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British AirwaysWebsite Name:…URL Checked:
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British Airways Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:39149.43 ms. 
02:08137.53 ms.
04:30261.44 ms. 
06:30252.66 ms.
08:36138.06 ms. 
10:37136.27 ms.
12:380 ms. 
14:53285.01 ms.
17:00143.85 ms. 
19:05134.65 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 19:24

We have tried pinging British Airways website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access British Airways - Troubleshooting Instructions

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Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 12 HOURS ...
Dave Bird · 2 hours 25 mins ago
· · Safari 9.0 on iPhone

What do you expect.. BA are busily outsourcing their IT to TATA TCS so things will only get worse!

Derek Walker · 6 hours 29 mins ago
· · Safari 9.0 on iPhone

Can't use app to check in, main site either! Also trying to book flights for this weekend and can't!! Trying to give BA even more money than I already have and can't!

I fly on a weekly basis and I have nothing but issues when I fly BA, really getting sick of it

Chris Pugh-Bevan · 6 hours 40 mins ago
· · Chrome 50.0 on Windows

Come on B A sort www out

Paula Craven · 6 hours 53 mins ago
· · Safari 9.0 on iPhone

Been trying to change our flight for 2 days as the ba office have booked us on a flight with only an hour between arrival and departure! Site keeps crashing. Got as far as cc details and crashed again just now! So frustrating

Peter Martin · 9 hours 57 mins ago
· · Firefox 45.0 on Windows

wonderful, just had a text telling me my flght is cancelled, go to the website to rebook and the website is down.

▼ LAST 24 HOURS ...
Siân Davies · 21 hours 49 mins ago
· · Firefox 45.0 on Windows

Cant get access to reward flights...keeps giving error: #3.48bc3bc3.1462138149.9383eb1

Sue Cox · 22 hours ago
· · Chrome 49.0 on Windows

Come on BA get it sorted

Joe Ross · 22 hours 7 mins ago
· · Chrome 50.0 on Windows

Surely a major airline like British Airways can invest some money in making their website more robust.

John Paul · 22 hours 55 mins ago
· · Chrome 49.0 on Windows

It's 3rd world

▼ LAST 7 DAYS ...
David Atherton · 26 April 2016 - 08:48
· · Safari 9.1 on Mac

BA must be one of the worst airline sites. Constantly having problems. They should use some of those fuel surcharges to deliver a decent service - this is simply unacceptable.

▼ LAST 30 DAYS ...
Annette Matthews · 25 April 2016 - 17:48
· · Chrome 49.0 on Windows

Trying to book seats via BA app. Tried 2 iphones & 2 ipads simply not possible. Same thing happened 2 months ago on our return journey, no computer so had to phone BA & pay for seats. Appalling customer service. Acted as though we wanted complimentary seats, but all we wanted was to be able to sit next to each other.

Avsh Alom Gur · 25 April 2016 - 16:20
· · Safari 9.0 on iPhone

BA app never works in the last 2 weeks not possible to reserve seat !!!!!!
And the WORST Costemer care (or shall we say don't care ) on the phon !!!
Terrible service for an emerald member who simply is not able to choose seat / system not working hay BA wake up it's the 21centurty ....

Phil Byrne · 25 April 2016 - 13:52
· · Safari 600.1.4 on iPad

Very frustrating and annoying trying to book online with BA, site keeps crashing, trying to book a flight in 2 days price going up but not able to complete

Petra Brendeke · 25 April 2016 - 13:36
· · Internet Explorer 11.0 on Windows

BA site down - everytime I try and log in it is down! SO frustrating! Come on BA! Get it sorted!

John McCall · 25 April 2016 - 13:34
· · Firefox 45.0 on Windows

its been down for about 2 hours can't complete the booking I was trying to make and they sent an email asking me if I wanted to complete the booking - yes please!!!

Liam Margery · 25 April 2016 - 13:32
· · Safari 9.1 on Mac

BA down again! Good to see it's consistently poor service continues ;-)

Jasmina Tzvetanova · 25 April 2016 - 13:21
· · Firefox 45.0 on Windows

Here in Bulgaria down as well. Attempting to check in right now for tomorrow's flight. Is there any reliable info with regards to when they'll fix it?

Elaine Marques Lloyd · 25 April 2016 - 12:56
· · Chrome 49.0 on Windows

I am getting the same error messages as everyone else.

