

The above graph displays service status activity for Xbox.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.
Service Status History :
| Date | Time | Ping Time | Date | Time | Ping Time | ||
| 20:01 | 46.51 ms. | 22:16 | 46.51 ms. | ||||
| 01:16 | 96.69 ms. | 03:35 | 78.19 ms. | ||||
| 05:37 | 45.98 ms. | 07:38 | 95.18 ms. | ||||
| 09:52 | 112.66 ms. | 11:52 | 26.09 ms. | ||||
| 13:55 | 47.35 ms. | 15:56 | 78.21 ms. |
* Times displayed are PST, Pacific Standard Time (GMT -08:00) - Current server time is 17:21
We have tried pinging Xbox website using our server and the website returned the above results. If xbox.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...
If the site is UP but you cant access the page, try one of the below solutions:
Browser Related Problems
- Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)
- Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems
A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.
- Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

- If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.
- Check our help page for step-by-step instructions on
how to change your DNS.
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| Jamie Bourton · 5 hours 26 mins ago | |
when i try to load up xbox.com it comes up with text saying UNAVAILABLE. |
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| Keegan B Beinhower · 6 hours 43 mins ago | |
Its down due to traffic some people can access it but not all. |
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| Andrew Woodside · 14 May 2013 - 07:36 | |
My Account option is down. Says there's an error |
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| Cody Matsumura Strohl · 1 May 2013 - 15:06 | |
can't get to the sign in page and GFWL isn't working :/ |
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| Nate John · 25 April 2013 - 16:06 | |
as of now I cant sign in it says cant connect to xbox live |
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| Lee Polcak · 17 April 2013 - 21:27 | |
down in baltimore as of 12:20 pm neone else having problems? |
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| Gareth Matthews · 16 April 2013 - 09:45 | |
FFS its down again... Good money gone to waste on this pile of shit. Stick with PS3 |
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| Peter Anderson · 15 April 2013 - 06:22 | |
still down in australia... been down for a day now... wtf??? |
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| Nils Svensson · 14 April 2013 - 01:27 | |
Live seems completly out i Stockhom. I had problems now for weeks beeing kickout from Live. Spent hours fiddling around with my settings... |
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| Adrian McDermott · 13 April 2013 - 18:14 | |
Yahoooooo.... Back on in New York... can only connect with a few of my friends though... |
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| Torrin Udahl Staples · 13 April 2013 - 17:43 | |
i cannot get online i t wont let me connect i only have 27 days i tried connecting it did not work i want to team up and kill the Ender dragon on mincraft |
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| Shane Sophie Norton · 13 April 2013 - 16:31 | |
it is up but cant receive messages or game invites still... WTF is goin on... I know the server was hacked but FFS sort it out |
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| Ginny Pauze · 13 April 2013 - 16:04 | |
I signed onto XBOX live to play and my profile is gone and it also says (It appears you've found a glitch in the system... what the hell is this? |
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| Chris Armitage · 13 April 2013 - 15:59 | |
if you lost friends on your account then your gamertag was hacked |
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| Angel Torres · 13 April 2013 - 15:43 | |
i find it funny how people are saying they are going to switch to PS3 for when the PS3 servers are down they stay offline for days while xbox servers on the other hand only stay down for a couple of hours. If people stopped complaining and whining they would probably be able to see that THE SERVERS ARE BACK UP AGAIN AND XBOX LIVE IS FUNCTIONING ONCE MORE!! idiots. |
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| Ubaldo Vector Cortes · 13 April 2013 - 15:34 | |
So I'm not the only one, service alert cant log in to live and I deleted my profile and cant re-download it |
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| Heather Cashwell · 13 April 2013 - 15:28 | |
Quit being butt hurt, are you idiots aware PS3 is down roughly every 2 months from some stupid shit. Xbox is very minimal on how often it goes down. Jesus H, be patient! |
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| Johnny J Costa III · 13 April 2013 - 15:28 | |
Got 3 xbox's did app updates on 2 of them can't get online the 3rd one did not update and I can sign in! If your online stay online and don't update any apps! |
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| Miguel Roberto · 13 April 2013 - 15:27 | |
i was as disappointed and sad as you guys.. but then i remembered i had a gaming computer.. :p srry guys |
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| Deffkon Leitmotif · 13 April 2013 - 15:26 | |
its really weird!!! because its not only one server, each region has different servers... mmm |
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| Craig Catton Tudor · 13 April 2013 - 15:25 | |
http://support.xbox.com/en-US/xbox-live-status go on there people they update it every 30 mins |
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| Kurt Lloyd · 13 April 2013 - 15:24 | |
