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Instagram Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:377.36 ms. 
05:535.76 ms.
07:555.76 ms. 
09:565.69 ms.
12:035.01 ms. 
14:195.58 ms.
16:225.56 ms. 
18:275.68 ms.
20:405.6 ms. 
22:406.13 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 23:07

We have tried pinging Instagram website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Instagram - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Britney Pitts · 1 day 16 hours ago
· · Chrome 33.0 on Android

Not refreshing

Peggy Smith · 1 day 16 hours ago
· · Chrome 44.0 on Windows

I'm down just says oops error???

Farhan Smile'Merchant · 1 day 16 hours ago
· · Chrome 44.0 on Windows


Katya Kositsyna · 1 day 17 hours ago
· · Safari 8.0 on iPhone

Instagram not working - app and browser. Says no internet connection.

Sarah Yarck · 1 day 17 hours ago
· · Safari 8.0 on iPhone

Keeps saying that it won't connect. I deleted the app, turned off the connection, and turned off my phone, and still nothing.

Kkalie Janers · 1 day 17 hours ago
· · Safari 8.0 on iPhone

Keep saying i cant reload or refresh feed

Nic Lane · 1 day 17 hours ago
· · Chrome 44.0 on Mac

Instagram's not loading for me. Just says 'Oops, an error has occurred'.

Fred L-Holm · 1 day 17 hours ago
· · Firefox 40.0 on Mac

Down for sure.

Daniela Kauffmann · 1 day 17 hours ago
· · Chrome 44.0 on Android

App says it can't connect or refresh feed, also can't look at it through mobile browser. Instagram is definitely down right now.

Riley Myles Mcnggadog · 1 day 17 hours ago
· · Safari 8.0 on iPhone

Not working, says no connection when every thing else works... Logging out and in didn't work...

Sylvia Gruszecki Yasgur · 1 day 17 hours ago
· · Safari 9.0 on iPad

Cannot open app. Says no internet connection, cannot refresh page, but I have an Internet connection. Logged out then back in, rebooted devices, still nothing.

▼ LAST 7 DAYS ...
Gevena Clay · 3 days 23 hours ago
· · Chrome 44.0 on Windows

Instagram mobile platform won't load . . . . last day on mobile platform August 29, 2015

▼ LAST 30 DAYS ...
Lina Harp ErNorelation · 26 August 2015 - 08:01
· · Chrome 44.0 on Mac

"error loading page"

Helge Nævdal · 30 January 2015 - 10:21
· · Chrome 40.0 on Windows

Instagramfeed not loading on app or website ...down for more than 1 hr.

Keiana Singleton · 28 August 2014 - 13:33
United States · CenturyLink · Chrome 36.0 on Chrome OS

Instagram app won't let me log on. Say's unknown network error but my internet is up and working.

Kelly Wright · 28 August 2014 - 12:51
United States · Autodesk · Firefox 31.0 on Windows

Ricky Gervais tweeted that he had joined Instagram exactly 2 minutes before Insta went down. Coincidence?

Lillian Russo · 18 August 2014 - 13:16
United States · Optimum Online · Internet Explorer 11.0 on Windows

I'm not able to access Instagram for the past 2 hours! The circle thingy just keeps spinning! Whats up with that?

Yasi Ansarinik · 20 July 2014 - 01:30
United States · Time Warner Cable · Chrome 35.0 on Windows

it constantly says network error while i know there is no network error and wont load anything and if it does takes forever to load it

Nik Amar Ashraff · 19 July 2014 - 18:50
Malaysia · Telekom Malaysia Berhad · Chrome 37.0 on Windows

I can't log in to instagram. It keeps showing ERROR:invalid username/password. I put the correct password and username. Even just now i changed the password but it still doesn't want me to log in. Help. dont know what is happening... please!!!

Jamie S. Griffith · 4 July 2014 - 18:12
United States · Charter Communications · Internet Explorer 9.0 on Windows

I keep getting a security code validation. Nothing happens when I enter in my number. WTH is going on?

Lovely Mae Aikam · 4 July 2014 - 02:19
Ireland · Meteor · Chrome 35.0 on Windows

I can't log in to instagram. It keeps showing ERROR:invalid username/password. I put the correct password and username. Even just now i changed the password but it still doesn't want me to log in. Help. dont know what is happening...

