Weightwatchers.com website not working? Is it down right now?

Weightwatchers.com Server Status Check
weightwatchers.com screenshot
Weight WatchersWebsite Name:
www.weightwatchers.com/util/…URL Checked:
Response Time:
Last Down:
Checking Weight Watchers
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Weight Watchers Website Status History
Weightwatchers.com server report and response time

The above graph displays service status activity for Weightwatchers.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:0311.71 ms. 
16:0510.5 ms.
18:207.51 ms. 
20:2610.82 ms.
22:5610.16 ms. 
01:0110.52 ms.
03:1811.11 ms. 
05:279.56 ms.
08:2813.25 ms. 
10:4010.25 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:15

We have tried pinging Weight Watchers website using our server and the website returned the above results. If weightwatchers.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Weight Watchers - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Weightwatchers.com?
▼ LAST 24 HOURS ...
Charlotte Corry Cantwell · 20 hours 17 mins ago
· · Chrome 44.0 on Windows

"Service unavailable" USA, using Chrome Browser

Brenda Naimy · 20 hours 25 mins ago
· · Firefox 40.0 on Windows

website is down...

Dana Shaynadana Stone Goldberg · 1 day 12 hours ago
· · Chrome 34.0 on Windows

I am able to get on etools on my phone, but not my desktop.

▼ LAST 7 DAYS ...
Angel Olsen · 3 days 19 hours ago
· · Chrome 44.0 on Android

My app logged me off without me knowing and I cant access the website. Says "incorrect user nane and password". I reset my password and keep getting same message.

Sally Morton Craig · 29 August 2015 - 19:23
· · Chrome 44.0 on Android

Unable to log on or check if my password is correct t!I think it is a log on problem

▼ LAST 30 DAYS ...
Kari Bourn · 22 August 2015 - 19:03
· · Chrome 44.0 on Android

I can log in on my computer, but when I try on my phone it brings me to a screen that says "An internal authentication error has occurred." The upper left corner says FORGEROCK.

Paula Lupiano Conway · 20 August 2015 - 22:17
· · Chrome 44.0 on Mac

can't get on the siet.

Lauren Pachman · 8 June 2015 - 11:28
· · Safari 8.0 on iPhone

Hasn't recorded food in tracker since Sunday morning, June 7. Very frustrated. I can get in, see what was tracked earlier in the day, "add" to the tracker, and then none of the new tracked items show up. Hard to track when the app literally won't let you.

Vicky Prater Kern · 6 June 2015 - 23:41
· · Safari 7.1.6 on Mac

Sunday June 6, 2015 i phone app not working, app says waiting. even WW on line passwordand user name not not working to check to check out what is WRONG . Its driving me nuts. I can't log or scan items on road.

Loret Thill · 6 June 2014 - 12:34
United States · AT&T U-verse · Chrome 21.0 on Windows

Plan Manager error "Cannot Load Plug-in" ... been trying for 15 mins.

Susan Lynn Martin · 6 May 2014 - 13:23
United States · Stanford University

My app is just circling "updating points plus" for over an hour now... I am getting frustrated in trying to enter food during my lunch hour.

Cheryl Harlow · 2 May 2014 - 18:06
United States · Charter Communications

WW online with Safari has been down all day. Tried Firefox; no luck their either. First time I have had a problem for a long time.

Donald McMackin · 1 May 2014 - 20:51
United States · Verizon FiOS

Weightwatchers has been going down regularly at 8pm PDT For at least two days. For this I pay money?

Beth Wegmann · 30 April 2014 - 17:16
United States · Comcast Cable

I haven't been able to get in for 2 days. The tracker tool won't let me add anything to my home computer. I was able to add information a few days ago but for the last 2 days when I click on the food tracker or activity tracker it won't open. Frustrating!

Lisa-Marie Bellmore · 29 April 2014 - 09:23
United States · Comcast Business Communications

The Mobile App hasn't been working for over two weeks now (after being fine for over a year). Now the website won't work either. Money well spent....

Greg Raizk · 28 April 2014 - 21:18
United States · Time Warner Cable

I can't log into the website from my desktop but I can from my cellphone.

Jolene Payne · 13 April 2014 - 10:17
United States · CenturyLink

Site has been down for over two weeks!! Emails to their support is a total waste of time!! They need to find someone else to host their website!! WHAT A JOKE!!!

