website not working? Is it down right now? Server Status Check screenshot
TracFoneWebsite Name:
www.tracfone.comURL Checked:
Response Time:
Last Down:
Checking TracFone
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TracFone Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:5375.17 ms. 
02:1275.6 ms.
04:2477.46 ms. 
07:2275.21 ms.
09:3375.37 ms. 
11:4480.37 ms.
14:2375.97 ms. 
17:03113.77 ms.
19:11171.82 ms. 
22:0475.05 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 22:52

We have tried pinging TracFone website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TracFone - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Daryl Wilson · 7 July 2014 - 22:07
United States · Time Warner Cable · Firefox 30.0 on Windows

Can't reach the website to buy minutes! 7/8/14 12:05 am. Its been down at least 2 hours.

Wanda Brooks Hooper · 7 July 2014 - 13:53
United States · · Chrome 35.0 on Windows

My Tracfone displays the message "No Network" on the screen, but seems to still receive messages. It will not let me make calls or send messages/ replys

Aimee Bowyer · 22 June 2014 - 16:15
United States · Canby Telephone Association · Internet Explorer 11.0 on Windows

Tracfone website will not load in 97013 zipcode. Keeps redirecting to

Dennis Cherry · 11 June 2014 - 11:36
United States · Comcast Cable · Internet Explorer 11.0 on Windows

No service in zip code 46221, first time in 6 years of using my tracfone.

Raymond Wilbur · 30 May 2014 - 13:34
United States · AT&T Internet Services · Chrome 35.0 on Windows

This is getting stranger and stranger. Phone showed .50 minutes on 5-27-14 so I bought a 60 minute time card at Wal-Mart. Tried many times to add time to phone. Kept getting a message saying "System Unavailable" "Try Later". Got a text message from daughter which showed up as a .30 minute deduction.
Went to Wal-Mart 5-30-14 and while there asked to use their phone to call the number on the back of the card. Got a recorded message that said the number was not working. If TracFone is having difficulties or is going out of business I wish they would let us know.

Ann Baker · 29 May 2014 - 04:39
United States · Comcast Business Communications · Internet Explorer 8.0 on Windows

Unable to connect to google or anything else.. Can get calls and text messages..Is there a tower down in winchester, va. Has been going on for 3 days now

Joe-joe Ientile · 27 May 2014 - 21:14
United States · Verizon Internet Services · Chrome 30.0 on Windows

im trying to buy since i rarely use the phone i prefer to just pay 10 dollars and get that since it wont let me check out i will be stuck spending 20 at the store its obvious this is an issue i just wish they would at least try to fix it as many cant get to checkout it used to work fine now it just goes back to the main page

Brenda Radcliff Johnston · 10 May 2014 - 18:23
United States · Time Warner Cable

anyone in the zip code 43050 having trouble with there service, I can't send or receive calls or text, but I can drive 8 blocks down from my home and get service??? what is going on

Joyce Guenther · 9 May 2014 - 22:11
United States · Charter Communications

Tracphone won't make calls receive calls or texts. Will not even unlock!!

Vittoria Conn · 6 May 2014 - 10:09
United States · Verizon FiOS

Yesterday, they declined my credit card (second time that's happened in three weeks, and yes, the card is good). Today, can't get to the checkout screen; keep getting looped back to the page where I chose to buy minutes online. This company is getting harder and harder to deal with.

By the way, this website's message that "Tracfone's site is up and reachable; you're probably the only one with a problem" is not only inaccurate (yes, I KNOW the site's up; it is MALFUNCTIONING) but condescending.

Kevin Linehan · 4 May 2014 - 14:17
United States · Frontier Communications

Can't buy minutes online or use promo code. Called tracfone and they are in the dark about the problem. Site won't let me checkout. If it's not back soon I will switch to another prepaid cellphone company. No choice.

Charles Morrow · 1 May 2014 - 23:12
United States · Frontier Communications

I bought track phone airtime. Spent $28 and Tracfone site failed to add text minutes. This has been a constant issue. Tracfone did not add text minutes when buying airtime. People try to text me but failed.

Edit (+9 hours): In finally got the text minutes I paid for! Good news!

