website not working? Is it down right now? Server Status Check screenshot
SpotifyWebsite Name:
www.spotify.comURL Checked:
Response Time:
Last Down:
Checking Spotify
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Spotify Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:227.31 ms. 
21:426.63 ms.
01:3113.33 ms. 
05:576.97 ms.
08:077.26 ms. 
10:415.92 ms.
12:596.87 ms. 
16:146.68 ms.
18:446.94 ms. 
21:148.12 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:41

We have tried pinging Spotify website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Spotify - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Sharon Eisenhour · 8 July 2016 - 21:23
· · Firefox 47.0 on Windows

Won't let me sign on after I prove I'm not a robot! And I do NOT want to sign on on Facebook.

Jonathan Mitchell · 22 June 2016 - 14:46
· · Firefox 47.0 on Windows

I found away around it for me. I don't know if it will work for others but this is a PC solution. I went on, choose a genre, then a playlist and it opened the app. I was logged out in the app but it automatically signed me in and I was showing as online. Now I can play my own songs. Hope this helps!

Martin Mawson Lee Hollingworth · 22 June 2016 - 14:17
· · Safari 9.1.1 on Mac


Katrina Lamb · 22 June 2016 - 14:17
· · Firefox 47.0 on Windows

down for me as well, logged out & cannot log back in, error message says "service not available"

Hector Flores · 22 June 2016 - 14:13
· · Chrome 51.0 on Windows

wont log in, wont play music. Constantly states no intene conex. when you are logge in wifi or have 4g conex available.

Rose Williams-Christopher · 22 June 2016 - 14:08
· · Internet Explorer 11.0 on Windows

keeps saying i am offline, even though i am not.

Samuel Finnagan · 22 June 2016 - 14:05
· · Internet Explorer 11.0 on Windows

I can log in to with my PC but cannot log on with my phone

Scott Hickok · 6 June 2016 - 17:47
· · Chrome 51.0 on Windows

Getting "Gateway error" on the web player. The site itself is up and running, though.

Max Bassett · 6 June 2016 - 14:06
· · Firefox 46.0 on Windows

Getting a "504 Gateway Time-out" error.

Sony Davidescu · 11 May 2016 - 17:58
· · Safari 9.1 on Mac

I cannot open spotify on my computer

Thetford Moore · 7 May 2016 - 06:34
· · Chrome 46.0 on Windows

Volume not responding, can select song, artist, & albumns but cannot get volume & it is not mutted?

Henrik Pedersen · 3 May 2016 - 15:11
· · NetFront 3.50 on PlayStation 4

Spotify doesn't work on the ps4 in eu

Calvin Moffett · 26 April 2016 - 22:33
· · Internet Explorer 11.0 on Windows

It does not connect in the web player.

Jason Collins · 24 April 2016 - 14:35
· · Chrome 50.0 on Windows

Is Your Site Down Right Now ? Try This Fantastic Site While You Wait 100% Free.. 6 Million Members Can`t Be Wrong ....

Mark Anderson · 21 April 2016 - 02:01
· · Firefox 45.0 on Windows

Spotify is down from home.

Nicole Roche · 2 April 2016 - 07:41
· · IEMobile 11.0 on Android

Cant login from fb

Krysta Nicole Howard · 2 April 2016 - 07:36
· · Chrome 47.0 on Android

I'm also unable to login to spotify on my mobile app. Thought something was wrong with my phone.

Ernesto Gutierrez · 2 April 2016 - 07:36
· · Chrome 49.0 on Windows

Why am i paying for this trash if its not going to work?

Tucker Mcgyver · 2 April 2016 - 07:27
· · Chrome 49.0 on Windows

I'm able to browse and play tracks in the PC App just fine.. just cannot change password or login mobile app..

Rex Curtis · 2 April 2016 - 07:25
· · Chrome 49.0 on Android

This is some bullshit...and I pay for this like wtf?

