website not working? Is it down right now? Server Status Check screenshot
Direct ExpressWebsite Name:
www.usdirectexpress.comURL Checked:
Response Time:
Last Down:
Checking Direct Express
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Direct Express Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:4092.74 ms. 
20:2593.18 ms.
04:3792.14 ms. 
11:0591.43 ms.
14:5592.18 ms. 
21:5890.5 ms.
00:4992.03 ms. 
04:3687.98 ms.
10:0391.53 ms. 
12:2792.03 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:54

We have tried pinging Direct Express website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Direct Express - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Sheryn Chambers · 14 May 2016 - 23:24
· · Chrome 50.0 on Android

Still down here in central Florida at 722 pm EDT.

Darlene Burt · 14 May 2016 - 22:55
· · Chrome 50.0 on Chrome OS

It is still down I am in PA and when I go on it says the website is not safe. Never seen that before

Bill Kratzer · 14 May 2016 - 20:25
· · Firefox 46.0 on Windows

still down as of 3;25 pm today

Sheryn Chambers · 14 May 2016 - 19:58
· · Chrome 50.0 on Android

The site is still down for me even tho your page says it is up. 400 pm on May 14.

Sheryn Chambers · 14 May 2016 - 19:44
· · Chrome 50.0 on Android

Not able to reach web site since early a.m. today. May 14, 2016. Tried about five or more times.

Logan Brown · 14 May 2016 - 16:53
· · Chrome 50.0 on Windows

DDoS attack #Oplcarus #Ghostsquad #Anonymous

Logan Brown · 14 May 2016 - 16:52
· · Chrome 50.0 on Windows


Kenneth Martin Jr · 14 May 2016 - 16:47
· · Chrome 50.0 on Windows

Trying to chack my balance online. Website Not found.

Dennis McMahon · 14 May 2016 - 15:42
· · Chrome 49.0 on Mac

Thank you for confirming this. Tried at home and at library. 0ut since at least 0600. Are we under enemy Cyber-Attack? This IS a Treasury Dept. operation...

Cindy Hosier · 14 May 2016 - 12:18
· · Chrome 50.0 on Windows

Website still down, but I am able to access it via my phone app

Shane Thans · 14 May 2016 - 12:11
· · Chrome 50.0 on Windows

Springfield, Massachusetts- Website is down, I personally have had no problems with my money being there when it should be. I also have no problem contacting a live person during regular business hours.

Sam Patten · 14 May 2016 - 11:25
· · Chrome 46.0 on Windows

I can not access the site either. I had reported 4 transactions for a total of over $400 on my card yesterday that I did not make. Lost connection during the process while on phone with a rep, but was able to get it reported ok over the phone, The REP did not know why the website was down at the time. As of 7:24 est 5/14/2016 it is still down.

Cindy Hosier · 14 May 2016 - 11:19
· · Chrome 50.0 on Windows

Cannot access website and no phone support on weekends!

Linda Tibbets · 14 May 2016 - 02:14
· · Chrome 50.0 on Windows

does anyone have direct phone number for Direct Express? and does anyone know why there website is down?

Guy Wagner · 3 May 2016 - 16:26
· · Chrome 49.0 on Windows

Have not recieved my ssa payment check due today 3/3/2016 at 11;25 am want to know why.

Jeremy Winters · 3 May 2016 - 11:04
· · Chrome 50.0 on Windows

when I open the page, it's a bunch of symbols and craziness, can't log in or do anything.

