website not working? Is it down right now? Server Status Check screenshot
Direct ExpressWebsite Name:
www.usdirectexpress.comURL Checked:
Response Time:
Last Down:
Checking Direct Express
Please wait while we check the server...
Direct Express Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
15:14113.66 ms. 
18:14113.57 ms.
22:21113.57 ms. 
01:22113.45 ms.
08:59113.69 ms. 
20:12113.83 ms.
23:47113.65 ms. 
18:48113.21 ms.
21:17113.36 ms. 
03:33113.92 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:04

We have tried pinging Direct Express website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Direct Express - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Chuck Messinger · 3 days 9 hours ago
· · Chrome 46.0 on Windows

I cannot get to my transactions page. I can only get to the balance page. I have windows 10 and using Microsoft edge

▼ LAST 30 DAYS ...
Alyona Oleneva · 16 July 2016 - 13:22
· · Chrome 51.0 on Windows

Thank you for all the information that you provided me over the years. I use your service to verify all my potential dates. The amount of information you can uncover with just a phone number is amazing!

Larisa Mosalskaya · 15 July 2016 - 01:40
· · Chrome 51.0 on Windows

Enter any phone number and uncover a wealth of information
Click here ->>

Jessica Vyron · 6 July 2016 - 21:28
· · Chrome 51.0 on Windows

you may dial their number which is working perfectly

this will be really helpful

Mike Taylor · 5 July 2016 - 18:03
· · Safari 9.1.1 on Mac

i can't even create an new user Id online to check on a financial transaction since i keep getting the response that all agents are busy due to high volume of calls coming in and it says to please try my call again later. Thing is I have been trying for the past 3 days.

Janel Bradley · 3 July 2016 - 09:42
· · Safari 600.1.4 on iPad

I called just a while ago because I wasn't aware I would receive the benefits for my son on the first. I was freaking out so called direct express number and the lady on the phone said I need to call 8007721213 and file non payment. I asked her if it was common since my sons fathers disability was processed and that how our child receives his portion of the disability his father gets. She said it does not happen a lot but since it fell on holiday weekend and was supposed to get it on the 1st sometimes there's a glitch in the system and it gets overloaded. Sucks because can't call that number above til Tuesday cause of Independence Day. Just wondering how much longer after the claim of non payment will my son receives his benefits. I've been receiving the benefits for 2 years now and never had a problem. The rep said it happens maybe once the whole time u receive benefits. I'm just glad that since his father got his we will too. Hope this helps anyone. Cause I was freaked out lol bills can't be late cause of a glitch! I know it happens I'm just glad it wasn't only me or I'd be really worried!

Atteus Thundrull · 2 July 2016 - 15:33
· · Chrome 51.0 on Windows

I have been using DE for 3 years now and have never had a problem accessing their website to get my balance...until now on the morning of Friday July 1st 2016. I sure hope they get their act together soon. I'd hate to have to go back to a con artist bank just to get basic financial services.

Aria Capri · 2 July 2016 - 14:19
· · Chrome 51.0 on Android

I still cant purchase or withdraw at all .. I even tried Amazon and nothing .. this is coming from Maryland

Adam Baxter · 2 July 2016 - 14:16
· · Firefox 47.0 on Windows

I'm actually curious if repeatedly failing to provide disability payments on time or not at all by Directexpress would qualify as a violation of the Americans With Disabilities Act of 1990?

Adam Baxter · 2 July 2016 - 14:01
· · Firefox 47.0 on Windows

I am in Massachusetts. Had a lot of the same problems yesterday as the rest of you. Here's an update: I was able to got to the ATM yesterday afternoon and withdraw cash with no problem. I also used the debit card to pay for online purchases on two sites, one of them being Amazon, with no problem. My card still will not work on Ebay, even when I use Paypal, although my debit card through Paypal worked for me on another site. I had no problem on EBay a couple of weeks ago with my Directexpress card, so I contacted EBay customer service as the issue may have more to do with them than Directexpress. I was able to check my balance by phone yesterday afternoon and last night with no problem. I did manage to get on the Directexpress website last night and today, but it remains inconsistent, sometimes it works, sometimes it doesn't. I tried to call Directexpress Customer Service last night to further discuss the EBay issue with my debit card, but the recording said that due to heavy call volume I would have to call back another time or simply would not connect to a Customer Service rep and hang up. Well, that's my story so far. Hope things are going well for the rest of you.

