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British AirwaysWebsite Name:…URL Checked:
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British Airways Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:36572.43 ms. 
12:49186.68 ms.
15:52315.12 ms. 
17:56186.62 ms.
20:23186.56 ms. 
23:24315.43 ms.
01:42120.92 ms. 
03:43185.65 ms.
05:56186.51 ms. 
08:13186.57 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 08:31

We have tried pinging British Airways website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access British Airways - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Dale Levene · 4 days 1 hour ago
Canada · Bell Canada · Firefox 35.0 on Windows

Cannot change contact info even though site tells me my contact info is wrong!!

David Henderson · 17 July 2014 - 18:40
United States · AT&T U-verse · Safari 7.0.5 on Mac

The website is accessible but their payment system is down so you cannot make a booking at this time

Michael Madison · 10 July 2014 - 15:13
United States · Comcast Cable · Firefox 30.0 on Mac

the site is screwed up - not connecting when logging in, breaks down when enquiring for avios flights, asks for confirmation of contact information at each logon - and does not accept command, making site access impossible - and call enter has more than an hour wait!! also phone numbers are incorrect - logged in as silver member phone number responds as "Executive Blue Line".... has been going on for days now

Rebecca Hollie Levinge · 7 July 2014 - 08:03
United Kingdom · Orange Home UK · Safari 5.1.7 on Mac

Tried several times to book my return flights today but I keep getting a 'booking error' and 'system error' message at the confirmation of payment stage! Telephoned BA as advised to see if my booking has been completed and waited ages only to be told it hadn't gone through, but was assured. promised even, that it would work second time around - five tries later and i'm fed up!!

Barry Joyce · 4 July 2014 - 00:59
United Kingdom · BT · Chrome 35.0 on Windows

It is less than 24 hours before flight to Venice and I cannot choose our seats

Nicholas Bryn Combes · 27 June 2014 - 01:09
United Kingdom · TalkTalk · Chrome 35.0 on Windows

Wont let me add my passport information...

Nancy Stone · 14 June 2014 - 10:17
United States · Optimum Online · Chrome 35.0 on Windows

cannot proceed with booking, keep getting error message

Nadia Naddour · 28 May 2014 - 11:01
United Kingdom · BT · Safari 6.1.2 on Mac

unable to change a date of a booking online-the response is we encountered a problem (Sorry, we have encountered a problem. Please call your local British Airways office to change this booking.

also been holding on the phone for half an hour and still counting this is the number they advertise to change booking 0844 493 0787 option 3- what else can i do

Robin Clapham · 24 May 2014 - 02:46
South Africa · MWEB · Chrome 34.0 on Windows

Chrome a problem BA don't even want to think about. Try logout and login again - try browsing in incognito - if all else fails remove the ba cookies

Peter Kerrone · 20 May 2014 - 03:14
United Kingdom · TalkTalk · Internet Explorer 9.0 on Windows

Been trying for two days to access my booking to select seats, site goes down. I.E. message states 'out of date page' then stops working. Needless to say, impossible to speak to anyone at B.A. as they are always "experiencing a high volume of calls, please call later" Useless.

Michael Wood · 19 May 2014 - 00:04
United Kingdom · BT · Firefox 28.0 on Windows

For the past week every tim I try to access my flight booking details Internet Explorer says it has encountered a problem and has to shut down and it does. The same pages work on Firefox. Does anyone know why ?

Francesca Greco · 8 May 2014 - 15:47
Italy · H3G Italy

I tried to check in at British Airways online booking but it is DOWN

Coral Strongbow Davies · 6 May 2014 - 23:51
United Kingdom · BT

trying to select a flight that hasn't automatically been selected is causing the spinning loading circle of death to appear and sit around for 10 minutes beofr ei lose my temper and exit the page

Johner Soriano · 22 April 2014 - 04:45
United Kingdom · BT

Yes, when I eventually accessed their site, there was a message that they are experiencing technical issues for booking and on line check in. In other words all passengers and potential passengers are totally f****d. How can this be allowed to happen? If airlines can keep their planes in the air with computers then surely they can run an on line check in facility without it crashing.

Michael Chamberlain · 22 April 2014 - 04:34
Hungary · UPC Hungary

The site is partially up, but they are still working on technical issues... fingers crossed.

