website not working? Is it down right now? Server Status Check screenshot
MSNWebsite Name:
www.msn.comURL Checked:
Response Time:
Last Down:
Checking MSN
Please wait while we check the server...
MSN Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:015.53 ms. 
21:114.45 ms.
00:134.5 ms. 
02:234.51 ms.
04:434.74 ms. 
07:045.25 ms.
09:355.8 ms. 
11:446.63 ms.
13:484.53 ms. 
15:564.59 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 16:34

We have tried pinging MSN website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access MSN - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Fran Ligtas · 8 September 2014 - 17:02
United States · Cox Communications · Safari 7.0.6 on Mac

As of right now (Sept 8, 5pm MT) msn is down. I have an Apple so this rarely occurs. Strange how it happened RIGHT after I gave my opinion of the new msn setup. I said I didn't care for it and we should be given a choice. Hit submit, tried to go back, and it was nothing but a white page for an hour now.

Paul Bryon Bellamy · 28 August 2014 - 09:53
United States · Time Warner Cable · Chrome 34.0 on Windows

All MSN sites are down for Time Warner Cable right now. TWC and Microsoft engineers are working to resolve the issue.

Robert Dunn · 18 July 2014 - 15:06
United States · Comcast Cable · Firefox 30.0 on Windows

I guess microsoft firing thousands of employees today... wonder what their plan is? More money and less service... like almost everything else!

Linda Hall · 18 July 2014 - 03:53
United States · Endeavor Communications · Chrome 35.0 on Windows

Have not been able to get to my MSN homepage since last evening. :( This seems to happen WAY too much.

Darcy Horgan · 16 July 2014 - 12:10
United States · Fairpoint Communications · Safari 5.0.6 on Mac

I haven't been able to get into my list of contacts for two days. Now, when I go to create a new message, my list of contacts won't come up. Also, this is a recurring problem, the font on everything all of a sudden changes to a large font. It has nothing to do with my changing any of my settings.

Tracy Yasinsky · 16 July 2014 - 04:59
Canada · Shaw Communications · Internet Explorer 10.0 on Windows

I was able to get on the game zone in the morning yesterday, and have not been able to starting last night. How can I fix this?

Kathy McDonald · 30 June 2014 - 08:14
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Msn is still giving me problems. It won't open any site on the first try and in Hotmail, it says, "We can't connect to right now. Please try again later."

William Thompson · 27 June 2014 - 21:28
United States · Charter Communications · Internet Explorer 10.0 on Windows

MSN will not let me use my curser to do searches from curser any more, what happened? Are they revamping the site without telling anybody? Also MSN will not let me post comments anymore without using an cellphone witch I do not own as I use VOIP only (MAGIC JACK+) as an phone.

Elizabeth Patti · 26 June 2014 - 07:09
United States · Atlantic Broadband · Firefox 30.0 on Windows

For the last couple of days I've been getting the following message when I try to go to MSN "Ref A: c367be80050c4e7b8b69e3461a91cbcf Ref B: F75893CDF0F86017417DD45C87E7CC0D Ref C: Thu Jun 26 07:08:51 2014 PST" - and the page does not load

Volker Menke · 25 June 2014 - 08:33
United States · Cox Communications · Internet Explorer 9.0 on Windows

No MSN homepage 6/25/14 11:25 EDT on IE or Google Chrome.
The address box has the "Bing" icon and the top of the browser page says: "Ref A: 62742af1e92a4210a79568a6624179b1 Ref B: AED078632430A274889A1DC966DDFD3A Ref C: Wed Jun 25 08:25:20 2014 PST"

MSN money etc work fine as do all other wensites.

Anita Baalman · 25 June 2014 - 08:32
United States · Cogent Communications · Internet Explorer 11.0 on Windows

I too got the same A through C code, it's just the usual MSN page for me, I use yahoo mail. Just thought to read some news on our home page and got the code once again and just like the others, happens almost every day.

Mark Winiarski · 24 June 2014 - 16:26
United States · AT&T Wireless · Firefox 27.0 on Mac

i was at a clients house today and because I'm lazy/dyslexic I like short URLs for testing. needless to say MSN is pretty short and well it didn't work.
it loaded up in Internet Explorer and said something along the lines of "a need to enter a captcha" and everything was branded in "" but the URL still said "". I tried loading using "HTTPS" but got an certificate error.

so i jumped over to my iPad on the same network. and using a third-party browser came up with the random number string with either native user agent or Internet Explorer user agent.

