Usdirectexpress.com website not working? Is it down right now?

Usdirectexpress.com Server Status Check
usdirectexpress.com screenshot
Direct ExpressWebsite Name:
www.usdirectexpress.comURL Checked:
Response Time:
Last Down:
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Direct Express Website Status History
Usdirectexpress.com server report and response time

The above graph displays service status activity for Usdirectexpress.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22.Apr.2014
04:2399.35 ms. 
22.Apr.2014
06:3278.55 ms.
22.Apr.2014
10:0378.92 ms. 
22.Apr.2014
12:0378.9 ms.
22.Apr.2014
14:5380.06 ms. 
22.Apr.2014
17:2380.13 ms.
22.Apr.2014
19:2380.03 ms. 
22.Apr.2014
21:2478.54 ms.
23.Apr.2014
00:5480.07 ms. 
23.Apr.2014
03:0378.55 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 04:48

We have tried pinging Direct Express website using our server and the website returned the above results. If usdirectexpress.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Direct Express - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Usdirectexpress.com?
Mary Cerne · 3 days 16 hours 8 mins ago

I have a lot to say about Direct Express that I did not authorize Social Security to go thru them. I put my bank acct # when I signed up for SS & I also called them a head of time to change to my checking acct instead of savings. They wrote down correct & verified it with me. I got no direct deposit on April 9th was told that it went thru Direct Express & gave me #. Its a MC debit I told them I don't have a card, we mailed it out March 6th, let me check. I see the card was never activated. Will mail out again take 5 to 10 days to get (must be coming from across the ocean). Today is 10th day no card in mail. We can 2 day ship it to you by ups for $13.50. What kind of crap is this going on? I want my damn money. They told me I can pay the $13.50 or $1.50 for them to wire my money to bank. No other company does that. So today at 4-19 256p talked to Jessica-supv. Didn't like her attitude( bet if it was her money she would be upset too). Wait till Monday or Tuesday. If you don't get it call us. Another 5 to 10 days or $13.50 for 2day by Ups. Social Security has my name, addr, & phone#.... They should have called me or sent me a letter not just do what they please with someone's money. What kind of racket are they running? I had something I was going to buy while it was on sale at a excellent price. I waited 66 years to get my SS & they screwed it up. Yes, I am livid about this & I will tell others all about Direct Express because they are a joke. And Social Security you need to get your act together.

David McDaniel · 10 April 2014 - 05:52

It is bull--- that I can't log in to my account. You should help seniors out when they are having a problem. If you can't do what you say then you should turn it over to someone that can. You are using my money but you can't let me log in. I have been trying for three days. Get it together damnit.

Dee R Nakamura · 27 March 2014 - 11:44

Direct express, rude customer service!!!
I help my father out with his bills, Couple of months ago his account was compromised! I caught it.. checking his account now, I tried to log in and forgot his password, so I clicked on get new password and they emailed me a temp. Well, the temp doesn't work! tried so many times and got locked out! and they want me to get a new temp password! *frustrated* I called the phone number and they said that they can't speak to a third party anymore.

My father is hard of hearing and doesn't know anything about the computer and how things work! he tried explaining to them...and the lady hangs up on him!!! called again and I was telling my father what to say, she tells my dad that He can not repeat what I am telling him! He is got so upset! he threw the phone down n said what the hell...

I answered all their dam questions! It would be so much easier if they talked to you!

Mary Steinebach · 3 February 2014 - 06:25

Well it seems that not being able to access Direct Express is an on going problem. I suggest you all call Social Security and complain. Complaining to Direct Express is not going to do you any good. Secondly as someone else mentioned transferring money to a personal account will not protect your money. If you want to transfer money to an account or just get cash without paying extra you have to get cash when making a purchase. Just because you cannot access Direct Express does not mean your card does not work. Call the number on the back of your card or just try to make a small purchase to see if it will work.

I wonder if the site is just overwhelmed by so many people trying to access it at the same time. You would think that if that is the problem that Direct Express would at least give an explanation so we would know.

