Pottermore.com website not working? Is it down right now?

Pottermore.com Server Status Check
pottermore.com screenshot
PottermoreWebsite Name:
www.pottermore.comURL Checked:
Response Time:
Last Down:
Checking Pottermore
Please wait while we check the server...
Pottermore Website Status History
Pottermore.com server report and response time

The above graph displays service status activity for Pottermore.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:2511.91 ms. 
23:186.39 ms.
04:0811.69 ms. 
22:0111.67 ms.
00:3710.62 ms. 
03:5611.61 ms.
08:0911.6 ms. 
07:4410.32 ms.
02:2111.54 ms. 
18:5510.86 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:44

We have tried pinging Pottermore website using our server and the website returned the above results. If pottermore.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Pottermore - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Pottermore.com?
Jana Susan Paley · 16 July 2016 - 04:50
· · Chrome 41.0 on Windows

Cannot create an account...after putting in info there is no navigation. Have tried with Google Chrome and Internet Explorere.

Maegan Kellogg · 16 July 2016 - 00:17
· · Chrome 51.0 on Mac

Cannot create a new account. Clicking the join now button after putting info in result in no further navigation. Using the Chrome inspector I see a server error listed in the code. I was able to log in with an already-existing account, but my cousin cannot create a new one.

Kierstan Cat · 2 September 2015 - 04:20
· · Chrome 44.0 on Windows

I am having trouble logging in. I've reset my password 3 times now and I am making sure that I've noted the case sensitivity, and it's just NOT WORKING. It's just saying the username and password don't match, but they DO.

Alexandra Schoonover · 20 June 2014 - 19:15
United States · Comcast Cable · Firefox 16.0 on Mac

LITTLE GUY'S WEBSITES DOWN. He loves Pottermore, but the picture keeps moving when he touches the mouse. Help!

Elizabeth Croan · 16 June 2014 - 12:12
United States · Time Warner Cable · Chrome 35.0 on Windows

The story mode won't come up though the links are still there. Can get to the scenes but can't zoom in and out

Emily Burrows · 23 April 2014 - 00:32
Australia · Telstra Internet

Can't access chapters (no longer at the bottom). Random clicking has brought it up but can't zoom in or out of anything anymore. It appears ro have been broken for some time now

Laura Kohlhepp Merrill · 11 March 2014 - 11:49
United States · State of Colorado General Government Computer

It seems like no emails are going out from the site. I placed an order for digital media, account was charged, no email sent to either me or gift recipient. Site does not recognize password. Password reset does not send an email. HELP!

Alyssa Marie Morgan · 5 March 2014 - 07:11
United States · Verizon Internet Services

When I logged in, it stayed on the stupid map and wouldn't go anywhere, no matter where I clicked. Also, the moments glitched out during the first book and it refuses to go any further than the hut scene. What the hell gives?!

Stormy Templeton · 9 March 2013 - 16:16

Pottermore just went down.

Laney Dean Johnson · 25 February 2013 - 17:35

When I am buying e-books i get to the "added payment security" and it never authorises and just stays on that page

Kyle Quisenberry · 22 February 2013 - 21:43

it's back up now for chrome

Kyle Quisenberry · 22 February 2013 - 20:48

I just sent them a tweet tho, so i'll keep you updated as I have mobile msg enabled for PM

Alex Rivers · 22 February 2013 - 20:40

yeah I just tried using firefox to get to it after you said that and Firefox makes it work... hmm so apparently they broke their chrome compatibility somehow.

Kyle Quisenberry · 22 February 2013 - 20:37

it's saying it's currently down when I visit the site in chrome and yet it's up when visiting it via firefox lol

Alex Rivers · 22 February 2013 - 19:39

pottermore is down right now... I've tried on multiple computers and internet connections.

Laura Umphrey · 24 August 2012 - 17:20

Having trouble with site, either not coming up at all or the purple page comes up. What is the deal?

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