This was on frontier DSL.
got home, same iPad, i reload and it loaded.
at home I have AT&T cellular.

Clifford Shakun · 24 June 2014 - 09:35
United States · Verizon Internet Services · Firefox 30.0 on Windows hacked down day two! this problem is an ongoing hack of microsoft's internal servers which refuses to fix or acknowledge #msndown #blind Ref A: 93cfbb9bfb6948d3a36b3488a97a7721 Ref B: 17DC10DD016E60F7722D28B131FFCBE8 Ref C: Tue Jun 24 09:32:16 2014 PST

Tamara Carousos · 24 June 2014 - 09:23
United States · Cogent Communications · Chrome 35.0 on Windows

For some MSN homepage puts up this:
Ref A: e0777b18cec74df8bc2e9c4390793ee8 Ref B: 2815277F948FC5381EF23251D56D296F Ref C: Tue Jun 24 09:22:41 2014 PST Can anyone please tell me what that means and how I can get my page back??? Thanks!

David R. Feiler · 24 June 2014 - 09:18
United States · Comcast Cable · Internet Explorer 11.0 on Windows

You say msn is up, but it is not. All I get is "Ref A" and then a string of numbers and letters across the top of my screen.

Sue Marcille-Doering · 24 June 2014 - 07:44
United States · Charter Communications · Internet Explorer 8.0 on Windows

My MSN page was also down. I went to Google and made that my home page and then I went back and made MSN my home page and it worked! Hope this helps

Gordon West · 24 June 2014 - 07:21
United Kingdom · TalkTalk · Chrome 31.0 on Windows

cant access hotmail or even get onto MSN home page, . message displayed is : below, .. Anyone else having this issue??

Cheryl A. Green · 24 June 2014 - 07:15
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

Since Friday intermittent issues - keep getting Ref A: 7ebad13bac64419ba1b1e748d4e5cf68 Ref B: 02434061FA1966E26450C8A80F20DEEC Ref C: Tue Jun 24 07:14:39 2014 PST

Agnieszka Zątek · 23 June 2014 - 20:24
United States · Comcast Cable · Internet Explorer 11.0 on Windows

It is absolutely down and it has been for a few hours now. I checked more than six hours ago from work - (different network/provider/computer/physical location) and it is still down from home. Your testing is worth nothing - the website just shows a reference number of sorts and that's all - how could this pass your test is beyond my comprehension.

Travis Graham · 23 June 2014 - 16:49
United States · Windstream Communications · Internet Explorer 9.0 on Windows

msn is down right now. 0648pm csdt. 6/23/2014. this is the second time in the last 2 hours. provider is

Jeff Greenberg · 23 June 2014 - 16:44
United States · FiberLight · Chrome 35.0 on Windows

seems down on our network... here's the return error.. Ref A: 06e7c0b6bc364048b0ed353df61abfaa Ref B: F554D4323364B2EF8ACA626E0BC9864D Ref C: Mon Jun 23 16:44:00 2014 PST

Ward Correll · 23 June 2014 - 15:18
United States · New Wave Communications · Internet Explorer 11.0 on Windows

Getting weird one line Ref A, B, and C codes when trying to access I guess someone on their side is messing around with the html and script pages. Probably just a server side issue. Weird though, I figured would have instant changes and no web page down time. Probably some bad planning on their part.

Brad Bates · 23 June 2014 - 06:14
United States · CenturyLink · Internet Explorer 11.0 on Windows

Ref A: 396b70e33bb349e99f1f5190df7c33f0 Ref B: 5E02F8BDAF648F3BDD93A41F70378A18 Ref C: Mon Jun 23 06:11:50 2014 PST This is what I'm now getting when clicking on It was working earlier today yet when checking I'm told they are not down? I have no faith in the honesty of the answers to is it down right now.

Kathryne Mommens · 23 June 2014 - 06:08
United States · Windstream Communications · Internet Explorer 8.0 on Windows

When I try to get onto MSN homepage all I get is this message: Ref A: d0b57284bb654cfd8476ac0825981cea Ref B: 4F68148F0BA5E1F0A11BC47D3BFC8971 Ref C: Mon Jun 23 05:59:50 2014 PST Can anyone tell me what it is and how to get rid of it and back to MSN homepage?