Molly Reeder · 16 April 2016 - 07:49
· · Chrome 49.0 on Android

Just too update everyone please call social security office you may have a temporary hold/ suspension on your payments due to not updating info PLEASE CALL AND UPDATE UOUR INFO AND BE CALM AND RESPECTFUL TOO THE AGENTS IT HELPS

Oak Town · 6 April 2016 - 18:58
· · Chrome 38.0 on Android

Still no pending ?? I am dead broke need to pay bills . I am seing a street plan how to survive in it.!! ;'(

Molly Reeder · 4 April 2016 - 13:08
· · Chrome 49.0 on Android

Well its monday morning april 4th and still nothing NO DEPOSIT NO PENDING wth is going on this is madness

W.B. Standridge · 2 April 2016 - 20:58
· · Internet Explorer 11.0 on Windows

OK, Hope this helps all. I contacted them, first person said there was no deposit, to call SS Office Monday. Asked to speak to a Supervisor. Was tried to be put off but presested and talked to Micea, emp# 8122708 (make sure to get that if you talk to ANYONE there. They have to give you a first name and emp#). Was told first that system was down, asked how the 1st person could say there was no deposit when system down. Next was told that would need to contact SS, again asked why if system was down, that I have checked on the 31st at 10pm EST and said pending deposit. Was again told no pending deposit. I then informed her that according to this site, and others, that there was 1st reported system down, then upgrading, then accounts where locked down due to a hack. She paused then said she knew nothing other than system down. I then informed her that Monday i was calling my congressman, and asking for a congressional, and also forwarding all information including this site to Jamie Saterfield of the Knoxville News sentinal since something this serious had not hit the news yet and if a security breach had happened and they where covering it up, that was serious and the public needed to know. She then stated that all she knew was the system was down and all should be fixed by monday morning 1am. I then informed her that if it wasnt, then i truely hoped she knew what a congressional was, and that no matter what, they should NOT have decieved people if a hack had happened. The call was then ended with her appoligizing again stating that SHE, not the company, only knew what SHE was told. People, Start spreading the word, and dont call SS, call your state rep, congressman, and news. something is up here....

Elaine Thomas Evans · 2 April 2016 - 19:43
· · Chrome 49.0 on Windows

I don;t know whats going on but card states nothing pending for April 1,2016 been doing this for a few days now only because I never heard it was pending spoke to someone finally today at direct express and states they didnt send funds now we know better than that never had this problem before

Oak Town · 2 April 2016 - 18:31
· · Chrome 43.0 on Android

No pendibg no cash on my ssi direct ezpress card card. From oakland california . need bills to pay . :'(!!!!

Sherri Beard Price · 2 April 2016 - 13:33
· · Firefox 45.0 on Windows

I need to find out where is my April payment.The card said I have $39.Everytime i call it's a different amount.My husband died from cancer.I have no help.I depend on my check.That's allThe income I have.I can't use my card to pay bills. When can I get my check?IT said it was deposited April 1 2016.It is not there.

Texie DeLana · 1 April 2016 - 22:20
· · Chrome 49.0 on Android

I can access my account but I can't use my card plz help me this this is my only income

Tricia Amsden · 1 April 2016 - 21:53
· · Chrome 49.0 on Windows

still cannot get through the phone services and mine is saying fraud suspension and cannot use my card

Tricia Amsden · 1 April 2016 - 21:39
· · Chrome 49.0 on Windows

Chat Conversation Start

You and Mary Margaret Rice aren't connected on Facebook
im having the same issue on my direct express and cannot get through on the phones can you? mine also says fraud susension ive called ssa and noone can help only this stupid direct express

Mary Margaret Rice · 1 April 2016 - 20:36
· · Chrome 49.0 on Windows

It is up and running now but, I still can not access my account. It says Fraud Suspension. What does that mean? Anyone?

David Bailey · 1 April 2016 - 20:08
· · Opera Next 36.0.2130.46 on Windows

I'm disabled & get SSDI money each month.
I'm frugal.
I eat cheap & store a 3 month supply of food.
I go to a local food pantry too.
I keep my bills paid several months ahead.
I keep cash on hand.
It's taken me years to do this.
But I looked ahead & took care of business.
I'm poor & can't afford to get my teeth fixed but am slowly saving my money to get a set of dentures once my few remaining teeth get rotten & pulled.
Medicaid pays for pulling my rotten teeth. :)
As time goes by I eat softer food. :)
Till I get my dentures. :)
Direct Express had problems before & blocked my card.
Because I looked ahead & had food & everything paid it was no problem till they got things fixed.
I don't need to use my card for several months.