Pam Bell Gregory · 3 December 2013 - 12:01

I can't login to the directexpress website! and I see that everyone seems to be having trouble. There has to be a better way!! If I could I would just get my money off this card, but the banks here won't honor that like DirectExpress says. I can get it from the ATM, but only a certain amount and then they charge every time after that. There surely is a better way!!! Please find it for everybody that depends on this!!!

Gale Titus · 3 December 2013 - 10:43

I connected once this morning. But haven't been able to at all and I've been trying for the last two hours. This happens every month on the day I get my SS and it's really getting annoying!

Christine Turnbull · 3 December 2013 - 09:58

I was able to get my balance by calling the 888 number on the back of the card. Now I just hope it works when I actually try to use the card.

Mary Hicks Graham · 3 December 2013 - 08:09

This site seems to go down regularly. It must be during the heaviest usage days. It's annoying when you're trying to pay bills online though!

Donna Paladino Elmer · 3 December 2013 - 07:04

so dose effected getting money out at the bank i dont want to go there and find out i cant get my money out

Joey Buelna · 3 December 2013 - 06:33

When my money gets in at the beginning of each month I take it out all at once and if I need anything I'll have the finances and wont have to worry about anything or any bank closing. It works great for me.

Edward Rachek · 3 December 2013 - 05:40

It figures, today is the day my automatic payments are deducted from my account, some of my account are being discontinued already because of non-payment!!

Gloria Almeida · 5 November 2013 - 13:14

I received my USDirectExpress card at the beginning of September. First off, the bank that I go and get my cash from, Bank of America (I think they were one of the banks that received part of the trillions of dollars from our federal government via tax dollars back in 2008 so that the economy of the rich and powerful wouldn't collapse nationally and globally and they could go on living their lives of luxury as the continued to crush the poor and vulnerable. Watch the documentary by Matt Damon, Inside Job. Every American citizen should want to try to understand what is going on with the national and global economy. "Burying our heads in the sand" will only bury our children and grandchildren in more debt.) takes a real attitude about giving me cash with my drivers license of 30 some years and my direct express debit card. Last time they even informed me that I could get my cash at another bank and I informed them that their bank was the closest one to where I live. Several days ago I removed some cash at the Hamburg Fairgrounds Casino in Hamburg, NY. Now, I don't know if the mistake is from the casino or the debit card, but the removed twice the cash that I received. I spent at least an hour on the phone with they casino and the debit card 800 number. The casino didn't find any errors. The debit card said I could file a written dispute and they gave me a number. The papers will be in the mail in several days. It may take between 45 to 90 days to settle the dispute. Although according to my direct express statement on- line, one of the amounts from the casino say, "pending cash purchase" and a day later the amount was taken out again and says, "purchase". I wasn't even at the casino on the "purchase" day. The "pending cash purchase" is suppose to turn into "cash purchase". At least that is what has happened with all my other purchases Meanwhile, my auto insurance is ready to be cancelled. Also, I was locked out at Walmart because of my pin number a few days ago. If this ever happens, just immediately call the 800 number on the card and you can change your pin number. It took the Walmart supervisor about 30 minutes to inform me of this fact. It's the same old, same old. Kick the teeth of the poor because they are vulnerable and can't afford a good lawyer. More than 37 million people live below the poverty line in the U.S.A. (Sicko documentary with Michael Moore. Another must see documentary for every concerned American citizen.) We are a force to be reckoned with if we unit with any common cause.

Renee Ellen Dale · 29 October 2013 - 11:24

Anyone having west coast issues.? Usually pending alerts come on cell or on automated phone two days prior. says no pending deposit when I call anyone else getting that?