Ashley A McCullough · 23 June 2014 - 06:02
United States · Frontier Communications · Chrome 35.0 on Windows

Unable to view on any of my browsers... I keep getting this error: Ref A: 33ec76a8bcfa462087e6d26695590ffc Ref B: CC1E886DC0EE2592413168047B3B4C76 Ref C: Mon Jun 23 06:01:51 2014 PST

Michael Ebbink · 20 June 2014 - 09:38
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Okay, so when I open it, the site comes up with either one of the things I mentioned in the first post or it comes up with the front page of the website but won't load any of the headline slides (or whatever you call those 12 slides of news stories) past the first one.

Devon Nelson · 20 June 2014 - 09:36
United States · Montana Internet Corporation · Firefox 30.0 on Windows

keep getting the error : Ref A: 18df63e4755147908158ee14070e9411 Ref B: DDEAB1EA4DC3CADFFBC6AD3F5CC2A497 Ref C: Fri Jun 20 09:35:43 2014 PST

Michael Painter · 20 June 2014 - 09:35
United States · Comcast Business Communications · Chrome 35.0 on Windows returning: a bunch of code with the date and time visible in it... went away within 10 minutes.

Michael Ebbink · 20 June 2014 - 09:33
United States · Comcast Cable · Internet Explorer 11.0 on Windows doesn't seem to be working for any of my browsers (IE, Firefox, Google Chrome), and whenever I go to it keeps saying "Ref A: d43e381baa624699bc54ba89c64985d8 Ref B: 69492317F54E8A1AE5091FF298BF9188 Ref C: Fri Jun 20 09:31:22 2014 PST", and one time came up with "Service Unavailable HTTP Error 503. The service is unavailable."

Lorraine Ziemke · 6 June 2014 - 12:01
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I got the security code yesterday - finally after much help - but still not receiving emails. What can I do?

Judith Otteson · 16 May 2014 - 14:12
United States · Cox Communications · Internet Explorer 11.0 on Windows

It takes along time to open the outlook from the MSN website. The site keeps loading for more than 5 minutes before I reach the login page and after I signed in it took me more than 10 minutes to see my inbox. Everything was working perfectly fine till around 22.00 PST. d I have been facing this problem since early morning today. I am running a business and this is causing me a lot of problem. Please look into this on priority basis and fix this as soon as possible.

Barry Salisbury · 14 May 2014 - 06:32
United Kingdom · Tiscali UK Limited · Internet Explorer 11.0 on Windows

For the last few days MSN/OUTLOOK has continually gone down when trying to surf. Having to go to the library!! can open emails sometimes. WHAT IS GOING ON?

Kay McKelvey · 10 May 2014 - 09:37
United States · Time Warner Cable

can't sign into my husband's account from my computer. Can't sign out of my website and sign into his website on msn. Can't open email on his computer. Can't click on URL on an email. Most of all, i can't talk to a real person at msn to fix any of these problems!!!

Sue Cronizer · 10 May 2014 - 08:17
United States · Comcast Cable

Cannot log on to the server from outlook 2007. No issues with or Help.

Michael Jensen · 1 May 2014 - 11:34
United States · Cbeyond Communications

Attempting to access I get the following mssg. Ref A: 92b25dffa6a24839b5886ca868e929f4 Ref B: A87BA98E5EC5E7D80B177B37A5C0D784 Ref C: Thu May 01 11:33:05 2014 PST

Pat Malbrough · 30 March 2014 - 13:22
United States · Cox Communications

I just renewed my MSN service. I'm having trouble with my email. Today, I can't open some of my messages. Yesterday I couldn't open any of my messages. Other than this, my computer has been operating just fine. Is MSN having problems?

Bill Levine · 28 March 2014 - 12:56
United States · EarthLink

When I try to access any msn site I get the following:
"Oops! Internet Explorer could not find
Try reloading: www.­msn.­com"
Yet you show the site is up!

Taraneh Moghaddam · 27 March 2014 - 14:45
Italy · Telecom Italia

I can't access the subjects I type in the web search box as it does not respond. There is an advert for the new 3 telephones that has started this problem from this morning. What can I do tot rectify the problem?

Ed Powell · 16 March 2014 - 11:58
United Kingdom · TalkTalk

I'm trying to add a comment or rate an item on MSN sports and when I click on a thumbs up or down the f#!king page just shoots to the headline and picture. Why is this and how can I solve this problem. PS sorry for the bad language but it's really pi#sing me off.

