Comcast.net website not working? Is it down right now?

Comcast.net Server Status Check
comcast.net screenshot
XfinityWebsite Name:
xfinity.comcast.netURL Checked:
Response Time:
Last Down:
Checking Xfinity
Please wait while we check the server...
Xfinity Website Status History
Comcast.net server report and response time

The above graph displays service status activity for Comcast.net over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01.May.2016
02:131.09 ms. 
01.May.2016
05:186.53 ms.
01.May.2016
09:542.79 ms. 
01.May.2016
12:003.03 ms.
01.May.2016
14:056.46 ms. 
01.May.2016
16:461.22 ms.
01.May.2016
18:561.18 ms. 
01.May.2016
21:161.47 ms.
01.May.2016
23:171.74 ms. 
02.May.2016
01:221.23 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 01:23

We have tried pinging Xfinity website using our server and the website returned the above results. If comcast.net is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Xfinity - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as xfinity.comcast.net

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Comcast.net?
▼ LAST 30 DAYS ...
Ralph Bishop · 19 April 2016 - 14:37
· · Firefox 45.0 on Windows

comcast.net email server appears to be down

David C. Whiteman · 13 April 2016 - 14:47
· · Firefox 45.0 on Windows

Unable to reach comcast.net or comcast.com

Laura Smogor Kernbauer · 6 April 2016 - 11:05
· · Firefox 36.0 on Mac

sporadic emails the last 3 days.....anyone else?

▼ LAST 6 MONTHS ...
Adam Carparelli · 18 March 2016 - 15:23
· · Chrome 49.0 on Windows

cannot acess bill pay portion of my account, redirects to xfinity home page no matter what options i select

Joey Reid · 16 March 2016 - 06:28
· · Safari 9.0.3 on Mac

Better see a credit on my bill! I just love it when I spend an hour on the phone with someone supposedly trying to resolve my issue while trying to upsell me a more costly "bundle" only to find out that they will be transferring me to technical service 1 MINUTE AFTER THEY HAVE CLOSED. They are charging me 24 hours a day, how about 24 hour tech service....jerks

Ruthann Hanna · 13 March 2016 - 01:45
· · Safari 9.0 on iPad

Watch part of a show then get error 17....what's the deal?

Daniel Stevenson · 3 March 2016 - 03:31
· · Chrome 49.0 on Windows

Periodic comcast internet outages.

Scott McGuire · 2 March 2016 - 19:10
· · Firefox 44.0 on Windows

Comcast out in Roseville, CA
Tech said we needed a new modem.
Really...... It worked one day and the next it quit
working. No cords were touched. Somehow it just
quit working. Cable TV works though..... weird....

Robin Goldsmith · 25 February 2016 - 03:54
· · Safari 9.0.2 on Mac

comcast down in grovetown, ga for more than an hour..no comcast tv service; internet is fine...

Cathy Hoyns · 23 February 2016 - 23:30
· · Chrome 48.0 on Windows

I am unable to log into my Comcast account. This has been going on for several days now.

Francine Bartolovich · 15 February 2016 - 16:50
· · Chrome 48.0 on Android

I have been trying to call customer service for 2 hours line is busy???

Lin Coyle · 15 February 2016 - 16:46
· · Chrome 48.0 on Windows

Could get guide but no audio/video on all tv's. Went out at about 10 AM and just now came back on.........

Frances Fitzgerald · 15 February 2016 - 16:41
· · Internet Explorer 11.0 on Windows

Can not get any programs on the TV. I can get the guide but no picture or voice. Called Comcast with no luck!

Mary Laff · 15 February 2016 - 16:37
· · Chrome 48.0 on Windows

Automaticly added unwanted features to my bill and busy when I call and website is unavailable. I'm thinking about an antennae at this point. Too much $$$$, not worth it.

Elizabeth Anne Johnston-Holt · 15 February 2016 - 16:36
· · Firefox 44.0 on Windows

No cable channels on TV, here in Augusta, Ga (Martinez). What's the problem?

