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Direct ExpressWebsite Name:
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Direct Express Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
13:4877.01 ms. 
16:1378.7 ms.
19:1378.15 ms. 
21:1976.97 ms.
00:0677.89 ms. 
02:1377.13 ms.
04:1876.92 ms. 
06:3277.15 ms.
08:5381.98 ms. 
11:2979.04 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 13:11

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Having Problems with Accessing
▼ LAST 24 HOURS ...
Dawn Baker · 15 hours 52 mins ago
· · Firefox 36.0 on Linux

there is a problem between the direct express folks and comerica bank...whether it is a technical glitch or something more i dont know, but this is what is rumored to be going on.

for those of you who are still waiting, be patient as they will rectify matters asap.

Holly Dawn · 1 day 6 hours ago
· · Firefox 35.0 on Windows

Now it's Saturday morning and still no SSI direct deposit.

▼ LAST 7 DAYS ...
Holly Dawn · 2 days 8 hours ago
· · Firefox 35.0 on Windows

As of 7 AM Us central time still no deposit from SSI, I'm getting concerned because I have some bills that are due soon.

Dawn Baker · 2 days 10 hours ago
· · Firefox 36.0 on Linux

a recording comes on ...please try again later...then it hangs up!

when i get paid i am gonna zero out this account and close it!! while i am doing that i will in all likelihood go back to NetSpend who i am missing right now!!

Dawn Baker · 2 days 10 hours ago
· · Firefox 36.0 on Linux

i am gonna try to talk to a rep

be right back

Dawn Baker · 2 days 13 hours ago
· · Firefox 36.0 on Linux

a brief note about filing a claim with social security right now: last month they told me the same thing but i held off because i called the state office (i get state supplement only) and the first thing they said was "do you have direct express?" when i told them yes then they told me that they were having problems with them but it should be rectified shortly.

so before you call social security, i would wait because it might mysteriously appear in your account before long.

btw i live in new york so i dont know how it is in other states but that is what i was told.

Megan Bailey-Ramirez · 2 days 13 hours ago
· · Chrome 30.0 on Android

I just talked to customer service and they said the problem should be resolved in 2-3 hours

Holly Dawn · 2 days 13 hours ago
· · Firefox 35.0 on Android

I managed to get through to customer service after a half hour waiting but then I was told that I needed to call my local Social security office and file a claim, ugh.

Dawn Baker · 2 days 13 hours ago
· · Firefox 36.0 on Linux

i tried calling them but i could not get through to a rep...heavy call volume it says and then it hung up on me!!

such lousy service...this should be a warning to you folks to go find another bank or prepaid card with better service!!

Aj Silva · 2 days 13 hours ago
· · Android Browser 4.0 on Android

Went to atm at 7-11, tried withdrawing $400. Cancelled the transaction. Went to a bank atm where I was told I have insufficient funds. The first atm didn't dispense cash but still took it off my account. Called the atm company and they said it would be fixed in the morning. If it wasn't then I would have to file a dispute with direct express. Yeah, cause my landlord wants to wait weeks to get rent. This happened in november too. Directexpress, get your $hit together. Seriously sick of the stress. Of course, I've called them but they have "a heavy call volume" and then hang up on you.

Breezi Maciel · 2 days 13 hours ago
· · Safari 8.0 on iPhone

Went to atm didn't dispense money, took off ny account. Came home and after 12 calls, 2 disconnected and the others said busy try again one of the disconnected didnt disconnect until inspoke to an was back on card within 5mins, went to a different atm and card worked. This is the first time in 6 years I hve ever had an issue

Dawn Baker · 2 days 13 hours ago
· · Firefox 36.0 on Linux

still no ssi money in my account...and its after 2am eastern time!!

i guess i will be switching banks sooner than later!

Robert Metcalf · 2 days 13 hours ago
· · Chrome 34.0 on Android

Pissed off this happened last month same thing now i went to get money at atm and didnt get none and its withdrawn from my account .why cant they fix the crap i need to sleep and freaking out over the money

Dawn Baker · 2 days 13 hours ago
· · Firefox 36.0 on Linux

still no ssi money in my account yet....

