Webmail.earthlink.net website not working? Is it down right now?

Webmail.earthlink.net Server Status Check
webmail.earthlink.net screenshot
Earthlink Web MailWebsite Name:
webmail.earthlink.netURL Checked:
Response Time:
Last Down:
Checking Earthlink Web Mail
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Earthlink Web Mail Website Status History
Webmail.earthlink.net server report and response time

The above graph displays service status activity for Webmail.earthlink.net over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:45164.31 ms. 
12:4653.32 ms.
14:46163.01 ms. 
16:56163.86 ms.
19:18164.92 ms. 
22:25165.17 ms.
01:13164.72 ms. 
03:33171.74 ms.
05:47164.35 ms. 
07:48172.62 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 09:00

We have tried pinging Earthlink Web Mail website using our server and the website returned the above results. If webmail.earthlink.net is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Earthlink Web Mail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as springmail.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Webmail.earthlink.net?
Michelle Moling Ware · 20 hours 3 mins ago
· · Firefox 35.0 on Windows

Waiting for a rep on live chat at earthlink. Wait is 20 minutes. I am angry that they can't just update their homepage or their outage page with this info. Their outage page says everything is working...

Kevin McDonald · 20 hours 26 mins ago
· · Firefox 25.0 on Windows

I cannot access webmail either as of about 15 minutes ago.

▼ LAST 24 HOURS ...
Helen Newton · 19 hours 7 mins ago
· · Firefox 35.0 on Windows

they say earthlink webmail is up, must be just me .... I don't think so. Getting a message that their "store" is off-line and I should call to place an order ... not helpful at all!
This has been over an hour now.

Jill Wilson · 19 hours 15 mins ago
· · Firefox 35.0 on Windows

I haven't been able to access it for an hour.

John Roby · 19 hours 43 mins ago
· · Firefox 35.0 on Windows

Can't access webmail-I get a maintenance page that tells me their 'store' is offline. Can't log into the My Account page to see outages either, but obviously there's an outage. I get the following (very helpful) error when I try to log into the my account page: MCAM1019: We experienced a problem while processing your request. Please try again.

Michelle Moling Ware · 19 hours 43 mins ago
· · Firefox 35.0 on Windows

Rep said they JUST started experience issues, techs are working, no timeframe for fixing. I am pressing about updating their outage. It was ridiculous to have to wait 25 minutes for a live chat on this.

Kelly Runyon · 19 hours 50 mins ago
· · Internet Explorer 11.0 on Windows

Down here too. (San Francisco) for about 1/2 hour, maybe longer.

Patty Blanco · 19 hours 55 mins ago
· · Chrome 40.0 on Windows

I haven't been able to access my earthlink webmail, is anyone having trouble too?

Michelle Moling Ware · 20 hours 3 mins ago
· · Firefox 35.0 on Windows

Waiting for a rep on live chat at earthlink. Wait is 20 minutes. I am angry that they can't just update their homepage or their outage page with this info. Their outage page says everything is working...

Dudley Johnson · 20 hours 16 mins ago
· · Safari 8.0 on iPad

Any info from Earthlink on this?

Kevin McDonald · 20 hours 26 mins ago
· · Firefox 25.0 on Windows

I cannot access webmail either as of about 15 minutes ago.

Kat Mandu · 20 hours 27 mins ago
· · Firefox 15.0.1 on Mac

Yep, same here.

Michelle Moling Ware · 20 hours 29 mins ago
· · Firefox 35.0 on Windows

Can't access webmail or logon on the my account on earthlink.net right now

Dorothy Helen Dobson · 25 May 2014 - 18:40
United States · DSL Extreme · Firefox 29.0 on Windows

I just lost 10 pages from my inbox and this isn't the first time it has happened. About once a year they just go up in smoke. It is NOT my computer doing it or I would have found them in mail2web.com

Burnette Carls · 14 May 2014 - 13:47
United States · Frontier Communications · Internet Explorer 9.0 on Windows

when i get on my mail, google and face book. note comes up and says earthlink.net is not responding

Sharon Marie · 23 April 2014 - 23:23
United States · AT&T Internet Services

My email isn't sending and probably not downloading. Error message: Sending of message failed.Please verify that your Mail & Newsgroups account settings are correct and try again.

