Suntrust.com website not working? Is it down right now?

Suntrust.com Server Status Check
suntrust.com screenshot
SunTrustWebsite Name:
www.suntrust.comURL Checked:
Response Time:
Last Down:
Checking SunTrust
Please wait while we check the server...
SunTrust Website Status History
Suntrust.com server report and response time

The above graph displays service status activity for Suntrust.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
24.Jul.2016
10:467.36 ms. 
24.Jul.2016
13:017.42 ms.
24.Jul.2016
15:309.42 ms. 
24.Jul.2016
17:458.72 ms.
24.Jul.2016
21:346.74 ms. 
25.Jul.2016
00:4018.1 ms.
25.Jul.2016
03:318.32 ms. 
25.Jul.2016
07:046.77 ms.
25.Jul.2016
10:326.89 ms. 
25.Jul.2016
14:246.89 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 17:51

We have tried pinging SunTrust website using our server and the website returned the above results. If suntrust.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access SunTrust - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Suntrust.com?
▼ LAST 7 DAYS ...
Patricia Haughenberry · 3 days 13 hours ago
· · Chrome 51.0 on Windows

https://onlinebanking.suntrust.com/UI/login?ReasonCode=501#/
i get this everytime i try to log in

▼ LAST 6 MONTHS ...
Mark Marcoplos · 23 June 2016 - 15:06
· · Internet Explorer 11.0 on Windows

Server is down - Chapel Hill, NC 11.05am 6/23/16

Tammy Wilson · 21 June 2016 - 11:07
· · Chrome 49.0 on Android

Sunce last night, i have been receiving a message that the app is currently down.

Shonna Perdue · 11 June 2016 - 03:20
· · Safari 9.0 on iPhone

Suntrust.com online banking is down (not the front page) and so is the mobile app- like every other day.

Beth Aycock · 30 May 2016 - 19:18
· · Chrome 46.0 on Windows

When I sign on it says oops there is a problem...please confirm your website.

Diana Hsiao · 25 May 2016 - 02:46
· · Chrome 46.0 on Windows

I am unable to connect to Suntrust website, it's not about logging in. I can't even get to their homepage. Doesn't matter what type of browser I use, or if I use different computer with different browser. I can't even get thru them using mobile app. When I click anything that is related to Suntrust, it runs and runs, and say" cannot connect to the server, waiting time to long". It's been a month. I went to their Facebook site and asked the question, they say it is up and running. Now, I wonder if this is only because I am trying to access it from abroad, and somehow it is blocking IPs from another country?

Jennifer Venters · 23 May 2016 - 22:39
· · Firefox 46.0 on Windows

What's wrong with you people at suntrust? I can't use my card at the stores because the system's down, I can't use it at the ATM because the system is down! I can't log in because the system is down, You people are starting to suck. Get it together.

Valery Elias · 23 May 2016 - 18:36
· · Chrome 46.0 on Windows

Unable to log onto suntrust for over an hour

Rebecca Jarvis Cochrane · 23 May 2016 - 17:51
· · Chrome 50.0 on Windows

Unable to log in on 5/23/16 from 1:00pm ET to 1:50pm ET.

Martha B. Rappe · 23 May 2016 - 17:49
· · Silk 49.3.1 on Kindle Fire

I am trying to check my online banking and a message reads that online banking is temporarily down!

Djhen Dcum · 23 May 2016 - 17:38
· · Chrome 50.0 on Windows

site login not working

Audrey Thomson McGuirk · 17 May 2016 - 15:30
· · Chrome 50.0 on Windows

Suntrust on line banking is not working

Amy Yale · 17 May 2016 - 15:08
· · Chrome 49.0 on Windows

online service is not available now.

Kathi Welch · 17 May 2016 - 14:48
· · Chrome 50.0 on Windows

What is the deal with Suntrust online banking? Unavailable at this time is not acceptable. FIX IT please!!!

Bill Davidson · 5 May 2016 - 16:23
· · Safari 600.1.4 on iPhone

I have been a Suntrust customer for many years and have enjoyed the convenience of online banking . I have not been able to gain access for approximately four days now and find this unacceptable . Get it fixed pronto or I'll be an ex customer very soon !