Aleisha Harris · 15 June 2014 - 15:11
Australia · TPG Internet · Internet Explorer 11.0 on Windows

I keep getting a Verification Security code, I put my number in but I don't get any code. Cant like, comment, post, etc. If you have this problem too please contact me. I do not want to loose my account and I am quite upset because I use it 24/7

Leilani Kaloha · 13 June 2014 - 12:08
United States · Time Warner Cable · Chrome 35.0 on Windows

Instgram app is down can't login in from my phone this is like the 3rd time this happened in 4 days!

Ryan Alexander · 12 June 2014 - 14:01
Canada · Rogers Cable · Firefox 29.0 on Mac

when i open the app its just a black screen with clock spinning - toronto canada

Autumn Snyder · 6 June 2014 - 19:45
United States · Comcast Cable · Chrome 35.0 on Windows

This makes me so mad. Instagram knows it's popular, so it shoulld be prepared for just about anything! But, it's not; therefore, they need to get their shit together. I'm tired of having these issues. It's about damn time they do something to actually solve the problem. Have a good day.

Victoria Todorova · 3 June 2014 - 23:28
United Kingdom · Cablecom Networking Limited · Firefox 29.0 on Windows

Last I checked my Instagram when I went to bed a few hours ago. Switched on wifi to backup the phone, and now when I'm trying to open Instragram it crashes and closes on its own after 1 second! Then it stays in the open apps.. Anyone else with the same problem?

Terry Sims · 1 June 2014 - 13:15
United States · Comcast Cable · Internet Explorer 10.0 on Windows

It hasn't been working for me for like 3 months its says it needs some captcha thing. I type it in perfectly and I have to do it again!!. I gave them both of my email addresses and nothing was sent nor fixed. I really hate instagram and I think it should be overall restarted

Shelly Kendall Luban · 30 May 2014 - 12:29
United States · Cox Communications · Firefox 29.0 on Windows

I can't do anything on Instagram on my Galaxy S4. It just says "an unknown error has occurred". It won't even log in.

Braxton Lawhead · 27 May 2014 - 14:20
United States · AT&T U-verse · Chrome 35.0 on Windows

Can't check my notifications, or my feed. Gives me the 504 Bad Gateway error.

Hunter Kimberly Homa · 27 May 2014 - 14:07
United States · Hargray Communications Group · Safari 7.0.3 on Mac

I'm getting a error! sorry we could not connect to our login server who else is getting this

Haleigh Bug · 16 May 2014 - 09:59
United States · Windstream Communications · Firefox 29.0 on Windows

When I try and log into my instagram it keeps saying
'Sorry, an error occurred while processing this request.'
Is it something I did will you please fix it i really need instagram

Anand Houston · 16 May 2014 - 09:26
United States · tw telecom holdings · Chrome 34.0 on Windows

Everytime I try to sign into instagram I get an error that says "Sorry, an error occurred while processing this request."

I tried to sign into my friends phone bc mine was dead and it asked her to verify a pin that was supposed to be sent to my email. No code came in and now I can't access my account at all. Does anyone know what's going on?

Anna Wygant · 16 May 2014 - 08:36
United States · Comcast Business Communications · Chrome 34.0 on Mac

Can't log in on mobile, Instagram said there was "unusual activity" on my account and that they'd email me a security code. Didn't receive anything and on desktop all I get is a broken image and "Sorry, an error occurred while processing this request." Get your shit together Instagram. Seriously I use it like once every other month.

Callum Clarke · 16 May 2014 - 07:49
Australia · Internode · Chrome 34.0 on Chrome OS

hey on my instagram account it keeps asking me to put my phone number in to verify and i do so but when i click submit it comes up with "Sorry, an error occurred while processing this request." but i still recive a code from instagram but i cant put it in anywere

Mark Pozarlik · 16 May 2014 - 07:24
Czechia · Telefonica Czech Republic · Firefox 23.0 on Linux

Hello I am getting an error when I log in. It says : Sorry, an error occurred while processing this request. How do i fix this? Thank you

Chantél Fielder · 13 May 2014 - 15:22
United States · Comcast Cable · Chrome 34.0 on Windows

Instagram is not working properly! It won't let me post my comments & hastags to my own photos. Keeps saying that there is an error and comment wasn't posted, posting the comment as failed.

