website not working? Is it down right now? Server Status Check screenshot
LoveFilmWebsite Name:
www.lovefilm.comURL Checked:
Response Time:
Last Down:
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LoveFilm Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
02:23325.34 ms. 
05:17338.27 ms.
07:22320.13 ms. 
10:15317.81 ms.
12:22327.66 ms. 
15:03324.28 ms.
17:12319.62 ms. 
19:23322.88 ms.
21:33333.57 ms. 
23:42320.9 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 01:02

We have tried pinging LoveFilm website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access LoveFilm - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Charlotte Henser · 19 March 2014 - 15:29

Doesn't seem as though there is much point in reporting this as it seems there is a list a mile long of people experiencing the same problem. Every time I try to watch something it tells me "an error has occurred.please try again" it's been 6 days now. If I could work out how to deactivate my account I would.

Randall Gully · 23 February 2014 - 11:11

error cant get any films. Broadband ok. Not happy with service.

Brent Hansen · 8 February 2014 - 06:00

Trying lovefilm instant from WII, get error, unavailable try later. Try from my PC and films don't load either. Broadband connection OK. Rental paid.

Shelley-ann Shelley-ann · 14 August 2013 - 05:25

When I click on any film/TV series on Lovefilm, it loads but then the button you press to actually start watching it does not come up at all! So cannot watch anything!

Teresa Anne Wieland · 9 August 2013 - 06:26

I can access LoveFilm on my computers but I want to use my Bravia tv to watch a film, I have an account and I was able to access LoveFilm yesterday on my tv but today it doesnt display the play tab it just gives me an option to add to my my watch list how do I get to watch the films again on my tv ?

Matt 'Raymundo' Atkinson · 4 August 2013 - 13:45

Absolutely terrible service AGAIN. Amazon just toss this crap product and give us the same online streaming package American Prime customers get. 10x the stuff, more up to date movies and cheaper than Lovefilm. SORT IT OUT

Dawud Beale · 4 August 2013 - 13:41

I might join netflicks in protest is lovefilm don't grovel to keep me as a customer

Dawud Beale · 4 August 2013 - 13:40

Thanks for ruining my evening lovefilm. Pizza arrived 45 mins ago and had to eat it before it got cold. Now if I'm lucky enough to get a film tonight it will be without any comfort munchies. Thanks for ruining my evening. Hope you will be compensating us for this. I'm sure you wouldn't tolerate late payments

Gary James John Payne · 4 August 2013 - 13:36

lol i just joined today to see some new movies with my wife and spent hours trying to work out why it wasnt working on any of our devices... only to find out its the stupid servers fault!.. im not impressed.. not a great way to get customers!.

Claire Squire · 4 August 2013 - 13:29

also unable to access lovefilm instant... planned film evening ruined!

Lynne Stewart · 4 August 2013 - 13:15

Definitely down for me. Tried Xbox, Ipad and laptop. No joy. Was just getting into Revenge too.

Laura Cashin · 4 August 2013 - 13:01

System not available error comes up whenever I try to press Watch Now.

Jon Watson · 4 August 2013 - 12:57

Down down down. Site is loading fine, but when I click on 'Watch Now' it comes up with a Service Error.

Really frustrating, as the series I was watching was gaining momentum!

With this and them cancelling game disc delivery I'm seriously considering going over to Netflix full time. Half the price for pretty much the same stuff. Gonna go over there now and watch another series while I fume!

Rebekah Joy · 4 August 2013 - 12:56

Not working on either laptop or tv and I am soooooo addicted to LOST right now

Holly Poppy Matthews · 4 August 2013 - 12:49

Can't access last episode of lost! So mad! Unexpected error! For an hour!

Mark Rothwell · 4 August 2013 - 12:47

lovefilm my arse are they for real they breaking the contract i pay they provide a service, they don't provide the service i don't pay. extratorrent here i come

Phil Archer · 4 August 2013 - 12:46

Waiting in suspense for next Prison Break episode and it crashes, grrr!!!

Sam Hickey · 4 August 2013 - 12:41

Same deal here. I have tried it through The Xbox, The PS3 and the website and I still get the same error message when I try to play a video.

Mark Perrella · 4 August 2013 - 12:29

LOVEFiLM down for us too. Blueray player won't progress past Watch Now. PC reports: Service not available: system.InvaludOperationException: There is an error in XML document (2, 2). System.InvalidOperationException

Angela Pebody · 4 August 2013 - 12:26

Frustrated, Love Film down in the middle of Luther, not impressed...

