website not working? Is it down right now? Server Status Check screenshot
LEGOWebsite Name: Checked:
Response Time:
Last Down:
Checking LEGO
Please wait while we check the server...
LEGO Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:126.71 ms. 
03:026.88 ms.
22:258.99 ms. 
18:1720.99 ms.
23:008.02 ms. 
02:0623.91 ms.
07:267.14 ms. 
20:527.7 ms.
01:066.88 ms. 
12:468.97 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:47

We have tried pinging LEGO website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access LEGO - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Valerie Neill · 16 July 2016 - 16:26
· · Firefox 43.0 on Windows

Seems to be in perpetual buffering when trying to checkout

Davina Dareall · 12 July 2016 - 18:13
· · Chrome 51.0 on Windows

well the support helpline 1 8 5 5 7 7 O 7 7 9 0 woking perfectly

Jay Quintos · 27 May 2016 - 23:12
· · Chrome 50.0 on Mac

we cant order from bricks and pieces

Jay Quintos · 27 May 2016 - 23:11
· · Chrome 50.0 on Mac

Yeah we cannot check out today

Eric Derosa · 14 March 2016 - 18:50
· · Safari 9.0 on iPhone

I can't sell my item because your sites down when will you be back up

Melissa Rubenstein Gordon · 9 March 2016 - 00:44
· · Safari 9.0.3 on Mac

not allowing me to input my credit card information.

Fanny Trn · 29 December 2015 - 14:04
· · Chrome 47.0 on Windows

Gateway Timeout

Server error - server is unreachable at this moment.

Please retry the request or contact your adminstrator.

Jennifer Daul · 9 December 2015 - 00:59
· · Chrome 47.0 on Windows

can't get signed in to vip program to check out. anybody else having trouble?

Julie Roof-Knight · 30 November 2015 - 04:33
· · Internet Explorer 11.0 on Windows

Same here no pay button and when I do get one and submit payment I get an error message!

Amy Clapham · 27 November 2015 - 15:40
· · Firefox 42.0 on Windows

cant find pay button ,, this is really frustrating when your trying to get shopping done before kids get home :P

Lori Thornburg · 27 November 2015 - 13:14
· · Safari 9.0 on Mac

Cannot check out. Just takes me back to the main page when I try to go through the check out process.

Lucy Hopper · 27 November 2015 - 05:16
· · Safari 9.0 on Mac

black friday 2015 site is down

Jenelle Kilshaw · 30 October 2015 - 03:30
· · Safari 8.0 on iPhone

Can't access my cart that was full..

Ana Juarez · 4 September 2015 - 01:07
· · Safari 8.0.8 on Mac

"HTTP Error 503. The service is unavailable."

Ana Juarez · 4 September 2015 - 01:06
· · Safari 8.0.8 on Mac

games not working

Jamie Robin GIbbs · 2 December 2013 - 16:18
United Kingdom · BT

Can't use the checkout in the UK, haven't been able to since about 7pm. Sucks, there's a promotion that ended... 17 minutes ago, and for the last few hours it's been impossible to buy.

Steve Nendza · 1 December 2013 - 11:41
United States · AT&T U-verse

the shopping portion is down. :(

Carmel Family · 23 November 2013 - 10:22
United States · Bright House Networks

It's definitely down. If this site can't differentiate between a stub and the actual site, it's not much use.

Anna Golson · 9 November 2013 - 09:52
United States · Cox Communications

It doesn't work. It has been down all day. I think the only reason it shows as up here is because LEGO has a maintenance page up. :(

Kristen Mirabito Mullin · 18 February 2012 - 18:28
United States · RCN

Can not access my shopping cart at all !

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