Lara Boyle · 22 April 2014 - 04:02
United Kingdom · BT

Can't get through on the phone either, any idea how long it might be down for?

Michael Chamberlain · 22 April 2014 - 04:00
Hungary · UPC Hungary

Been trying for 2 hours and can not get on to the site. Hope this is cleared up soon.

Louise Simpson · 22 April 2014 - 04:00
United Kingdom · Virgin Media

definitely down despite what this page says if you are all having issues, I was on it earlier and now for the last hour or so I can't access.. tres annoying!

David Probert · 22 April 2014 - 03:19
United Kingdom · BT

BA is definitely down now for at least 30 minutes - NO Ping back on both my PCs with different O/S. Unusual for such major airline website!

Bill Lyall · 22 April 2014 - 03:12
United Kingdom · TalkTalk

been trying to check in for an hour and cant access the site. what's going on

Irene Baillie · 22 April 2014 - 02:50
United Kingdom · BT

Is the website down as I have been trying to log in for over an hour and can't access it.

Graham Mcgowan-smyth · 15 April 2014 - 03:32
United Kingdom · Telefonica O2 UK

15/4/14 - online checkin appears to be down, tried from two different computers on different broadband networks

Sarah Hunter · 7 April 2014 - 09:56
United Kingdom · Pulsant (Scotland)

I am trying to change a flight, that I am due to board at 7am tomorrow morning, to next week (It is currently 6pm the night before) ... I have been trying now for 2.5 hours.
Error message: "We are encountering a temporary fault, please try again. If the problem persists, please contact your booking agent." .... I have been on hold for 1.5 hours, and don't really have the luxury of time on my side!

Andrew Dean · 6 April 2014 - 11:17
United Kingdom · Zen Internet

You can't check in with BA online because the Zip code is wrong, but it doesn't matter which hotel zip code I enter its wrong.... except there not wrong its the BA webshit that's wrong ! Been sat on hold for 30 minutes now listening to BA bragging about what you can do on their webshit, except you can't, neither can you speak to anybody. I'd recommend you book with somebody else.

Paul Kirby · 4 April 2014 - 20:25
United States · Comcast Cable

after login a splash page appears which asks me to update my profile information. Cant get past it. Just hangs up in ie and chrome.

Charlie Crowther-Smith · 4 April 2014 - 12:22
United Kingdom · BT

The website may be up, but the online check-in facility is appallingly slow. I've been trying to check in for a flight now for 35 minutes and it's only half-way through the process. There must be a problem (bad design, meaning they can't cope with the volume of traffic?), but needless to say there's no helpful information on the website. If you ring up the helpline, you get a recorded message saying that the line is closed until 6am tomorrow morning, and directing you to the website - not much help when the website's not responding! This is customer service? I don't think so.

Herbert Flip · 4 April 2014 - 09:25
United Kingdom · ScanSafe

haven't been able to check in online for the last 8 hours since it opened for my flight tomorrow

Ky Burrows · 3 April 2014 - 05:35
United Kingdom · BT

the website is so awful! i need to book a holiday right now before the space is gone but this whole day i have been thrown out and the page won't load! JOKE!!!!

Jackie Skeer · 30 March 2014 - 21:15
United States · Comcast Cable

Why can't I check in online from USA, was fine in UK, been trying all day, come in BA, you need to get your act together, and by the looks of other comments on here, you must be losing money hand over fist!?

Stss Lzv · 28 March 2014 - 16:43
United Kingdom · Sky Broadband

Trying to book... input all details then get kicked out right at the end with "please contact BA office". Spoke to their customer services a few days ago re another matter and they said they were having issues then. Very poor show BA. Time to look at alternatives I think.

