website not working? Is it down right now? Server Status Check screenshot
Direct ExpressWebsite Name:
www.usdirectexpress.comURL Checked:
Response Time:
Last Down:
Checking Direct Express
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Direct Express Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22:2910.03 ms. 
11:496.07 ms.
15:5310.32 ms. 
17:5510.03 ms.
20:0316.44 ms. 
22:149.93 ms.
00:1916.62 ms. 
02:1916.56 ms.
04:227.19 ms. 
06:3410.12 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:09

We have tried pinging Direct Express website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Direct Express - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Rebecca Gonzalez · 9 August 2016 - 17:56
· · Chrome 52.0 on Windows


Michael Wiederspiel · 5 August 2016 - 17:19
· · Firefox 47.0 on Windows

The direct express website -- bringing up the logon page and logging off -- is so slow it sometimes times out completely. This has been going on for at least a week now.

Rebecca Gonzalez · 5 August 2016 - 14:42
· · Chrome 51.0 on Windows


Trampas Graham · 4 August 2016 - 10:04
· · Chrome 51.0 on Windows

I have just submitted a report to the SEC, as this has happened on the third of each month in June, July, and August. I encourage others to do the same.

Pattaya Pye · 4 August 2016 - 03:19
· · Chrome 51.0 on Android

It was it was back up 4mins ago now it isn't I try to purchase online n it said try another f#!king card seriously!

Larry Taylor · 4 August 2016 - 02:56
· · Chrome 49.0 on Windows

Diane Butler Arkansas is back up :)

Miracle Mosser · 4 August 2016 - 02:46
· · Chrome 51.0 on Android

I'm beyond mad, when it went down dollar store ran my card twice which it got declined. They still charged me for it even no it was denied

Valerie Pires · 4 August 2016 - 02:00
· · Safari 9.1.2 on Mac

Still down in NYC. The home page loaded which is an improvement but that's it. I can't access my account, check my statement, balnce, etc. And I dont know if I could use my card for a payment. I was at the market earlier and it was tunred down earlier but I havent checked since 6PM ET.

Terri Salmon · 4 August 2016 - 01:38
· · Chrome 51.0 on Windows

WTF? Direct Express hasn't been working all day. People all over the country can't access their Social Security money.From what I have heard this happens a lot on the first days of the month. The website, and phones won't even work.Why isn't SOMETHING being done about this

Kay Trygar · 4 August 2016 - 01:14
· · Safari 9.0 on iPhone

I had the same problem stood in line at grocery store card declined I called saw my check was deposited fine and my balance was correct so I thought it was a problem with the store so I tried atm which was also declined. On atm receipt it says u able to connect to financial institution. I kept calling and getting disconnected. Then my balance was 202.00 dollars less from first call to third and nothing was approved. I called and they said I have to fill a dispute. Are the fu**ing kidding me. The teansaction was declined and even my teciept says it and they tell me it could take up to 90 days to get my money back. I need this money for my mortgage payment I am disabled and this is my only income so I guess I dont feed the kids while they fix their mistake. This is it. Im back to checks or direct deposit to american express prepaid. Are they hoing tonpay evwryones late fees? Does anyone kjow if ai contact docial security if they can help.?? I cant wait for them gor real

Chris Turpin · 4 August 2016 - 01:03
· · Safari 9.1.2 on Mac

I'm able to PayPal my money to a friend, and have him bounce it back to my PayPal account as a PayPal balance so I can use my PP debit card to make purchases. Not sure how that's working...but it gets me some cash now.

Tiffany Russell · 4 August 2016 - 00:51
· · Chrome 51.0 on Android

It is back up in ohio

Chris Turpin · 4 August 2016 - 00:48
· · Safari 9.1.2 on Mac

Tried it at around 3pm here, went to indulge on some Taco Bell. Declined. Thankfully my mom was able to cover for me. Went to an ATM, couldn't do anything with my card.