Zina Elizabeth Shewchuk · 12 March 2014 - 17:22
Canada · SaskTel

I can get to msn home page fine but once I enter my email I cannot manipulate anything emails don't open cant switch through pages like spam or drafts or what have you just nothing for days now

Wade Gann · 7 March 2014 - 10:26
United States ·

MSN home page will not load, it goes directly to "Sign In". I tried my password and it says its not correct. It has done this to me before but out of the blue it starts working again.

John Ossenfort · 27 February 2014 - 07:46
United States · CenturyLink seems to be missing most or all emails from 8:45 PM MST on Feb. 26 to about 7:20 AM today (Feb 27). Oddly enough, the emails show up on my cell phone but not on the web or on my computer (Thunderbird). They are not in Junk, Trash or Spam.

Barbara Heffernan · 17 February 2014 - 18:59
United States · Verizon FiOS

MSN goes down whenever I am looking at Ebay sites or doing anything on that site. When I am scrolling products, bidding, looking, it says program is shutting down, this happens all day and night for weeks. I feel like throwing this new Windows 8 computer out the windo or get rid of MSN. It is very frustrating and I am not getting good service from MSN. What is going on?

Norma Sue Gremar Ivie · 15 February 2014 - 21:26
United States · Hughes Network Systems

MSN loads but it's all jumbled lines and white lines with file folders and usual information but not in the proper format. Can see emails, but none will open. Just get the spinner...

Kaetchen Schaefer · 13 February 2014 - 12:13
United States · AT&T U-verse

My msn. acct takes forever to load today, and won't allow me to move from one file to another. When I access it through Google, I'm asked to sign in every few minutes. What's going on?

Janis Bishop · 5 February 2014 - 11:18
United States · Comcast Cable

I keep getting kicked out of MSN with a message saying it's not available. Started doing this to me yesterday. I get message "there is a problem signing in".

Pat Perry · 30 January 2014 - 17:51
United States · AT&T Internet Services

I am having the same time. Everything that people have posted about what is going on is going on with mind. What can I do to fix it.

I can bring up other pages like FB orJay Leno web site or anything else but when I try to bring up MSN all I get is it try to flash on the http site or it will just go blank. What is wrong with it and how do I fix it.

Michael C Hedman · 27 January 2014 - 08:19
United States · AT&T U-verse

It is down. Other websites work fine, but MSN won't load after multiple attempts. Once or twice would get a partial load, but images and graphics didn't render.

Cindy Anderson · 26 January 2014 - 15:35
United States · Verizon FiOS

haven't been able to log into my msn home page for at east the past 24 hours. I get an error message "something went wrong and we can't sign you in right now. try again later"

Susie Saul · 8 January 2014 - 10:10
United States · JAB Wireless

My MSN will not load for me.. It is 11:08am here and I've been trying all morning.. All I get is the Green WOT circle spinning on the My MSN tab and a big white, blank page.. Anyone know what's going on? I can get regular MSN, just not my customized page..

Helen Simmers · 8 January 2014 - 08:52
United States · Comcast Cable

MSN is doing its not loading again just like it was a few days ago. I know it's not me, all other sites load just fine. They need to get their act together or Microsoft is going to end up being just part of history because the way they are right now, they have no future.

Wilma Kumar-Rubock · 7 January 2014 - 05:51
United States · Comcast Cable

when I log in to, my favorites are no longer showing up and the greeting states "Welcome Guest." I know there were problems yesterday. Something else going on today?

Douglas Teten · 6 January 2014 - 11:41
United States · Verizon FiOS

Dear MSN Defenders – I am also having problems with the My MSN servers. I have been able to search the Internet enough to understand that this is an MSN issue.

However, one would think that MSN would make it known that there is a problem to their users, which has not been the case. Many of us have spent extra time today trying to figure out that it was an MSN issue and not something wrong with our PCs.

I believe that is the frustration that is emanating through these comments. It is not that the website is down, it is just that they refused to broadcast it leading people to waste time.

They should have a front-page announcement on MSN telling users that they are down and will resolved the problem as soon as possible. The silence is interpreted as uncaring and arrogant. After all if this was my business I would have put it in big bold letters so that my users would not waste time and could come back later when it is fixed. They have not done this and that is their crime.