Tracey Dawn Wilmot · 26 March 2014 - 13:08
Switzerland · Bluewin

Down again... tried booking a flight twoce and get to the point where it takes my payment and then get an error message PLEASE TRY LATER... am furious

Pete Gowdy · 24 March 2014 - 13:16
United Kingdom · Sky Broadband

Same crap - Stuck on- "Please Wait while we update inbound flights". Cannot go any further. BA's website is a shambles and from the looks of all the post on here it's been going on for years. Perhaps it should read: "Please wait while we search for a toss to give…"

Michael Crouch · 23 March 2014 - 14:54
United Kingdom · Virgin Media

BA systems have been down for the last 12 hrs. So much for print your own boarding cards and chose a seat.. Doesn`t happen on Easy Jet. 2153hrs 23 rd March 2014

David Mckay · 25 February 2014 - 05:04
United Kingdom · Demon Internet / Thus plc

Just trying to log in is impossible, I put in my membership number and password, then receive "page not found" it's the first time I've had a bad experience with the website. I hope it's the last as I'm already considering Emirates from now on.

Karen Bilsborough · 14 February 2014 - 06:53
United Kingdom · TalkTalk

can't access the site at all. Connection keeps timing out. I can access other sites so not a problem with my laptop or router

Sally Vanson · 11 February 2014 - 02:09
United Kingdom · BT

I have been trying to book flights for 3 days. Wasted 4 hours of my time and when I try and call you are 'experiencing high call volumes'. Do you want my business or not?

Elliot Herbertson · 29 January 2014 - 11:05
United Kingdom · Sky Broadband

"PLEASE WAIT while we update inbound flights"... again. I have tried safari and chrome but no difference. Frustrated!!

Patricia Kestelyn · 19 January 2014 - 22:35
United States · AT&T U-verse

I have spent better part of today trying to book flights to no avail, very, very frustrating.

Charlotte Harrison · 12 January 2014 - 18:50
United Kingdom · Virgin Media

Can't access anything past the main page, site is a nightmare, just want to book flights! I'm trying to spend money with BA but it doesn't work, very frustrating!

Marie Hargun · 10 January 2014 - 03:15
Bermuda · North Rock Communications

Under Manage my Booking trying to change flight date. Shows flight available on 14th. select that. Then also select flight date 14th. on drop-down change-to date. When I hit return it comes back with a date entered of the 13th every time! Glaring software bug.

Sydney Manning · 8 January 2014 - 09:37
United Kingdom · Three

I cannot get past the " plan your journey page" and this has been like this for several days. They spend millions in advertising and then force customers to go elsewhere. Pommy inefficiency Go Qantas.

Stephen McDonald · 6 January 2014 - 13:08
United Kingdom · Virgin Media

Trying to do anything from the Executive Club links is impossible. Trying to "spend avios" points on this url. Complete fail

Nikki Campbell · 6 January 2014 - 02:40
United Kingdom · BT

cannot book flights... wont go past the dates and places page to show meflights, tried all yesterday evening and this morning... also unreachable on phone.. oh well there is always Ryanair!

Dorota Topólniak · 30 December 2013 - 06:28
United Kingdom · Daisy Communications

trying to book a flight - it keeps bouncing to starting point of search flights ;/

Carlos Alberto Ramos · 21 December 2013 - 10:21
United States · Time Warner Cable

Cant check in, i call and they gave me another booking number, is not working..

Stewart Coote · 18 December 2013 - 22:21
Thailand · True Internet

Again an issue with the BA site not possible to access anything for me :(

Roly Pitts · 12 December 2013 - 06:10
Germany · Arcor AG

Have been trying since 12:40 to check in on BA0993, 12:40 Fri 13 December 2013 (Berlin Tegel to Heathrow) using Android App and online and always get response that online check-in unavailable. When will this issue be resolved?

Oli Sibley · 11 December 2013 - 10:26
United Kingdom · Sky Broadband

I have tried all day to book a BA flight i get to pay then it goes down WHATS GOING ON ???

Richard Maxwell · 8 December 2013 - 12:35
United Kingdom · Zen Internet

Cannot get beyond inputting desired flight details, once entered and pushed "Get Flights" just return to same menu... wasted 15 minutes waiting to get call through to call centre, achieved flat zero... useless.

Abakar Arahman · 4 December 2013 - 17:33
Brunei · BruNet - Telekom Brunei Berhad

I received this in my email. Can I believe it?


2:16 AM (7 hours ago)

to me


Winning No: British-Airways/877/798/2013
Email Ref No: British-Airways /699/33/2013

Dear Winner,

We have acknowledged the receipt of your email. Kindly be informed that we have started processing for the release of your winning prize which value £350, 000.00 GBP.