Kathy Johnson · 2 May 2016 - 16:00
· · Internet Explorer 11.0 on Windows

Still cannot log in to Sun Trust Mortgage to pay my bill. Been trying daily since 4/7/16. I tweeted them and they said to "try a different browser". Doesn't work on Firefox, Chrome, Safari, Internet Explorer, or Puffin. So which one works? "System is busy, try back later". UNREAL.

Clif Freedman · 2 May 2016 - 05:14
· · Safari 9.1 on Mac

I get system error when trying to logon and pay mortgage; called suntrust; 2 months cannot get on the site to pay bills

Ali OopsWhatever Franco · 27 April 2016 - 16:10
· · Chrome 50.0 on Windows

Cannot get to suntrust online banking on Chrome, keep getting "access denied" yet it works fine on Internet Explorer, what changed????

Jason Collins · 24 April 2016 - 13:33
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait .. http://www.clixsense.com/?3886808

Biancaa Cokee Whitee · 19 April 2016 - 01:01
· · Chrome 49.0 on Android

I have been trying to set up online banking for days. Nothing. Poor Service. Shopping for a new Banker real

Wanda Handy Ward · 16 April 2016 - 16:45
· · Chrome 49.0 on Windows

I have tried to get to website by using 3 different devices, deleting cookies and using different browsers. I called my internet provider and he checked and said the website is down. I keep getting the error message:The requested URL was rejected. Please consult with your administrator.
Your support ID is: 1707616371985640605

Nancy Albert Mack · 16 April 2016 - 15:54
· · Safari 9.0.1 on Mac

Suntrust is definitely down, even though this site says not. I called CS and they confirmed.

Joyce Hanscom · 16 April 2016 - 15:46
· · Chrome 49.0 on Mac

can't sign in to my SunTrust acct. Says URL problem

Kathy Johnson · 11 April 2016 - 14:00
· · Internet Explorer 11.0 on Windows

When I log into Sun Trust Mortgage, I get an error saying server is busy to try later. I've been trying since 4/7/16.

Senad Almasa Babalija · 10 April 2016 - 06:03
· · Safari 9.0 on iPhone

Can't log into online banking wtf!!!! Been waiting 2 hours

Armin Neuman · 9 April 2016 - 01:12
· · Safari 9.0 on iPhone

Haven't been able to log into the app or website all week. Frustrating when you can't see your money.

Bran Bun · 27 March 2016 - 08:52
· · Safari 9.0 on iPad

I'm a brand new customer to suntrust, and I need my acct number to pay bills and the online and mobile app and banking hasn't worked in over 22hours and I have only been a customer for less than 48. Does anyone know when the website and online banking will be working? Help

Sassy Pritchard · 20 March 2016 - 03:21
· · Safari 9.0 on iPad

I am in South Asia and heaved needed to get into my account for the last two weeks and I still can't! Any suggestions? I've tried restarting my computer and resetting everything.

Atlanta Nana · 13 March 2016 - 22:01
· · Firefox 44.0 on Windows

Thismis the worst bank site I have ever used! Trying ti get on all day today and thw screen keeps jumping around. Waste iof my time!!!

Sassy Pritchard · 8 March 2016 - 12:36
· · Safari 9.0 on iPad

I have not been able to get on the mobile site for a week now.

Daniel Lassiter · 28 February 2016 - 13:34
· · Chrome 48.0 on Windows

I have used the same userid and password since opening my suntrust account today it is not working and asking for my social and birthday to log in, I am concerned and would like to know if this is procedure before I put it in?

Hallie Walker Mitchell · 26 February 2016 - 15:15
· · Chrome 48.0 on Windows

I have been experiencing problems all morning. I have a small window this morning to get business taken care of. This is really frustrating.

Victoria Paris · 26 February 2016 - 15:10
· · Chrome 48.0 on Chrome OS

Can't log on the the www.suntrust.com OR the Suntrust app. Trying to pay bills, this is very frustrating! 2/22/16 10:09AM EST

Heather LeeAnn Farleigh · 26 February 2016 - 15:05
· · Chrome 48.0 on Chrome OS

Ok... It's friday. Really STUPID that they are down for service on a FRIDAY since at least 80% of the workforce pays their bills on Fridays. Also, why do they never give us a heads up... "Service will be down temporarily on (date) for about __ hours/minutes."

