website not working? Is it down right now? Server Status Check screenshot
RokuWebsite Name:
www.roku.comURL Checked:
Response Time:
Last Down:
Checking Roku
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Roku Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:005.75 ms. 
02:016.2 ms.
04:085.27 ms. 
06:135.47 ms.
09:115.37 ms. 
11:165.09 ms.
13:295.15 ms. 
15:465.24 ms.
18:165.05 ms. 
20:535.9 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 23:02

We have tried pinging Roku website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Roku - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 12 HOURS ...
Sherry Lindsey · 1 hour 8 mins ago
· · Internet Explorer 11.0 on Windows

I was watching Roku last night and it just suddenly stopped. I'm not able to do anything. Maryville, TN

▼ LAST 7 DAYS ...
Eddy Carino · 3 days 4 hours ago
· · Chrome 45.0 on Android

Is the server down?

Bryn Jones · 8 October 2015 - 08:00
· · Chrome 45.0 on Windows

bye bye roku hit wall hard it did never mind wheres my now tv

▼ LAST 30 DAYS ...
Fred Morris · 5 October 2015 - 06:34
· · Firefox 40.0 on Linux

My Roku 3 has been acting up in the last couple of days. My internet is fine but the channels on the Roku doesn't seem to load. Netflix and Amazon are good but Huluplus and Vevo keeps stalling and buffering. I unplugged it and did a restart but the problem persists. Any advise?

Felicia Petrucelli · 5 October 2015 - 03:23
· · Chrome 45.0 on Android

I'm having issues connecting to Roku as well. I have the flashing issue and it says it can't do a wireless connection. But my internet is fine. I even unplugged it for a minute

Tandy SweetasCandy · 3 October 2015 - 12:46
· · Chrome 45.0 on Android

My Roku box is just flashing. It keeps saying no connection to server I know my internet is working. What's going on?

Lori A. Totherow · 2 October 2015 - 22:22
· · Chrome 42.0 on Windows

Our Roku is frozen on the Weather4US screen and will not reset. We have tried everything.

SH Heat · 2 October 2015 - 15:06
· · Chrome 45.0 on Windows

Hey guys, I just bought this Roku but your site is down. Want us to build one that's not so inconvenient to use?

Lynne Bernard · 29 September 2015 - 23:11
· · Firefox 41.0 on Windows

Troubles today, nothing loading or staying loaded.

Susan Barwick · 25 September 2015 - 19:44
· · Chrome 45.0 on Windows

Troubles today with the channels even loading. Still I love my Roku. Could be local issues with the internet lines? People do not give up on your Roku, the problems are few and far between. Might be a different story if by tomorrow I cannot watch my college football games.

Rosanne Wells · 25 September 2015 - 02:08
· · Chrome 28.0 on Android

9/24/15 9pm cst. Figures I buy roku today and website has been unavailable since I tried yo connect for 6 hours. Already regretting I bought this roku.

Rhoney Boyd · 9 September 2015 - 02:26
· · Safari 8.0 on iPad

Roku has been slow all day. When I do get logged into it, I am constantly being kicked out of the program as it tries to reload. Was happening in Netflix earlier and now on Acorn. Watch about 10 seconds of programming then it needs to reload which takes several minutes. Any suggestions?

John Lina · 9 September 2015 - 01:45
· · Chrome 45.0 on Windows

Same for me with Roku, Netflix, and Pandora. Any idea what's going on.

John Lina · 9 September 2015 - 01:45
· · Chrome 45.0 on Windows

Two nights in a row, no response after "quality" appears on load bar.

Mar Evers · 5 September 2015 - 18:37
· · Chrome 45.0 on Mac

Have been having trouble with netflix and Pandora for the last week..won't load netflix shows and Pandora is stuck on retrieving.

Ty-hawk Sabin · 31 August 2015 - 15:56
· · Opera Next 30.0.1856.93524 on Android

Roku 2 won't let my mom delete any channels or start any up, and it keeps trying to start up art kick randomly.

Barbara J. Birch · 16 August 2015 - 19:22
· · Chrome 44.0 on Windows

I have Roku one and roku 2 and have been having problems with both of them the last day 8/15/15

Robert Lowe · 25 January 2015 - 21:54
· · Firefox 35.0 on Windows

bought roku streaming stick tonight to watch the royal rumble on the tv, instead waited an hour to talk to customer service on live chat, after 30 minutes of slow.. chat, he tells me try later, they already know about the problem...well 3 hours later, it's still down. looks like my first and last roku product, back to walmart in the morning for a refund

Alex Helms · 25 January 2015 - 20:21
· · Firefox 35.0 on Windows

10:20 pm here their servers are STILL down. If i cant activate before i head out to work tomorrow, returning this product and never purchasing anything roku again.