Mary Allison Yonan · 23 April 2014 - 23:16
United States · Verizon Internet Services

When I try to log in to my Earthlink webmail account tonight, I get "Due to inactivity, your session has expired. Please sign in again." But then it won't allow me to sign in again. This is the first time I've had this problem. Evidently many people are trying to use Chat to report the problem because I received a message that there would be a 29 minute wait to begin a Chat, so I declined to wait. I hope EarthLink fixes the problem quickly!

Maria Cristina Santana · 23 April 2014 - 22:11
United States · Verizon Wireless

Keep getting smpauth is connecting then nothing happens. Can't send email.

Patricia Melvin · 23 April 2014 - 22:01
United States · EarthLink

Keep getting the smpauth server is "timed out" message. Also "the password and email address are wrong" message on web mail.

Edit: After waiting 30 minutes the earthlink chat session told me there's a service downage.

Lana Fisher · 23 April 2014 - 21:52
United States · EarthLink

I'm getting "Welcome to Web Mail First Time Setup" when I log into my earthlink web mail. WTF?

Ed Valenzuela · 20 April 2014 - 18:18
United States · Comcast Cable

Worst service ever. Mail can be down and it doesn't even show up on the Outage reports for hours! Used to have DSL with them, dropped for same reasons. The thing is... nothing will get done. Reminds me of the Lily Tomlin shtick about the phone company... they suck.

Dale Eastman · 6 April 2014 - 12:29
United States · Sonic.net

I'm being told email can't connect with server because of "too many redirects." Tried connecting again and it was interesting to see the crazy printouts mount up in the URL line at top. I then restarted my computer, trying to clear all that out, and got same message.

Ray Hathaway · 6 April 2014 - 12:05
United States · MegaPath Corporation

No Earthlink web mail (DSL) access since this morning. Same messages as above. As a long time customer they are starting to chase me away to some other ISP.

F Hampton Bumgarner · 6 April 2014 - 11:56
United States · Allo Communications

ditto. The same message directing me to sign in over and over again when trying to sign in. My email is fine, but my webmail is not. Can not remember this difficulty previously in at least 14 years of service. Help is on the way !!! ahahahahahahaha

Larry Gale · 6 April 2014 - 11:40
United States · Comcast Cable

I can get to my Earthlink Webmail, but my wife keeps getting the "session expired" message (since 2am this morning). She's been seeing very slow response times with her account for weeks but Earthlink support says "nothing's down". I don't think their technical staff are really on top of this.

Katherine M. De Groot · 6 April 2014 - 10:53
United States · Primelink

Getting the same "session expired" screen others are reporting today. Session can't stay engaged long enough to send an average-length email. I can read what others send, but I can't communicate!

Liz Shor Nicholas · 6 April 2014 - 10:46
United States · Verizon Internet Services

I can't get into my email account at all. Keeps telling me my session has expired and still doesn't let me in. Rechecked my password - still no luck. PLEASE GET THIS FIXED.

Na Rastro · 6 April 2014 - 10:18
United States · Time Warner Cable

I am also getting "session expired log in again" when I try to log on to earthlink webmail

Amy Linton · 6 April 2014 - 09:56
United States · Comcast Cable

Same problem as others have reported: When I try to log in to webmail, I get "Due to inactivity, your session has expired. Please sign in again." But then it won't allow me to sign in. Argh!

Mike Bell · 6 April 2014 - 09:52
United States · Verizon Internet Services

it is slow.

Andy Coradeschi · 6 April 2014 - 09:35
United States · AT&T U-verse

Cannot log on to webmail. Very frustrating. Keeps saying "Due to inactivity, your session has expired. Please sign in again."

Lisbet Tellefsen · 6 April 2014 - 07:37
United States · AT&T U-verse

Unable to login to voicemail. Won't move from login screen after entering my email & just tells me I've been logged out due to activity.

