website not working? Is it down right now? Server Status Check screenshot
National Lottery UKWebsite Name: Checked:
Response Time:
Last Down:
Checking National Lottery UK
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National Lottery UK Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:28167.07 ms. 
13:09165.58 ms.
15:24174.9 ms. 
17:29167.61 ms.
19:42185.56 ms. 
22:01167.2 ms.
00:03198.8 ms. 
05:58167.38 ms.
08:14165.52 ms. 
10:40192.62 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 11:43

We have tried pinging National Lottery UK website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access National Lottery UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Karen I'macasfan Boucher Jude · 13 June 2015 - 09:17
· · Safari 7.0 on iPhone

Eventually let me login after lots of try's but won't let me view my purchased tickets saying unexpected error. National Lottery UK is having a lot of issues

Bj McCabe · 3 September 2014 - 05:00
United Kingdom · Tiscali UK Limited · Internet Explorer 11.0 on Windows

Cannot add funds been trying since yesterday 2pm and still cant do it, helpdesk just keeps turning out the auto reply VERY POOR they say you can use shops etc No if I wanted to trek round looking for a shop to buy my ticket I wouldn't be using online.They need to replace their IT team if they can't correct it in less than 24 hours

Tony Dixon · 3 September 2014 - 04:35
United Kingdom · BT · Internet Explorer 11.0 on Windows

Can't add funds. Spoke to them and they said they are aware and working on it.

Christopher Peacock · 23 July 2014 - 14:24
United Kingdom · Sky Broadband · Firefox 30.0 on Windows

havent been able to load up national lottery website for days, ive tried multiple computers and wont load up.

Alex Maxwell · 19 July 2014 - 15:19
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

the national lottery page is not loading just now, too many winners trying to claim their winnings I wonder ?

Claire Brown · 18 July 2014 - 03:27
United Kingdom · Redcentric Managed Solutions Limited · Internet Explorer 11.0 on Windows

Always have a problem trying to access online - National Lottery claim it is an issue with my browser even when I have tried in 3 different ones and on different machines. There is definitely an issue there

Henry Wright · 17 July 2014 - 12:14
United Kingdom · BT · Firefox 30.0 on Windows

The server at is taking too long to respond.

Louise Kautz · 9 July 2014 - 10:14
United Kingdom · Sky Broadband · Internet Explorer 11.0 on Windows

I've been trying to access your website for a week.It says page cannot be displayed.

Nick Forshaw · 26 June 2014 - 04:02
United Kingdom · BT · Firefox 30.0 on Windows

Cannot get onto National lottery site... at all... server times out taking too long to respond

Eddie Oneill · 9 June 2014 - 15:10
United Kingdom · BT · Chrome 35.0 on Windows

This is rubbish it is obvious servers cant handle amount of clients trying to access to play. A bit like a DNS attack,, why no apology from National Lottey or publicity ! about this issue.. NOT GOOD ENOUGH

Barbara Watson · 7 June 2014 - 16:56
United Kingdom · BT · Chrome 35.0 on Windows

Can get onto site but cannot access my account - not even by the link from the email they sent me saying they "had news" for me!! Could just do with the odd £million at the moment too!

Elizabeth Baczkowski · 7 June 2014 - 13:37
United Kingdom · BT · Internet Explorer 11.0 on Windows

6th june 2014 - cannot sign in to national lottery site all day... what is happening? have I won the 6 million?

John Dixon · 6 June 2014 - 13:03
United Kingdom · TalkTalk · Opera Next 22.0.1471.50 on Windows

Have not been able to access the site today. Tried to do so early this afternoon, 'website unavailable'. Samet hing this evening, just now. Have no problems at all connecting with any other website I've tried to access all day, and have connected with dozens.

Richard Baylis · 4 June 2014 - 12:04
United Kingdom · BT · Internet Explorer 11.0 on Windows

Been very unresponsive for me today when I was on earlier to buy a ticket for my next futile attempt to win Euromillions :-)

Michele Tedeschi · 4 June 2014 - 10:15
United Kingdom · BT · Chrome 35.0 on Windows

i managed to get on using my i phone (not using the app). Very strange!!

Ron York · 4 June 2014 - 09:20
United Kingdom · Contingency Networks Limited · Internet Explorer 10.0 on Windows

I have tried to use my I phone app. I was instructed to update it at which point it will not connect. I have had to use a friends I phone to use the old app and place tickets for tonight., The site is also not accessible on line from a PC

Michele Tedeschi · 4 June 2014 - 08:51
United Kingdom · BT · Chrome 35.0 on Windows

I have been unable to access the website all day. I can access any other site that I use and my internet connection is fine. Whats the problem???