Janet Bragg · 19 October 2013 - 19:22

I have been having a problem logging in to my acct. and accessing my transaction history, e.t.c.. My email addresss is janetb**64@gmail.com. please tell me how to log in to my acct. Sincerely, Janet Bragg

Kimberly Fraire · 27 August 2013 - 17:06

if you want to get straight thru to a live person as soon as they say hello hit 3 and it will take u straight thru

Lena Gaia · 6 August 2013 - 06:24

We've been promised for years to be able to pay bills online like Banks do, can only contact the creditor and they have to request payment. Now problem with going to Bank and getting cash to put into checking account to pay bills (online like Banks do, easy and no cost) -- DirEX won't allow withdrawal of over a certain amount per day now (my Bank says it's DirEX and not them) and we used to be able to get all funds out in one day to pay our bills but not in last couple of months; Dir EX charges $3 fee at ATM for withdrawals up to $600 plus the transaction fee at the ATM $3 or so -- Comerica Bank and Wells Fargo (never seen a Comerica Bank here) look at you like you are crazy if request your money at the teller --- and a cash withdrawal fee from credit card is expensive -- and Banks won't let you get over certain amounts. Most stores that give cash back with purchases have a limit on dollar amount and most are not over $40, so good luck getting cash if needed. DirEx is in business to make money without providing services like a Bank would for a set monthly fee. How does our Government hook us up with such a lousy provider -- should be first class operation with extended and protected services and calls answered expeditiously by trained and skilled personnel.

Dorothy Cannon · 3 July 2013 - 20:02

cant get money out of atm in ft worth cant get ahold of anyone does anyone know how these bozos going to handle this ? Why isnt this on the news ? Why arent the politicians getting on this finding out whats wrong ?How they going to deal with folks having to pay late fees for things like rent utilities ect. I cant get money out to pay the rent n they charge 50 bucks a day for being late. Someone better do something quick or lots folks will be out on the streets homeless.

Dean Kesler · 1 July 2013 - 14:56

I just got through to Direct Express. The reason cards aren't working is because a "third party" has comprimised the cards and the cards have been de-activated. Call the customer serv number and selec option 3 for lost, stolen or damaged cards. It took me 9 minutes to get through. OR You can go to a Wells Fargo or CoMerica bank and withdraw your money through a TELLER ONLY! OR you can make a store purchase with cash back and withdraw all of your funds. They really suck... I'm just sayin'!

Dean Kesler · 1 July 2013 - 14:08

I can log onto the website but I cannot get money out of an ATM. I also tried paying my phone bill and the payment would not go through. I have been trying to call off and on all day but all I get is the "we are experiencing a high call volume, please try your call again at a later time." So, I have had nothing but problems with this outfit from day 1! I can't shop, I can't pay bills and now when I go to log on, there is a red pop-up box warning for direct express memebers about fraud!

Emily Czaplicki · 1 July 2013 - 13:46

went to chase bank and was able to get cash thru "cash advance" I suggest to do this... i hope it works out for everyone - from michigan

Lindsay Cleverly · 1 July 2013 - 13:26

I'm in NY state and my card now works at the store and gas station, but it still won't work at the ATM or to pay a bill by phone. I wanted to pay my cable bill by phone but the transaction won't go through. I guess they will just have to wait for their money! Not my fault!

Linzie Glover · 1 July 2013 - 11:34

Im in Middletown Ohio and my card DID NOT work at ATM only in the store... Im happy to buy food for my daughter, but I need to pull out $400 to pay my rent! Ugh! We wait all month for the little benefits we are able to get in out time of need... It shouldn't be so frustrating!

Jeremy Woytsek · 1 July 2013 - 10:40

Email Elizabeth Warren here, Congress. www.warren.senate.gov/?p=email_senator. She is championing the cause to fix this card and publically challenge the Gov't awarding this card to such a small horrible bank..

Anna Draper Vermillion · 1 July 2013 - 10:04

withdrawing from the bank does work LaDivine! :) they do charge a hefty fee, though :(

The bank called it a "cash advance". They swiped my card and gave me cash. I wonder if Direct Express will refund the fee I had to pay...

La Divine · 1 July 2013 - 09:32

I don't collect SSI or SSD but I have friends that do and they have solved that issue. For the people who can't access their funds with their ATM card do the technical difficulties you can still access your money, all you have to do is go inside the bank, explain to the teller your situation, hand them your debit card and your Id and they will take care of it.Hope this helps!

