website not working? Is it down right now? Server Status Check screenshot
StudentLoansWebsite Name:
studentloans.govURL Checked:
Response Time:
Last Down:
Checking StudentLoans
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StudentLoans Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
09:0484.55 ms. 
11:24161.02 ms.
13:4483.05 ms. 
15:45155.74 ms.
18:14157.89 ms. 
20:3382.25 ms.
22:54160.28 ms. 
01:13152.21 ms.
03:3379.93 ms. 
05:53153.77 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 07:13

We have tried pinging StudentLoans website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access StudentLoans - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Benjamin Mawhinney · 15 July 2014 - 01:45
Thailand · True Internet · Chrome 35.0 on Windows

I'm in Bangkok, Thailand and the site had been down for over a day. It's not my connection because I can reach other sites. I think it's down for now.

Carrie McCraw · 14 July 2014 - 20:18
United States · Time Warner Cable · Firefox 30.0 on Mac

I keep getting a message saying the site is not available. I have tried Google Chrome, Firefox and Safari. Help!

Celina Delaney · 1 July 2014 - 17:49
United States · Verizon Internet Services · Internet Explorer 10.0 on Windows server is up, using Google Chrome

Summer Nikolai Jackson · 29 June 2014 - 07:58
United States · Comcast Cable · Chrome 34.0 on Mac

Still down. Just checked.

Debbie Wolfe Dawes · 29 June 2014 - 07:04
United States · Frontier Communications · Internet Explorer 10.0 on Windows has been down this weekend 6/28 and 6/29 - still down.

Bapi Mirabeau · 22 June 2014 - 08:11
United States · Verizon FiOS · Safari 7.0.4 on Mac

Be patient guys every thing need touches from time to time, forget about the gov't language, govt. does good to people, its the elected reps that are selfish and self-centered, it will be up n running soon. Every company does this its not new !

Craig Freudenberg · 21 June 2014 - 08:44
United States · Comcast Cable · Internet Explorer 10.0 on Windows

relax... it is just on vacation for the summer

Brian Popilek · 20 June 2014 - 19:50
United States · Comcast Cable · Firefox 30.0 on Mac

Lovely! Glad the government can waste our money on things we don't need, but can't afford to keep it's websites up and running...

Hugo Palmeira · 19 June 2014 - 10:41
United States · Time Warner Cable · Chrome 35.0 on Windows

Down for us as well...

Kirstin Reed · 12 June 2014 - 14:13
Norway · Altibox AS · Chrome 35.0 on Mac

still down. School can't see the complete MPN either.

Jessica Truong · 11 June 2014 - 13:12
United States · Comcast Cable · Chrome 35.0 on Windows

I need to fill out the Direct Parent Plus Loan now! It's been down for 2 days already! Please get it back up!

Lisa Hull · 11 June 2014 - 13:11
United States · University of Wisconsin Madison · Firefox 29.0 on Windows

I can't get into the website.

Brittani Spring Dockery · 11 June 2014 - 09:32
United States · Cox Communications · Chrome 35.0 on Mac

Definitely down and I need to do an MPN

Reagan Tatsch · 10 June 2014 - 11:17
United States · AT&T Internet Services · Internet Explorer 9.0 on Windows isnt working! It has been down all day.

Joey Angelo · 10 June 2014 - 10:59
United States · Bright House Networks · Chrome 35.0 on Windows

Down for me as well. I need an important document and now I can't get it. Smh

Allie Catharine · 10 June 2014 - 10:30
United States · Comcast Business Communications · Chrome 35.0 on Windows

Down down down...what a bummerrrr

Taylor Elizabeth Kay Dodd · 10 June 2014 - 10:17
United States · Time Warner Cable · Chrome 35.0 on Windows

it's down again. How am I supposed to complete all my things for school if the website keeps going down?!

Ruoying Feng · 9 June 2014 - 15:20
United States · Time Warner Cable · Chrome 34.0 on Windows

it says website cannot be found

Amy Reedy · 4 June 2014 - 23:49
United States · Time Warner Cable · Safari 5.1.7 on Mac

down again...

