website not working? Is it down right now? Server Status Check screenshot
Mail.comWebsite Name:
www.mail.comURL Checked:
Response Time:
Last Down:
Please wait while we check the server... Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
08:1678.07 ms. 
11:0078.59 ms.
13:3677.9 ms. 
19:1778.27 ms.
22:5278.54 ms. 
00:5477.82 ms.
04:3479.15 ms. 
06:3877.97 ms.
09:2878.92 ms. 
13:5977.67 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:57

We have tried pinging website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ MORE THAN 6 MONTHS AGO ... Customer Support +1855-777-1707 Toll Free · 12 August 2016 - 13:01
· · Chrome 52.0 on Windows

Call Free Helpline For issues.

Deejay Tony Wrightley · 8 August 2016 - 12:37
· · Opera Next 39.0.2256.48 on Windows

It's coming up DNS not found...every other website is working fine. I am in Cyprus on MYN..... :-(

Cuthbert Bannis · 4 August 2016 - 11:53
· · Chrome 51.0 on Android

Get my account back on track let it work goo as it were before

Hesham H. Kamal · 2 August 2016 - 11:12
· · Chrome 51.0 on Windows

can not open , the massage says (this site can not be reached )

Jon Houlton · 21 July 2016 - 09:14
· · Chrome 49.0 on Windows

This is bullshit. Each morning I start It takes 20 minutes before I can even log in (msg saying timeout, too long .....), then when eventually I do log in, I cannot read the indiviual message - just get buffering!

Amanda Fink Freeman · 23 June 2016 - 00:16
· · Chrome 46.0 on Windows

i cannot send an email if it has more than one addressee or attachment, how can i fix this?

Rita Young Guy · 27 May 2016 - 05:29
· · Safari 5.1.9 on Mac

I am able to log in, but then a page comes up asking me to confirm my e-mail address. When I hit "confirm" nothing happens. Won't let me exit that page. Over a week that I am unable to get my e-mail. Have critical mails to read.

Sasa Sani Stankovic · 20 May 2016 - 07:20
· · Chrome 50.0 on Mac

asking to confirm backup address, and then after conformation, "opss season expired" ...what a bulll!!!

Ron Costello · 10 May 2016 - 13:21
· · Safari 9.1 on Mac

I can log in on my iphone but not from my computer!

Meiri Sheldon · 10 May 2016 - 08:18
· · Safari 5.1.7 on Mac

i cannot log in either atm ....
it kssps saying
'Safari can't open the page'
"Too many redirects occured trying to open " This might occur if you open a page that is redirected to open another page which then is redirected to another page to open the original page".

Is anyone else experiencing this problem?

Jon Dracup · 23 April 2016 - 15:23
· · Firefox 45.0 on Windows

Can go to their site, but can't send any e-mails! :( Thunderbird keeps telling me that:

"An error occurred while sending mail. The mail server responded:
Requested action not taken: mailbox unavailable
Failure sending mail. Try again later.
Please check the message recipient "ADDRESS REMOVED" and try again."

Most unhelpful!

Gaurav Mishra · 19 April 2016 - 12:06
· · Chrome 49.0 on Windows

unable to send mails via pop3 singe last half an hour. Says that smtp server down

Bishop Bing Moore · 30 March 2016 - 10:55
· · Internet Explorer 11.0 on Windows

cannot log in to my account on when click to log in absolutely nothing happens. this happens each time I log in

Jim Truscio · 29 March 2016 - 18:19
· · Firefox 45.0 on Windows

I noticed other have gotten their back fairly recently. When will it be back in New Mexico???????

Jim Truscio · 29 March 2016 - 18:12
· · Firefox 45.0 on Windows

When will be up has been down all morning 3-29-2016

Hazel Elam · 29 March 2016 - 16:25
· · Chrome 49.0 on Windows

I could not access my account. I changed my password and got the messaage that I was OK to go. but when I tried to log in again I could not get to my messages. Each time I tried I got a different error message number. And one hour later I haave tried again and still cannot get in. Help!

Christy Cooper · 29 March 2016 - 14:25
· · Chrome 49.0 on Windows

Glad to see others have been able to get in just now. I still cannot. Says "Oops, something went wrong...
Error-Code: 3dc7a94c-20160329-162501-14-lxa16a"

Olusheyi O Makinde · 29 March 2016 - 14:20
· · Chrome 49.0 on Windows


Mike Bloom · 29 March 2016 - 14:11
· · Chrome 49.0 on Mac

Unable to login

Zissa Snow · 29 March 2016 - 14:11
· · Internet Explorer 11.0 on Windows

Same error: "PLEASE TRY AGAIN! A temporary error has occurred". Please sort it out soon as urgent emails are waiting for me. Thanks.