Vernon Ferguson · 15 February 2016 - 16:36
· · Firefox 44.0 on Windows

Cannot get pages to load. After an hour of loading one slow page at a time it signed me out. I don't have time to go through this again.

Nancy Kanellas · 15 February 2016 - 16:22
· · Safari 8.0.7 on Mac

I am ONLY able ro access ch. 2-20, nothing else works! I have tried to call several times and the Comcast recording states that they are experiencing technical difficulties and to call back!!!! NOW WHAT??

Amy Goodwin Spencer · 15 February 2016 - 16:21
· · Chrome 34.0 on Android

There are 2 TVs in the house. The TV downstairs in the living room is working fine.
The 2nd TV upstairs in the kids room was working fine up until an hour ago. Now none of the channels are programming to watch it except ESPN. ESPN is also the only one that has volume.
I've been trying to call in but those numbers are not working either. HELP!!! Kids home from school today and we need immediate resolution to this problem!!!

Janet Horton · 15 February 2016 - 16:12
· · Internet Explorer 11.0 on Windows

I'm trying to pay my bill online and when I click on My Account it just goes into a holding pattern and never gets to the access of paying the bill.

Maria LaPadula · 15 February 2016 - 16:12
· · Internet Explorer 11.0 on Windows

Comcast is down in my area..Cannot reach anyone on the phone. I am in the Eatontown area.I am hoping that you can fix this problem..

Cathy Shepperd · 15 February 2016 - 16:10
· · Chrome 46.0 on Windows

Only getting local stations in the Commerce City area so is comcast down?

Gaye Moyer Denlinger · 15 February 2016 - 16:07
· · Chrome 34.0 on Android

Only about half of our viewable stations are available thus morning on both cable boxes.

Bonnie Heaton Brown · 15 February 2016 - 16:04
· · Internet Explorer 11.0 on Windows

tv service extremely limited (only local channels). subscribe to digital and hd service level but have no reception for any of normal channels that I watch. Fast busy signal on both 800 phone numbers.

Janis Lavine · 13 February 2016 - 19:57
· · Firefox 43.0 on Mac

Have not been able to to access On Demand for a week. Time to consider eliminating Comcast unless this ends.

Robert L. Reich · 12 February 2016 - 23:49
· · Internet Explorer 11.0 on Windows

Cannot sign in to comcast email. It has been this way since Feb. 7th. Comcast service center says that they have techincians working on it....same comment for the past 4 days. What is being done to fix the issue?

Daniel Stevenson · 12 February 2016 - 22:24
· · Chrome 48.0 on Windows

Xfinity/Comcast appears to be "throttling" internet connection speed which means that sometimes it is not possible to log onto Facebook. There are issues with the modems which seem to be incompatible with or unrecognized by the computer.

Daniel Stevenson · 12 February 2016 - 22:22
· · Chrome 48.0 on Windows

Xfinity is "hazing" customers with errratic download speeds and frequent disconnects. Download speed was up to 135 last night, is only 4 now. I replaced the modem but it is still happening.

Elaine Bensen · 5 February 2016 - 22:19
· · Safari 4.1.3 on Mac

haven't been able to sign into my e-mail account, today is the third day! Maybe some one can fix this. was fine until they changed the sign in page. since signing up for X1 my service for my whole bundle SUCKS! can't wait for contract to expire.

Daniel Stevenson · 3 February 2016 - 17:52
· · Chrome 48.0 on Windows

DNS server is being hijacked. Internet connection goes out repeatedly, download speed fluctuates wildly from 97 to 2 in less than a minute.

Katie Lynn · 3 February 2016 - 16:42
· · Chrome 48.0 on Windows

It wont change pages and is taking forever, if it ever does go to the link you click. im trying to pay my bill and it is just sitting there spinning

Geri Calhoun · 21 January 2016 - 15:59
· · Safari 9.0.1 on Mac

Cannot get to my original Comcast.net home site without restarting or shutting down. I keep getting a different Xfinity home site which I do not like.

