website not working? Is it down right now? Server Status Check screenshot
Mail.comWebsite Name:
www.mail.comURL Checked:
Response Time:
Last Down:
Please wait while we check the server... Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:4257.59 ms. 
14:0657.55 ms.
16:3257.32 ms. 
18:3957.43 ms.
21:1057.36 ms. 
00:3057.38 ms.
03:2257.57 ms. 
05:2957.41 ms.
07:3357.41 ms. 
10:0757.57 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 11:41

We have tried pinging website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Alfredo V. Lara · 1 day 21 hours 4 mins ago should post their server is down

Catt Angasingha · 3 days 15 hours 47 mins ago

I have trouble access to, it was either very slow or can't access at all. Is there any problem with the system?

Gezanne Baker · 10 April 2014 - 08:56

I cannot get into my account

Dejan Gasic · 9 April 2014 - 09:56

I can't send any email.

Mike Quinn · 4 April 2014 - 11:11

I can't log in - it's stuck on the authenticaton, log in page.

Lynsey Myers · 3 April 2014 - 07:06

When I try to login in the usual way the screen comes up blank. However, it will work through facebook??!! But that's rather annoying as you get a limited view of the message (I guess it's designed for use on a phone). Been like this for about a week now... BOO!!!

Matthew Legacy · 26 March 2014 - 13:09

Says it is up, I cannot connect to the website or through the toolbar at the moment.

Nina Nola · 20 March 2014 - 21:39

Not working for me today at all. Page not openning. Tried several times, different browsers.

Tomasz Melkowski · 19 March 2014 - 10:28

no comments can't get access to new email

Luc Descampe · 18 March 2014 - 22:46

Can't access the url, seems is down at his time

Bhethoro Ismoyo · 14 March 2014 - 11:08

to get email acount in, sign up with mobile phones

Indana Ashok · 2 March 2014 - 18:50

I am unable access my e-mail ID kindly look into the matter.

Adam At Kase-eo · 20 February 2014 - 05:05

Not working for me! Various errors occur, including one that sent me to a foreign log-in page!

Newquay Loyal · 20 February 2014 - 04:39

Can't log on here in the UK, don't usually have any problem with but just when I need it most, it fails me.

Racheal Kidson · 20 February 2014 - 04:23

don't know why I don't just get an email account with another company, never seems to work properly!

Gavin Bartlett · 20 February 2014 - 04:03

i have parcels i need to track. also trying to activate my dj software and cant reach my password as inbox is just loading...

Michel Hulshof · 20 February 2014 - 02:06

I tried to login while iwas doing buiseness emails and all of the sudden i cant connect anymore?! I was mailing my info to someone for selling stuff.

My mail does open but doesnt load the mails themselfs right now. "A temporary error has occurred. Please try again later" Well screw them i say, yes its free but i now understand why!

Phillip Pagac · 18 February 2014 - 19:23

The dam server wont let me on my mail site in english. Only german. Is anyone else having this problem???

Ken Herrera · 16 January 2014 - 22:15

Says my account is blocked and they do not respond to their own "contact us" form to explain why. I've been with them since the service began under a different name, more than 20 years now.. and they suddenly block my account??? Without explanation???

Kimberley Monari · 16 January 2014 - 18:40

Says my account is suspended.

Gilly Newell · 14 January 2014 - 11:12

I can't open my inbox and not able to since before Christmas.. Nightmare!

Phil Bridges · 9 January 2014 - 04:00

Their SMTP (outgoing mail) server has been down again for over a day, all mail bounces, seems to happen every 3 or 4 months. I've been a paying customer for many years but clearly time t move on.

Meg Toile · 3 January 2014 - 03:55

all mail i send out from every acct i have comes back undelivered!

Success Nnebedum · 29 December 2013 - 06:01

i can not register new account in what is the reason over three days now

Madhu Babu Mekala · 22 November 2013 - 22:25 is down and mail is not opening

Joseph Scott Tymonmcnutt · 13 November 2013 - 09:29

I try to get on to once a weeks its been a few months not and i have not been able to check my mail...

Chiang Mai · 8 November 2013 - 19:35 down for 12 hours now at 3.30am GMT. There seems to be a growing problem at ignored by Support. let all users write to the parent company 1&1 to complain. Never a problem with gmail and ymaiil - just the one I pay for Time to dump it I think.

CeCi DeSio · 8 November 2013 - 18:03

A server error has occurred! ALLLL DAY

CeCi DeSio · 8 November 2013 - 16:49

Down for me as well. Server error as usual. No response from support.

Sukhdeep Kaur Sidhu · 6 November 2013 - 14:34

Unable to open data not recieved

Joel Walker · 26 October 2013 - 08:45 is down again...

Mahesh Sanghavi · 23 October 2013 - 00:08

Unable to use for last 3 hrs trying from Melbourne to do some urgent work.Can anybody tell me how long this will continue???