Kivalina Mauck Gwynn · 5 January 2014 - 10:51
United States · Cox Communications

Ref A: af54b354294f469a94bd757211ba1863 Ref B: F139D06E3562626843275F2AA2AEBB20 Ref C: Sun Jan 05 10:50:29 2014 PST
If its NOT DOWN why do I get this everytime then???

Kathryn Praye · 4 January 2014 - 19:34
United States · LocalTel Communications

When I click on a link on the homepage, the article shows up for a second, then I get a message, Sorry, it's not here.

We don't have a page at this address. Can we help you find something?

Check the web address again. Go to the MSN homepage. Use the search box above. Check the MSN Directory.

Since it's a link from the homepage, I'm unsure what the problem could be.

Mike D Albrecht · 3 December 2013 - 07:29
United States · CenturyLink

every time I bring up my internet explorer where I have MSN.COM as my home page it brings me to the live log in screen. I think it may have something to do with my settings but I can not figure it out. PLEASE Help, Thank you

Gene Gauzner · 21 November 2013 - 18:24
United States · AT&T U-verse

same here: trying to email from yahoo mail and getting repeasted messages: Sorry, we were unable to deliver your message to the following address. :No MX or A records for

Emmett McMahon · 21 November 2013 - 17:54
United States · AT&T U-verse

Hi, I am on YAHOO, I do have a friend who is on and most emails sent to him were not delivered, they came back stating that there were no records for it ?/ mI took the message as meaning the site could not be located or as down. I am glad I didn't take his advice to use MSN for a browser.

Linda Summerscales · 21 November 2013 - 15:08
United Kingdom · Orange Home UK

MSN main page is up but according to the date at the top of the page it's 12th November 2013 with the headlines from that date and not 21/11/2013! Mail is off

Philip Main · 21 November 2013 - 14:58
United Kingdom · BT

MSN Uk is also down, unable to connect router keeps saying dns is not responding but I can access everything else. Is because XBOX 1 being released tonight

Thomas Spero · 21 November 2013 - 14:57
United States · Verizon Internet Services

MSN is down for me right now, too. I can not access anything, MY MSN, MSN, MSN going through Facebook contact customer service, nothing. At least last time it was only MY MSN. this time it is everything.

Tony Lewis · 21 November 2013 - 14:56
United States · Washington State K-20 Telecommunications Network

I can't believe how people react when they can't get their email. OMG the world is coming to an end. I can't get my email... You people are crazy. Walk away from the computer for a while and discover the world outside.

Gareth Camies · 21 November 2013 - 14:55
United Kingdom · Sky Broadband

I have pinged the server several times and have failed to get a response from it n it looks like its not just isolated as and are down, i'd say its more than just a minor disruption.

Jonathan Williams · 21 November 2013 - 14:48
United Kingdom · BT

Oops! Google Chrome could not find

Try reloading: www.­msn.­com That is all me and my brother are getting from different houses. -.-

Harry Winter · 15 November 2013 - 09:46
United States · Time Warner Cable is constantly substituing "THERE OWN", website (search engin) for MSN! --- is that not a crime? I have to reload MSN Homepage every few hours!

Roger Prescott · 9 November 2013 - 11:32
United States · Comcast Cable

It's as if nothing ever happened.

Nothing from MSN, nobody is talking about it.

It's as if the 3 days of Hell have simply gone down the MSN toilet. All better now, no diarrhea, no stink, here's the Kool-Aid and let's just drink.

And the peasants will not look hard at the Lord.

Roger Prescott · 8 November 2013 - 11:09
United States · Comcast Cable

Dan, Dan, Dan...

I was aware. In August some concerned Canadian posted, in a MSN community forum, that MSN intended to shut down My MSN in Canada, in October.

You came back with a comment and edited my post. That's fine. But inaccurate. The point being that MSN has stated an intent to shut down a MSN market. Your assertion that the US is the "main" market is also inaccurate.

There is nothing I've seen that says protest prevented that from happening. Maybe it was just delayed until 11/6/13? Maybe in doing that, they accidently also affected thousands of US users? Maybe it didn't go perfectly. Maybe they were trying to help the federal healthcare fiasco, at the same time.

Dan, Dan, Dan... maybe, maybe, maybe.

As if it meant anything, to begin with. Maybe it does and probably it doesn't.

Once the lights and heat go out. after a storm, everyone in the blackout is screaming "when are they going to fix it!!!?

And once theirs comes back on, they do not care. Not about anyone else, at any rate.

Not unless a loved one is still blacked out.

