Westpac.com.au website not working? Is it down right now?

Westpac.com.au Server Status Check
westpac.com.au screenshot
WestpacWebsite Name:
www.westpac.com.auURL Checked:
Response Time:
Last Down:
Checking Westpac
Please wait while we check the server...
Westpac Website Status History
Westpac.com.au server report and response time

The above graph displays service status activity for Westpac.com.au over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03.May.2016
10:41226.63 ms. 
03.May.2016
17:58230.25 ms.
03.May.2016
20:56229.61 ms. 
04.May.2016
00:40229.65 ms.
04.May.2016
03:05229.59 ms. 
04.May.2016
10:47232.66 ms.
04.May.2016
12:54229.81 ms. 
04.May.2016
22:42230.3 ms.
05.May.2016
00:55229.37 ms. 
05.May.2016
03:43234.89 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:46

We have tried pinging Westpac website using our server and the website returned the above results. If westpac.com.au is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Westpac - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Westpac.com.au?
▼ LAST 30 DAYS ...
Nicole AndTom Guymer · 14 April 2016 - 14:58
· · Chrome 49.0 on Android

Westpac site is up, but can't make a payment. Error message states they are having technical difficulties.

▼ LAST 6 MONTHS ...
Christine Steen · 5 April 2016 - 01:56
· · Firefox 45.0 on Windows

can't login - not recognising login details

Osman Ibrahim · 1 March 2016 - 01:45
· · Chrome 48.0 on Windows

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· · Chrome 48.0 on Windows

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Irene Query · 21 February 2016 - 18:26
· · Firefox 44.0 on Windows

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Irene Query · 21 February 2016 - 18:25
· · Firefox 44.0 on Windows

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Irene Query · 21 February 2016 - 18:24
· · Firefox 44.0 on Windows

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John Robinson · 18 February 2016 - 12:12
· · Internet Explorer 11.0 on Windows

westpac online banking is down, but seems they wont admit it right now.
go to this site : http://www.isitdownrightnow.com/westpac.com.au.html
they claim everything is OK and it is only my problem.

but this site:
http://aussieoutages.com/status/westpac
shows nearly 400 issues reported in the past hour. WTF?

Heather Wilson Hancock · 18 February 2016 - 12:05
· · Chrome 48.0 on Mac

Westpac online banking is down and has been for two hours and not one word posted anywhere on their website...just hundreds of pissed off comments on several internet webpage monitor sites...get it fixed!

Rachel Pender · 18 February 2016 - 11:27
· · Safari 601.1.46 on iPhone

It's not working for me or anyone else there are plenty of complains on the fb page that it's down

James Facer · 18 February 2016 - 10:33
· · Safari 9.0.3 on Mac

Westpac dow. Everything working fine....Apple Google NRMA all on line

Liz Lankester · 13 February 2016 - 12:58
· · Safari 9.0.3 on Mac

This is the third time I have been unable to access Westpac online banking..

Julie Hands · 11 January 2016 - 03:31
· · Safari 600.1.4 on iPhone

Can't use online banking at all today. Very frustrating when you have business to do!

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· · Chrome 47.0 on Windows

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· · Chrome 46.0 on Windows

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Colette Connor · 17 November 2015 - 23:23
· · Internet Explorer 11.0 on Windows

No westpac cards are working on our eftpos terminals this morning. All declined with issuer unavailable message.

▼ MORE THAN 6 MONTHS AGO ...
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· · Firefox 41.0 on Windows

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Petra Dunlop · 7 October 2015 - 09:18
· · Safari 7.1.8 on Mac

Finding Westpac online site unaccessabile ...... Live in a small country town where the Westpac outlet was shut, so the online site is of huge importance and necessity. If this continues Westpac, you will lose my customer service.

Shelley Makin · 7 October 2015 - 08:54
· · Safari 9.0 on Mac

Trying to log on to westpac.com.au with not luck .. always when you need it!

Stephanie Hateley · 1 September 2015 - 12:20
· · Firefox 40.0 on Windows

Keeps saying my email address is unreachable but it's correct, won't let me go any further to access my account. Driving me nuts

Cindy Kay Pape · 21 April 2014 - 05:30
Australia · Telstra Internet

I have been trying to get on Westpac online banking all long weekend, is anyone else having problems?

Tony Vovers · 19 April 2014 - 09:40
United States · Ets Telephone Company

Tried for 2 days to login from USA cannot connect to any Westpac web site at all even home page all other connections seem fine

Di Nichols · 5 March 2014 - 18:49
Australia · Telstra Internet

Have credit, but funds not available and customer service only say server down but apparently not to all customers. Have bills to pay food to buy rent to pay ???