Beth Pool · 1 July 2013 - 09:23

Can pay over the phone but ATM not working (I'm in PA) and when you call you get due to a high call volume blah bllah blah this is BS!

Mariah Martin · 1 July 2013 - 08:35

Card isn't working in Missouri, it's now 10:30 AM. Direct Express, how badly do you want to keep your customers, because it seems like you don't want them at all with the staggeringly minimal amount of service you're giving to us. Fix it, and fix it NOW. These are people's lives that you're messing up, and we aren't going to take it lying down.

Lindsay Cleverly · 1 July 2013 - 07:07

Card still not working here in NY state, tried to pay a bill over the phone and it would not authorize it and transaction did not go through, then tried to withdraw cash with the card at an ATM and it said "Not Authorized" and wouldn't give me the money :( *frustrated* here, anybody know when the cards will be working again in NY state???

Ferrari Will · 1 July 2013 - 04:27

why is direct express still not working an its deducting money off my card as well smh

Mary Robbins Vanderbunt · 1 July 2013 - 02:20

Held on phone for over an hour, 6 hang ups earlier... Come on DE, quit making people wait to take care of their needs. Certainly, maintainence could have been done before the first of the month...

Steve Davis · 1 July 2013 - 01:22

i just did an online purchase to buy some shoes and it worked!! yeaaaa so hope the atm works as well. let ya know.

Emily Czaplicki · 1 July 2013 - 01:22

I was able to pay a bill online but still cant get cash from an atm or use the card to purchase something at the store

Jonathan Boliver · 1 July 2013 - 01:21

ok mine is now working, so good luck to everyone else. Fingers still crossed on my end for everyone else out there still having problems.

Ray Baughman · 1 July 2013 - 01:20

i just made a purchase with my usdirectexpress social security card online... so my guess is it's up and running as of 2:20am MDT

Marsha Monique Schunemann · 1 July 2013 - 01:13

haha we can't either, I really hope they aren't saying that crap just to make people happy.. I mean a problem on this big of a scale needs to be fixed as quick as possible, especially since people are counting on that money for bills, and food & such, playing with people's money is not a game, and this is definitely an issue that should have been brought up on their website a WHOLE lot earlier, so that people were aware of the problems, not a very professional way to handle things on their part, not impressed at all.

Jonathan Boliver · 1 July 2013 - 01:10

No problem, Marsha. I just hope they are telling the truth. I still cant use mine. going crazy on this end too so don't feel bad.

Steve Davis · 1 July 2013 - 01:09

cool thanks!! i think ill wait the extra 30-45 mins to go to the store again. thanks for the info bro

Marsha Monique Schunemann · 1 July 2013 - 01:09

Awesome, thank you very very much, you gave info to the people who couldn't get through or got hung up on, u rock lol thanks a bunch!

Marsha Monique Schunemann · 1 July 2013 - 01:07

OH NOW they post on their website "we are experiencing technical difficulties we are trying to conduct system maintenance"

Jonathan Boliver · 1 July 2013 - 01:07

ok just got of the phone with them and they said that they have got the service up and running but if anyone is still having problems that we should just give it another thirty to fourty five minutes and everything should be running smoothly by then. so fingers crossed everybody.

Marsha Monique Schunemann · 1 July 2013 - 00:59

We have been getting "our service has been receiving higher than normal calls please attempt your call at a later time."

Steve Davis · 1 July 2013 - 00:58

when i contact custemer service theres no music or anoucement. just silence. shoulnt they put a message on there website?

Emily Czaplicki · 1 July 2013 - 00:57

not working in Michigan any updates? I don't think these people understand that people depend on this money... when I talked to customer service they made it seem like I should just be calm and try a transaction some other time wtf?