I, for one, do care. I'd like to understand the blackout, and the storm, and how to stay out of such things or cope with them better.

Rich jokers buy generators - then stand in line at gas stations. The richer ones have a gas truck waiting. Those with the intel, do it all and fly to the tropical island before the storm hits.

And Dan -

If you'd read more carefully (accurately) you would've seen that the Canadian guy WAS talking about "My MSN."

Just saying.

Be well - we're all in this together.

Daniel Barrett · 8 November 2013 - 10:23
United States · Verizon FiOS

To Roger Prescott
WTF? You posted a comment that was responding to the Canadian MSN site closing--not explanation to that effect. I clarified. Keep your insane conspiracy theories and cryptic babble to yourself--I just politely filled in the information you omitted. Sheesh.
Roger Prescott:
"This is from a MSN Community posting from August. Anybody see a lightbulb coming on over their head?
I use MSN My Page. Why will it be discontinued? "

Roger--they are referring to the CANADIAN version of my.msn. That version was scheduled to be discontinued for technical reasons in October probably having to do with the Canadian servers but the discontinuation got cancelled after public outcry.

There is absolutely no indication from MS that they plan to cancel the main American site.

Roger Prescott · 8 November 2013 - 10:13
United States · Comcast Cable

Mine is back. No messing with compatibility - guess MSN got sobered up.

Now, this thread is dead and all the wisdom written will be sucked into the toilet called cyberspace. But it was great while it lasted. Guess I'll go replace that bottle of Scotch... Hello? Hello? (tap-tap) Anybody there?

Susan Russell Evans · 8 November 2013 - 09:49
Canada · EastLink

Thank you Harry Howard. Compatibility worked for me.It is good to see it back I have had it for so long and was really missing it. Who would have believed it was something so simple.

Roger Prescott · 8 November 2013 - 09:13
United States · Comcast Cable

Tom Testi - Have you tried refreshing the page, on your cell phone?

Your cell can save the last time you used it on your cell phone, and this cached page appears from before the event.

If, however, you have refreshed (or gone to a link and back to it) and you get your full page again - then you are truly blessed by God (MSN) and it's a miracle!!!

That would be why it is. Amen.

Roland Winterdal · 8 November 2013 - 07:17
Aruba · Setarnet

This is from Microsoft:

To enrich your user experience through new features, functionality and design, MSN is currently migrating all existing My MSN users to the new My MSN. An earlier phase of this migration allowed users to try the new My MSN in a beta form while returning to their original My MSN page if they so chose. However, production has recently progressed to the point where we are now able to release the latest My MSN to all of our users. As a result, current My MSN users will, over the coming weeks, be migrated to the new My MSN permanently.

Roger Prescott · 8 November 2013 - 07:15
United States · Comcast Cable

Thanks again, Brett K, for another useful comment and update - at least you are looking at things as they are.

As I've posted (scroll down) it looks more and more as if this "problem" is deliberate.

Getting rid of My MSN and forcing users to find another home would certainly free up billions of GBs of server space - which can then be used for their paid services. Go figure. Hope I'm proven wrong, I, obviously and for the same reasons you did, liked the homepage.


Michael R. Rhoads · 8 November 2013 - 06:52
United States · Time Warner Cable

The MSN home page, and more specifically My MSN home page, is scrambled. No columns; it is all scrambled on the left hand side of the screen -- this is if you are facing the screen. What can I do and where I can go to fix this problem?

Brett Krasnov · 8 November 2013 - 05:22
United States · Comcast Cable

As many have said here, snarkily or otherwise, this is Not an MSN site so while it is nice to vent here, not much will be done unless someone there looks at this site. Below is a link to a real MSN forum where this issue is being discussed, but as of yet I see no signs that MSN is responding to this. Maybe if more people post there it will get some answers. You may have to sign up to reply. At least the links on the unformatted page still work so I can sort of usw what was saved, but still very annoying. Good luck to all of us

Suzanne Glazer Genovese · 8 November 2013 - 05:22
United States · Comcast Cable

I have the same problem as everyone else, "MY MSN" all scrambled. Just wondering how long to wait until I move on to another homepage. I have a mac with Safari and never had a problem before.

Charlie Merz · 8 November 2013 - 05:21
United States · Comcast Cable

I concur with Gary Smith and the others. I went into system restore before I went to comments on this site. Nothing worked, although I can access MSN through windows 8. I hope this can be fixed bc I have gotten so used to My MSN and the way I have customized it.

