website not working? Is it down right now? Server Status Check screenshot
Direct ExpressWebsite Name:
www.usdirectexpress.comURL Checked:
Response Time:
Last Down:
Checking Direct Express
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Direct Express Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:38114.43 ms. 
07:40109.12 ms.
11:33114.44 ms. 
13:541469.21 ms.
16:00110.4 ms. 
18:59116.52 ms.
00:12109.37 ms. 
02:31109.18 ms.
04:36109.36 ms. 
06:40109.36 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 11:24

We have tried pinging Direct Express website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Direct Express - Troubleshooting Instructions

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Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Jesse Mcdermitt · 23 June 2016 - 04:47
· · Safari 7.0 on iPhone

Cannot access my cards info says"unable to access your card account please call back in 30mins"!

Chula Vasquez · 23 June 2016 - 04:18
· · Chrome 51.0 on Windows

Cannot access my account via webpage or phone as of 11 pm 6/22/2016 from North Eastern USA

Marilyn J Sloper · 23 June 2016 - 03:13
· · Internet Explorer 11.0 on Windows

Today is June 2, 2016 Can't access my account either by phone or by their webpage tonight. Anyone else having problems here in new england?

▼ LAST 30 DAYS ...
Doris Sanders · 10 June 2016 - 01:13
· · Chrome 49.0 on Windows

i have been trying to get into my account on my computer, but it keeps saying too many login attempts, even if it is the first time trying for a while.

Thomas Richey · 6 June 2016 - 18:17
· · Chrome 50.0 on Windows

I need to inquire as to unauothorized charges to my card! I can get my balance and charges,but no live person to explain the charges,. When I call,it says all circuits busy,try later!. I need this info now you sorry SOB';s!

Karen Garcia · 6 June 2016 - 08:02
· · Chrome 50.0 on Windows

bewary of direct express and walmart. some jerk in citrus heights stole the remaining balance of $126.76 from my card and spent it in a walmart. i live in idaho and as soon as i saw that my bank balance was at ZERO i called direct express who said that i needed to cancel my card and get a new one and wait to see if those two walmart purchases go through or not. i waited and they went thru so i AGAIN called and was told that i needed to speak to a level two person and filed a fraud papers answer questions and that i would have to fill out paper work that could arrive in 3-5 business days and that the fraud investigation can take up to anywhere to 45 days to be resolved. so i have NO MONEY NOW and all i want to do is CRY.

Julie Stuckley · 5 June 2016 - 09:37
· · Chrome 50.0 on Android


Paula Brophy · 2 June 2016 - 18:34
· · Chrome 50.0 on Android

If you dial 3 as soon as he automated systemessage picks up u will reach a person directly.

Paula Brophy · 2 June 2016 - 17:01
· · Chrome 50.0 on Android

Call the social security office and report this company for fraud. I am going to right now.

John Dobbins · 2 June 2016 - 16:43
· · Chrome 38.0 on Android

My S.S.I. funds were put on my Direct Express Card on June 1, 2016 at 12:00 a.m. midnight; but apparently YOUR company is having problems. I can't use my card for credit or debit. No rent, no food, no nothing. Now I can't pay my rent and the problem is solely on the shoulders of DIRECT EXPRESS.

Try to call ya'll and your lame system puts all callers back into that ridiculous loop which is a feakin' design to not have to deal with customers directly. I'm anot author who loves to write; and mistreating any person on S.S.I. or Medicaid like dirt is not an action held lightly by a company handling the U.S. Governments money. Maybe a company who is more hungry, has less, and still has a common compassion for us good people, would like the opportunity of serving those whose hands were on the plow and worked and honor this country more than apparent bystanders whose biscuits are sloshin' around in our accounts like they're gravy bowls.


* * * Get To Fixin' It Fabio * * *

Aaron Rodriguez · 2 June 2016 - 13:33
· · Safari 8.0 on iPad

Finally worked for me yesterday morning.

