website not working? Is it down right now? Server Status Check screenshot
XfinityWebsite Name: Checked:
Response Time:
Last Down:
Checking Xfinity
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Xfinity Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:4214.7 ms. 
03:0314.42 ms.
06:0714.74 ms. 
08:5415.66 ms.
11:3314.5 ms. 
14:2114.61 ms.
16:4615.34 ms. 
19:4114.54 ms.
23:4314.77 ms. 
01:4314.7 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 02:37

We have tried pinging Xfinity website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Xfinity - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Maria Talasek · 6 April 2014 - 07:12

What is wrong. I need to work with my email.

Neil Lisa Dejong · 13 March 2014 - 17:17

xfinity website is slow and freezes, cannot move through website

Alessandra Durkin · 11 February 2014 - 15:31

Won't let me log into my account, can't pay internet bill.

Sharon Harris · 2 February 2014 - 18:37

Unable to access my email on help

Nick Danger · 29 January 2014 - 10:15

Your comment that is up and reachable suggests a serious problem with your methodology. If you actually go to that website you will see that the site itself is indeed "up" and contains a message stating that e-mail and voicemail are "currently unavailable" - yours is clearly a waste of time website...

Bri Vickery · 29 January 2014 - 04:47

cannot get email, even when logged in

Sara Anderson · 28 January 2014 - 10:57

Got email saying my Comcast auto bill would process shortly. Went to the site to check exact amount. Get this message: "Unable to load the webpage because the server sent no data. Reload this webpage. Press the reload button to resubmit the data needed to load the page. Error code: ERR_EMPTY_RESPONSE"

Comcast/Xfinity, you bug me.

Pat Edwards · 17 January 2014 - 20:25

my e-mail is also down. whats up?

Ken Evers · 10 January 2014 - 22:14

the comcast webmail is down right now...

Jason Thomas · 18 December 2013 - 17:58

I'm getting spotty internet service and the phone land line keeps going in and out. This is the second day this has been going on.

Kathy Griffith · 16 December 2013 - 17:10

I can not access my email account. I've tried everything. Getting frustrated.

Matthew Jones · 13 December 2013 - 11:55

I have nit been able to use my e-mail consistently for a week. I think I am done with Xfinity

Melissa Justen McNeil · 12 December 2013 - 12:34

Every time I try to get onto to check my email it automatically brings me to

Kathleen Geeseman · 11 December 2013 - 01:03

I am not able to open my E-mail - when I click it it just sends me back to Sign-in page

Tim Haynes · 25 November 2013 - 20:36

I get directed to Sign In page. When I sign in and click email I get sent to Sign In page.

Kenneth Furlow · 25 November 2013 - 13:03

When I click Email I get directed to Sign In page. When I sign in and click email I get sent to Sign In page. Etc, etc, etc., etc...

Sheri Elizabeth Coker · 18 November 2013 - 10:24

Xfinity email and voice down again Monday AM, down last week too. Unbelievable.

Evelyn Norman · 17 November 2013 - 16:55

my email is down and has been for the last 24hrs please fix it i pay good money for this service i am in calif

Stephanie Gargiulo · 13 November 2013 - 17:41

Can't access my emails. Site appears to only be down for me. Anyone else having trouble today?

Barbara Day · 13 November 2013 - 10:51

Email and voice mail are currently unavailable.

"Some customers may experience problems accessing email and voicemail through the Xfinity Connect® Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause."

Melly Mel · 12 November 2013 - 14:10

Anyone else got NO On Demand @ first and now after they sent a signal to it my entire cable is out!!!??? North East Ohio
The probs r 75% for me! Either On Demand is out or the DVR or the "We are having an issue at the moment please try again in a few minutes please" crap.Not to mention this is the second time I PAID for a Movie when it was working and after paying now On Demand isn't working.!!!!