Richard Henty · 28 May 2014 - 09:37
United Kingdom · Tiscali UK Limited · Internet Explorer 11.0 on Windows

I haven't been able to access the lottery website since 23rd of May 2014,
neither has my partner on her computer ? It worked fine for years before that what changed ?

Paul Metcalfe · 10 May 2014 - 22:35
United Kingdom · PlusNet Technologies

I have money in my National Lottery account, but the website has been down each time I have attempted to login since Friday evening (It is now Sunday), Up until Friday it was also telling me my VISA card was due to expire & that I need to change my card, yet as this is incorrect, my card is due to be replaced at the end of May, I don't need to be told by the NP that it needs to be changed now.

Joan V. Bruce · 10 May 2014 - 03:49
United Kingdom · PlusNet Technologies

I have not been able to access the website all week. No other websites are causing any probs. So what has happened? Need help please.

Simon Gibson · 9 May 2014 - 09:03
United Kingdom · Tiscali UK Limited

Lotto website thinks I'm not in the UK so no access. Was OK last Saturday 03-May-2014.

Ed Phythian · 7 May 2014 - 10:09
United Kingdom · BT

Unable to log into the lottery website for two days now, yet it says on here the website is up and it may be down just for me! Not so, stop telling lies!!!

Amanda Jayne Ashurst Backhouse · 3 May 2014 - 03:48
United Kingdom · Sky Broadband

I haven't been able to access the site for 3 weeks running, normally i put the same numbers on which are logged so cant remember what they are, knowing my luck at the minute they would of come up!

Jim Craig · 28 April 2014 - 13:12
United Kingdom · BT

I can log on but it won't let me add funds; lottery blames bank > bank blames lottery cretins

Colin Goozée · 28 April 2014 - 04:18
United Kingdom · BT

Can't access National lottery website 28th April 2014, anyone else having problems?

Brian Sowerby · 19 April 2014 - 11:29
United Kingdom · BT

I cannot access national lottery online to check results, yet my PC config is fine

Anne Mclaughlin · 19 April 2014 - 02:24
United Kingdom · TalkTalk

This site has been down such a lot lately, very annoying! What is going on? Surely the site should be in full use, but they should say what goes wrong on their home page when eventually it gets going again! we need to be kept updated! So flipping annoying!!!

Rubaiyat Ferdous · 13 April 2014 - 05:26
United Kingdom · TalkTalk

The website says, "Secure Connection Failed

An error occurred during a connection to SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site." What should I do now?

Peter Turner · 10 April 2014 - 12:26
United Kingdom · BT

Have not been able to access National Lottery website since Monday 7th April. Is it just me or is it the same for everyone ?

Update: Good news have solved problem, turned off Modem for 5 mins, then restarted and can now access it, but why did it go off in first place, thats why I want to know !!

Andy Watson · 7 April 2014 - 20:33
United Kingdom · Zen Internet

I believe they are blocking from IP addresses they consider to be outside the UK, their software considers some UK sites incorrectly I think, stupid Camelot. You can prove this by using Security Kiss tunnel software.

Chris Davies · 6 April 2014 - 14:43
United Kingdom · Virgin Media

unable to load national lottery page from Google chrome browser and IE browser on windows. I have tried this on my Laptop and Desktop. But I can access it through my Android smart phone any Ideas

Anthony Garrett · 3 April 2014 - 08:18
United Kingdom · Virgin Media

I keep getting the message this URL is not accessible when I try to access the National Lottery site

Richard Przystupa · 29 March 2014 - 04:53
United Kingdom · Tiscali UK Limited

Website wont connect, message says "Oops! Google Chrome could not connect to". This happened yesterday and now today all other websites seem to be working.

Sue Shawcross · 23 March 2014 - 06:40
United Kingdom · Cable & Wireless UK P.U.C.

Last Sunday and again today I cannot access the Thunderball or any other results. It's not my PC because I cannot get the results on my iPad either :-(

Tina Connell · 5 March 2014 - 09:59
United Kingdom · BT

The site is down, log in select account it says your session has timed out, try again... same thing! super slow to bring account details up too!

Jim Cook · 17 February 2014 - 13:27
United Kingdom · BT

Have the hackers diverted the jackpot funds to another account. This it what to expect when cowboys are running the show.