The DE website has been completely down for me since Jul 31st, though my card has worked just fine up until today. This is nuts. My rent is going to be late because I can't even use the transfer function because DE's website is down. :/

Dennis Martin · 4 August 2016 - 00:45
· · Chrome 51.0 on Android

Used card at ATM it worked went to do again didn't went to cash register at wink Dixie it didn't work tried another ATM at another bank didn't work I called them it said call back in 30 min its screwed up.

Ana Massien · 4 August 2016 - 00:43
· · Opera Next 38.0.2220.41 on Windows

its back up here

Susiem Cummings · 4 August 2016 - 00:34
· · Chrome 46.0 on Windows

bull shit !!! at Walmart getting supplies.. declined! This is ridiculous!!!

Diane Butler · 4 August 2016 - 00:32
· · Chrome 51.0 on Windows

I just called Direct Express and talked to someone and they said the server should be back up in a hour. (we will see). However, if you can not get through to them and they say call back later, here is what you do: dial direct express and immediately while they are talking hit the #3 button, you will get a human, no recording about call back later.

Jasmine PrettyCute HoneySuckle · 4 August 2016 - 00:25
· · Chrome 51.0 on Android

Wow need my money !, How long will it be down?

Joseph Quintal · 4 August 2016 - 00:25
· · Chrome 51.0 on Windows

I cant pay bills, i cant eat, i cant put gas. I called direct express number and i cant even get a hold of someone. All it does is hangs up on me. What now what do we do ?

Kelly Richardson Ryals · 4 August 2016 - 00:15
· · Chrome 52.0 on Chrome OS

This is BS everyone got paid today the 3rd and cant access money i mean i have bills to pay and medicine to buy wth

Timothy Johnson · 4 August 2016 - 00:06
· · Internet Explorer 11.0 on Windows

Start calling your state reps to lodge complants, massive complants! maybe they will change things. Also call your local news let them know get the word out to them that the goverment sucks

Maxine Lockett-Akindele · 4 August 2016 - 00:05
· · Chrome 51.0 on Android

Got new card cant due now have 50 last food hungry pissed

Rose Ann Hardy · 3 August 2016 - 23:59
· · Chrome 51.0 on Windows

I have to pay my bills. You have my money and I have nothing. Sorry for your server down but I'm going to have to pay late fees on my bills and rent means I can't pay my car insurance on time, so I will have a penalty. This seems to be happening more and more I've been with you for about 5 years, you shut my card off from time to time, but you were sorry for the inconvenience.

Mamaw Reynolds · 3 August 2016 - 23:55
· · Chrome 51.0 on Android

Im in tx just went store a no go and I need to pay rent and buy food.

Richy Mitchell · 3 August 2016 - 23:54
· · Chrome 51.0 on Android

Yea me in my wife just tried getting school supplies n pay rent declined were f#!ked now b nice if they informed people

Latreveate Dorsey · 3 August 2016 - 23:53
· · Chrome 52.0 on Chrome OS

I need my money when will the service be back up?

Erim M Umberger · 3 August 2016 - 23:52
· · Chrome 51.0 on Windows

I need to accsess my money at any time for any reason, if direct express go's down every month and MY money is in acssesable then direct express needs to go out of buisness, This shit happens all the time and Im getting sick of this shit, I have bills to pay and if I get late fees because of this bullshit Direct express owes me what I have lost, either direct express needs to fix this shit or Im cancelling my card and going to check instead

Mylissa Downey · 3 August 2016 - 23:51
· · Chrome 52.0 on Windows

I suffer from panic attacks and generalized anxiety. It is all I can do sometime to shop for household products at a store. Well I went to the local dollar general and grabbed 97.00 worth of items and went to pay with my card, it was declined. The line was already long and when I heard the sighs from the other customers because of the wait to figure this out. It was embarrassing and I feel now that even though it is no fault of my own, I am being looked at in a negative way. I needed the items to wash clothes and dishes. I am so upset right now.

