website not working? Is it down right now? Server Status Check screenshot
SunTrustWebsite Name:
www.suntrust.comURL Checked:
Response Time:
Last Down:
Checking SunTrust
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SunTrust Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
15:27116.04 ms. 
17:50118.86 ms.
20:12115.22 ms. 
22:13121.6 ms.
00:22121.02 ms. 
02:24115.62 ms.
04:33116.15 ms. 
06:54116.54 ms.
09:02116.03 ms. 
11:03116.56 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 13:44

We have tried pinging SunTrust website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access SunTrust - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Cathy Wells Brooks · 26 March 2014 - 04:42

can't access my online accounts, 2 days now!

Regina Hazelrigg · 24 March 2014 - 18:28

What is wrong with this site??? Several different web browsers so it's not on my end. Thanks.

Donna McGregor Cansler · 17 March 2014 - 09:34

I have tried all morning to log onto my business account and now cannot log onto personal or business.

Wanda Bowen · 5 March 2014 - 17:41

I have been trying for days to log on to Suntrust Banking online. It keeps telling me there is an error! This is very frustrating!! I can't get through to my bank by phone, either. Please fix this problem!!

David Hockaday · 19 February 2014 - 05:00

Haven't been able to access on any computer from my shop for about 3 weeks. Using different browsers and OS on TWC. Time Warner says "no problem". I have to remotely connect to my home, and log in from there. VERY slow from home, but it does eventually work.

Mike Mangan · 16 February 2014 - 15:11

I have tried multiple PC and tablets, browsers, etc. cannot access site.

Jim Simms · 8 February 2014 - 21:07

cannot connect on any browser, chrome, ie, firefox, cleared history-catch, cookies, etc, hit ctrl F5 no results, problem is with suntrust, not my computer, come on guys, fix the problem. thank you.

Ronnie L Cuzz Stinecipher · 8 February 2014 - 03:17

have not been able to log on for two days now.

Michelle Colquitt · 1 February 2014 - 07:56

Haven't been able to login for a few days now!

Ted Boimov · 23 December 2013 - 13:29

Not able to connect the last hour

Carolyn Riley Masland Grana · 17 December 2013 - 14:03

Suntrust web page is back up as of now. Took more than a week. It come up on IPad and IPhone.

Lisa Shearin · 17 December 2013 - 12:04

I'd been unable to access online banking on my laptop for nearly a week. I'd been using Internet Explorer. Today I switched to Google Chrome and logged on with no problem. Switching browsers might not work for everyone, but it could be worth a try. It worked for me. Good luck!

Sheila K. Rogers · 17 December 2013 - 04:34

It has been two days now and I still can't get on

Debbie Wolford · 17 December 2013 - 03:17

The post on the top of this page says the website is down just for me. Evidently not based on all of these posts. For a bank that pushes GREEN B.S. so much, they are putting my billing due dates at risk with this 5 day downtime non sense. When I have to print checks in a last minute emergency because they can't meet their own GREEN agenda, that's when I think it's time to go back to paper and switch banks

Carolyn Riley Masland Grana · 16 December 2013 - 06:29

Still can't on Suntrust site from the desk tops and the lap tops. Only on the IPad and IPhone. I am able to access every other site without a problem. Suntrust really needs to fix this.

Mhalissia Wray · 15 December 2013 - 11:50

my account I still cannot get into, for 4 days now, this needs to be tended to like now, I will change banks, I've used Suntrust for over 14 years, but will change if this matter Isn't fixed soon!

Sandra McEwen · 15 December 2013 - 10:03

Well, let's see, I have been trying to sign onto suntrust website since the night of Dec.12th. Talked to Suntrust yesterday who confirmed that the website is down. Guess it is still down today altho this site shows that it is up... I don't think so.

Thomas Brannon · 14 December 2013 - 10:58

suntrust was down yesterday, I called customer service and they confirmed it was having problems. Now this 'checker' says service is operating, it must be my computer. Bulls@#t!!! they must have the same tech support that is in charge of getting people registered for ObamaCare. Time to look for another bank !!!