Debbie Jaggers · 18 January 2016 - 04:15
· · Chrome 47.0 on Android

No Comcast WIFI signal in White House/Cottontown TN area.....again. Seems like when it's extremely cold..
Bam..no signal. .....it's going to be a long winter, can see it now. Get it fixed Comcast or I'm done with you!!!

Jere Preisinger · 17 January 2016 - 14:56
· · Chrome 47.0 on Windows

Speedtest.net reports Download 50+ Upload .95
Storms may be affecting us?

Elaine Mazur · 10 December 2015 - 18:16
· · Firefox 40.0 on Windows

cannot get comcast.net homepage with my e-mails.
what is the problem

Debbie Jaggers · 1 December 2015 - 19:32
· · Chrome 46.0 on Android

No internet, no phone, no TV in White House, TN
What's the problem now? Called Comcast and recording says we are working on the outage in your area. Estimated time of connection restore 6:10 pm cst. It's alway something with this ISP. If we delay their payment like they delay our service I do believe there would be issues. Sick of this!

Danielle Bohnert McQuaid · 25 November 2015 - 12:06
· · Chrome 46.0 on Windows

Comcast is not responding right now. Reset my modem twice and still no connection.

Krystle Rogers · 13 November 2015 - 04:35
· · Chrome 46.0 on Windows

keep getting "give us a call. This set top is no longer active" just paid my bill, cant call them because my phone no longer is working either...WTF xfinity! you're losing SO many customers and about to lose another...

John G. Dickerson · 12 November 2015 - 18:58
· · Internet Explorer 11.0 on Windows

I am getting so disgusted with COMCAST, CAN NEVER GET IN WHEN i NEED THEM

Martina Manco Del Rocini · 12 November 2015 - 00:09
· · Chrome 42.0 on Windows

comcast xfinity email down on desktop since weekend but can get to email on iphone and ipad~nov 11 2015-what's going on?

William Schultz · 5 November 2015 - 07:22
· · Chrome 46.0 on Windows

My Comcast email in Fairfield PA went out Wednesday afternoon 11-4-15 & is still out early Thursday morning. I think Comcast should make a statement!

▼ MORE THAN 6 MONTHS AGO ...
Ann Vedilago · 28 October 2015 - 21:42
· · Chrome 46.0 on Android

No email...Internet ok..any updates on when it will be up and running??

Sandy Shubert · 19 October 2015 - 18:08
· · Safari 9.0 on Mac

Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

KEEP GETTING THIS ERROR MESSAGE AND CANNOT CONTACT COMCAST???

Anna Kathryn Williams · 24 September 2015 - 04:18
· · Silk 44.2.49 on Kindle Fire

Xfinity website is down. This seems like an ongoing problem. I have had problems with this service in one way or another since the day I signed up.

Claudia Moore · 28 June 2014 - 19:03
United States · Verizon Wireless · Internet Explorer 11.0 on Windows

Your service is horrible. I have had problems for 3 days, have called in multiple times and given a load of "lip service". Get your act together or my neighbors and I are gone!

Robert Priban · 15 May 2014 - 08:05
United States · Comcast Cable · Chrome 34.0 on Windows

For the past few days, I've been experiencing intermittent problems with various email clients accessing my comcast account via (mail.comcast.net:995)

Jenn Corpuz Ignacio · 28 April 2014 - 10:26
United States · Verizon Wireless

Everything is down, cable, internet and lan line. Since April 25, 2014. I have called 5x to get someone and hope fully someone will show up tomorrow. Hate BAD customer service!!!

Marge O'Brien · 23 April 2014 - 08:37
United States · First Communications

I cannot reply to any of the senders. I get the formatting when I hit the reply button like 12 pt, etc.

Nick Danger · 29 January 2014 - 10:15
United States · Comcast Cable

Your comment that mail.comcast.net is up and reachable suggests a serious problem with your methodology. If you actually go to that website you will see that the site itself is indeed "up" and contains a message stating that e-mail and voicemail are "currently unavailable" - yours is clearly a waste of time website...