Lindsay Neely · 1 July 2013 - 00:40

I just got back from the store and my card worked... so it works in Ohio :-) Yay!! :-) I just hope this problem gets resolved soon for the other states also :-)

Tammy Orfield Doss · 1 July 2013 - 00:26

not working in southwest va yet was told at local walmart that it was going to be at least 72 hours this is crazy my bills are goin to reject.

Patty Rodgers · 1 July 2013 - 00:21

Two stores refused my card tonight (about 10pm and 11pm Pacific time)!!! So embarrassing and of course I have money in the account. Maddening! Is it fixed?

Diana Ortiz · 1 July 2013 - 00:19

Just went through in the Kentucky area and worked for us. you should try it out guys

Courtney Duren · 1 July 2013 - 00:09

Looks like its not working in south cali.. my balance still hasnt been touched so I guess my bf is beating the atm machine at the moment :/

Nevermind, it has been deducted therefore it works! Finally! Too bad the places are closed at this hour We should be reimbursement for this sufferage they've caused!

Marsha Monique Schunemann · 1 July 2013 - 00:09

Yeah Im pretty sure they pay people to figure out problems like this in case this type of shit happens, I'd like to know when the hell they are going to start doing their jobs.. My fiance is quite the computer nut, and he even said that its probably a computer related issue, and all they would have to do is re-set their servers.. come on Direct Express, you had ONE job.

Brenda Barrett · 1 July 2013 - 00:04

I am in Hampton TN. Reports of over a dozen cards not working in this area. Any ideas for TN?

Eugenia Reames · 1 July 2013 - 00:04

Yeah life is hard and then they got to mess with our money. Which i think is bullshit.

Rob Thompson · 1 July 2013 - 00:01

its bad enough waiting till the first or third of every month then when something like this happens I swear it felt like a whole nother month till i was able to get my money lmfao

Eugenia Reames · 30 June 2013 - 23:58

Getting a Bank account tomorrow. Hubby is going to the ATM and withdrawing all that is on the card now. And what sucks i will be getting more money on that card the 3rd.

Lindsay Neely · 30 June 2013 - 23:53

Thanks Eugenia... I guess I will get out of my pajamas again to run out to the ATM... and I hope it works... LOL!!!

Rob Thompson · 30 June 2013 - 23:52

no problem but ya is working now I just withdrew all my money heck with that im gonna open up a bank account

Lindsay Neely · 30 June 2013 - 23:52

It sucks that basically the only way you know if it works is through an ATM or a store.. lol!!!

Tina Ray · 30 June 2013 - 23:47

I tried 4 different banks, and one poss machine for gas, no go. it is now 11:45 on the west coast and still no good on direct express cards. I do hope they get this fixed asap. HHmmm wondering if its a real snafu, or just the fed's creating chaos at our expense. I am not paranoid, but with all this other s*** happening with the internet and bank hacks, makes one wonder. But why all ssi cards? I hope it comes up by morning.

Teresa Fore Joyner · 30 June 2013 - 23:46

any idea when the cards will be workin customer service apprentley is bein rude and hangin up on ppl.. HELP..

Kimberley Willingham Walker · 30 June 2013 - 23:45

i have tried to pay my comcast bill, get an error message card declined no further details.... ugh!

Amilio James Valles · 30 June 2013 - 23:45

thanks for the tip about when you call press three finally got to talk to some one live just to be told to please try to make a trans at a later date and there is no time frame when it will be fixed great huh !!

Lindsay Neely · 30 June 2013 - 23:45

Thank you Tonya... they told me that they have no idea either??? Well isn't it there job to know whats wrong??? People have food and bills to pay... you can't with no money!! GRRRRR!!

Ryan Crutchfield · 30 June 2013 - 23:44

Just got back from a 24 hour super walmart. Had ( I'm not joking ) 11 people waiting around the cashier with items ready to be paid for and everyones cards are declined. I have hit 3 bank atms and 2 gas stations. Nothing happens just get an error message. As far as customer service I might as well be talking to a brick wall. At least then iI might feel like I'm getting somewhere. If this is a government sub'd back, not saying much for the government is it. :/

Jennifer Shumate · 30 June 2013 - 23:44

i know that it let me pay one bill of 65.00 dollars and now the damn thing isn't working.