Ian Nickerson · 25 April 2016 - 12:53
· · Firefox 45.0 on Mac

once again site is totally down!!

Shailen Majithia · 25 April 2016 - 12:43
· · Safari 9.1 on Mac

Cannot access the site at all via Safari or iPhone App at all right now....

Philip Hales · 25 April 2016 - 12:42
· · Chrome 49.0 on Windows

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.46bc3bc3.1461587827.98a4c32

Why am I getting this???

Julian Clements · 25 April 2016 - 12:41
· · Chrome 50.0 on Mac

what a load of crap this site is. Flakey at the best of times, now totally dead with no ability to check-in on line.

Linda Cataldo · 25 April 2016 - 12:24
· · Chrome 50.0 on Windows

I am getting this error messsage: Reference #3.c6abef50.1461586972.d305db0

Alison Rotheram · 11 April 2016 - 10:41
· · Chrome 49.0 on Windows

Tried all morning to book flights to USA - every time freezes on final page. Used different browsers and tried BA app - no luck with any!

Andrew Margolis · 11 April 2016 - 08:53
· · Chrome 49.0 on Windows

There's definitely a problem with some routes to BA's manage bookings with some ISP because people using ISPs relying on BT Infinity have problems but people using Virgin or logging on via 3G/4G don't. A good workaround is to use the secure Tor web browser (from which routes access to web sites anonymously through various proxy layers. The fact that it work with BA when normal browsers don't shows that there’s something that’s blocking access from some routes for currently unknown reasons.

Sandra Jensen · 10 April 2016 - 19:20
· · Chrome 49.0 on Mac

Worked using the app on mobile phone.

Christine Nash · 10 April 2016 - 15:42
· · Firefox 45.0 on Windows

Have not been able to go on the site since I booked, a couple of weeks ago... Reported it to BA but to this day, no answer !
I followed you advice, going on ant IT WORKED... Thank you !

Jane de Florez · 10 April 2016 - 11:35
· · Firefox 45.0 on Windows

There is no message on the BA website to indicate break down. That would be common courtesy to save people wasting their time!

Julie Page · 9 April 2016 - 19:33
· · Safari 9.0.3 on Mac

I have been trying since Thursday evening to book a flight using Avios. I have tried multiple times on 3 different devices

Tiziana Lia · 9 April 2016 - 11:53
· · Safari 9.0.3 on Mac

cannot book flight either from Safari or Firefox! Website is clearly down

Robert Parris · 9 April 2016 - 11:41
· · Firefox 40.0 on Windows

Tried 3 times last night and once just now to book a flight got through to payment then the screen freezes and I get told thanks for your patience...

Steve Dandy · 9 April 2016 - 09:22
· · Internet Explorer 11.0 on Windows

BA website is down. I'm unable to check in for a flights!!!

Adam Xavier Hearn · 9 April 2016 - 09:20
· · Firefox 16.0 on Mac

I just spoke to the executive club and they have said the online check in is DOWN probably for the next 4 or 5 days, and to check in at the airport, or to try on internet explorer as some people are apparently successful on that- I wasnt!

Ruth Brunton · 9 April 2016 - 06:34
· · Safari 9.0 on iPad

Tried to check in online on iPad and kindle without success

Mike Felton · 8 April 2016 - 13:21
· · Safari 9.1 on Mac

Manage my booking not working (I need to confirm 2 bookings on hold)

Dean Jacobs · 5 April 2016 - 15:48
· · Internet Explorer 10.0 on Windows

BA Online check in has been down all day......tried from two different laptops and two different offices now and it just isn't responding to Manage My Booking options

Ginny Sharman · 4 April 2016 - 12:25
· · Internet Explorer 11.0 on Windows

Tried 4 times in last 24 hours to book a flight. Is there a problem with online bookings?

Jen Milne · 4 April 2016 - 10:51
· · Chrome 49.0 on Windows

Cannot access Manage my Bookings, site hangs on processing page

Fiona Couchman · 4 April 2016 - 10:37
· · Safari 9.0.3 on Mac

cannot Manage my Booking all morning. Gets stuck on Check-In page????

Sue Plummer · 4 April 2016 - 10:01
· · Safari 9.0.3 on Mac

Can't get into Manage My Booking to book seats.