Sara Anderson · 28 January 2014 - 10:57
United States · CenturyLink

Got email saying my Comcast auto bill would process shortly. Went to the site to check exact amount. Get this message: "Unable to load the webpage because the server sent no data. Reload this webpage. Press the reload button to resubmit the data needed to load the page. Error code: ERR_EMPTY_RESPONSE"

Comcast/Xfinity, you bug me.

Jason Thomas · 18 December 2013 - 17:58
United States · Comcast Cable

I'm getting spotty internet service and the phone land line keeps going in and out. This is the second day this has been going on.

Kathy Griffith · 16 December 2013 - 17:10
United States · Comcast Cable

I can not access my email account. I've tried everything. Getting frustrated.

Matthew Jones · 13 December 2013 - 11:55
United States · Comcast Cable

I have nit been able to use my e-mail consistently for a week. I think I am done with Xfinity

Melissa Justen McNeil · 12 December 2013 - 12:34
United States · Comcast Business Communications

Every time I try to get onto comcast.net to check my email it automatically brings me to comcast.com.

Kathleen Geeseman · 11 December 2013 - 01:03
United States · Comcast Cable

I am not able to open my E-mail - when I click it it just sends me back to Sign-in page

Tim Haynes · 25 November 2013 - 20:36
United States · Comcast Cable

I get directed to Sign In page. When I sign in and click email I get sent to Sign In page.

Kenneth Furlow · 25 November 2013 - 13:03
United States · Comcast Cable

When I click Email I get directed to Sign In page. When I sign in and click email I get sent to Sign In page. Etc, etc, etc., etc...

Sheri Elizabeth Coker · 18 November 2013 - 10:24
United States · Trident Technical College

Xfinity email and voice down again Monday AM, down last week too. Unbelievable.

Evelyn Norman · 17 November 2013 - 16:55
United States · Comcast Cable

my email is down and has been for the last 24hrs please fix it i pay good money for this service i am in calif

Stephanie Gargiulo · 13 November 2013 - 17:41
United States · Comcast Cable

Can't access my emails. Site appears to only be down for me. Anyone else having trouble today?

Barbara Day · 13 November 2013 - 10:51
United States · Comcast Cable

Email and voice mail are currently unavailable.

"Some customers may experience problems accessing email and voicemail through the Xfinity Connect® Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause."

Melly Mel · 12 November 2013 - 14:10
United States · Comcast Cable

Anyone else got NO On Demand @ first and now after they sent a signal to it my entire cable is out!!!??? North East Ohio
The probs r 75% for me! Either On Demand is out or the DVR or the "We are having an issue at the moment please try again in a few minutes please" crap.Not to mention this is the second time I PAID for a Movie when it was working and after paying now On Demand isn't working.!!!!

Daniel Wooldridge · 9 November 2013 - 10:37
United States · Comcast Cable

email is really slow. It lame they stick you in a contract then give such bad service. been on hold for over 30 min.

comcast is horrible. i cant even get ESPN.com to load. cant use the playstation network. i can barely google search

Dianne Smith Weissert · 3 November 2013 - 10:07
United States · Comcast Cable

Comcast needs to fix their e-mail problems here in Charleston, SC... when I try to forward an e-mail, the cursor pops up to the 1st name on the list -- I am unable to forward e-mails. If Xfinity cannot fix this problem, I'll need to find another carrier -- this is very frustrating and has been happening since Oct 1st. I reported it and was told they could charge me to fix it!! Baloney! This was created by Comcast & Comcast needs to fix it -- or lose customers. This is November & problem still exists!

Robert Schertzer · 28 October 2013 - 18:52
United States · Comcast Cable

xfinity down again... tied to a stupid contract so will have to request downgrade to their moto box that actually works instead.

Ann Williams · 20 October 2013 - 01:28
United States · Comcast Cable

I continually have problems with Comcast e-mail and have been on the phone for hours and most of the time cannot understand the person, or get disconnected. Each person has a different answer, but no solution.

