website not working? Is it down right now? Server Status Check screenshot
StudentLoansWebsite Name:
studentloans.govURL Checked:
Response Time:
Last Down:
Checking StudentLoans
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StudentLoans Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:5077.19 ms. 
23:3677.53 ms.
01:4278.63 ms. 
06:0476.82 ms.
08:1977.81 ms. 
10:3276.45 ms.
14:0282.86 ms. 
16:1574.81 ms.
19:300 ms. 
22:1579.98 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:47

We have tried pinging StudentLoans website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access StudentLoans - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Katherine Benson · 17 July 2016 - 17:11
· · Safari 9.1.1 on Mac

The website has been down since 9:00 am this morning July 17 and I need to submit an application for my son for the parent plus loan for him. ANy one know if thisis being invesitgated and if it will be up today?

Joelle Ousley · 7 July 2016 - 23:52
· · Safari 6.2.8 on Mac

Does not work for Mac Safair???

Ejay Mallard · 6 July 2016 - 14:10
· · Safari 601.1.46 on iPhone

Internet explorer is no longer supported. Must be done on a computer via another browser other than internet explorer

Zarathustra Amadeus Goertzel · 1 July 2016 - 13:13
· · Chrome 51.0 on Mac

It's down on my home connection, but not my school's connection. Blegh.

Joyia McGill · 16 June 2016 - 12:37
· · Safari 9.0 on iPhone

I've been trying to apply for a present plus loan for 2 days now and the site keeps saying "were unable to process your request" when will the site be working again, and why is the site always down.

Lori Dolnick · 2 May 2016 - 12:09
· · Chrome 50.0 on Mac

Even on Chrome this site is down and the forms are not working.

Tamika Strawder-Redding · 2 May 2016 - 10:01
· · Firefox 45.0 on Windows

Trying to complete a Parent Plus loan since last will not load at all now....

Ryan A. Roark · 2 May 2016 - 08:45
· · Chrome 50.0 on Windows

for the last seven hours off and on have been trying to access this website to do exit counseling. Have tried Chrome, Firefox, IE, and Edge all on 3 different internet connections on 4 different devices (2 laptops, 1 phone and one desktop) all of them are having image issues and functionality issues with the sliders, calculators, quizzes, etc in the exit counseling pages. Finally quit trying, then would not let me log out. Now i keep getting an error saying the website can not be reached.

Katie Hall · 2 May 2016 - 04:41
· · Chrome 50.0 on Windows

Judy Rice i'm having the exact same problem, i've tried it on different devices, and different browsers and still the same issue.

Judy Rice · 1 May 2016 - 20:40
· · Chrome 49.0 on Windows

I'm trying to do the Entrance Counseling for my daughter and half the info on the home page is completely missing. It won't let me log in from the home page. When I click the log-in button nothing happens. I managed to log in through the My Account tab but now I can't get past the first question requesting the school name. This HAS to get done! WTH?

Jason Collins · 24 April 2016 - 13:35
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait ..

Christopher J. Cassetta · 19 April 2016 - 14:28
· · Chrome 49.0 on Windows

"We are unable to process your request at this time. Please try again later."

Randi Clark · 10 April 2016 - 13:50
· · Firefox 44.0 on Windows

Student loans login is down and unable to connect.

Jerry Giaimis · 8 April 2016 - 15:01
· · Chrome 49.0 on Windows

I had the "Unable to Complete your request" error as well. I switched from Chrome to Firefox and it worked just fine. Just an FYI to all

Kathy Trelstad · 21 March 2016 - 23:12
· · Chrome 49.0 on Windows

I am able to log on, then after a minute it get the message: We are unable to process your request at this time. Please try again later.
What is going on?

James Silvester · 19 March 2016 - 15:53
· · Firefox 44.0 on Windows

This new ID stuff is pure bulls**t. The old PIN system worked great.....If no access within 48 hours, I'm heading to DC and will show up at DOE and raise hell

James Silvester · 19 March 2016 - 15:49
· · Firefox 44.0 on Windows

They just hung up on me......

Terrie Lewis · 19 March 2016 - 15:44
· · Chrome 49.0 on Windows

I have been trying for over one week. There is no solution as of today so will talk with them on Monday.