Nicky Moore · 3 April 2016 - 22:02
· · Firefox 45.0 on Mac

Trying to book a holiday, I put in payment details, get to card verification and then the page goes blank - no confirmation

Mary Mee · 3 April 2016 - 17:13
· · Safari 9.0 on iPad

Cannot get past the manage bookings/public page when trying to book in for flight & book a seat. Trying for over an hour

Lorna Boyne · 3 April 2016 - 12:08
· · Safari 9.0 on iPad

Can't use online check in. Is system down

Grant Chambers · 3 April 2016 - 06:59
· · Safari 9.0.3 on Mac

unable to access online checkin

Tina Janering · 2 April 2016 - 11:16
· · Chrome 49.0 on Windows

Have been trying to check in online for nearly two hours now. Continual error message. Spent 30 mins on phone to BA employee who could not access it either. Is this a company ploy to make everyone pay for seat allocation?

Anna Passera · 1 April 2016 - 09:43
· · Chrome 46.0 on Windows

I cann't access my bookings. I have tried two difference PCs. However the APP is working on my Iphone.

Si Bar · 31 March 2016 - 11:01
· · Safari 9.1 on Mac

Al - use Chrome !

Si Bar · 31 March 2016 - 11:00
· · Safari 9.1 on Mac

rubbish rubbish site - no activites capabale on safari on mac like changing seats etc - only can use Chrome - no info - typical unhelpfulness and incompetence of BA

Hattie Wombwell · 30 March 2016 - 18:45
· · Chrome 49.0 on Mac

Cannot get through to flight bookings on BA online. Trying to book tickets all afternoon but constantly recieving error message

Al Davies · 30 March 2016 - 16:39
· · Safari 9.0.3 on Mac

Currently unable to access my booking or check in. I have tried on 3 different machines.

Mark Tuvey · 30 March 2016 - 09:22
· · Chrome 49.0 on Mac

Cant log on, all I get is this: Unfortunately our systems are not responding, so we are unable to process your request at the moment.

Tried continuosly but without success

Suma Parameswaran · 15 March 2016 - 14:10
· · Safari 9.0 on iPhone

can choose flight but cannot continue to buy says " unfortunately our systems are not responding unable to process.......try again later???

Maggie Sudlow · 15 March 2016 - 09:51
· · Safari 9.0.3 on Mac

Can choose flights I want but cannot continue any further

Sue Prentice · 9 March 2016 - 15:50
· · Safari 8.0 on iPad

Error on check in page so unable to reserve seat and print off boarding pass for flight tomorrow.

Kevin Wells · 3 March 2016 - 09:00
· · Chrome 48.0 on Windows

cannot check in for transatlantic leg - keeps directing me to AA where i have already checked in for internal flight. Crap.

Velupillai Balakumar · 1 March 2016 - 22:19
· · Chrome 48.0 on Windows

Can't access British Airways website

Eugene Yuta Bann · 29 February 2016 - 02:43
· · Chrome 48.0 on Windows

https is down -> booking not possible.

Graham Green · 25 February 2016 - 18:55
· · Chrome 48.0 on Windows

Despite receiving and email advising check in in now open, I cannot check in to my flight to Dublin. Web site message: " Sorry, we are unable to offer you Online Check-in for this flight on this occasion.To check in and receive your boarding pass, please contact the operating carrier at the airport." I do not know what the problem is!!!

Bhageerathi D Ramakrishna · 11 February 2016 - 07:38
· · Chrome 48.0 on Windows

British Airways site is down.. I am not able to checkin.. Same problem on the iPhone App as well

Chanan S Syan · 10 February 2016 - 03:35
· · Chrome 48.0 on Windows

The site returns a message the page requested cannot be found. I have been trying for 2 fays now. Please can the site be sorted out?

Adiel Kartzala · 7 February 2016 - 13:36
· · Chrome 48.0 on Mac

try accessing the website and it says : The page you requested cannot be found.

Either the page is not available, or the address (URL) you have entered is incorrect.

This page will automatically redirect you to the homepage within 5 seconds.

cant access and manage a booking that Ive made yesterday, the same answer when Im trying to access from the app and from another account!!!!

UPDATE: I just got off the phone with customer service and they say it is an internal issue with the BA website. hopefully after 2 hours I will be able to log in.