Thelma Tuttle Ackley · 4 October 2013 - 23:30
United States · Comcast Cable

Xfinity i box is not working so i cannot change stations or get anything that I recorded. I tried phoning Comcast, but there is a one hour wait and it keeps hanging up on me!!! I want to know how I can talk to someone in charge. I was supposed to get a credit on my bill this month and it came without one.!!!

Kristina Mertins · 13 September 2013 - 11:10
United States · tw telecom holdings

Unable to do Live Chat or activate services. My services should be restored from having my services suspended in error (bill paid prior to being suspended) but none of my services (cable/internet/phone) are working and I cant get in touch with anyone.

Michael Barnette · 6 September 2013 - 22:02
United States · Comcast Cable

Fing Comcast, Internet has been down for over 12 hours. Tried to call CS--- of course it is my computer. Comcast Sucks.

Helen Shull · 27 August 2013 - 12:22
United States · Comcast Cable

I have no cable TV or land phone service. Called Comcast twice, promised time technican would be here. Hours later and no tech. Very discussed with comcast. Phone persons difficult to understand situation.

John Gemma · 27 August 2013 - 10:12
United States · Comcast Cable

Site is up but email page will not load. None of the "fixes" work. Dover, DE

Liz Sands · 27 August 2013 - 09:59
United States · CenturyLink

Comcast email through the Smartzone communications center is unavailable (Minnesota)

Barbara Lorenzo · 26 August 2013 - 17:12
United States · Comcast Cable

Email is down in Monkton Md. I can send but can't receive. Comcast says they estimate 48-72 hours. 8/27/13 at 8:12 pm

Kimberlee Greene · 23 August 2013 - 06:27
Australia · Telstra Internet

No email in Minnesota, Bummer is this is my only communication tool while traveling in Australia.

Just tried it again, it does seem to be back up now, Thankful for this stie so I didn't burn up even more time troubleshooting,

Yaakov Chaitovsky · 23 August 2013 - 06:06
United States · Comcast Cable

Email is down in Baltimore. I can access the site and the inbox preview, but when I click on "enitre inbox", nothing loads and I get the "problem loading page" message. My Android wont receive or send comcast email either. My hotmail pop account is working fine. Hope they resolve it soon!

Rick Shull · 23 August 2013 - 05:58
United States · Comcast Cable

it has been down for 4 or 5 hours I believe.. I had a rough night because EBAY was down as well for several hours.. lol

Jean Clark · 23 August 2013 - 05:37
United States · Comcast Cable

Comcast is down in Franklin County. Pa. and has been for at least 3 hours now.

Mary Charlebois · 23 August 2013 - 05:37
United States · Comcast Cable

Comcast email in Burlington Vermont is down! Cannot receive or send emails on my computer or my phone!

Kathy DeRocha White · 23 August 2013 - 04:55
United States · Comcast Cable

I am in Calhoun GA.. no email service.. been down since last night around 10pm.

Alan Eason · 23 August 2013 - 03:49
United States · Comcast Cable

Confirming that xfinity email is not working in Baltimore (for any difference the location may make).

Dulcie Tamera Gingrich · 23 August 2013 - 03:01
United States · Comcast Cable

lets me log in- and shows me inbox thumbnail -- but when I click "view inbox" I get an error... seriously-- I have email deadlines to meet for work. This is ridiculous.

Cheryle Miller · 23 August 2013 - 01:45
United States · Comcast Cable

I am not getting to my email site. I log in but the email site never comes up just a blank screen.

Virginia Leah Kintz · 6 August 2013 - 17:14
United States · Comcast Cable

Can access Comcast site but not my emails - it reverts back to a blank page with an "error" message and a yellow triangle in the lower left corner of the page.

Cheri Borsky · 2 August 2013 - 04:02
United States · Time Warner Cable

Comcast Webmail is not loading for me. Can get to sign in page, but it timesout while trying to load the webmail page. Been so since at least 2pm yesterday. Nothing on Comcast's webpages to explain that I can see.