Susan Ashley · 17 March 2016 - 21:25
· · Chrome 49.0 on Windows

I've tried to get on several times!

Desiny Smith · 18 February 2016 - 04:24
· · Safari 9.0 on iPhone

Hey guys! I am in serious need of help/assistance!

My mother has been trying to complete the parent plus counseling for over a month now but every time she logs in under her FSA ID to do it, it says "We are unable to process your request at this time. Please try again later." We have been going back and forth with student since the beginning of January! A supervisor started an investigation into the issue about three weeks ago and we still have heard NOTHING! I have been hung up on, yelled at, and flat out told "I don't know, there's nothing we can do" from representatives! I am beyond frustrated. I'm just thankful that my school has been patient and willing to work with me.

I read a couple of comments where people said they experienced the same thing. If someone could tell me what they did to resolve the issue or who I should contact, I would REALLY appreciate it! Also, is there someone I can go above student We can't receive the money, which we were already approved for, until we complete the counseling.

Thanks guys!

Missy Cope Wiesike · 14 February 2016 - 15:59
· · Chrome 48.0 on Windows

Yes it is down. There is even a message on the webpage. Web Site Outage – Routine System Maintenance. Due to routine system maintenance, the Web site is unavailable. Please attempt to log in to the Web site at a later time. We apologize for any inconvenience this outage may cause and appreciate your understanding and patience while we complete this important activity.

Arif Abdulla · 18 January 2016 - 18:26
· · Safari 9.0.2 on Mac

heyy ppl.. use one of the computers at the uni to log on to the website. or just with your own laptop bt connected to the university internet. It works. I completed my entrance counsellin .. just now .. cheers

A Joseph Silva · 18 January 2016 - 13:53
· · Firefox 38.0 on Windows

The first time i seen it was down for maintenance was Friday afternoon on the 15th. I checked periodically over the weekend and it was down as well. As of 8:53 am Jan 18,2016 EST It is still down.

Kevin Derosin · 18 January 2016 - 12:48
· · Safari 9.0 on iPhone

This is so Unprofessional. People have things to get done and it's shame y'all haven't fixed the site yet. Y'all can do better. Don't y'all know this affects MANY people! Get this sh*t fixed! LIKE TODAY , PRONTO! It's been 2 days get off y'all lady's a**** and fix it!!!

Brittany Spangler · 18 January 2016 - 12:37
· · Chrome 47.0 on Windows

I need to complete paperwork so that I can start school, otherwise my entire life is going to be thrown back several months time. I cannot afford to miss out on my start date. PLEASE FIX THIS SOON!

Cassius Franswah · 17 January 2016 - 21:36
· · Chrome 47.0 on Android

Ok, it's been down for 1 day and 20 hours. I need to access an important document by Tuesday otherwise my classes will my dropped. This site needs to come up pronto because this is ridiculous.

Usa Cain · 16 January 2016 - 07:49
· · Chrome 47.0 on Windows is not working. Why am I paying 7% interest on my loan (Which is exorbitant for student loans!) & federal income tax on this **** if you can't even keep a working website.

Amalia Brown · 16 December 2015 - 15:56
· · Chrome 47.0 on Android

Have been trying to complete the entrance counseling, which is all I need so I can start my classes since ladt Thursday. Site says unable to process request at this time, please try again later. Numerous calls to the tech support and still nothing...waiting..I hate waiting

John Hall · 19 November 2015 - 04:40
· · Internet Explorer 10.0 on Windows

I've been trying for the past few days. At first, it said it was under maintenance. Now, I get nothing except a small black box with an X in it in the top left corner.

Deena Lilygren · 16 November 2015 - 18:00
· · Firefox 40.0 on Windows

Down for the last few hours, at least. At one time it loaded long enough for me to input my credentials, but couldn't keep it up long enough to log me in.

Amy Lee Gove · 16 November 2015 - 17:33
· · Chrome 46.0 on Windows

Site has been increasingly unreliable. Has been down for about 15 minutes now.

Katie Rose · 8 November 2015 - 13:25
· · Safari 9.0.1 on Mac

Site has been "under maintenance" for over two weeks. No ability to sign in, but still receiving emails recommending I do so. Ridiculous.