Tash Burt · 2 April 2016 - 07:21
· · Chrome 49.0 on Android

Still cant log in on facebook. Even though says servers are responding now

Peter Pedersen · 2 April 2016 - 07:10
· · Firefox 45.0 on Windows

it does not work with facebook login - wants to cancel the this shit

Ben Diamond · 2 April 2016 - 07:03
· · Chrome 49.0 on Mac

Facebook login failed on the mobile app, desktop app, and web player. I was only able to log in on the non-player Spotify site, until that went down.

Mike Fenrick · 2 April 2016 - 06:59
· · Chrome 49.0 on Android

Anyone know why I cant log in on facebook??

Chris Rogers · 2 April 2016 - 06:57
· · Chrome 49.0 on Windows

Can't login with Facebook either. I guess they're having troubles with the API, or some network problems :(

Emigdio Torres Ruiz · 2 April 2016 - 06:54
· · Chrome 49.0 on Windows

Can't log in using my FB account :S

Ruby Rodriguez · 2 April 2016 - 06:51
· · Safari 9.0 on iPhone

Can't log in using my FB account!

Courtney Danise · 25 March 2016 - 19:23
· · Safari 9.0.2 on Mac

I can't get on nor can I open the app. It's been like this for the past week and a half at least so please someone help me....!

Chance Bennett · 21 March 2016 - 15:29
· · Chrome 47.0 on Android

Won't connect on ps4

Aleshia Bowers · 18 March 2016 - 21:10
· · Chrome 49.0 on Android

Keeps saying I have no service when I do, and randomly starts playing then stopping

Daniel Stevenson · 18 March 2016 - 20:16
· · Chrome 47.0 on Windows

Spotify kept shutting off my internet connection, had to uninstall it.

Brent Naslund · 13 March 2016 - 07:55
· · Chrome 48.0 on Windows

Spotify will not play tracks, neither the web player nor the Program. The web player just plays a 30 sec thing, and the program will not play a sound!

Zenobia Tyson · 9 March 2016 - 17:28
· · Firefox 43.0 on Windows

after changing the password i can`t log in on any of the devices!seriously?

Daniel Stevenson · 4 March 2016 - 17:33
· · Chrome 47.0 on Windows

Someone is censoring Spotify/ playlists... scrobbling is shut off.

Chris Horne · 29 February 2016 - 22:28
· · Chrome 48.0 on Windows

cant access webplayer through chrome, doesnt load!

Gary Behar · 23 February 2016 - 21:54
· · Firefox 44.0 on Windows

Spotify just keeps loading ads and not doesn't play any music!!!!!!!!!!!

Allen Butcher · 3 February 2016 - 12:58
· · Chrome 48.0 on Windows

its skipping almost every song and then playing only 5 sec. of the rest

Keith Thake · 3 February 2016 - 12:27
· · Safari 9.0 on iPad

Spotify is only playing a few seconds of my playlist and some not at all, not impressed to say the least

Erin Abid · 3 February 2016 - 12:08
· · Chrome 30.0 on Android

I have the app and songs keep skipping around and a song plays, it only lasts around 7 seconds. I checked to see if my phone was the problem but it was not my phone. Can you please look into the isssue?

Brendan Murray · 3 February 2016 - 12:07
· · Chrome 34.0 on Android

Songs will only play for a few seconds before skipping to the next song. Most songs don't play in the first place. However saved songs will play.

Kristian Torkildsen · 3 February 2016 - 12:04
· · Firefox 43.0 on Windows

Spotify is not working like it should, some tracks wont play at all and others will skip after a few seconds...
Only saved songs actually play like they should

Laura Simmons · 3 February 2016 - 12:01
· · Chrome 39.0 on Windows

constant skipping of tracks. playing tracks for 5 seconds then jumping. very irritating

Isiah Evans · 24 January 2016 - 18:42
· · Chrome 47.0 on Windows


Diana McNorton · 9 January 2016 - 11:48
· · Chrome 47.0 on Windows

Couldn't get on Spotify last night from around 10pm UK time, and still cannot. Saying bad gateway and an error code.

