website not working? Is it down right now? Server Status Check screenshot
Express ScriptsWebsite Name: Checked:
Response Time:
Last Down:
Checking Express Scripts
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Express Scripts Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:5335.34 ms. 
08:4435.09 ms.
17:2234.9 ms. 
19:5034.98 ms.
23:1436.27 ms. 
12:5635.46 ms.
15:1636.08 ms. 
18:2639.99 ms.
01:1735.31 ms. 
04:1735.7 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:35

We have tried pinging Express Scripts website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Express Scripts - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Neal Smith · 12 July 2016 - 10:27
· · Firefox 47.0 on Windows

Starts to login then displays an error message 9999: We are sorry, we are unable to complete your transaction at this time. Please try again later.

William Kail · 23 June 2016 - 11:26
· · Chrome 51.0 on Android

Cannot log in, will not accept password and refers to which wants log in and repeats the cycle

Erica Troiano · 24 February 2016 - 12:28
· · Chrome 47.0 on Android

Not working. Again!

Sarah Brooks Bigham · 19 November 2015 - 17:23
· · Chrome 46.0 on Windows

Trying to access my Rx history and get a message saying 'A system problem was encountered when retrieving your personalized prescription information. Please note that some messages you would normally receive may not be displayed. You may continue to use our site as usual; however, some items may not be available at this time. If this is the case, please visit us again later for complete prescription information. We apologize for the inconvenience.'

Michael Cooper · 29 October 2015 - 23:22
· · Safari 600.1.4 on iPad

I have a problem getting to my express scripts online account after entering my login credentials. I'm getting error saying Some areas of this website are currently unavailable. . reference number 1900.

Valentina Sheremet · 28 October 2015 - 19:48
· · Firefox 40.0 on Windows

I have a problem getting to my express scripts online account after entering my login credentials. I'm getting error saying Some areas of this website are currently unavailable. . reference number 1900. contacted members service and was told that this is known issue, site is unavailable because they are running updates. I have this problem for more than a week and was told that site may be (!) up after Nov 3rd. Is this a joke? What kind of update are they running?

Sam Cundari · 23 October 2015 - 16:48
· · Firefox 41.0 on Windows

Main page is up but as soon as I enter my login info I get an error message saying parts of the site are down and to call their customer service number. Been going on for over 24hrs now.

Yvette Osborne · 25 September 2015 - 21:51
· · Internet Explorer 11.0 on Windows

Have been trying to access my account for the last 24 hours. Was told to try after they were finished updating. Did so and nothing. Was told it was because so many people were trying to access the account at once, so volume...but I live in Hawaii and was trying to access the site when the rest of the country was asleep, so what's that about? Very frustrating

Joanne Pohl Warmuth · 2 September 2015 - 18:36
· · Internet Explorer 11.0 on Windows

I cannot get into my account at express scripts. I get a page that says not available.

Hiram Stern · 2 July 2014 - 11:48
United States · Verizon Internet Services · Firefox 30.0 on Mac

Can log in but cannot get account or prescription info, says server down.

Biff Splifford · 11 June 2014 - 09:30
United States · Comcast Cable · Chrome 35.0 on Mac

I was having the same problem as many folks here - after trying to log in, I would get sent to a random page that never finished loading. After a lot of experimentation I seem to have found a solution: enabling third-party cookies in the browser. Instructions below. I'd recommend disabling third-party cookies again after you're done using the site, but that's up to you.

go to Chrome Preferences (or the url "chrome://settings") -> Show Advanced Settings -> Privacy -> Content Settings -> check Allow Local Data To Be Set and uncheck Block Third-Party Cookies And Site Data -> Done.

go to Firefox Preferences -> Privacy -> check Accept Cookies From Sites and select "Always" from the dropdown menu for Accept Third-Party Cookies -> OK

Internet Explorer
go to Internet Options -> Privacy -> move privacy slider to "Medium High" or lower -> OK

Linda Ravelle · 8 June 2014 - 09:23
United States · PenTeleData · Firefox 29.0 on Mac

My son has been trying to login to Express Scripts without success. A "Review the Terms of our Member Website" pops up. He checked "I Agree" and the site just says "please wait" forever. He is thus unable to login to make changes to the account

Bon Isa Doost · 21 May 2014 - 12:56
United States · Comcast Cable · Firefox 29.0 on Windows

On my IPAD thru google search engine the screen has frozen for 3 days now as soon as I get to the sign-in page... and I cannot move to any other page from Google and I can't input my sign-in info in.... the loading stalls out about 3/4 of the way

Donald Belanger · 16 March 2014 - 12:58
United States · Fairpoint Communications

I've had nothing but troubles with Express-scripts since they took over Medco
hard to believe a big co. could have that many problems.