Loret Thill · 13 April 2014 - 08:22
United States · AT&T U-verse

Can't access food tracker. Get blue screen & nothing loads. It worked earlier today. What's the problem?

Amy Kelly Jones · 3 April 2014 - 07:17
United States · Western Suffolk BOCES

Weight watchers is down. I can get on the site, but no access to the tracking devices.

Kathleen M Nann · 30 March 2014 - 15:30
United States · Time Warner Cable

Can't access website again. This happens frequently. Since it is the only website I cannot access, I know it is not my server. I just want to cancel before I am charged again.

Lynne Kornegay · 20 March 2014 - 19:07
United States · AT&T U-verse

It won't let me join for th $128.85 for 6 months. The page will not come up at all for me.

Raymond Hansen · 10 March 2014 - 07:47
United States · AT&T U-verse

weight tracker has not been working for11 days now called and they said some accounts werent working would like to know when it will be fixed.

Sally Ropicky · 3 March 2014 - 18:45
United States · Charter Communications

I can't even login to Weight Watchers it has been a couple of days now. Mobile seems to work today but not online. :(

Gill Overbury · 26 February 2014 - 23:16
United Kingdom · BT

Me too - wont allow me to retrieve plan manager to enter or track weight details. Very annoying- only recently started to use this method and wonder whether I should re-think my options.

Karyn Carson · 17 February 2014 - 11:33
United Kingdom · BT

web site seems down ?? is this regular - maybe better going to the classes?

Sylvie Andrieu · 17 February 2014 - 00:29
France · Free SAS

I can't acces weights watchesr on-line on my computer or on my phone since 3 days now. This is very long for such a bug! when do you think it will be back to normal?

Toni Neaverson · 16 February 2014 - 09:52
United Kingdom · BT

as with most of above comments haven't been able to access since friday pm, very frustrating and annoying. This is part of what our monthly membership payment includes

Tracy Kilner · 15 February 2014 - 09:03
United Kingdom · Virgin Media

haven't been able to log on to the app on my mobile or access my plan. It just says it needs to be reloaded and when i try it just repeats itself.

Cari King · 15 February 2014 - 08:09
United Kingdom · Virgin Media

I cant access via Chrome or Firefox - I log in and when I try to access plan manager it crashes

Tried through IE (which in itself was incredibly painful) and I cannot access the UK site through there either.

Zelda Wilson · 15 February 2014 - 00:03
France · Orange

14/15 Feb - haven't beena ble to access over last 24 hours. Me or site?

Lisa Granum Palomares · 12 February 2014 - 08:13
United States · Clovis Unified School District

Cannot access it with Google Chrome, error message Error Code: 1033-41-200-2014-02-12T11:12:50

Christine Summers-Hayman · 10 February 2014 - 11:00
Canada · Cogeco Cable

Am trying to renew my subscription and when I try to log in with my username and password it keeps telling me the page cannot be displayed and gives me Error Code: 4105-04-200-2014-02-10T13:59:43

Pamela Armstead · 6 February 2014 - 13:31
United States · Comcast Cable

Will not save my food entries. It just hangs while trying to save. After 30 minutes, I had to closet the browser and hoped it had really saved. Instead, I had to re-enter all my food data. Annoying.

Kathryn Krautheim Fiebich · 3 February 2014 - 12:03
United States · AT&T U-verse

Site won't let me log in. I seem to have this problem quite often. I have a chromebook. Anyone else having trouble?

Ellen Stern · 21 January 2014 - 16:06
United States · Comcast Cable

I have been trying to get onto WW website for the past 3 weeks. It keeps trying to load and then nothing shows up. I am very frustrated.

Kim Grass Pietro Greenstein · 20 January 2014 - 01:59
United States · AT&T U-verse

Past 2 days, mobile app very slow, hangs up on an entry, and now my 'recently added' info is gone...

Elissa Sandler · 16 January 2014 - 03:27
United States · Verizon FiOS

For the past 2 days I've been unable to access Weight Watchers online etools and the mobile app also doesn't work.

Donna L. Hobbs · 13 January 2014 - 18:43
Canada · Telus Communications

Haven't been able to login successfully since paying my $114.00 and registering my username and password on Jan. 7. Always get error message using correct info. Waste of money and time. Why isn't there a call center?