Naomi Gregory · 4 August 2013 - 12:21

It is down: Service not available: system.InvaludOperationException: There is an error in XML document (2, 2). System.InvalidOperationException

Iain McDougall · 4 August 2013 - 12:21

Same problem, wont connect on Kindle and get Service not available: system.InvaludOperationException: There is an error in XML document (2, 2). System.InvalidOperationException: as well on PC

Nikki Vinter · 9 July 2013 - 16:05

have tried all night to get on to lovefilm... thought it was me and have now discovered it is them... hope they resolve the "error" soon

Duncan Thorp · 9 July 2013 - 14:46

Down for me for second night, ridiculous that it can't be fixed in 2 days, what's going on? Just sent message to customer services, luckily found the email address as the complaint form is on the website that's not working!

River Minx · 9 July 2013 - 14:30

site is flicking in and out of availability - can't actually get to the point where anything will play. Also seems to have an additional field on the play screen demanding a 4 digit PIN, but which is garbled and in any case disabled. :-(

Cheryl 'Chiz' Dootson · 9 July 2013 - 14:24

Homepage seems to be working, Watchlist seems to be working... everything else non functional!

Kiney Bailes · 9 July 2013 - 14:18

Down for 3 days. Sincerely hope there is an enormous apology on the way! Not a word from customer services so far. I think, like many others I'll cancel my account ... as soon as I can get anywhere near the site! Shoddy!

Author Jake Adler · 9 July 2013 - 14:16

Broken service on Sunday and now on Monday. I am usually quite a forgiving person, but two days in a row for HOURS is totally unacceptable. I am moving over to Netflix.

Gibbs Seff Ashby · 9 July 2013 - 14:14

homepage up, everything else down, then watchlist up but then down..

Kevin Frederick Harvey · 9 July 2013 - 13:54

I just sign up to lovefilm and 1 hour later it wasn't there no more :( ... gone

Joseph Cavalli · 9 July 2013 - 13:13

This is getting out of control I cant access Lovefilm because it says website temporally down for what? Lovefilm your becoming worse than EA!!! don't become them please don't and resolve this issue ASAP

Suzanne Hall · 9 July 2013 - 12:48

Down for us too... rang their 0800 number, in fairness they immediately admitted they were having "major issues". Refund for the month anyone?

Ad Win · 9 July 2013 - 12:47

Ridiculous this now. Don't often watch Lovefilm but like to have it from time to time and £5 a month seems reasonable BUT the two nights this week that we've tried to watch and the site is down. You never got this with DVD's. I will be going back to the traditional DVD from now on.

Michelle Josephine Walsh · 9 July 2013 - 12:39

frustrated with this now!!! please fix whatever it is as this is not worth paying for atm!

Ben Litt · 9 July 2013 - 12:29

looks like lovefilm is down - clearly your test isn't fully testing the page being returned from their website

Angie N Alfie · 9 July 2013 - 12:19

complain here

Bianka Freiberg · 9 July 2013 - 12:16

Just so annoying!!! Down again :( And stuck with it through the kindle!!!

Sam Healey · 9 July 2013 - 11:48

me too, the one time there's nothing on TV lol. Not sure if this or 'buffering' is more annoying... but to be fair, Netflix was as bad...

Angie N Alfie · 9 July 2013 - 11:45

We're sorry! An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly.

Christophe Rivet · 9 July 2013 - 11:39

And again.... Has Amazon heard of people power? No ? Money talk then...

John Stewart · 9 July 2013 - 11:28

okay Reimbursement required.. I want to relax in the evening.. Switch to Lovefilm, which I have prepaid for and hey??? No link... Okay might be down for an hour or so But prime time with the kids is now not 8 or 9 pm!!!

Natasha Christine Stallard · 9 July 2013 - 11:28

not working. Am still on my free trial but dunno if i wanna pay for it monthly if this keeps happening

Terry Chipperfield · 9 July 2013 - 11:21

Just sat down to watch a film on LoveFilm and looks like it's down :(

Neely Ambrose · 7 July 2013 - 15:02

If you get the 'website unavailable' screen, just press F5 each time, with about 4 or 5 refreshes you should be logged in and watching something.

