website not working? Is it down right now? Server Status Check screenshot
Google PlayWebsite Name: Checked:
Response Time:
Last Down:
Checking Google Play
Please wait while we check the server...
Google Play Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:3519.58 ms. 
22:0218.29 ms.
00:2276.39 ms. 
03:06164.76 ms.
08:36157.76 ms. 
11:0519.54 ms.
13:3918.53 ms. 
17:1927.56 ms.
20:3519.84 ms. 
00:0119.2 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:34

We have tried pinging Google Play website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Google Play - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Steven J Maley · 9 August 2016 - 08:49
· · Chrome 34.0 on Android

Lots of dropping outs when playing a game on my phone

Dodi Donton · 25 May 2016 - 19:12
· · Opera Next 36.2.2126.102826 on Android

Server can not connect.

Cheyenne Barnaby · 14 May 2016 - 19:28
· · Chrome 50.0 on Android

The Google store is down says cannot connect to server...

Doc Chambers · 18 April 2016 - 20:49
· · Android Browser 4.0 on Android

Can not get Google play store app to download its own app one day it was there an then one day no play store app at all tried to download it an it says that it wont download at all

Jennifer Marx · 2 April 2016 - 12:42
· · Chrome 49.0 on Android

Getting a server error every time I try to download an app

Wayne Frontain · 17 March 2016 - 23:52
· · Firefox 44.0 on Windows

Lost all google apps except google drive, and that doesn't work.lost those seven days ago

June Bonnell · 16 March 2016 - 19:30
· · Chrome 48.0 on Android

Can;t even use my tablet message keeps poppin up unfortunately, google play services has stopped

Lynn Green · 28 February 2016 - 03:38
· · Chrome 48.0 on Windows

my android phone cant access google play today

Lu Johnson · 9 February 2016 - 21:01
· · Chrome 48.0 on Windows

Unable to play a playlist that was working fine this morning. I'm on a PC. That same playlist plays fine on the mobile. Must be a database or routing issue?

Jimmy Mcculloch · 28 January 2016 - 15:35
· · Chrome 38.0 on Android

It's down in charleston sc right one time I need it and it's my luck.

Victoria Thompson · 21 January 2016 - 19:49
· · Firefox 43.0 on Android

This site doesn't work. It always says Google is uup and running, but the comments and every other site says otherwise...

Heather Charron Jubenville · 15 January 2016 - 07:55
· · Chrome 34.0 on Android

Ive been trying to download an app for four hours!!! What's up???

Kim Thomas · 11 January 2016 - 20:13
· · Chrome 47.0 on Android

Unable to download anything

Rebecca Penman · 12 December 2015 - 09:48
· · Safari 5.1 on iPad

I can't access any google play games can't update or add new games for my sons phone my dads is the same in the uk

Chris Miserendino · 19 October 2015 - 03:32
· · Chrome 46.0 on Android


Laura Bucco Gerks · 1 October 2015 - 23:25
· · Safari 9.0 on Mac

keeps saying try later.... ugh!

Rachel Anne Norvelle · 25 September 2015 - 03:57
· · Safari 600.1.4 on iPhone

Google play is down for me too and my husband

Michael Mckee · 25 September 2015 - 00:03
· · Internet Explorer 11.0 on Windows

Why would it be down just for me??

Ginger Wilcox · 2 September 2015 - 14:45
· · Internet Explorer 11.0 on Windows

not connection for google play store why

James Ford · 28 August 2015 - 18:13
· · Chrome 44.0 on Android

Using AT&T I'm unable to reach the Play Store.

Thomas Oehler · 9 June 2014 - 01:02
Germany · Deutsche Telekom AG · Firefox 29.0 on Windows

Dosnt work any Updates

Lee Paul Dowd · 28 May 2014 - 03:51
United Kingdom · BT · Firefox 30.0 on Windows

when is google play gonna be up running again please!!!

Mike Jay Morgan · 22 May 2014 - 13:56
United States · Comcast Cable · Chrome 35.0 on Windows

Unable to reach Google Play Store on app... No Connection and Can't sign in..

Mike Langford · 16 May 2014 - 12:38
United States · AT&T U-verse · Chrome 34.0 on Windows

Google play is currently unreachable

Lane Greer · 6 May 2014 - 12:30
United States · Cogent Communications

Google Play Music has been down for me for at least 4 hours.

Harish Verma · 3 May 2014 - 12:22
India · Tata Indicom

I cannot access Google Play from any browser. any solutions pl.

Ricardo Arguello · 30 April 2014 - 10:57
Costa Rica · IBW Comunicaciones S.A

I have no access here in Costa Rica...

Stu Harris · 28 April 2014 - 07:44
United Kingdom · JANET

I am in the Uk on o2 network and i cannot get to google playstore help it says it needs to update but it wont

Michael Jason Houck · 18 March 2014 - 14:00
United States · Charter Communications

I can't download any apps from Google Play on my Samsung S4. Anyone else having issues?