Aria Capri · 2 July 2016 - 13:13
· · Chrome 51.0 on Android

Mine shows I have money but it's not allowing me to pay for anything or withdraw anything .. is this the same.problem youre having ?

Aria Capri · 2 July 2016 - 13:11
· · Chrome 51.0 on Android

Is anyone having the same problems I am.... I mom deposited on the 1st that was yesterday .. in my directexpress app it shows my money is there but I can't purchase anything and I can't withdrawl any money and can't get through to customer service .. I need answers n help please

David Williams · 2 July 2016 - 03:17
· · Android Browser 4.0 on Android

Still cant check balance, live in the dominican republic , although I was able to withdraw money this morning inside the bank, but still cant access online account

Pattaya Pye · 2 July 2016 - 02:47
· · Chrome 51.0 on Android

I still can't use ATM I had to go the customer service in the store to buy something n I had to buy a phone card I got the music with the direct express people but that it.

Joseph Morales Feliciano · 2 July 2016 - 00:02
· · Safari 9.1.1 on Mac

UDATE GUYS...just used my iphone to get onto the site. Its was slow but it let me in all the way to history and to funds transfer. So if u need cash now go to the ATMS now...i am in NYC!!!

Pattaya Pye · 1 July 2016 - 21:04
· · Chrome 51.0 on Android

What they taking a vacation cause of the 4th on Monday or something

Del Jones · 1 July 2016 - 20:15
· · Safari 7.0 on iPhone

Call the number on the back of your card for balance.

Jim Evans · 1 July 2016 - 19:16
· · Chrome 51.0 on Windows

It may be great for those users who can use their card, but I live in Mexico and cannot use my card.. I need to transfer funds in order to access them...

Trever Wahl · 1 July 2016 - 17:57
· · Chrome 50.0 on Android

Someone frauded my account and can't get through to cancel card and get a new one

Nicholas Gruepala · 1 July 2016 - 17:27
· · Chrome 51.0 on Windows

sites down but am able to use my card in stores and can pay my bills online

Shirl Aaron Matatall · 1 July 2016 - 16:17
· · Chrome 51.0 on Android

Yes same for me

Shirl Aaron Matatall · 1 July 2016 - 16:16
· · Chrome 51.0 on Android

Mine says zero balance zero pending never happened before called direct express twice they said say thing nothing pending and they claim they have no issues going on but I figured they would say that

Adam Baxter · 1 July 2016 - 16:01
· · Firefox 47.0 on Windows

Go f#!k your mother you fat bitch.

Pam Baker · 1 July 2016 - 15:44
· · Firefox 47.0 on Windows

Was able to log in and check my balance but the site timed out when I logged out. Still buggy.

Kathie Witzgall Cooper · 1 July 2016 - 15:34
· · Chrome 46.0 on Windows

horrible service

Adam Baxter · 1 July 2016 - 13:48
· · Firefox 47.0 on Windows

You are a fat douchebag and I hope you f#!king die.

Jeremy Sherber · 1 July 2016 - 13:46
· · Chrome 51.0 on Windows

Brian im not saying that those that work for it are not entitled to what they worked their lives to have put back for them but every month people complain about direct express if you can still pay bills and use your card then its ok. If you cant look at the website it is not that big of a deal your money will be there and you dont have to worry about it. i know each month my benifits are deposited into my directexpress account on the 1st every month by 230 am est. i know how much i get per month and i keep track of what i use on paper as well as my account. Not trying to start an argument but andy did not have to go and call me a dbag.

Adam Baxter · 1 July 2016 - 13:45
· · Firefox 47.0 on Windows

The only thing Jehovah's Witnessess are good for is kinlding in a heretic's bonfire.

Adam Baxter · 1 July 2016 - 13:44
· · Firefox 47.0 on Windows

Judging by your profile pic and your curvy figure, I'd say it's a safe bet that you haven't seen your penis in a long time.

Adam Baxter · 1 July 2016 - 13:30
· · Firefox 47.0 on Windows

F#!k you, douchebag.

Jeremy Sherber · 1 July 2016 - 13:08
· · Chrome 51.0 on Windows

wow guys calm down you can still use your money. I have had direct express for awhile and i get the money when its available complaining on here like entitled kids is not going to help.

Brian Scudder · 1 July 2016 - 12:46
· · Safari 9.0 on iPhone

Any luck yet for anyone?

Luis Antonio · 1 July 2016 - 12:21
· · Chrome 33.0 on Android

This is bullshit

Brian Scudder · 1 July 2016 - 12:14
· · Safari 9.0 on iPhone

Website is down. Need to pay bills.