...time to look for another bank folks...which i will do first thing in the morn!

Faires Annastasia Newman · 2 days 14 hours ago
· · Android Browser 4.0 on Android

Yea I know same problem as last month, if enough of us call and bitch they might give us our money back later tonight otherwise could take us 45 days.exact same as last month only it was back up quicker this time, probably didnt effect as many of us this month as past month

Holly Dawn · 2 days 14 hours ago
· · Firefox 35.0 on Android

It's past 1 AM Us central time and my SSI deposit is still not in my account balance.

Sonya Micker · 2 days 14 hours ago
· · Android Browser 4.0 on Android

Im so upset right now

Sonya Micker · 2 days 14 hours ago
· · Android Browser 4.0 on Android

Someone please help. What fo I have to do. I made a withdraw and I never received my money out of atm. The balance has it withdrew

Sean Fortin · 2 days 14 hours ago
· · Chrome 40.0 on Windows

Yeah I'm having same thing in Lowell mass, when i call my card it says cannot access my acount and to try back in 30 minutes, OMG I also have learned to make withdrawls at BANKS, reputable ones with big manes cuz every cuple months last yr id goto a ATM and get no cash even tho it was removed from my account, and been tied up days because of it. If i cant pay my slightly past due rent in the next 4 days i loose my house. This should be a reliable system its for DISABLED PPL!!!!

Faires Annastasia Newman · 2 days 14 hours ago
· · Android Browser 4.0 on Android

Well the stupid f#!ks just did it again this month, wonder when ill get my 165 back.f#!king hate this stupid card

Holly Dawn · 2 days 14 hours ago
· · Firefox 35.0 on Android

I can access my account but it isn't showing my balance.

Jessi Lynn · 2 days 14 hours ago
· · Chrome 40.0 on Android

Just tried calling and it says unable to access account. Try again in 30 mins. Why is this an every month thing? They forced this electronic on everyone they neee to get it together!

Thorsten Richardson · 2 days 14 hours ago
· · Chrome 40.0 on Android

Here we go again same issue as last month time to lookmgor new card .

Dawn Baker · 2 days 15 hours ago
· · Firefox 36.0 on Linux

still says unable to connect...i am gonna get rid of these fools as soon as i can...maybe go back to least they post ssa checks at least 2 days early...

Dawn Baker · 2 days 15 hours ago
· · Firefox 36.0 on Linux

i tried to get my balance (i am expecting an ssi direct deposit), but all circuits are busy and the funds have not shown up in my account yet.

here we go again!!!!!!

Raquel De Souza · 1 July 2014 - 08:38
United States · Comcast Cable · Firefox 30.0 on Windows

Yeah now not only am i NOT able to use my card to pay for anything online but for the past 30 minutes i can't access my account through the calling service. Talked to an operator and they give no information whatsoever! Only that they are updating the system and have no time frame as to when the cash will be available for use. Lowell, Ma 11:38am

Charlene Davis · 1 July 2014 - 08:35
United States · AT&T U-verse · Firefox 30.0 on Windows

Used my card at Safeway last night. Declined. Came home and "pending" amount from Safeway on card!!! So mad. Can't get through, can't get online now. This is unacceptable. In California btw

Alexander Barn · 1 July 2014 - 08:34
United States · Cox Communications · Internet Explorer 11.0 on Windows

Site seems to be down.. cannot get access, get message they are experiencing technical difficulties.

Krissy Kinsey · 1 July 2014 - 07:53
United States · Time Warner Cable · Firefox 31.0 on Windows

just got up, haven't tried it yet today... except I wasn't billed yet for an online purchase and it's not saying my pending deposit for the 3rd... I'm getting very concerned

Kurt Smalley · 1 July 2014 - 07:47
United States · Comcast Cable · Internet Explorer 10.0 on Windows

My wife and I are in Philly and she is having the same problem with her card and pin and cant get through on the phone. Anybody have any success yet

Raquel De Souza · 1 July 2014 - 07:00
United States · Comcast Cable · Firefox 30.0 on Windows

Lowell Ma 10:00am and still not being able to use my card online. i will try cash advance at the banks ATM shortly but i highly doubt it'll work. Anyone in mass area still have issues using card?