Norma Payton · 24 April 2014 - 02:05
United States · Windstream Communications

we need to add airtime due to health issues so he can call cannot get on phone or on website please help!

Maryann Taylor · 8 April 2014 - 16:44
United States · Time Warner Cable

Trying to buy airtime online - I cannot get past the screen that says continue to checkout -- same screen keeps coming back up - been trying for about 30 minutes

Carolyn Whitford · 8 April 2014 - 07:49
United States · University of Florida/University Medical Center

I cannot buy minutes online - VERY frustrating. Tried different cards AND different browsers: "We experienced an error processing your transaction. Please try again with a different credit card or contact our Customer Care Center at 1-800-867-7183." I hate calling because I can never hear nor understand them.

Therese Pille · 26 March 2014 - 10:39
United States · Cox Communications

Tracfone down in Omaha since last night

Alex Williams · 21 March 2014 - 12:37
United States · Internet Services United Networks

Couldn't add minutes online. When I tried to check out, it kept going back to the add minutes page. I went and bought minutes cards locally. One worked fine (we have two tracfones) but the other said to call customer service to complete the transaction.

Customer service said that even though the minutes showed up on the phone, the transaction was pending, not complete, and she had to enter some codes to finish it. Not sure if there was actually a problem or if this is tracfone's way of getting people to burn up some minutes. Never had to call in before.

David Forte · 20 March 2014 - 08:16
United States · Time Warner Cable

can not buy minutes on line. Will not proceed to checkout. Seems like a on going problem...

Shannon Reney Bardwell · 17 March 2014 - 09:17
United States · Amazon Technologies

Says service is busy

Patricia Reynolds · 16 March 2014 - 17:07
United States · Windstream Communications

Have trouble calling out with no service. North western pa near ohio line. Been this way for past week.

Richard Lee · 15 March 2014 - 12:30
United States · Verizon FiOS

Won't proceed to checkout.. Used both Windoze Eplorer and FireFox.. Nothing works.. I'm starting to think I made a mistake buying this phone..

Debbie Bader Barrow · 27 February 2014 - 16:16
United States · Amazon Technologies

Trying to buy minutes online for phone that expires tomorrow, but the site won't let me checkout!

Linda Fernandez · 20 February 2014 - 10:52
United States · Charter Communications

Not able to buy minutes online!

Anthony Torres · 17 February 2014 - 22:17
United States · Optimum Online

Getting a message say welcome to veriozon there was an error in processing your call. It tells me to shutdown my phone and try again but that doesn't help. I even reset my phone and that did nothing.

Charles Morrow · 10 February 2014 - 22:33
United States · Frontier Communications

Tracfone 800 service number technical support not going through.

Alex Gregory Robbins · 9 February 2014 - 18:33
United States · Charter Communications

Yup, no service in Lincoln County, OR since about 3 PM for me...

Robert Silwones · 9 February 2014 - 14:38
United States · Charter Communications

No service In Newport, Oregon sense this morning!

Jeanette Beaty · 7 February 2014 - 15:22
United States · Comcast Cable

can't get to the network [says emergency only] then now it says network not available

Chris Palmer · 3 February 2014 - 16:23
United States · Cox Communications

Same bullshit - cannot proceed to checkout!!! Tracfone is gahbage

Julie Austin · 20 January 2014 - 16:58
United States · Time Warner Cable

I phoned tracfone today since is down - it appears is the correct URL - they couldn't explain why google etc shows tracfone

Katherine Donovan · 14 January 2014 - 02:54
United States · Frontier Communications

Cannot get to checkout after MANY MANY attempts today. What is the problem?

Susan Williams · 10 January 2014 - 18:40
United States · Comcast Cable

No service all morning???

Jeanette Stahl · 6 January 2014 - 11:08
United States · Comcast Cable

can't procede to checkout... apparently a very common problem today!

Jill Hines Beirl · 6 January 2014 - 10:14
United States · Charter Communications

Won't proceed to checkout

Susan Passaretti Hedge · 4 January 2014 - 06:07
United States · Time Warner Cable

Won't proceed to checkout

Sandy Stoffel · 3 January 2014 - 13:40
United States · Verizon Business

won't go past the checkout phase

Rolf Dorisca · 6 December 2013 - 17:17
United States · AT&T Wi-Fi Services

Paid for minutes online, with a value plan that was 5 hours ago and still I have not received my minutes and that was for two different phones.

