website not working? Is it down right now? Server Status Check screenshot
TracFoneWebsite Name:
www.tracfone.comURL Checked:
Response Time:
Last Down:
Checking TracFone
Please wait while we check the server...
TracFone Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:1552.94 ms. 
22:4870.71 ms.
00:5854.96 ms. 
09:4652.04 ms.
13:1052.68 ms. 
15:2261.41 ms.
17:5254.5 ms. 
20:1661.2 ms.
23:0751.74 ms. 
01:1253.8 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:09

We have tried pinging TracFone website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TracFone - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Nancy Shepard · 17 August 2016 - 17:12
· · Chrome 46.0 on Windows

Website is down. Cannot add airtime. "must choose card" message or session timed out. Card was chosen more than 10 times, still doesn't work.

Jackie Saunders · 13 August 2016 - 19:13
· · Safari 600.1.4 on iPad

What is the problem? They should have posted something other than an outage map. Haven't had service since I tried to make a call Monday

Joy Halloran · 3 August 2016 - 18:37
· · Chrome 46.0 on Windows

go for it!

Joy Halloran · 3 August 2016 - 18:29
· · Chrome 46.0 on Windows

tracfone dead for a week except fotemergency calls

Edward Earley · 1 August 2016 - 15:30
· · Firefox 47.0 on Mac

Mobile network not available. 8/1/2016 message . Suggestions ?

Elizabeth Smith · 30 July 2016 - 20:09
· · Safari 9.0 on iPad

No service on Tracfone for sveral days, same with a friend's. Cannot "chat" at website, no info on the website, and "call back later" when I call. What is up? Twent years with tracfone, and never a problem! Until now!

Ryan Rutledge · 25 July 2016 - 06:42
· · Chrome 30.0 on Android

Can not activate refill or call any technic si
Upport for all of tracfone and straight talk, redirects to dead link page then occasionally allowy you to only go one step, and yes only one step further in spanish...

Jennifer James · 19 July 2016 - 15:09
· · Chrome 28.0 on Android

For 6 days I can not look at new phones on nor can I purchase minutes for my personal/emergency phone or days for my work phone. Work contacts can not contact me. My disabled mother won't be able to soon. The message has been saying site under maintainance and it also keeps telling me to select airtime cards when I already have. TracFone says there is no

Matt Lane · 3 July 2016 - 00:21
· · Chrome 46.0 on Windows

When i try to make a call I get a message saying that the phone that I am trying to contact is not available and if it is an emergency to dial 911. It does this even though I am indicating that service is available. It does not matter what number I call, I get the same message.

Kevin Cannon · 1 July 2016 - 20:57
· · Chrome 51.0 on Windows

I cannot not activate my phone come on man

Barbara Young · 1 July 2016 - 18:43
· · Chrome 51.0 on Windows

I have had no internet service since yesterday and now tracfone phone number says "please call back at a later time"

JuDian Guimbellot · 26 June 2016 - 19:25
· · Chrome 46.0 on Windows

Error message: Mobile network not available June 26, 2016 Will call the company to see what is going on.

Sheree McConkey · 21 June 2016 - 14:21
· · Chrome 51.0 on Windows

browser not working last 2 days. calls and messages go through.

Maggie Gibson · 12 June 2016 - 12:52
· · Chrome 49.0 on Windows

No web pages since yesterday. Message keeps stating off line. Did not know this could even happen....never did before. So the only thing to do is wait?????

Jonathan Formhals · 13 May 2016 - 00:33
· · Firefox 46.0 on Windows

no service error message -- for three hours now

Doru Jimmy Linijak · 12 May 2016 - 07:21
· · Chrome 50.0 on Android

Internet website is still down not just for me but many people thought America! Tracfone and starightalk need to get there crap together!

Tim F Toliver · 1 May 2016 - 05:22
· · Firefox 44.0 on Linux

i cannot add minutes to my phone keeps saying system unavailable, try again later.....

Nina Staub · 23 April 2016 - 14:30
· · Safari 9.0 on iPad

Just finished with online tech support with tracfone. They are upgrading towers in my area and I have no service. My current phone will not connect with the towers, now or when work is completed and they are sending a new phone but I won't get it for 5-10 days. No advance notice, just no service and no phone. When my prepaid minutes are used up, I am done with Tracfone. I can hardly believe this lack of customer care and service.