Jane Gorton · 24 February 2014 - 14:47
Australia · TPG Internet Pty.

I can't sign in, the page does not come up. There is a strike through Bank accounts home loans and nothing under it

Louise Ralph · 10 February 2014 - 17:55
Australia · Telstra Internet

can't open Westpac site!! comes up with 'this page can't be displayed' Also can't access mobile banking...

Jenette Bailey · 29 January 2014 - 01:55
Australia · Optus

Tried many, many times and finally managed to access but very, very slow. Have not managed to transfer monies and do expect to be kicked out

Rachelle Hynds · 29 January 2014 - 00:37
Australia · Telstra Internet

Is Westpac site down for anyone else. It was working this morning but I havent been able to get on line since midday??

Jade Goodge · 29 January 2014 - 00:15
Australia · Vodafone Australia

Westpac has been down all day for me too, on iphone app and also Westpac online banking website.

Annette Brown · 29 January 2014 - 00:07
Australia · Telstra Internet

Westpac has been down all day here. They say it is just certain people having problems but there are an awful lot of complaints for it not to be their problem!!!

Nadine Maddock · 28 January 2014 - 23:49
Australia · Telstra Internet

I am trying to pay my staff and cannot get on via computer or app on iphone. Enough time has passed, Westpac you owe your clientele a statement.

Claudine Dufroux · 28 January 2014 - 23:38
Australia · Telstra Internet

Cannot login my Westpac account. Very, very, very frustrating when you've got heaps to do. Please fix the problem ASAP. I need to do some payment!!!

Josephine Twible · 28 January 2014 - 22:50
Australia · Telstra Internet

When are Westpac going to fix thier online banking... Really in today, s times there is no need for a site to be down all day... No EXCUSE Westpac IT!!!

Andrea D'alton · 28 January 2014 - 22:49
Australia · Telstra Internet

The westpac app is down at the moment... can only access online banking on computer :( Constantly having issues with this app... hardly ever works correctly!

Chris Hall · 28 January 2014 - 22:46
Australia · Optus

Westpac just has the most backward IT solutions. Check out their mobile app to others. Server compromised or down.

Emmalee Stanton · 28 January 2014 - 22:45
Australia · Amnet IT Services Pty

Can not access the website or the banking app on my phone. Can get to the log in pag but nothing happen after you enter your information

Dylan Lee · 28 January 2014 - 22:12
Australia · M2 Telecommunications Group

I managed to get to the login screen, even clicked to transfer some $$ but then everything dropped again.

Simone Oliver · 28 January 2014 - 21:27
Australia · Telstra Internet

Yep, haven't been able to access it for a couple of hours now from my laptop and the app is not working either. No mention of any outage on their home page (when and if I can even get on to that...) Grrrr

Lisa Campbell · 28 January 2014 - 21:24
Australia · Internode

Can only access the home page - can't log in. Hello Westpac! Anyone in there??? It's wages day and we're going to have a loooooot of unhappy staff soon.

Jeannette Cuthbert · 28 January 2014 - 21:21
Australia · Optus Macquarie Park (OCS)

Still down and trying to run payroll - lots of angry staff if this is not up and running before 4pm today

Kellie Shoumack · 28 January 2014 - 21:00
Australia · NRMA Insurance

Yep down for me too. as is mobile banking and no time set when it will be fixed.

Cliff Ellery · 28 January 2014 - 20:52
Australia · Telstra Internet

Westpac Internet Banking has been down for about two hours and was still down 2 minutes ago 3.51pm 29/01/2014. Internet Banking Phone Line acknowledges this.

Levon Dombayan · 28 January 2014 - 20:18
Australia · Exetel

Online banking down for me as well
Shame, that they don't put any information about downtime on the website front page

Geoff Overheu · 28 January 2014 - 20:11
Australia · Telstra Internet

Cannot access online banking this morning. When will it be up and running again?

Miriam Streager-Berenstein · 13 January 2014 - 08:17
United States · AT&T Wi-Fi Services

Coming up with this page can't be found. I am overseas and trying to do some urgent transfers and having problems logging on or getting the page up.

Julianne Brennan · 3 December 2013 - 23:10
Australia · Telstra Internet

I cannot get to the "Proceed with payment" section on Pay anyone. The system either freezes or just churns around doing nothing. Same as yesterday afternoon

Paddy Mickie · 2 December 2013 - 05:17
Australia · iiNet Limited

I am having a problem with the pay anyone section this afternoon it stalls on picking up the last section on the payment log

Milly Blossumpants · 3 August 2013 - 19:44
Australia · Telstra Internet

I'm getting some debit card authorities for things I purchased yesterday - on my online transactions it's showing 5 august... that's tomorrow! That's freaky!!