This is annoying, I logged offline to make my connection better by re-doing my connection and then suddenly I can't get back on? Does anyone know the real problem? Or.. |
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| Imran Hussain · 13 April 2013 - 15:22 | |
could not sign in for like 20 mins now its seem to be working fine. Northampton UK here |
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| Jade Hawes · 13 April 2013 - 15:16 | |
this has defiantly swayed it for me getting a PS3 when i next get some money how am i suppost to watch bbc iplayer and all that when it says you need to log into ur account and i cant i pay for gold membership as well starting to feel like a waste of money to me x |
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| David Adams · 13 April 2013 - 15:15 | |
XBL is down for everyone right now: support.xbox.com/en-US/xbox-live-status |
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| Jade Hawes · 13 April 2013 - 15:07 | |
wont let me sign in also whenever i click on my account on the website ti cons up with error and you have found a glitch in the system it also wont let me redownload my profile |
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| Trevor Grabhorn · 13 April 2013 - 15:05 | |
This service is shit, I can't believe they shut down support lines too, I have a clan event now WTF!?!? |
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| Darren Gill · 13 April 2013 - 15:03 | |
of course it would get hacked when double xp is on call of duty |
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| Josh Wildë · 13 April 2013 - 14:57 | |
some ppl are able to connect while others cant, ive done every reset to the xbox and router 2 see if i can get online all to no avail, sort it out xbl im not paying you 2 fuk about |
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| Mitchell Miller · 13 April 2013 - 14:41 | |
Hope it comes up soon it's gonna be a boring weekend otherwise |
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| Elios Rajabi · 13 April 2013 - 14:37 | |
If your reading this comment xbox live servers currently says 'there has been a glitch in the xbox live servers and recheck every 30 min for updates', so if you are having difficulties just wait thats all its says just hope the same thing that happened to ps3 doesnt happen to xbox 360! |
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| Spencer Tyo · 13 April 2013 - 14:36 | |
Perfect timing. Right after I buy a game from the market place. Faaaaak |
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| Jason Siewert · 13 April 2013 - 14:36 | |
still down and their twitter is blowin' up. also no reports of them being hacked on ABC news or otherwise. |
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| Thomas Bulach · 13 April 2013 - 14:35 | |
cant download my fking profile untill i can connect to xbox live. i dont think they got hacked. bought points to play some dlcs in the evening and then this damn shit. thanks microsoft.. |
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| Samuel Rhebok · 13 April 2013 - 14:34 | |
HEY XBOX! if you dont say anything whats now happening there then people gonna be supper mad, supper pist and ****ing there day up. not with this info like we know that people have some trouble connecting no **** . why is the problem why cant we connect ? say it ! |
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| Randy Winslow · 13 April 2013 - 14:33 | |
I threw my controller at my xbox I and called my internet company... I threw a BF haha im so mean lol |
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| Matthew Filer · 13 April 2013 - 14:31 | |
any details on when it will be back up or what was the problems? as i still have frands whos online and playing bf3 cod halo right now |
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| Jordan Al-Salihi · 13 April 2013 - 14:26 | |
Xboxlive service is down as of 4:25 and has been for a few hours now, everything connects properly but still does not connect. |
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| Keith Heard · 13 April 2013 - 14:23 | |
Taivon Hines is a scammer, ignore this f#!got the support number is 1800-4MY-XBOX |
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| Samuel Rhebok · 13 April 2013 - 14:22 | |
WHY? and why at all time now!!! why not tuesday or something like that >_> dont begin like EA! with simscity that ruined everything already with the servers |
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| Bob Middleton · 13 April 2013 - 14:20 | |
Man this sucks, come on get xbox live online m$ or let us know if it's down for today. |
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| Angel Allen · 13 April 2013 - 14:16 | |
Grrrrr... fix your crap xbox... I'm on but can't connect for 30 mins now |
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| John Aspinall · 13 April 2013 - 13:58 | |
thanks microsoft! X-box is down and my son is annoyed - but I've got a PS3, so don't care!! ha ha xbox noobs! |
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| Dan Marco · 13 April 2013 - 13:53 | |
It also will not let me download a profile. Is this common problem now? |
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| Sarah Eversull Skaggs · 13 April 2013 - 13:52 | |
XboxLive is it down? Not able to log in getting the "It appears you've found a glitch in the system error?" Is everyone down? I wonder if its an issue with our ISP provider, Time Warner Cable. |
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| Forest Hart Easley · 13 April 2013 - 13:51 | |
I sure hope Xbox will get it's network up soon, I'm missing double XP! D: |
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| Yeikøø Shady · 13 April 2013 - 13:43 | |
damn its erased my profile in xbl but when i download the profile it wont let me :( |