Manish Bhatia · 25 January 2015 - 15:44
· · Internet Explorer 11.0 on Windows

Roku NOT working on brand new setup. Wireless connection works fine but update keeps giving the 011 error. Restarting modem etc option given by chat support after an hour wait time did not work. Not a good first experience with Roku and will not be recommending this to anyone else.

Joyce DeRosha Nye · 5 September 2014 - 13:46
United States · CenturyLink · Firefox 31.0 on Windows

Is down? Was working, after movie wanted to get back to main menu, no response, clicked on Roku keys nothing happens. What is wrong?

Patricia Iler · 18 July 2014 - 16:55
United States · Verizon Internet Services · Chrome 35.0 on Chrome OS

netflix and amazon not working, error message given, nothing working roku 2, can see menu but freezes when we pick something. tried restarting. no good.

Beverly McDermott Ballard · 16 July 2014 - 21:50
United States · Northland Cable Television · Firefox 30.0 on Windows

Clock has reset its self back 7 hours. Sccreen reads: ERROR Netflix experiencing internal error. Please try again later. This has been all day. What's up? This isn't the first time it's happened; if I'm paying for a service I expect it to work.

Ellamarie AndMardell Taylor · 16 July 2014 - 19:05
United States · Comcast Cable · Chrome 35.0 on Windows

im getting an error code 001.. i factory rest the box because ive been havig issues for WEEK ALREADY... NOW its stuck on a screen that wont give me a retrieval code, but my internet checks out just fine.. so im on hold to speak to someone and my wait time is less than 20 mins

Jason Frasier · 16 July 2014 - 18:07
United States · Charter Communications · Chrome 35.0 on Windows

the main site may be up, but any attempts to login or connect to your account aren't working.

Debbie Du Jat DeGregoria · 16 July 2014 - 17:59
United States · Hcontrol Corp · Chrome 35.0 on Windows

Yes, I cannot connect. I get a message telling me there is an authorization problem and I get a new code but I can't reach the site to link it.

Ezra Tootoo · 20 May 2014 - 18:56
United States · Verizon FiOS · Chrome 34.0 on Chrome OS

My Roku isn't working. Its plugged in but nothing seems to be starting it up, regardless of what HDMI or Video input I put it on.

Heather Connaughton · 17 May 2014 - 18:44
United States · AT&T U-verse · Chrome 34.0 on Windows

Netlix won't go past the red screen to load. It comes up on the computer and on Apple TV downstairs. ??

Rex Jackson · 7 May 2014 - 20:49
United States · Infinity Internet

All my roku apps (Amazon for example) work, but not netflix. It has been this way for the past week or more. Vancouver Washington. I can choose something to view on netflix but when I engage "play" I get the message "Unable to complete the requested action". Do I need a new player (don't see why) or is it a Netfilx problem (seems likely) or maybe a combination? Rebooting the roku doesn't work (why would it when everything else works?), frustrating.
BTW works on the computer.

Jett Meck · 6 May 2014 - 09:52
United States · Frontier Communications

What is Up with the service been rebooting itself and Netflix has no sound and freezes

Linda Kline DeLisa · 20 April 2014 - 16:40
United States · Verizon Internet Services

i have a black screen but i can hear some sound and light keeps going on and off mybe its time for new

Sandy Diaz · 19 April 2014 - 11:30
United States · Cable One

My Roku will not respond. It's a blank screen. Any other problems' with anybody else. I am binge watching Blacklist. I am bummed. Who do I call

Rebecca Zeiger · 22 March 2014 - 08:31
United States · Comcast Cable

Haven't been able to connect to wireless since last night, salem, Oregon

Naomi Beck · 14 March 2014 - 11:51
United States · Time Warner Cable

Roku in the Dayton-Cinci area has been down for two full days so far.

Denise Jordan · 5 March 2014 - 17:57
United States · Frontier Communications

Tony keeps telling me it can't complete requested action. How do I fix this?

Lynn Williams · 23 February 2014 - 06:13
United States · Comcast Cable

roku not conneting to server this morning. will try factory reset incase there's a virus lurking

Mike Sartor II · 20 February 2014 - 09:15
United States · Comcast Cable

Worked fine yesterday, today the bottom half of screen is numbers and the top is green stripes!? Michigan

Kaylie Honaker · 18 February 2014 - 11:12
United States · Blue Coat Systems

Roku is not working here, chippewa falls, wi! WHY? Not working last night and again today!