Marsha Schunemann · 1 July 2014 - 05:29
United States · Comcast Cable · Chrome 35.0 on Windows

Same thing last year, a ton of people posted they were getting hung up on and everything, and it took them at least until morning to fix it, I don't know if they have yet, all I know is a day of moving, without food, is going to blow.. thanks a ton for the continued 'awesome' service :/

Tina Epler-Adams · 1 July 2014 - 01:52
United States · AT&T U-verse · Chrome 35.0 on Windows

Customer service keeps hanging up and not able to use the MasterCards anywhere in Zanesville, Ohio at the moment.

Karen Garcia · 1 July 2014 - 01:01
United States · Cable One · Internet Explorer 10.0 on Windows

@krissykinsey and @jonathanalvarez what everyone is saying is that they CAN get on the site just fine, our problem is that we tried using the cards today (tonight, where) and they were all declined. this time it was MasterCards fault not USDirectExpress. My mother even tried using her card at the Shell Station to buy cigarettes and it was declined

Karen Garcia · 1 July 2014 - 00:13
United States · Cable One · Internet Explorer 10.0 on Windows

I can see MY account, however when I went to pay my phone bill on the tmobile app it say an error occurred HOWEVER when I went onto the usdirectexpress site I saw that the payment went through but since its closing hours at tmobile couldn't talk to them nor talk to anyone at usdirectexpress since it had "a high number of calls" was able to get through got a rude woman that said before INTRODUCING herself "if you are calling in reference to the mass declines of MasterCard we are aware of it as is MasterCard who is working on..." blah blah blah I stated my issue and she said "We and MasterCard are aware of the declines" blathering on about the issues basically repeating what she stated and which I found rude along with her tone. I asked was this why the app would say error about my phone payment yet show that its pending cash payment on usdirectexpresses website, her response "probably, you'll have to check in the morning." well thanks for the help lady!

Dejah Achstein · 30 June 2014 - 23:34
United States · Comcast Cable · Internet Explorer 11.0 on Windows

What pisses me off is if this were happening to wealthy people, it would be all f#!king over CNN, HLN, MSNBC, FOX. Such crap.

Anderson Larry · 30 June 2014 - 23:28
United States · AT&T Internet Services · Internet Explorer 8.0 on Windows

can't get any money from the ATM how long has this been going on and when will it get fixed important appt in the morning need gas money

Van Spear · 30 June 2014 - 23:26
United States · CenturyLink · Internet Explorer 11.0 on Windows

I did some checking and July 1st is the 4th quarter of the US Governments fiscal year, I think this is playing a part and if I am correct I should be able to access money at 12:00PM PST

Shataramarie Jones · 30 June 2014 - 23:20
United States · Comcast Cable · Chrome 35.0 on Windows

tried to take money out didn't give me none, then called my card it said i took out all my money... WTF!!!

Dejah Achstein · 30 June 2014 - 23:20
United States · Comcast Cable · Internet Explorer 11.0 on Windows

We finally just got it to work. Thank GOD!! I hope it starts to straighten itself out for all of you. This is ridiculous. We depend on this money. I sure know my Mama and Dada aren't paying my rent, bills, or feeding my kid. This happened last year I see, wouldda been nice to maybe have been given a heads up or some sort of arrangement could have been made to counteract this crap. But no. Thank you Direct Express, and next time I speak to a rude, ill mannered, outsourced employee, I will be sure to give it back to them.

Jonathan Alvarez · 30 June 2014 - 23:12
United States · Time Warner Cable · Browser 3.15 on PlayStation Vita

this is f#!king bullshit ii walked all across town fo different atm and food chains and i have a bunk leg havnt ate for a good three days what the f#!k

Van Spear · 30 June 2014 - 23:11
United States · CenturyLink · Internet Explorer 11.0 on Windows

Marsha do you remember last year when this happened how long it took for them to fix it? System is down here in Eastern WA State.