Have any of you been able to get on yet???

Sonia Gray · 22 February 2014 - 22:32
United States · Cox Communications

I have been trying for two days to reorder prescriptions which I receive via mail order. I can access the website, but nowhere on it am I able to actually reorder the RX's, This has never happened before, and it is starting to look as if perhaps they are really manipulating it so we are forced to use automatic refills.

Pat Sibert · 1 February 2014 - 17:52
United States · Comcast Cable

I have been able to connect with Express Scripts only once in about 30 tries in the last two months. It's very frustrating. What is wrong?

W. Richard Moffett · 30 January 2014 - 09:58
United States · AT&T U-verse

Just because the website is working doesn't mean that you can sign on. Being able to sign on is the real importance, not just seeing their log-in page.

Carrie Wible · 29 January 2014 - 05:00
United States · Time Warner Cable

This site always seems to not work for me when I absolutely need to check on something. Today is no different. For as much mail as they send to me each week begging to use the service, you'd think they could have the website working all the time.

Ron Stjohn · 27 January 2014 - 16:18
United States · Time Warner Cable

I too, could not get past the terms of service page. To work around the problem you must create a new online account using a new user name. Once done you will be able to log in.

Bruce Tanner · 23 January 2014 - 08:59
United States · Comcast Cable

It does not appear that the Express Scripts (Catamaran) site is actually "UP". I have just talked with a rep there who indicates they are getting many calls from people attempting to access the log-in page who end up in a loop when attempting to respond to the "Privacy Notice". I was told they have no time frame yet within which the programming problem is to be resolved. I have left a message suggesting that someone place a 'temporary message' on the page at least acknowledging that there is an issue and that it is being addressed. The staff appear to be very patient and congenial and are doing what they can do but it appears that the site has some debugging to do before they are ready to provide the services that their motto suggests are to be possible. "Express Scripts" seems to be an ironic brand name for the services currently as it seems to this client more like an express elevator to Hell! :(

Tom Buckley · 22 January 2014 - 09:06
United States · Time Warner Cable

Express Scripts site is down.. Has been for at least two days.. Someone's asleep at the switch..

Bruce Tanner · 22 January 2014 - 03:56
United States · Comcast Cable

Still down with same symptoms on Jan. 22@6:54AM.. must be the storm is wiping out their staff and server! Very infuriating after having spent hours on the phone with Customer Service and techs trying to resolve the issues with my account and I was assured that all would be good after 48 hours and recycling of data base. That was nearly five days ago! :(((

April Flick Garnevicus · 12 January 2014 - 19:23
United States · AT&T U-verse

need to update all your info cause it was upgraded, I had to call to find this out

April Flick Garnevicus · 11 January 2014 - 04:30
United States · AT&T U-verse

Can't get past the privacy notice they make use agree to never goes anywhere, just keeps thinking and thinking, Have tried 4 browsers to no avail :-?

Ray Bodnar · 4 January 2014 - 11:39
United States · Vector Internet Services

Incredible!! A so-called upgrade leads to problems that even the Obamacare site didn't experience. They should be ashamed. Waited two hours yesterday to learn they may not be up until Tuesday.

Carmine Ciardullo · 3 January 2014 - 14:07
United States · Comcast Cable

Have not been able to log on for 3 days talked to customer service and they said that they would send a ticket

Rich Penner · 9 December 2013 - 14:49
United States · Comcast Cable

I get the same error too with chrome browser. Works with firefox

Thomas James · 5 December 2013 - 08:54
United States · Bright House Networks

I get that same error, Deborah, it's not just you.

Deborah Tollin Alter · 5 December 2013 - 06:23
United States · Suddenlink Communications

I get an error when I click on the member login link.

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10406186084458326762

Rick Giardini · 29 November 2013 - 06:06
United States · Verizon Wireless

After login can't get past

"Please wait while we process your request. Thank you for your patience."

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