Weightwatchers.com website not working? Is it down right now?

Weightwatchers.com Server Status Check
weightwatchers.com screenshot
Weight WatchersWebsite Name:
www.weightwatchers.com/util/…URL Checked:
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Weight Watchers Website Status History
Weightwatchers.com server report and response time

The above graph displays service status activity for Weightwatchers.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:24186.66 ms. 
22:25187.68 ms.
00:44186.05 ms. 
04:06187.34 ms.
06:13186.56 ms. 
08:13185.81 ms.
11:33185.73 ms. 
15:01186.33 ms.
17:08185.32 ms. 
19:29185.54 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 20:42

We have tried pinging Weight Watchers website using our server and the website returned the above results. If weightwatchers.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Weight Watchers - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Weightwatchers.com?
Top Comments ▼
▼ Latest Comments
Jolene Payne · 4 days 10 hours 25 mins ago

Site has been down for over two weeks!! Emails to their support is a total waste of time!! They need to find someone else to host their website!! WHAT A JOKE!!!

Loret Thill · 4 days 12 hours 19 mins ago

Can't access food tracker. Get blue screen & nothing loads. It worked earlier today. What's the problem?

Patti Lindstrom · 3 April 2014 - 20:15

I cannot get into my tracking tools. please tell me what to do

Carol L Darin · 3 April 2014 - 08:17

phone app works but not my computer

Amy Kelly Jones · 3 April 2014 - 07:17

Weight watchers is down. I can get on the site, but no access to the tracking devices.

Kathleen M Nann · 30 March 2014 - 15:30

Can't access website again. This happens frequently. Since it is the only website I cannot access, I know it is not my server. I just want to cancel before I am charged again.

Jennifer Clouser · 28 March 2014 - 05:31

Can't access online tools. Been going on for 4 days. Garbage.

Rori Homme · 23 March 2014 - 21:12

Meeting finder not working for Oregon.

Lynne Kornegay · 20 March 2014 - 19:07

It won't let me join for th $128.85 for 6 months. The page will not come up at all for me.

Raymond Hansen · 10 March 2014 - 07:47

weight tracker has not been working for11 days now called and they said some accounts werent working would like to know when it will be fixed.

Sally Ropicky · 3 March 2014 - 18:45

I can't even login to Weight Watchers it has been a couple of days now. Mobile seems to work today but not online. :(

Gill Overbury · 26 February 2014 - 23:16

Me too - wont allow me to retrieve plan manager to enter or track weight details. Very annoying- only recently started to use this method and wonder whether I should re-think my options.

Karyn Carson · 17 February 2014 - 11:33

web site seems down ?? is this regular - maybe better going to the classes?

Sylvie Andrieu · 17 February 2014 - 00:29

I can't acces weights watchesr on-line on my computer or on my phone since 3 days now. This is very long for such a bug! when do you think it will be back to normal?

Toni Neaverson · 16 February 2014 - 09:52

as with most of above comments haven't been able to access since friday pm, very frustrating and annoying. This is part of what our monthly membership payment includes

Tracy Kilner · 15 February 2014 - 09:03

haven't been able to log on to the app on my mobile or access my plan. It just says it needs to be reloaded and when i try it just repeats itself.

Cari King · 15 February 2014 - 08:09

I cant access via Chrome or Firefox - I log in and when I try to access plan manager it crashes

Tried through IE (which in itself was incredibly painful) and I cannot access the UK site through there either.

Zelda Wilson · 15 February 2014 - 00:03

14/15 Feb - haven't beena ble to access over last 24 hours. Me or site?

Lisa Granum Palomares · 12 February 2014 - 08:13

Cannot access it with Google Chrome, error message Error Code: 1033-41-200-2014-02-12T11:12:50

Christine Summers-Hayman · 10 February 2014 - 11:00

Am trying to renew my subscription and when I try to log in with my username and password it keeps telling me the page cannot be displayed and gives me Error Code: 4105-04-200-2014-02-10T13:59:43

Pamela Armstead · 6 February 2014 - 13:31

Will not save my food entries. It just hangs while trying to save. After 30 minutes, I had to closet the browser and hoped it had really saved. Instead, I had to re-enter all my food data. Annoying.

Kathryn Krautheim Fiebich · 3 February 2014 - 12:03

Site won't let me log in. I seem to have this problem quite often. I have a chromebook. Anyone else having trouble?

Ellen Stern · 21 January 2014 - 16:06

I have been trying to get onto WW website for the past 3 weeks. It keeps trying to load and then nothing shows up. I am very frustrated.

Kim Grass Pietro Greenstein · 20 January 2014 - 01:59

Past 2 days, mobile app very slow, hangs up on an entry, and now my 'recently added' info is gone...