Kaye Mcphail · 2 June 2016 - 12:52
· · Safari 601.1.46 on iPhone

Chattanooga Tennessee my card says 0 balance. ATM won't even except it can't get hold of Directexpress WTH I got bills to pay

Nicholas Lagano · 2 June 2016 - 08:40
· · Chrome 50.0 on Android

Just tried to check account info and was told system is undergoing routine maintenance and I should call back later.

Maranda Zilk · 2 June 2016 - 04:18
· · Chrome 50.0 on Windows

When can we get our money? Tried getting my full SSI payment off at the bank and it was declined this morning. Couldn't check my balance on ATMs as it told me I was declined?
But, good news, if anyone has bills they can pay over the phone or internet, it still works for whatever this issue is for June 1, 2016.
When can I pay my rent though?

Andrea Zawistowski · 2 June 2016 - 00:35
· · Chrome 50.0 on Android

My card is saying I have a 34$ pending transaction and a 4.06 pending transaction. My money was just put on there so how could I possibly have to pending transactions when I just woke up at 11 a.m. and never even used my card I went to pay my phone bill and that is when I found out there was only $14 on my card out of $87 and two pending transactions I know nothing about

Andy Thomason · 1 June 2016 - 21:34
· · Firefox 46.0 on Windows

ok Im going to post this again as it seems the problem is still going on

"I dont know if its been posted here yet or not but I finally got through to some one at Direct express. They tried to tell me they were doing a standard update when I called BS on that due to the day it is. they finally admitted an un accounted for issue that has the whole system down. They had no ETA for return to service other then an expected time of sometime today. hope this helps any one that may be frustrated like I was."

I put that up about 4 hours ago and I know the service came back up across the country for a little while as I was lucky and got a few bucks out my self . If your still haveing trouble refresh this page once in a while, thats how I got the tip it was back up.

Melissa Bambi Farinaro · 1 June 2016 - 20:34
· · Chrome 50.0 on Windows

What the hell is going on? Do these jack@ssess at Direct express have any idea how embarrassing it is to buy something in a store, and then have your card declined 3 times in row, not be able to buy important stuff you need, and end up looking like a total loser???!!! Oh I am beyond pissed at these jerks right now! I tried calling their joke of a customer service number and was told that my information was not accessible at this time and to call back in 20 minutes! WTF??!! Really???!! It's my freaking money, I have the right to know what the hell is going on with it! My entire day was ruined, including a few friends of mine. We all carpooled in a friends car and he had to be in bed by 5 pm. Thanks to direct express's stupidity, he only had 3 hours to do what he needed to do, before he had to be in bed! The card finally decided to come back up about a half hour later when he decided to turn around and go back home, thinking we were all screwed! So we had to go back out again and do all our shopping late in the day! Direct express is rude! They don't give two craps about their customers! They deliberately shut down their website and customer service lines so we can't get through to find out what the hell is wrong! That is downright obnoxious and rude! I'm sure thousands of people were affected by this and scared out of their minds, thinking someone hacked their cards and stole their money! People can't pay their God damned bills! Seriously, what the hell kind of fly by night company are we dealing with here??!!!! I'll tell you this, as soon as that damned customer service line comes back into service, I'm gonna call them up and make them rue the day they ever issued me a card! There is no need for this nonsense. They could have at least had the decency and common courtesy to have posted something on their website or a pre-recorded message on their customer service line, telling us what the hell is going on, so people didn't have to get into panic and worry!

Alicia Cornwell Barkley · 1 June 2016 - 20:23
· · Chrome 50.0 on Windows

Worked for me this time as well. Good luck everyone!

Teresa Allen Green · 1 June 2016 - 20:08
· · Internet Explorer 11.0 on Windows

i just got back from the atm and it let me take money i took it all out....