Bobbiejo Demchak Washick · 23 January 2014 - 13:01
United States · Verizon Internet Services

POSTEED from ROKU website

Netflix TV episode service interruption - Thursday 1/23/2014

Roku Support posted this on Jan 23 12:51

Netflix and Roku are aware of an issue affecting the availability of specific TV content on Netflix. There is no need to troubleshoot or reset your player at this time, not all Roku models are affected. Netflix is currently working on resolving this, future updates will be provided in this thread. We thank you for your patience.

Dolores Blocker · 23 January 2014 - 12:26
United States · AT&T U-verse

Also getting disk icon when trying to resume view of episode 49 of 62 The Great Queen Seondeok, loads episode 1 but quickly goes back and then says content unavailable, i have unplugged unit for 10 seconds as recommended but still the same problem, also on other titles as well, but not all. What is going on?

Ofelia Benavidez Barajas · 23 January 2014 - 11:17
United States · Time Warner Cable

getting a disk icon when i want to view an episode on netflix while using the roku. doesn't let me access the show

Ginger Hensley · 12 January 2014 - 04:11
United States · Windstream Communications

Must be a southern thing. Windstream went down and ever since Netflix is out. I can watch Amazon and other channels through Roku but neflix just continually trys to load and goes no further. We are in Arkansas. Anyone else having a similar problem?

Ava L Brockett-Kasich · 7 January 2014 - 14:28
United States · Verizon FiOS

Roku will play for about 3 seconds, then back to loading. Has been doing that for several days!

Dawn Karvis · 6 January 2014 - 16:31
United States · Arrownet

Not having any luck with it here on the east coast of FL. Anyone else having trouble tonight?

Jeff Easter · 29 December 2013 - 16:03
United States · AT&T U-verse

Nothing will actually play right now, everything just get to a loading screen, and that is as far as you can get

Mel MacDonald · 22 December 2013 - 05:39
United States · AT&T U-verse

Roku is down in Cochran, Georgia. I have two roku machines and my internet works fine

Brad Hindbjorgen · 17 December 2013 - 20:14
United States · Midcontinent Communications

I go to the site, enter the code... then wait, wait, and more wait. When I finally get past entering the code, I then get to a point where I enter my C/C information. I then wait, wait, and wait some more. Finally, I just close the session. Waiting for Online Chat now to hopefully resolve the problem ... but due to the wait time, others are apparently having problems too. this is a total FAIL on Roku's part.

Barbara Brands · 26 November 2013 - 14:58
United States · Verizon FiOS

Dallas, TX... ROKU has been down all day. It re-booted in the middle of watching this AM and no content since then.

Eileen Rossman · 10 November 2013 - 19:16
United States · AT&T U-verse

keeps cutting off and have to reload to often--trouble with hulu plus all day

Triode Amplification · 30 October 2013 - 19:45
United States · Time Warner Cable

Roku is down in tampabay here. No channels at all are shown on the screen. Connectivity is excellent /

Mary Ogletree · 30 September 2013 - 12:52
United States · Windstream Communications

my roku went off while watching movie checked internet it is fine said to sign in email and password used password that was given to me, wich has worked but now it wont connect

Stephen Schott · 16 September 2013 - 14:58
United States · Comcast Cable

Hello, My Roku seems to be down. It will not connect to an of my applications. My internet signal is excellent. Can You Help?

Peter Shapiro · 8 September 2013 - 17:50
United States · Comcast Cable

Says it can't connect. Netflix or Amazon. Our Internet service is working. What's going on? Is there a Roku number to call?

Austin Faulkner · 6 September 2013 - 17:31
United States · Level 3 Communications

A friend just got a roku HD and nothing works. cant get past the set up screen and when you hit the button to finish setting it up it loads for like 3 min and said that it has timed out bought it like 4 hrs ago. whats wrong with the site???

Chris Ruesseler · 2 September 2013 - 18:01
United States · EarthLink

roku box will not update got code set up account and it says once setup is complete this screen will update but it is not updating not very happy with this right now not so plug and play will go back to the store tomorrow and i will get a different box

Larry Stanley · 22 August 2013 - 13:24
United States · AT&T U-verse

Roku validation server down according to chat support - unable to activate a new Roku 2.

Hank Orlando · 31 July 2013 - 09:32
United States · Verizon Internet Services

Can't add or remove channels and both roku2 and roku 3 will not update!