Greg Levin · 13 May 2014 - 11:27
United States · Time Warner Cable · Firefox 29.0 on Mac

Instagram appears to be down -- at least on my end (though I'm having no trouble with any other websites). Here's the message I get when I try to visit the site: "502 Bad Gateway. The server returned an invalid or incomplete response." Been going for 10-15 minutes now.

Rob Worrell · 6 May 2014 - 11:30
United States · Logix Communications

My account has been down since April 12th. I keep getting the error "Sorry, an error occurred while processing this request. I have submitted several requests through the bug report on IG - but to no avail. It is still not working? Does anyone know if there is something I should do with my phone to make it work? It will also NOT work online.

Terri Doong · 28 April 2014 - 12:05
United States · EarthLink

i tried logging in today but i cant and i went on my computer to try and it brought me to a page where i have to put in my full name, date of birth, etc. and then another page appeared saying it wants a picture ID (dafaq) and said "if you insert the information incorrectly or its incomplete, then you may never access your instagram account anymore" WTFFFF SOMEONE HELP

Tash Penner · 27 April 2014 - 14:08
Canada · Shaw Communications

I am getting a 502 Bad Gateway on my NewsFeed. UGH. FIX YO SHIT Insta!

Meg Walton · 27 April 2014 - 08:15
United States · AT&T U-verse

going on 4 days now of hashtags not working. a large part of my business is done using social media, and to say the least this is frustrating. get your shit together, IG. not sure if this is affecting anyone else in this area (South FL, South East)

Meghan Schultz · 26 April 2014 - 14:48
United States · Suddenlink Communications

on all of my devices I get the message "Sorry, an error occurred while processing this request." It has to be my account not my deceives. I filed a report on the website and have heard nothing. How do I get access to Instagram again?

Alisha Williams · 21 April 2014 - 14:03
United States · Comcast Cable

is anyone else having issues playing video on mobile? mine worked excatly twice when i first started my acccount a few days ago and has had issues since

Bravo Lee · 21 April 2014 - 10:08
Australia · TPG Internet Pty.

OMG how long is this going to be down i have food too to critique and people to check out ;'(

Oh My Gosh! Polish · 19 April 2014 - 20:15
Australia · iiNet Limited

and Yet again! POP Page Stuck on Repeat!! WTF!! get your stuff together Instagram!!!

Marilyn Cherry · 17 April 2014 - 17:03
United States · Cox Communications

want to delete an account which you can't do on smartphone, so when I try to log in on PC, it's just a white page. And that's the only way to delete an account.

Dee-Maree Jerrell · 17 April 2014 - 16:32
United Kingdom · Virgin Media

Instagram not responding, keeps knocking me off and can't load pictures.

Jimena De la Mora · 14 April 2014 - 14:52
Mexico · Cablemas Telecomunicaciones SA de CV

I suddenly lost 40 followers out of nowhere (this happened right after Instagram went down a couple days ago) What's going on?

Tammy Unwin · 13 April 2014 - 18:35
Australia · iiNet Limited

Popular page is Looping again and has been all weekend! Ridiculous that they cant get that fixed quickly!!

Up Down Up Down... Might as well change name to Trampoline - a - Gram Pfffft :(

Carney Tam · 12 April 2014 - 16:07
Canada · Rogers Cable

instagram works on labtop now, but my phone doesn't work still, it says an unknown error has occured

Tania Davies · 12 April 2014 - 11:11
Serbia · Drustvo za telekomunikacije Orion telekom doo Beog

Still saying that an error occurred and check I'm connected to the internet. Internet is fine it's just stupid Instagram -_-

Champion Loveya · 12 April 2014 - 11:10
Australia · TPG Internet Pty.

errrr i just joined instagram last week i put it off for the past couple years anyway my point is i got fricken addicted 1 week into it and now it wont load?? seriously #insta i have places to see, people to checkout people to chat up c'mon already!

Ceecee Preiss · 12 April 2014 - 11:09
United States · Mediacom Communications

says sorry, an error occurred while processing this request. I reload over/over but still doesn't work.

Maurice Bouldin · 12 April 2014 - 10:47
United States ·

it says when I tried to log in 'Sorry, we couldn't connect to our login server. Please confirm you have an internet connection and try again in a moment and I am fully connected to Wi-Fi

Katie Leigh Robinson · 12 April 2014 - 10:38
United States · CenturyLink

Instagram's official twitter says: "We're working to fix a feed delivery issue. Thank you for your patience."