Sue Sinichko · 1 April 2016 - 19:59
· · Chrome 49.0 on Windows

tried all morning to get through online and kicked out or completely shut out on website...msg: "website refused to connect." Finally, after several hrs. got through to Direct Express in automated voice hell... abt an hr ago got a 'person' saying that they can do nothing and would have to submit a trouble ticket for their IS department that would not be resolved for 5 days. ????? I asked to talk with a supervisor, was put on hold for 10 minutes and then disconnected.

Jutta Evans · 1 April 2016 - 19:47
· · Chrome 49.0 on Windows

they should let people know on the phone and on there web site that the site is down. 1April 2016

Diana Cooley · 1 April 2016 - 19:26
· · Firefox 38.0 on Windows

The ATM keeps kicking my debit card back out saying the account is invalid. The customer service line says to refer to the website, which is obviously down and then hangs up on you and tells you to call back. For a government agency they sure aren't classified enough to fix the technical problem. We trust these people with our country and we can't even trust them with our money.

Mary Rice · 1 April 2016 - 19:24
· · Chrome 49.0 on Windows

:( Website is still down and still can't talked to anyone by phone!

Blake Kristen Sanders · 1 April 2016 - 19:17
· · Firefox 45.0 on Windows

There wasn't a security breech. If anyone has anything pending coming out of their account, Direct Express is putting a hold on the account to make sure that the people don't get the money without you approving it first. For instance, I had Amazon Prime linked to my card and Amazon was trying to charge my card for $104 everyday. They put a hold on the card to make sure they didn't take my money without me knowing about it.

Donna Mace · 1 April 2016 - 18:44
· · Opera Next 36.0.2130.46 on Windows

I have been trying to check my husband's balance all day, it is still down. The website, that is. I was able to call the automated system and get the info he needed.

David M. Higgins · 1 April 2016 - 18:42
· · Chrome 49.0 on Windows

Worst April Fool Ever

Renee Ellen Dale · 1 April 2016 - 18:37
· · Chrome 46.0 on Windows

Thanks Blake! I spoke to SSI there was no govnt security breach,they said they would have been alerted seems like this is on Direct Express end. Hope u get it all worked out. They must have shut the page down until issues with some are resolved. When you call it says too bust to taake calllcheck web page. They know darn well its down they need to say something!

Josie Fald · 1 April 2016 - 18:35
· · Android Browser 4.0 on Android

I am a disabled veteran, and depend on my V.A. benefits to make a good dent in my bills. What the hell is going on that an atm tells me that my account can't be accesed? I can't get a good percentage of my meds, I can't make my car payment,dand I sure as shells can't buy any top ramen noodles to eat. I barely survive on what I get as it is, and major setbacks like this are just another boot to the head of an already unstable person. Get it straightened out A.S.A.P.

Courtney Alcantara · 1 April 2016 - 18:27
· · Chrome 49.0 on Windows

Still down. Get it fixed. Youre f#!king with peoples money, security.. This is the company you trusted the Govenment with for us.. Get it fixed before hell breaks loose.

David Bailey · 1 April 2016 - 18:20
· · Opera Next 36.0.2130.46 on Windows

Thank you. :)

Blake Kristen Sanders · 1 April 2016 - 18:13
· · Chrome 48.0 on Android

It says "we have an important message regarding your account, we will transfer your call to a customer service representative,"

David Bailey · 1 April 2016 - 18:11
· · Opera Next 36.0.2130.46 on Windows

How can you tell, by phone, if your card is blocked ?

Robert Timmons · 1 April 2016 - 18:04
· · Chrome 46.0 on Windows

used card at ATM no issues, thank goodness

Blake Kristen Sanders · 1 April 2016 - 18:04
· · Firefox 45.0 on Windows

My balance is what its supposed to be. But they put an alert on our account so you cant even use the card for anything ! We are waiting to speak to a senior representitive. They are the only ones who can take off the ALERT !