David Ash · 11 February 2014 - 02:03
United Kingdom · PlusNet Technologies

Contacted my provider (Plusnet) who reset my connection at their end. This site now works correctly. Apparently the Camelot server was seeing my IP address as out of UK so wouldn't load. Once a new IP address had been allocated no more problems. Try contacting your provider.

Marie Dannatt · 2 February 2014 - 00:39
United Kingdom · TalkTalk

this is the fourth time I have tried in the past week, not very good when you put your money on and dont know your numbers to check them

Jude Riseborough · 31 January 2014 - 07:34
United Kingdom · Sky Broadband

Why can't I access the national lottery website safari cannot find server but it is up and running

Donna Anderson · 29 January 2014 - 23:56
United Kingdom · Sky Broadband

I have been unable to get into this site for the last week, keep getting message saying.. This page cannot be displayed... pants

Steve Wood ❂ · 26 January 2014 - 09:02
United Kingdom · Three

been getting this message for 2days now, even used different browser but no joy

Oops! Google Chrome could not connect to
Try reloading: www.­national-­lottery.­co.­uk

Richard Whitaker · 22 January 2014 - 03:20
United Kingdom · Three

been trying to check results for 2 days now, site will not load. Says its up here but its not. every other site loads fine, just lottery not working, whats going on?

Lynne Boshier · 18 January 2014 - 18:10
United Kingdom · BT

Been trying all day and just keeps saying 'website not responding'!!

Christine Wickham · 31 December 2013 - 00:09
United Kingdom · TalkTalk

The National Lottery website has accepted my money but won't let me buy a ticket for the Euro lottery tonight - I expect it's gone into overload...

Danny Ralph · 29 December 2013 - 12:00
United Kingdom · Virgin Media

Grrrr, just got on long enough to win some money and its gone down, any news on when i can get back to it?

Pete English · 29 December 2013 - 11:53
United Kingdom · Virgin Media

I've had an e-mail from National Lottery telling me to check my results but I cannot open the website. Is it UP or DOWN right now?

John Hamer · 29 December 2013 - 11:05
Isle of Man · Manx Telecom

Hi, tried all 3 browsers without success, any idea when your servers will be up and running again, I am trying to give you money lol

Julie Weatherhead · 23 November 2013 - 05:30
United Kingdom · TalkTalk

I cannot open up the National lottery website - it is stating it as a blocked gambling domain and an untrusted website. Reference is given to the fact that even if I do not normally experiance difficulty someone could be trying to tamper with my information?

Hilary Gardiner · 12 October 2013 - 18:17
United Kingdom · TalkTalk

I have an error message saying "We're very sorry, game play is currently closed on the site. Please try again later."

Peter Bennett · 11 October 2013 - 11:47
United Kingdom · Sky Broadband

Obviously they haven't sold enough euromillion tickets for tomorrow!! I smell a rat - they haven't lost any money here! Everyone will just buy tickets for tomorrow

Roger Owen · 11 October 2013 - 11:31
United Kingdom · TalkTalk

Can't log in! Have I saved £2, or just lost a few million? I'll never know!

Maureen Strain · 11 October 2013 - 11:25
United Kingdom · Sky Broadband

Been trying for ages doesn't look like it will be up and runnning before 7.30pm now, so frustrating.

Glen Webster · 11 October 2013 - 11:22
United Kingdom · Tiscali UK Limited

Just sent them this:
Hi Camalot.

I must say that I and am sure a few hundred people who use your website are very disappointed. I was able to add funds but not able to play games. Very unfair of you not to post something on the home page advising people to not put the minimum funds in, instead go and purchase from a store as we are having problems.

It has just this second come up as having a problem… I know that there are early warnings for this sort of thing.. Now you are probably down a few hundred thousand pounds and we don't have a ticket but you have our money.. Very unfair indeed

Susan Owens · 11 October 2013 - 11:21
United Kingdom · BT

I have been trying to purchase a euromillions ticket since 5.30 this evening, when I try to sign in with my pass word etc just getting bounced back to home page, v. frustrating.

Paul Sheldrake · 11 October 2013 - 11:20
United Kingdom · Sky Broadband

This is the same as last week, anyone else getting the feeling they are doing this on purpose to stop people playing Euromillions instead of the "new" £2 lotto...?

Roger Gilbert · 11 October 2013 - 11:20
United Kingdom · Virgin Media

But isn't it great to know you are not alone? Thank you to everyone else in the same boat who has bothered to post! Good luck everyone and I hope they sort it before 1930hrs... :-/

Sharon Willerton · 11 October 2013 - 11:13
United Kingdom · Virgin Media

Typical... let me add funds, took my money no error there but now wont let me buy tickets!!!