Brian Wolfie Mason · 25 October 2015 - 12:17
· · Chrome 45.0 on Chrome OS

Down for me...

Amy Christian · 24 October 2015 - 21:06
· · Firefox 41.0 on Windows

Accessing via Firefox just shows the page banner and top menu, but clicking on any menu doesn't change the screen. Still just the header and menu. Frustrating!!

Sally Kleinbart · 21 September 2015 - 17:45
· · Chrome 44.0 on Mac

why is this site now saying it's back up, yet it's still down for me?

Matty Van Meter · 30 August 2015 - 17:07
· · Firefox 40.0 on Windows

Cannot load "Create FSA ID" Page

Benjamin Mawhinney · 15 July 2014 - 01:45
Thailand · True Internet · Chrome 35.0 on Windows

I'm in Bangkok, Thailand and the site had been down for over a day. It's not my connection because I can reach other sites. I think it's down for now.

Carrie McCraw · 14 July 2014 - 20:18
United States · Time Warner Cable · Firefox 30.0 on Mac

I keep getting a message saying the site is not available. I have tried Google Chrome, Firefox and Safari. Help!

Celina Delaney · 1 July 2014 - 17:49
United States · Verizon Internet Services · Internet Explorer 10.0 on Windows server is up, using Google Chrome

Summer Nikolai Jackson · 29 June 2014 - 07:58
United States · Comcast Cable · Chrome 34.0 on Mac

Still down. Just checked.

Debbie Wolfe Dawes · 29 June 2014 - 07:04
United States · Frontier Communications · Internet Explorer 10.0 on Windows has been down this weekend 6/28 and 6/29 - still down.

Bapi Mirabeau · 22 June 2014 - 08:11
United States · Verizon FiOS · Safari 7.0.4 on Mac

Be patient guys every thing need touches from time to time, forget about the gov't language, govt. does good to people, its the elected reps that are selfish and self-centered, it will be up n running soon. Every company does this its not new !

Craig Freudenberg · 21 June 2014 - 08:44
United States · Comcast Cable · Internet Explorer 10.0 on Windows

relax... it is just on vacation for the summer

Brian Popilek · 20 June 2014 - 19:50
United States · Comcast Cable · Firefox 30.0 on Mac

Lovely! Glad the government can waste our money on things we don't need, but can't afford to keep it's websites up and running...

Hugo Palmeira · 19 June 2014 - 10:41
United States · Time Warner Cable · Chrome 35.0 on Windows

Down for us as well...

Kirstin Reed · 12 June 2014 - 14:13
Norway · Altibox AS · Chrome 35.0 on Mac

still down. School can't see the complete MPN either.

Jessica Truong · 11 June 2014 - 13:12
United States · Comcast Cable · Chrome 35.0 on Windows

I need to fill out the Direct Parent Plus Loan now! It's been down for 2 days already! Please get it back up!

Lisa Hull · 11 June 2014 - 13:11
United States · University of Wisconsin Madison · Firefox 29.0 on Windows

I can't get into the website.

Brittani Spring Dockery · 11 June 2014 - 09:32
United States · Cox Communications · Chrome 35.0 on Mac

Definitely down and I need to do an MPN

Reagan Tatsch · 10 June 2014 - 11:17
United States · AT&T Internet Services · Internet Explorer 9.0 on Windows isnt working! It has been down all day.

Joey Angelo · 10 June 2014 - 10:59
United States · Bright House Networks · Chrome 35.0 on Windows

Down for me as well. I need an important document and now I can't get it. Smh

Allie Catharine · 10 June 2014 - 10:30
United States · Comcast Business Communications · Chrome 35.0 on Windows

Down down down...what a bummerrrr

Taylor Elizabeth Kay Dodd · 10 June 2014 - 10:17
United States · Time Warner Cable · Chrome 35.0 on Windows

it's down again. How am I supposed to complete all my things for school if the website keeps going down?!

Ruoying Feng · 9 June 2014 - 15:20
United States · Time Warner Cable · Chrome 34.0 on Windows

it says website cannot be found

Amy Reedy · 4 June 2014 - 23:49
United States · Time Warner Cable · Safari 5.1.7 on Mac

down again...