Michael Figueroa · 30 June 2013 - 23:43

Yeah I went and withdrew half at exactly 10PM pacific time then tried again and got the same errors as you guys. Sucks I know.

Diana Ortiz · 30 June 2013 - 23:43

Me and my bf are having issues as well :/ Hopefully everything will be back up soon. The website is up.

Marsha Monique Schunemann · 30 June 2013 - 23:40

A friend just charged on her card as credit but my fiance's card got denied everywhere he went, although it sucks very glad to know we aren't the only ones having problems.

JoeandHolly Hubbard · 30 June 2013 - 23:38

Not working in Indiana. Just checked at an atm about 10 minutes ago.

Tonya Lesha Ammann-Mullens · 30 June 2013 - 23:37

I just got off the phone with customer service the server for the card is down... they don't have any idea as to when it will be back up if you want to contact them yourself call the normal number on the back of you card and when it say press 1 for english press 3 hope that helps

it may sit there in silence for awhile but it will eventually connect to rep

Lindsay Neely · 30 June 2013 - 23:34

My card is not working... does anyone know why this is happening?? When I call my balance is on there but cant use it at an ATM or at a store. I need to pay my bills!!! This sucks!!! If anyone have any information about it... That would be so helpful :-) Thanks!!!

Courtney Duren · 30 June 2013 - 23:30

It has been down for me since 10pm and my bf just went to check again if it works now in person. He was unable to get through on the phone due to high volume traffic. They shut down the phone line and it just came back up; yet we still couldn't get through. -_- Grrrr

*He just got back and he was denied at the atm machine.

Kimberley Willingham Walker · 30 June 2013 - 23:29

and they hung up on me also or i get a recording that says i reached my call in error just called again and now it says my account is unavailable call back in 30 mins... wtf!

Dawn Momsen · 30 June 2013 - 23:29

Website works, phone works (all the wtf calls to customer service are being cut off though - sheer volume), but banking part of the system is down. WTF?! This is national. One would think the would have secondaries and backups!

Kimberley Willingham Walker · 30 June 2013 - 23:27

this is just crazy they do not even give us a heads up, like letting us know they could do a message when we call that lets us know what is happening i stayed up just to pay bills online my money is suppose to be there at 1 am eastern time its 2:30 am now ugh!!

Junie Clay · 30 June 2013 - 23:23

i think i am going to search for better service from somewhere else, this is crazy i understand that the system fails but not to inform anyone, now that is shitty service

Maria Virgil · 30 June 2013 - 23:17

I am wondering is anybody else having problems with there cards, not being able to use them at stores or anywhere else and CUSTOMER SERVICE HUNG UP ON ME??

Whitney Cox Gentry-Griggs · 30 June 2013 - 23:17

Same here. My husband was stuck at a gas station after trying to go pick up a few groceries. Card would not work even though money is there. He then had to borrow money for gas from a Good Samaritan just to get back home!

Tonya Lesha Ammann-Mullens · 30 June 2013 - 23:16

i have searched everywhere and nothing... can't find a single thing as to why it is down... when i went to the atm it said processor down

Katie Jenkins-Meserole · 30 June 2013 - 23:14

Me too.. I can't access my money but it says that its on there.. Let me know if u guys have any luck..

Rob Thompson · 30 June 2013 - 22:55

I went to get food for my prego wife and got declined so came home with no food what a slap in the face

Im done with direct express first and last time this happens to me costumer service hung up on me 3 times and are being so rude

Eric Curto · 30 June 2013 - 22:40

I am able to login to my account and hear my balance, but when I go pay a bill it won't go through, I go back to the site and on the phone and the customer service just says "Your call cannot be completed"

Lisa Platt · 8 May 2013 - 11:13

its always down. getting pretty tired of it. had this card for way over 5 yrs.. its crazy.. fix it or get rid of it.