Billie Thompson-Romie · 14 December 2013 - 05:09

have been trying for 2 days to access the website! Frustrating!! The mobile app works, not the website!!! Please fix!!!

Mhalissia Wray · 13 December 2013 - 10:12

I've been trying to get on my account for 2 days now, NOTHING!.. but my daughter says she can get on with her ipad and cell phone, this needs to get fixed... PLEASE!!!

Squatting Buffalo · 13 December 2013 - 08:43

This has been happening all to much lately, including ATM functions - I think it's time to change to a different bank.

Tanya Grimsley · 13 December 2013 - 07:13

unable to access online banking, just ERROR this service temp unavailable. Been like this for 24 hours now

Squatting Buffalo · 12 December 2013 - 15:24

It has been up and down for almost two days now. As usual, customer service doesn't have a clue.

Carolyn Riley Masland Grana · 12 December 2013 - 14:14

I keep getting this wrror messge: Error -7 when loading url I have used Explorer, Safari, Google Chrome and AOL. Nothing works. I can get on with my IPhone and IPad. Can't undertand why it works on those but not the 2 desk top and 2 lap tops. Weird.

Gabriel Porfilio · 12 December 2013 - 08:35

Still down...

Sandra McEwen · 12 December 2013 - 06:00

Good grief! I have been trying to sign onto suntrust online banking for over 24 simply sits there and blinks... no error message nothing... HELP!!

Chad Kelly-Weeks · 11 December 2013 - 17:20

Definitely down... the mobile app works but cannot connect in 3 different browsers.

Michael Holroyd · 11 December 2013 - 16:30

down :(

Joy Michelle · 20 November 2013 - 10:15

sometimes i cannot get to through google chrome but internet explorer will let me view my transitions.

Alisa Marie Whitworth-Simpson · 17 November 2013 - 00:34

I have tried getting online at on 3 different computers and my phone... this bank is continuely causing problems for me... they don't post DEBIT transactions for up to 5 days after the transaction.. I looked at my account last night and had X ammount of dollars looked less then 10 mins later and had a totally different amount.. this has caused me to be overdrawn and even though I got their overdraft protection(which is a rip off) they have charged me $144 for being overdrawn for 2 wtf? This is in my opion the worst bank I have ever dealt with in my life.. my account shows me having 3 different available balances...

Susan Kristol · 4 November 2013 - 06:39

I can get to the home page but not log on.

Jeff Robinson · 1 October 2013 - 07:58

back on! charged me three over draft fees OMG!

Syreeta Anderson · 1 October 2013 - 07:52

Just spoke to a representative using the 1.800.382.3232 that was recommended (thank you!). They confirmed the Suntrust server went down around midnight and they hope to fully resolve the issue by 12pm EST. According to the rep, everything will process as it normally would but delayed. Until it's fully resolved you may only see partial bank account info, which is not only inaccurate but a bit discomforting as well. I think Suntrust should've made a full disclosure or statement on their site about this and not called it "scheduled maintenance", that was incredibly misleading.

Paul Brown · 1 October 2013 - 07:51

Piece of advice people, keep some cash around for incidences just like this one because you never know when this could end up worse.

TruthSeekers Chronicles · 1 October 2013 - 07:47

We just got back up and finally got paid. What a scare and a horrible day for it! They should've let people know what was going on by posting it on their site... instead of saying it was scheduled maintenance.

Paul Brown · 1 October 2013 - 07:43

Just logged into my account and got in. Try it.

Anthony Root · 1 October 2013 - 07:43

I reported this to the Atlanta Journal Constitution (AJC) earlier. Nobody is reporting on this and it's a pretty big issue as it's nationwide and impacts a lot of people. Public pressure is what changes f*&k ups like this and keeps them from reoccurring.

Wendy Hansey · 1 October 2013 - 07:40

The site is now SORT OF up. You can get logged in and see avail balance but not details. The site was down and they have skirted the "site being down" on this site by letting you into the home page which is useless.