Sherry Sands · 13 January 2014 - 15:20
Canada · Shaw Communications

I have been unable to use the web site since the beginning of January/14.
When I try to sign in, I keep receiving error codes... Boo, just when I really need to use the site!

Laurence Honore-Armour · 12 January 2014 - 17:28
United States · Time Warner Cable

Re problem with login on PC. Didn't tick remember me box like Fiona said and it finally worked. Fix the bug WW.

Kimmy Mitchell · 8 January 2014 - 17:22
United States · AT&T U-verse

i can pull it all up on my phone but can't pull up point tracker on my desktop

Victoria Hellickson Cresta · 7 January 2014 - 19:41
United States · CenturyLink

I can use phone app but when I hit log-in button on computer, nothing happens

Sue Gargiulo · 3 January 2014 - 10:01
United States · AT&T U-verse

Thanks for your comment Fiona. I un-checked the remember me box and it let me in.

Fiona Carter · 2 January 2014 - 10:08
United Kingdom · Virgin Media

Unable to login when ticking the remember me on this computer button. When I do not tick this it will let me in.

Joseph Williams · 31 December 2013 - 20:38
United States · BellSouth.net

hey guys try going to the secure version of the site... that seems to fix it for me... try https://www.weightwatchers.com

Sharon Taylor · 31 December 2013 - 19:28
United States · AT&T U-verse

I've tried both Firefox and IE, tried both on Windows and Macintosh, and cleared all cookies - I still can't use the tracker, nor is the login button working on their main pages. I ran debugger on IE and got an error that 'openPlanManager is undefined' - so they must have changed the site and not tested it correctly. I haven't been able to use this site for 2 days right after signing up - I'll give them a couple of more days but I'm ready to ask for a refund right now.

Theresa L. Greer · 31 December 2013 - 16:23
United States · Bright House Networks

Okay, I guess WW updated their site. You have to delete your old cookies for WW and reopen browser and it will work.

Mary Claire · 31 December 2013 - 07:48
United States · AT&T U-verse

I click the log in button and nothing happens - no redirect, no error, just nothing at all. The main site seems to work other than logging in, and my mobile app isn't giving me any trouble, but I can't log in on the computer.

Theresa L. Greer · 30 December 2013 - 12:33
United States · Bright House Networks

Log in page keeps returning error that the page has taken too long to respond. It has been this way for a week now.

Mary Baldree · 30 December 2013 - 10:19
United States · Harrisonville Telephone

It's been down for 24+ hours as far as I know... very frustrating!!!

Janet LaCava · 29 December 2013 - 21:08
United States · AT&T U-verse

I keep getting an error message when i try to log into etools... it gives me an error message that reads:
The connection has timed out

The server at www.weightwatchers.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

and my internet connection is NOT the problem

Don Bumpus · 29 December 2013 - 19:25
United States · Comcast Cable

I'm glad it's not just me. I'm just going to sit here and eat leftover Christmas cookies until they get the site back up and running.

Jeri Cotton Hart · 29 December 2013 - 18:14
United States · AT&T Internet Services

Can't access on computer for past 2 days. Was able to do mobile yesterday but today it won't go past yesterday's info and has cleared my starting weight.

Debbie Carter · 29 December 2013 - 14:24
United States · AT&T U-verse

You can log in if you DON'T check Remember me on this computer. However, I can't look up any tracking items.

K Beth Moore · 29 December 2013 - 06:57
United States · AT&T U-verse

Getting login error. i get to the site okay, but the login shows a 'Cannot display this page'.

Gerard Tromp · 28 December 2013 - 14:13
United States · Geisinger System Services

Main weightwatchers site is up, but the login redirects to port 81 and that is not up/open

Arvid Paula H. Kaffebullar · 28 December 2013 - 11:18
United States · Time Warner Cable

Cannot log-in since 12/28 AM. Get error code. No tracker. Sent email to WW. Could take up to 2 days to receive answer.

Gretchen Anderson- Meister · 28 December 2013 - 10:59
United States · Comcast Cable

It has not worked for me since last night. Having worked for this company... they will just make us wait and there will be no compensation. : ( This is not any way to run a business!