John Haskell · 17 March 2014 - 12:30
United States · Charter Communications

Google play is reachable but it is timing out with my library and listen now details.

Emily Fox · 7 March 2014 - 14:41
United States · Verizon Internet Services

Google play not working on my laptop or phone right now.. What is going on?

Heather Bolton Travis · 6 March 2014 - 06:14
United States · Viasat Communications

BOTH Yesterday and today... Able to access Google Play from laptop and on phone, but downloading App stalls and website also stalls on computer.

John Behnke · 3 March 2014 - 14:48
United States · Cogent Communications

Does not work currently on Verizon Note3

Tony Gould · 23 February 2014 - 11:43
United States · Verizon FiOS

Google Play Store is currently unreachable for those of us using the mobile app. As per multiple discussions on multiple forums, the problem reported is the same...the Google Play Store application is launched on multiple Andriod platforms, on multiple cellular and wifi networks - but the app displays the message "Connection timed out....Retry". Even after trying all of the known fixes out there, the issue remains. We believe it to be an error at Google's end - possibly with their firewall / security permissions which are now blocking the app from accessing the server. It appears that whatever security upgrades/changes were made switched off the port number through the firewall that their app uses. We need to notify Google of the error, as there are many, many users who now no longer have access.

Deborah An Glenn Crowe · 21 February 2014 - 14:19
United States · Hi-Speed US

my sons card he just bought is not working AND it wouldn't let him buy an app today using his card, he called his bank, (the site said it was his banks issue) the bank said no way its google plays issue.. so gets google wallet person on phone with bank rep and THEN the girl say's they are having a big engineering problem today.. gee thanks for telling us that 3 hours later.

Brittney Ki'sómma · 4 February 2014 - 13:14
United States · Arizona State University

My phone will not load the google play store :-\

Bob James · 3 February 2014 - 09:37
United States · Cap Gemini America

I agree that it is reachable, but it keeps stalling -- first time at 12% now at 1%.

Dale McGraw · 27 January 2014 - 18:38
United States · AT&T U-verse

Must be upgrading to the new NSA software...

Aly June · 24 January 2014 - 11:40
United States · University of Alaska

Random drops

Karl Reischl · 24 January 2014 - 11:15
United States · WiscNet

play music is also down

John Smith · 20 January 2014 - 13:12
United States · Time Warner Cable

none of my cards are working. purchased at 2 locations. I log in and enter card numbers and they all (4) say invalid code?

Carlton Grace · 28 December 2013 - 07:17
United States ·

Just got my tablet and cant go to da play store really #Damn Homies

Ethan Hansen · 27 December 2013 - 17:39
United States · Comcast Cable

Been down for at least 4 hours now. And the 5 other visiting at our home as well. All T-Mobile customers though. But I don't see how that would be an issue. We all have browser, text and can make calls. But no Google playstore!

Gina Fogelsonger · 23 December 2013 - 07:15
United States · Wildblue Communications

I can't access via computer, but can from phone.

Prashant Patel · 23 November 2013 - 02:25
Malaysia · Telekom Malaysia Berhad

i cant achieve access to google play for 96 hours now!

Chris Anson · 16 November 2013 - 16:34
United Kingdom · PlusNet Technologies

Google play music says it cant find server

Melanie Farb · 16 November 2013 - 15:48
United States · Charter Communications

Google Play unreachable from phone or computer, says cannot reach server

Lauren Woolery · 24 October 2013 - 15:20
United States · CenturyLink

Also having trouble with my phone reaching Google Servers - PC has no problem.

Erica Tackett · 24 October 2013 - 14:53
United States · T-Mobile USA

It seems there is an issue with phone access to the google servers. My account will not sync on my phone. however I can access everything on my computer. same thing with a friend of mine. I have delete the account and re-installed it, but still no change.

Edit: Keep getting "There was a problem communicating with Google servers. Please Try again later." error on my Nexus 4 and 7. My friend is having the same issue. Works fine on the computer, but not phone.

Colin Waugh · 24 October 2013 - 13:20
United States · Frontier Communications

Google play all access is not working at all. The only songs that showed up were the ones in my library. I thought maybe that the app was just wasnt working but i tried uninstalling and re-installing and when I try to subscribe again it tells me there is a server error. Please fix this!

Lynn Williams · 8 October 2013 - 19:33
United States · Time Warner Cable

Can't update apps - server error message

Shudman Ch · 8 October 2013 - 19:25
Canada · ACN DSL

Seem's like Google play's not working in Canada, at least. Kinda glad since I thought I lost all the market links to my apps.