Kathleen Martin Anello · 10 April 2016 - 20:10
· · Internet Explorer 11.0 on Windows

Cannot access the browser since yesterday - when will this be fixed???

Robin Lindenberg · 21 March 2016 - 13:04
· · Chrome 49.0 on Windows

Can't add minutes, say's system is unavailable.

Karen Callahan Dreyer · 19 March 2016 - 18:37
· · Silk 48.2.2 on Kindle Fire

Cannot add minutes with prepaid card.b

Shareece Olson · 18 March 2016 - 01:28
· · Chrome 49.0 on Windows

i cannot get on the internet or on facebook or email and i heard that you have to have wi fi on our phone which i might need to get maybe

Lisa Minton- Travel Insurance Sales Advisor · 7 March 2016 - 03:33
· · Chrome 48.0 on Windows

both sons and husbands phones will connect for approximately 6 seconds and then will disconnect the call and say no signal. Knowing it is happening with both phones...whether or not connected to wifi, make me think it is the network. We are in Wisconsin, anyone know what is going on?

Jon M Pugh · 3 March 2016 - 03:02
· · Chrome 48.0 on Windows

Only internet connection over wifi.

Earl Michael Crowley · 28 February 2016 - 15:35
· · Internet Explorer 11.0 on Windows

same message never had problem with Tracpone, have had it 6 yrs. whats going one!!

Joseph E. Woodbury · 21 February 2016 - 21:46
· · Chrome 48.0 on Windows


Daniel Stevenson · 11 February 2016 - 12:57
· · Firefox 44.0 on Windows

My Tracfone froze at 5:59 am this morning. Buttons are non-responsive, I cannot make calls, shut the power off, or use the cellphone radio. Comcast-Xfinity internet went out at the same time and Windows Defender reports someone is sending 'hadsruda' trojans to my computer. Did someone at Comcast shut down my cell phone?

Cheri Ryan · 2 January 2016 - 01:58
· · Chrome 42.0 on Windows

1/1/16 Wildomar, CA. Have not been able to use TracFone since 12/12/15. Tower was not fixed in 24 hours or two weeks. Can I get a refund on my unused cards since I can't use the phone. TracFone needs to be called out on this fraud.

Judi Baalke · 22 December 2015 - 20:00
· · Chrome 28.0 on Android

No service in Ft Lauderdale. Said wait 24 hrs, it has been 1 week.

Tim Ramey · 19 December 2015 - 16:15
· · Chrome 47.0 on Windows


Dward Thomas · 18 December 2015 - 21:09
· · Firefox 42.0 on Windows

I've had Tracfone service for 3 years. No problems until 12-13-15. Now, no service. Customer service reps are usless; claim there is a tower equipment problem, "wait 24 hr. and call back". No solution in forseeable future.

Gary Brienen · 12 December 2015 - 19:23
· · Internet Explorer 9.0 on Windows

zip 61554,, can not send text or get calls 12-12-15 13:30

Deb Ellis · 11 December 2015 - 16:01
· · Chrome 47.0 on Windows

In Bend Oregon and I cannot text, call out, receive texts or call out ... Network outage?

Loretta Taylor-Bennett · 8 December 2015 - 16:34
· · Internet Explorer 11.0 on Windows

I am from New York City. I just purchased 1000 text messages and 120 minutes. I have no idea they were added on because my phone stopped working. It will turn on but the screen reports "unfortuanately Google Search has stopped" It will not allow me to access anything. It appears everything is on freeze. I cannot receive calls and text messaging nor can I make calls or send a message. Please fit my tracfone!

Kay Purdy · 28 November 2015 - 01:10
· · Internet Explorer 9.0 on Windows

I am in Texas, I can make calls on my lg840g but as of about 2am Wednesday morning I can longer access my yahoo email via this phone which I depend on for work, every time I try I am taken to a login screen that does not work at all and it drains my phone of anywhere from 5 to 15 minutes a try. I tried live chat three times at tracfone's website and was basically told it's not their problem and to fix it myself and when I asked about an outage they said there wasn't one. I have called three times and been told yes there is an outage in my area and it will be fixed in 24 hours, but it has been over that. I just called again and was told the same thing--outage, fixed within 24 hours. I have had this phone since it came out and it worked perfectly for email until Wednesday morning. PLEASE fix it, Tracfone!