Kaya Watha · 1 June 2016 - 19:39
· · Safari 9.0 on iPhone

Down in Pittsburgh, PA. I can access info thru their app, but tried three times at two different ATMs. One ATM said "unauthorized usage" and another said "transaction selected cannot be processed. Please contact your financial institution." When I called the # on the back of the card, it says "we have an important message for you about your card account." Then it says their experiencing A high call volume. "you can visit us on the web…" But it doesn't give you the option to hold so you can speak to a representative. I would really like to know what's going on too. I hope they take care of it soon. IT'S my money, and I want it now!

Jorge Madrid · 1 June 2016 - 19:33
· · Chrome 49.0 on Android

My mom can't use her card here in Arizona

John Powell · 1 June 2016 - 18:58
· · Chrome 36.0 on Android

Can't use card for purchases or at atm here in Ky. Can't get any answer when calling customer service. Very frustrating not being able to find out what's going on. Would be nice to know that all will be well.

Emily Bishop · 1 June 2016 - 18:55
· · Chrome 50.0 on Android

Can't use my card, can't use the app, and I'm somehow short 250 dollars in transactions that I clearly haven't done cus I can't use it

Matt Davis · 1 June 2016 - 18:44
· · Chrome 50.0 on Windows

down in oklahoma this kind sucks i have money but cant use it tf

Denise Gianoulos · 1 June 2016 - 18:41
· · Chrome 50.0 on Windows


Julane Lewis · 1 June 2016 - 18:37
· · Internet Explorer 11.0 on Windows

came back up for a min i got my my money but then it went back down my advice is if it lets you withdraw take it all cause it may go down again

Boone Methven · 1 June 2016 - 18:36
· · Chrome 50.0 on Android

Worked great at 2am, been down all morning, ATM says bank doesn't exist, in Vancouver, Washington

Khalil Naser · 1 June 2016 - 18:32
· · Chrome 44.0 on Android

I have money on my card but i got declined at my bank what going on i need to pay my bills here in KS

Randy Jorgensen · 1 June 2016 - 18:31
· · Chrome 50.0 on Windows

Mine says zero ballance. Is anyone else having the same message.

Ana Massien · 1 June 2016 - 18:26
· · Chrome 51.0 on Windows

Direct Xpress was down in GA about an hour ago, finally was able to pull money out of an atm at fnb and go back to pay at walmart, able to pull out small amounts only.

AS far as I know Direct Xpress went down and there is nothing on their twitter or website stating what happened Maybe keep calling them i got a busy error message for about five times and then i was able to check my balance finally that is when it went back up.

Alicia Cornwell Barkley · 1 June 2016 - 18:26
· · Chrome 50.0 on Windows

mine says it has the money there on the phone and online but card still does not work at atm or for purchases.

Randy Jorgensen · 1 June 2016 - 18:25
· · Chrome 50.0 on Windows

I got hold of someone abot 12;30pm cenral time. They couldn't tell me when it would be back up. Just keep calling the ph.# ON THE BACK of the card till it says you have money on your account.

Bherylann Kuebler · 1 June 2016 - 18:19
· · Chrome 50.0 on Android

Tried to open use my card.denied 4 times.then atm gives me a balance,but won't approve withdrawal, despite money shows on balance.Attempts to call useless.And,can't access Web due to they won't recognize new email...I'm out time, gas money, and atm balance check fees.I'm not happy.I have money in there, and need it.Phone says call back later.What is up?

Alicia Cornwell Barkley · 1 June 2016 - 18:11
· · Chrome 50.0 on Windows

Good question I do not want to go back in to town only to have the same problems. I keep trying to call them but cannot get a person it hangs up and says they are busy.

Teresa Allen Green · 1 June 2016 - 18:08
· · Internet Explorer 11.0 on Windows

how will we know when the system is back up ? cant go to atm evey hour to check it

Lisa Junkin Whitaker · 1 June 2016 - 18:04
· · Firefox 46.0 on Windows

Seems to be working here now, at least I can make purchases and pay bills online so far.