Shawn McConnell · 21 July 2013 - 12:40
United States · Mediacom Communications

Cant get on Netflix, Crackle, Amazon with Roku today. Worked yesterday...

Current Occupant · 13 July 2013 - 14:20
United States ·

Snide comment? "Roku is down just for you." Whatever, it's down in the Florida Mountains.

Devon Cannon · 5 July 2013 - 21:33
United States · Comcast Cable

Roku not working for the last 30 or so hours - It makes wireless connection with router (three green check marks), but cannot stream, then once it fails to stream returns an error code 014. Also, my Roku says it updated its software at 5 PM yesterday, just before the streaming failure started.

Dave Gondek · 24 June 2013 - 09:20
United States · Time Warner Cable

I can hear Roku but there is a line across that says unauthorized content. tried different movies --all the same.

Arcy Crown · 17 June 2013 - 22:07
United States · Comcast Cable

My Roku is virtually non-responsive. Seems to SLOWLY be loading my channels but it's not responding to any commands.

Robert Hakenson · 17 June 2013 - 14:51
United States · Time Warner Cable

roko not working on netflix, or any of the other options. can't move the site or shut it off. seems to be frozen

Diane Krajcsik Stambaugh · 9 June 2013 - 15:28
United States · Comcast Cable

My Roku will not play Netflix but it will off the PS3, I have tried resetting it but still it tells me unable to complete my request, what gives

Terri Bernard Cook · 25 May 2013 - 19:34

Roku keeps having issues keeping connected. This happens often, but is really bad tonight

Deb Sherman · 13 May 2013 - 10:59

I cant get my roku to connect to the local internet. It started in the middle of a movie 3 days ago... still cant get it to connect... if it connects I can completely load or stream.

Gina Witt · 15 March 2013 - 16:25

I have not been able to get on's website since we purchased the box.

Angel Icheps · 1 March 2013 - 02:55

I had crackle account for more than 6 months, and now is something wrong with t. I have the roku xs 2, and I can't play any movies, Pandora radio is fine but that’s about it.

Angel Icheps · 28 February 2013 - 01:08

Roku still not working in PR. the system has been down for over 12 hours. Crackle is down too.

Lisa Labrecque · 19 February 2013 - 19:58

My show keeps stopping and losing sound. I can not even get out of it to go to the menu

Anthony Lo · 5 January 2013 - 00:24

Roku down here in surrey, British Columbia.Its more then 5 hours already and trust me i think i should just dump this roku stuff for apple.

Steve Benner · 25 December 2012 - 02:36

Time Server is all jacked up... My DNS works fine, my wireless works fine or else I wouldn't be writing THIS. Roku time clock shows 2:15PM.. Ummmm, it's 2:30AM.. Get off your butts and reboot the server.. Restart the NTP service...

Michael Lytle · 25 December 2012 - 01:28

Roku is down in NE Ohio. Netflix has been down all night. Amazon, VEVO and others were down but came back around 10 eastern.

Ryan Rojas · 25 December 2012 - 00:21

No internet connection 010 error keeps poping up for pretty much everything I do. Its hit and miss, but 95% of all channels do not work.

Hojsan Mark · 24 December 2012 - 22:30

Problem with Roku Time Server! Can you see correct time and date display on your Roku ? Roku main time server do not update time, this my result connection error 010 on any Roku application, so part of Roku service is down as well. But i am sure having 6 million units with not correct time or no time will be fixed soon by Roku or when Amazon AWS restore lost servers

Edward Gee · 24 December 2012 - 21:43

Roku, Netflix and Amazon prime are all down now. The Myans were right!

Anthony Girelli · 24 December 2012 - 21:29

Netflix, Amazon, and Pandora are down as well as having incorrect time as of 10:00PM EST. HBO and TED work fine. In Central NC

Toni Williams · 24 December 2012 - 21:21

Roku and Netflix not working it is 9:19 here but Roku clock says 2:25. Crackle and others work. Able to watch Netflix movies on laptop just fine.

Myster Anthony Vaughn · 24 December 2012 - 21:17

Roku is down for me in Chicago, IL. Can connect to Netflix via pc, but not Roku. Guess I'll wait?

Phineas J Legheart · 24 December 2012 - 20:42

Roku still not working in FL. and Roku still insists that all is well. What the heck are they doing? The system has been down for over 7 hours and they still say everything is fine. Really? Are you kidding me?

Zoe Kemler · 24 December 2012 - 20:28

Denver, CO Roku keeps saying it cannot connect, however shows connected to wifi and internet. Netflix works fine on pc, just not on Roku.