Audrey Thomson McGuirk · 26 February 2016 - 14:53
· · Chrome 48.0 on Windows

no online services avl, tried calling 2 local branches and all you get is "Thank you for calling" then dead silence,no options. No service, no customer help....

Ifetayo James · 26 February 2016 - 14:41
· · Chrome 48.0 on Windows

cant get through with the app on my phone, the desktop, or the automated phone service. The rep just old me ALL bank branches on the inside and online services are down! the system is NOT up and running!!!!

Melissa Cox · 26 February 2016 - 14:26
· · Safari 9.0 on iPhone

I can't get into mobile banking on my phone nor online banking on my desktop.

Angie Young Dufort · 24 February 2016 - 17:37
· · Safari 9.0 on iPhone

Are any other businesses having issues with their Suntrust MSB component? They have recently, held all of the funds for my business, with no reason or eta on resolution. I can't access my funds to pay vendors, the IRS, Lottery, or my employees. They are putting me out of business.

Ann Cornell · 22 February 2016 - 16:18
· · Safari 5.1.9 on Mac

"Suntrust.com is UP and reachable.
The website is probably down just for you..." (Translation: It's not our fault, it's yours.)

Ann Cornell · 22 February 2016 - 16:13
· · Safari 5.1.9 on Mac

February 22, 2016 at 11:12 Suntrust Online Cash manager is down, a common occurence for this office.

Carla Boyd · 22 February 2016 - 16:07
· · Firefox 44.0 on Windows

Cannot access transactions on personal account. Have been trying for 2 hours.

Mary Tucker Brannon · 22 February 2016 - 16:00
· · Chrome 48.0 on Windows

It is really annoying how often online access to my account is..."Temporarily unavailable". Very disppointing Suntrust.

Louise Bruderle · 22 February 2016 - 15:57
· · Firefox 44.0 on Mac

cannot get aything on biz or personal accounts all morning Mon Feb 22

Bank Branch Locator · 21 February 2016 - 01:55
· · Firefox 28.0 on Windows

You can use
http://www.bankbranchlocator.com/suntrust-bank/
to call your local branch instead of customer service...

Tajera Koren · 18 February 2016 - 04:35
· · Safari 9.0 on Mac

online banking not working can not access accounts even after changing passwords

Kristy S Coe · 7 February 2016 - 13:14
· · Safari 600.1.4 on iPhone

Is anyone else having a problem with Suntrust online banking and mobile app? I can't even check my balance at the ATM

Sheila Fox · 29 January 2016 - 08:31
· · Chrome 47.0 on Windows

I cannot access my account. Iput the info in, and it comes up error 400 bad request. What is going on ?

▼ MORE THAN 6 MONTHS AGO ...
Şazze Kuraldışı Deniz · 17 January 2016 - 12:51
· · Firefox 43.0 on Windows

I have been trying to access Suntrust Mortgage page, it is not reachable.

Jessica Ledford Terry · 10 January 2016 - 21:24
· · Chrome 47.0 on Windows

I can't get the website or the mobile app to work for the past hour or so.

Tiffany Hazley · 24 December 2015 - 12:11
· · Safari 9.0 on iPhone

Unable to use App or online site! This is getting in my way of Christmas shopping

Allen Patterson · 23 December 2015 - 23:31
· · Chrome 47.0 on Android

Mobile banking has been down for the last 2 hours. Horrible site. This happens AT LEAST once a week. Get it together SunTrust.

Michael Burton · 23 December 2015 - 21:39
· · Chrome 47.0 on Windows

can't get through to cash manager for small business for past 3 days.

ShaValerie Jackson · 17 December 2015 - 21:41
· · Chrome 47.0 on Android

It was working fine until 7pm yesterday still have been able to get into it and it also says my information so not match their records

Kathleen Carney-Schiers · 17 December 2015 - 19:14
· · Chrome 47.0 on Windows

I have been trying to sign on to Suntrust online cash management today and not been able to. It acts as if I am accessing my accounts and then resets itself to the sign in page.

Barbara Duke · 7 December 2015 - 16:27
· · Safari 9.0.1 on Mac

SunTrust has a message that says "Updates in Progress." Really on Monday morning? Surely, "they" wouldn't be updating on Monday morning espcially after they screwed up my automatic payment this past week.