Elissa Sandler · 16 January 2014 - 03:27

For the past 2 days I've been unable to access Weight Watchers online etools and the mobile app also doesn't work.

Donna L. Hobbs · 13 January 2014 - 18:43

Haven't been able to login successfully since paying my $114.00 and registering my username and password on Jan. 7. Always get error message using correct info. Waste of money and time. Why isn't there a call center?

Sherry Sands · 13 January 2014 - 15:20

I have been unable to use the web site since the beginning of January/14.
When I try to sign in, I keep receiving error codes... Boo, just when I really need to use the site!

Laurence Honore-Armour · 12 January 2014 - 17:28

Re problem with login on PC. Didn't tick remember me box like Fiona said and it finally worked. Fix the bug WW.

Kimmy Mitchell · 8 January 2014 - 17:22

i can pull it all up on my phone but can't pull up point tracker on my desktop

Victoria Hellickson Cresta · 7 January 2014 - 19:41

I can use phone app but when I hit log-in button on computer, nothing happens

Sue Gargiulo · 3 January 2014 - 10:01

Thanks for your comment Fiona. I un-checked the remember me box and it let me in.

Fiona Carter · 2 January 2014 - 10:08

Unable to login when ticking the remember me on this computer button. When I do not tick this it will let me in.

Joseph Williams · 31 December 2013 - 20:38

hey guys try going to the secure version of the site... that seems to fix it for me... try https://www.weightwatchers.com

Sharon Taylor · 31 December 2013 - 19:28

I've tried both Firefox and IE, tried both on Windows and Macintosh, and cleared all cookies - I still can't use the tracker, nor is the login button working on their main pages. I ran debugger on IE and got an error that 'openPlanManager is undefined' - so they must have changed the site and not tested it correctly. I haven't been able to use this site for 2 days right after signing up - I'll give them a couple of more days but I'm ready to ask for a refund right now.

Theresa L. Greer · 31 December 2013 - 16:23

Okay, I guess WW updated their site. You have to delete your old cookies for WW and reopen browser and it will work.

Mary Claire · 31 December 2013 - 07:48

I click the log in button and nothing happens - no redirect, no error, just nothing at all. The main site seems to work other than logging in, and my mobile app isn't giving me any trouble, but I can't log in on the computer.

Theresa L. Greer · 30 December 2013 - 12:33

Log in page keeps returning error that the page has taken too long to respond. It has been this way for a week now.

Mary Baldree · 30 December 2013 - 10:19

It's been down for 24+ hours as far as I know... very frustrating!!!

Janet LaCava · 29 December 2013 - 21:08

I keep getting an error message when i try to log into etools... it gives me an error message that reads:
The connection has timed out

The server at www.weightwatchers.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

and my internet connection is NOT the problem

Don Bumpus · 29 December 2013 - 19:25

I'm glad it's not just me. I'm just going to sit here and eat leftover Christmas cookies until they get the site back up and running.

Jeri Cotton Hart · 29 December 2013 - 18:14

Can't access on computer for past 2 days. Was able to do mobile yesterday but today it won't go past yesterday's info and has cleared my starting weight.

Debbie Carter · 29 December 2013 - 14:24

You can log in if you DON'T check Remember me on this computer. However, I can't look up any tracking items.

K Beth Moore · 29 December 2013 - 06:57

Getting login error. i get to the site okay, but the login shows a 'Cannot display this page'.

Gerard Tromp · 28 December 2013 - 14:13

Main weightwatchers site is up, but the login redirects to port 81 and that is not up/open

Arvid Paula H. Kaffebullar · 28 December 2013 - 11:18

Cannot log-in since 12/28 AM. Get error code. No tracker. Sent email to WW. Could take up to 2 days to receive answer.

Gretchen Anderson- Meister · 28 December 2013 - 10:59

It has not worked for me since last night. Having worked for this company... they will just make us wait and there will be no compensation. : ( This is not any way to run a business!

Paul Charlton · 28 December 2013 - 10:11

unable to log in or access tracker for two days now. without tracker, this membership is useless. weight watchers abandons their clients at the worst possible time. storefronts are closed or ridiculously limited hours. shame

Nancy Marty · 28 December 2013 - 08:43

Same problem logging on as Vicki - same error code. Been receiving for last couple of hours

Vickie Day · 28 December 2013 - 07:59

I cannot log into Weight Watchers Online. I continue to receive this error message. 1033-01-300-2013-12-28T10:47:38 I cannot login via my laptop/ipad/iphone

Sherwin Levinson · 28 December 2013 - 07:59

The iPhone app can't access their server via either Comcast internet or AT&T cellular. The problem began around 8 PM EST yesterday and continues through 11 AM today. Yes, I know how to shut off cellular data to force use of wireless and vice-versa. There have always been access problems, but most resolve within a half hour or so.