Daniel Wooldridge · 9 November 2013 - 10:37

email is really slow. It lame they stick you in a contract then give such bad service. been on hold for over 30 min.

comcast is horrible. i cant even get to load. cant use the playstation network. i can barely google search

Dianne Smith Weissert · 3 November 2013 - 10:07

Comcast needs to fix their e-mail problems here in Charleston, SC... when I try to forward an e-mail, the cursor pops up to the 1st name on the list -- I am unable to forward e-mails. If Xfinity cannot fix this problem, I'll need to find another carrier -- this is very frustrating and has been happening since Oct 1st. I reported it and was told they could charge me to fix it!! Baloney! This was created by Comcast & Comcast needs to fix it -- or lose customers. This is November & problem still exists!

Robert Schertzer · 28 October 2013 - 18:52

xfinity down again... tied to a stupid contract so will have to request downgrade to their moto box that actually works instead.

Ann Williams · 20 October 2013 - 01:28

I continually have problems with Comcast e-mail and have been on the phone for hours and most of the time cannot understand the person, or get disconnected. Each person has a different answer, but no solution.

Thelma Tuttle Ackley · 4 October 2013 - 23:30

Xfinity i box is not working so i cannot change stations or get anything that I recorded. I tried phoning Comcast, but there is a one hour wait and it keeps hanging up on me!!! I want to know how I can talk to someone in charge. I was supposed to get a credit on my bill this month and it came without one.!!!

Kristina Mertins · 13 September 2013 - 11:10

Unable to do Live Chat or activate services. My services should be restored from having my services suspended in error (bill paid prior to being suspended) but none of my services (cable/internet/phone) are working and I cant get in touch with anyone.

Michael Barnette · 6 September 2013 - 22:02

Fing Comcast, Internet has been down for over 12 hours. Tried to call CS--- of course it is my computer. Comcast Sucks.

Helen Shull · 27 August 2013 - 12:22

I have no cable TV or land phone service. Called Comcast twice, promised time technican would be here. Hours later and no tech. Very discussed with comcast. Phone persons difficult to understand situation.

John Gemma · 27 August 2013 - 10:12

Site is up but email page will not load. None of the "fixes" work. Dover, DE

Liz Sands · 27 August 2013 - 09:59

Comcast email through the Smartzone communications center is unavailable (Minnesota)

Barbara Lorenzo · 26 August 2013 - 17:12

Email is down in Monkton Md. I can send but can't receive. Comcast says they estimate 48-72 hours. 8/27/13 at 8:12 pm

Kimberlee Greene · 23 August 2013 - 06:27

No email in Minnesota, Bummer is this is my only communication tool while traveling in Australia.

Just tried it again, it does seem to be back up now, Thankful for this stie so I didn't burn up even more time troubleshooting,

Yaakov Chaitovsky · 23 August 2013 - 06:06

Email is down in Baltimore. I can access the site and the inbox preview, but when I click on "enitre inbox", nothing loads and I get the "problem loading page" message. My Android wont receive or send comcast email either. My hotmail pop account is working fine. Hope they resolve it soon!

Rick Shull · 23 August 2013 - 05:58

it has been down for 4 or 5 hours I believe.. I had a rough night because EBAY was down as well for several hours.. lol

Jean Clark · 23 August 2013 - 05:37

Comcast is down in Franklin County. Pa. and has been for at least 3 hours now.

Mary Charlebois · 23 August 2013 - 05:37

Comcast email in Burlington Vermont is down! Cannot receive or send emails on my computer or my phone!

Kathy DeRocha White · 23 August 2013 - 04:55

I am in Calhoun GA.. no email service.. been down since last night around 10pm.

Alan Eason · 23 August 2013 - 03:49

Confirming that xfinity email is not working in Baltimore (for any difference the location may make).

Dulcie Tamera Gingrich · 23 August 2013 - 03:01

lets me log in- and shows me inbox thumbnail -- but when I click "view inbox" I get an error... seriously-- I have email deadlines to meet for work. This is ridiculous.

Cheryle Miller · 23 August 2013 - 01:45

I am not getting to my email site. I log in but the email site never comes up just a blank screen.

