website not working? Is it down right now? Server Status Check screenshot
XfinityWebsite Name: Checked:
Response Time:
Last Down:
Checking Xfinity
Please wait while we check the server...
Xfinity Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:266.46 ms. 
21:428.5 ms.
23:596.15 ms. 
02:008.1 ms.
04:468.03 ms. 
07:047.07 ms.
13:217.46 ms. 
16:125.93 ms.
19:056.35 ms. 
21:067.25 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:46

We have tried pinging Xfinity website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Xfinity - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Daniel Stevenson · 15 August 2016 - 17:05
· · Internet Explorer 11.0 on Windows

Comcast-Xfinity internet has been out all morning... from 7 am to noon. It has disconnected every day this week. They keep giving me defective modems.

Paul Dankers · 11 August 2016 - 16:55
· · Safari 9.1.2 on Mac

Can't sign in to for the second day now. Called Comcast and they seem completely unaware of the problem. Told me they would have 2nd level support call me back, but they didn't.

Paul Dankers · 10 August 2016 - 19:04
· · Safari 9.1.2 on Mac page isn't loading

Myra Bonhage-Hale · 8 August 2016 - 13:22
· · Internet Explorer 11.0 on Windows

Cannot access email last 2 days - given around by calling Comcast (hung up while waiting to talk to service represeentative) and Chat insisted everyone has to put in password and name every time they access their email. What? No help - still can't access email.

Gloria Jordan · 7 August 2016 - 18:56
· · Internet Explorer 11.0 on Windows

gloria jordan Manchester Center, Vermont
E-mail is down for two days-can not sign into comcast email

Linda Vally Sims · 19 July 2016 - 23:37
· · Internet Explorer 11.0 on Windows

Cant sign in to email. Says there is an authencicating issue with pass word.

Pam John · 18 July 2016 - 14:41
· · Chrome 51.0 on Windows

i can see many fake numbers here of come on guys whole U.S. knows that the right number is 1 8 5 5 7 7 O 7 7 9 0 so do not paste fake numbers as we people are not that dumb

Pam John · 18 July 2016 - 14:41
· · Chrome 51.0 on Windows

i can see many fake numbers here of come on guys whole U.S. knows that the right number is 1 8 5 5 7 7 O 7 7 9 0 so do not paste fake numbers as we people are not that dumb

Christina Arenas · 17 July 2016 - 17:34
· · Chrome 51.0 on Windows

I can get into comcast and sign in but it won't load email, no matter how I try to enter my email, the page won't load.

Jim Brick · 17 July 2016 - 16:36
· · Firefox 47.0 on Windows

Cannot sign in to comcast email. is down.

Tom Murray · 17 July 2016 - 15:16
· · Opera Next 38.0.2220.41 on Mac

mail page does not load.

Comcast email Support +1855-777-1707.Free helpline. · 15 July 2016 - 11:04
· · Chrome 46.0 on Windows

At the bottom of the View and manage Office Add-ins, make sure the Manage box shows COM Add-ins, and then choose Go.

As a precaution, when the COM Add-ins listing of your current add-ins opens, do one of the following:

Manually record the title of every selected add-in listed under Available Add-ins.


Take a screenshot of the property sheet and save the image to a location of your choice.

After you've captured the titles of the selected add-ins, clear all selected check boxes, and then choose OK.

CAUTION: Click a check box to clear it. Don't select an add-in and choose Remove. If you have administrator rights, you could actually delete the add-in. For this troubleshooting exercise, you want to disable, not delete, an add-in.At the bottom of the View and manage Office Add-ins, make sure the Manage box shows COM Add-ins, and then choose Go.

As a precaution, when the COM Add-ins listing of your current add-ins opens, do one of the following:

Manually record the title of every selected add-in listed under Available Add-ins.


Take a screenshot of the property sheet and save the image to a location of your choice.

After you've captured the titles of the selected add-ins, clear all selected check boxes, and then choose OK.