Jeffrey R Fike · 7 February 2014 - 06:54
United States · AT&T Internet Services

Very slow, times out, unable to connect. This seems to be an ongoing issue, as have been trying to cmplete MPN etc for a week now. Get 1 or 2 pages in and site is unreachable. Will not come back up for the rest of the day. It's as if they have a few cached pages and everything else dynamic is lost, down, gone.

Ashley Colbert · 29 October 2013 - 10:30
United States · Monster Worldwide

Cannot link to the IRS to complete pay as you earn request

Jennifer Crotty-Ridgeway · 25 September 2013 - 11:25
United States · University of Chicago

I have been trying to complete my master promissory note for two days now, but the site runs very slowly and then times out/won't load.

Ryan Halbom · 12 August 2013 - 18:40
United States · Comcast Cable

6:50 in California, no

Johanna Johnson · 12 August 2013 - 13:40
United States · Cox Communications

Getting the message "We were unable to process your request at this time. Please contact customer service to get further details."

Brian So · 12 August 2013 - 13:27
United States · Time Warner Cable

Still not working, says that it's unable to process my request.

Angela Berry · 12 August 2013 - 13:26
United States · Optimum Online

Been trying for almost a half hr, uggghhh! I so need it to be up and running!

Chris Bish · 12 August 2013 - 13:05
United States · SureWest Broadband is down

Luke Romesberg · 1 August 2013 - 17:05
United States · Comcast Cable

Worst site ever.

Chris Oakley · 1 August 2013 - 16:35
United States · AT&T U-verse

Anybody make it in yet? Im on last thing as well to get in..

Kayla Benton · 1 August 2013 - 16:07
United States · CenturyLink

come on really one thing left for me to get exepted for school and i cant do it cause the site wont work!! FIX IT!!!

Chris LeBeau · 1 August 2013 - 16:04
United States · Smithville Digital Server is down. Says contact customer service. Looks like it is down for everyone. Thank You. Has it really been down 12 hours as says??? WOW

Prakhar Sahay · 25 July 2013 - 15:55
United States · Verizon FiOS

Nothing but red text saying "We were unable to process your request at this time. Please contact customer service to get further details." I only have a week to apply for the loan.

Kathy Saenz Poppenger · 21 July 2013 - 08:21
United States · AT&T U-verse

My son has been trying to do entrance counseling and the website got stuck at tab 3 for estimating total school debt and income. Then he tried again and it got stuck when trying to input expenses and funding for this year (i.e. even earlier in the process). Now it's completely down. July 31 is looming... It's terrible that you cannot save your work and come back. This has been ridiculous.

Stephanie Arieno · 16 July 2013 - 13:24
United States · Comcast Cable

They put an image of the site itself back up, but it's just an image--you can't click on anything, red font stating there's an emergency outage. And I seriously need to get on this paperwork. Go figure.

Andy Powers · 16 July 2013 - 12:57
United States · Time Warner Cable

Uh oh... the weight of student loan debt finally crushed the server

Amber Fannin · 16 July 2013 - 12:42
United States · Board of Regents of the University System of Georg

site is down and i need to sign my PMN and confirm my financial aid processing

Onekiel Ruckstar · 17 May 2013 - 18:20

cannot estimate projected income on entrance concealing page

Kiara Leigh Hollis · 7 May 2013 - 13:16

i can't even sign in! It took a week of screwing around with their COD support people, emailining back and forth, multiple screen shots from different computers and web browsers as well as waiting in line at school for theFINANCIAL AID ADVISOR to tell me that the site was down. Ugh... no thanks to the Tech Support for the actual site! What are they doing over there?!

Colleen Jennings · 13 February 2013 - 11:33

loading pages taking forever, if load at all.. I can't do my student loan counseling to get my award.

Ashley Jarrett · 13 February 2013 - 09:40

back up but super super slow

Aika Santos · 28 September 2012 - 20:02
· is DOWN, it wont work PLEASE get it to work I need to do something important!

Jeffrey Santiago · 4 September 2012 - 17:29
· has been down for quite some time now

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