Jon N Misti Hightshoe · 5 December 2013 - 15:01
United States · Windstream Communications

I was just on the phone with customer service and the website will not work for ANY zip code in Iowa. I know people who have had this experience 3 years ago! Why don't they fix it? An entire state can't use the website.

Crystall Smith · 27 November 2013 - 15:30
United States · Windstream Communications

I need to add minutes on my phone and I can't get on the tracfone site at all.

Barbie Tucci Anderson · 25 November 2013 - 19:10
United States · Time Warner Cable

Just tried to buy airtime for my cellphone online but it doesn't allow for me to proceed to checkout. I tried like 3 times, also my cellphone every now and then says no service and yet it still has airtime and 3 months more service left on it. what gives?

Kate Yare · 21 November 2013 - 10:13
United States · Airstream Communications

Trying to buy a prepaid card on-line, but cannot get past proceed to check-out.

Deborah Combs · 16 November 2013 - 17:58
United States · Time Warner Cable

Cannot send texts or make calls.

Dallas Tracie Bailey · 15 November 2013 - 12:25
United States · Comcast Cable

the sim shows unregistered check 34

Jane Comerford · 4 November 2013 - 20:08
United States · AT&T U-verse

i keep trying to edit my payment info and it won't save it . it keeps going to the screen to add new payment info. i wouldn't mind but i've paid for new time before with teh new card and it sitll has the OLD care on file.and there's no customer support.

Elfrey Tedder · 14 October 2013 - 12:56
United States · Star Wireless

i am having problems with checking out!!

Robert Adams · 2 October 2013 - 06:52
United States · Time Warner Cable

This is the 4th day in a row that tracfone's site hasn't worked properly. I can fill out the order for adding minutes online, but it won't "proceed to checkout". I'm about to toss this phone in the trash. What good is it if I can't add airtime online?

Saundra Burton · 30 September 2013 - 18:05
United States · Comcast Cable

I've been trying since last week to buy airtime minutes on-line from my work computer as well as my home computer. What's the problem with Tracfone. Never had this problem before.

Sally Kyller · 14 September 2013 - 14:44
United States · Comcast Cable

Have not been able to send or recieve a text for days... what is going on?

Matt Spees · 7 September 2013 - 11:50
United States · AT&T Internet Services

Out for 5 days now

Jena Rossman · 28 August 2013 - 12:50
United States · Windstream Communications

Cannot send or receive a text message. What is going on?

Lisa ANne St John · 11 August 2013 - 21:23
United States · CenturyLink

I keep getting this message:

In order to better serve your needs, the TracFone website is currently under maintenance. We value your business, and we apologize for the inconvenience.
Please try again later.

Viola Glowacki Flagella · 7 July 2013 - 11:33
United States · Verizon Internet Services

past 2 days website comes up error occured

Donald R Nusio · 2 July 2013 - 10:41
United States · America Online

I am unable to obtain service comes and goes Barbara Nusio

Mary Johnson · 1 July 2013 - 11:29
United States · Clear Wireless

no service all day all over town

Faith Desrochers-Malinowski · 29 June 2013 - 15:40
United States · Comcast Cable

I've been trying to add minutes to my phone and when I pick out the amount of minutes and then press he button to pay it goes back to the homepage. what's going on?

Shelly James · 23 June 2013 - 14:18
United States · Comcast Cable

i need the PUK # and the web sight says tracphone to get it kinda hard when i cant use my phone...

Angie Gill · 21 May 2013 - 16:14

Is anyone else down? Tracfone down in Pickaway Co, ohio. Cant text, I get error 6 which is a network problem. Phone is pinging in and out of service area and I'm setting still! LOL! Can't call out.. don't know what happens when someone calls me.. I can't talk to anyone.. LOL! Anyone else having problems here? No stormy weather here either.