Linda Bowersox · 8 November 2013 - 05:18
United States · PenTeleData

In response to Gary, I have windows 7 and internet exp.10 and my msn does not work. That's unreal that they want $$$ to fix! I'm ready to give up and get a Yahoo home page. This is ridiculous!!

Gary Smith · 8 November 2013 - 04:58
United States · Verizon FiOS

I called Microsoft yesterday and they told me that the problem was with my IE and it was corrupt and that they needed to remote into my computer to fix it, but it would cost me $$$ to do so. Not a chance! this is a wide spread problem that others are experiencing. I tried to tell them that but got no response back from them. It is day 4 with this problem. I have tried everything to fix it with no success. HELP!

One more note: works fine on a win 7 with IE 8, . will not work on Win 8.1 Pro IE 11.

Bill Smith · 8 November 2013 - 04:44
United States · One Communications Corporation

I am another person whose my.msn page is not loading or displaying properly. It happens in internet explorer and Chrome. the Outlook page loads fine so I can still get me email but my home page is all screwed up. What did Microsoft do?

Nan Amanda Grimmer · 8 November 2013 - 04:22
United States · Comcast Cable

I am so glad I found your website! My msn is also totally jumbled, and has been for 3 days. I thought the problem must be me, now I realize it is with msn. My husband is ready just to dump msn, but I am reluctant to do that because so many people have our msn e-mail address because we have had it for years. So ... does anybody know how to actually tell someone at msn about this problem or do I just live with it or is it time to try gmail?

Tony Farina · 8 November 2013 - 04:22
United States · Comcast Cable

Wednesday night, came home and the page was scrambled. Got to work yesterday, and it was fine all day long. Got on at home last night, and it was scrambled. Both PCs are running Windows 7. ?

Gail Atkinson Pendarvis · 8 November 2013 - 03:55
United States · Time Warner Cable

I got a message that said the page is 'UP' but that maybe it isn't working for me. Really? I don't think so! Too many are having problems for 3 days now for it to be my computer. My page looks like a bad report that would get an 'F' and they are trying to say there is no problem. Time for them to admit that the problem isn't our computers. Fix it already!

Kenneth Colamarino · 8 November 2013 - 03:46
United States · Verizon Internet Services works fine. Only is totally jumbled. Three days now. It was in the past an intermittent problem. Looks like another MSN attempt at trying to forcie us to use what they want us to use, i.e. Windows 8 useless apps

Lori Sambor · 8 November 2013 - 03:45
United States · Cox Communications

just got a popup on my garbled mymsn page and the popup was quite perfect and told me that Internet Explorer has been updated. Is it possible this mymsn problem is only on Safari browser

Luis F Castiblanco · 8 November 2013 - 03:40
United States · Charter Communications

I have used this portal since the beginning of times. Perhaps, it is time to look at other alternatives. It is not acceptable that microsoft takes more than three days to address our concerns.

Linda Bowersox · 8 November 2013 - 02:03
United States · PenTeleData

So, here it is 5Am on East Coast, Fri. 11/8 and this damn page is still not fixed. I'm starting to think they're not going to fix it! This is day 3!!! Oh, wait, I just thought, is this the same team that's fixing the gov'ts healthcare website? Finally signed up yesterday with a lousy plan and after hours and hours and 2 trips to Highmark. I was told at Highmark, they've only signed 10% of people that have come in. Anyway, thought I'd share that frustration. Lol

Andy Elms · 7 November 2013 - 20:32
United States · Comcast Cable

Question, msn wants me to verify that my hotmail account is realy mine. "Call us overprotective, " that message. It states that they will send a message to my inbox to verify, but I can't access my inbox! When I try to it's taking me back to the same message

Laurie Kanner · 7 November 2013 - 18:56
United States · Optimum Online

My msn homepage on IE is scrambled right now. I do not know what the issue is but it has been like this all night. All of the text is pushed to the left side and nothing can be done on the page.

Linda Kimelheim Levitt · 7 November 2013 - 18:36
United States · Comcast Cable is a mess - it happened yesterday for no reason - will this get fixed? I just switched from IGoogle - will this be a loss also? Please help - what happened?

Roger Prescott · 7 November 2013 - 17:21
United States · Comcast Cable

This is from a MSN Community posting from August. Anybody see a lightbulb coming on over their head?