Steve BUckley · 29 March 2016 - 14:09
· · Chrome 49.0 on Windows

its messed up way to go

John Fritsche · 29 March 2016 - 14:07
· · Chrome 49.0 on Windows

Me too. Hope it gets fixed quickly. I need access.

Debra Wollheim Weinsberg · 29 March 2016 - 13:59
· · Chrome 49.0 on Windows

Cannot log in. Says error. Try again.

Steven Brenner · 29 March 2016 - 13:58
· · Chrome 49.0 on Windows

3/29/2016 0855 CST. Can't log in. Error: PLEASE TRY AGAIN!
A temporary error has occurred.

Olusheyi O Makinde · 29 March 2016 - 13:41
· · Chrome 49.0 on Windows

Cant access my account 1sec ago. March 28, 2016

Irene Hawkinson · 29 March 2016 - 13:38
· · Firefox 35.0 on Linux

Trying to access I keep getting the message: temporary error has occurred.

Gaurav Mishra · 29 March 2016 - 09:18
· · Chrome 49.0 on Windows

sending mail via smpt is giving error:
550-Requested action not taken: mailbox unavailable
550 Failure sending mail. Try again later

Liam Jaysean · 23 March 2016 - 05:03
· · Chrome 49.0 on Windows

I can create an account

Cyndi Crownover · 18 March 2016 - 19:23
· · Chrome 49.0 on Windows

I cannot log into my account, I go to log in and it keeps going back to the login page :(

Jonathan Da Silva · 18 March 2016 - 18:24
· · Safari 9.0 on iPad

Same here, login creeds rejected by imap server. Changed password, same issue.

Mansoor Siddique · 18 March 2016 - 18:23
· · Internet Explorer 10.0 on Windows

Can't log in to none of my email accounts with Is there a problem with

Tina Barbieri · 18 March 2016 - 18:14
· · Chrome 49.0 on Windows

yep, not able to log in or access any mail. server must be down. my phone can't check mail either

Martin Stevens · 18 March 2016 - 18:07
· · Chrome 49.0 on Windows

We're all going to die. Mine doesn't work either. I did put in a support ticket, so... good to see I'm not alone.

Samuel 'L' Jackson Driving School · 18 March 2016 - 18:06
· · Chrome 49.0 on Windows

Log in keeps taking me back to log in page - says there are no errors, but clearly there are.

Nestorio Rodrigues · 18 March 2016 - 18:05
· · Chrome 49.0 on Windows

Still down

Vartan Shklyan · 18 March 2016 - 18:04
· · Internet Explorer 11.0 on Windows

Unable to logon as well

Brittany Richards · 18 March 2016 - 18:00
· · Safari 9.0 on iPhone

Cannot login

William Waters · 18 March 2016 - 17:52
· · Chrome 49.0 on Windows

My account just keeps sending me to the log-in page again.

Rich Bisker · 18 March 2016 - 17:50
· · Safari 9.0 on iPhone

Same problem, thought it was hacked or something.

Chris Mcmillan · 18 March 2016 - 17:49
· · Chrome 49.0 on Mac

Mine is doing the same thing and I can't log-in on the website either.

Sam Fraser · 18 March 2016 - 17:47
· · Chrome 48.0 on Windows

Also got a problem, can't log in, reports password is wrong but it's correct

Dave Wartho · 18 March 2016 - 17:44
· · Safari 9.0 on iPad

Yeah I got the same problem too. Hopefully they will fix it soon

Sarah Timmer · 18 March 2016 - 17:41
· · Internet Explorer 11.0 on Windows

Just got a notification on my phone that my phone was not able to acess my email (wrong password). Tried to change my password and still saying not correct password. Guessing the system is down?

Nestorio Rodrigues · 18 March 2016 - 17:35
· · Chrome 49.0 on Windows

cannot log in! just resets back to log in page

Patrick Dullea · 17 March 2016 - 17:14
· · Firefox 44.0 on Windows

Can't log on to email here's the response: Not Found

The requested URL / was not found on this server. Worked fine a few hours ago now total inop.

DrGajendra Singh · 17 February 2016 - 09:48
· · Chrome 48.0 on Windows

I am not able to see my inbox. suddenly all mails are vanished. Anyhow other folders are intact. I am able to receive new mails and send mails. But cant see the the old mails in Inbox. They are not visible in Trash folder also.