CAUTION: Click a check box to clear it. Don't select an add-in and choose Remove. If you have administrator rights, you could actually delete the add-in. For this troubleshooting exercise, you want to disable, not delete, an add-in.

Don Linton · 5 July 2016 - 21:35
· · Chrome 49.0 on Mac

I cannot sign into my email account

Comcast email Support +1855-777-1707.Free helpline. · 1 July 2016 - 20:02
· · Chrome 51.0 on Windows

Call Free Helpline Now For Mail Support. 1 855 777 1707.Thanks

Karen Cunningham · 26 June 2016 - 21:00
· · Chrome 46.0 on Windows

I can only get xfinity , and it keeps going off and on, hancock county Wv.

Robert Giles · 23 June 2016 - 12:09
· · Chrome 51.0 on Windows

unable to access for e mails

Wanda Fields · 20 June 2016 - 22:19
· · Chrome 51.0 on Windows

Comcast xfinity down, no service for email

Marian Vallette · 12 June 2016 - 22:58
· · Firefox 47.0 on Windows

what is going on? I can''t receive my email after 9 years of having the same program---the firefox page comes up and I can't get anywhere with that----manycomments sayinsg "Shockflash Flash" is down or some problem with it. the techs I have had can't find the problem.

Andrea Fine Schaller · 12 June 2016 - 14:24
· · Chrome 51.0 on Windows

can't get into comcast email - i've refreshed, done somersauts, closed down, closed up - been patient - whazzup????

Joseph Mellaci · 7 June 2016 - 15:15
· · Chrome 51.0 on Windows

but looking for a new provider

Joseph Mellaci · 7 June 2016 - 15:14
· · Chrome 51.0 on Windows

for days I have to backdoor my way into my email account, everytime I try to go to my email I get a screen telling me xfinity is updating. I am visiting europe and find this most aggrivating. If I were home I would not only be on the phone

Vickie Warren · 23 May 2016 - 01:47
· · Chrome 50.0 on Windows

I can't access my e-mail. Comcast states Call somebody else and fix your computer!

Deborah Thomases · 22 May 2016 - 01:42
· · Chrome 50.0 on Windows

The Comcast login page won't load for over a week now. It times out with an error message - something about an unsupported protocol. I've been on the phone with them 4 ties - each time they say nothing is wrong, then pass it to their supervisor who says nothing is wrong who finally passes it up another level and then they finally admit there is a problem with the site. This is ridiculous!

Dottie Schmidt · 19 May 2016 - 05:53
· · Chrome 46.0 on Windows

My Exfinity e-mail icon works sporadically. Complained two days ago and it started working. Now again, it's not working. What is the matter with Comcast???? This is so wrong!!!

Comcast Online support +1855-777-1707.TollFree Helpline. · 18 May 2016 - 21:30
· · Chrome 48.0 on Windows

Contact live support now.

Diane Gunsul · 18 May 2016 - 20:39
· · Internet Explorer 11.0 on Windows

Starting at 05:56 this morning, 18 May 2016, cannot access XFINITY e-mail account. It shows that I have 11 messages, but when I click on the e-Mail icon, I get just a refresh of the xfinity page. Now is 1:36 PM and the problem is still there - no access to e-mail. I ran diagnostices and troubleshoot programs, but no luck.

Marcia Thomas · 16 May 2016 - 16:13
· · Internet Explorer 11.0 on Windows

incoming email problems, receive about 1 every hour and usually from commercial source not an individual

Dave Owens · 16 May 2016 - 01:45
· · Safari 9.1 on Mac

comcast email account will not receive emails

Anne Hilliard · 16 May 2016 - 00:06
· · Chrome 50.0 on Windows

cannot sign into comcast .net I get a error connection timed out

Beverley Wunderlich · 8 May 2016 - 22:02
· · Internet Explorer 11.0 on Windows

I report an issue an I never receive a response. Horrible customer service.