Cynthia Fields · 25 December 2013 - 08:23

I'm trying to get on the 'find a meeting' page, and it get's stuck in limbo. My refresh/stop button keeps blinking back and forth between the two symbols and nothing loads. I have fast internet, so it should come right up. 15 minutes later and nothing... I had no problem with it when I joined but now I can't access anything on the site except the main page. Very upset.

Robin Beeson Hart · 6 December 2013 - 19:30

For two days now, haven't been able to get into the plan manager. I have been on Etools with the Chrome browser for several years, so this is not a newbie problem. VERY frustrated.

Pia Tims · 6 December 2013 - 06:39

I tried last night and this morning to access weight watchers online website. I found that I could not get on with FireFox but I can with no problem with Google Chrome.

Dennis Gale Deaton · 5 December 2013 - 23:44

Weight Watchers site is accessable kind of, just will not access the E-tools etc. It has been quirky the last week or so, with links to e tools taking me to the home page instead e tools. My phone app is working just fine.

Gail Mawby · 5 December 2013 - 20:45

just joined (monthly) this am... cannot register, says my billing address cannot be verified by USPS. Been receiving mail here for over 5 yrs. Tried every way possible to input. Pulled up this website -- (it hasn't reassured me - looks like all kinds of problems here for quite a while). Hope I haven't made a mistake joining.I sure would hate not to be able to go again, was a great meeting, but I don't want to have to pay double. the reply e-mail I got indicated that I may have a long wait.

update (+2days) - got an e-mail fast from tech with an answer that worked! Very happy!

Lizzie Ballagher · 5 December 2013 - 10:50

Esource is still not working for me. Customer services promised to phone me back and didn't. Grrrrrr

Lizzie Ballagher · 4 December 2013 - 06:21

Can't access the website at all today, not by any means. Please send advice. It is reporting Error Code: 2057-04-500-2013-12-04T14:20:44. Help!!!

Kerry Skee · 29 November 2013 - 03:14

I cannot log onto my Weight Watchers account, or even bring up the WW website

Mary McGrath · 27 November 2013 - 07:08

I can log on to the site on computer but it won't accept my logon credentials on my ipad... just started this today was working fine yesterday.

Fred Orton · 26 November 2013 - 16:24

I can log in to mobile weightwatchers Canada or the iPad app. This has been going on all day. I can log into the website using a regular computer or notebook computer.

Marlene Boivin · 26 November 2013 - 03:34

I have toll free number at least, I will call and cancel subscription for now..

Melinda Johnson · 26 November 2013 - 03:29

I can't change my subscription on the WW website to etools only and the email contact will not allow me to send it. Is anyone else having this problem?

Marlene Boivin · 24 November 2013 - 16:06

Cannot access for days now I have cleared all cache's can access on work computer but need it at home.

Barbara Rosenfeld · 20 November 2013 - 13:32

I haven't been able to pull up the tracker, builder or calculator. I can only get "view accessible versions" and I don't want that version.

Jane McClain-Bowman · 20 November 2013 - 06:48

I cannot get the website to work. It looks weird and is all mess up.

Ina Carducci · 19 November 2013 - 20:34

They performed an update this morning and I can't access the site since from my ho me computer, but can from my cell and work. ???

John Prentice · 19 November 2013 - 06:10

Website has been down for over 8 hours now.

Poor customer service, expensive and a cheap and nasty non-functioning online tool.

Amanda Loaring · 15 November 2013 - 23:30

Not happy either, joined 2 weeks ago and now just getting the error message. Think I will be cancelling when I can eventually access the site.

Loret Thill · 10 November 2013 - 07:49

I was able to access the Tracker EARLY this morning, but can't get it to work now. The screen comes up greyed out & the data I entered early this morning isn't there.

Edit: OK ... Just tried agan & it seems to be working.

Pamela Ledger-Anderson · 10 November 2013 - 07:45

I myself and my mother are having problems... will load but can't track anything

Jan Beckett · 10 November 2013 - 07:31

I am also unable to use the etools this morning. I can get to the Weight Watchers site, but tools are not available.

Marie Ieni Greelish · 10 November 2013 - 06:32

I'm really disappointed as to how often the site goes down. I think that they should give us some kind of credit !

Don Abel · 10 November 2013 - 06:06

The site is reachable but none of the tracking features are working at the moment either from my iphone or from my PC. I've tried Internet Explorer and FireFox No go. Emailed tech support so we'll see.

Julia Bell · 9 November 2013 - 21:17

I just joined and... now can not access the tool. It says it is down for scheduled maintenance. Looking at the comments, it appears it is down a great deal! Not cool when you just paid for 3 months!