Jason Edwards · 11 October 2013 - 11:06
United Kingdom · TalkTalk

Fantastic! It's down. No doubt my regular number will pop up tonight as I can't get on the server

Glen Webster · 11 October 2013 - 11:05
United Kingdom · Tiscali UK Limited

Hey I was able to put some money into my account.. Typical eah Cant bloody spend it on tickets though!!!

Ana R Pinto · 11 October 2013 - 11:04
United Kingdom · Cable & Wireless UK P.U.C.

I can't log in either, now all I get is error messages - can't even access the site! :@

Nick King · 11 October 2013 - 11:03
United Kingdom · Virgin Media

Doing my nut in, can't be bothered to go out, it's cold and raining and the football is on soon. Not to worry it will roll over anyway, I'm not that lucky.

Gary Goldingay · 11 October 2013 - 11:00
United Kingdom · Virgin Media

this keeps chucking me off !! what if my numbers come up and this site wouldnt let me put my tickets on !!! whats goin on grrrrr

Jermaine Denton Reid · 11 October 2013 - 10:52
United Kingdom · TalkTalk

it just worked i managed to get a lucky dip to go through for tonight!!

i have managed to do 2 lines now. the trick is to sign in then hover over play games, click on euro millions enter your numbers etc click play and thats worked twice for me using chrome.

Susan Dickinson · 11 October 2013 - 10:42
United Kingdom · Virgin Media

There is definitely a problem. "There has been an error while processing your request" it says, and chucks me out.

Cris Winter · 11 October 2013 - 10:41
United Kingdom · TalkTalk

This is driving me crazy. Tried 2 different Browsers. Not recognising your Username or password !!! I get in then "timed out immediately" or "there is a problem with your" !!! ... Restored to a previous date and reloaded the IE browser All this has seemed to gone AWOL sins the price went up and the changed the format of the website... SORT IT OUT. AHHHHHHH... but I am pleased to see I am not the only one... ;-)

David Power · 11 October 2013 - 10:40
United Kingdom · Tiscali UK Limited

Great, they've just posted a tweet admitting the site is screwed and recommending going to a store to buy tickets

Insa Sieglinde Schiller · 11 October 2013 - 10:40
United Kingdom · Tiscali UK Limited

same problem for me! "there has been an error while processing your request"

Jane Earle · 11 October 2013 - 10:40
United Kingdom · Orange Home UK

Can log in but won't let me buy a ticket. Redirects to home page and bounces me out. Can't connect with IE, Chrome or Safari...

Jermaine Denton Reid · 11 October 2013 - 10:36
United Kingdom · TalkTalk

exactly the same i could add funds and now i cannot use them to play any games

David Power · 11 October 2013 - 10:30
United Kingdom · Virgin Media

I've tried two different browsers, using two completely different internet prodviders. I just can't use the site as it keeps randomly saying 'there has been an error while processing your request' when moving between pages

Katharine Chapman · 11 October 2013 - 10:28
United Kingdom · BT

unable to log into Lotto, 'error processing your request' message and logs me out.

Lancet Biglet · 11 October 2013 - 10:25
United Kingdom · Daisy Communications

keeps logging me out & I am not able to buy a Euromillions ticket - crashing with "there has been an error while processing your request" - this system is really dire !

Daf Houston · 11 October 2013 - 10:24
United Kingdom · Sky Broadband

I can get in but then it chucks me off and tells me to go to the home page

Shirley Kay · 11 October 2013 - 10:20
United Kingdom · Kcom

Can't sign in! haven't been able to do so since the lottery went up in price, so frustrating. Might give it up as a bad job! come on Camelot, sort it out!

Howard Belk · 11 October 2013 - 10:18
United Kingdom · Virgin Media

It is messed up, if not down! Tried 4 different browsers: get "there has been an error while processing your request"

Danielle Brown · 11 October 2013 - 10:18
United Kingdom · Virgin Media

Can't connect via chrome or IE7..cleared cache. Intermittent errors. manage to loin but when try to buy ticket, error message appears

Tony Adams · 11 October 2013 - 04:56
United Kingdom · BT

I am able to log in but when I try to open a message or purchase a ticket the site appears to crash and I get compter diagnostic screen come up

Margot Atkinson · 11 October 2013 - 02:35
United Kingdom · Virgin Media

can't log into my account. have read the comment about trouble with google chrome, how long before national lottery fix it

Joseph Quinton · 11 October 2013 - 01:19
United Kingdom · Virgin Media

DJ Is the lottery site having probs i can sign in but then it goes to not avaible

Maggie Smith · 9 October 2013 - 04:33
United Kingdom · TalkTalk

I am able to log in but its very intermitent and keeps coming up with the page not available so not able to complete transaction

Robert Easton · 8 October 2013 - 15:16
United Kingdom · Demon Internet / Thus plc

Internet Explorer is now giving me problems, I can log on but every other page it drops out! Diagnostics tell me there is no problem with the web page.