Beverley Wunderlich · 8 May 2016 - 22:00
· · Internet Explorer 11.0 on Windows

At least 3 days a week usually on Friday and Sunday I can not connect to 99% of the time comcast has gone down in the area of quebec and Arapahoe Rd. for more than one minute and shuts down the office computer and knocks me out of and I can not reconnect. I have to go across town and re boot the office computer for log me in to work. This is wrong.

Kevin Moore · 3 May 2016 - 01:26
· · Chrome 50.0 on Mac is down with the OOPs message :(

Patrick Archibald · 3 May 2016 - 00:56
· · Chrome 49.0 on Windows

It's down and has an "oops" message on the screen so it makes it look like it's still up to sites like this...

Ralph Bishop · 19 April 2016 - 14:37
· · Firefox 45.0 on Windows email server appears to be down

David C. Whiteman · 13 April 2016 - 14:47
· · Firefox 45.0 on Windows

Unable to reach or

Laura Smogor Kernbauer · 6 April 2016 - 11:05
· · Firefox 36.0 on Mac

sporadic emails the last 3 days.....anyone else?

Adam Carparelli · 18 March 2016 - 15:23
· · Chrome 49.0 on Windows

cannot acess bill pay portion of my account, redirects to xfinity home page no matter what options i select

Joey Reid · 16 March 2016 - 06:28
· · Safari 9.0.3 on Mac

Better see a credit on my bill! I just love it when I spend an hour on the phone with someone supposedly trying to resolve my issue while trying to upsell me a more costly "bundle" only to find out that they will be transferring me to technical service 1 MINUTE AFTER THEY HAVE CLOSED. They are charging me 24 hours a day, how about 24 hour tech service....jerks

Ruthann Hanna · 13 March 2016 - 01:45
· · Safari 9.0 on iPad

Watch part of a show then get error 17....what's the deal?

Daniel Stevenson · 3 March 2016 - 03:31
· · Chrome 49.0 on Windows

Periodic comcast internet outages.

Scott McGuire · 2 March 2016 - 19:10
· · Firefox 44.0 on Windows

Comcast out in Roseville, CA
Tech said we needed a new modem.
Really...... It worked one day and the next it quit
working. No cords were touched. Somehow it just
quit working. Cable TV works though..... weird....

Robin Goldsmith · 25 February 2016 - 03:54
· · Safari 9.0.2 on Mac

comcast down in grovetown, ga for more than an comcast tv service; internet is fine...

Cathy Hoyns · 23 February 2016 - 23:30
· · Chrome 48.0 on Windows

I am unable to log into my Comcast account. This has been going on for several days now.

Francine Bartolovich · 15 February 2016 - 16:50
· · Chrome 48.0 on Android

I have been trying to call customer service for 2 hours line is busy???

Lin Coyle · 15 February 2016 - 16:46
· · Chrome 48.0 on Windows

Could get guide but no audio/video on all tv's. Went out at about 10 AM and just now came back on.........

Frances Fitzgerald · 15 February 2016 - 16:41
· · Internet Explorer 11.0 on Windows

Can not get any programs on the TV. I can get the guide but no picture or voice. Called Comcast with no luck!

Mary Laff · 15 February 2016 - 16:37
· · Chrome 48.0 on Windows

Automaticly added unwanted features to my bill and busy when I call and website is unavailable. I'm thinking about an antennae at this point. Too much $$$$, not worth it.

Elizabeth Anne Johnston-Holt · 15 February 2016 - 16:36
· · Firefox 44.0 on Windows

No cable channels on TV, here in Augusta, Ga (Martinez). What's the problem?

Vernon Ferguson · 15 February 2016 - 16:36
· · Firefox 44.0 on Windows

Cannot get pages to load. After an hour of loading one slow page at a time it signed me out. I don't have time to go through this again.

Nancy Kanellas · 15 February 2016 - 16:22
· · Safari 8.0.7 on Mac

I am ONLY able ro access ch. 2-20, nothing else works! I have tried to call several times and the Comcast recording states that they are experiencing technical difficulties and to call back!!!! NOW WHAT??