Marsha Schunemann · 30 June 2014 - 23:05
United States · Comcast Cable · Chrome 35.0 on Windows

@Car We have no idea, but the same thing happened the EXACT same tinme and day last year... Not sure what the issue is with July 1st but I think this is an issue they need to find a solution for.

Marsha Schunemann · 30 June 2014 - 22:42
United States · Comcast Cable · Chrome 35.0 on Windows

Having issues again I see? My fiance and our roomie just went to go get food and it was declined everywhere, our roomie however was even more unlucky as the cashier at a store told her it was declined, when she came home to look however her card WAS charged and so she called the store to say hey, I want what I bought since my card was charged and he said theres nothing he can do about it LOL pathetic.

Edit: UM yeah and imagine that the SAME day LAST year, NO JOKE this happened scroll down to see me old comments! WTF

Kayla Ward · 30 June 2014 - 22:31
United States · Comcast Cable · Chrome 35.0 on Windows

I went to the store, and got money off of my card, I try to buy something with my card and it said decline. Why? I need this fixed!

Wayne A. Costa Woodward · 18 June 2014 - 20:19
United States · Comcast Cable · Chrome 35.0 on Windows

Government and barack hussein! I overlooked this bs before I signed up. My card has a some money on it yet it keeps declining! A merchant can call mastercard, if they know what they are doing. My insurance company got a decline, she said i'll take care of it. One minute later she had the payment! ONE MINUTE IT IS 2014!!!

Mary Cerne · 19 April 2014 - 12:39
United States · Comcast Cable

I have a lot to say about Direct Express that I did not authorize Social Security to go thru them. I put my bank acct # when I signed up for SS & I also called them a head of time to change to my checking acct instead of savings. They wrote down correct & verified it with me. I got no direct deposit on April 9th was told that it went thru Direct Express & gave me #. Its a MC debit I told them I don't have a card, we mailed it out March 6th, let me check. I see the card was never activated. Will mail out again take 5 to 10 days to get (must be coming from across the ocean). Today is 10th day no card in mail. We can 2 day ship it to you by ups for $13.50. What kind of crap is this going on? I want my damn money. They told me I can pay the $13.50 or $1.50 for them to wire my money to bank. No other company does that. So today at 4-19 256p talked to Jessica-supv. Didn't like her attitude( bet if it was her money she would be upset too). Wait till Monday or Tuesday. If you don't get it call us. Another 5 to 10 days or $13.50 for 2day by Ups. Social Security has my name, addr, & phone#.... They should have called me or sent me a letter not just do what they please with someone's money. What kind of racket are they running? I had something I was going to buy while it was on sale at a excellent price. I waited 66 years to get my SS & they screwed it up. Yes, I am livid about this & I will tell others all about Direct Express because they are a joke. And Social Security you need to get your act together.

David McDaniel · 10 April 2014 - 05:52
United States · Windstream Communications

It is bull--- that I can't log in to my account. You should help seniors out when they are having a problem. If you can't do what you say then you should turn it over to someone that can. You are using my money but you can't let me log in. I have been trying for three days. Get it together damnit.

Dee R Nakamura · 27 March 2014 - 11:44
United States · Verizon FiOS

Direct express, rude customer service!!!
I help my father out with his bills, Couple of months ago his account was compromised! I caught it.. checking his account now, I tried to log in and forgot his password, so I clicked on get new password and they emailed me a temp. Well, the temp doesn't work! tried so many times and got locked out! and they want me to get a new temp password! *frustrated* I called the phone number and they said that they can't speak to a third party anymore.

My father is hard of hearing and doesn't know anything about the computer and how things work! he tried explaining to them...and the lady hangs up on him!!! called again and I was telling my father what to say, she tells my dad that He can not repeat what I am telling him! He is got so upset! he threw the phone down n said what the hell...

I answered all their dam questions! It would be so much easier if they talked to you!