Mag Mayrink · 20 January 2016 - 11:33
· · Safari 9.0 on iPad

Secure pages are not working (log in to executive club, or Manage Bookings), and page redirected to ( also does not work.

Matt Mccullagh · 14 January 2016 - 16:56
· · Safari 9.0.2 on Mac

Home page issue with Safari. Works fine in Chrome.

"The page you requested cannot be found.

Either the page is not available, or the address (URL) you have entered is incorrect.

If you got here by entering a page address in your browser, please verify that the
spelling and capitalization are correct and then try reloading the page.
This page will automatically redirect you to the homepage within 5 seconds.
Alternatively, click here."

Varsha Shah · 13 January 2016 - 09:45
· · Firefox 43.0 on Windows

would not let me save my meal plans a joke., tyrinmg to ring customer services for the past two day,been cut off 10 times now

Catherine Lucy · 4 January 2016 - 20:56
· · Chrome 47.0 on Mac

Struggling to get in to book flights - looks like its down again... Sigh :(

Karen McCowen · 3 January 2016 - 23:20
· · Chrome 47.0 on Windows

Anyone having issues getting into British Airways web site right now?

Kelly Peacock Wright · 22 December 2015 - 02:13
· · Chrome 47.0 on Mac

No access right now. Have rebooted, changed search engines, cleared history. Nothing.

Ingrid Pretis · 22 December 2015 - 01:53
· · Chrome 47.0 on Android

Page not loading for past 20-30 minutes...trying to manage/update my booking...

Roderick Manzie · 16 December 2015 - 13:17
· · Chrome 47.0 on Windows

Getting Page Not Founds in the middle of transactions and getting reset back to the home page - really irritating, happening from Dublin and London

Yael Biran · 16 December 2015 - 13:03
· · Safari 7.1.8 on Mac

Yep... same here- keeps directing me to a 'page not found' page when searching for flights

Salma Islam · 16 December 2015 - 12:48
· · Chrome 47.0 on Windows

Site is down, can't access anything. Keep getting redirected to 'requested page not found' on both laptop and android app.

Yash Ramsaha · 9 December 2015 - 23:07
· · Chrome 47.0 on Mac

I have attempted to check in numerous times , comming with error message to tick permission box which does not appear on page. Please advise.

Bob Computeers · 4 December 2015 - 04:36
· · Chrome 46.0 on Windows

Mostly down. Redirects itself to another page that is also down.
Able to get in to the back side but not much use unless I can work to main.

Debbie Gregory · 24 November 2015 - 11:46
· · Chrome 46.0 on Windows

I tried to check in using chrome when I got through to check in it said error inacative too long. went out same thng 4 times. used microsft edge no prolem

Erkko Autio · 17 November 2015 - 19:47
· · Firefox 42.0 on Windows

BA site down for three hours now: the page to which BA website directs "does not exist". They themselves redirect incoming calls to a page that does not exist. One hopes their flights are more reliable than their web service.

Seriously, what use does one have of an airline who is unable to manage its web pages?

Patti J North · 14 November 2015 - 05:54
· · Chrome 46.0 on Windows

Cannot pay for held flights ~ will not take me passed the passenger when in World Traveller

Matthew Burrows · 30 October 2015 - 21:30
· · Chrome 42.0 on Windows

definitely not working - only get an error page, even when clicking home.

Lexington Bullseye · 27 October 2015 - 21:42
· · Chrome 34.0 on Android

Online checkin is definitely down. For the last hour nothing

Eric W. Spencer · 27 October 2015 - 11:50
· · Chrome 46.0 on Mac

BA online registration not working. Fill in all fields and get Unfortunately our systems are not responding...

Al MacDonald · 25 October 2015 - 01:23
· · Chrome 46.0 on Windows


Beadworks Kenya · 3 October 2015 - 09:20
· · Firefox 40.0 on Mac

BA online check in - what's going on???? Nothing working - can't get through to it!

Graham Sampson · 10 September 2015 - 08:15
· · Firefox 40.0 on Mac

Me too - I've tried several times to book a flight - goes all the way to card verification and then fails each time. I've used several diff cards including debit cards with cleared availalable funds and still not working

Nora Suda · 7 September 2015 - 10:28
· · Firefox 40.0 on Mac

The website's down for me. All other websites are working fine except for British airways. I am trying to make a booking but without any luck :-(

Linda Arnold Shoare · 5 September 2015 - 21:04
· · Safari 8.0.8 on Mac

Website down...will only let me go so far in booking then cant go forwards or backwards!