Judi Donithan Anderson · 3 August 2016 - 23:50
· · Chrome 51.0 on Windows

I had not an issue earlier, but when I went to the store to buy groceries, I was denied, I have a husband with lung cancer and I needed to buy the gatorades and food for him. This is never happened before I would prefer a paper check please.

Domingo Frausto Sr. · 3 August 2016 - 23:49
· · Chrome 52.0 on Windows


Marjorie Mayer · 3 August 2016 - 23:48
· · Internet Explorer 11.0 on Windows

I am tring to inform you of change,but can not reach you via phone or on line :(

Kim Turner · 3 August 2016 - 23:44
· · Chrome 52.0 on Android

Been trying for 2 hours to get my money. Have 4 children and no way to pay for groceries because the system is down

Amy Rawlings-Wharton · 3 August 2016 - 23:44
· · Chrome 51.0 on Android

I am very very angry!!! There is nothing more frustrating than standing at the cashier trying to pay for your food AFTER EATING to find out that this server is down!!! If you can't handle the business find someone who can!!! This is my money, and I should have access to it when I need it!!! Thank God it wasn't a matter of my utilities being turned off!!!

Lyssa Langford · 3 August 2016 - 23:43
· · Safari 9.0 on iPhone

Website haven't been working and when i call it says try again in 30 minutes . Wth!!! I went to the store and declined 3 times . Thats my BILL money smh

Cisco Rafael · 3 August 2016 - 23:43
· · Chrome 51.0 on Android

Was denied at point of purchase 3 times. Went to B of A ATM and took out money no problem...?

Danny Downs · 3 August 2016 - 23:40
· · Chrome 52.0 on Android

What's going on I was doing a transaction on eBay and now probably lost out on my item because it would not let me make a payment this is not good

Timothy Johnson · 3 August 2016 - 23:36
· · Internet Explorer 11.0 on Windows

This happens all the time, Its time for us to log complants and make changes to this SSI bullshit card.

Randy Peterson · 3 August 2016 - 23:35
· · Chrome 51.0 on Windows

says server has been down for 5 hours, this should never happen

Cuba S. La · 3 August 2016 - 23:27
· · Chrome 51.0 on Android

I'm having trouble as well

Sharon Evans Skeen · 3 August 2016 - 23:27
· · Chrome 51.0 on Windows

It is down electronically, app, ATM, and cannot purchase anything from my funds. Bills are going to be late!!

Alyssa Wight · 3 August 2016 - 23:27
· · Chrome 51.0 on Android

Haven't been able to access online AND my card keeps getting declined and the phone line isn't working either!

Randy Peterson · 3 August 2016 - 23:20
· · Chrome 51.0 on Windows

Tried to make an online payment and was denied, tried 3 times.

Kat Waters · 3 August 2016 - 23:19
· · Chrome 51.0 on Android

Can't access via app, site or phone. This is frustrating and frankly worrisome.. I need to access my money NOW and at ANY time.

Valerie Collier · 3 August 2016 - 23:10
· · Chrome 46.0 on Windows

Just tried to make purchase online and was denied. Tried USdirect. and entered my info only to get dead silence.

Pattaya Pye · 3 August 2016 - 21:01
· · Chrome 51.0 on Android

Again I used it last night twice to pay a bill went to Walmart today try to pay something over the phone but it went threw online instead I hate this now it happen last month too smh. Can't call in it busy signal.

Carolyn Hartley · 3 August 2016 - 16:26
· · Chrome 51.0 on Windows

has anyone tried using their card at an ATM it worked for me last month even when the site was down I havn't tried it this month

Patty Shipley · 3 August 2016 - 15:32
· · Chrome 51.0 on Windows

hey election year, why dont someone out there do something with this card company. If it was your money you would want to know where it is and what is going on.

