website not working? Is it down right now? Server Status Check screenshot
FidoWebsite Name: Checked:
Response Time:
Last Down:
Checking Fido
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Fido Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:381.77 ms. 
10:017.75 ms.
14:321.39 ms. 
20:531.93 ms.
02:301.78 ms. 
04:301.61 ms.
12:031.95 ms. 
15:471.78 ms.
17:547.69 ms. 
20:107.78 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 20:51

We have tried pinging Fido website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Fido - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Fiona Winning · 3 August 2016 - 06:42
· · Safari 9.1.2 on Mac

Error messages, app not working either.

Victoria L Jones · 18 May 2016 - 00:00
· · Chrome 50.0 on Windows

The only thing good about Fido is the customer service, thank you for them and not having to rely on the website or sign in to your account on the site because they always seem to have issues or be down.

Monster Jodie · 19 March 2016 - 02:21
· · Chrome 49.0 on Windows

most web pages display error message

Brad Martin · 18 March 2016 - 18:33
· · Chrome 49.0 on Windows

Sorry, but your info is incorrect, the site loads, but with an error message, and it's down no matter wether I'm on cellular or wifi.

Rob Cowie · 12 March 2016 - 01:46
· · Chrome 48.0 on Windows

Yes. is down again for me, but also cannot log into my MyRogers account at all for several weeks, and I'm about to jump carriers because of this. It's BS, and I don't have time to stay on hold for hours for their CS reps to tell me I don't know what I'm doing after being involved in IT longer than they've been alive.

Dinh Tuan Anh · 9 March 2016 - 01:00
· · Chrome 48.0 on Windows is down

RayRay Sago · 6 March 2016 - 04:55
· · Chrome 49.0 on Windows

Fido and rogers is not working for me :( Frustrating. its not working on my cell phone google chrome browser or the internet. its also not working on my laptop browsers

Monica Herrera Yenko · 25 February 2016 - 07:36
· · Chrome 47.0 on Mac

Have not been able to log in even with the correct password and number!

Samiul Islam · 16 January 2016 - 17:59
· · Safari 9.0.2 on Mac

Down, cant log in. Sick of this.

Yvonne Meyer · 15 January 2016 - 22:50
· · Firefox 43.0 on Windows

I have been trying to get on Fido website for the last three days - it always shows: Website temporarily unavailable - wth!!

Scott Craig · 6 January 2016 - 22:28
· · Safari 8.0.5 on Mac

Is service down?

Wes Isaak · 25 December 2015 - 05:27
· · Firefox 43.0 on Windows

I have not been able to access my account for over a month.

Nikita Johnston · 24 December 2015 - 06:14
· · Chrome 47.0 on Mac

I am unable to login to my account.

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.