website not working? Is it down right now? Server Status Check screenshot
ComenityWebsite Name:
www.comenity.netURL Checked:
Response Time:
Last Down:
Checking Comenity
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Comenity Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:521.48 ms. 
15:060.95 ms.
19:481.02 ms. 
11:061.36 ms.
19:061.04 ms. 
21:200.95 ms.
03:351.05 ms. 
06:461.02 ms.
11:420.98 ms. 
16:151.46 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:37

We have tried pinging Comenity website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Comenity - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Dawn Fenstermacher · 21 July 2016 - 14:17
· · Firefox 47.0 on Mac

Cannot log on to website... very, very slow reponse time

Janis Smith Albright · 1 July 2016 - 21:42
· · Chrome 51.0 on Windows

First off...every month when I try to pay 2 bills it says it does not recognize my computer so they have to send me a code which takes forever...and now today I cannot make payments on either account..its not my computer..I just paid other bills that do not go thru Comenity :-(

Pam Smith · 1 July 2016 - 20:12
· · Chrome 51.0 on Windows

Website down - 800# down...what's up?

Patty Neilon Piepmeier · 7 June 2016 - 14:18
· · Safari 9.1.1 on Mac

Action Cannot Be Completed

We’re sorry. There’s been an unexpected interruption and this action cannot be completed right now. Please try again later.

Susan Rzezutko · 7 June 2016 - 13:57
· · Internet Explorer 11.0 on Windows

Trying to pay HSN credit card, message received:TIME OUT- Action Cannot Be Completed. We're sorry. There's been an unexpected interruption and this action cannot be completed right now. Please try again later.

Beth Kurtz Rice · 7 June 2016 - 13:24
· · Internet Explorer 11.0 on Windows

Tried to get on and keep getting error. paid my bill yesterday, the day it was due. my bank account doesn't show it went through and today the comenity site won't let me on. not sure if it is related or not.

Amie Cline · 20 May 2016 - 14:06
· · Chrome 50.0 on Windows

Trying to pay Lane Bryant and Torrid and cannot access website??

Jeremy Wattenbarger · 20 May 2016 - 12:32
· · Safari 9.0.3 on Mac

Website is down tried it on three computers and a pad nothing.

Linda McRae · 20 May 2016 - 08:23
· · Safari 601.1.46 on iPad

5-20-16 1:14am. I have several cards from Comenity like HSN, Blue Nile, Samuels Jewelers, Overstock, Kohls etc and when I try to access my card account Inkeep getting this error message that says: "TIME OUT- Action Cannot Be Completed. We're sorry. There's been an unexpected interruption and this action cannot be completed right now. Please try again later. " Does this mean that Comenity is down right now or - since I am a little late paying HSN and Samuels they have frozen my ability to access my accounts?

Jan Steinborn Banasiak · 29 October 2015 - 22:06
· · Chrome 46.0 on Android

I had Toyota rewards went fine and then they switch to this bank which I never heard of comenity

Jan Steinborn Banasiak · 29 October 2015 - 22:04
· · Chrome 46.0 on Android

I can't get on the site either I called and they canceled me out so I could redo it and it doesn't work at all they tell me its my computer I tried it on my phone I can't get on it either somebody needs to call the Better Business Bureau maybe I will so frustrated

State Street · 26 October 2015 - 22:20
· · Safari 9.0 on iPhone

I cannot get into the the website to pay my VS bill! I haven't been able to get on for a week. What is going on??? And VS doesn't seem to know anything about this.

Cassie Stover · 8 September 2015 - 19:34
· · Safari 8.0.8 on Mac

Down right now... login page works for HSN & V. Secret but once logged in I keep getting a "Public Page Error" and cannot view/pay my account. Been down for a hour now... "We apologize for the inconvenience. The specific operation you are trying to do is not available now."

John D Moghabghab · 27 August 2015 - 19:37
· · Chrome 44.0 on Windows

Down for me at 3:30 PM Est USA. Very much an inconvenience and I am not paying $15.00 to phone pay my bill!!!

Ilethia Lisa Moten · 27 August 2015 - 19:00
· · Internet Explorer 10.0 on Windows

I'm trying to pay my bills and the sever is not connecting. Is the website down ? HELP !!!

Catherine Mcclain · 30 June 2014 - 08:44
United States · Education and Research Consortium of the Western C · Chrome 35.0 on Windows

I cannot access this site yet again! Is there something I need to change in my settings?

Deborah Haden · 1 May 2014 - 10:52
United States · Verizon Internet Services

this is the 4th time in four months we are having problems with comenity. I recommend they be investigated by the Better Business Bureau and the local banking authorities

Jacquelyn Stavish · 25 February 2014 - 07:58
United Kingdom · Sky Broadband

I am so sick of not being able to pay my bill. For a few months I had to use my phone to do it and now even that won't work!! AAAARRRGGGG

Sheila Irving · 10 December 2013 - 11:08
United States · Comcast Cable

I wonder if it is a scam. Its 3 hours since I first phoned them and have had no return call. As for getting on to the site... its just a joke and I fear one played on me. Sheila

Tina Ramos-Stover · 16 October 2013 - 09:55
United States · Clear Wireless

It has been down on me for probably 2 weeks now since I started to schedule online payments to VS. Called VS today and told me I have problems with my computer. Told them I get the same with my phone and other computer. So all of this gadget have problems internally???? Thats BS. And yeah, even with that, they want to charge me with $15. Thats way more than what I'm gonna pay for them!

Cyn Brunt · 1 October 2013 - 19:29
United States · Charter Communications

This is a scam. It has been down every time I try to pay. What is the #?

Carissa Berenstine · 17 September 2013 - 11:08
United States · Clear Wireless

I will pay $15 for paying on phone under protest! This is fraud! This site seems to ne down on purpose! Will pay off whole account on phone and then trash your card!

Lesley Turnbull · 15 September 2013 - 13:09
United States · Verizon Internet Services

I have got late charges from Women Within and Roaman's- I have been unable to log in to pay my bill since getting the card- I have to call. why cant we pay at no charge by phone? or at least for a nominal fee, not the outrageous amount they charge?

Bridget Womelduff · 13 September 2013 - 12:52
United States · Clear Wireless

This website is always down, its ridiculous.

Mike Davis · 23 August 2013 - 14:01
United States · Comcast Cable

Down for me at 2 p.m. PDT August 23

Sara Smothers · 5 August 2013 - 08:54
United States · University of Texas at Austin

Says 9pm instead

Camille Iacolino Thomas · 15 July 2013 - 18:42
United States · Comcast Cable

I am having problems also... cannot log on..

Vickie Briningstool · 17 June 2013 - 06:08
United States · Time Warner Cable

i schedule mine in advance...

Del Wratten · 17 June 2013 - 02:15
Australia · iiNet Limited

This would have to be the most unreliable and difficult site to access for a credit card account. I cannot trust it to log in on time to pay my bill!!!

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