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| Karson Bradley · 13 April 2013 - 13:40 | |
This is what I pulled off of the xbox websie. |
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| Deffkon Leitmotif · 13 April 2013 - 13:40 | |
is official check de support twiter of xbox live!! |
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| Omar Eli · 13 April 2013 - 13:39 | |
Down on double XP weekend... Great work Microsoft, why don't you take another 15 dollars from my account? |
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| Aiman Ahamd · 13 April 2013 - 13:36 | |
wont let me connect i was playing fine, has some one hacked/hacking xbox server |
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| Haley Tan · 13 April 2013 - 13:30 | |
omg, when i go on xbox.com in my microsoft points spot on top of the page, it says checking points balance, and when i go to my friends list, i have no friends on or off, when i go on my xbox i can't connect, is it just me or is it for everyone??? please reply asap, i'm missing some 2x exp :( |
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| Katie Donovan · 13 April 2013 - 13:22 | |
I've been trying got the last 20 mins and it's still down. Any possible updates before I put my foot through the TV. It keeps reading that it's down on their end. |
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| Random Stuff To Entertain · 13 April 2013 - 13:21 | |
invites messages and lobbies are making my xbox frezee for about 1 min |
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| Cameron Johnston · 13 April 2013 - 13:09 | |
ok seriously... whats the problem? it wont let me sign into live. why is it doing that? |
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| Chris Rosenau · 13 April 2013 - 13:09 | |
tried reaching My Account on Xbox.com and it failed as well - server side issues apparently. |
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| David Perodin · 13 April 2013 - 12:52 | |
XboxLive is having problems. I signed in via the network connection tests and the Xbox Service & Xbox Stores statuses are flagged as "Service Alert!" |
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| Matt Rieckman · 13 April 2013 - 12:52 | |
It works just fine anonymously, it's when you try to sign in that it doesn't work. Maybe that's why it's passing the standard check. There's definitely something wrong right now. |
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| Vicki Hovanesian · 13 April 2013 - 12:48 | |
I can't sign in and I've done all the testing and rebooting on my end |
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| Tyler MuteSpittah Larson · 13 April 2013 - 12:38 | |
It says me connection is good but when i try to sign in it says i cant connect to live |
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| Philip Dempster · 13 April 2013 - 04:30 | |
hello i cannot sign in and have opened an new account and this will not let me onto xbox live says domain cannot let me use this domain sorry can anyone help =[] |
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| Peter Campisano · 10 April 2013 - 16:24 | |
ive been having trouble with my membership. i have a three month membership card and every time on xbox and site it keeps giving me an error message |
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| William Klaus III · 5 March 2013 - 11:56 | |
Tryed to long on to xbox.com and keeps telling me oops page can not be found? |
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| Kevin Spaargaren · 4 March 2013 - 18:56 | |
i go on xbox then sign in and go on live but 10 to 15 minutes later it disconnects and i go back on live then it disconnects again this repeats it has happened the past two days |
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| Timothy D Little · 26 February 2013 - 08:57 | |
can log back on to xbox now but I get bumped when trying to use hulu etc. |
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| Megan Louise Kronborg Ebsen · 26 February 2013 - 06:03 | |
xbox.com or any xbox homepage will not open, says that there isn't a connection, but my internet is functioning, and every other homepage I have tried works fine..? |
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| Margarita Moulier · 22 February 2013 - 13:49 | |
Halo 4 starts you on SR1 and original gear.. once you get players it disconnects you! Me and 5 other players are experiencing this right now. TOTAL CRAP |
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| Michael Christopher Derryberry · 22 February 2013 - 13:05 | |
its down right this moment but im assuming itll be fixed within the half hour, im having runtime errors which i wasnt a short while ago. |
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| Heather Jellison · 10 February 2013 - 11:55 | |
And in response to Charlena Socialaccount Michelle's post on 21 January: |
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| Heather Jellison · 10 February 2013 - 11:48 | |
Yeah I got an xbox to watch tv and movies on to save some money on cable. Seriously, we pay for this crap, get it fixed or give me 3 days worth of my xbox live membership money back. This is more than a little ridiculous. People shouldn't be expected to pay for something that doesn't work half the time. |
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| Ashley Hall · 7 February 2013 - 22:01 | |
Yeah Xbox is having trouble at the moment. It's not my internet connection or my account since they are working. Oh well, off to bed. |
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| David Taylor · 7 February 2013 - 21:58 | |
Seriously im about to shoot this stupid xbox and buy a ps3. I would rather deal with the ps3 getting hacked once a year, than xbl going down 10 times a day. |