George Saneepur · 12 April 2014 - 10:35
Australia · TPG Internet Pty.

That's hilarious. it's come back my food not gonna get cold anymore Lol

Mehroz Mahjabin · 12 April 2014 - 10:35
Canada · Rogers Cable

I guess since the weather is getting warmer people have too much to share lol poor instagram server...

Rodolfo Agustin Prado Arenas · 12 April 2014 - 10:29
Chile · Movistar Chile

hahaha i'm new at this so i was wandering what's going on, but after reading all this comments and LOLs i think the smart thing to do is delete my account ahahah

Richard Christoper Madrid · 12 April 2014 - 10:27
United States · Time Warner Cable

omg seriously people ? what point of instagram server being down dont you understand ! you cant do nothing in instagram right now !

Jamel Broadway · 12 April 2014 - 10:23
United Kingdom · Tiscali UK Limited

last week i lost 17 followers, i am guessing they are deleting inactive accounts

Bristal Wilson · 12 April 2014 - 10:03
United States · Comcast Cable

Guys! Help! Instagram is down! I don't know what food looks like anymore!! WHAT DO I DOOOOOO??

Skot Nealey · 12 April 2014 - 10:01
United States · EarthLink

Hurry UP!!! I can't bare living an hour without checking my feedback!!

Tasha Scagell · 12 April 2014 - 10:00
United Kingdom · BT

my dad just fell down the stairs, i need to show the world!!! get it working now!!!

Dustin Hughes · 12 April 2014 - 09:59
United States · Comcast Cable

I post ONE picture a week! Picked the wrong time I guess. Hurry up IG -i have things to do!!

Mark Lawrence Davies · 12 April 2014 - 09:45
United Kingdom · Virgin Media

sometimes these things happen, just be patient I'm sure it will up soon

Kimberly Radd · 12 April 2014 - 09:28
United States · Verizon FiOS

How are people supposed to know how happy and rich I am when I can't post pictures?

Scott Skinner Jr · 12 April 2014 - 08:54
United States · University of San Diego

They are probably deleting ghost accounts. download followers + app to see who you actually lost

Hannah Sasing · 11 April 2014 - 04:33
United States · Cox Communications

Literally lost 21 followers in 5 seconds of refreshing, seems like somethings up with their new update and I'm not the only one

Caressa Mumme Burnett · 8 April 2014 - 16:58
United States · Comcast Cable

instagram is not working what so ever and I'm getting really irritated

Katerina Sheredeko · 7 April 2014 - 05:29
United Arab Emirates · Emirates Telecommunications Corporation

my feed not updating since yesterday. i reinstalled it and can not log in now. error network

Cheryl Woods · 21 March 2014 - 07:33
United States · Verizon FiOS

I just created an account. It wouldn't let me log in so I reset password and it still won't let me log in.

Michael James Kenny · 6 March 2014 - 10:21
United Kingdom · Virgin Media

My photos are showing on the hastags I use on them, despite none of the hastags been banned ones? Anyone have any ideas?

Catherine Zagita Liusman · 5 March 2014 - 23:36
Singapore · SingNet Pte

I cannot scroll old pictures. Every time I try to scroll, it quits by itself. what's going on?

Alexander Grossman · 5 March 2014 - 20:29
United States · Time Warner Cable

No news feed for me and no personal pictures on my friend's instagram app

June Winters · 5 March 2014 - 14:54
United States · EarthLink

On my mini iPad and iPhone I am receiving message that Instagram "cannot provide News at this time." HELP!

Bec Mincher · 4 March 2014 - 14:36
Canada · BCnet

Did auto update on iPhone and now instagram won't open - won't even load

Barbara Gaines Johnson · 4 March 2014 - 13:07
United States · Verizon FiOS

My Instagram app worked perfectly fine for my iPhone 4s before I updated this morning. Since doing so, once I tap it, it doesn't even load and closes immediately. Please fix ASAP!!!

Marla Buck · 4 March 2014 - 13:07
United States · Frontier Communications

instagram is shutting down after clicking on it, it just blanks out, for 1 1/2 days now. What the heck. Your advise at the top of this is very confusing!!!

Donna Haley Dolcemascolo · 4 March 2014 - 10:50
United States · Optimum Online

I can not open my instagram account on on my iphone 5, but can access on my laptop, seems others are having issues, it flashes to blank screen quickly then off of app.