Adam Baxter · 1 July 2016 - 11:41
· · Firefox 47.0 on Windows

I just went on Google and there are hundreds and hundreds of complaints on various sites about Directexpress. I've been having issues with my card since 2 AM. It now 7:40 AM. The website is still down. DON'T JUST COMPLAIN TO SOCIAL SECURITY IF THERE IS A PROBLEM WITH DIRECTEXPRESS. CALL OR VISIT THE OFFICE OF YOUR CONGRESSPERSON. I will be there today.

Annie Turner · 1 July 2016 - 10:33
· · Internet Explorer 11.0 on Windows

still down in TN, but im sure it will be up and running soon. they have to work state by state i am guessing since all runs on servers for specific regions and what not

Kate Dorsey · 1 July 2016 - 10:20
· · Internet Explorer 11.0 on Windows

mine is up now in nj

Kate Dorsey · 1 July 2016 - 10:05
· · Internet Explorer 11.0 on Windows

Still down spoke with rep entire system is down no eta as to when it will be up just told to keep checking. Unable to process on line bill pay declined and will not check balance by phone. coukld be down for up to four hours.

Dave Crusherofstones Letteriello · 1 July 2016 - 09:53
· · Chrome 51.0 on Android

Still not working...ugh

Adam Baxter · 1 July 2016 - 09:41
· · Firefox 47.0 on Windows

Still not working 100%. It worked for one site, but card is being repeatedly denied for another. Website is down, but access to account on phone working fine. ???

Adam Baxter · 1 July 2016 - 09:29
· · Firefox 47.0 on Windows

Had problems with Directexpress earlier here in Massachusetts. Money was in according to my account on website and on the phone, but for some reason it was repeatedly denying payment for online purchases. One finally just went through. Don't know about the other yet. I was a longtime holdout when it came from switching from a paper check to the card. And this is one of the reasons why. I don't like paying for things electronically as I've been a victim of fraud before, including the whole Target debacle a couple of years ago which Directexpress handled in a less than stellar manner.

James McDaniel · 1 July 2016 - 08:53
· · Safari 9.1.1 on Mac

Can not access website to check balance. Phone balance worked but it lagged after i put my numbers in but it eventually worked. Paid some of my bills online, now i just hope they wnet through.

Jessica Norse · 1 July 2016 - 08:20
· · Chrome 51.0 on Android

I called to check my balance and the phone line was busy. Called back 30 min later and my balance was posted. Went to purchase gas and it declined. It said unable to access your account call back in 30 min..ugh

Michelle Ann Green · 1 July 2016 - 07:09
· · Android Browser 4.0 on Android


Annie Turner · 1 July 2016 - 06:02
· · Internet Explorer 11.0 on Windows

I was able to get on the website for a moment, this was about 10 mins ago. But then when i came to this website everyone is posting on, i retried the site and now i cant view anything. personally i believe that everything will be up and running in the morning... theres not much we can do at this moment..

Kenneth Martin Jr · 1 July 2016 - 05:56
· · Chrome 51.0 on Windows

Not responding

Richard Travis · 1 July 2016 - 05:50
· · Internet Explorer 11.0 on Windows

website is down, probably wont come back up until tomorrow morning...go to bed.

Ellen Brantley · 1 July 2016 - 05:39
· · Chrome 51.0 on Windows

Cannot access balance online or phone but it is allowing my payments to go through. Hopefully this will be fixed soon!

Freida Gale Pratt · 1 July 2016 - 05:37
· · Chrome 51.0 on Android

Down in Oklahoma, only half of my deposit loaded.

Rick Court · 1 July 2016 - 05:28
· · Chrome 51.0 on Android

cant get on your site

Sabrina Doingmenotconcernedaboutu Goodwin · 1 July 2016 - 05:17
· · Chrome 30.0 on Android

Wow same SHIT again!!!!!

Karen Garcia · 1 July 2016 - 05:13
· · Chrome 51.0 on Windows

DOWN in Idaho

Debbie James · 1 July 2016 - 05:13
· · Chrome 51.0 on Windows

both internet and phone are not working.washington state

Rnb Dee · 1 July 2016 - 04:21
· · Chrome 50.0 on Android

Card saying no pending in zero balance never happened be for what's going on bills need to be payed phone bill due rent due

Jesse Mcdermitt · 23 June 2016 - 04:47
· · Safari 7.0 on iPhone

Cannot access my cards info says"unable to access your card account please call back in 30mins"!