Happygirl Apps · 1 October 2013 - 07:31

I just got hold of someone at a branch and they said they are "hoping it will be back up by lunchtime"... so maybe noon EST.

Barb Smith · 1 October 2013 - 07:09

local branch in tallahassee down, too, so means no banking in person, by phone or on internet, where's the info, suntrust?

Tiffaney Knight Phipps · 1 October 2013 - 07:01

800.382.3232 called this number and got through to someone. they stated that sometime last night something malfunctioned and deposits were not automatically credited like they usually do. Stated that they did not notice problem til this morning and they are now manually processing deposits and should be up within next hour. They were able to see that I had a deposit waiting and it just had not been credited to my account yet. Hope this helps!

Syreeta Anderson · 1 October 2013 - 07:00

This is ridiculous! I've been trying to locate my paycheck deposit since 1AM this morning to no avail. For Suntrust to post a message stating this is "scheduled maintenance" is either fraudulent or simply not true. My paycheck posts like clock work and my mortgage is due. I will likely consider switching banks after this STUNT. Phone lines ring and then just hang up on you, the site is down, this is inexcusable. Watch them try to charge me a thousand fees on top of this!

Dedee Duckham · 1 October 2013 - 06:54

suntrust will not let us log in. Our local bank ATM is down. Waited till bank opened and cannot access our accounts and VA deposit it not available. This is not GOOD! and it's almost 10am!!!

William McCullough · 1 October 2013 - 06:51

site is down and all phone lines say circuits are busy

Courtney Hudson · 1 October 2013 - 06:51

cash mgmt for business is also down. I think Suntrust must be run by the government.

Gabriel Mayer · 1 October 2013 - 06:48

Suntrust is completely down: web services and phones

Holly Bellner · 1 October 2013 - 06:47

It's not just VA and SS that aren't going in... my direct deposit isn't available either. This is unacceptable. How can I not have access to MY money?

Danielle Morse · 1 October 2013 - 06:45

I was able to get through to my local bank who said our VA Benefits were not deposited yet, but the VA says the payment was made. I bet the same problem is happening to all of you others who receive VA Benefits. The money is not there. Something is wrong with Suntrust and they need to pony up and tell whats going on right now.

Tiffaney Knight Phipps · 1 October 2013 - 06:40

Have been trying to get through to suntrust both online and phone since 7:30am and cannot get through at all. Card is being declined as well. Of all days for this to happen. We depend on my husband's VA benefits and cannot tell if he has gotten paid yet.

Anthony Root · 1 October 2013 - 06:37

Not acceptable. Will change banks asap. Recommend others do so as well.

Jeff Robinson · 1 October 2013 - 06:28

talked to "cynthia" at greenville county s.c. branch, she said "i have no information call back after 12:00, and also said not sure if my s.s. will post.

Gene Cruz · 1 October 2013 - 06:26

I just went into Suntrust and they told me to call the VA and military to see if they sent the funds... I told her that it always comes in like clockwork and they have multiple systems down right now. She said everything is fine on their end... Wow this is frustrating!

Cindy Storey · 1 October 2013 - 06:18

I can't get to my account with suntrust online or through the phone, and I know I was paid today and already had money in my account, but my card was declined at the gas station this morning. Thank god I keep a wells fargo account with a little extra cash in it as well...

David West · 1 October 2013 - 06:17

They could NOT have picked a worse day to be down. With the govt shutdown in progress, no one knows if their money is there or not, especially VA and SS people who have to pay bills today. Y'all (Suntrust) need to get it together fast.

Mary Elizabeth Gerace · 1 October 2013 - 06:14

It is still down. The phone line is out too. What is going on? I've been trying to get to my account since 5am.

Cory Nelson · 1 October 2013 - 06:12

Down on a day people get paid? I hope this gets resolved quick or bills will be late. I hope they dismiss all late charges and anything that bounces due to their mess up.