Kirsten Scott Lopez · 27 October 2013 - 07:24

Online tracking tool not working. Getting a javascript error and form is greyed out. Not showing current points, points remaing, etc. Simply NOT working.

Mona Rae · 25 October 2013 - 07:59

Cannot get on line to input my weight or food for today, it simply just will not let me in? Any suggestions?

Dawn Johnson Born · 18 October 2013 - 09:21

Super frustrating! I just started the online program yesterday and now all my saved foods disappeared and I can't get onto the site at all! Please fix asap! Not a good first impression for me. I would like to track my points today!!

Meredith Mitchell Gornto · 18 October 2013 - 04:05

My tracking info from yesterday all disappeared & I have not been able to connect to active link. I have been trying since 12am EST this morning.

Mark Brown · 17 October 2013 - 22:47

REALLY pissing me off. Two days now. Im going to expect some money back or a free month or something for this.

Karin Leight Turowski · 17 October 2013 - 17:54

no app on either my phone or tablet; no access online either. disappointing.

Cheryl Krauskopf Styczynski · 17 October 2013 - 16:47

up, but mostly down all day! frustrating, the reason I joined ONLINE is obvious

Kim Constantino · 17 October 2013 - 16:46

If paying all this money for an online app., then they need to make sure it efficiently works.

Susan G. Parker · 17 October 2013 - 08:40

The homepage is not down for me but I cannot get to other pages like tracker, recipes, etc.

John Castillo · 17 October 2013 - 08:25

Tracker is down on my phone and the website seems to be down as well. Boy gotta track his food!!!

Casey Salley · 17 October 2013 - 08:09

The website is up, but my tracker won't load. It just gives me a blank screen. Please fix this!

Terry Rowe Wilkens · 14 October 2013 - 13:16

able to access the points plus tracking tool. Entered data twice and saved it, however, it is blank upon reopening...

Angela Panzarella · 4 October 2013 - 09:44

Website is down, says you can still track on the app. I can't get into the app though either!

Shelbie Webb · 16 September 2013 - 18:51

It won't let me use my tracker, I've been trying all day and it just keeps saying, We’re sorry; the PointsPlus Tracker is currently not available. Error Code: 19-11700-2013-09-16T21:47:52

Kathy Burgess Duttweiler · 13 September 2013 - 08:37

Still unable to re-join - site won't load. Everything else loads but the actual joining page.

Kathleen Miller O'Brien · 11 September 2013 - 18:17

Pop up box saying "A New Way to Track" will not close, and I can't get in to log my points.. This is very frustrating to be offered an online tool that is so tempermental...

Nadine Rowedder · 7 September 2013 - 18:59

I have been trying to get in for two days, keep getting the failure to connect to web server... can get all other programs... have cleared and reset everything... nothing works, same results on dell and mac... very frustrating... even when i google or go to ask... when put in weightwatchers.com... get the same failure to connect... has to be weight watchers...

Doris Martin · 16 August 2013 - 07:27

I can't get my tracker to work.

I think they failed to charge my account this month enabling my connection.

Ivy Ular · 9 June 2013 - 19:49

Hasn't been working for me all day, both the mobile app and online haven't allowed me to access my point tracker. Very frustrating,

Amanda Wright · 8 June 2013 - 20:05

I've not been able to get onto the website, the iphone app or ipad app since Friday morning now. Anyone else? Very frustrating :(

Lisa Kaminsky · 7 June 2013 - 12:27

I've been having trouble loading the tracker all day (and part of yesterday). Anyone else?

Sharolene Brunston · 25 May 2013 - 07:43

I have been trying to reach the Weight Watcher website for 2 days with no success. I get the login page ok but when I put in my password, it says the host is unreachable.

Cheryl Lyons Fox · 21 May 2013 - 11:59

The Points and weight tracker will not allow me to view a full screen so I can't add all of my items. This has been for 2 days and is getting very frustrating!

Melissa Moore · 12 May 2013 - 15:29

Ok, what's the deal with looking up a food it gives the points then when you add it to the tracker it goes up 1 point, almost everything I enter is that way for the last week. This is so frustrating how do you make a good choice and then have to change it. My husbands app is the same way, please let me know why this is happening all of a sudden after using it for months all of my choices need to be rethought now.

Barbara Mygatt Robbins · 1 May 2013 - 15:36

Haven't been able to track my points at all today. The iPhone bar code scanner STILL won't work regardless of my location.

Sally Simmons Hewett · 9 April 2013 - 19:36

I expected Weight Watchers to have efficient and effective web service. I am frustrated and disappointed. Had I reviewed the history of its website downtown, I would have made a different decision regarding membership and definitely, Activelink. A few less TV ads and more on website development/maintenance would be a good business decision.

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