Elyana Lozano · 1 August 2016 - 17:07
· · Chrome 48.0 on Windows

the website is down ...AGAIN!!!!!! geez..get it together

Annie Turner · 1 August 2016 - 05:02
· · Internet Explorer 11.0 on Windows

according to this site, direct express is down again...seems to be happening alot more lately

Chuck Messinger · 21 July 2016 - 22:43
· · Chrome 46.0 on Windows

I can't get into my transactions on my account on the website

Eric Darrell Mullins · 11 July 2016 - 20:01
· · Chrome 51.0 on Windows

Been on hold for an hour about withdraws not made by my fiance.

Michelle Ann Green · 5 July 2016 - 23:57
· · Android Browser 4.0 on Android

Unable AGAIN to log in and check my transactions and balance,.......PLEASE FIX ASAP...REDICULOUS!!!

Adam Baxter · 2 July 2016 - 14:09
· · Firefox 47.0 on Windows

And remember if you want to try and do something about Directexpress and their incompetence,( I've seen complaints about them on the web for the same crap we are all dealing with now, going back to at least 2011) Don't just complain to Social Security. Call or visit the office of your nearest Congressperson and explain the problem to them. It's the closest you'll ever get to punishing Directexpress. The last thing Directexpress wants are politicians poking their snouts into their business, asking questions, and revealing the issues to the press.

Pattaya Pye · 2 July 2016 - 05:01
· · Chrome 51.0 on Android

It say it is up so I m gotta ATM in the morning one more time.

Jerry Magpali · 2 July 2016 - 00:57
· · Chrome 51.0 on Windows

site is up fully in California ,,,finally

Alexis Wolff · 1 July 2016 - 23:28
· · Chrome 51.0 on Windows

been going through this with them since i first got frauded on jan 4 2016. then never got a replacement card til after the replacement of the replacement card came. then feb i got frauded again on the new card. finally i get the loaner money they give while they are investigating at the end of february for jan fraud. 2 months before i had any money now...april i finally got money back. but then... JUNE 1st they took 1800.00 out of my acct leaving me at -767.00. said they overpaid me back for the fraud. really..?cuz the fraud was for 1600. then 2400. but they took the highest transactions and deducted them 2x.each set at 900. and still havent got this settled. they had to put it back into investigation and will take up to 90 days again. i had no problems with them until this year. now nothing but problems. i live check to check with 2 kids. this is all we get each month from their father ss. He passed away and we were not married yet. so only our kids get money. i am so tired of this crap. plus my daughters birthday is on JULY 4th. I cant even get fireworks or anything special for her because they are so damn lame.
good luck everyone... seems like we All will need that.

Annie Turner · 1 July 2016 - 22:46
· · Internet Explorer 11.0 on Windows

It says the service is up and running but i am still having problems getting to my payment history

Pattaya Pye · 1 July 2016 - 22:26
· · Chrome 51.0 on Android

I was able to pay my light bill online yeah now tomorrow I gotta see if I could use the ATM.

Fhelen Wood · 1 July 2016 - 22:10
· · Chrome 46.0 on Windows

I am in Scotland I just got through to them 553 pm US time , they said money was not deposited until 8am US tim I find that hard to believe as it is usually in there by 2 am , other times ss has deposied the money and bank does not apply it until a day later , what a joke ,government dhould get new bank for us ..

Pattaya Pye · 1 July 2016 - 21:00
· · Chrome 51.0 on Android

I hope n pray it up by Monday before my lights get cut off.I don't have to worry

Joseph Morales Feliciano · 1 July 2016 - 20:36
· · Safari 9.1.1 on Mac

Something I just tried out if some people do not know...I downloaded the Direct Express app from the App store on iphone...registered it and was able to see all info, transactions and payments! So if there are any who need to see their info, etc., then thats the way to go!

Joseph Morales Feliciano · 1 July 2016 - 20:18
· · Safari 9.1.1 on Mac

Well I have tried calling every agency I know...bottom line is no one can do anything so I chose to remove all funds to my personal account!!! People who stay with these f#!ken faggits are just stupid!!! If everyone left these asses they would not have this stupid card circulating and they would have to get rid of it!