We will get back to you once everything is ready as soon as possible.

Congratulations once again.

Best Regards,

Mr. Michael A. Gottfried
Telephone: (+44)759-894-355
British Airways Event Promotion
2013 Microsoft Corporation.

Ravi Pather · 3 December 2013 - 04:28
United Kingdom · BT

The BA on-line site is definitely experiencing issues for some time now. They are causing more frustration by not communicating the fact and suggesting alternatives. As a frequent business flyer I'm wasting so much time and brand loyalty towards BA is fast eroding... Come on BA... sort it out...

Leigh Moss · 23 November 2013 - 10:27
United Kingdom · BT

The online check in has not worked today. Enter details and it returns to the log in page. No information provided. Travelling Business Class. I expect a lot more from them.

Clive Brooks · 21 November 2013 - 07:17
Portugal · PT Comunicacoes

ba on line service not available for flight to London from lisbon. No explanation why. Totally unbelievable that they cannot put an explanation on the site

Stephan M Schröter · 20 November 2013 - 06:26
Germany · Telefonica Germany

Cannot access website for 3 days now. server is not available, access denied

Michel E. Aoun · 13 November 2013 - 20:49
Lebanon · IncoNet Data Management sal

"Systems not responding unable to process your request." When I try to check in online

Andrea Marie · 10 November 2013 - 19:27
Canada · EastLink

cannot to my online check in. I sign and and it just goes back to the sign in page.

Adrien Brutus Gonzalez · 10 November 2013 - 16:51
Mexico · Uninet de C.V.

Cannot Log in my Avios account nor can I Log into my currenty flight reservations. This happens a lot! whats wrong with BA?

Bob Morgen · 10 November 2013 - 00:54
United Kingdom · TalkTalk

Can't Manage My Booking since yesterday. Loops back to log-in to your booking page.

Barry Sutton · 9 November 2013 - 01:32
United Kingdom · BT

I can not search/book flights although hotel options and the option to book flights and hotel together seems to be ok

Rod Thomas · 27 October 2013 - 18:33
United States · Verizon FiOS

Impossible to bookin on line and no one has answered the telephone for 45 minutes.. Very very annoying.. We are worried about the flight now and probably will do all night.. Not Clever..

Thomas Callaghan · 22 October 2013 - 07:04
United Kingdom · BT

I am trying to pay a £8000 balance for flights to NY, but it is impossible, nowhere on manage my booking will it allow me to pay, and when i phone i give up after 15 mins of waiting, i cannot not believe it is this difficult to pay someone some money.

Charlie Moose · 9 October 2013 - 10:14
United States · Comcast Cable

Have been trying for 2 days to "Manage my booking" that portion of the site seems to be down. I get the error message Unfortunately our systems are not responding, so we are unable to process your request at the moment.

We apologise for this inconvenience and suggest you try again later.

Alan Flack · 18 September 2013 - 01:31
United Kingdom · BT

The home page is up and working but trying to login to Exec Club gets an error message and returns you to Can't even check flights or prices

Alastair Culham · 17 September 2013 - 08:37
Netherlands · XS4ALL Internet BV

BA online check in is failing for me by cycling round to the initial booking reference and surname page. No error is showing.

Update: It's working on internet explorer - not working on Firefox.

Peter M Horne · 16 September 2013 - 11:36
United States · AT&T Wi-Fi Services

can't manage bookings either on website or on app. My flights were showing on App till it updated and then they were gone.

Bronwynn Douglas · 9 September 2013 - 11:30
South Africa · MWEB

trying to check in or manage booking and keep getting "error - there was a problem with your request, please try later"

Graeme Thomson · 8 September 2013 - 08:15
United Kingdom · Sky Broadband

BA is definitely down despite what they would have you believe. Trying to book flights but it's gonna be their loss

Karen Myers · 2 September 2013 - 20:36
Indonesia · PT Telkom Indonesia

Sorry, we could not continue with Online Check-in as there is a technical problem. We apologise for the inconvenience. To check in and receive your boarding pass, please try again later or proceed to the airport.