Jay Haines · 9 January 2016 - 10:15
· · Safari 9.0.2 on Mac

Been having no luck getting on to Spotify for nearly a week now. I live in the Netherlands. Cannot even get on to their web site to contact them.

Audrey Simpson · 9 January 2016 - 10:03
· · Chrome 47.0 on Windows

Can't connect this morning ~ screen just comes up as 'Bad Gateway . . . ' etc, been trying for half an hour now

Michael Joseph Neiber · 31 December 2015 - 01:21
· · Chrome 42.0 on Android

I can not seam to get my app to work at all and it kicks me out of my wifi to what is up with spotify

Jacquelyn Hickman · 30 December 2015 - 20:09
· · Chrome 47.0 on Windows

Two days in a row now that Spotify isn't working. Won't work on the desktop, app or web. Someone said it has to do with Verizon FiOs. Not sure if that's true - but this sucks!

Ricky Lopez · 30 December 2015 - 19:51
· · Chrome 47.0 on Windows

my spotify is down right now for me on all devices desktop app and website....

Rebecca Sarah · 30 December 2015 - 19:38
· · Firefox 43.0 on Mac

Won't work on my laptop or my phone... was just working yesterday. Can't even get to their website

Nancy Rose Brooks · 30 December 2015 - 19:33
· · Chrome 47.0 on Windows

spotify was sued for $150,000 in unpaid royalties by a band named cracker yesterday maybe that is why I can't reach them

Angela McGregor · 30 December 2015 - 18:40
· · Firefox 43.0 on Windows

The site may ping but it's down. Even the homepage won't load in for me and my desktop app states it's in "offline mode". Trying to reinstall -- can't get to the download!

Keith Hudson · 30 December 2015 - 14:35
· · Chrome 46.0 on Windows

It is not working. I'm in Los Angeles and it states my browser is down.

John Ray · 29 December 2015 - 18:17
· · Chrome 47.0 on Windows

Can't log in or change my password. Will not even load when I go to

Alexis Moll · 18 November 2015 - 15:43
· · Chrome 46.0 on Windows

Trying to listen to it on laptop at school but needs adobe flash player T_T

Lakeisha Renee · 17 November 2015 - 23:24
· · Chrome 38.0 on Android

I cannot log in I have change my password successfully and still can't get in...I tried again and finally got in but now where is my playlist? Very annoying!!!

Ryan Henderson · 24 October 2015 - 03:51
· · Chrome 46.0 on Mac

my spotify wont let me login on iphone, ps4, or mac....what is going on. error of 404 when trying to sign in with facebook

Cody Herrera · 13 October 2015 - 19:37
· · Chrome 45.0 on Windows

My spotify doesnt let me login, i click login and it says error!?!?!?!?!?!

Cody Herrera · 13 October 2015 - 19:33
· · Chrome 45.0 on Windows

My spotify does not let me login, it says error even though i was just on it last night!?!?!?!?!?!

Chris Stringer · 29 August 2014 - 11:28
United States · Time Warner Cable · Chrome 37.0 on Mac

Spotify seems down currently. Unable to login via TWC on iPad or desktop player. Player on android seems to play fine.

Bananna Lewi · 6 July 2014 - 03:15
Australia · Telstra Internet · Safari 7.0.4 on Mac

I have tried unsuccessfully for the past 30 plus minutes to log in to spottily, only getting the green circule at the top left hand conrner and nothing else but a black page, hope all my play lists have not disappeared! Only just joined last night and spent a lot of time organising music so am very disappointed :(

Sammy Dean · 9 June 2014 - 08:05
Netherlands · CAIW Diensten · Chrome 35.0 on Windows

It's saying connecting and keeps doing that for like 5 minutes and I have refreshed. It's not my internet because this works.

Steve Hunt · 5 June 2014 - 09:01
United States · AT&T U-verse · Firefox 29.0 on Windows

Wow that was weird last night... spotify down. Figured it was something on my end, kept rebooting and almost delete 'n reinstalled. Glad I didnt have to do that...