James McDaniel · 1 July 2016 - 19:04
· · Safari 9.1.1 on Mac

This is getting ridiculous. I am able to pay my bills online but i need to know what my balance is! the website has been down for nearly 24 hours with absolutely no improvements or attemts to correct the problem. I am getting pissed off.

Pattaya Pye · 1 July 2016 - 18:03
· · Chrome 51.0 on Android

I don't even see their blue graph moving on here hopefully it fixed after midnight if it is I m take all of it off.

Pattaya Pye · 1 July 2016 - 17:45
· · Chrome 51.0 on Android

I bet U they on a coffee break n don't even care about us

Pattaya Pye · 1 July 2016 - 17:44
· · Chrome 51.0 on Android

Like seriously hurry up I m getting inpatient here I need my money ASAP!

Pattaya Pye · 1 July 2016 - 17:14
· · Chrome 51.0 on Android

Will the system be back up I got rent lights to be paid I m frustated.

Jessyca Rios · 1 July 2016 - 17:10
· · Chrome 51.0 on Android

Still down in. C.A.

Pam Ferree · 1 July 2016 - 16:54
· · Chrome 51.0 on Windows

Site has been down since 4 AM EST. Haven't tried online bill pay yet.

Nick Preston · 1 July 2016 - 16:38
· · Chrome 51.0 on Android

Down ! MO

Adam Baxter · 1 July 2016 - 16:00
· · Firefox 47.0 on Windows

Well, I was finally able to get money out of my account at the ATM and I cleaned it out. Every month I'm going to do the same thing. Still not working everywhere online. Absolutely useless on EBay among other sites, Because, according to the drones at Directexpress, Mastercard has changed their security measures or whatever. I will NEVER use a debit or credit card again. F#!k the computer age.

Jessyca Rios · 1 July 2016 - 15:33
· · Chrome 46.0 on Windows


Kathie Witzgall Cooper · 1 July 2016 - 15:32
· · Chrome 46.0 on Windows

I have been trying to access the site for 9 hours nothing !! went to bank and my card was declined could not get any money .. I am in Scotland , so my time difference is different than yours in US , can not get through on phone either

Elizabeth Johnson · 1 July 2016 - 14:53
· · Chrome 51.0 on Windows

been trying to access my account for an hour...will not connect...i need to pay some bills..what the heck!

Yolanda Jones Blevins · 1 July 2016 - 14:49
· · Chrome 51.0 on Windows

tried calling and all its doing is giving me busy signal.

Gayle G. Hansen-Obado · 1 July 2016 - 14:32
· · Chrome 51.0 on Windows

cannot get to stay connected...gets as far as login page then drops not evev get a chance to login

Amy Weimer · 1 July 2016 - 14:24
· · Chrome 11.0 on Linux

Cant log on website or use app.. very disappointed

Anthony Joseph Brun · 1 July 2016 - 14:22
· · Chrome 51.0 on Windows

This is not Right the Site should be up an Running all the Time an yet it is down still come on USDirectExpress people has Bill's to pay an to see if the Payments was taken out so with this being said the site has been down since 12:30 AM

Jeremy Sherber · 1 July 2016 - 14:05
· · Chrome 51.0 on Windows

adam i dont worry about the small things im not here to argue but if you are going to bring someones religion into a conversation do know that some of the things you love being able to do Jehovahs witnesses have went to court in order for not only our religion but anyone to be able to do. Jehovahs Witnesses have been around since the late 1800's and we dont go preaching door to door and get paid for it unlike other religions who require its patrons to pay to get a service or pay for their preacher. we dont even require you to pay for anything everything is voluntary donation and we dont pass around a trey to collect money or need big places of worship if you would like more info on who we are and why we do what we do i can make sure your local kingdom hall can get into contact with you so you can get the proper knowledge of who Jehovahs Witnesses are. But Please no reason to use Vulgar language when someone like myself has not used that lanuage towards you.