Kathy Decker · 22 November 2015 - 19:38
· · Chrome 46.0 on Windows

For the third time this week i have called in to TF Cust Svc to ask why i have No Service at home and keep getting the same runaround of "an outage in Florida". I have an LG800 phone and cannot make or receive calls or voicemails. BEYOND FRUSTRATING!!! What good is having this phone if you can't use it?? And Cust Svc is no help at all....would NOT let me speak to a supervisor or tell me her name!! Would NOT send a new phone! They keep saying "try again in 24 hrs". What a joke! And according to Cust Svc, there are 8 states with outages...!! These are phones and minutes that we have already paid for and now cannot use , but Tracfone does not care. What a way to do business!!!!

Louise O'Connell · 16 November 2015 - 19:30
· · Safari 600.1.4 on iPad

11/16/15. According to a TF tech representative service is down in
Florida for the next 24 hours to upgrade network. Call back tomorrow. Ha, I haven't been able to make calls for over a month.
I have over 2000 minutes, but when I try to make a call I can't. It says: Network unavailable, No Service, or Emergency Calls Only.
What good are "triple" minutes if you can't use them? I will not
be sucked into buying more. My husband is having the same problem. Anyone else? Goodbye TracFone.

Susan McFadden · 13 November 2015 - 15:04
· · Firefox 42.0 on Windows

For 1 month and 1 week, my signal is extremely weak when I am at home. Midlothian, IL. It is very irritating to be unable to make calls while at home. Anyone else in South Chicagoland experiencing this issue?

Barbara Curran · 13 November 2015 - 05:51
· · Android Browser 4.0 on Android

My tracfone is saying unregistered sim. Date and year time is wrong cant call out or text.. Time is wrong. I have 80 minutes left. Its also saying 34 calls only. What is the problem.

Jared Perry · 12 November 2015 - 08:06
· · Chrome 46.0 on Windows

The TracFone® website and mobile airtime/minutes maintnaince server is currently undergoing routine maintnance. The site/server should be back up after four to twelve hours, so if your trying to do things like add airtime/minutes or reach the website keep checking in to see if it is back on. If you need assistance quicker and cannot find the TracFone® assistance line number it is 1-800-867-7183

Cheryl Johnson · 10 November 2015 - 21:08
· · Chrome 34.0 on Android

Trying to add minutes but won't let me

Peter Goslett · 22 October 2015 - 19:56
· · Chrome 42.0 on Windows

I have been trying to send three text messages for more than 3 hours, and they are all listed as "Sending" What's up?

Debra Robinett · 13 October 2015 - 04:49
· · Firefox 41.0 on Windows

i have a lg samsung touch phone; up until recently I have been able to send and receive calls and texting; but i cant now and my bar only reflects one right now for the last few days; and I dont know how to remedy the problem, please help ! thankyou

Merrydith Jimenez Cortes · 5 October 2015 - 04:25
· · Chrome 28.0 on Android

I have a tracfone lg smartphone can't receive or call out phone calls

Dale Kirkup · 22 September 2015 - 00:29
· · Silk 3.68 on Kindle Fire

cannot make calls for last couple of hours. it says it is ringing but it is silence

Ron Powers · 29 August 2015 - 21:44
· · Firefox 39.0 on Windows

kind of tough to add minutes and check balances, they usually send me a message text to warn me to add minutes... not this time, now i cant even find out if they dumped my 2,668 accumulated minutes

Gayle Sommerfeld · 26 August 2015 - 19:17
· · Internet Explorer 11.0 on Windows

No Tracphone service at all... I am in zip code 98148. I have never had THIS happen before.

Gayle Sommerfeld · 26 August 2015 - 19:14
· · Internet Explorer 11.0 on Windows

My phone all of a sudden went completely black this morning!! No cell service whatsoever... NOT good when you rely on it.