Pat Boguslawski · 1 August 2013 - 08:32
United States · Comcast Cable

Xfinity is down for the past 10 minutes. Just displaying this message:
Comcast.net email and voice mail is currently unavailable. Some customers may experience problems accessing comcast.net email and voicemail through the SmartZone® Communications Center at this time. Our engineers are aware of this issue and are working to resolve this as soon as possible. We apologize for any inconvenience this may cause.

Pat Jacoby · 31 July 2013 - 05:47
United States · CenturyLink

Down again today. Worked for awhile yesterday and this morning WTH Comcast. Get it together:

Comcast.net email and voice mail is currently unavailable. Some customers may experience problems accessing comcast.net email and voicemail through the SmartZone® Communications Center at this time. Our engineers are aware of this issue and are working to resolve this as soon as possible. We apologize for any inconvenience this may cause. Please see http://www.comcast.net/outagenotification for the latest information.

Pat Jacoby · 30 July 2013 - 07:59
United States · CenturyLink

Comcast email has been down for over an hour. Getting this:

Sorry, we were unable to load your email and voicemail. Please try refreshing your browser in a few minutes.

Kim Shea · 18 July 2013 - 07:12
United States · Comcast Cable

We have been unable to access comcast.net email for one week now. Comcast is absolutely no help. Told us they would call within 72 hours to assist us. On vacation and NO WAY to check email.

Debbie Fairley · 16 July 2013 - 08:05
United States · WOW Access

I have not been able to get my emails for the past week... its very frustrating because I use this for many things. WHat is the problem???

Stephen Meanwell · 23 June 2013 - 20:35
United States · Comcast Cable

My whole connection has been unstable for the past few weeks. Sometimes, it'll stay down for a good seven hours. Sometimes, just a half hour. I've done the network restart multiple times. PLEASE FIX.

Gerald Barrington · 8 June 2013 - 14:35
United States · Verizon FiOS

I have not been able to access the email for 2 days. Thank God I don't really on Comcast for the Internet. I'll soon get my mail and stop using that also.

Micheal Martin Loving Lea · 27 May 2013 - 09:55
United States · Comcast Cable

They are down... went to pay my business class today online, and the business class portal is even own.

Dan Pancamo · 21 May 2013 - 05:34
United States · Comcast Cable

Upload speed is currently at .9 for me. Cant upload... Download is ok

Janet Gale Byler · 14 May 2013 - 13:34
United States · Seagate Technology

I cannot access my address book, though I can send and receive email. Is this a known problem?

Lauren Bufferd · 8 May 2013 - 08:48
United States · Metropolitan Government of Nashville

xfinity email is down. Please find a way to let users know there is a problem.

Len Bandlow · 8 May 2013 - 08:12
United States · Comcast Cable

Comcast.net might be up but Xfinity email has been up and down - on and off for the past 24 hours. Very Fustrating.

Kelly Gallagher · 26 April 2013 - 09:09
United States · Comcast Business Communications

My email seems to be out of service at the moment - about an hour now. Can't sign in.

Villa Cathedral · 25 February 2013 - 20:41
United States · LUMOS Networks

Comcast doesn't even recognize my username all of a sudden when I go to sign in for email or to check account status

Dusty Brown · 7 February 2013 - 08:46
United States · One Communications Corporation

It was our internal DNS settings (we were using Earthlinks DNS) changed the ALt DNS, and comcast came through just fine... 2/7/13

Shane Hills · 30 January 2013 - 11:16
United States · Comcast Cable

My Comcast email keeps saying to check back, which I do, and it's still not working. I'm glad I give Comcast a lot of money for their crappy services. I wish FiOS would come here, but Comcast has installed their dictatorship over the land and I'm just a peasant.

Jenn Kelly · 30 January 2013 - 10:41
United States · Level 3 Communications

It's not working for me either. :/ It says try again in a few minutes and it's been over 2 hours. Curious when I will have my email back?

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