David Bailey · 1 April 2016 - 18:01
· · Opera Next 36.0.2130.46 on Windows

The site is down. I used the phone number & it worked. My money is all there. :)

Renee Ellen Dale · 1 April 2016 - 17:58
· · Chrome 46.0 on Windows

Blake said security breach my balance was fine so what is the planfrom D E? Why some people only?

Blake Kristen Sanders · 1 April 2016 - 17:54
· · Firefox 45.0 on Windows

We are finally on the phone with someone anyone who is having issues with their cards, they are telling us they put a block on a lot of people's cards due to a security breech or they did what is called put a lid on the account. We are getting it fixed now.

Sheila Welling · 1 April 2016 - 17:50
· · Internet Explorer 11.0 on Windows

I can't either but it's because the website is down.

Blake Kristen Sanders · 1 April 2016 - 17:34
· · Firefox 45.0 on Windows

Nothing is working. I've called the Department Of Treasury and also the bank who does the Direct Express cards and still to no answer. This I think is an APRIL FOOLS day joke on all of us. But yet again its not funny when you are messing with people's lives either. When will someone tell us something ?

Sheila Welling · 1 April 2016 - 17:31
· · Internet Explorer 11.0 on Windows

I was able to check my balance on the phone, but can't get online

Sheila Welling · 1 April 2016 - 17:29
· · Internet Explorer 11.0 on Windows

I was able to check my account balance today, but it shows that someone took $95.39. It is supposedly a pre authorized transaction. I'M UPSET OVER THIS!!! The bills that I pay through my card automatically don't come out until the 3rd of every month and I HAVE NOT used my card once!!!! I have tried to call, but the message that I'm getting is that there is a large call volume and to go online but that is down too!!!!!!!!!!!!!! THEY HAD BETTER GET MY MONEY FIGURED OUT!!!!!!!!!!!!!

Sherri Beard Price · 1 April 2016 - 17:23
· · Firefox 45.0 on Windows

I tried on the card. IStarted off 700;had changepassword 2-3 timesWith in 5 minutesIt was 323.00. 5 minutes later 36 dollars.I haven't bought any bills or nothing.Don'tcall,you'll get no answer.I hope someone would tell us when it will be fixed.It's no fun without lights.

Oak Town · 1 April 2016 - 17:18
· · Chrome 43.0 on Android

Keep calling it and theres still no balance . it always have its cash on the 1st if the month and still nothing. I have bills . god pls bless us. Its stressfull lord i call you the almighty amen

Renee Ellen Dale · 1 April 2016 - 16:56
· · Chrome 46.0 on Windows

I just used my card to make a payment online to pay a bill it worked called in for balance after it was correct. Phone is off & on working They need to post something on their auto phone so people wont be so concerned.

Tricia Amsden · 1 April 2016 - 16:29
· · Chrome 49.0 on Windows

cannot get through on the phone with customer sevice, nor use my card my card is sayind fraudulent suspension, what the hell does that mean and when will this be fixed

Russella Mcdowell · 1 April 2016 - 16:14
· · Firefox 45.0 on Windows

cant check balance online april 1 2016 been down since last night

Sarah Johnson · 1 April 2016 - 16:12
· · Safari 9.0 on iPad

No pending deposit no funds direct express said to call so because they handle the deposits

Larry Lomenzo · 1 April 2016 - 15:54
· · Chrome 49.0 on Windows

I can access account info, via phone, now. Was not able to do so earlier today. Website STILL down...UGH!

Abby St John · 1 April 2016 - 15:41
· · Chrome 49.0 on Windows

Although their website is down, my funds got posted to my card and I am still able to use it. It hasn't been declined yet. They have an app for smartphones that is still working. I just need to get on the website to do a funds transfer. Guess it will have to wait.

Oak Town · 1 April 2016 - 15:40
· · Chrome 43.0 on Android

Someone pls help whats going on?