Amy Goodwin Spencer · 15 February 2016 - 16:21
· · Chrome 34.0 on Android

There are 2 TVs in the house. The TV downstairs in the living room is working fine.
The 2nd TV upstairs in the kids room was working fine up until an hour ago. Now none of the channels are programming to watch it except ESPN. ESPN is also the only one that has volume.
I've been trying to call in but those numbers are not working either. HELP!!! Kids home from school today and we need immediate resolution to this problem!!!

Janet Horton · 15 February 2016 - 16:12
· · Internet Explorer 11.0 on Windows

I'm trying to pay my bill online and when I click on My Account it just goes into a holding pattern and never gets to the access of paying the bill.

Maria LaPadula · 15 February 2016 - 16:12
· · Internet Explorer 11.0 on Windows

Comcast is down in my area..Cannot reach anyone on the phone. I am in the Eatontown area.I am hoping that you can fix this problem..

Cathy Shepperd · 15 February 2016 - 16:10
· · Chrome 46.0 on Windows

Only getting local stations in the Commerce City area so is comcast down?

Gaye Moyer Denlinger · 15 February 2016 - 16:07
· · Chrome 34.0 on Android

Only about half of our viewable stations are available thus morning on both cable boxes.

Bonnie Heaton Brown · 15 February 2016 - 16:04
· · Internet Explorer 11.0 on Windows

tv service extremely limited (only local channels). subscribe to digital and hd service level but have no reception for any of normal channels that I watch. Fast busy signal on both 800 phone numbers.

Janis Lavine · 13 February 2016 - 19:57
· · Firefox 43.0 on Mac

Have not been able to to access On Demand for a week. Time to consider eliminating Comcast unless this ends.

Robert L. Reich · 12 February 2016 - 23:49
· · Internet Explorer 11.0 on Windows

Cannot sign in to comcast email. It has been this way since Feb. 7th. Comcast service center says that they have techincians working on it....same comment for the past 4 days. What is being done to fix the issue?

Daniel Stevenson · 12 February 2016 - 22:24
· · Chrome 48.0 on Windows

Xfinity/Comcast appears to be "throttling" internet connection speed which means that sometimes it is not possible to log onto Facebook. There are issues with the modems which seem to be incompatible with or unrecognized by the computer.

Daniel Stevenson · 12 February 2016 - 22:22
· · Chrome 48.0 on Windows

Xfinity is "hazing" customers with errratic download speeds and frequent disconnects. Download speed was up to 135 last night, is only 4 now. I replaced the modem but it is still happening.

Elaine Bensen · 5 February 2016 - 22:19
· · Safari 4.1.3 on Mac

haven't been able to sign into my e-mail account, today is the third day! Maybe some one can fix this. was fine until they changed the sign in page. since signing up for X1 my service for my whole bundle SUCKS! can't wait for contract to expire.

Daniel Stevenson · 3 February 2016 - 17:52
· · Chrome 48.0 on Windows

DNS server is being hijacked. Internet connection goes out repeatedly, download speed fluctuates wildly from 97 to 2 in less than a minute.

Katie Lynn · 3 February 2016 - 16:42
· · Chrome 48.0 on Windows

It wont change pages and is taking forever, if it ever does go to the link you click. im trying to pay my bill and it is just sitting there spinning

Geri Calhoun · 21 January 2016 - 15:59
· · Safari 9.0.1 on Mac

Cannot get to my original home site without restarting or shutting down. I keep getting a different Xfinity home site which I do not like.

Debbie Jaggers · 18 January 2016 - 04:15
· · Chrome 47.0 on Android

No Comcast WIFI signal in White House/Cottontown TN area.....again. Seems like when it's extremely cold.. signal.'s going to be a long winter, can see it now. Get it fixed Comcast or I'm done with you!!!

Jere Preisinger · 17 January 2016 - 14:56
· · Chrome 47.0 on Windows reports Download 50+ Upload .95
Storms may be affecting us?

