website not working? Is it down right now? Server Status Check screenshot
VideotronWebsite Name:
www.videotron.comURL Checked:
Response Time:
Last Down:
Checking Videotron
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Videotron Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:1615.66 ms. 
07:3915.16 ms.
13:0415.38 ms. 
15:3115.43 ms.
21:4615.34 ms. 
01:0115.57 ms.
05:1815.34 ms. 
07:2015.43 ms.
13:1915.32 ms. 
15:3915.24 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:38

We have tried pinging Videotron website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Videotron - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Antonia Arcilesi · 17 June 2016 - 13:05
· · Firefox 47.0 on Windows

Videotron down in Rivieres des Prairies also. Nothing on their website indicating their power issues. No phone or T.V. Availability. Advising customers of whatever the problem is - either on Twitter or Facebook would have been good PR, but no. I had to call to find out that there are issues with power outages. it's been 2 days. Anyone from Videotron ready to respond? How about we get a credit for the 2 days we didn't have service? or Maybe 3 days, and so on. It's unfortunate that such a huge entity still can't get it right. Shame on you.

Myra Dodick · 8 June 2016 - 04:43
· · Android Browser 4.0 on Android

Videotron cable down right now in Cote St Luc. Been down since 11:15pm

Linda Noseworthy · 12 May 2016 - 12:41
· · Chrome 44.0 on Android

Videotron is down in Hudson as,well

Alex Nuta · 27 August 2013 - 12:41
Canada · Videotron Ltee

I suspect their phone lines are exclusively VOIP, so when the links were down, all the phones on Videotron were also down, including customer support. We are currently back online.

Pierre Antoine · 27 August 2013 - 11:50
Canada · Videotron Ltee

internet access, website and phone are back... In trouble for 1 hour.

Ginette Houle · 27 August 2013 - 11:50
Canada · Videotron Ltee

our business is down also :(

Vincent Gagnon · 27 August 2013 - 11:48
Canada · Telus Mobility

Kevin you are right. All our business is down right now. Cant even access from the mobile !!! Massive FAIL !!!

Kevin Rodgers · 27 August 2013 - 11:43
Canada · Videotron Ltee

Videotron servers are running at extremely low levels, their customer support or Technical support lines are unreachable at this time

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