David Robert Bliwas · 1 April 2016 - 15:27
· · Safari 9.0.3 on Mac

The Direct Express web site is down...but I called and the correct balance is there - if the site is down can you still use the card?

James Vaughn · 1 April 2016 - 15:12
· · Firefox 45.0 on Windows

my money was on the card i went to the bank ATM to check balnce... try that if you cant seem to get on the website or to check it by phone... good luck :)

Mary Margaret Rice · 1 April 2016 - 14:23
· · Chrome 49.0 on Windows

Direct Express is down? OH NO

W.B. Standridge · 1 April 2016 - 12:53
· · Internet Explorer 11.0 on Windows

Hope that they have not been hacked/attacked.

Tanya Grissom Garvin · 1 April 2016 - 11:21
· · Chrome 49.0 on Windows

Direct Express put my money on an expired card! I have no access to it now. Thanks. Now the customer service is unavailable as says to call back later. Hope they have enough money to cover all the late fees.

Ashley Malone · 1 April 2016 - 10:47
· · Chrome 49.0 on Android

Still nothing...

Ashley Malone · 1 April 2016 - 10:46
· · Chrome 49.0 on Android

Still nothing!

David Robert Bliwas · 1 April 2016 - 10:29
· · Safari 9.0.3 on Mac

Cannot login to the site to check my balance ....

Nena Nataly Contreras · 1 April 2016 - 07:24
· · Chrome 47.0 on Android

I have direct deposit for my son Social Security but is not showing up in my bank is anybody having the same problem

Kari Wilson · 1 April 2016 - 07:05
· · Chrome 49.0 on Android

Mine says no pending and no payment has been posted. Called representative said they are doing updates.

Oak Town · 1 April 2016 - 06:36
· · Chrome 43.0 on Android

Someone pls help

Missy McCormick-Howard · 1 April 2016 - 06:17
· · Chrome 30.0 on Android

It says I have no payment any one else having that problem

Marvin Keller · 1 April 2016 - 05:40
· · Android Browser 4.0 on Android

Always like this

Norma Gellerstein · 1 April 2016 - 05:37
· · Internet Explorer 11.0 on Windows

cannot log in to my accounts-whats going on

Jerry Vanhorn · 1 April 2016 - 05:37
· · Chrome 49.0 on Windows

What's going on i have bills to pay this morning. I can't even call to check my card. What gives??

Oak Town · 1 April 2016 - 05:35
· · Chrome 43.0 on Android

Whats going on??????

Renee Ellen Dale · 1 April 2016 - 05:12
· · Chrome 46.0 on Windows

The phone is down too I need to chck deposit to pay my bills.

Rachel Ferguson · 31 March 2016 - 23:45
· · Chrome 49.0 on Android

Mine has been pending for 3 days but my dads isnt hes worried.

Oak Town · 31 March 2016 - 17:10
· · Chrome 43.0 on Android

Ive been calling to check if i will have my cash depending for april 1st and the voice machibe does bot say nothing about it.. What is going on ? I need help rent is due!!! Omg

Clarence Ford Squad · 29 March 2016 - 18:38
· · Chrome 47.0 on Android

Haven't receive pending payment have any one receive pending payment

Iesha LovingGod Ragsdale · 29 March 2016 - 13:50
· · Chrome 48.0 on Android

Mine isn't pending either. What is going on

Jamilla Everett · 29 March 2016 - 13:12
· · Chrome 49.0 on Android

On the 28th pending for deposits post but nothing for April 2016

Jovan Chapman Maldonado · 29 March 2016 - 00:20
· · Chrome 49.0 on Android

I usually hear a pending deposit but still nothing what's going on.

Chenoa Enderle · 28 March 2016 - 14:52
· · Chrome 30.0 on Android

Is anyone showing a pending deposit for april 1 2016? I usually hear the message that a pending deposit will be available on xx/xx/xxxx by at least the 28th but so far,nothing.