Sherrie Hudnall · 24 November 2015 - 20:48
· · Chrome 46.0 on Android

I depend on mobile website to do mobile deposits. Not being able to access the site today has been a major inconvenience.

Adam Hosier · 13 November 2015 - 16:04
· · Chrome 46.0 on Windows

I have not been able to login to the SunTrust banking website for a week now, getting "request denied." The website works fine. It just appears to be a problen with the logon and the error appears on this page after clicking logon: https://sso.suntrust.com/oam/server/authentication.

Fortunately, the SunTrust mobile app still works for me.

Kathy Eberhardt · 13 November 2015 - 08:03
· · Firefox 42.0 on Windows

Same here. In Germany and keep getting error message. I need to sign on!

Marilyn Prommel · 9 November 2015 - 10:33
· · Chrome 46.0 on Windows

I travel often to Germany and have always been able to still access SUNTRUST - even yesterday .. Now today can no longer acces
After all the "improvements over the weekend

Bruce Paden · 11 October 2015 - 11:07
· · Firefox 41.0 on Windows

Cannot remove my login info from the Suntrust homepage. When anyone opens the hompage on my desk top my user name and password are already auto filled in the log in boxes. Also I am unable to login.

Eva Stealey · 10 October 2015 - 20:01
· · Chrome 45.0 on Android

I have been trying to log on for two days. It tells me the service is down. Suntrust fix your shit!!!

Tommie Griffis · 9 October 2015 - 21:43
· · Chrome 45.0 on Windows

I have been trying for 2 days... to get onto Suntrust.com This is getting rediculous! It happens too often I know they make you change your password even if you don't want to every so often. I like Suntrust, but this Suntrust online banking is NOTWORKING for me, I may change banks.

Nathaniel Baptiste · 9 October 2015 - 14:05
· · Safari 8.0 on Mac

Have not been able use either the Mobile app or the website. The server resets . . .

Kim NeSmith Callahan · 2 September 2015 - 18:18
· · Chrome 44.0 on Windows

when I open the site the login page blinks off and on, unable to login or proceed.

Lisa Trombley · 2 September 2015 - 10:30
· · Safari 8.0 on iPad

When I try to get in to the suntrust account via my iPad or phone apps I get "REQUEST DENIED" I am able to get in using my husband's phone but I am UNABLE to do an internal transfer. This has been going on since early this morning.

Kathleen Parker · 1 September 2015 - 19:43
· · Safari 6.1.6 on Mac

I have had the same problem and needed to make some deposits while vacationing in a state without branches. Because of this, I'm switching banks. Terrible service.

Harold Eugene Gault · 24 August 2015 - 02:10
· · Chrome 44.0 on Windows

when i try sign in on suntrust it says This service is temporarily unavailable. Please try again later.

Dolores Young Sawyer · 13 August 2014 - 19:47
United States · AT&T U-verse · Chrome 36.0 on Mac

I have been trying to get through to Suntrust since early this afternoon and have had no success. Very poor customer service.

Amanda Whitney Bishop · 1 July 2014 - 03:04
United States · AT&T Wireless · Chrome 35.0 on Windows

this is bullshit. it wont let me have access to my account on my app phone automatd system or the internet not to mention they charge me for overdraft fees i shouldnt even get. This is getting really old. Im severely pissed off

Vladimir Rodin · 28 June 2014 - 19:19
United States · Comcast Cable · Chrome 35.0 on Windows

suntrust.com is down for everyone for over an hour now. not the first time this year

Donald J DaCosta · 22 May 2014 - 09:32
United States · Time Warner Cable · Firefox 29.0 on Linux

Since May 16th, last Friday, I am having great difficulty accessing my SunTrust bank accounts online. Numerous attempts over the past 6 days have been successful twice. It is now possible to reach www.SunTrust.com on the 1st attempt. Entering usedid & password to get to my accounts returns "Problem loading page, The connection has timed out." Another pass at accessing the home page, www.suntrust.com returns the same message.

A tech support rep at TWC (my ISP) gave me the following IP address for SunTrust: 167.181.46.143. Entering that in the address bar returns a page which says "This connection is untrusted"

A ping on that IP address returns the following: "17 packets transmitted, 0 received, 100% packet loss, time 15999ms"

I have cleared the cache, erased all cookies and rebooted my laptop to no avail. I have been on the phone with Tech support from Suntrust and Time Warner cable, to no avail.

