website not working? Is it down right now? Server Status Check screenshot
StudentLoansWebsite Name:
studentloans.govURL Checked:
Response Time:
Last Down:
Checking StudentLoans
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StudentLoans Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:1477.35 ms. 
21:2680.89 ms.
23:35167.73 ms. 
01:45172.09 ms.
03:54171.02 ms. 
06:0477.82 ms.
08:15168.44 ms. 
11:14173.34 ms.
13:2577.53 ms. 
15:34170.44 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 17:18

We have tried pinging StudentLoans website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access StudentLoans - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Jeffrey R Fike · 7 February 2014 - 06:54

Very slow, times out, unable to connect. This seems to be an ongoing issue, as have been trying to cmplete MPN etc for a week now. Get 1 or 2 pages in and site is unreachable. Will not come back up for the rest of the day. It's as if they have a few cached pages and everything else dynamic is lost, down, gone.

Ashley Colbert · 29 October 2013 - 10:30

Cannot link to the IRS to complete pay as you earn request

Jennifer Crotty-Ridgeway · 25 September 2013 - 11:25

I have been trying to complete my master promissory note for two days now, but the site runs very slowly and then times out/won't load.

Ryan Halbom · 12 August 2013 - 18:40

6:50 in California, no

Johanna Johnson · 12 August 2013 - 13:40

Getting the message "We were unable to process your request at this time. Please contact customer service to get further details."

Brian So · 12 August 2013 - 13:27

Still not working, says that it's unable to process my request.

Angela Berry · 12 August 2013 - 13:26

Been trying for almost a half hr, uggghhh! I so need it to be up and running!

Chris Bish · 12 August 2013 - 13:05 is down

Luke Romesberg · 1 August 2013 - 17:05

Worst site ever.

Chris Oakley · 1 August 2013 - 16:35

Anybody make it in yet? Im on last thing as well to get in..

Kayla Benton · 1 August 2013 - 16:07

come on really one thing left for me to get exepted for school and i cant do it cause the site wont work!! FIX IT!!!

Chris LeBeau · 1 August 2013 - 16:04 Server is down. Says contact customer service. Looks like it is down for everyone. Thank You. Has it really been down 12 hours as says??? WOW

Prakhar Sahay · 25 July 2013 - 15:55

Nothing but red text saying "We were unable to process your request at this time. Please contact customer service to get further details." I only have a week to apply for the loan.

Kathy Saenz Poppenger · 21 July 2013 - 08:21

My son has been trying to do entrance counseling and the website got stuck at tab 3 for estimating total school debt and income. Then he tried again and it got stuck when trying to input expenses and funding for this year (i.e. even earlier in the process). Now it's completely down. July 31 is looming... It's terrible that you cannot save your work and come back. This has been ridiculous.

Stephanie Arieno · 16 July 2013 - 13:24

They put an image of the site itself back up, but it's just an image--you can't click on anything, red font stating there's an emergency outage. And I seriously need to get on this paperwork. Go figure.

Andy Powers · 16 July 2013 - 12:57

Uh oh... the weight of student loan debt finally crushed the server

Amber Fannin · 16 July 2013 - 12:42

site is down and i need to sign my PMN and confirm my financial aid processing

Onekiel Ruckstar · 17 May 2013 - 18:20

cannot estimate projected income on entrance concealing page

Kiara Leigh Hollis · 7 May 2013 - 13:16

i can't even sign in! It took a week of screwing around with their COD support people, emailining back and forth, multiple screen shots from different computers and web browsers as well as waiting in line at school for theFINANCIAL AID ADVISOR to tell me that the site was down. Ugh... no thanks to the Tech Support for the actual site! What are they doing over there?!

Colleen Jennings · 13 February 2013 - 11:33

loading pages taking forever, if load at all.. I can't do my student loan counseling to get my award.

Ashley Jarrett · 13 February 2013 - 09:40

back up but super super slow

Aika Santos · 28 September 2012 - 20:02 is DOWN, it wont work PLEASE get it to work I need to do something important!

Jeffrey Santiago · 4 September 2012 - 17:29 has been down for quite some time now

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Rate StudentLoans has been rated 1.6 out of 5 points. A total of 25 votes cast and 23 users reviewed the website.

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