Adam Baxter · 1 July 2016 - 13:48
· · Firefox 47.0 on Windows

If you don't like it, do something about it.

Jeremy Sherber · 1 July 2016 - 13:40
· · Chrome 51.0 on Windows

andy you must be one of those entitled people i really hope the government does real tests for those recieving benifits along with drug tests because at this point some people that get it shouldnt and it leaves those who do need it unable to get it because people abuse it.

Brian Scudder · 1 July 2016 - 13:18
· · Safari 9.0 on iPhone

Jeremy, many of us ARE entitled as we worked all of our lives and paid into as Our government is famous for mishandling monies that the people pay them so, I understand the concerns about our money that WE own.

Annie Turner · 1 July 2016 - 13:01
· · Internet Explorer 11.0 on Windows

I still cant get into the website but i know i can pay bills. It seems like only the site is down...Or so i am guessing

Adam Baxter · 1 July 2016 - 12:38
· · Firefox 47.0 on Windows

Just called three times. The first two times I got a series of beeps and nothing. The third time I got the recording, went to connect with a service rep, the recording told me that there was heavy call volume and to go to their website for account info, then hung up on me.

Jerry Magpali · 1 July 2016 - 12:34
· · Chrome 49.0 on Windows

able to get money from atm and pay bills online. But site still not able to login to check acct. In California.

Adam Baxter · 1 July 2016 - 12:31
· · Firefox 47.0 on Windows

This is a real problem. It's a holiday weekend, which means if they don't resolve it today, then it probably won't get fixed until Tuesday, July 5th.

Adam Baxter · 1 July 2016 - 12:27
· · Firefox 47.0 on Windows

Just tried to process an online payment again. Card declined. This is beyond ridiculous.

Adam Baxter · 1 July 2016 - 12:09
· · Firefox 47.0 on Windows

Just got on the website, at least for the moment, and into my account here in Massachusetts.

Tony Carlozzi · 1 July 2016 - 11:44
· · Chrome 51.0 on Windows

It is down in boston page will not load and when you call it says call back later this sucks

Annie Turner · 1 July 2016 - 11:14
· · Internet Explorer 11.0 on Windows

It's still down in Tennessee and i am hoping it will be available soon, the website. Because i need to check my balance and pay some bills...anyone else still having problems accessing the website

Gwen Tinker · 1 July 2016 - 10:57
· · Chrome 51.0 on Android

Service is down. Website won't load. Hope this does not affect our ability to access our benefit payments today.

Kristie Barbosa · 1 July 2016 - 10:30
· · Chrome 49.0 on Windows

anyones SSI show no pending and still a 0 balance when in fact you should have got your payment this month?

Kimberly Taylor · 1 July 2016 - 09:54
· · Chrome 51.0 on Android

Well having the same issue as y'all are having. I believe our corrupt government is doing shady shit with our money. When are we the people going to stand up? They've gotten way out of hand.

Michelle Ann Green · 1 July 2016 - 08:34
· · Android Browser 4.0 on Android

Still won't load ..itsbeeb almost 24 hours..Please FIX!!

Elissa Corrie · 1 July 2016 - 06:51
· · Chrome 51.0 on Windows

It has been down for more than 2 hours in the southeast US.

Don Jenkins · 1 July 2016 - 06:07
· · Chrome 51.0 on Android

Down here in Australia too

Michelle Ann Green · 1 July 2016 - 05:38
· · Chrome 11.0 on Linux

Down in Michigan...won't LOAD AT ALL

Xim Voodoo · 1 July 2016 - 05:17
· · Chrome 51.0 on Windows

Not working in NY.

Freedom Rodriguez · 1 July 2016 - 04:20
· · Safari 8.0 on iPad

It is down again. I am in Oregon.

Jesse Mcdermitt · 23 June 2016 - 04:47
· · Safari 7.0 on iPhone

Cannot access my cards info says"unable to access your card account please call back in 30mins"!

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