Cheryl 'Chiz' Dootson · 7 July 2013 - 14:57

website is working but if you try and watch anything an error message comes up saying Service Not Available!
Bit annoying, Sunday night is when alot of people stay in and watch movies to chill before work start again and this is what happens! A big company like LoveFilm should be able to sort this out quicker!

Nicholas Hilton · 7 July 2013 - 14:52

the main homepage is available but keeps coming up with a server error when you try to do anything else

Mark Wimpory · 7 July 2013 - 14:26

Gah. I have problems for over a week now. I think its time for a bit of a refund. I'll be online chatting to them tomorrow.

Angie N Alfie · 7 July 2013 - 14:17

This is pretty much a weekly occurrence and strangely around the same time, bet it will be back on around 10.30. also if your watching West wing dont sign up to Netflix, they dont have it :p

We're sorry!
An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly.
Tut uns leid!

Beim Bearbeiten Ihres Auftrags ist ein Fehler aufgetreten. Wir arbeiten bereits daran und haben das Problem in Kürze gelöst.

Une erreur s'est produite lorsque nous avons tenté de traiter votre requête. Soyez assuré que nous travaillons déjà à la résolution du problème que nous pensons trouver très rapidement.

Jamie Eggleton · 7 July 2013 - 14:17

Just got this msg: Our website is currently unavailable while we make some improvements to our service. We'll be open for business again soon, please come back shortly to try again. Thank you for your patience

Sarah Brent · 7 July 2013 - 14:11

Well this isn't how I planned my Sunday night. Lovefilm unavailable on Xbox and I can't even get on their website. Major issue?

Adam Eavy · 7 July 2013 - 13:57

Lol its one service problem, first ive had and ive been with lovefilm forever, so cant really complain, Im sure it will get fixed, just chill peoples :)

Richard MacDonald · 7 July 2013 - 13:54

Had Lovefilm on Bravia TV for a year now and constant problems, especially at busy times. I also have Apple TV so i'm fast considering netflix. I've had enough of Lovefilm shoddy service, Sort it out!!

Leyli Gurler · 7 July 2013 - 13:53

Not the first time, hopefully doesn't take too long... VERY FRUSTRATING!

Marcus Ward · 7 July 2013 - 13:52

absolutely rubbish behaviour from such a well established provider! Get your act together Amazon/lovefilm and stop treating us like mugs!... we are paying customers after all!

Claire Anderson · 7 July 2013 - 13:49

Omg right in the middle of a thrilling episode of 24 !! .. they better get it fixed now or am going to Netflix!!

Rebecca J Lucas · 7 July 2013 - 13:45

I keep getting error message 'service unavailable'. It's been going on for at least an hour. It's happened to me before but I'm sure it didn't last this long. Not even getting the gremlin page.

Douglas Ruff · 7 July 2013 - 13:44

Arrrgh paused the movie I was watching and then it threw me out!!! Hurry up and get it fixed @LovefilmHatewaiting

Paul Marshall-DeFliece · 7 July 2013 - 13:28

Good luck Lovefilm with retaining everyone who's on a months free trial and currently signing up for netflix as we speak lol

Christophe Rivet · 7 July 2013 - 13:07

Does anybody knows the legal aspect of this situation Is this a breach of contract?

Tim Harrell · 7 July 2013 - 12:39

Down for me too right now - HTTP service unavailable. Netflix and other sites fine.

Roxanne Robinson · 7 July 2013 - 12:33

Http/1.1 Service Unavailable... What the hell? Didn't have this on Netflix!! AND it saved the last show I watched at the last place I watched it as opposed to searching for it... esp when it stops working part way through!

Zachary Bloom · 7 July 2013 - 12:29

is down for anyone I keep getting the following: Http/1.1 Service Unavailable

Derek Souter · 9 June 2013 - 14:19

just signed up for a free trial today - the service is down, and it turns out there is no android app for streaming - don't think i'll turn that free trial into a subscription.

Len Ellitts · 4 June 2013 - 07:07

Lovefilm has been down for me for 2 days now i've tried flushing my ip and dns still nothing. Pretty annoyed as i'm paying for this crap.

Anthony Clines · 30 May 2013 - 15:55

One minute is up next minute its down. I wish they would just fix the problem

Steve Corkin · 30 May 2013 - 15:54

Just seen its down, now its asking for an update but taking a while.

Cara Jayne · 30 May 2013 - 15:54

Says it's back up but i'm still getting Http/1.1 Service Unavailable

Laura Bamber · 30 May 2013 - 15:46

I had Http/1.1 Service Unavailable too but it's now coming up with a We're sorry page. Hopefully it'll be back soon.