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| Sandra Belin Rickey · 6 February 2013 - 18:54 | |
having trouble with xbox live... says server is down... sad considering i just managed to get it connected to my router... :( |
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| Derek Griggs · 29 January 2013 - 18:40 | |
Just because you can ping an address doesn't mean the sight/service is up, it means there is a connection to that particular server... AKA if it was hacked there'd still be a connection, but the hackers could break everything. This website/reporting is worthless. |
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| Charlena Socialaccount Michelle · 21 January 2013 - 12:32 | |
Sign in isn’t available. Sorry, we’re fixing a problem with Xbox services right now. Most of Xbox.com still works, and we'll get this right as soon as possible. Please give us a little while to work on it, then try again. |
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| Geary Chopoff · 18 January 2013 - 14:56 | |
for a couple of days now I can access xbox.com but where my gamertag should appear it just says "Loading..." forever! |
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| Myke Murdok Cappy · 5 January 2013 - 17:17 | |
The damn website keeps saying everything is glitched. Piece of crap. |
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| Keir Evans · 4 January 2013 - 15:04 | |
WTF is the point of a cloud service that goes down. Can't even play single player due to this issue cause i want cloud |
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| Joshua David Brenneman · 4 January 2013 - 14:46 | |
Omg. I want to play COD4 online, and I need to update my payment option and I haven't been able to for the past week |
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| Nikki Dymez · 29 December 2012 - 07:07 | |
Xbox is still down, unable to update anything on the site or on the consul. Keep getting "Uh oh... that shouldn't have happened.It appears you've found a glitch in the system." |
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| Dustin Shealy · 28 December 2012 - 10:36 | |
It is Confirmed Xbox.com is Back up and Running... Seems it may have just been an issue with the servers a Microsoft... No Update from them. |
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| Anthony Casper · 28 December 2012 - 10:15 | |
Cant access site. get an error saying I discovered a glitch. cant get back to site. Get an error on xbox that says my console has been blocked but I have not made any changes to my unit what so ever and have never played on xbox live or any online games. |
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| Dustin Shealy · 28 December 2012 - 10:14 | |
They could be getting hacked but its hard to tell. Especially since no one has taken any credit.. and hacking Microsoft would be just as hard as hacking the US government sites and servers. |
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| Andreas Dietz · 28 December 2012 - 10:11 | |
Friday evening and xbox live is down :-( okay time to go out and have some fun |
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| Jesus Caro · 28 December 2012 - 09:57 | |
Error 8c010003 when trying to redeem code here in Colombia too. Runtime error in Xbox.com |
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| Felix Korus · 28 December 2012 - 09:45 | |
in germany its down, too. Just thought my xbox was defect, but hopefully its not... such a shit ;-D |
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| Vin Themagicnumber Anderson · 28 December 2012 - 09:40 | |
Down in the uk too - typical sh*tty M$ servers that can't handle the impact of Xmas sales.. again :| |
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| Cam Newman · 28 December 2012 - 09:37 | |
Runtime error here too... for the past few hours... very aggravating |
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| Callie Beth Daniels · 28 December 2012 - 09:30 | |
Runtime error here for the website, but I can login on my console. |
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| Troy Allen · 28 December 2012 - 09:28 | |
Xbox LIVE Status |
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| Eric Schultz · 28 December 2012 - 09:19 | |
As of 10:17 a.m. pst on 12/28 xbox.com and xbox live is down. Whats going on? |
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| Michael King · 28 December 2012 - 09:13 | |
cant connect to live or even sign in to my account on xbox, ANNOYING ! |
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| Joshua Heppell · 28 December 2012 - 09:09 | |
So annoying! Cant get to my privacy and online settings of my xbox 360! And i cant get on the xbox website and same 4 me server error in '/' application! |
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| Jonathan Lunn · 28 December 2012 - 08:50 | |
Having problems here too. Cannot access xbox.com server error in application. Also smartglass apps are reporting a problem. |
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| Dave Houle · 28 December 2012 - 08:48 | |
Same thing + been hacked for 130$ of games with my gamertag...check ur transactions! |
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| Dave Cortes · 28 December 2012 - 08:10 | |
wont let me log in, into xbox live or buy any microsoft points |
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| Matt Reynolds · 28 December 2012 - 07:57 | |
Trying to log in to my xbox account on the website but it brings up error messages. |
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| Tony Fagan · 27 December 2012 - 17:20 | |