Bekah Topaz · 4 March 2014 - 08:04
United States · Comcast Cable

The instagram website will not open and I'm trying to delete my account so using the website is the only way I can continue with this process.

Jeff Fisher · 4 March 2014 - 07:39
United States · CenturyLink

Looks like others are having the same issue. After last update, Instagram just blinks on my iPhone 5 and will not open...

Phyllis A. Ransom · 4 March 2014 - 06:20
United States · Level 3 Communications

I cannot open instagram on my iphone. I click on it and it just blinks. Grrrrr

Renee Luitjes · 4 March 2014 - 06:06
Netherlands · Chello

Can't open Instagram on Iphone and Ipad after the update. When I touch the screen it flashes but doesn't open. What is wrong, please?

Jessica Quigley · 3 March 2014 - 17:29
United States · Cox Communications

The Instagram App on my Iphone4s will not open. Was working fine before there was an update and now shuts down immediately after clicking. This was after the update.

Dylan Schuetz · 24 February 2014 - 22:09
United States · Cox Communications

when i posted a picture it shows in my gallery that it was posted but no one can see it on the live stream i would like to know why

Conor Binturong Cara · 20 February 2014 - 19:37
United States · Time Warner Cable

I haven't been able to login to my instagram for a week, it's reallllly annoying

Vickie MsTweety Caro · 12 February 2014 - 09:46
United States · Time Warner Cable

instagram is down.. tried to refresh my newsfeed & it says "not found the requested url/api/v1/news/inbox/ was not found on this server."

Ali Hussain · 12 February 2014 - 03:46
Kuwait · Kuwait Electronic and Messaging Services Company

I really have a big problem when i go to the popular page on instagram i see old photos with oldest times, can someone help please?

Felicia Hall · 9 February 2014 - 15:37
United States · North Carolina Research and Education Network

I can't view my pictures on instagram not on my computer and I got a friend to try and view them on his phone, and it's still not working... I need HELP!

Nguyen Ai-Chi Jessica · 31 January 2014 - 12:15
United States · Portland State University

I posted a picture and then decided to delete it but I can still see it on the newsfeed and people can still like it...

Ashlee Farmer · 30 January 2014 - 15:45
United States · AT&T U-verse

My instagram is not letting me log on and saying my internet isn't connected and it is saying that even when I'm on 4G what the heck is going on

Trey'von Webster · 4 January 2014 - 22:27
United States · Comcast Cable

Instagram Isn't Letting me like peoples pics or upload my own pictures It keeps bringing me to "Sorry an error occurred while processing this request." Its been doing this all Day Do I needa make a new account ?

Chloe Jensen · 4 January 2014 - 20:52
United States · Frontier Communications

My Instgram wouldn't let me change something in my bio, it kept saying something like "An unkown error as occurd". It kept saying that, also everytime I uploaded a photo it would first say failed but when you try again it would fully upload. I logged out and tried logging back in but it's not letting me log in, it's also not letting me change my password. FIX YOUR PROBLEMS! This whole mess is stupid and shouldn't happen.

Ava Dirr · 4 January 2014 - 17:43
United States · Cox Communications

everytime I try to put my profile on private it says an unknown problem has occured

Candace Hurlburt · 4 January 2014 - 16:25
Canada · Bell Aliant

i can't turn my privacy settings off. everytime ive tried for the last few hours it has just said 'sorry we can't change your privacy settings, please try again in a moment' also my videos won't upload.

Kennedy Ålexandra · 4 January 2014 - 15:28
United States · Time Warner Cable

It's saying that "Sorry, an error occurred while processing this request." when I try and log in.

Lisa Lowe · 4 January 2014 - 13:05
Australia · Optus

Getting "Sorry, an error occurred while processing this request." when I try to update profile. Laptop and mobile.

Quinn Ryder Smith · 2 January 2014 - 22:08
United States · Charter Communications

Won't load pictures properly, like some will pop up but others won't on the app or the desktop website.

Marek Kalinowski · 16 December 2013 - 12:04
United States · Comcast Cable

what happend if i have "sorry, an error occurred while processing this request" whats wrong?

Paxten Esslon Azalea HayCinth · 14 December 2013 - 18:37
United States · Windstream Communications

Instagram wont work. I cant see any photos in my news feed (on my phone)

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