Chula Vasquez · 23 June 2016 - 04:18
· · Chrome 51.0 on Windows

Cannot access my account via webpage or phone as of 11 pm 6/22/2016 from North Eastern USA

Marilyn J Sloper · 23 June 2016 - 03:13
· · Internet Explorer 11.0 on Windows

Today is June 2, 2016 Can't access my account either by phone or by their webpage tonight. Anyone else having problems here in new england?

Doris Sanders · 10 June 2016 - 01:13
· · Chrome 49.0 on Windows

i have been trying to get into my account on my computer, but it keeps saying too many login attempts, even if it is the first time trying for a while.

Thomas Richey · 6 June 2016 - 18:17
· · Chrome 50.0 on Windows

I need to inquire as to unauothorized charges to my card! I can get my balance and charges,but no live person to explain the charges,. When I call,it says all circuits busy,try later!. I need this info now you sorry SOB';s!

Karen Garcia · 6 June 2016 - 08:02
· · Chrome 50.0 on Windows

bewary of direct express and walmart. some jerk in citrus heights stole the remaining balance of $126.76 from my card and spent it in a walmart. i live in idaho and as soon as i saw that my bank balance was at ZERO i called direct express who said that i needed to cancel my card and get a new one and wait to see if those two walmart purchases go through or not. i waited and they went thru so i AGAIN called and was told that i needed to speak to a level two person and filed a fraud papers answer questions and that i would have to fill out paper work that could arrive in 3-5 business days and that the fraud investigation can take up to anywhere to 45 days to be resolved. so i have NO MONEY NOW and all i want to do is CRY.

Julie Stuckley · 5 June 2016 - 09:37
· · Chrome 50.0 on Android


Paula Brophy · 2 June 2016 - 18:34
· · Chrome 50.0 on Android

If you dial 3 as soon as he automated systemessage picks up u will reach a person directly.

Paula Brophy · 2 June 2016 - 17:01
· · Chrome 50.0 on Android

Call the social security office and report this company for fraud. I am going to right now.

John Dobbins · 2 June 2016 - 16:43
· · Chrome 38.0 on Android

My S.S.I. funds were put on my Direct Express Card on June 1, 2016 at 12:00 a.m. midnight; but apparently YOUR company is having problems. I can't use my card for credit or debit. No rent, no food, no nothing. Now I can't pay my rent and the problem is solely on the shoulders of DIRECT EXPRESS.

Try to call ya'll and your lame system puts all callers back into that ridiculous loop which is a feakin' design to not have to deal with customers directly. I'm anot author who loves to write; and mistreating any person on S.S.I. or Medicaid like dirt is not an action held lightly by a company handling the U.S. Governments money. Maybe a company who is more hungry, has less, and still has a common compassion for us good people, would like the opportunity of serving those whose hands were on the plow and worked and honor this country more than apparent bystanders whose biscuits are sloshin' around in our accounts like they're gravy bowls.


* * * Get To Fixin' It Fabio * * *

Aaron Rodriguez · 2 June 2016 - 13:33
· · Safari 8.0 on iPad

Finally worked for me yesterday morning.

Kaye Mcphail · 2 June 2016 - 12:52
· · Safari 601.1.46 on iPhone

Chattanooga Tennessee my card says 0 balance. ATM won't even except it can't get hold of Directexpress WTH I got bills to pay

Nicholas Lagano · 2 June 2016 - 08:40
· · Chrome 50.0 on Android

Just tried to check account info and was told system is undergoing routine maintenance and I should call back later.

Maranda Zilk · 2 June 2016 - 04:18
· · Chrome 50.0 on Windows

When can we get our money? Tried getting my full SSI payment off at the bank and it was declined this morning. Couldn't check my balance on ATMs as it told me I was declined?
But, good news, if anyone has bills they can pay over the phone or internet, it still works for whatever this issue is for June 1, 2016.
When can I pay my rent though?

Andrea Zawistowski · 2 June 2016 - 00:35
· · Chrome 50.0 on Android

My card is saying I have a 34$ pending transaction and a 4.06 pending transaction. My money was just put on there so how could I possibly have to pending transactions when I just woke up at 11 a.m. and never even used my card I went to pay my phone bill and that is when I found out there was only $14 on my card out of $87 and two pending transactions I know nothing about

Andy Thomason · 1 June 2016 - 21:34
· · Firefox 46.0 on Windows

ok Im going to post this again as it seems the problem is still going on

"I dont know if its been posted here yet or not but I finally got through to some one at Direct express. They tried to tell me they were doing a standard update when I called BS on that due to the day it is. they finally admitted an un accounted for issue that has the whole system down. They had no ETA for return to service other then an expected time of sometime today. hope this helps any one that may be frustrated like I was."