Ashley Reddington · 30 May 2013 - 15:43

its down for me too i have had nothing but trubel with love film wish i had stayed with net flix

James Archer · 30 May 2013 - 15:25

trying to access and all i get is "Http/1.1 Service Unavailable " Really annoying as it is a subscription service

Jord Froggatt · 5 May 2013 - 13:30

been down for about 15 minutes thought it was my TV and i was bricking it ha!

Alex Bee · 10 April 2013 - 16:26

I expect some compensation, if you were in the middle of a meal, and the waiter took it away early you'd expect some bloody refund!!!

Phil Carr · 10 April 2013 - 16:19

first time it's happened to me, sucks because I was watching season 4 of criminal minds. oh well!

Mikey Davies · 10 April 2013 - 14:34

Also trying to watch heroes, how long does it take to turn it off and then on again

Adham Jaber · 10 April 2013 - 14:30

I've been watching Heroes for the past three night's really into it and now this happens...

Norman De Beaches · 10 April 2013 - 14:29

Lovefilm, sort out your website!, some of us geeks have Dr Who to watch!!!

Hana Brooks · 10 April 2013 - 14:25

Judging by the previous comments this is not a one-time occurrence! Have had an account for a month and a half and this is the first time this has happened. We mostly use it on the PS3 and have never had a problem, go to use it on the laptop for the first time and now it isn't working on the PS3 either!! Initially I was just getting the line of HTML as other comments have mentioned but now I'm getting a 'We're Sorry

Becky Young · 10 April 2013 - 14:16

Was in the middle of watching season 5 of Buffy. Wonder when it will be back up?

Craig Prescott · 10 April 2013 - 13:57

.. it looks quite serious too.. the server isn't even rendering code generated HTML..

Topher Boden · 10 April 2013 - 13:49

gggrrrr I was really plowing ahead with my 24 marathon there! LOVEFILM better be back up soon or I will cry!

Resham Dhillon · 10 April 2013 - 13:42

thought it was something I said, but guess will have to wait until tomorrow night. Tis down!

Hassan Arshad · 10 April 2013 - 13:34

same problem here guys... by the way which is best lovefilm or netflix...

Aaron Knox · 10 February 2013 - 13:56

Yep down here in Newcastle - Amazon can't even keep their own Amazon Cloud Services up! What hope do we all have :)

Shujhon Miah · 10 February 2013 - 13:48

Down in Birmingham. Was looking forward to the start of a new series of Heroes, hope this gets sorted soon!

Sofia Karchi · 10 February 2013 - 13:46

Hi guys. Same here in M16. Fucking hell. I was about to watch Derren Brown.

Kevin Sarsfield · 10 February 2013 - 13:39

Netflix always works, but lovefilm have more choice, but netflix has better user interface, but lovefilm has newr stuff, but netflix works.... Ohhh yeh... netflix. Why can't they get together and give us the best of both

Sonia Williams · 10 February 2013 - 13:34

It was down earlier this afternoon, then came back up, but is now down again. This is the 3rd time I have had this happen. I can't remember it happening with Netflix...

Clair's Snow Angel Coffey · 10 February 2013 - 13:25

It worked an hour ago now I am getting an error message, to be fair it's the first time this has happened, hope it won't be a regular thing.

Kris Morton · 10 February 2013 - 08:40

Cannot get Love film to work today.. a message states that it is unavailable!

Joe Ganesh · 22 December 2012 - 06:12

Weird- I streamed a movie fine at about 10am, watched it through, then as soon as I finished, it said the website was down.

Shar Matsell · 22 December 2012 - 04:34

been trying since midnight last night. All i'm getting is the error page with a pic of a gremlin. Not good!

Mike Palmer · 22 December 2012 - 03:40 is offline - I am cancelling my account and asking for a refund! Wanted to have it so the kids could watch movies over Christmas...

Paul Rogers · 21 December 2012 - 17:45

I've been trying at least 30 minutes in the UK. Currently time is 1:44am and cannot connect from my PC.

Amanda O'Dell · 4 November 2012 - 04:31

The site itself seems to work, but the links on the bottom part of the screen are all dead, which means I can't actually use it!

Pilar Gomez-Alcala · 9 October 2012 - 07:08

This site says lovefilm is up, but I only get the error page like the previous comment

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