Jane Scott · 2 August 2013 - 02:01
Australia · iiNet Limited

Westpac.com.au is accessible for me from a Dodo ADSL connection, but totally inaccessible from a Westnet connection. Same DNS settings, so that's not the problem. Ran a tracert to see where it's hitting the wall, and the last hop before it starts timing out is:
9 101 ms 102 ms 100 ms bundle-ether12.ken-core4.sydney.telstra.net [203.50.11.12]
So it may well be a Telstra issue. Come on Westpac, figure it out.

Melissa Weir · 2 August 2013 - 00:13
Australia · Telstra Internet

I’ve just had a suspicious email saying that an attempt to sign into my account has been made? Mmmm I wonder if that’s something to do with it? perhaps it’s been hacked??

Matt Barros · 1 August 2013 - 23:34
Australia · Pacific Internet (Australia) Pty

found a news article about this... www.smh.com.au/it-pro/business-it/westpacs-on-again-off-ag...

Stewart Dean Smith · 1 August 2013 - 22:21
Australia · Telstra Internet

why does this site (www.isitdownrightnow.com) keep saying that WBC is up and running? The vast majority of tries will NOT get thru to even the opening page, and if you do succeed in logging in, it is likely that after looking at your accounts and trying to effect transactions, that the system will sooner or later "hang" or take you off to a page that says "This page can't be displayed". This is at least the 3rd day in a row for the Westpac site to be seriously troubled. How can they NOT have it fixed by now?

Nick Chance · 1 August 2013 - 22:04
Australia · TPG Internet Pty.

It looks like may be a network issue which means it is probably Telstra and not Westpac, would not surprise me if was related to NBN roll out reconfiguring and someone flicked a wrong switch. From my network connection via TPG (Optus I think underneath and Telstra) a network trace times out at Telstra router;
12 bundle-ether13.chw-core2.sydney.telstra.net (203.50.11.98) 22.011 ms 29.521 ms 23.158 ms
13 * * *

Chris Bowes · 1 August 2013 - 21:37
Australia · iiNet Limited

I tried the mobile app as an alternative, I could see balances but then it timed out. Telephone banking works fine, however. Handy hint: have the last 6 digits of your account numbers to hand before you dial in

Jonathan Moroze · 1 August 2013 - 21:21
Australia · TPG Internet Pty.

I was able to use the westpac app to transfer money just then. Give that a try if you're desperate guys. Might work!

Jonathan Elliget · 1 August 2013 - 21:17
Australia · Telstra Internet

For everyone posting here, here is what westpac have said on there facebook page: Telephone Banking, ATMs, EFTPOS and branch-based services are all still fully operational.

Jose Fragachan · 1 August 2013 - 20:49
Australia · iiNet Limited

Not working need to pay bills. Banks just making money and can't invest in IT systems.

Ian David Ross · 1 August 2013 - 20:49
Australia · Telstra Internet

I haven't been able to connect since last night 1st August and have kept trying today as I have bills to pay and funds to transfer. I trust that Westpac will waive any fees and charges for late payments due to their online banking services being unavailable.

Craig Tennant · 1 August 2013 - 20:14
Australia · iiNet Limited

2 days in a row tells me there is a MAJOR problem. I wonder if their site has been hacked?

Dirk Vanden-Driesen · 1 August 2013 - 19:59
Australia · Telstra Internet

2nd day in row now.. patience wearing very thin... Maybe time to change banks ...Fcuk you Westpac !

Christine Kaine · 1 August 2013 - 19:58
Australia · Telstra Internet

Hop onto their facebook page to post your comments www.facebook.com/Westpac

Robin Hastings · 1 August 2013 - 19:57
Australia · Optus

AUD dollars going DOWN, Westpac is DOWN. Want to buy USD dollars before the AUD goes DOWN anymore bust Westpac is DOWN. So by the time their website works the AUD will be down even more and I will have lost money. Do you think Wetpac will compensate for that. F##king idiots and moros. Many other words possible.

Melissa Weir · 1 August 2013 - 19:53
Australia · Telstra Internet

What the hell!! Westpac you make millions off your customers surley you can employee a decent IT person??? : / I Want to see how much money I don't have!!!

Timothy Walker · 1 August 2013 - 19:34
Australia · iiNet Limited

C'mom Westpac this is BS, with the all your profits how can it take this long to get any problems sorted?