Don White · 17 May 2013 - 23:45

Any time I try to use the phone are sombody tries to call the singnel is to low and I Cant recive a call are make a call

Sam Hale · 30 April 2013 - 18:20

Im having the same problem as Bryce Gibler -Halvorson. Every time I try to send a text I get an error, and every time someone tries to call me they get a busy tone. What's going on?

Edit: Apparently AT&T is down right now and that's why my phone isn't working.

Bryce Gibler-Halvorson · 30 April 2013 - 18:13

I get an error every time I try to send a message. My phone cannot call anyone, it tells me to check call restrictions -34, and whenever someone attempts to call me, all they get is a busy tone.

Eve Cookendorfer · 6 April 2013 - 10:07

I've been trying to activate a new tracfone. I called the 1800 number and said they were experiencing problems to call back later...

Candace Blessings · 4 April 2013 - 11:08

I had 179 minutes left on mine when at the end of the day before yesterday, and it was down to 7 the next morning. I sent tracfone an email and received no response, wasted my last 7 minutes on hold trying to tell them about the problem, and couldn't purchase more minutes online because the site has been inoperable.

Ron Hessinger · 4 April 2013 - 05:03

im starting to think tracfone is not the phone for me, verizon I will be back

Lisa J Cookston · 3 April 2013 - 16:31

my phone has no service and has not had service all day cant even put minutes on it

Mona Baroody · 3 April 2013 - 15:54

Definitely not up. Been trying for the last 30 minutes. Their last post on Facebook was an hour ago and doesn't address the issue even though many have posted the problem on their facebook page

Richard Gregory Jones · 3 April 2013 - 14:05

On the phone with customer service trying to port my old number into Net10. CS Rep is in India, and the site is down on her end as well.

Cheryl Swanson Resch · 3 April 2013 - 13:42

Please note that Tracfone is down and advise when it will be restored.

Bob Walasek · 3 April 2013 - 13:23

I've been trying all day to purchase minutes - over 6 hours now, no luck...

Joanna Daraskavich · 3 April 2013 - 10:46

tracfone website is down all the time... very frusterating. you guys need to do something about that.

Laurel Wood · 3 April 2013 - 10:15

When I went to check messages my call wouldn't go through because ALL my minutes were gone. Over a 2000. Has anyone else minutes disappeared? Not able to access account online either. San Jose, CA

Kim Anderson · 3 April 2013 - 08:44

I cannot get into tracfone website either. I want to order new minutes.

Carol Grindstaff Chichon · 3 April 2013 - 08:17

This is rare for the site to be down. I've never had problems logging onto the site. They were doing maintenance last night and guess they ran into a problem. I did have trouble reactivating a phone online recently and was very frustrated. I emailed them and found out after 60 days of being inactive, you need a new sims card, so that was my problem. I've been an owner of tracfone for years and have several of them, pretty good for the money. Just bought one for my mother-in-law.

Btw, just used my tracfone to call my landline to make sure it is working, and it is. I'm in upstate New York. The site, I could get to after awhile but can't log into my account. I expect it to be back online shortly. I'm sure they aren't happy about it either.

Ron Hessinger · 3 April 2013 - 07:19

trying to activate my first tracfone, not a very good start

Richard D McClellan · 24 March 2013 - 15:44

tracfone is not functioning / network not up

Delton R. Searles · 19 February 2013 - 20:20

Site is down, hard.. wassup??

Vondean Schmidt · 13 February 2013 - 20:05

no service for second day -- not happy customer !

Rick Carter · 27 January 2013 - 22:49

I can not call out. The call ends. Anyone else having this issue?

Nina Mckain · 4 December 2012 - 06:31

my phone quit i cannot find any way to chat with a service worker

Bill Spidell · 2 December 2012 - 10:36

My tracfone is not working.

Mark Buckawicki · 1 December 2012 - 10:59

Tracfone is down in Nashua NH right now and for the past 30 minutes?

Sevil Sevdiyar · 2 November 2012 - 09:34

This is the 3rd day without signal Web site also seems to be down. My cell phone service was supposed to be my back up in case of home service failure. They have not even posted a status alert. I am truly disappointed.

Robert Kupka · 21 October 2012 - 22:17

tracfone is down hard - que?

Shari Wigginton Thompson · 14 October 2012 - 23:20

Having problems with tracfone once again :(

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