does the hotmail service being down have anything to do with not being able to sign in to xbox live ? |
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| David Mills · 26 December 2012 - 21:55 | |
i had to cancel my credit card (which is what i used to pay for my autorenewing gold account with) before i could cancel my gold account, i got a new card and i tried signing into xbox live and it keeps saying my account is suspended till i put in a new payment option. well i put in my new credit card info and still no xbox live. i have even tried to go to xbox.com/accounts and when i click on manage payment options it says Uh oh... that shouldn't have happened. |
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| Rachel Rhoads · 25 December 2012 - 18:51 | |
Kicked me out of live while watching HULU. Cannot log in nor can I access xbox.com on computer. |
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| Valter Deecki Jr. · 25 December 2012 - 18:48 | |
no xbox is not reachable, you can't log in on the consol and you can't log in to xbox.com to get help, keeps saying page error what the F*** I hate microsoft... |
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| Jeff Ryan Pettinato · 6 December 2012 - 19:11 | |
It's not letting me on any of my first person shooter's multiplayer -_- or netflix |
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| Benjamin Taylor Porter · 26 November 2012 - 21:58 | |
^ Evan. I'm having the same problem. the last part of the test always fails. it's nothing on my end. I've checked and double checked everything. i'm really getting tired of it doing this all the time.. |
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| Evan Chandler · 28 October 2012 - 20:16 | |
I am currently unable to sign into xbox live. Network and internet are good, but xbox live always fails during test. |
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| Matt Costello · 18 September 2012 - 05:43 | |
it's fucking down, i can't log in online or access netflix on live. |
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| Jon Dejesus · 4 September 2012 - 06:14 | |
I got booted around 5am, and it hasnt been back up since. (4 hours later) |
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| Andrew Sin · 4 September 2012 - 05:28 | |
some what signed into console so maybe should be running soon |
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| Joe Taylor · 4 September 2012 - 05:22 | |
@xboxSupport is not responding on Twitter about this either! |
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| Jacob Lowe · 4 September 2012 - 05:13 | |
same i cant log in on my xbox and the site appears to be down |
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| Anders Nielsen · 4 September 2012 - 04:59 | |
Sucks.... Where can i find a news feed from Xbox-live??? Someone in there must know something... Gold-member my... ;( |
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| James Denniston · 4 September 2012 - 04:52 | |
Runtime error for me too on the website... can't connect to LIVE though, because the link it gives to problem solve it is on the un-accessible website... go figure!! |
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| Benoit Savard · 4 September 2012 - 04:52 | |
well... this sucks. guess im just going to have to go sleep and wait later today |
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| Brad Werner · 4 September 2012 - 04:43 | |
Why did Xbox live have to go down today. Hearthfire come out today. |
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| Chris Martin · 4 September 2012 - 04:25 | |
This is incredibly annoying, (mines down as well) Especially if its about the dashboard update, Since i already have the beta, it prolly dont apply to me, Thank god its not just me though. |
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| Andrew Watson · 4 September 2012 - 04:10 | |
xbox live is down along with the website... |
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| Sammy Shaffer · 4 September 2012 - 03:50 | |
Oh thank god it's not just me having this issue thanks David for giving me some clarity. I have a theory why it might be down. I think it might have to do with the Beta dashboard update. They could be releasing a update for it or, it may have caused some unknown issue. Dammit I can't test it for them if Live is down haha. |
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| David The-Danger Adams · 4 September 2012 - 03:43 | |
I'm having the same problem as Sammy. I tried signing onto my console, but couldn't connect to live, but when I tested live connection, it said everything was connected. Also the website is down saying that "oops seems you found a glitch in the system" or something along those lines. |
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| Sammy Shaffer · 4 September 2012 - 03:36 | |
Xbox.com and Xbox Live has to be down I noticed this as of about 15-20 minuets ago. I cannot sign into Xbox live on my console and, every time I try to sign in on the website it takes me to a error screen where it's supposed to have the Error ID and, such listed but, it's blank. I also tried other browsers still got the same results. |
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| Chris Uhlmansiek · 15 July 2012 - 16:09 | |
I cannot find any games on XBL at this time its not me its you guys everything else is running fine im in game searching for MP lobbies in numerous titles and cannot get anything... but i can message my buddies whats goin on???! |
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| Adrian Rodriguez · 22 February 2012 - 17:51 | |
when I try going to xbox.com it just takes me to the windows live error page. No idea on how to fix this. |
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