Shareta Berry · 22 October 2013 - 23:10

Is server down can not get in keeps saying tech difficulties and then says error mc

Chiang Mai · 21 October 2013 - 14:49

Premium service POP3 refusing to send from Outlook for five days now and no response from "Priority" Customer (supposed-to-be)Service. No problems with gmail and ymail accounts from Outlook. It looks like is seriously screwed which is sad after many years but perhaps it is time to just abandon it in favour of the many more efficient alternatives ?

Joanne Barbiegirl · 10 October 2013 - 14:36

Getting more unreliable by the day, impossible to check mail sometimes, and right now that is what my problem ism they urgently need to sort out the problems

John M. Leese · 12 September 2013 - 11:53

Every time I click on something in my I get a popup box about uploading an image from my downloads folder

Jos Sierra · 23 August 2013 - 06:49

Can't access to my accounts on my PC and my smartphone; every other page works, so is the domain the one with the problem.

Rico Criner · 16 August 2013 - 10:47

I am one of two people in my house who can't reach using Comcast or Verizon data. But this website says "it's just down for you...". That's ignorant!

Donna Anderson · 16 August 2013 - 10:38

Why.. does it go down - when I NEED IT! Ugh!!! Waiting on information about a new job. GO ME! :) Hope they bring it up soon!!!

Kevin Samson · 16 August 2013 - 10:34 appears to be down. When I try to login, all I get is a blank page with "A server error has occurred!" message.

Kevin Samson · 16 August 2013 - 10:27

When I login, all I get is a blank page with "A server error has occurred!"

Jo English · 16 August 2013 - 10:10

Down for me too : ( "A temporary error has occurred. Please try again later"

New Projekt · 16 August 2013 - 10:08

What the hell!!! Beginning to wind me up a little as had a few problems with the facility over the last 2 weeks...

Tami Sams Pallotta · 16 August 2013 - 10:04

8/16/13 message on desktop that says "a temporary error has occurred" when logging in and on my mobile device the error is " cannot be reached because of a technical issues, try back later"

Sean Canale · 16 August 2013 - 09:57

Can't log in - regular, premium, or desktop.
one time I did get a screen asking for an alternate email address but the buttons were dead.

Tom Ashcraft · 16 August 2013 - 09:48

Can't log in... "A temporary has occurred. Please try again later" !!

Jennifer Paderez · 1 August 2013 - 08:11

Whenever I log into my account the page is white. I can hardly read anything on the page. I contacted and they sent me an automated response confirming the message I sent to them and told me to wait for a reply.... that was on the 20th of July! What the hell,

MandJforever AndAlways · 9 July 2013 - 12:08

i am experiencing about a 2 hour delay when sending and recieving emails

Alex Burda · 9 July 2013 - 08:03

While I can receive mail and access my inbox from Mail app on my Mac, I cannot send any messages (the outgoing server is offline) and worst, I cannot login into my account on the webpage. A blank screen is masking my inbox page. If I refresh, an error message appears an that's that. :(

La Cucaracha · 12 June 2013 - 17:35 is too unreliable.. site down again. This seems to happen once every two months or so. Its not a cache, browser or cookie problem. Its

keeps saying "Sorry, There has been an error We are currently working on this issue. Please try again in a few minutes." ...two hours later

Jonathan Seagull · 18 April 2013 - 22:40

When I go to I get "Please enable Java Script in your browser to log in." It appeared to work two days ago. This is the same for me using all browsers, I've tried everything including rebooting the router. I'd love someone's input on this.

Chris Blake · 9 April 2013 - 07:36

constant freezing, timer issues, cannot access email inbox.. every other day this is happening now. useless. avoid.

David Horner · 8 April 2013 - 12:08

lots of ads when it will load. but no response on any link itried off the home page. after 20 minutes of wasted time im going elsewhere. going to drop this email address too

Manuel Esteve · 22 March 2013 - 10:13

After AOL l bought this it was one of the best free email. I sign in 1997 and still using it, but now very frequently page do not load or I can't access my e-mail. Support never answer anything. time to find a new owner really take care of

Graeme Stowers · 20 March 2013 - 09:25 is down again. Unable to login again. Will now move to a new mail provider.

Lars Henriksson · 18 March 2013 - 03:43

Still down. Does this occur also for users who have the "Premium" version?

Lotta Loppan Gustavsson · 18 March 2013 - 02:44

This is happening WAY too often :-( I need an e-mail that´s working, always, not only now and then. Still... too lazy to get a new one..

Abhishek Dey · 10 March 2013 - 09:14

Down for last 8 hrs almost. It is frustrating as this is my most important mail id and I get all my mails here. When will they resolve the issue..??

Lisa Henry · 7 March 2013 - 19:21

it's been down for months, go to their facebook page and see all the complaints they have a new spam policy and thousands of accounts are blocked and new policy only allows you to send a few emails per 24 hours. i've called at least 60 times and complained, alert the press and contacted their headquarters. and they can't/won't fix it. unbelieveable for a paid email provider. destroyed my busiiness.