My laptop is a Dell 1720 running a Linux based OS, Ubuntu 14.04. My wireless router is a LevelOne 6013. I have an old desktop upstairs running Windows 2000 Professional. I have attempted to access SunTrust from both of these machines via wireless and wired direct and have only succeeded twice over the past 6 days.

Of literally the 10 to 20 password protected websites I visit on a daily basis, Suntrust is the only troublesome site. ALL others are working perfectly with no anomalies noted including, ironically enough, the Suntrust Mortgage site which I can access with absolutely no problem. A random walk through more than 80 password protected sites was 100% successful and all via wireless.

I am currently at a loss. Stay tuned.

Classy Kassie · 9 May 2014 - 04:29
United States · Comcast Cable

Overview Accounts Transfers Pay Bills Customer Service
Accounts Overview
This service is temporarily unavailable. Please try again later.

Why werent we prewarned about this???

https://www.suntrust.com/portal/
In order to ensure the best online experience, we must periodically perform maintenance on suntrust.com. During this brief update, the SunTrust Web site and Online Banking will be temporarily unavailable.

We apologize for any inconvenience. Please try again later.

Regina Hazelrigg · 24 March 2014 - 18:28
United States · Cox Communications

What is wrong with this site??? Several different web browsers so it's not on my end. Thanks.

Donna McGregor Cansler · 17 March 2014 - 09:34
United States · BellSouth.net

I have tried all morning to log onto my business account and now cannot log onto personal or business.

Wanda Bowen · 5 March 2014 - 17:41
United States · Verizon Wireless

I have been trying for days to log on to Suntrust Banking online. It keeps telling me there is an error! This is very frustrating!! I can't get through to my bank by phone, either. Please fix this problem!!

David Hockaday · 19 February 2014 - 05:00
United States · Time Warner Cable

Haven't been able to access on any computer from my shop for about 3 weeks. Using different browsers and OS on TWC. Time Warner says "no problem". I have to remotely connect to my home, and log in from there. VERY slow from home, but it does eventually work.

Mike Mangan · 16 February 2014 - 15:11
United States · Comcast Cable

I have tried multiple PC and tablets, browsers, etc. cannot access site.

Jim Simms · 8 February 2014 - 21:07
United States · Verizon Internet Services

cannot connect on any browser, chrome, ie, firefox, cleared history-catch, cookies, etc, hit ctrl F5 no results, problem is with suntrust, not my computer, come on guys, fix the problem. thank you.

Carolyn Riley Masland Grana · 17 December 2013 - 14:03
United States · Time Warner Cable

Suntrust web page is back up as of now. Took more than a week. It come up on IPad and IPhone.

Lisa Shearin · 17 December 2013 - 12:04
United States · Hughes Network Systems

I'd been unable to access online banking on my laptop for nearly a week. I'd been using Internet Explorer. Today I switched to Google Chrome and logged on with no problem. Switching browsers might not work for everyone, but it could be worth a try. It worked for me. Good luck!

Debbie Wolford · 17 December 2013 - 03:17
United States · Time Warner Cable

The post on the top of this page says the website is down just for me. Evidently not based on all of these posts. For a bank that pushes GREEN B.S. so much, they are putting my billing due dates at risk with this 5 day downtime non sense. When I have to print checks in a last minute emergency because they can't meet their own GREEN agenda, that's when I think it's time to go back to paper and switch banks

Carolyn Riley Masland Grana · 16 December 2013 - 06:29
United States · Time Warner Cable

Still can't on Suntrust site from the desk tops and the lap tops. Only on the IPad and IPhone. I am able to access every other site without a problem. Suntrust really needs to fix this.

Mhalissia Wray · 15 December 2013 - 11:50
United States · Time Warner Cable

my account I still cannot get into, for 4 days now, this needs to be tended to like now, I will change banks, I've used Suntrust for over 14 years, but will change if this matter Isn't fixed soon!

Sandra McEwen · 15 December 2013 - 10:03
United States · Bright House Networks

Well, let's see, I have been trying to sign onto suntrust website since the night of Dec.12th. Talked to Suntrust yesterday who confirmed that the website is down. Guess it is still down today altho this site shows that it is up... I don't think so.