Teresa Allen Green · 1 June 2016 - 17:59
· · Internet Explorer 11.0 on Windows

really...i keep getting error when i tryed to use my card ...what is going on? people need there money to pay bills ..

Mary Helen Mcmullin-rocha · 1 June 2016 - 17:55
· · Chrome 50.0 on Android

Down in elgin Texas

Charlese Keayshun Henderson · 1 June 2016 - 17:45
· · Chrome 50.0 on Android

I meant I think the problems come from the Headquarters being in San Antonio TX. But yeah the App is back up here in NC. I think the card may be back up but maybe only for credit purchases. Hope they put the moneybthatbi never got from the ATM back on my card.

Randy Jorgensen · 1 June 2016 - 17:43
· · Chrome 50.0 on Windows

System is down in Omaha,

Alex Hart · 1 June 2016 - 17:41
· · Chrome 50.0 on Android

Down in PA. Cannot use at ATM or purchase anything. I can get into online account but it shows 2 transactions from when I trued to pull $$ from ATM. They took $60 from my account both times yet I didn't get the money, it declined. One was reversed but not the other. They owe me $60 and better reverse it ASAP and fix this problem. I need access to my money.

Stephanie Wright · 1 June 2016 - 17:34
· · Opera Next 29.0.1809.91837 on Android

Is the system up in Memphis TN

Alicia Cornwell Barkley · 1 June 2016 - 17:33
· · Chrome 50.0 on Windows

Can access my husbands online account but not able to pull off money at atm or unable to use to pay with card for purchases. I have bills to pay today and am going insane trying to get it to work. cannot reach anyone via phone. I am in Alabama.

Donnie N Jenn Baisden · 1 June 2016 - 17:33
· · Chrome 38.0 on Android

In Georgia, it says that the money is on the card, but won't let me use it or even withdraw from an atm. When I try to call, it says high frequency call volume then hangs up on me. If anyone knows what's going on or when the problem will be fixed, please let me know.

Andy Thomason · 1 June 2016 - 17:29
· · Firefox 46.0 on Windows

I dont know if its been posted here yet or not but I finally got through to some one at Direct express. They tried to tell me they were doing a standard update when I called BS on that due to the day it is. they finally admitted an un accounted for issue that has the whole system down. They had no ETA for return to service other then an expected time of sometime today. hope this helps any one that may be frustrated like I was.

Brittany Taylor · 1 June 2016 - 17:29
· · Android Browser 4.0 on Android

Mine was down also but now up and working

Michele Nobles · 1 June 2016 - 17:28
· · Chrome 50.0 on Android

Seems to be back up in FL. Logged into account, haven't used card yet.

Famon Clark · 1 June 2016 - 17:28
· · Chrome 44.0 on Android

Down in NC number is disconnected

Sharon Patterson · 1 June 2016 - 17:26
· · Chrome 50.0 on Android

Still down. Money is there, so far can pay with card but can't pull any cash off.

Andrea Kirk · 1 June 2016 - 17:24
· · Internet Explorer 11.0 on Windows

Is the automated system saying you made a withdraw but you really didnt?

Tim Timmons · 1 June 2016 - 17:23
· · Firefox 46.0 on Windows

still down in wi used it last night worked fine but now i need to pay bills. cant do nothing! dont know what the hell is going on. if its from the storm in texas, or some isis bull crap, or donald trump issues. fixit! #needtopayrent

Andrea Kirk · 1 June 2016 - 17:20
· · Internet Explorer 11.0 on Windows

Card is up but saying I have a pending charge I didnt do, anyone else?

