website not working? Is it down right now? Server Status Check screenshot
Survey MonkeyWebsite Name:
www.surveymonkey.comURL Checked:
Response Time:
Last Down:
Checking Survey Monkey
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Survey Monkey Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:4438.95 ms. 
01:5438.1 ms.
04:0438.74 ms. 
06:1438.63 ms.
08:2539.32 ms. 
10:3438.16 ms.
12:4439.44 ms. 
14:5438.13 ms.
17:0538.29 ms. 
19:1438.38 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 20:10

We have tried pinging Survey Monkey website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Survey Monkey - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Caroline Alicia · 11 March 2014 - 05:53

good grief, you folks are whiny lot. You'd think the sky was falling. If your surveys are that vital, maybe you should keep a backup so you can recreate it elsewhere or better yet, find a solution to host it server side.

LeeAnn Barrett · 10 March 2014 - 17:05

Getting really frustrated... survey is still down. Anyone know how long before this will be up and running?

Kristin Darken · 10 March 2014 - 16:50

Looks like it is still down. Ran a ping test a few minutes ago on this site and tool reported site was down. Now says the site is up, but I still can't get a response.

Heather Pacheco · 10 March 2014 - 15:19

still cannot access the survey results... so frustrated.

Vince Clark · 10 March 2014 - 14:14

good grief this is crazy no feedback on facebook or linked in.. spouse has a real high profile survey to submit, not good, this is crazy

thanks carlos for the update, will take a deep breath and go to sleep

Carlos Galindo · 10 March 2014 - 14:12

I just received this email: We are in the middle of some unexpected maintenance of our site. During this process your account and any survey links will be unavailable. Please note that any data currently in your account will be maintained and accessible as soon as our maintenance is complete.

You can visit here to get an update:

Really inconvenient... had no idea this maintenance was to occur today.

Rahul Kaul · 10 March 2014 - 14:05

Survey monkey is down. Can't log on

Vince Clark · 10 March 2014 - 14:03

uff have a spouse collecting data... ahhh freakout any reports on how long ?

Carlos Galindo · 10 March 2014 - 14:02

I can't seem to get on.

Coray Grove · 10 March 2014 - 13:50

survey monkey is down.

Jim Doan · 30 September 2013 - 07:08

Haven't been able to get access for over 24 hours. I have a spouse collecting data for her doctorate, who is in panic mode!

Shayne Kawalilak · 29 September 2013 - 03:06

Is surveymonkey down right now? This site says it is up but I get zero response from their page in IE or Chrome...

Kristy A. Robinson · 11 September 2013 - 11:34

I can't get on the site, I login and it cuts out, this happens almost every day!

Ken Harrell · 29 August 2013 - 19:40

Not working at all

Misty Ratcliff · 9 May 2013 - 14:15

Got the Oops!! message and the service unavailble... It was working 10 mins ago..

Dilek Caner · 8 May 2013 - 08:57

Having the same problem. It says service is unavailable.

Bill Quinn · 8 May 2013 - 08:53

Survey Monkey appears to be down this morning.

Nancy Mogire · 7 March 2013 - 01:09

@Teri McCarthy no you are not the only one panicking... i extremely regret not backing up, i'd have come up with a quick google version... i wonder if this is something that happens often, i'm just a new customer and my first survey is a big, large fail... i don't know what to do..

Teri McCarthy · 6 March 2013 - 23:59

I just got this message from SurveyMonkey:

SurveyMonkey Site Maintenance : SurveyMonkey is temporarily unavailable while undergoing maintenance. We apologize for any inconvenience this may be causing you and thank you for your patience. We will update this message once everything is back to normal!

And will that involve a refund of a day's work lost?

Teri McCarthy · 6 March 2013 - 23:53

Am I the only person panicking? I need access to my student's surveys ASAP! What do we do?!? And I sprung for the Pro Version!

Jerry Chua · 6 March 2013 - 23:28

UMMM NO. It's still down. Who let the code monkeys out?

Holger Zscheyge · 6 March 2013 - 23:02

Yep, SurveyMonkey is down for 2 hours already. First they had a "Bad gateway" error, then somebody put up the "maintenance" message.

Sandra Anani · 6 March 2013 - 23:01

Is it still down for you? i CAN'T ACCESS IT...

Teri McCarthy · 6 March 2013 - 21:51

I'm dying here. I have to have the survey results and can't access the website. Please someone tell me if this is just temporary!

Joanna Adler · 6 March 2013 - 21:01

Still can't access and it's been about an hour... says "in a few minutes" but no other info. You can get to the home page, but not to any specific surveys.

Nienke Moolenaar · 6 March 2013 - 20:41

Today we went 'live' with an important online survey at 11 schools (10 more to follow tomorrow). A very exciting and nerve-wrecking time for a researcher. And guess what happens... server just went down, has not been accessible for over 2, 5 hours now. Why does this have to happen today? There's only 3 days in a year when we go live... Not a very good impression we're making right now, inviting so many teachers and principals to participate in a survey and then including a link that doesn't work - ARGH! So much for Surveymonkey... Time to switch!

Audrey Elena Tigaran · 6 March 2013 - 20:16

Cannot access

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Rate Survey Monkey has been rated 3.6 out of 5 points. A total of 14 votes cast and 27 users reviewed the website.

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