Spencer Ross · 4 June 2014 - 20:18
United States · Optimum Online · Chrome 35.0 on Windows

This is the biggest service outage I think I've ever seen. What's next... Google?

Rene Ledezma · 24 May 2014 - 19:05
United States · Time Warner Cable · Chrome 35.0 on Chrome OS

Can't get to the Spotify web player! keep getting error messages "504 gateway timeout" and "502 Bad Gateway". Any idea on when this is going to be resolved?

Todd Frangella · 22 May 2014 - 20:59
United States · Charter Communications · Firefox 28.0 on Mac

I'm having issues using Spotify with the web player. I've restarted several times and it gives me a bad gateway after I log in.

Daniel Saner · 21 May 2014 - 12:43
Switzerland · Bluewin · Firefox 29.0 on Windows

Heavy connection problems at the moment. The desktop client keeps playing 5 seconds of music before pausing for another 3. The website doesn't respond at all.

Zoty Ponce · 12 April 2014 - 07:28
United States · Comcast Business Communications

OMG i dont think i can work without my Spotify. Gettin a bunch of errors regarding addBitmap failures.. ? any ideas

David 'Cookie' Cook · 1 April 2014 - 05:57
United States · Indiana State Library

It keeps shuffling songs and will not play any. It keeps going from song to song.

Sally Wouters · 27 March 2014 - 06:51
United States · Comcast Business Communications

"My activity side bar is blank, my profile pic is gone, I can't see my friends list or followers or anything its blank under profile.."

Exactly what is happening with mine and a few others'

Lakshmi Thavamany · 25 March 2014 - 10:33
Singapore · StarHub Internet Pte

Cindy Salvus
"My activity side bar is blank, my profile pic is gone, I can't see my friends list or followers or anything its blank under profile.."

Exactly what is happening with mine and a few others'

Cindy Salvus · 25 March 2014 - 07:50
United States · CenturyLink

My activity side bar is blank, my profile pic is gone, I can't see my friends list or followers or anything its blank under profile

Daniel Postoronka · 19 March 2014 - 19:35
United States · Verizon FiOS

Spotify has been really screwing up major times! The mobile app is glitched up all of the sudden, songs take for ever to load, when they play, it is choppy, it has to keep buffering!!! The desktop's radio won't buffer!!! When I play one my my playlists and the song ends, the whole Spotify closes... that's it. I play another song, it ends, Spotify closes!!

Terry O'Hara · 22 February 2014 - 01:46
United States · KPU Telecommunications

For one week now Spotify has losing internet connection every five minutes, and has to reconnect. I have long periods of silence, then it will come back on go a few more minutes. Any one else having this problem?

Gage Walker · 5 February 2014 - 15:21
United States · AT&T U-verse

Is spotify down?! Im curious because it keeps telling me that my username/password are incorrect... but yet it wont let me sign in to the actual website for spotify! Please help, I need my music!!! D:

Shivonne Gaffney Grant · 12 January 2014 - 04:43
United States · Road Runner

Spotify just STOPPED WORKING... right in the middle of a commercial... and NOW every time I try to RE-BOOT... it just SITS THERE on the same commercial and there's silence! uuuuge :(

Brandon Castillo · 17 December 2013 - 06:16
United States · California State University, Sacramento

spotify is down again. just says connecting. i have it on wifi and full bars. what gives.

Amanda Johnston-Heimbach · 11 December 2013 - 08:12
United States · Minnesota Power

Cannot get the web player to load. I have the circling trying to connect issue as well.

Josiah Rocke · 11 December 2013 - 07:27
United States · Time Warner Cable

Get to the web player... just get a spinning circle and the message "Connecting to spotify"

Susan Hanna Poitras · 13 November 2013 - 06:36
United States · Comcast Business Communications

Can't add any songs to my current play lists. Only will let me create new playlists!

Alessandro Tesauro · 31 October 2013 - 04:57
Italy · Fastweb

For some awkward reason the software doesn't enable me to look for any song and, consequently, to listen to it. Any ideas of what the problem might be?