Daryl Wilson · 7 July 2014 - 22:07
United States · Time Warner Cable · Firefox 30.0 on Windows

Can't reach the website to buy minutes! 7/8/14 12:05 am. Its been down at least 2 hours.

Wanda Brooks Hooper · 7 July 2014 - 13:53
United States · · Chrome 35.0 on Windows

My Tracfone displays the message "No Network" on the screen, but seems to still receive messages. It will not let me make calls or send messages/ replys

Aimee Bowyer · 22 June 2014 - 16:15
United States · Canby Telephone Association · Internet Explorer 11.0 on Windows

Tracfone website will not load in 97013 zipcode. Keeps redirecting to

Dennis Cherry · 11 June 2014 - 11:36
United States · Comcast Cable · Internet Explorer 11.0 on Windows

No service in zip code 46221, first time in 6 years of using my tracfone.

Raymond Wilbur · 30 May 2014 - 13:34
United States · AT&T Internet Services · Chrome 35.0 on Windows

This is getting stranger and stranger. Phone showed .50 minutes on 5-27-14 so I bought a 60 minute time card at Wal-Mart. Tried many times to add time to phone. Kept getting a message saying "System Unavailable" "Try Later". Got a text message from daughter which showed up as a .30 minute deduction.
Went to Wal-Mart 5-30-14 and while there asked to use their phone to call the number on the back of the card. Got a recorded message that said the number was not working. If TracFone is having difficulties or is going out of business I wish they would let us know.

Ann Baker · 29 May 2014 - 04:39
United States · Comcast Business Communications · Internet Explorer 8.0 on Windows

Unable to connect to google or anything else.. Can get calls and text messages..Is there a tower down in winchester, va. Has been going on for 3 days now

Joe-joe Ientile · 27 May 2014 - 21:14
United States · Verizon Internet Services · Chrome 30.0 on Windows

im trying to buy since i rarely use the phone i prefer to just pay 10 dollars and get that since it wont let me check out i will be stuck spending 20 at the store its obvious this is an issue i just wish they would at least try to fix it as many cant get to checkout it used to work fine now it just goes back to the main page

Brenda Radcliff Johnston · 10 May 2014 - 18:23
United States · Time Warner Cable

anyone in the zip code 43050 having trouble with there service, I can't send or receive calls or text, but I can drive 8 blocks down from my home and get service??? what is going on

Joyce Guenther · 9 May 2014 - 22:11
United States · Charter Communications

Tracphone won't make calls receive calls or texts. Will not even unlock!!

Vittoria Conn · 6 May 2014 - 10:09
United States · Verizon FiOS

Yesterday, they declined my credit card (second time that's happened in three weeks, and yes, the card is good). Today, can't get to the checkout screen; keep getting looped back to the page where I chose to buy minutes online. This company is getting harder and harder to deal with.

By the way, this website's message that "Tracfone's site is up and reachable; you're probably the only one with a problem" is not only inaccurate (yes, I KNOW the site's up; it is MALFUNCTIONING) but condescending.

Kevin Linehan · 4 May 2014 - 14:17
United States · Frontier Communications

Can't buy minutes online or use promo code. Called tracfone and they are in the dark about the problem. Site won't let me checkout. If it's not back soon I will switch to another prepaid cellphone company. No choice.

Charles Morrow · 1 May 2014 - 23:12
United States · Frontier Communications

I bought track phone airtime. Spent $28 and Tracfone site failed to add text minutes. This has been a constant issue. Tracfone did not add text minutes when buying airtime. People try to text me but failed.

Edit (+9 hours): In finally got the text minutes I paid for! Good news!

Norma Payton · 24 April 2014 - 02:05
United States · Windstream Communications

we need to add airtime due to health issues so he can call cannot get on phone or on website please help!

Maryann Taylor · 8 April 2014 - 16:44
United States · Time Warner Cable

Trying to buy airtime online - I cannot get past the screen that says continue to checkout -- same screen keeps coming back up - been trying for about 30 minutes

Carolyn Whitford · 8 April 2014 - 07:49
United States · University of Florida/University Medical Center

I cannot buy minutes online - VERY frustrating. Tried different cards AND different browsers: "We experienced an error processing your transaction. Please try again with a different credit card or contact our Customer Care Center at 1-800-867-7183." I hate calling because I can never hear nor understand them.