Mary Steinebach · 3 February 2014 - 06:25
United States · CenturyLink

Well it seems that not being able to access Direct Express is an on going problem. I suggest you all call Social Security and complain. Complaining to Direct Express is not going to do you any good. Secondly as someone else mentioned transferring money to a personal account will not protect your money. If you want to transfer money to an account or just get cash without paying extra you have to get cash when making a purchase. Just because you cannot access Direct Express does not mean your card does not work. Call the number on the back of your card or just try to make a small purchase to see if it will work.

I wonder if the site is just overwhelmed by so many people trying to access it at the same time. You would think that if that is the problem that Direct Express would at least give an explanation so we would know.

Pam Bell Gregory · 3 December 2013 - 12:01
United States · Windstream Communications

I can't login to the directexpress website! and I see that everyone seems to be having trouble. There has to be a better way!! If I could I would just get my money off this card, but the banks here won't honor that like DirectExpress says. I can get it from the ATM, but only a certain amount and then they charge every time after that. There surely is a better way!!! Please find it for everybody that depends on this!!!

Gale Titus · 3 December 2013 - 10:43
United States · Comcast Cable

I connected once this morning. But haven't been able to at all and I've been trying for the last two hours. This happens every month on the day I get my SS and it's really getting annoying!

Christine Turnbull · 3 December 2013 - 09:58
United States · CenturyLink

I was able to get my balance by calling the 888 number on the back of the card. Now I just hope it works when I actually try to use the card.

Mary Hicks Graham · 3 December 2013 - 08:09
United States · Comcast Cable

This site seems to go down regularly. It must be during the heaviest usage days. It's annoying when you're trying to pay bills online though!

Donna Paladino Elmer · 3 December 2013 - 07:04
United States · Time Warner Cable

so dose effected getting money out at the bank i dont want to go there and find out i cant get my money out

Joey Buelna · 3 December 2013 - 06:33
United States · Comcast Cable

When my money gets in at the beginning of each month I take it out all at once and if I need anything I'll have the finances and wont have to worry about anything or any bank closing. It works great for me.

Edward Rachek · 3 December 2013 - 05:40
Latvia · SIA Lattelecom

It figures, today is the day my automatic payments are deducted from my account, some of my account are being discontinued already because of non-payment!!

Gloria Almeida · 5 November 2013 - 13:14
United States · Time Warner Cable

I received my USDirectExpress card at the beginning of September. First off, the bank that I go and get my cash from, Bank of America (I think they were one of the banks that received part of the trillions of dollars from our federal government via tax dollars back in 2008 so that the economy of the rich and powerful wouldn't collapse nationally and globally and they could go on living their lives of luxury as the continued to crush the poor and vulnerable. Watch the documentary by Matt Damon, Inside Job. Every American citizen should want to try to understand what is going on with the national and global economy. "Burying our heads in the sand" will only bury our children and grandchildren in more debt.) takes a real attitude about giving me cash with my drivers license of 30 some years and my direct express debit card. Last time they even informed me that I could get my cash at another bank and I informed them that their bank was the closest one to where I live. Several days ago I removed some cash at the Hamburg Fairgrounds Casino in Hamburg, NY. Now, I don't know if the mistake is from the casino or the debit card, but the removed twice the cash that I received. I spent at least an hour on the phone with they casino and the debit card 800 number. The casino didn't find any errors. The debit card said I could file a written dispute and they gave me a number. The papers will be in the mail in several days. It may take between 45 to 90 days to settle the dispute. Although according to my direct express statement on- line, one of the amounts from the casino say, "pending cash purchase" and a day later the amount was taken out again and says, "purchase". I wasn't even at the casino on the "purchase" day. The "pending cash purchase" is suppose to turn into "cash purchase". At least that is what has happened with all my other purchases Meanwhile, my auto insurance is ready to be cancelled. Also, I was locked out at Walmart because of my pin number a few days ago. If this ever happens, just immediately call the 800 number on the card and you can change your pin number. It took the Walmart supervisor about 30 minutes to inform me of this fact. It's the same old, same old. Kick the teeth of the poor because they are vulnerable and can't afford a good lawyer. More than 37 million people live below the poverty line in the U.S.A. (Sicko documentary with Michael Moore. Another must see documentary for every concerned American citizen.) We are a force to be reckoned with if we unit with any common cause.