Sylvia Croxall · 29 August 2013 - 14:29
United Kingdom · PlusNet Technologies

I have been trying to check in online since 16.40 and it is now 22.30. It keeps telling me "Sorry, we could not continue with Online Check-in as there is a technical problem. We apologise for the inconvenience. To check in and receive your boarding pass, please try again later or proceed to the airport."
I can't believe I am the only one! Are you trying to fix it BA??? Please.

Liz Clark · 21 August 2013 - 10:45
United Kingdom · Exponential-E.

Can't access my flight to check in either online or using the app. Very frustrating - been on hold on the phone for 15 mins now - not even through to the operator.

Charlotte Raveney · 18 August 2013 - 07:44
Egypt · Vodafone

Can't log-in to online check-in, keep being sent round in circles to enter account info, select flight to manage and then enter info again after taking ages to connect

Shirley Pearson · 31 July 2013 - 00:50
United Kingdom · TalkTalk

31/07/13 08:49 website is not working for logging in to Manage my booking

Martyn Jelley · 17 July 2013 - 23:59
United Kingdom · BT

Cannot access executive club page... it says the page is not available!!

Dominik Weber · 8 June 2013 - 08:27
Germany · Telefonica Germany

Worst site ever. They down since days now. Ridiculous. I'll honestly thinking about booking another airline, even though the flight will be more expensive.

Robert Barrett · 5 June 2013 - 02:14
United Kingdom · BT

Definitely down, cannot get on even with different connections and browsers...

Rodney Taylor · 5 June 2013 - 02:05
United Kingdom · BT

It's down, this website says its up. Checked from separate 3G Mobile and Wi-Fi, plus comment below. So useless, and isitdownrightnow also useless.

Damian Bown · 5 June 2013 - 01:52
United Kingdom · Savvis

British Airways seems to be down. Hope they manage to keep their planes up better than their site

Floyd Jayasiri · 20 May 2013 - 11:56
Germany · Vodafone DSL

Unbelievable that the site is down, twice this week :(( I would like to check in for my flight tomorrow, come on BA buck the hell up !

Corina Paterson · 5 May 2013 - 04:32
New Zealand · Vodafone New Zealand

I have been trying for the last 30 hours to book a flight, have got to the payment page, make booking then error message. Very frustrating and I'll be annoyed if I miss out on my cheaper flight!

Irene McGrath · 4 May 2013 - 11:57
United Kingdom · BT

'Unfortunately our systems are not responding'. All day. In Chrome. What to do?

Colin Dingwall · 1 May 2013 - 04:28
Germany · Vodafone DSL

Tried several times today (May 1st) using PC and iPad with no success but site is reported as being up.

Lorraine Jackson · 25 March 2013 - 13:27
United Kingdom · BT

I would like to say a big thank you to british airways for looking after by husband and myself after our flight was canceled due to snow in Belfast. The staff were very polite and helpful and arranged a hotel for an overnight stay and flights out this morning. There was no hassle and we appreciated their help so much, so thanks again to staff at Heathers airport. Lorraine and David Jackson.

Steve Duro · 15 February 2013 - 02:33
United Kingdom · BT

"cannot check in at this time - try again later" several times over the last three hours even though it is well within the 24 hour limit...

Diane Deveney-Bacher · 15 January 2013 - 05:10
United States · Verizon Data Services

I keep getting it cannot process my request at this time.. Tried 3 different computers and 3 different credit cards? No on from BA can help becuase it's an online booking, using RSVP code. Can anyone help or suggest something

Melanie Davies · 15 December 2012 - 18:55
Portugal · Onitelecom - Infocomunicacoes

I am trying to book a flight but British airways say there is an error everytime!! I am Desperate!!

Wolfgang Koelbl · 16 October 2012 - 13:07
Germany · Vodafone DSL

it is not a server issue. BA seems to block certain web sites for no reason obvious to me. if you circumvent the blocking, you get into the BA web site, but this is slow and risky.

Lys Forte · 27 August 2012 - 17:21
France · Orange

Error. Unfortunately our systems are not responding, so we are unable to process your request at the moment. We apologise for this inconvenience and suggest you try again later.

Reve Couleurs · 12 July 2012 - 07:38
United States · SoVerNet

The BA website will not even let me check flight schedules. A flight I found last night and decided to book this morning -- now a red error warning says they may not even go there. NOT TRUE!

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