Jim Czarnecki · 24 December 2012 - 20:07

Roku is down in northern Colorado all other devices work fine just no Roku

Eze Rojas · 24 December 2012 - 19:54

Down in CA. Major Roku channels down (Netflix, Pandora, Amazon, Crackle) but smaller streaming channels up (WSJ, CNBC) and Hulu operational. Roku clock also wrong (time is 6 hours behind nearly). When you attempt to view problem channels, Roku blames your connection.

Tom Weaver · 24 December 2012 - 19:41

NE Mississipi nothing is working on Roku. Already did the reset and everything else I could find to do.

Terry Smith · 24 December 2012 - 19:29

Down in Morganfield, Ky. Netflix, hulu plus and crackle won't work on the roku, but will work on the pc. Roku needs to fix the issue. Not to say everybody here in the last few hours is wrong that is working fine. When it isn't working fine.

Brent Ritchey · 24 December 2012 - 19:22

Roku won't connect to Netflix, but Pandora is fine. When attempting Netflix, Roku claims there's no internet connection, but checking connection shows no problem exists.

Sexz Cat · 24 December 2012 - 19:13

I just say the above notice coming from I guess Roku? please so many [people couldn't have the same issues and it be their fault... it's roku and not sure what tests they are doing but whatever they are they are not tracking correctly.. hope this is fixed by tomorrow.. gotta have something to keep the kiddies busy...

W.R. video · 24 December 2012 - 19:09

Roku device can't connect to Netflix or Amazon, however Crackle and Hulu are both working at his time. The Roku site clock is showing the incorrect time. (4 hours behind the correct time) Roku can't be up and running...

Phyllis R. Gaston · 24 December 2012 - 18:56

Atlanta - this is clearly a Roku issue, can't get Netflix, Amazon, Acorn TV, etc. however they are all up and running on my laptop and Ipad. Roku site clock is reading 4:12pm, when it is 9:56pm, can't possibly be up..

Cindy Chandler · 24 December 2012 - 18:54

I lost my internet connection via ROKU only. My Roku box will talk to the website but won't connect via Netflix, Hulu, Pandora or anything else.

Audrey Williams · 24 December 2012 - 18:36

Down in Ypsilanti, MI. I've had a Roku HD for a couple of years and it has worked with minimal issues. Was watching it earlier this afternoon w/o incident. This evening I fired up a brand new Roku 2 XD and tried to set it up. It initially connected to my wireless network w/o an issue. Then when I tried to stream netflix from it, I kept getting the "cant connect to the internet code 010" internet error. I tried my old Roku HD and it too is giving the same error when trying to access netflix. Now I'm having trouble accessing my other Roku channels like Crackle,, Amazon Instant Video. When I access them they bounce me back to the home screen. I've reset both my comcast modem and my airport extreme but still no love for the Roku boxes. All my other internet devices (computers, tablets, phones) are working fine.

Phineas J Legheart · 24 December 2012 - 18:34

Hey Roku, you keep saying you're up but you're down. You might want to look into it and stop putting your head in the sand.

Phineas J Legheart · 24 December 2012 - 18:18

Both my rokus are down. Netflix will not work at all on roku but is fine on computer.

Christine King · 24 December 2012 - 18:06

ROKU is down in Miami Beach, no Netflix, no Showtime no connection, or if it comes back only lasts for a moment. Modem is up and running as is internet in rest of house and ISP co says lots of calls about same issue, but not their fault. Please fix!

Sexz Cat · 24 December 2012 - 18:00

hmmm still down in Va. tried to call support and said it was a 20 min wait.. I am sure that they know by now.. just wish they would post something on their site... this is really poor customer support..

Don Lee · 24 December 2012 - 17:26

netflix over the roku appears to be down, seems to be ok over my laptop.

Michelle Lee Clark Catherwood · 24 December 2012 - 17:21

Same problem in Rome NY. I even did factory reset according website. No luck.

Cathie Wright · 24 December 2012 - 17:16

Down in Rochester. connection is excellent, crackle works, netflix doesn't. though netflix working fine on ipad. It's a Roku problem...

Leanne Ziegeweid · 24 December 2012 - 16:55

Roku says it is a Netflix problem... although Netflix runs on my computer.

Robert D. Haggerty · 24 December 2012 - 16:37

NYC - Initially could not connect to the internet (WiFi is working on anther device). Now there is an intermitent connection on Roku itself, as well as Netflix & Amazon (cover art shows sometimes, show starts to load then falls back to catalog).

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