Pauline Corbett · 15 February 2016 - 02:44
· · Chrome 46.0 on Windows

Everything is blank. I can't access my emails or a screen to send an email.

Rudolph Pardonek · 19 December 2015 - 00:34
· · Chrome 33.0 on Windows

scratch my phone off your list please, your phone calls are annoying an iam not intrested in what you want from me
thank tou

Andrew Cartlidge · 24 November 2015 - 08:20
· · Chrome 46.0 on Windows premium is 'suddenly' not availble in the UK, although I've been a subscriber for 10 years at least!!!

Andreaz · 13 November 2015 - 16:07
· · Firefox 40.0 on Windows


You've entered an invalid Email address / password combination"

what's wrong with now! 1 year before it look so good and not have any problem. but now i cant login with my id, i try send message to contact service but nothing happen.

Imran Razzaq · 8 November 2015 - 01:34
· · Chrome 46.0 on Windows

I can only open my emails of from iphone, it does show in toolbar on laptop that i have how many emails come but when i click to open, it shows login name or password problem.

Rita Schott · 29 October 2015 - 13:34
· · Chrome 45.0 on Android

Message says 'request entity too large' when I try to access, after signing in.

Judi DeKoning · 27 September 2015 - 13:35
· · Chrome 45.0 on Windows

It wasn't loading messages on start up; now I cannot get on at all. Premium mail 09/27/15

Lois Accardy · 23 September 2015 - 02:26
· · Chrome 45.0 on Android

Will not load messages. Error message: the was an error loading message. Been getting this error all day

Jon Dracup · 12 September 2015 - 13:12
· · Firefox 40.0 on Windows

Have been trying to register myself for a new e-mail address, for the past few days. Have tired numerous variations, and despite many of these being available, the site still tells me "Your registration could not be processed at the moment. Please try again later..."! What's going on?!

Sandra Huskins · 1 September 2015 - 04:07
· · Chrome 44.0 on Windows

When I go to it displays the message this page can't be found..

Margaret Costello · 24 August 2015 - 14:17
· · Firefox 40.0 on Mac

I'm trying to login to see my email and the login screen on the front page refuses to pop up. Also, if the login ever does pop up, the ad blocks the space where I'm supposed to enter my info. I switched from Yahoo b/c of problems, now it seems I'll have to switch from Does ANY email service work? Thanks:+)

Jill Marchand · 9 July 2014 - 07:31
United States · AVAST Software · Chrome 35.0 on Windows

Trying to register a new email account and all I get is this message: Your registration could not be processed at the moment. Please try again later

Parthiban Balraj · 1 July 2014 - 03:48
India · TATA Communications · Chrome 35.0 on Windows

My not working for the last four days, the mail server not responding, can anyone help me how to resolve this... all my personal stuff belong to this mail id.

Dexter Lopez · 30 June 2014 - 00:11
United Arab Emirates · The United Arab Emirates University · Chrome 35.0 on Windows

This error message "Error-Code: 893e1f16-20140630-090742-14-lxa09a" appears whenever I try to click the Inbox or the Email icon. Please, does anyone can suggest something to enable me to access my mails? I will appreciate your help on this.

Newquay Loyal · 29 June 2014 - 21:30
United Kingdom · Three · Chrome 35.0 on Windows

Here in the UK, tried on both mobile and home base, no joy, same happened in February, so not just a US thing, it is a problem.

Dexter Lopez · 29 June 2014 - 10:31
United Arab Emirates · Emirates Integrated Telecommunications Company PJS · Chrome 35.0 on Windows

I can't open my mails or even compose a message for around 2 days. Any news why this is happening?

Howard Calderon · 20 June 2014 - 09:00
United States · Comcast Cable · Firefox 3.6.4 on Mac

Friday, June 20, 2014... is accessible as of today, via comcast. So somebody fixed it finally. I got in using the IP address numbers and/or the hostname Hooray... Have a good day All!

Troy Inch · 18 June 2014 - 20:36
United States · Comcast Cable · Chrome 35.0 on Windows & comcast users... solution simply type the numerical addy for

should take you directly to ... works like a charm... wont go into all the techy stuff it just works!!!

Howard Calderon · 17 June 2014 - 09:03
United States · Comcast Cable · Firefox 3.6.4 on Mac

Comcast seems to be the problem with connecting to I went to several friends of mine who have AT&T and other ISPs and servers and connected quickly and easily to!!
HERE IS THE WORKAROUND: Google "Ultrasurf_download.exe" Download and install this FREE, OPEN-SOURCE GNU Licensed Proxy program on your Windows system, then open the program, follow the directions in the read-me file, and BOOM you WILL be able to get to MAIL.COM. Good Luck to ALL! This has been a major pain in the rear!!