Alice Chancey · 8 May 2013 - 10:44

Direct Express has been down for days. I can not login to my account. Is this problem being resolved?

Aundra Hess · 8 May 2013 - 06:45

this site is always down for one reason or another can you please fix it

Billy Burress · 7 May 2013 - 11:48

I have been trying to get on to check my account since last Wed. and it hasn't allowed me acess yet.

Tom Edwards · 7 May 2013 - 10:57

I use my card at stores, get cash pay my bills, and ck, my bal, over the phone. Naver been able to login.

Leslee Fuller · 6 May 2013 - 16:58

The FAQ's & other pages of the site may be up- but the log-in page to access your account is still timing out.

Kat Marchitto · 6 May 2013 - 12:08

I would imagine that the longer the banks can delay your making withdrawls of any type(including purchases and bill pay) the more interest they make by holding your money. Hence the down site!!!

Laurie L Kennedy Karaska · 6 May 2013 - 10:56

You need to fix this!!! For people who pay bills, or need to see there balance, Why is this sight having so much trouble? FIX IT PLEASE!!!

Stephen Riddell · 4 May 2013 - 15:12

I think I will find a more dependable service to handle my VA Compensation Benefits.

Eddie Mayhew · 4 May 2013 - 09:07

Card is fully functional. To purchase gasoline, just go inside to attendant to swipe card.

Marlyne Bishop · 4 May 2013 - 07:51

The site has actually been down for a couple days.. Any idea when it will be back up?

John Littel · 4 May 2013 - 07:49

I've read the other comment and it's all B.S. Sure you can call by phone but you only get 10 traction's with not details. If a bank can not provide an online service for bill paying ect. ect. what good a they doing for me. Get it fixed or I'll fix it by doing business with another bank. J.L.

Anthony J Petroff · 3 May 2013 - 18:13

...this is simply a matter of the institution our government awarded the contract to not having enough horsepower with their computer servers--people on disability, ssi, etc. need to check their balances on line, and the company/bank/financial institution with the govm't contract has not devoted enough computer resources to handle the load which is why your attempts to login time out and/or slow down at the beginning of the month.

With all the flim flam, okey doke, and casino economics our banks and financial sector have inflicted on the American public, and the trillions they have sucked out, this is inexcusable.

Anne Schmid · 3 May 2013 - 17:31

I have been using this card for 2 years after getting tired of bank fees and money being taken out of acct. without my knowing. The site has only been down 2x in 2 years. I never have any problem with it. I pay bills and do my shopping with out problems. Disability check has always been there on the 3rd of each month. On the 3rd. of the month is when problems seem to happen and I think its because everyone is trying to get on at the same time. It is cleared up that same day or the next.

Lisa Cantara · 3 May 2013 - 16:28

You can still check your balance via phone and I was still able to use my card to pay bills and buy what was needed at the stores. So at least that part is still available.

Brenda McLain · 3 May 2013 - 14:12

The site is down.. but I was able to check balance via telephone. Also was able to withdraw from ATM today. Paid some bills.. big one..so hope that goes through! Normally don't have any trouble with them.. but we shall see. Have had them for 11 months.

Sabrina Ann · 3 May 2013 - 14:09

Um, just so some of you know, I used my card fine today. Rent/P.O/grocery store. I am sure they are working on fixing it. The fees are if you use an ATM - just use cash back options. Have a great weekend!

W Gene Simmons · 3 May 2013 - 13:52

I never have to pay to use this card.. PNC bank does not charge, my old credit union does not charge...

Paul Lavasseur · 3 May 2013 - 12:54

I will do what ever is necessary to get out of this BAD DEAL. Costs me money to get my own money, doesn't work half the time. The damm card is no good for gas purchases.
USELESS, ABSOLUTELY USELESS. Get some of your high paid government employees to fix the god damm site.

Betty Moore · 3 May 2013 - 12:41

Aw Jesus people, I get money on the 3rd and I have bills to pay - your site is down more than it's up. You're the Guvmit, hire somebody to build a stable site.

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