Paul Dawson · 1 August 2013 - 19:06
Australia · Telstra Internet

vote with your feet. i called nab, took 5 mins to open a new everyday account and a high interest account. its 1 form to fill out to change where your salary gets paid into. this isnt the first time westpac banking has gone down. happened a few months ago and their atm cars couldn't even work! this is going to get worse before they get better. their customer service is rude as also. only thing these banks care about is money. take yours away from them its the only thing they will notice

Deb Cowan · 1 August 2013 - 19:00
Australia · TPG Internet Pty.

Phone banking still working.. best option if you want to avoid late payment fees

Ollie Braganza · 1 August 2013 - 18:50
Australia · Exetel

unbelievable & unacceptable! i've been trying to access my account (my money) most of the afternoon yesterday and this morning. they obviously haven't heard of a disaster recovery plan, or if they do they don't seem to be able to implement it!!

Tom Leverton · 1 August 2013 - 18:19
Australia · TPG Internet Pty

From the AustralianIT website: "The bank apologised to customers for the "interruption" and confirmed that Westpac customers would not incur any additional fees as a result of the problems"... oh well that's nice of them isnt it... but hang on, how about they compensate us for a change, because this outage is literally costing us money! They are the first to charge us if something unforeseen happens at our end!. Its clearly just a one way street.

Its about time this country's banking regulators (if they even exist) grew a pair and did more to stop institutions abusing the Australian public. Third party ATM fees... Monthly Account keeping fees... to name just two, almost completely unheard of in the UK, so how can Australian fat cats justify it? Please, someone, enlighten me.

Ps.This mess up aside, which genius at Westpac decided that scheduling frequent system maintenance outages during Australian business hours is good idea?

Heads had better roll.

Paul Bestwick · 1 August 2013 - 17:58
Australia · Telstra Internet

still down... billions of dollars profit and this is the level of service they provide ???

Mark Beard · 1 August 2013 - 17:54
Australia · Telstra Internet

They could at least put a notice on their front page of the website instead of people having to spend time on figuring out if its their own provider/computer problem or the banks site failure. That would be just a small act of courtesy that they obviously are incapable of.

Aaron Carr · 1 August 2013 - 17:38
Australia · Telstra Internet

someone should contact the Tv / news channels, I bet they get a response ???

'Fee Berry · 1 August 2013 - 17:24
Australia · Telstra Internet

I know that things can't always be perfect and from time to time things do break down, but this is ridiculous!!! I have been trying to log in since yesterday morning. Then last night I finally got into my accounts. But I decided not to transfer any money just in case there was a glitch. I have tried to log in several times this morning and I can't. Could you please let us all know what the hell is going on. On another note, my son is travelling all over Europe and he needs to transfer his money to pay for his flights and accommodation. I'm just waiting to get a call from him and ask me why he can't access the bank via the internet. Come on Westpac.... tell us what is going on and when it will be fixed!!!

Monte Traveller · 1 August 2013 - 17:16
Australia · Telstra Internet

24 hours, nothing from Westpac, nothing on the news explaining why. An absolute joke.front up to your customers Westpac, whats going on???

Lance Macormic · 1 August 2013 - 17:12
Australia · iiNet Limited

Wow. I just wish they were more forthcoming about what is happening to resolve this obvious issue when there is a disruption for this long. Might have to dust off my cheques.

Jamie Carroll · 1 August 2013 - 16:52
Australia · Telstra Internet

Been down for close to 24 hours now. You would think they might send out an alert to their customers. God knows they take enough money from us. Trying to run a business here, Westpac!

Hiep Le · 1 August 2013 - 16:46
Australia · Australian Broadcasting Commission

I have tried accessing westpac online banking yesterday many times and also again today. It is still down now. I have urgent payments need to make now. Can you get it fixed ASAP.

Julie Lawrie · 1 August 2013 - 16:44
Australia · Telstra Internet

Down most of yesterday, I have been on it most of the morning trying to catch up on work and now nothing... Getting a bit frustrating Westpac!!!

David Phillips · 1 August 2013 - 16:43
Australia · Optus

What is worse, not being able to gain access of gaining access and having this "Crap" site drop out when you are transferring monies. I don't know whether or not the transaction has been completed or not.

Sandra Kay Clarke · 1 August 2013 - 16:41
Australia · Telstra Internet

I have not been able to access via mobile or desktop all day yesterday and this morning, what is going on?