Comcast is the problem! your quick solution to get to your MAIL.COM email until Comcast admits it and does the right thing!!!

Good Luck to all with this issue..... Howie
PS: “Ultrasurf” does NOT install on Apple/Mac computers. But there are other Proxy Server Applications for Mac. Just look around on the net....

Jacqui Young · 17 June 2014 - 07:15
United States · Comcast Cable · Chrome 35.0 on Mac IS DOWN and has been DOWN for days.. and it STINKS I am getting no help.

Drew Priebe · 17 June 2014 - 05:37
United States · Comcast Business Communications · Chrome 35.0 on Windows

We all realize it's down. Does anyone understand why it won't work if your internet is provided by Comcast?

Daisy White · 16 June 2014 - 08:43
United States · Comcast Business Communications · Firefox 27.0 on Windows

mstill down for me trying different browsers and IP. Only works on my phone.

Mary Gladkowski · 15 June 2014 - 11:00
United States · Comcast Cable · Chrome 35.0 on Windows

posted on GooglePlus...
Shared publicly - Jun 13, 2014

We have received your feedback about our webpage not being accessible using certain internet providers. We are in contact with them to solve this issue. Until then we suggest that, if possible, you use a different internet connection (for example with a mobile device) to access We appreciate your patience and apologize for the inconvenience.

Edit: via live chat with comcast customer service...
suggested submitting this form's IP Address : .

Will Sanders · 14 June 2014 - 16:28
United States · Comcast Cable · Chrome 35.0 on Windows is up and running, comcast is the problem. I got on with AT&T 2wire wireless network!!!

Aingil Oculis · 14 June 2014 - 06:40
United States · Comcast Cable · Chrome 33.0 on Windows

Down using Comcast but it does connect thru my 3G/4G Verizon cellular. One of the rare (for me) Comcast outages...

George Smith · 13 June 2014 - 19:52
United States · Comcast Cable · Firefox 29.0 on Windows

I have comcast and haven't had access to for a few days now. Any fix?

Charles Thomas Houghtby IV · 13 June 2014 - 16:06
United States · Comcast Cable · Chrome 35.0 on Linux

all people having trouble getting to the website...

Imap does work. for me. from comcast/xfinity/id assume brighthouse (ccast subsidiary)

IMAP server settings for accessing messages and folders in any email program or service are: IMAP server address: IMAP user name: Your full email address (, for instance) IMAP password: Your password IMAP port: 993 (alternative: 143) IMAP TLS/SSL required: yes (if you use port 143: no)

outgoing SMTP server settings for sending mail through from any email program service are: SMTP server address: SMTP user name: Your full email address ("", for example) SMTP password: Your password SMTP port: 587 (alternatives: 465 and 25) SMTP TLS/SSL required: yes (alternative: no)

Lynette Scott · 13 June 2014 - 13:56
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Spent 30 minutes with Comcast, they admitted to having some "service outages" and am waiting for a call back from a senior tech. No for 3 days.

John Bartlett · 13 June 2014 - 13:24
United States · Comcast Cable · Safari 5.1.9 on Mac

Is this only happening to Comcast customers? I just spent a half hour on customer service chat convincing Carlo to kick this issue up the chain of command.

Jane Heflin · 13 June 2014 - 12:42
United States · Comcast Cable · Chrome 35.0 on Windows

PLEASE can someone help give me a phone number to call to get my mail from this company. I feel like i am held hostage.. If anyone has their telephone number or even a HELP service. please share... is not up in Chicago area!!

Bruce McIntosh · 13 June 2014 - 10:17
United States · Comcast Cable · Firefox 29.0 on Windows

Again Comcast internet service is the problem, get onto via 3G/4G connection, turn off WIFI thru comcast and get your email, call comcast and complain

Sally Balderick · 13 June 2014 - 09:36
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Thanks,, for such great customer non-service. As soon as the site comes back up I'm closing my account.

Mardi Ybarra · 13 June 2014 - 08:52
United States · Comcast Cable · Firefox 30.0 on Windows

I live in Sterling, IL and have not been able to connect to since Monday. I also use Comcast. HELP!!!

Mary Gladkowski · 13 June 2014 - 08:46
United States · Comcast Cable · Chrome 35.0 on Windows

Mine just came back! It had been down about a day and a half. I figured out it was my Comcast as well, because I could access it when not connected to Comcast.