Alex Williams · 21 March 2014 - 12:37
United States · Internet Services United Networks

Couldn't add minutes online. When I tried to check out, it kept going back to the add minutes page. I went and bought minutes cards locally. One worked fine (we have two tracfones) but the other said to call customer service to complete the transaction.

Customer service said that even though the minutes showed up on the phone, the transaction was pending, not complete, and she had to enter some codes to finish it. Not sure if there was actually a problem or if this is tracfone's way of getting people to burn up some minutes. Never had to call in before.

David Forte · 20 March 2014 - 08:16
United States · Time Warner Cable

can not buy minutes on line. Will not proceed to checkout. Seems like a on going problem...

Patricia Reynolds · 16 March 2014 - 17:07
United States · Windstream Communications

Have trouble calling out with no service. North western pa near ohio line. Been this way for past week.

Richard Lee · 15 March 2014 - 12:30
United States · Verizon FiOS

Won't proceed to checkout.. Used both Windoze Eplorer and FireFox.. Nothing works.. I'm starting to think I made a mistake buying this phone..

Debbie Bader Barrow · 27 February 2014 - 16:16
United States · Amazon Technologies

Trying to buy minutes online for phone that expires tomorrow, but the site won't let me checkout!

Anthony Torres · 17 February 2014 - 22:17
United States · Optimum Online

Getting a message say welcome to veriozon there was an error in processing your call. It tells me to shutdown my phone and try again but that doesn't help. I even reset my phone and that did nothing.

Jeanette Beaty · 7 February 2014 - 15:22
United States · Comcast Cable

can't get to the network [says emergency only] then now it says network not available

Julie Austin · 20 January 2014 - 16:58
United States · Time Warner Cable

I phoned tracfone today since is down - it appears is the correct URL - they couldn't explain why google etc shows tracfone

Katherine Donovan · 14 January 2014 - 02:54
United States · Frontier Communications

Cannot get to checkout after MANY MANY attempts today. What is the problem?

Jeanette Stahl · 6 January 2014 - 11:08
United States · Comcast Cable

can't procede to checkout... apparently a very common problem today!

Rolf Dorisca · 6 December 2013 - 17:17
United States · AT&T Wi-Fi Services

Paid for minutes online, with a value plan that was 5 hours ago and still I have not received my minutes and that was for two different phones.

Jon N Misti Hightshoe · 5 December 2013 - 15:01
United States · Windstream Communications

I was just on the phone with customer service and the website will not work for ANY zip code in Iowa. I know people who have had this experience 3 years ago! Why don't they fix it? An entire state can't use the website.

Crystall Smith · 27 November 2013 - 15:30
United States · Windstream Communications

I need to add minutes on my phone and I can't get on the tracfone site at all.

Barbie Tucci Anderson · 25 November 2013 - 19:10
United States · Time Warner Cable

Just tried to buy airtime for my cellphone online but it doesn't allow for me to proceed to checkout. I tried like 3 times, also my cellphone every now and then says no service and yet it still has airtime and 3 months more service left on it. what gives?

Kate Yare · 21 November 2013 - 10:13
United States · Airstream Communications

Trying to buy a prepaid card on-line, but cannot get past proceed to check-out.

Jane Comerford · 4 November 2013 - 20:08
United States · AT&T U-verse

i keep trying to edit my payment info and it won't save it . it keeps going to the screen to add new payment info. i wouldn't mind but i've paid for new time before with teh new card and it sitll has the OLD care on file.and there's no customer support.

Robert Adams · 2 October 2013 - 06:52
United States · Time Warner Cable

This is the 4th day in a row that tracfone's site hasn't worked properly. I can fill out the order for adding minutes online, but it won't "proceed to checkout". I'm about to toss this phone in the trash. What good is it if I can't add airtime online?

Saundra Burton · 30 September 2013 - 18:05
United States · Comcast Cable

I've been trying since last week to buy airtime minutes on-line from my work computer as well as my home computer. What's the problem with Tracfone. Never had this problem before.