Paul Charlton · 28 December 2013 - 10:11
Canada · Rogers Cable

unable to log in or access tracker for two days now. without tracker, this membership is useless. weight watchers abandons their clients at the worst possible time. storefronts are closed or ridiculously limited hours. shame

Nancy Marty · 28 December 2013 - 08:43
United States · Comcast Cable

Same problem logging on as Vicki - same error code. Been receiving for last couple of hours

Vickie Day · 28 December 2013 - 07:59
United States · Verizon FiOS

I cannot log into Weight Watchers Online. I continue to receive this error message. 1033-01-300-2013-12-28T10:47:38 I cannot login via my laptop/ipad/iphone

Sherwin Levinson · 28 December 2013 - 07:59
United States · Comcast Cable

The iPhone app can't access their server via either Comcast internet or AT&T cellular. The problem began around 8 PM EST yesterday and continues through 11 AM today. Yes, I know how to shut off cellular data to force use of wireless and vice-versa. There have always been access problems, but most resolve within a half hour or so.

Cynthia Fields · 25 December 2013 - 08:23
United States · Comcast Cable

I'm trying to get on the 'find a meeting' page, and it get's stuck in limbo. My refresh/stop button keeps blinking back and forth between the two symbols and nothing loads. I have fast internet, so it should come right up. 15 minutes later and nothing... I had no problem with it when I joined but now I can't access anything on the site except the main page. Very upset.

Robin Beeson Hart · 6 December 2013 - 19:30
United States · AT&T U-verse

For two days now, haven't been able to get into the plan manager. I have been on Etools with the Chrome browser for several years, so this is not a newbie problem. VERY frustrated.

Pia Tims · 6 December 2013 - 06:39
United States · Windstream Communications

I tried last night and this morning to access weight watchers online website. I found that I could not get on with FireFox but I can with no problem with Google Chrome.

Dennis Gale Deaton · 5 December 2013 - 23:44
United States · Charter Communications

Weight Watchers site is accessable kind of, just will not access the E-tools etc. It has been quirky the last week or so, with links to e tools taking me to the home page instead e tools. My phone app is working just fine.

Gail Mawby · 5 December 2013 - 20:45
United States · Cox Communications

just joined (monthly) this am... cannot register, says my billing address cannot be verified by USPS. Been receiving mail here for over 5 yrs. Tried every way possible to input. Pulled up this website -- (it hasn't reassured me - looks like all kinds of problems here for quite a while). Hope I haven't made a mistake joining.I sure would hate not to be able to go again, was a great meeting, but I don't want to have to pay double. the reply e-mail I got indicated that I may have a long wait.

update (+2days) - got an e-mail fast from tech with an answer that worked! Very happy!

Lizzie Ballagher · 5 December 2013 - 10:50
United Kingdom · BT

Esource is still not working for me. Customer services promised to phone me back and didn't. Grrrrrr

Lizzie Ballagher · 4 December 2013 - 06:21
United Kingdom · BT

Can't access the website at all today, not by any means. Please send advice. It is reporting Error Code: 2057-04-500-2013-12-04T14:20:44. Help!!!

Kerry Skee · 29 November 2013 - 03:14
Australia · iseek Communications

I cannot log onto my Weight Watchers account, or even bring up the WW website

Mary McGrath · 27 November 2013 - 07:08
Canada · Bell Aliant

I can log on to the site on computer but it won't accept my logon credentials on my ipad... just started this today was working fine yesterday.

Fred Orton · 26 November 2013 - 16:24
Canada · Shaw Communications

I can log in to mobile weightwatchers Canada or the iPad app. This has been going on all day. I can log into the website using a regular computer or notebook computer.

Marlene Boivin · 26 November 2013 - 03:34
Canada · EastLink

I have toll free number at least, I will call and cancel subscription for now..

Melinda Johnson · 26 November 2013 - 03:29
United States · Time Warner Cable

I can't change my subscription on the WW website to etools only and the email contact will not allow me to send it. Is anyone else having this problem?

Marlene Boivin · 24 November 2013 - 16:06
Canada · EastLink

Cannot access for days now I have cleared all cache's can access on work computer but need it at home.

Barbara Rosenfeld · 20 November 2013 - 13:32
United States · AT&T Internet Services

I haven't been able to pull up the tracker, builder or calculator. I can only get "view accessible versions" and I don't want that version.

Jane McClain-Bowman · 20 November 2013 - 06:48
United States · Frontier Communications

I cannot get the website to work. It looks weird and is all mess up.

Ina Carducci · 19 November 2013 - 20:34
United States · Verizon FiOS

They performed an update this morning and I can't access the site since from my ho me computer, but can from my cell and work. ???