Renee Ellen Dale · 29 October 2013 - 11:24
United States · Time Warner Cable

Anyone having west coast issues.? Usually pending alerts come on cell or on automated phone two days prior. says no pending deposit when I call anyone else getting that?

Janet Bragg · 19 October 2013 - 19:22
United States · Cable One

I have been having a problem logging in to my acct. and accessing my transaction history, e.t.c.. My email addresss is janetb** please tell me how to log in to my acct. Sincerely, Janet Bragg

Kimberly Fraire · 27 August 2013 - 17:06
United States · Charter Communications

if you want to get straight thru to a live person as soon as they say hello hit 3 and it will take u straight thru

Lena Gaia · 6 August 2013 - 06:24
United States · Comcast Cable

We've been promised for years to be able to pay bills online like Banks do, can only contact the creditor and they have to request payment. Now problem with going to Bank and getting cash to put into checking account to pay bills (online like Banks do, easy and no cost) -- DirEX won't allow withdrawal of over a certain amount per day now (my Bank says it's DirEX and not them) and we used to be able to get all funds out in one day to pay our bills but not in last couple of months; Dir EX charges $3 fee at ATM for withdrawals up to $600 plus the transaction fee at the ATM $3 or so -- Comerica Bank and Wells Fargo (never seen a Comerica Bank here) look at you like you are crazy if request your money at the teller --- and a cash withdrawal fee from credit card is expensive -- and Banks won't let you get over certain amounts. Most stores that give cash back with purchases have a limit on dollar amount and most are not over $40, so good luck getting cash if needed. DirEx is in business to make money without providing services like a Bank would for a set monthly fee. How does our Government hook us up with such a lousy provider -- should be first class operation with extended and protected services and calls answered expeditiously by trained and skilled personnel.

Dorothy Cannon · 3 July 2013 - 20:02
United States · AT&T U-verse

cant get money out of atm in ft worth cant get ahold of anyone does anyone know how these bozos going to handle this ? Why isnt this on the news ? Why arent the politicians getting on this finding out whats wrong ?How they going to deal with folks having to pay late fees for things like rent utilities ect. I cant get money out to pay the rent n they charge 50 bucks a day for being late. Someone better do something quick or lots folks will be out on the streets homeless.

Dean Kesler · 1 July 2013 - 14:56
United States · CenturyLink

I just got through to Direct Express. The reason cards aren't working is because a "third party" has comprimised the cards and the cards have been de-activated. Call the customer serv number and selec option 3 for lost, stolen or damaged cards. It took me 9 minutes to get through. OR You can go to a Wells Fargo or CoMerica bank and withdraw your money through a TELLER ONLY! OR you can make a store purchase with cash back and withdraw all of your funds. They really suck... I'm just sayin'!

Dean Kesler · 1 July 2013 - 14:08
United States · CenturyLink

I can log onto the website but I cannot get money out of an ATM. I also tried paying my phone bill and the payment would not go through. I have been trying to call off and on all day but all I get is the "we are experiencing a high call volume, please try your call again at a later time." So, I have had nothing but problems with this outfit from day 1! I can't shop, I can't pay bills and now when I go to log on, there is a red pop-up box warning for direct express memebers about fraud!

Emily Czaplicki · 1 July 2013 - 13:46
United States · AT&T U-verse

went to chase bank and was able to get cash thru "cash advance" I suggest to do this... i hope it works out for everyone - from michigan

Lindsay Cleverly · 1 July 2013 - 13:26
United States · Time Warner Cable

I'm in NY state and my card now works at the store and gas station, but it still won't work at the ATM or to pay a bill by phone. I wanted to pay my cable bill by phone but the transaction won't go through. I guess they will just have to wait for their money! Not my fault!

Linzie Glover · 1 July 2013 - 11:34
United States · Fuse Internet Access

Im in Middletown Ohio and my card DID NOT work at ATM only in the store... Im happy to buy food for my daughter, but I need to pull out $400 to pay my rent! Ugh! We wait all month for the little benefits we are able to get in out time of need... It shouldn't be so frustrating!