Thomas Brannon · 14 December 2013 - 10:58
United States · Charter Communications

suntrust was down yesterday, I called customer service and they confirmed it was having problems. Now this 'checker' says service is operating, it must be my computer. Bulls@#t!!! they must have the same tech support that is in charge of getting people registered for ObamaCare. Time to look for another bank !!!

Billie Thompson-Romie · 14 December 2013 - 05:09
United States · Time Warner Cable

have been trying for 2 days to access the website! Frustrating!! The mobile app works, not the website!!! Please fix!!!

Mhalissia Wray · 13 December 2013 - 10:12
United States · Time Warner Cable

I've been trying to get on my account for 2 days now, NOTHING!.. but my daughter says she can get on with her ipad and cell phone, this needs to get fixed... PLEASE!!!

Squatting Buffalo · 13 December 2013 - 08:43
United States · Comcast Cable

This has been happening all to much lately, including ATM functions - I think it's time to change to a different bank.

Tanya Grimsley · 13 December 2013 - 07:13
United States · Comcast Cable

unable to access online banking, just ERROR this service temp unavailable. Been like this for 24 hours now

Squatting Buffalo · 12 December 2013 - 15:24
United States · Comcast Cable

It has been up and down for almost two days now. As usual, customer service doesn't have a clue.

Carolyn Riley Masland Grana · 12 December 2013 - 14:14
United States · Time Warner Cable

I keep getting this wrror messge: Error -7 when loading url https://www.suntrust.com/PersonalBanking I have used Explorer, Safari, Google Chrome and AOL. Nothing works. I can get on with my IPhone and IPad. Can't undertand why it works on those but not the 2 desk top and 2 lap tops. Weird.

Sandra McEwen · 12 December 2013 - 06:00
United States · Bright House Networks

Good grief! I have been trying to sign onto suntrust online banking for over 24 hours...it simply sits there and blinks... no error message nothing... HELP!!

Chad Kelly-Weeks · 11 December 2013 - 17:20
United States · Bright House Networks

Definitely down... the mobile app works but cannot connect in 3 different browsers.

Joy Michelle · 20 November 2013 - 10:15
United States · Time Warner Cable

sometimes i cannot get to suntrust.com through google chrome but internet explorer will let me view my transitions.

Alisa Marie Whitworth-Simpson · 17 November 2013 - 00:34
United States · NuVox Communications

I have tried getting online at suntrust.com on 3 different computers and my phone... this bank is continuely causing problems for me... they don't post DEBIT transactions for up to 5 days after the transaction.. I looked at my account last night and had X ammount of dollars looked less then 10 mins later and had a totally different amount.. this has caused me to be overdrawn and even though I got their overdraft protection(which is a rip off) they have charged me $144 for being overdrawn for 2 days....like wtf? This is in my opion the worst bank I have ever dealt with in my life.. my account shows me having 3 different available balances...

Syreeta Anderson · 1 October 2013 - 07:52
United States · Reliance Globalcom Services

Just spoke to a representative using the 1.800.382.3232 that was recommended (thank you!). They confirmed the Suntrust server went down around midnight and they hope to fully resolve the issue by 12pm EST. According to the rep, everything will process as it normally would but delayed. Until it's fully resolved you may only see partial bank account info, which is not only inaccurate but a bit discomforting as well. I think Suntrust should've made a full disclosure or statement on their site about this and not called it "scheduled maintenance", that was incredibly misleading.

Paul Brown · 1 October 2013 - 07:51
United States · Verizon Business

Piece of advice people, keep some cash around for incidences just like this one because you never know when this could end up worse.

TruthSeekers Chronicles · 1 October 2013 - 07:47
United States · BellSouth.net

We just got back up and finally got paid. What a scare and a horrible day for it! They should've let people know what was going on by posting it on their site... instead of saying it was scheduled maintenance.

Anthony Root · 1 October 2013 - 07:43
United States · Clear Wireless

I reported this to the Atlanta Journal Constitution (AJC) earlier. Nobody is reporting on this and it's a pretty big issue as it's nationwide and impacts a lot of people. Public pressure is what changes f*&k ups like this and keeps them from reoccurring.

Wendy Hansey · 1 October 2013 - 07:40
United States · Comcast Cable

The site is now SORT OF up. You can get logged in and see avail balance but not details. The site was down and they have skirted the "site being down" on this site by letting you into the home page which is useless.

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