Virginia Leah Kintz · 6 August 2013 - 17:14

Can access Comcast site but not my emails - it reverts back to a blank page with an "error" message and a yellow triangle in the lower left corner of the page.

Cheri Borsky · 2 August 2013 - 04:02

Comcast Webmail is not loading for me. Can get to sign in page, but it timesout while trying to load the webmail page. Been so since at least 2pm yesterday. Nothing on Comcast's webpages to explain that I can see.

Pat Boguslawski · 1 August 2013 - 08:32

Xfinity is down for the past 10 minutes. Just displaying this message: email and voice mail is currently unavailable. Some customers may experience problems accessing email and voicemail through the SmartZone® Communications Center at this time. Our engineers are aware of this issue and are working to resolve this as soon as possible. We apologize for any inconvenience this may cause.

Pat Jacoby · 31 July 2013 - 05:47

Down again today. Worked for awhile yesterday and this morning WTH Comcast. Get it together: email and voice mail is currently unavailable. Some customers may experience problems accessing email and voicemail through the SmartZone® Communications Center at this time. Our engineers are aware of this issue and are working to resolve this as soon as possible. We apologize for any inconvenience this may cause. Please see for the latest information.

Pat Jacoby · 30 July 2013 - 07:59

Comcast email has been down for over an hour. Getting this:

Sorry, we were unable to load your email and voicemail. Please try refreshing your browser in a few minutes.

Kim Shea · 18 July 2013 - 07:12

We have been unable to access email for one week now. Comcast is absolutely no help. Told us they would call within 72 hours to assist us. On vacation and NO WAY to check email.

Debbie Fairley · 16 July 2013 - 08:05

I have not been able to get my emails for the past week... its very frustrating because I use this for many things. WHat is the problem???

Stephen Meanwell · 23 June 2013 - 20:35

My whole connection has been unstable for the past few weeks. Sometimes, it'll stay down for a good seven hours. Sometimes, just a half hour. I've done the network restart multiple times. PLEASE FIX.

Gerald Barrington · 8 June 2013 - 14:35

I have not been able to access the email for 2 days. Thank God I don't really on Comcast for the Internet. I'll soon get my mail and stop using that also.

Micheal Martin Loving Lea · 27 May 2013 - 09:55

They are down... went to pay my business class today online, and the business class portal is even own.

Dan Pancamo · 21 May 2013 - 05:34

Upload speed is currently at .9 for me. Cant upload... Download is ok

Janet Gale Byler · 14 May 2013 - 13:34

I cannot access my address book, though I can send and receive email. Is this a known problem?

Lauren Bufferd · 8 May 2013 - 08:48

xfinity email is down. Please find a way to let users know there is a problem.

Len Bandlow · 8 May 2013 - 08:12 might be up but Xfinity email has been up and down - on and off for the past 24 hours. Very Fustrating.

Kelly Gallagher · 26 April 2013 - 09:09

My email seems to be out of service at the moment - about an hour now. Can't sign in.

Villa Cathedral · 25 February 2013 - 20:41

Comcast doesn't even recognize my username all of a sudden when I go to sign in for email or to check account status

Dusty Brown · 7 February 2013 - 08:46

It was our internal DNS settings (we were using Earthlinks DNS) changed the ALt DNS, and comcast came through just fine... 2/7/13

Shane Hills · 30 January 2013 - 11:16

My Comcast email keeps saying to check back, which I do, and it's still not working. I'm glad I give Comcast a lot of money for their crappy services. I wish FiOS would come here, but Comcast has installed their dictatorship over the land and I'm just a peasant.

Jenn Kelly · 30 January 2013 - 10:41

It's not working for me either. :/ It says try again in a few minutes and it's been over 2 hours. Curious when I will have my email back?

Ross Lindberg · 30 January 2013 - 09:44

I am unable to ping tracert stops or timesout hitting It looks like their mail server is down to experiencing problems. Contacted COMCAST support - still waiting on the phone.