Dave Crawford · 6 March 2013 - 19:20

you can get in via the mobil page at the bottom of the site

Joel Walker · 6 March 2013 - 12:53

Well, they finally admitted that they are down. Its about time I guess the techs are out trying to figure out what happened...

Ben Norton · 6 March 2013 - 12:34

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Joel Walker · 6 March 2013 - 12:03 its been over 2 hours and its still not working, think you can wake your tech team up and get them working on this?

Michelle Rettenberger · 6 March 2013 - 11:53

Up and Down all day! When it does work it is very very slow -- I can't continue with these problems. Hard to make a change when you are in business and everyone you know for the past 7 years has your email address. Frustrating!!

Graeme Stowers · 6 March 2013 - 10:29

Yup down again. Browser and imap/pop3 server access not available. Just useless. Time to change email provider.

Joel Walker · 6 March 2013 - 10:13 is down again... I need to find a reliable mail service... this just isn't working for me.

Shelby Smith · 5 March 2013 - 01:50 not letting me access emails even though i have tried different machines, it has been down for hours and i find it hard to believe that this has only affected 4 people and they are saying the server is not down, This is ridiculous, get it sorted, it is like there is no customer support at all! I think I will just change my email after this, so angry!

Kimberley Monari · 4 March 2013 - 23:50

Can't sign in, tried several times. Even had to change my password. It keeps sayin "An error has occured".

Graeme Stowers · 4 March 2013 - 23:25

The system is down again. No access via the browser or Imap/pop3 servers. Not good enough, always a problem now.

Anna Gulkova · 5 February 2013 - 01:23

I try to log in but it doesn't work out. I tried to make a new account, but this service is not available, either. It lasts for about 24 hours now

J Tobar Pratt · 31 January 2013 - 14:50

Lets write to their CEO I am tired of this I have a bussiness to run and MAIL.COM simply is not doing it is the CEO is his secretary

Lets all write to them and complaint

Parnell Willie · 31 January 2013 - 03:35

Yes I tried all 3 of my accounts there and I can't login into none of them. I use the correct password and email address but error comes up. It says try again later. Oh well, whatcha gonna do? It could be a number of things. I tried to contact support but no answer there either. I wonder if the server or network is down.

Jamie George · 31 January 2013 - 03:10

let me rephrase that the sites back but still getting Server error on Login

Aleksandra Fedjanina · 31 January 2013 - 03:02

What's wrong with it? Can't even load main page! I need to be able to access my email whenever i want!

Jamie George · 31 January 2013 - 02:50

at least im not the only one experiencing problems trying to access it

Craig Bell · 31 January 2013 - 02:39 down for me also. Can access any other web sites except this one. Anyone any idea when it will be back up?

Zach Cano · 31 January 2013 - 02:24

Cannot connect to even though it says here that its up and available.

Debi Robles · 17 December 2012 - 12:10 outgoing mail has been undeliverable for weeks now. I spoke to a representative (1855-269-2217)

The following mail servers are being kicked back: (Hotmail), Yahoo, AOL, MSN, GMail, Cox, Comcast, Just to name a few.

There is no expected time for this to be fixed but she says they are working on it. She suggests forwarding your outgoing mail to another account i.e. gmail and sending it out from there. I have been with since 1997 and have never had this kind of problem. If you call they will put you on a list to be notified for when this is fixed.

Ewa Wierzbowska · 14 December 2012 - 16:42

Sarah and Ahsan, I had the exact same problem and was also able to send emails from the website for two days, except then a few days ago when I was trying to log on on the website it displayed 'invalid login/password' message and I have not been able to access my email since then. Noone responded to help request either. Guess it goes without saying that both the login and password are typed in correctly.

Ahsan Munir · 14 December 2012 - 04:10

Hi Sarah I am having the exact same problem it was driving me mad. if you log in to your email via the site you can successfully send emails. i was thinking it was my mac

Sarah Smith · 9 December 2012 - 08:47

All the emails I've sent using my account in the last week or so have been returned as undeliverable days after I've sent them. My husband is having the same issue. No one responds to my help requests. Anyone else having the same issue?

Norma Drye · 26 November 2012 - 10:08

It doesn't even go to the sign in home page. It's as if it doesn't exist.

Móricz Tamás · 26 November 2012 - 10:00 is down, same as, and who know how many domains they have :(

Joyce Pelot Barlow · 26 November 2012 - 09:53

Tried to log in and keep getting this message: A server error has occurred!

Suzi McMullin · 9 November 2012 - 18:54

Wants me to enable Java script - it is! Haven't been able to get on all day. : (

Shaiyel Seltzer · 3 September 2012 - 00:16

Can't access my e-mail. When attempt, it goes to a page as if doesn't exist - a search page.

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