Jeffrey R Fike · 7 February 2014 - 06:54
United States · AT&T Internet Services

Very slow, times out, unable to connect. This seems to be an ongoing issue, as have been trying to cmplete MPN etc for a week now. Get 1 or 2 pages in and site is unreachable. Will not come back up for the rest of the day. It's as if they have a few cached pages and everything else dynamic is lost, down, gone.

Ashley Colbert · 29 October 2013 - 10:30
United States · Monster Worldwide

Cannot link to the IRS to complete pay as you earn request

Jennifer Crotty-Ridgeway · 25 September 2013 - 11:25
United States · University of Chicago

I have been trying to complete my master promissory note for two days now, but the site runs very slowly and then times out/won't load.

Ryan Halbom · 12 August 2013 - 18:40
United States · Comcast Cable

6:50 in California, no

Johanna Johnson · 12 August 2013 - 13:40
United States · Cox Communications

Getting the message "We were unable to process your request at this time. Please contact customer service to get further details."

Brian So · 12 August 2013 - 13:27
United States · Time Warner Cable

Still not working, says that it's unable to process my request.

Angela Berry · 12 August 2013 - 13:26
United States · Optimum Online

Been trying for almost a half hr, uggghhh! I so need it to be up and running!

Chris Bish · 12 August 2013 - 13:05
United States · SureWest Broadband is down

Luke Romesberg · 1 August 2013 - 17:05
United States · Comcast Cable

Worst site ever.

Chris Oakley · 1 August 2013 - 16:35
United States · AT&T U-verse

Anybody make it in yet? Im on last thing as well to get in..

Kayla Benton · 1 August 2013 - 16:07
United States · CenturyLink

come on really one thing left for me to get exepted for school and i cant do it cause the site wont work!! FIX IT!!!

Chris LeBeau · 1 August 2013 - 16:04
United States · Smithville Digital Server is down. Says contact customer service. Looks like it is down for everyone. Thank You. Has it really been down 12 hours as says??? WOW

Prakhar Sahay · 25 July 2013 - 15:55
United States · Verizon FiOS

Nothing but red text saying "We were unable to process your request at this time. Please contact customer service to get further details." I only have a week to apply for the loan.

Kathy Saenz Poppenger · 21 July 2013 - 08:21
United States · AT&T U-verse

My son has been trying to do entrance counseling and the website got stuck at tab 3 for estimating total school debt and income. Then he tried again and it got stuck when trying to input expenses and funding for this year (i.e. even earlier in the process). Now it's completely down. July 31 is looming... It's terrible that you cannot save your work and come back. This has been ridiculous.

Stephanie Arieno · 16 July 2013 - 13:24
United States · Comcast Cable

They put an image of the site itself back up, but it's just an image--you can't click on anything, red font stating there's an emergency outage. And I seriously need to get on this paperwork. Go figure.

Andy Powers · 16 July 2013 - 12:57
United States · Time Warner Cable

Uh oh... the weight of student loan debt finally crushed the server

Amber Fannin · 16 July 2013 - 12:42
United States · Board of Regents of the University System of Georg

site is down and i need to sign my PMN and confirm my financial aid processing

Onekiel Ruckstar · 17 May 2013 - 18:20

cannot estimate projected income on entrance concealing page

Kiara Leigh Hollis · 7 May 2013 - 13:16

i can't even sign in! It took a week of screwing around with their COD support people, emailining back and forth, multiple screen shots from different computers and web browsers as well as waiting in line at school for theFINANCIAL AID ADVISOR to tell me that the site was down. Ugh... no thanks to the Tech Support for the actual site! What are they doing over there?!

Colleen Jennings · 13 February 2013 - 11:33

loading pages taking forever, if load at all.. I can't do my student loan counseling to get my award.

Ashley Jarrett · 13 February 2013 - 09:40

back up but super super slow

Aika Santos · 28 September 2012 - 20:02
· is DOWN, it wont work PLEASE get it to work I need to do something important!

Jeffrey Santiago · 4 September 2012 - 17:29
· has been down for quite some time now

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