Carole Scovel · 6 April 2014 - 06:39
United States · RCN

have been trying for 5 hours to open my email account, no help from earthlink!!!

Lynne Zeigler · 6 April 2014 - 05:57
United States · Shentel Service Company

Yes, it is. I believe EarthLink has to be one of the worst webmail providers ever! They were fine when still in Georgia (where they still pretend to be); however, once they moved to India, the service has gotten beyond horiible; it seems like most of the tech people never know what they are doing when they try to help with computer issues related to getting onto their site.

David C Carrithers · 6 April 2014 - 04:18
United States · Comcast Cable

Is earthlink down? I cannot get my webmail page to open. I have done all teh clean cashe, etc,

Alexi Browne · 4 April 2014 - 05:29
United States · Verizon Internet Services

haven't been able to get mail for 5 hours. NY.NJ area... 4/4/14 AM

Patricia Ann Ferguson · 12 March 2014 - 19:21
United States · AT&T U-verse

Webmail is not responding right now. Get a SAFARI server down message!

Gayelynn Miller · 28 February 2014 - 12:16
United States · Verizon Internet Services

My Earthlink email has been down for 6 days now on all devices. Very poor customer service as no one could tell me what is wrong! They don't communicate to one another! Once it is fixed, I am canceling my account after 12 years being a customer.

Kathryn Tyler · 28 February 2014 - 09:30
United States · AT&T U-verse

EarthLink webmail is down for the 5th straight day in Altadena, California. Tried the chat support 6 times and nothing has corrected the problem.

Marlena Hickerson · 5 February 2014 - 14:31
United States · AT&T Internet Services

all email i send to an earthlink email addr is being returned as undeliverable. This has been happening since late morning.

Pam Jones Hughes · 5 February 2014 - 14:05
United States · Verizon Wireless

I have not gotten mail all day and can not get onto the Earthlink website.

Jim Pivonka · 3 February 2014 - 15:31
United States · Rural Telephone Service Company

Earthling webmail servers are generating malformed mail address information or unable to interpret the information when it originates. As a result mail cannot be saved or sent; message is: "Could not send or save the mail message because of an illegal address."

As of 2/3/14 11:36:41 AM EST Earthlink reports:
Status: Active
Details: We are currently experiencing high call volume indicative of an email outage. We are currently investigating further and apologize for the inconvenience. Please continue to check this site for updates.

Mary K. Santos · 24 December 2013 - 23:20
United States · EarthLink

I have been having a lot of issues with my Earthlink webmail. Lost all messages in my inbox starting Oct. 29th until now, Dec. 24th. Seems like someone hacked into my account with Earthlink and obtained my address book - I've been getting calls from friends all over saying that they received an email from our Earthlink address saying that we were in desperate need of $1, 000. I've been trying to call Earthlink using all the phone numbers they have listed, and all lines respond with a busy signal. Any clues anyone?

Brad Theodoroff · 29 November 2013 - 10:20
United States · Comcast Business Communications

Not now at all. It had been sporadic for 6 weeks, unable to use a PC now for the last 3 days. Can read mail on my droid and ipad, mail reader, but not on the browsers on either device. I am spending 1/2 of my work day trying for solutions. I have so much email stored online that I will be to get somehow if I change my email provider.

Animal Medical Center of Troy · 29 November 2013 - 05:52
United States · Comcast Business Communications

webmail.earthlink.net has only been operating for me sporadically for the last 2 months, it is more and more frequent. It is not at all for the last 5 days on any desk top. It doesn't matter whose computer I try it on. This problem needs to corrected now. Oddly, I can open other earthlink email accounts I have with no problem, and can open email via my android and Ipad. I have tried and earthlink has remoted in to do the web browser cleaning, dosen't help. Tech services says they are working on it. Still not working 8:48AM eastern time

Robert Torres · 28 November 2013 - 19:10
United States · EarthLink

webmail.earthlink.net has only been operating for me sporatically for the last 2 months, and not at all for the last 2 days. It doesn't matter whose computer I try it on. This problem needs to corrected now, and refunds need to be provided without us asking for them.