I put that up about 4 hours ago and I know the service came back up across the country for a little while as I was lucky and got a few bucks out my self . If your still haveing trouble refresh this page once in a while, thats how I got the tip it was back up.

Melissa Bambi Farinaro · 1 June 2016 - 20:34
· · Chrome 50.0 on Windows

What the hell is going on? Do these jack@ssess at Direct express have any idea how embarrassing it is to buy something in a store, and then have your card declined 3 times in row, not be able to buy important stuff you need, and end up looking like a total loser???!!! Oh I am beyond pissed at these jerks right now! I tried calling their joke of a customer service number and was told that my information was not accessible at this time and to call back in 20 minutes! WTF??!! Really???!! It's my freaking money, I have the right to know what the hell is going on with it! My entire day was ruined, including a few friends of mine. We all carpooled in a friends car and he had to be in bed by 5 pm. Thanks to direct express's stupidity, he only had 3 hours to do what he needed to do, before he had to be in bed! The card finally decided to come back up about a half hour later when he decided to turn around and go back home, thinking we were all screwed! So we had to go back out again and do all our shopping late in the day! Direct express is rude! They don't give two craps about their customers! They deliberately shut down their website and customer service lines so we can't get through to find out what the hell is wrong! That is downright obnoxious and rude! I'm sure thousands of people were affected by this and scared out of their minds, thinking someone hacked their cards and stole their money! People can't pay their God damned bills! Seriously, what the hell kind of fly by night company are we dealing with here??!!!! I'll tell you this, as soon as that damned customer service line comes back into service, I'm gonna call them up and make them rue the day they ever issued me a card! There is no need for this nonsense. They could have at least had the decency and common courtesy to have posted something on their website or a pre-recorded message on their customer service line, telling us what the hell is going on, so people didn't have to get into panic and worry!

Alicia Cornwell Barkley · 1 June 2016 - 20:23
· · Chrome 50.0 on Windows

Worked for me this time as well. Good luck everyone!

Teresa Allen Green · 1 June 2016 - 20:08
· · Internet Explorer 11.0 on Windows

i just got back from the atm and it let me take money i took it all out....

Kaya Watha · 1 June 2016 - 19:39
· · Safari 9.0 on iPhone

Down in Pittsburgh, PA. I can access info thru their app, but tried three times at two different ATMs. One ATM said "unauthorized usage" and another said "transaction selected cannot be processed. Please contact your financial institution." When I called the # on the back of the card, it says "we have an important message for you about your card account." Then it says their experiencing A high call volume. "you can visit us on the web…" But it doesn't give you the option to hold so you can speak to a representative. I would really like to know what's going on too. I hope they take care of it soon. IT'S my money, and I want it now!

Jorge Madrid · 1 June 2016 - 19:33
· · Chrome 49.0 on Android

My mom can't use her card here in Arizona

John Powell · 1 June 2016 - 18:58
· · Chrome 36.0 on Android

Can't use card for purchases or at atm here in Ky. Can't get any answer when calling customer service. Very frustrating not being able to find out what's going on. Would be nice to know that all will be well.

Emily Bishop · 1 June 2016 - 18:55
· · Chrome 50.0 on Android

Can't use my card, can't use the app, and I'm somehow short 250 dollars in transactions that I clearly haven't done cus I can't use it

Matt Davis · 1 June 2016 - 18:44
· · Chrome 50.0 on Windows

down in oklahoma this kind sucks i have money but cant use it tf

Denise Gianoulos · 1 June 2016 - 18:41
· · Chrome 50.0 on Windows


Julane Lewis · 1 June 2016 - 18:37
· · Internet Explorer 11.0 on Windows

came back up for a min i got my my money but then it went back down my advice is if it lets you withdraw take it all cause it may go down again

Boone Methven · 1 June 2016 - 18:36
· · Chrome 50.0 on Android

Worked great at 2am, been down all morning, ATM says bank doesn't exist, in Vancouver, Washington

Khalil Naser · 1 June 2016 - 18:32
· · Chrome 44.0 on Android

I have money on my card but i got declined at my bank what going on i need to pay my bills here in KS

Randy Jorgensen · 1 June 2016 - 18:31
· · Chrome 50.0 on Windows

Mine says zero ballance. Is anyone else having the same message.