Tim Clark · 1 August 2013 - 16:33
Australia · Network Technology (AUST) P/L

Down again!!! How can a company that has BILLION dollar profits not be prepared for this! AGGGHHH!!!

Christine Kaine · 1 August 2013 - 16:32
Australia · Telstra Internet

Still down this morning. What disappoints me is that there is no message to its customers explaining the situation.

Matt Barros · 1 August 2013 - 16:22
Australia · Pacific Internet (Australia) Pty

It's still down this morning. i have people to pay and just cant get anywhere.

Rietje Johanna Looyestyn · 1 August 2013 - 04:10
Australia · M2 Telecommunications Group

still down at 9.09pm from my laptop i tried using ie and chrome but nix

Jason Bradley · 1 August 2013 - 03:01
Australia · Telstra Internet

Down for me as well, also had prob's yesterday, for a global bank it's poor to be down for so long.

Russell Labrum · 1 August 2013 - 02:07
Australia · Internode

have managed to connect using smartphone app (blackberry) and 3G dongle on laptop. both work well but firefox on pc is a no go.

Sandi Garrett · 1 August 2013 - 01:26
Australia · TPG Internet Pty.

It's been down ALL day today & yep bills due today will just cost me MORE because of shit IT depts... get it together westpac :(

Liz Adams · 1 August 2013 - 01:02
Australia · Telstra Internet

We had trouble yesterday afternoon accessing the site too. Something has obviously been brewing on the system

Melanie Stevens · 1 August 2013 - 00:56
Cyprus · Cyprus Telecommuncations Authority

Am overseas and need to transfer money to pay for accommodation. Arghhh

Russell Labrum · 1 August 2013 - 00:49
Australia · Internode

why is it down for all of us yet this web site reports westpac up and running? are we the unchosen ones?! westpac... sort it out, it's not as if you can't afford it with your huge profits made from our hard work...

Stewart Dean Smith · 31 July 2013 - 23:22
Australia · Telstra Internet

"Is it down" reports it as supposedly up and running, but that is not true. Sometimes my browser can get a response from the Westpac opening page, but you are unlikely to get past that, and definitely not into internet banking at the moment.

Sharon Bird-Srodzinski · 31 July 2013 - 23:15
Australia · TPG Internet Pty.

I cant get past login, hope I can use my card to get much needed petrol for my journey home

Patricia Kevin Mason · 31 July 2013 - 23:07
Australia · Optus

IT guys for Westpac are not having a good day. Sending them lots of positive thoughts to help them solve the issue. A good excuse not to pay my bills today.

Aurélie Cornu · 31 July 2013 - 22:07
Australia · iiNet Limited

Website down, really!!! I have not been able to access my online banking... :(

Dave Ru · 31 July 2013 - 21:45
Australia · Dodo Australia

Somebody posted on their facebook page: "These things happen and its no ones fault."?? Funny, that's what IT people are for (yes, I am one) - you have switch-over systems and enough resources to "walk on half a leg". I don't know who designed the Westpac system, but if this can happen (whole website down, come on..) they clearly are over-paying incompetent people - ouch..

Richard Sachs · 31 July 2013 - 21:32
Australia · Optus

can someone at WBC give me a statement to give my staff as to why I pay them today - give us a timeline please!

Susan Robertson · 31 July 2013 - 20:55
Australia · Telstra Internet

Aside from the fact the website is down, when it is working it's still the shittiest banking website known to mankind.

Elliot Frickn' Sumner · 31 July 2013 - 20:52
Australia · iiNet Limited

maybe if they could bring themselves to spend some of our money on web redundancy, this sort of thing wouldn't happen. wankers.

Andrew Tan · 31 July 2013 - 20:49
Australia · TPG Internet Pty.

my credit card payment is due today. Would they automatically waive the late fees if site is still down at the end of the night?

Julie Draper-Muller · 31 July 2013 - 19:32
Australia · Telstra Internet

do we a credit on our accounts to cover complete INCONVENIENCE - quicker to ride into town on a pushie and do what i need to get done ASAP and ride home again !!! not happy !!!

Ken Hunt · 31 July 2013 - 19:30
Australia · M2 Telecommunications Group

According to a message that Westpac Australia shared publicly today at 11:43:

We're currently experiencing issues with Online Banking for desktop, mobile and tablet. We are investigating as a matter of urgency, and will provide further updates here. Please accept our apologies for the inconvenience.

see it at plus.google.com/u/0/+westpac/posts

Susan O'Riordan Mezei · 31 July 2013 - 19:19
Australia · Internode

Ive been having trouble also trying for past 2 hours!! Have so much work to do also... please fix!!

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