David Henderson · 17 July 2014 - 18:40
United States · AT&T U-verse · Safari 7.0.5 on Mac

The website is accessible but their payment system is down so you cannot make a booking at this time

Michael Madison · 10 July 2014 - 15:13
United States · Comcast Cable · Firefox 30.0 on Mac

the site is screwed up - not connecting when logging in, breaks down when enquiring for avios flights, asks for confirmation of contact information at each logon - and does not accept command, making site access impossible - and call enter has more than an hour wait!! also phone numbers are incorrect - logged in as silver member phone number responds as "Executive Blue Line".... has been going on for days now

Rebecca Hollie Levinge · 7 July 2014 - 08:03
United Kingdom · Orange Home UK · Safari 5.1.7 on Mac

Tried several times to book my return flights today but I keep getting a 'booking error' and 'system error' message at the confirmation of payment stage! Telephoned BA as advised to see if my booking has been completed and waited ages only to be told it hadn't gone through, but was assured. promised even, that it would work second time around - five tries later and i'm fed up!!

Barry Joyce · 4 July 2014 - 00:59
United Kingdom · BT · Chrome 35.0 on Windows

It is less than 24 hours before flight to Venice and I cannot choose our seats

Nadia Naddour · 28 May 2014 - 11:01
United Kingdom · BT · Safari 6.1.2 on Mac

unable to change a date of a booking online-the response is we encountered a problem (Sorry, we have encountered a problem. Please call your local British Airways office to change this booking.

also been holding on the phone for half an hour and still counting this is the number they advertise to change booking 0844 493 0787 option 3- what else can i do

Robin Clapham · 24 May 2014 - 02:46
South Africa · MWEB · Chrome 34.0 on Windows

Chrome a problem BA don't even want to think about. Try logout and login again - try browsing in incognito - if all else fails remove the ba cookies

Peter Kerrone · 20 May 2014 - 03:14
United Kingdom · TalkTalk · Internet Explorer 9.0 on Windows

Been trying for two days to access my booking to select seats, site goes down. I.E. message states 'out of date page' then stops working. Needless to say, impossible to speak to anyone at B.A. as they are always "experiencing a high volume of calls, please call later" Useless.

Michael Wood · 19 May 2014 - 00:04
United Kingdom · BT · Firefox 28.0 on Windows

For the past week every tim I try to access my flight booking details Internet Explorer says it has encountered a problem and has to shut down and it does. The same pages work on Firefox. Does anyone know why ?

Francesca Greco · 8 May 2014 - 15:47
Italy · H3G Italy

I tried to check in at British Airways online booking but it is DOWN

Coral Strongbow Davies · 6 May 2014 - 23:51
United Kingdom · BT

trying to select a flight that hasn't automatically been selected is causing the spinning loading circle of death to appear and sit around for 10 minutes beofr ei lose my temper and exit the page

Johner Soriano · 22 April 2014 - 04:45
United Kingdom · BT

Yes, when I eventually accessed their site, there was a message that they are experiencing technical issues for booking and on line check in. In other words all passengers and potential passengers are totally f****d. How can this be allowed to happen? If airlines can keep their planes in the air with computers then surely they can run an on line check in facility without it crashing.

Michael Chamberlain · 22 April 2014 - 04:34
Hungary · UPC Hungary

The site is partially up, but they are still working on technical issues... fingers crossed.

Lara Boyle · 22 April 2014 - 04:02
United Kingdom · BT

Can't get through on the phone either, any idea how long it might be down for?

Michael Chamberlain · 22 April 2014 - 04:00
Hungary · UPC Hungary

Been trying for 2 hours and can not get on to the site. Hope this is cleared up soon.

Louise Simpson · 22 April 2014 - 04:00
United Kingdom · Virgin Media

definitely down despite what this page says if you are all having issues, I was on it earlier and now for the last hour or so I can't access.. tres annoying!

David Probert · 22 April 2014 - 03:19
United Kingdom · BT

BA is definitely down now for at least 30 minutes - NO Ping back on both my PCs with different O/S. Unusual for such major airline website!

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