"I use MSN My Page. Why will it be discontinued?

I have used the MSN my page for a very long time and use it to manage my life and business. I really like the fact that I have all my links to all my important sites right in front of me on my homepage. I also have all my news and weather the way I want it. Today I noticed a sign saying that this service will be discontinued effective October 2013. MSN suggests I use the new MSN page however it does allow me to put my personal links on the page. I have tried other pages in the past such as iGoogle, netvibes and page flakes but have always preferred the MSN my page. One would think if it will be discontinued that they would be replaced with something better.

I hope that Microsoft will reconsider canceling the service since it is very useful. No matter where I am or on what computer I can login and access all of my linked sites. This is extremely useful to me. I actually love the interface as well.

So tell me why would they canceled this? what would be a good replacement ?"

Rick DeBari · 7 November 2013 - 16:49
United States · Cox Communications

I just went to the following link for MSN help at: The following message was there acknowledging the problem: "November 7, 2013 - PROBLEMS WITH MY.MSN CUSTOMIZED HOMEPAGE. There is currently an issue that some are seeing when going to the page. Some are seeing a default or jumbled page instead of their customized homepage. This issue is being investigated and we are working on a fix. We apologize for the inconvenience and thank you for your patience."

Rafael A. Martinez · 7 November 2013 - 16:11
United States · Verizon Internet Services

This one goes to the Stupid to the Max responder... first their is no reason for you to be insulting anyone here if you dont like the cmnts or have anything nice to say to a person thats posting in the site go where ever the heck my msn page went and get lost... for your information... That post that I put YES THATS WHAT THEY JUST TOLD ME.. maybe you can call them here goes the num... 800-642-7676... even btr go to MSN Member Center and try to fix it if you DONT HAVE PREMIUM

Roger Prescott · 7 November 2013 - 15:44
United States · Comcast Cable

Seeing a LOT of stupidity happening here, now, people.

Like having MSN Premium could make a difference. It can't and it doesn't. MSN Premium is like those extended auto warranties or life insurance - either you don't need or you're dead. But if you call on something like this, they make money and you go through Hell, until they finally admit there was nothing they could do in the first place.

THERE IS NOTHING TECH SUPPORT CAN DO - NOT THE TECH YOU CAN ACCESS. You think some dork with a headset in India or the Philippines can fix a Microsoft Server? The dork can't even call them up! Smarten up, people!

Yeah, like one or two might read this good advice. As I've been saying, posting on this site does nothing! Zero, NaDa. But you feel better that you could post somewhere, anywhere, don't ya?

Susan O'Brien · 7 November 2013 - 15:09
United States · Comcast Cable

Me too. I'm having the same problem that all of you have described. I thought it was my computer and almost took it the repair person. Why haven't they said anything about this. Any one know how to contact them???

Ted Keane · 7 November 2013 - 14:48
United States · Verizon FiOS

Why hasn't Microsoft sent out e-mail to its users to acknowledge that they are aware of the my msn homepage problem and that they are working on fixing it?

Roger Prescott · 7 November 2013 - 14:48
United States · Comcast Cable

I don't know about the rest of you - but I'm getting a really bad feeling.

Maybe this time they won't be able to fix it. Then, it'll be some kind of new and expensive thing.

But the bad feeling is this makes me all the more aware of how dependent we have become, and all that information about ourselves we place in the hands of others, who we don't know and don't know what they are doing with it. Only a sucker believes a stranger or thing that says, "trust me."

That is why you all are so upset - you cant easily get to your information. Think about it.

Think? Yeah, that's gonna happen... not.

George Jen · 7 November 2013 - 13:51
United States · Verizon FiOS

Like everyone else, my MSN homepage is in all text format and justified in one column to the left. It started about 4:00 AM on 11/06/13 and continues unabated. Nothing works to correct the problem

Ron Nicholas · 7 November 2013 - 12:35
United States · Comcast Cable

Same problems that everybody else is happening. It's been this way since early Wednesday morning( 11/06/2013). MSN has not updated "the problem" since yesterday afternoon. What gives with them?

Roger Prescott · 7 November 2013 - 12:17
United States · Comcast Cable

I know!!! Let's all cry and whine, together! Make a really big noise so they can't just ignore us, and, and, and...
Truth is, from this site nobody is listening. And trying to get people together on anything? Yeah, like that's going to happen.
---- Geez. What if Microsoft can't unscramble the eggs?

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