Janie Sagmoe · 30 January 2013 - 09:33

unable to reach email or login page -- main website page also failed to load several times. finally able to access the main page, but clicking on email just times out.

Glenna Eymann Ritt · 29 January 2013 - 09:47

Can't get access to the Xfinity email page, but all other sites are opening... including the account page.

Kevin W. Antonelli · 29 January 2013 - 04:46


Liz Hamill · 4 January 2013 - 12:09

Down for me. Trying to access my email from BF's house near Lancaster, pa.

John F Lavoie Sr · 4 January 2013 - 09:53

I can't access through either google or yahoo search sites.

Paul D. Brassey · 4 January 2013 - 09:38

Comcast internet is working fine, but mail and the xfinity home page is down in western Washington state.

Dustin Creager · 4 January 2013 - 09:37

Just finished talking to Comcast DIRECTLY. Yes, certain servers are down. Basically, and You can still receive email, but not send out. This "is it down right now" website is blowing smoke. Not sure what they are connecting to or WHEN, but right now... its down. May be they should rename this website to "is it down sometime ago."

Terri Turner Vellios · 4 January 2013 - 09:36

Comcast down? I'm in Santa Clara County, California. I can't send email, received is slow. I also can not log into

Faith Young · 4 January 2013 - 09:36

TV, phone, and internet works, just can't get onto to check my email. Hubby has outlook express, it will pull in email which I BCCed from gmail, but he can't send out. Very strange.

Becky Morton · 4 January 2013 - 09:35 and down for me. also cannot send email. I'm in California

Vickie Bradford Westfall · 4 January 2013 - 09:27

I tried to access through my Verizon phone and it won't go there either so I don't think it's just people using a Comcast / Xfinity service.

Paris Waddill · 4 January 2013 - 09:21

Follow up: I can access everything from my iPhone via AT&T. So, I think people who are not on Comcast/Xfinity Internet aren't having a problem. It may be a DNS resolution issue inside the Comcast network.

Vickie Bradford Westfall · 4 January 2013 - 09:20 is down - I'm in Oregon and I haven't been able to get to it for 30 min at least.

Sue Flanagan · 4 January 2013 - 09:18

Not able to acces Xfinity for email or TV- everything else works fine

Anne Martinelli Virtue · 4 January 2013 - 09:17

I am in MA - no access to the SmartZone communications center since an hour ago.

Brian Galuska · 4 January 2013 - 09:14

I was in and paid my bill. Went to read my email and got a connection error indicating that i had no access to internet. But it was only for xfinity email. Logged out and tried to log back in and got the same error upon attempting login. I think it is down. Makes no sense that I have something wrong on this side when I was already in when this started happeining.

Paul Conklin · 4 January 2013 - 09:11

Still able to browse, however email is down and all comcast sites are unavailable - AGAIN!

Paris Waddill · 4 January 2013 - 09:10

I can get to But, all of the addresses (e.g., are not reachable.

Tony Chastain · 27 December 2012 - 16:19

I am unable to log in even though I've entered the correct username and password. Others are having the same problem as described here:

David Wise · 22 September 2012 - 19:28

Comcast site was down here on Friday, Sept. 14 for several hours. I called its tech support and was told there was no problem! The fault is with my computer. Called again today to tell them and was told they weren't aware of it!

Ed Hogan · 21 September 2012 - 11:24 is down for 3 hours now at our place in Galway. Ireland. Other sites OK.

James Callaway · 21 September 2012 - 11:10

I am blocked from in Virginia. Called support and was told site is down and would be up again within 6 hours.

Paula Joyner · 21 September 2012 - 09:09

I cannot access this site- pulls up Yahoo and says site cannot be found. All other sites are fine.

Joe Pecili · 21 September 2012 - 03:44

Can't get to the xfinity page. Browser keeps going to D-Link search engine as if the xfinity site is not there? Does not do it with any other site but xfinity...???

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Rate Xfinity has been rated 1.6 out of 5 points. A total of 127 votes cast and 85 users reviewed the website.

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