Jeremy Woytsek · 1 July 2013 - 10:40
United States · CenturyLink

Email Elizabeth Warren here, Congress. She is championing the cause to fix this card and publically challenge the Gov't awarding this card to such a small horrible bank..

Anna Draper Vermillion · 1 July 2013 - 10:04
United States · Charter Communications

withdrawing from the bank does work LaDivine! :) they do charge a hefty fee, though :(

The bank called it a "cash advance". They swiped my card and gave me cash. I wonder if Direct Express will refund the fee I had to pay...

La Divine · 1 July 2013 - 09:32
United States · Verizon FiOS

I don't collect SSI or SSD but I have friends that do and they have solved that issue. For the people who can't access their funds with their ATM card do the technical difficulties you can still access your money, all you have to do is go inside the bank, explain to the teller your situation, hand them your debit card and your Id and they will take care of it.Hope this helps!

Beth Pool · 1 July 2013 - 09:23
United States · Time Warner Cable

Can pay over the phone but ATM not working (I'm in PA) and when you call you get due to a high call volume blah bllah blah this is BS!

Mariah Martin · 1 July 2013 - 08:35
United States · CenturyLink

Card isn't working in Missouri, it's now 10:30 AM. Direct Express, how badly do you want to keep your customers, because it seems like you don't want them at all with the staggeringly minimal amount of service you're giving to us. Fix it, and fix it NOW. These are people's lives that you're messing up, and we aren't going to take it lying down.

Lindsay Cleverly · 1 July 2013 - 07:07
United States · Time Warner Cable

Card still not working here in NY state, tried to pay a bill over the phone and it would not authorize it and transaction did not go through, then tried to withdraw cash with the card at an ATM and it said "Not Authorized" and wouldn't give me the money :( *frustrated* here, anybody know when the cards will be working again in NY state???

Mary Robbins Vanderbunt · 1 July 2013 - 02:20
United States · Consolidated Communications

Held on phone for over an hour, 6 hang ups earlier... Come on DE, quit making people wait to take care of their needs. Certainly, maintainence could have been done before the first of the month...

Steve Davis · 1 July 2013 - 01:22
United States · Comcast Cable

i just did an online purchase to buy some shoes and it worked!! yeaaaa so hope the atm works as well. let ya know.

Emily Czaplicki · 1 July 2013 - 01:22
United States · AT&T U-verse

I was able to pay a bill online but still cant get cash from an atm or use the card to purchase something at the store

Jonathan Boliver · 1 July 2013 - 01:21
United States · Comcast Cable

ok mine is now working, so good luck to everyone else. Fingers still crossed on my end for everyone else out there still having problems.

Ray Baughman · 1 July 2013 - 01:20
United States · CenturyLink

i just made a purchase with my usdirectexpress social security card online... so my guess is it's up and running as of 2:20am MDT

Marsha Monique Schunemann · 1 July 2013 - 01:13
United States · Time Warner Cable

haha we can't either, I really hope they aren't saying that crap just to make people happy.. I mean a problem on this big of a scale needs to be fixed as quick as possible, especially since people are counting on that money for bills, and food & such, playing with people's money is not a game, and this is definitely an issue that should have been brought up on their website a WHOLE lot earlier, so that people were aware of the problems, not a very professional way to handle things on their part, not impressed at all.

Jonathan Boliver · 1 July 2013 - 01:10
United States · Comcast Cable

No problem, Marsha. I just hope they are telling the truth. I still cant use mine. going crazy on this end too so don't feel bad.

Steve Davis · 1 July 2013 - 01:09
United States · Comcast Cable

cool thanks!! i think ill wait the extra 30-45 mins to go to the store again. thanks for the info bro

Marsha Monique Schunemann · 1 July 2013 - 01:09
United States · Time Warner Cable

Awesome, thank you very very much, you gave info to the people who couldn't get through or got hung up on, u rock lol thanks a bunch!