Elaine Mazur · 10 December 2015 - 18:16
· · Firefox 40.0 on Windows

cannot get homepage with my e-mails.
what is the problem

Debbie Jaggers · 1 December 2015 - 19:32
· · Chrome 46.0 on Android

No internet, no phone, no TV in White House, TN
What's the problem now? Called Comcast and recording says we are working on the outage in your area. Estimated time of connection restore 6:10 pm cst. It's alway something with this ISP. If we delay their payment like they delay our service I do believe there would be issues. Sick of this!

Danielle Bohnert McQuaid · 25 November 2015 - 12:06
· · Chrome 46.0 on Windows

Comcast is not responding right now. Reset my modem twice and still no connection.

Krystle Rogers · 13 November 2015 - 04:35
· · Chrome 46.0 on Windows

keep getting "give us a call. This set top is no longer active" just paid my bill, cant call them because my phone no longer is working either...WTF xfinity! you're losing SO many customers and about to lose another...

John G. Dickerson · 12 November 2015 - 18:58
· · Internet Explorer 11.0 on Windows

I am getting so disgusted with COMCAST, CAN NEVER GET IN WHEN i NEED THEM

Martina Manco Del Rocini · 12 November 2015 - 00:09
· · Chrome 42.0 on Windows

comcast xfinity email down on desktop since weekend but can get to email on iphone and ipad~nov 11 2015-what's going on?

William Schultz · 5 November 2015 - 07:22
· · Chrome 46.0 on Windows

My Comcast email in Fairfield PA went out Wednesday afternoon 11-4-15 & is still out early Thursday morning. I think Comcast should make a statement!

Ann Vedilago · 28 October 2015 - 21:42
· · Chrome 46.0 on Android

No email...Internet ok..any updates on when it will be up and running??

Sandy Shubert · 19 October 2015 - 18:08
· · Safari 9.0 on Mac

Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.


Anna Kathryn Williams · 24 September 2015 - 04:18
· · Silk 44.2.49 on Kindle Fire

Xfinity website is down. This seems like an ongoing problem. I have had problems with this service in one way or another since the day I signed up.

Claudia Moore · 28 June 2014 - 19:03
United States · Verizon Wireless · Internet Explorer 11.0 on Windows

Your service is horrible. I have had problems for 3 days, have called in multiple times and given a load of "lip service". Get your act together or my neighbors and I are gone!

Robert Priban · 15 May 2014 - 08:05
United States · Comcast Cable · Chrome 34.0 on Windows

For the past few days, I've been experiencing intermittent problems with various email clients accessing my comcast account via (

Jenn Corpuz Ignacio · 28 April 2014 - 10:26
United States · Verizon Wireless

Everything is down, cable, internet and lan line. Since April 25, 2014. I have called 5x to get someone and hope fully someone will show up tomorrow. Hate BAD customer service!!!

Marge O'Brien · 23 April 2014 - 08:37
United States · First Communications

I cannot reply to any of the senders. I get the formatting when I hit the reply button like 12 pt, etc.

Nick Danger · 29 January 2014 - 10:15
United States · Comcast Cable

Your comment that is up and reachable suggests a serious problem with your methodology. If you actually go to that website you will see that the site itself is indeed "up" and contains a message stating that e-mail and voicemail are "currently unavailable" - yours is clearly a waste of time website...

Sara Anderson · 28 January 2014 - 10:57
United States · CenturyLink

Got email saying my Comcast auto bill would process shortly. Went to the site to check exact amount. Get this message: "Unable to load the webpage because the server sent no data. Reload this webpage. Press the reload button to resubmit the data needed to load the page. Error code: ERR_EMPTY_RESPONSE"

Comcast/Xfinity, you bug me.

Jason Thomas · 18 December 2013 - 17:58
United States · Comcast Cable

I'm getting spotty internet service and the phone land line keeps going in and out. This is the second day this has been going on.