Myheart Cole · 1 June 2016 - 17:20
· · Chrome 38.0 on Android

When I call the number it's busy and it won't work at atm or what so ever I'm cheyenne wyoming

Wendy Rumberger · 1 June 2016 - 17:17
· · Chrome 50.0 on Android

Ever since I got my new card it don't work at certain places now today I can't use it anywhere even though my money is there and can not reach anyone in phone in going to ssi tommorw and stop my direct deposit from going on this card in better off having it go to wells Fargo

Monica Terlesky Kelly · 1 June 2016 - 17:17
· · Chrome 50.0 on Android

Down in Rapid City for the last hour or so

Charlese Keayshun Henderson · 1 June 2016 - 17:17
· · Chrome 50.0 on Android

The card is back up but it's still posting a withdrawal I tried to get but couldn't as money off my card. I hope this will change once the card updates. Phones are still not up for anything other than automated service. Just saw that they're in San Antonio up TX. This may be because of the flooding in the area.

Rhonda Johnston · 1 June 2016 - 17:16
· · Chrome 50.0 on Windows

Down in North Carolina and the number says it cannot access my account

Sophia Ratliff · 1 June 2016 - 17:13
· · Chrome 50.0 on Windows

Back Up in Richmond, Va

Michael Mcdougal · 1 June 2016 - 17:13
· · Opera Next 37.0.2178.43 on Windows

its up in KY

Sandria Powell · 1 June 2016 - 17:12
· · Safari 9.0 on iPhone

Back up in MICHIGAN

Sandria Powell · 1 June 2016 - 17:11
· · Safari 9.0 on iPhone

It's back up in Michigan

Elena Quintero · 1 June 2016 - 17:10
· · Firefox 46.0 on Windows

Card isn't working and the telephone number is busy or not connecting???!!!

Emilyanne Gutierrez · 1 June 2016 - 17:10
· · Chrome 38.0 on Android

Says money is there but can't use card or pull money out in cali

Shannon Renee · 1 June 2016 - 17:09
· · Safari 9.0 on iPad

It's back up. Haven't tried using my card yet. I'll wait a little bit.

Griffy Trace · 1 June 2016 - 17:08
· · Internet Explorer 11.0 on Windows

mine has been done for 20 mins why?? I can't even get ahold of anyone wth!!

Julane Lewis · 1 June 2016 - 17:08
· · Internet Explorer 11.0 on Windows

phone is back up can anybody draw out money yet

Kaliea Vaughn · 1 June 2016 - 17:06
· · Chrome 50.0 on Android

It's back up for me

Taylor Devon Willhite · 1 June 2016 - 17:05
· · Chrome 34.0 on Android

Yakima washington as of 10:03 the phone number on the back of the card isn't in service and the website is down.

Aaron Rodriguez · 1 June 2016 - 17:04
· · Safari 8.0 on iPad

Just checked balance. Money is there. Should I try to get cash out?

Donna Marie Brustowicz · 1 June 2016 - 17:01
· · Chrome 50.0 on Windows

Phone lines back up in central Florida

Charlene Long · 1 June 2016 - 17:00
· · Safari 9.0 on iPhone

Still down in NY

Kristy Simpson · 1 June 2016 - 16:58
· · Android Browser 4.0 on Android

Not working

Tammy Munn · 1 June 2016 - 16:57
· · Chrome 50.0 on Android

Does anyone know what is going on why are they down

Stephanie Watkins · 1 June 2016 - 16:55
· · Chrome 28.0 on Android

Its back up in ohio

Aaron Rodriguez · 1 June 2016 - 16:50
· · Safari 8.0 on iPad

Last night deposit went through. Today, tried to use card and it says cannot process right now. Tried calling customer service and it says the number has been disconnected!

Tonya Michele Smith · 1 June 2016 - 16:49
· · Chrome 50.0 on Android

The app shows my deposit but won't do anything else, the customer service kept saying all circuits are busy but when I got through it gave me my balance, app is frozen now and I can't use my card to pay my bills

Princess Nelson · 1 June 2016 - 16:48
· · Chrome 50.0 on Android

System down in missouri

Kaliea Vaughn · 1 June 2016 - 16:47
· · Chrome 50.0 on Android

What the heck this is so weird. I hope this is not some Isis crap!