Ana Massien · 1 June 2016 - 18:26
· · Chrome 51.0 on Windows

Direct Xpress was down in GA about an hour ago, finally was able to pull money out of an atm at fnb and go back to pay at walmart, able to pull out small amounts only.

AS far as I know Direct Xpress went down and there is nothing on their twitter or website stating what happened Maybe keep calling them i got a busy error message for about five times and then i was able to check my balance finally that is when it went back up.

Alicia Cornwell Barkley · 1 June 2016 - 18:26
· · Chrome 50.0 on Windows

mine says it has the money there on the phone and online but card still does not work at atm or for purchases.

Randy Jorgensen · 1 June 2016 - 18:25
· · Chrome 50.0 on Windows

I got hold of someone abot 12;30pm cenral time. They couldn't tell me when it would be back up. Just keep calling the ph.# ON THE BACK of the card till it says you have money on your account.

Bherylann Kuebler · 1 June 2016 - 18:19
· · Chrome 50.0 on Android

Tried to open use my card.denied 4 times.then atm gives me a balance,but won't approve withdrawal, despite money shows on balance.Attempts to call useless.And,can't access Web due to they won't recognize new email...I'm out time, gas money, and atm balance check fees.I'm not happy.I have money in there, and need it.Phone says call back later.What is up?

Alicia Cornwell Barkley · 1 June 2016 - 18:11
· · Chrome 50.0 on Windows

Good question I do not want to go back in to town only to have the same problems. I keep trying to call them but cannot get a person it hangs up and says they are busy.

Teresa Allen Green · 1 June 2016 - 18:08
· · Internet Explorer 11.0 on Windows

how will we know when the system is back up ? cant go to atm evey hour to check it

Lisa Junkin Whitaker · 1 June 2016 - 18:04
· · Firefox 46.0 on Windows

Seems to be working here now, at least I can make purchases and pay bills online so far.

Teresa Allen Green · 1 June 2016 - 17:59
· · Internet Explorer 11.0 on Windows

really...i keep getting error when i tryed to use my card ...what is going on? people need there money to pay bills ..

Mary Helen Mcmullin-rocha · 1 June 2016 - 17:55
· · Chrome 50.0 on Android

Down in elgin Texas

Charlese Keayshun Henderson · 1 June 2016 - 17:45
· · Chrome 50.0 on Android

I meant I think the problems come from the Headquarters being in San Antonio TX. But yeah the App is back up here in NC. I think the card may be back up but maybe only for credit purchases. Hope they put the moneybthatbi never got from the ATM back on my card.

Randy Jorgensen · 1 June 2016 - 17:43
· · Chrome 50.0 on Windows

System is down in Omaha,

Alex Hart · 1 June 2016 - 17:41
· · Chrome 50.0 on Android

Down in PA. Cannot use at ATM or purchase anything. I can get into online account but it shows 2 transactions from when I trued to pull $$ from ATM. They took $60 from my account both times yet I didn't get the money, it declined. One was reversed but not the other. They owe me $60 and better reverse it ASAP and fix this problem. I need access to my money.

Stephanie Wright · 1 June 2016 - 17:34
· · Opera Next 29.0.1809.91837 on Android

Is the system up in Memphis TN

Alicia Cornwell Barkley · 1 June 2016 - 17:33
· · Chrome 50.0 on Windows

Can access my husbands online account but not able to pull off money at atm or unable to use to pay with card for purchases. I have bills to pay today and am going insane trying to get it to work. cannot reach anyone via phone. I am in Alabama.

Donnie N Jenn Baisden · 1 June 2016 - 17:33
· · Chrome 38.0 on Android

In Georgia, it says that the money is on the card, but won't let me use it or even withdraw from an atm. When I try to call, it says high frequency call volume then hangs up on me. If anyone knows what's going on or when the problem will be fixed, please let me know.

Andy Thomason · 1 June 2016 - 17:29
· · Firefox 46.0 on Windows

I dont know if its been posted here yet or not but I finally got through to some one at Direct express. They tried to tell me they were doing a standard update when I called BS on that due to the day it is. they finally admitted an un accounted for issue that has the whole system down. They had no ETA for return to service other then an expected time of sometime today. hope this helps any one that may be frustrated like I was.

Brittany Taylor · 1 June 2016 - 17:29
· · Android Browser 4.0 on Android

Mine was down also but now up and working

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