Kathy Griffith · 16 December 2013 - 17:10
United States · Comcast Cable

I can not access my email account. I've tried everything. Getting frustrated.

Matthew Jones · 13 December 2013 - 11:55
United States · Comcast Cable

I have nit been able to use my e-mail consistently for a week. I think I am done with Xfinity

Melissa Justen McNeil · 12 December 2013 - 12:34
United States · Comcast Business Communications

Every time I try to get onto to check my email it automatically brings me to

Kathleen Geeseman · 11 December 2013 - 01:03
United States · Comcast Cable

I am not able to open my E-mail - when I click it it just sends me back to Sign-in page

Tim Haynes · 25 November 2013 - 20:36
United States · Comcast Cable

I get directed to Sign In page. When I sign in and click email I get sent to Sign In page.

Kenneth Furlow · 25 November 2013 - 13:03
United States · Comcast Cable

When I click Email I get directed to Sign In page. When I sign in and click email I get sent to Sign In page. Etc, etc, etc., etc...

Sheri Elizabeth Coker · 18 November 2013 - 10:24
United States · Trident Technical College

Xfinity email and voice down again Monday AM, down last week too. Unbelievable.

Evelyn Norman · 17 November 2013 - 16:55
United States · Comcast Cable

my email is down and has been for the last 24hrs please fix it i pay good money for this service i am in calif

Stephanie Gargiulo · 13 November 2013 - 17:41
United States · Comcast Cable

Can't access my emails. Site appears to only be down for me. Anyone else having trouble today?

Barbara Day · 13 November 2013 - 10:51
United States · Comcast Cable

Email and voice mail are currently unavailable.

"Some customers may experience problems accessing email and voicemail through the Xfinity Connect® Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause."

Melly Mel · 12 November 2013 - 14:10
United States · Comcast Cable

Anyone else got NO On Demand @ first and now after they sent a signal to it my entire cable is out!!!??? North East Ohio
The probs r 75% for me! Either On Demand is out or the DVR or the "We are having an issue at the moment please try again in a few minutes please" crap.Not to mention this is the second time I PAID for a Movie when it was working and after paying now On Demand isn't working.!!!!

Daniel Wooldridge · 9 November 2013 - 10:37
United States · Comcast Cable

email is really slow. It lame they stick you in a contract then give such bad service. been on hold for over 30 min.

comcast is horrible. i cant even get to load. cant use the playstation network. i can barely google search

Dianne Smith Weissert · 3 November 2013 - 10:07
United States · Comcast Cable

Comcast needs to fix their e-mail problems here in Charleston, SC... when I try to forward an e-mail, the cursor pops up to the 1st name on the list -- I am unable to forward e-mails. If Xfinity cannot fix this problem, I'll need to find another carrier -- this is very frustrating and has been happening since Oct 1st. I reported it and was told they could charge me to fix it!! Baloney! This was created by Comcast & Comcast needs to fix it -- or lose customers. This is November & problem still exists!

Robert Schertzer · 28 October 2013 - 18:52
United States · Comcast Cable

xfinity down again... tied to a stupid contract so will have to request downgrade to their moto box that actually works instead.

Ann Williams · 20 October 2013 - 01:28
United States · Comcast Cable

I continually have problems with Comcast e-mail and have been on the phone for hours and most of the time cannot understand the person, or get disconnected. Each person has a different answer, but no solution.

Thelma Tuttle Ackley · 4 October 2013 - 23:30
United States · Comcast Cable

Xfinity i box is not working so i cannot change stations or get anything that I recorded. I tried phoning Comcast, but there is a one hour wait and it keeps hanging up on me!!! I want to know how I can talk to someone in charge. I was supposed to get a credit on my bill this month and it came without one.!!!

Kristina Mertins · 13 September 2013 - 11:10
United States · tw telecom holdings

Unable to do Live Chat or activate services. My services should be restored from having my services suspended in error (bill paid prior to being suspended) but none of my services (cable/internet/phone) are working and I cant get in touch with anyone.

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