Joy G. Hoover · 23 March 2016 - 04:54
· · Chrome 49.0 on Windows

Wanted to check my balance and and I get an error message that says '' We are sorry but we are currently experiencing technical difficulties. Please return to the main page to try again. If you continue to experience difficulties please call us.

Customer Service: (888)741-1115
Hearing Impaired: (866)569-0447
International: (765)778-6290 (Collect)
I called and it says unable to process your card account please call again in 30 minutes.... Okay I have tried calling back and using the site since then and still no luck!

Shane Koval · 23 March 2016 - 04:45
· · Chrome 49.0 on Android

Trying get my balance and app and phones are not working at all I call and it says unable to process your card CV

Michelle Green · 23 March 2016 - 03:13
· · Chrome 49.0 on Windows

trying to check my leftover balance,the line must be down

Criss Lynn · 3 March 2016 - 15:28
· · Safari 600.1.4 on iPhone

My balance shows but I can't use my money it comes back as declined

Derek Dupont · 2 March 2016 - 00:15
· · Safari 8.0 on iPhone

I'm trying to get through due to the fact that my SSI $ was not on my card well it's saying the card is restricted. I called SSI and they said everything is fine on their end so it's a problem with Direct express. I count on this money to pay my rent. I've called the number on the card several times but get the same recording every time that they are experiencing large quantities of calls and to call back later. Can someone please fix this problem so my bills can get paid without late fees? This is ridiculous!

Brandon D. Gillihan · 1 March 2016 - 16:43
· · Chrome 48.0 on Android

I call and get told "there's a important messages about your account " then transferred and get " we are have high call volume call back" when??? Wth!?!

Andrew Small · 29 February 2016 - 18:04
· · Chrome 48.0 on Android

I still dont have a pending deposit and im really worried. Going to call CS..

Belle Jones · 29 February 2016 - 14:48
· · Chrome 47.0 on Android

So I spoke to someone at direct express and the deposits are acting funny because February normally only has 28 days and today is the 299th

Leonard Dunnam · 29 February 2016 - 13:31
· · Firefox 44.0 on Windows

I get my pending deposit in a email and i got it the other day plus i called my card and it also told me i have a pending deposit on march 1 at 1am i callled Customer Service just a few minutes ago got right through and they told me they stop using firefox and said you can only logg in on internet explorer try it it works and let us know if it works for you

Ta'Nesia Tharpe · 29 February 2016 - 13:21
· · Android Browser 4.0 on Android

Is anyone showing a pending deposit yet?

Leonard Dunnam · 29 February 2016 - 13:08
· · Firefox 44.0 on Windows

Just found out you cant use firefox anymore they changed it you can only use internet explorer

Grace Lifechurch · 29 February 2016 - 01:12
· · Safari 8.0 on iPhone

What going on with pending depoist non as yet from chanell

Grace Lifechurch · 29 February 2016 - 01:05
· · Safari 8.0 on iPhone

No pending depoist as yet hope not only one

Gina Gardner · 29 February 2016 - 00:17
· · Chrome 47.0 on Android

Does anyone get payments deposited on Direct Express on the first of the month are your deposits pending as yet

Andrew Small · 28 February 2016 - 21:45
· · Chrome 48.0 on Android

No pending deposit for me yet, its usually here by now. I hope im not the only one.

Gina Gardner · 28 February 2016 - 19:47
· · Chrome 47.0 on Android

My account usually state's a pending transaction by now but it isnt, is there a problem

Sarah Stippert · 5 February 2016 - 06:49
· · Chrome 47.0 on Android

So an update on my situation; Apparently I was cut off and only JUST got the letter today stating that I would no longer be receiving benifits. I called the social security office the other day trying to figure out why I hadn't recieved my money and they told me there was nothing in the computers saying that my benifits had been stopped. Although they said they would send me an appeal letter. In that letter was the letter stating I was cut off. Apparently the decision was made back in NOVEMBER 2015! I'm now pissed because they had THAT MUCH TIME to contact me and let me know of this decision! I would advise everyone who has still not recieved their benifits to contact SSI and also check your mail.

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