Douglas F. Daily · 28 November 2013 - 15:02
United States · CenturyLink

Earthlink email has been unavailable for three days. Tech support tried and failed pinging and checking routing and scouring my computer.. It's been bumped up the line. So I wait. Oddly all other Earthlink apps function, including a very old secondary email profile which was never updated.

Gary Enoch · 28 November 2013 - 05:37
United States · AT&T U-verse

Earthlink email has been down since yesterday. It says my session has expired due to inactivity. Any word on when they expect it to be back up? It's a real problem...

John Brunk · 5 November 2013 - 05:31
United States · CenturyLink

Complain to Earthlink's head-honchos! ... WEB MAIL is obviously unreliable and they do NOT give a hoot. I have been with them over 18 years and I am about to dump their services. A dozen calls ... still 6am / noon / 6pm / 11pm WEB MAIL stops loading more often than not! I know I have spent over 24 hours combined on calls / callbacks from E-Link and all the way up to Level 3 Support ... NO RESOLUTION! I works when they call or it doesn't work when they call and it still doesn't get fixed! HARDWARE / FIRMWARE / SOFTWARE issue? I don't care - just get someone in ATLANTA to FIX IT!

Rolla P. Huff
Chairman, Chief Executive Officer and President

Bradley A. Ferguson
Executive Vice President, Chief Financial Officer

Michael D. Toplisek
Executive Vice President, Sales and Marketing

Kevin F. Brand
Executive Vice President, Customer Delivery and Care

John Brunk · 10 October 2013 - 07:58
United States · CenturyLink

Earthlink WEB MAIL is definitely DOWN... PING = lost 4 of 4... TRACERT over 30 HOPDS so slow I cooked an egg... literally. Error messages repeatedly say, "NO DATA RETURNED" ... this is a recurring issue, not a once in a blue moon problem with my pals at Earthlink. I've hung for over 20 years to keep same e-mail address... NOW... I am ready to jump ship. This is ridiculous; all the apologies in the world don't make up for lost time - not in this day and age. Sadly - e-mail is an important tool we have come to depend on far too much. Losing it can be costly and I do not like coughing up dough in penalties because Earthlink is running old equipment until in implodes.

Amy Linton · 3 October 2013 - 19:45
United States · Comcast Cable

My email has been out for the last 6 hours. It couldn't have happened at a worse time, of course!

Judy Rommel · 26 September 2013 - 12:58
United States · Verizon Wireless

Webmail won't load

Don Arney · 13 September 2013 - 03:43
United States · Verizon Wireless

Webmail won't load.

Katherine M. De Groot · 31 July 2013 - 15:00
United States · Primelink

Webmail hasn't loaded for the past two hours.

Mark Antell · 1 July 2013 - 19:33
United States · Comcast Cable

Earthlink webmail is not working. Problem similar to that reported by Ms. Jarvik a few minutes ago.

Jim Grant · 7 June 2013 - 09:47
United States · Optimum Online

no incoming earthlink web email

Denise Jackson · 24 May 2013 - 07:47

I'm still experiencing difficulties accessing my EarthLink email and Account. Home page is available. This has been over 13 hours. Posted from California, USA.

Julie Price · 26 April 2013 - 23:10

Can't access Earthlink webmail page. One customer service rep told me it would take "24 business hours." I said "Uh, that would be Wednesday." "Yes m'am, that's right." Her supervisor said it would take "24 hours" and then he said it would probably be back by 6 p.m. on 4/27. Is anyone actually working there or have pod-people taken over?

Lisa Helms Guba · 6 April 2013 - 08:39

In Nashville, TN- Earthlink webmail down last night. Then I had access for about an hour this morning. Down again. Hope they get it fixed soon- all of my outlook addresses are on the server.

Dyana Ortelli · 1 March 2013 - 13:49

unable to send photos from my Iphone to my earthlink webmail account; it appears that I am also not receiving new messages in my earthlink webmail account or I phone...

Stacy Johnson Aguilar · 18 January 2013 - 10:11

having same problems as last post from D. Shore -- excpet cannot get on webmail.earthlink.net from any computer even some at separate locations nor does it work on my iPhone or iPad

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