Marsha Monique Schunemann · 1 July 2013 - 01:07
United States · Time Warner Cable

OH NOW they post on their website "we are experiencing technical difficulties we are trying to conduct system maintenance"

Jonathan Boliver · 1 July 2013 - 01:07
United States · Comcast Cable

ok just got of the phone with them and they said that they have got the service up and running but if anyone is still having problems that we should just give it another thirty to fourty five minutes and everything should be running smoothly by then. so fingers crossed everybody.

Marsha Monique Schunemann · 1 July 2013 - 00:59
United States · Time Warner Cable

We have been getting "our service has been receiving higher than normal calls please attempt your call at a later time."

Steve Davis · 1 July 2013 - 00:58
United States · Comcast Cable

when i contact custemer service theres no music or anoucement. just silence. shoulnt they put a message on there website?

Emily Czaplicki · 1 July 2013 - 00:57
United States · AT&T U-verse

not working in Michigan any updates? I don't think these people understand that people depend on this money... when I talked to customer service they made it seem like I should just be calm and try a transaction some other time wtf?

Lindsay Neely · 1 July 2013 - 00:40
United States · Time Warner Cable

I just got back from the store and my card worked... so it works in Ohio :-) Yay!! :-) I just hope this problem gets resolved soon for the other states also :-)

Tammy Orfield Doss · 1 July 2013 - 00:26
United States · CenturyLink

not working in southwest va yet was told at local walmart that it was going to be at least 72 hours this is crazy my bills are goin to reject.

Patty Rodgers · 1 July 2013 - 00:21
United States · Frontier Communications

Two stores refused my card tonight (about 10pm and 11pm Pacific time)!!! So embarrassing and of course I have money in the account. Maddening! Is it fixed?

Courtney Duren · 1 July 2013 - 00:09
United States · Time Warner Cable

Looks like its not working in south cali.. my balance still hasnt been touched so I guess my bf is beating the atm machine at the moment :/

Nevermind, it has been deducted therefore it works! Finally! Too bad the places are closed at this hour We should be reimbursement for this sufferage they've caused!

Marsha Monique Schunemann · 1 July 2013 - 00:09
United States · Time Warner Cable

Yeah Im pretty sure they pay people to figure out problems like this in case this type of shit happens, I'd like to know when the hell they are going to start doing their jobs.. My fiance is quite the computer nut, and he even said that its probably a computer related issue, and all they would have to do is re-set their servers.. come on Direct Express, you had ONE job.

Rob Thompson · 1 July 2013 - 00:01
United States · AT&T Internet Services

its bad enough waiting till the first or third of every month then when something like this happens I swear it felt like a whole nother month till i was able to get my money lmfao

Eugenia Reames · 30 June 2013 - 23:58
United States · Wildblue Communications

Getting a Bank account tomorrow. Hubby is going to the ATM and withdrawing all that is on the card now. And what sucks i will be getting more money on that card the 3rd.

Lindsay Neely · 30 June 2013 - 23:53
United States · Time Warner Cable

Thanks Eugenia... I guess I will get out of my pajamas again to run out to the ATM... and I hope it works... LOL!!!

Rob Thompson · 30 June 2013 - 23:52
United States · AT&T Internet Services

no problem but ya is working now I just withdrew all my money heck with that im gonna open up a bank account

Tina Ray · 30 June 2013 - 23:47
United States · Comcast Cable

I tried 4 different banks, and one poss machine for gas, no go. it is now 11:45 on the west coast and still no good on direct express cards. I do hope they get this fixed asap. HHmmm wondering if its a real snafu, or just the fed's creating chaos at our expense. I am not paranoid, but with all this other s*** happening with the internet and bank hacks, makes one wonder. But why all ssi cards? I hope it comes up by morning.

Teresa Fore Joyner · 30 June 2013 - 23:46
United States · WideOpenWest

any idea when the cards will be workin customer service apprentley is bein rude and hangin up on ppl.. HELP..

Amilio James Valles · 30 June 2013 - 23:45
United States · Suddenlink Communications

thanks for the tip about when you call press three finally got to talk to some one live just to be told to please try to make a trans at a later date and there is no time frame when it will be fixed great huh !!

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