Michele Waters · 7 October 2013 - 12:50
United Kingdom · PlusNet Technologies

Have not been able to log into National-Lottery for over a week now - using Google Chrome. Evidently NL are aware of this and fixing the problem. When???

John Hamer · 7 October 2013 - 11:24
Isle of Man · Manx Telecom

Got connected in I Explorer and Firefox today but still no luck with Chrome

Stephen King · 5 October 2013 - 08:41
United Kingdom · Tiscali UK Limited

It is official: there is a problem accessing the Lottery site using Chrome. But you can access via Internet Explorer. Here is the official message on the website:

"Sign in

warning We are aware that some players are experiencing issues following a recent update to Google Chrome. If you are able to use another browser, we would advise doing this while we investigate how this issue can be resolved."

David Caldecourt · 4 October 2013 - 12:40
United Kingdom · TalkTalk

Cannot log in to account. strange effects on mobile phone when trying. Using PC keeps saying error and recycling to login script. Been like this since midday. Message displayed regarding Chrome but I am using Firefox.

Elizabeth Ann Salmon · 4 October 2013 - 11:41
United Kingdom · Virgin Media

its up but cannot play euro!

Camelot should not be operating the lottery!, they make too much to have a website down! ...£2 a ticket! robbing Bs!

John Green · 4 October 2013 - 11:37
United Kingdom · Sky Broadband

Think I will do the football pools instead now, cheaper and their site works

Andy Lowe · 4 October 2013 - 11:26
United Kingdom · TalkTalk

Not working using either AoL or Mozilla Firefox browsers. Cock-up time...

Craig Quayle · 4 October 2013 - 11:23
United Kingdom · BT

Pain in the arse. 'Play online' it is so much easier. Ha! Haven't been able to log in for well over 1/2 an hour so too late for tonights draw then.

Karen Tilston · 4 October 2013 - 11:17
United Kingdom · Sky Broadband

Can't access with any browser. Helpful.
Imagine the money you are losing from people who can't connect!

Andrew Randall · 4 October 2013 - 11:07
United Kingdom · TalkTalk

Can't access site as it says it is busy - wait time 37 minutes, which is AFTER the euromillions closes

Matthew Bates · 4 October 2013 - 09:13
United Kingdom · Sky Broadband

Couldnt login on mobile so used PC. I'm met with the error National Lottery online services are temporarily unavailable.

Services will be resumed shortly. Please accept our apologies for any inconvenience caused.

Good way to start the 'new' lotto

Sheila Blackham · 4 October 2013 - 02:43
United Kingdom · Sky Broadband

Thanks for advice - you can access it by going into Internet Explorer and not through Google!

Andrew Powell · 4 October 2013 - 01:57
United Kingdom · BT

Like everyone else I am struggling to navigate the site at all... constant page not loading messages... bit of a mess really and def needs sorting pronot

Joanne Stanley · 3 October 2013 - 13:12
United Kingdom · Kcom

Cant sign in to my account. Page wont load. Im assuming that it is due to the launch of the new lotto and the volume of people buying a ticket. Fed up with it!

Edit: Managed to get into my account by using Internet Explorer instead of Google Chrome.

David Young · 3 October 2013 - 12:32
United Kingdom · TalkTalk

Cant get into the lottery just now any one else having the same problem

Brian Sanders · 3 October 2013 - 12:19
United Kingdom · BT

Unable to access my account... keep getting a message stating (incorrectly) that I am not a UK resident

Jamie James · 3 October 2013 - 02:14
United Kingdom · BT

Can view top level pages, can't access player account to deposit money or purchase tickets :(

Brian Colley · 3 October 2013 - 02:06
United Kingdom · BT

Web page not available, why change the prices etc without making sure that the website is available and ironing out all the wrinkles that they must have know were about to happen?

Sharad Karia · 3 October 2013 - 01:49
United Kingdom · Virgin Media

I can connect to the website, but cannot access my account to buy tickets.

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