Meredith Driskell Warner · 1 October 2013 - 05:47 Way to skirt the Is it down? issue. Site comes up to tell you it's unavailable... niiiiiice...

Paul Brown · 1 October 2013 - 05:32

Yeah something is fishy with Sun-trust, another example of a failed banking system.

Elliott Server · 1 October 2013 - 05:27

your online system is down regardless of what you are reporting to your customers. Another example of sloppy procedures at SunTrust.

Jon K Orr · 1 October 2013 - 05:26

this is annoying im trying to see if i got paid today it hasnt updated my balance since yesterday so im freaking out. Im active duty and hoping this shutdown didnt screw me

Heather Locke · 1 October 2013 - 05:25

suntrust is down. I don't know why they say it is up.

George R. Babcock · 1 October 2013 - 05:23

You can't use the online services.. you can not use the phone services... if Suntrust has a problem they should put a notice on the phone not just say services are not available...

Billy Equality Masoner · 1 October 2013 - 05:19

Site and bank are both down, have no access to anything and card is declined even though I have money in my account. I know I'm not the only one, because the lady at Starbucks where my card was declined said its been happening to all sun trust customers all morning.

Sheena Ledwell · 1 October 2013 - 05:11

It says the site is undergoing maintenance and their phone number is not working either!

Nick Goolsby · 25 September 2013 - 17:50

I'm trying to access my account but a message keeps coming up that the service is temporarily unavailable

Linda Buckingham · 18 September 2013 - 11:10

Down for 2 days.

Karen Green Turner · 15 September 2013 - 13:52

Can't log in says try again later, can you check it?

Mike Nelson · 13 September 2013 - 02:58 won't load and I can reach other site I know are NOT cached easily

Cynthia Ekren · 12 August 2013 - 18:14

I am new to online banking--brand new. Tried to log-on and am told that "Service is temporarily unavailable. Please try again later." It has been all day from morning thru night. Help.

Walter Kinzie · 14 June 2013 - 13:10

I think its time to look for another banking institution

Connie Moriarty · 5 June 2013 - 12:15

I have not been able to get into online banking. I have been trying all day, says it is unavailable.

Kris Armstrong · 26 May 2013 - 18:40

i have money in my account have not used my debit card all day and my card is being declined

Steve Lannon · 6 May 2013 - 09:03

Down for everyone for nearly an hour... ugh

Walter Gibson · 24 March 2013 - 08:11

suntrust online cash management for business accnt has been down since friday... this BS as I can't move money around

Adam Conte · 8 March 2013 - 01:46

Suntrust really needs to fix their web/app problems immediately. In this era people aren't going to bank at a place where modern technology fails to work. Plus since in-store hours are coincidentally the same time everybody works you can't even bank there so online is the only way to go for a lot of people.

Sandy Brown · 1 March 2013 - 06:36

SunTrust has been kicking me off all morning. Unable to pay bills.

Doug Rutkowski · 15 February 2013 - 08:57

Another Friday and can not get on to the site. Daily occurrence.

Rebecca Gardy · 5 February 2013 - 08:09

Cant get on except on website since yesterday! What's up???

Pat Jacoby · 10 January 2013 - 17:01

Site is down for me too

Maureen O'Brien Hastings · 10 January 2013 - 13:16

internet explorer can't connect

Cole AGendabenda Thomas · 15 December 2012 - 10:54

Couldn't sign on with what I KNOW was my correct user name and pw, but then I reset it and STILL it wouldn't let me sign in. Feels like something might have been "collecting" my SSN, etc. This just feels off.

Debra Durousseau · 29 September 2012 - 10:35

I've been this site for the last 3 days and it keeps freezing my computer so I tried with my phone still didnt work.

Elaine Carley · 20 September 2012 - 09:51

been trying for the last 15 minutes :(

John Idasetima · 20 September 2012 - 09:44

i've been trying to get through to suntrust for the last 3 hours and i've had no success so far

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Rate SunTrust has been rated 2.0 out of 5 points. A total of 55 votes cast and 84 users reviewed the website.

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