John Prentice · 19 November 2013 - 06:10
United States · Cox Communications

Website has been down for over 8 hours now.

Poor customer service, expensive and a cheap and nasty non-functioning online tool.

Amanda Loaring · 15 November 2013 - 23:30
United Kingdom · TalkTalk

Not happy either, joined 2 weeks ago and now just getting the error message. Think I will be cancelling when I can eventually access the site.

Loret Thill · 10 November 2013 - 07:49
United States · Comcast Cable

I was able to access the Tracker EARLY this morning, but can't get it to work now. The screen comes up greyed out & the data I entered early this morning isn't there.

Edit: OK ... Just tried agan & it seems to be working.

Pamela Ledger-Anderson · 10 November 2013 - 07:45
United States · CenturyLink

I myself and my mother are having problems... will load but can't track anything

Jan Beckett · 10 November 2013 - 07:31
United States · Charter Communications

I am also unable to use the etools this morning. I can get to the Weight Watchers site, but tools are not available.

Marie Ieni Greelish · 10 November 2013 - 06:32
United States · Comcast Cable

I'm really disappointed as to how often the site goes down. I think that they should give us some kind of credit !

Don Abel · 10 November 2013 - 06:06
United States · Grande Communications

The site is reachable but none of the tracking features are working at the moment either from my iphone or from my PC. I've tried Internet Explorer and FireFox No go. Emailed tech support so we'll see.

Julia Bell · 9 November 2013 - 21:17
United States · Comcast Cable

I just joined and... now can not access the tool. It says it is down for scheduled maintenance. Looking at the comments, it appears it is down a great deal! Not cool when you just paid for 3 months!

Kirsten Scott Lopez · 27 October 2013 - 07:24
United States · AT&T U-verse

Online tracking tool not working. Getting a javascript error and form is greyed out. Not showing current points, points remaing, etc. Simply NOT working.

Mona Rae · 25 October 2013 - 07:59
Canada · MTS Allstream

Cannot get on line to input my weight or food for today, it simply just will not let me in? Any suggestions?

Dawn Johnson Born · 18 October 2013 - 09:21
United States · Verizon Wireless

Super frustrating! I just started the online program yesterday and now all my saved foods disappeared and I can't get onto the site at all! Please fix asap! Not a good first impression for me. I would like to track my points today!!

Meredith Mitchell Gornto · 18 October 2013 - 04:05
United States · Time Warner Cable

My tracking info from yesterday all disappeared & I have not been able to connect to active link. I have been trying since 12am EST this morning.

Mark Brown · 17 October 2013 - 22:47
United States · Cloud Communications

REALLY pissing me off. Two days now. Im going to expect some money back or a free month or something for this.

Karin Leight Turowski · 17 October 2013 - 17:54
United States · Time Warner Cable

no app on either my phone or tablet; no access online either. disappointing.

Cheryl Krauskopf Styczynski · 17 October 2013 - 16:47
United States · WideOpenWest

up, but mostly down all day! frustrating, the reason I joined ONLINE is obvious

Kim Constantino · 17 October 2013 - 16:46
United States · Verizon Internet Services

If paying all this money for an online app., then they need to make sure it efficiently works.

Susan G. Parker · 17 October 2013 - 08:40
United States · Comcast Cable

The homepage is not down for me but I cannot get to other pages like tracker, recipes, etc.

John Castillo · 17 October 2013 - 08:25
United States · AT&T U-verse

Tracker is down on my phone and the website seems to be down as well. Boy gotta track his food!!!

Casey Salley · 17 October 2013 - 08:09
United States · Logix Communications

The website is up, but my tracker won't load. It just gives me a blank screen. Please fix this!

Terry Rowe Wilkens · 14 October 2013 - 13:16
United States · Cox Communications

able to access the points plus tracking tool. Entered data twice and saved it, however, it is blank upon reopening...

Angela Panzarella · 4 October 2013 - 09:44
United States · Verizon Business

Website is down, says you can still track on the app. I can't get into the app though either!

Shelbie Webb · 16 September 2013 - 18:51
United States · Comcast Cable

It won't let me use my tracker, I've been trying all day and it just keeps saying, We’re sorry; the PointsPlus Tracker is currently not available. Error Code: 19-11700-2013-09-16T21:47:52

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