Blair Hunt · 13 June 2014 - 08:23
United States · Comcast Cable · Firefox 30.0 on Windows

I have been without for almost a week. Called the premium site and they wouldn't even tell me if there was a problem. It is my business email and I NEED it...

John Bartlett · 13 June 2014 - 07:00
United States · Comcast Cable · Safari 5.1.9 on Mac not working on Mac or iPad. Will work on iPhone if NOT connected to Wifi. I need access to this email account

Beth Pope · 13 June 2014 - 06:22
United States · Comcast Cable · Chrome 35.0 on Windows

My account hasn't worked for 2 days. It also hasn't worked on my phone. Two of my sons also have accounts and their accounts are not working.

Jack Sackley · 13 June 2014 - 06:01
United States · Comcast Cable · Internet Explorer 8.0 on Windows

Anyone able to get a hold of them and find out problem and when it will be up and running?

Joe Dorner · 13 June 2014 - 04:54
United States · Comcast Cable · Firefox 29.0 on Windows

I had the paid and the free and the link to get the paid doesn't even work. Now can't reach the site for days.

Mike Matelske · 12 June 2014 - 21:10
United States · Comcast Cable · Chrome 35.0 on Windows

It does appear to be a Comcast issue. I could not access it at home via Comcast, but I took my laptop elsewhere and got right into I left open and drove back home and when I connected via Comcast I could continue to view my mail. Once I logged out, though, I could not log back in.

Veronika Tylova · 12 June 2014 - 20:55
United States · Comcast Cable · Firefox 29.0 on Windows

this is the only provider so far i know with these kind of problem. I never had similar issue on Gm, Yh, Hotm etc.. seriously??!! its 2014 guys, do something !!!

Tom Edwards · 12 June 2014 - 15:47
United States · Comcast Cable · Chrome 35.0 on Windows

It took about 8 attempts for me to get through, but I finally reached Comcast, my Internet provider. They claim it is a problem with THEIR equipment, not . They did not give me any estimate on how long it might take to resolve the problem.

Bruce McIntosh · 12 June 2014 - 14:18
United States · Comcast Cable · Firefox 29.0 on Windows

comcast cable is the problem! load and view on phone/device through 3G/4G after turning off WIFI

Roy Honegger · 12 June 2014 - 14:16
United States · Comcast Cable · Safari 5.1.9 on Mac

Comcast internet in Chicago area. Have not been able to load for the last three days.

Charles Paque · 12 June 2014 - 10:21
United States · Comcast Cable · Internet Explorer 11.0 on Windows

ok its not working on my Comcast but its working off my mobile with boost

Barbara Delassus · 12 June 2014 - 09:56
United States · Comcast Cable · Internet Explorer 11.0 on Windows

This is crazy. Going on day 3 with no email FOR MY BUSINESS. This is NOT just down for ME, it's NOT Comcast and it's NOT T-Mobile. IT'S MAIL.COM's fault. Why are there no updates. They have the ability to post their own advertisements on their page, but nothing to address this issue.

Charles Paque · 12 June 2014 - 09:21
United States · Comcast Cable · Internet Explorer 11.0 on Windows

It has been down two days hey go to your facebook page lots of people need to acess their mail wtf communicat

Larry InMichigan · 12 June 2014 - 08:50
United States · Comcast Cable · Firefox 30.0 on Windows has been out since Wed evening. I called their premium support number, 855-269-2217, this morning and was told by the rep in the Philippines that the site is up and running and that I was the only person reporting a problem. Please call them and send messages to I cannot afford to lose all of my email and contact information.

Dave Ingleside · 12 June 2014 - 04:27
United States · Comcast Cable · Chrome 35.0 on Windows

Premium member and cannot access the page at all. This is a business account.

Vusi Mavunda · 12 June 2014 - 03:19
South Africa · FNB Connect ISP · Safari 5.1.7 on Windows

I cannot register a new email address on since last year. I'm in South Africa.

MyPretty Pieces · 11 June 2014 - 17:41
United States · Comcast Cable · Safari 5.1.7 on Mac

This is the worst. I have work info that I need to retrieve. is still down, after 8 hours of trying.

Theresa Dillman Lennox Wiza · 11 June 2014 - 17:25
United States · Comcast Cable · Safari 7.0.4 on Mac

I haven't been able to access in two days. Using Safari on a MacBook Pro.

Kerry S. Smith · 11 June 2014 - 10:29
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I can't even get to the login page. I have tried through 3 different computers

Vincent Rice · 10 June 2014 - 06:42
United States · TDS Telecom · Chrome 35.0 on Windows

I can't get the site to load upand google can't find it. I checked another site and it says it was down 8 hours ago.

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