus are down. Netflix will not work at all on roku but is fine on computer.

Christine King · 24 December 2012 - 18:06

ROKU is down in Miami Beach, no Netflix, no Showtime no connection, or if it comes back only lasts for a moment. Modem is up and running as is internet in rest of house and ISP co says lots of calls about same issue, but not their fault. Please fix!

Sexz Cat · 24 December 2012 - 18:00

hmmm still down in Va. tried to call support and said it was a 20 min wait.. I am sure that they know by now.. just wish they would post something on their site... this is really poor customer support..

Don Lee · 24 December 2012 - 17:26

netflix over the roku appears to be down, seems to be ok over my laptop.

Michelle Lee Clark Catherwood · 24 December 2012 - 17:21

Same problem in Rome NY. I even did factory reset according website. No luck.

Cathie Wright · 24 December 2012 - 17:16

Down in Rochester. connection is excellent, crackle works, netflix doesn't. though netflix working fine on ipad. It's a Roku problem...

Leanne Ziegeweid · 24 December 2012 - 16:55

Roku says it is a Netflix problem... although Netflix runs on my computer.

Mike Armstrong · 24 December 2012 - 16:43

Down in Chicago. Cant stream Amazon or Netflix

Robert D. Haggerty · 24 December 2012 - 16:37

NYC - Initially could not connect to the internet (WiFi is working on anther device). Now there is an intermitent connection on Roku itself, as well as Netflix & Amazon (cover art shows sometimes, show starts to load then falls back to catalog).

Leanne Ziegeweid · 24 December 2012 - 16:17

Down in Minneapolis and the customer support line is busy and am just now number 100 on the support chat. What a night to go down!

Woods Mike · 24 December 2012 - 16:11

Down in NW Indiana near Chicago. Two Rokus here, both not connecting to internet. My network is working fine for all other devices. Speed test also normal. Tried to reboot and software update and nothing. Video stream begins for netflix for about a second and then we get connection error 010.

Ryan Tewell · 24 December 2012 - 16:04

Same connection problem as Roger here.

Roger Weber · 24 December 2012 - 15:18

Roku tells me it can't connect we trying to play contect, but when I check the connection with tools it tell me the connection is fine.

Sexz Cat · 24 December 2012 - 13:30

I am down too, crackle works and netflick works on computer but doesn't show all the series modules only 4 on the computer for "wire in the blood"?? who do we report this to?? thanks

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