Sally Kyller · 14 September 2013 - 14:44
United States · Comcast Cable

Have not been able to send or recieve a text for days... what is going on?

Lisa ANne St John · 11 August 2013 - 21:23
United States · CenturyLink

I keep getting this message:

In order to better serve your needs, the TracFone website is currently under maintenance. We value your business, and we apologize for the inconvenience.
Please try again later.

Faith Desrochers-Malinowski · 29 June 2013 - 15:40
United States · Comcast Cable

I've been trying to add minutes to my phone and when I pick out the amount of minutes and then press he button to pay it goes back to the homepage. what's going on?

Shelly James · 23 June 2013 - 14:18
United States · Comcast Cable

i need the PUK # and the web sight says tracphone to get it kinda hard when i cant use my phone...

Angie Gill · 21 May 2013 - 16:14

Is anyone else down? Tracfone down in Pickaway Co, ohio. Cant text, I get error 6 which is a network problem. Phone is pinging in and out of service area and I'm setting still! LOL! Can't call out.. don't know what happens when someone calls me.. I can't talk to anyone.. LOL! Anyone else having problems here? No stormy weather here either.

Don White · 17 May 2013 - 23:45

Any time I try to use the phone are sombody tries to call the singnel is to low and I Cant recive a call are make a call

Sam Hale · 30 April 2013 - 18:20

Im having the same problem as Bryce Gibler -Halvorson. Every time I try to send a text I get an error, and every time someone tries to call me they get a busy tone. What's going on?

Edit: Apparently AT&T is down right now and that's why my phone isn't working.

Bryce Gibler-Halvorson · 30 April 2013 - 18:13

I get an error every time I try to send a message. My phone cannot call anyone, it tells me to check call restrictions -34, and whenever someone attempts to call me, all they get is a busy tone.

Candace Blessings · 4 April 2013 - 11:08

I had 179 minutes left on mine when at the end of the day before yesterday, and it was down to 7 the next morning. I sent tracfone an email and received no response, wasted my last 7 minutes on hold trying to tell them about the problem, and couldn't purchase more minutes online because the site has been inoperable.

Ron Hessinger · 4 April 2013 - 05:03

im starting to think tracfone is not the phone for me, verizon I will be back

Lisa J Cookston · 3 April 2013 - 16:31

my phone has no service and has not had service all day cant even put minutes on it

Mona Baroody · 3 April 2013 - 15:54

Definitely not up. Been trying for the last 30 minutes. Their last post on Facebook was an hour ago and doesn't address the issue even though many have posted the problem on their facebook page

Richard Gregory Jones · 3 April 2013 - 14:05

On the phone with customer service trying to port my old number into Net10. CS Rep is in India, and the site is down on her end as well.

Cheryl Swanson Resch · 3 April 2013 - 13:42

Please note that Tracfone is down and advise when it will be restored.

Bob Walasek · 3 April 2013 - 13:23

I've been trying all day to purchase minutes - over 6 hours now, no luck...

Joanna Daraskavich · 3 April 2013 - 10:46

tracfone website is down all the time... very frusterating. you guys need to do something about that.

Laurel Wood · 3 April 2013 - 10:15

When I went to check messages my call wouldn't go through because ALL my minutes were gone. Over a 2000. Has anyone else minutes disappeared? Not able to access account online either. San Jose, CA

Kim Anderson · 3 April 2013 - 08:44

I cannot get into tracfone website either. I want to order new minutes.

Carol Grindstaff Chichon · 3 April 2013 - 08:17

This is rare for the site to be down. I've never had problems logging onto the site. They were doing maintenance last night and guess they ran into a problem. I did have trouble reactivating a phone online recently and was very frustrated. I emailed them and found out after 60 days of being inactive, you need a new sims card, so that was my problem. I've been an owner of tracfone for years and have several of them, pretty good for the money. Just bought one for my mother-in-law.

Btw, just used my tracfone to call my landline to make sure it is working, and it is. I'm in upstate New York. The site, I could get to after awhile but can't log into my account. I expect it to be back online shortly. I'm sure they aren't happy about it either.

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