P.S. I can't also see my activities (which are on a "loading..." status)

Caroline Parker · 29 October 2013 - 15:06
United Kingdom · Sky Broadband

I am trying to play my Sonos playlists & it keeps saying my 'spotify login information is not valid'. It's driving me nuts. Have tried reinstalling all the software & still nothing. Anyone else experiencing this?

Carolyn Babette Baker · 29 October 2013 - 09:38
United States · Time Warner Cable

My spotify has been frozen on an ad for three days. I've refreshed the page and tried everything but it still isn't working. The image for the ad won't show up but I can still navigate the site.

Matt Moose · 23 October 2013 - 03:09
United Kingdom · Griffin Information Systems Limited

Nothing coming out of the web player, using either Firefox or Chrome. Everything loads up but no audio.

Jacquelyn Ford · 14 October 2013 - 10:47
United States · Comcast Cable

My spotify is saying "connecting to spotify" and the download circle goes round and round... to no avail. Spotify won't engage.

Tengiz Borisoff · 14 October 2013 - 10:15
United States · Time Warner Cable

Chrome spotify app is not working for several days now. Stuck on 'connecting to spotify'. Desktop app is fine.

Austin Sliker · 11 October 2013 - 14:12
United States · Charter Communications

oh my god its friggen down near big bear lake /san bernidino california. heaven help us... i wan't my spotify.

Rooney Ronaldo · 10 October 2013 - 18:42
United States · AT&T U-verse

The web player is not opening. I use Google Chrome and it just doesn't connect. I tried to get in touch with the support through The Spotify Community, but they're no help. They just send a form email with the usual faq info.

Muy Pelle Grosso · 10 October 2013 - 04:06
Sweden · TeliaSonera AB

Premium been up and down whole day in north Sweden. Right now some functions works but still cant play songs

Rachel Dargan · 10 October 2013 - 03:42
Ireland · HEAnet Limited

Down in Ireland (web player anyway, actual spotify is blocked in college), premium user

Kirsten Tomlinson · 10 October 2013 - 02:20
United Kingdom · Virgin Media

I am a premium user. The 'make available offline' bar has disappeared from the screen, and although I have full internet connection, Spotify says I am working offline. I have tried re-installing it, and switching my laptop off and on again. No luck!

Tobia Zanarella · 10 October 2013 - 02:15
Italy · Telecom Italia

Down right now. Searches work fine, but can't listen to any song. ping is successfull, though.

Claus Møller · 10 October 2013 - 01:52
Denmark · Tele Danmark

I am unable to connect with the online version and the desktop version.

Carolina Amoruso · 21 September 2013 - 09:24
United States · Verizon Internet Services

spotify quits on me before a minute's up. i've deleted and reinstalled, but no luck. it's been about 4 hours now.

Sharon Casto · 18 September 2013 - 11:54
United States · University of Alabama

I am unable to connect with the online version and the desktop version. Never had a problem connecting to them until today.

Artmasue Hollingsworth-Jenkins · 28 August 2013 - 14:26
United States · Comcast Cable

I experienced... *song wil play after commercial*...but it wasn't even making a message. I went up to the column...where the ...file, edit, view, PLAYBACK, help is located. Opened... *PLAYBACK*... and when I clicked PLAY.. it started up. Hope this will help :)

Paul Waller · 18 August 2013 - 01:41
United States · Time Warner Cable

down on all my computers, windows XP, windows 7, spotify trys to blame everything but themselves 100% down for 12 hrs now 1:40am PST 8-18-13 I guess WAIT??

Teddy Kimer · 4 July 2013 - 06:27
United States · Time Warner Cable

Playlists are empty, Search nets no results, and PC player opens, then shuts immediately.

Joe Weisel · 4 July 2013 - 06:18
United States · Comcast Cable

Service seems minimal right now. I can play stuff, but am getting 'artist not found' for artists that i am actively playing, etc.

Judi Murphy · 23 May 2013 - 16:27
United States · Verizon FiOS

spotify says Im offline when I'm not... can or when will this be fixed

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