Isaac Marshall · 8 October 2013 - 19:19
United States · Comcast Cable

yeah seems to be google issue, at first none of my paid apps showed that I paid for them, was unable to download or update any apps... still having issues but now it shows the apps I paid for as purchased... Ill assume whatever is going on is being addressed

Spencer Lemmon · 8 October 2013 - 19:06
United States · AT&T U-verse

Google Play All Access isn't find any music I search for outside of the music in my Library

Wolfgang Schweizer · 8 October 2013 - 18:58
United States · Charter Communications

server error message updating apps

Adrian Durlester · 8 October 2013 - 18:57
United States · Comcast Cable

Can't download apps or app updates on any device

Sarah Kay Fessenden · 6 October 2013 - 10:05
United States · Verizon FiOS

Not working as well as google play and You tube is a google service does the same shit keeps freezing during playback my drivers are all update through the wazoo! I wrote google they said to check my settings.. even with antivirus off and HTML 5 enabled it does not work! It does this across many platforms and browers and diffrent networks google needs to get their shit together and stop blaming their customers! I am so tired of this! I might pull my PAID subscription and go to pandora which seems to work just fine no matter what my settings.

LarryandLauren Weiss · 4 October 2013 - 18:11
United States · Charter Communications

Unable to install apps here in Cali... server error.

Wenzel Ablola · 4 October 2013 - 13:56
United States · Cox Communications

Unable to install apps receiving Server Error message

Heidi Pink-Robertson · 4 October 2013 - 10:00
United States · Mediacom Communications

I have also been trying to download apps from google play and having problems. Is there a suggested time frame when this will be fixed?

David Ogilvie · 3 October 2013 - 09:44
United Kingdom · Sykes Global Services

Been trying to download apps since 2pm UK time. Receievd a few error messages last night when phone (Samsung GS4 - Three network) tried to auto update apps, but htey managed to update after a couple of phone resets.

Jo Green · 3 October 2013 - 06:08
United Kingdom · Virgin Media

Google play has been down for several hours now with server problems and it's not limited to certain people or certain phones. An ETA on a fix would be nice.

Ben Lawless · 2 October 2013 - 16:10
United States · Cox Communications

Down for me too. You can access the site on PC or phone but you can't sownload anything without an error

Mark Le Pip Fitchen · 2 October 2013 - 15:32
United Kingdom · Sky Broadband

no one will be able to download apps until google back online. My facebook app needs to be downloaded as its synced with my contacts.. damn you google lol.

Michael Ils · 2 October 2013 - 15:31
Germany · Deutsche Telekom AG

same problem, not downloading updates and apps

Kimm McGant · 2 October 2013 - 15:28
Netherlands · Koninklijke KPN N.V.

We have 3 jelly beans and also cannot reach google play servers when downloading an app.

Phil Denbron · 2 October 2013 - 15:23
United States · CenturyLink

anyone else getting error mesages when trying to download an app on their phone? Server Error

Mark Le Pip Fitchen · 2 October 2013 - 15:20
United Kingdom · Sky Broadband

server is down. Facebook and btsport app for samsung s2 are not getting google link.

Shawn Smith · 2 October 2013 - 15:18
United States · Wave Broadband

i can't download on pc or phone, pages load fine but errors out in download.

Jeff Wagg · 2 October 2013 - 15:15
United States · RCN

Getting different errors on three different devices trying to download and update apps.

Steve George · 2 October 2013 - 15:04
United Kingdom · Virgin Media

Can not upgrade my apps on my Droid 3.

Kris Heyden · 2 October 2013 - 15:03
Australia · Telstra Internet

i tried downloading an app on my phone, tablet and my wifes phone all on different accounts with play, thinking the servers are down right now

Dakota Max Weatherhead · 2 October 2013 - 14:58
United States · Time Warner Cable

I'm having issues also. Just installed a new ROM and can't restore any of my apps. -_-

Lauren Ward · 2 October 2013 - 14:53
United Kingdom · Sky Broadband

I am having trouble downloading app onto my phone through google play. can anyone help me. or is the whole system down at the min? thankyou

Sean Moore · 27 August 2013 - 10:12
United States · Charter Communications

I can access Google Play on my PC. But cant install any apps on my phone. Just hangs

Ronnie Donlin · 14 August 2013 - 20:28
United States · Bright House Networks

i am unable to get google play on my tosibia tablet why is that

Ankit Doshi · 29 July 2013 - 04:09
India · Gujarat Telelik

Oficial app crashes at start, google play web site shows blank categorie. From any PC or laptop.... Same problem as Victor (Nexus 7)

Victor Savchenko · 25 June 2013 - 06:49
Ukraine · Unit-IS.

Oficial app crashes at start, google play web site shows blank categorie. From any PC or laptop.

Tom Parsley · 24 April 2013 - 09:40

I cannot access Google Play from any browser.

Miggs Beaumont · 1 April 2013 - 05:35

i can access all google related sites via the laptop but non via my phone, is this a problem for everybody in the uk or am i special?

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