Heather Sparling · 1 June 2016 - 16:47
· · Chrome 30.0 on Android

Cards and phone don't work in NY… June 1st 2016

Julane Lewis · 1 June 2016 - 16:46
· · Internet Explorer 11.0 on Windows

i cant access money it says transaction failed server down?

Princess Nelson · 1 June 2016 - 16:46
· · Chrome 50.0 on Android

Turn the damn system on we have bills!

Heather Smart · 1 June 2016 - 16:46
· · Chrome 44.0 on Android

Down in mass to no access to my accounts via phone or internet

MzKhadijah Hiswife Stewart · 1 June 2016 - 16:46
· · Chrome 49.0 on Android

What's going on?? Been down for almost 40min . I was just shopping online and out the blue out declined

Olean Pudney · 1 June 2016 - 16:45
· · Silk 50.2.1 on Kindle Fire

What the hell is going on? So unfortunately were all screwed until they fix there issue's? Well I believe I am changing account to a bank now. I thought this company could be trusted.

Mysta Jonezy Millz · 1 June 2016 - 16:44
· · Chrome 48.0 on Android

i cant access my card and it sucks whats going on??

Jerry Adrey · 1 June 2016 - 16:44
· · Chrome 50.0 on Android

In PA card not working

Cyndi Milano · 1 June 2016 - 16:43
· · Chrome 50.0 on Android

Card declining, cant accsess website. Card worked prior to 11 am Ohio

Michaela Epps · 1 June 2016 - 16:43
· · Chrome 47.0 on Android

Can't use my card.

Shannon Renee · 1 June 2016 - 16:42
· · Safari 9.0 on iPad

Mines down too! Of course can't get a hold of anyone to find out what the issues. Hopefully we all still have money in our accounts!

Debra Orsburn Tighe · 1 June 2016 - 16:41
· · Chrome 46.0 on Windows

wont let me access my money declines my purchases when will it be fixed this is my disability! i get no other money, i have to pay my bills! they have no message when you call telling of a problem, I never wanted this credit card they forced us to get these now we cant get our money out!!

Iesha Patterson · 1 June 2016 - 16:41
· · Firefox 46.0 on Windows

Aww lawd this is the last thing I need right now. Texas is down too can't even call the number.

Kimberly Gretsinger · 1 June 2016 - 16:40
· · Chrome 50.0 on Chrome OS

Can't access my card June 1 2016 or pay bills online

Nikki Hobson · 1 June 2016 - 16:39
· · Chrome 50.0 on Windows

Issues here in NC also completely down website, mobile site, phones everything

Alternative Chicago · 1 June 2016 - 16:38
· · Safari 9.0 on iPhone

It's down this midday (June 1) Card (no transactions), website, app and the phone number will just hang up on you.

Catrina Cameron · 1 June 2016 - 16:37
· · Chrome 42.0 on Windows

down in indianapolis , cannot use my card anywhere

Nic Kingan · 1 June 2016 - 16:35
· · Firefox 46.0 on Windows

Its down right now for me as well..Tried making a payment on Paypal and it kept declining me..thankfully finally went through. Bad timing considering I need to do errands today.

Sophia Ratliff · 1 June 2016 - 16:34
· · Chrome 50.0 on Windows

Direct Express website and card down in Richmond, Va for the last 20-30 minutes.

Hayleigh Freeman · 1 June 2016 - 16:33
· · Chrome 50.0 on Android

Website down, just used my card 1 hr ago now everything is being declined. Called CS and auto system said they were having problems accessing my account. DDoS?

Sarah Cook · 1 June 2016 - 16:26
· · Chrome 50.0 on Android

Tried calling the number and accessing website. Both aren't working. Michigan.

Laura C Gilles · 1 June 2016 - 16:25
· · Firefox 40.0 on Android

I cant do anything with my card

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