Rr.com website not working? Is it down right now?

Rr.com Server Status Check
rr.com screenshot
Road RunnerWebsite Name:
www.rr.comURL Checked:
Response Time:
Last Down:
Checking Road Runner
Please wait while we check the server...
Road Runner Website Status History
Rr.com server report and response time

The above graph displays service status activity for Rr.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.May.2016
22:3953.23 ms. 
24.May.2016
00:5347.83 ms.
24.May.2016
03:1648.03 ms. 
24.May.2016
05:1910.45 ms.
24.May.2016
11:2347.2 ms. 
24.May.2016
13:4010.57 ms.
24.May.2016
16:1510.66 ms. 
24.May.2016
18:2548.39 ms.
24.May.2016
20:2947.95 ms. 
24.May.2016
22:4510.39 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 23:27

We have tried pinging Road Runner website using our server and the website returned the above results. If rr.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Road Runner - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as roadrunner.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Rr.com?
▼ LAST 7 DAYS ...
Road Runner Mail Support · 4 days 9 hours ago
· · Chrome 50.0 on Windows

Call Support Roadrunner Mail Customer Care 1 855 777 1707.Toll free Help.

Road Runner Mail Support · 4 days 9 hours ago
· · Chrome 50.0 on Windows

Call Support Roadrunner Mail Customer Care 1 855 777 1707.Toll free Help.

Road Runner Mail Support · 4 days 9 hours ago
· · Chrome 50.0 on Windows

Call Support Roadrunner Mail Customer Care 1 855 777 1707.Toll free Help.

Road Runner Mail Support · 4 days 9 hours ago
· · Chrome 50.0 on Windows

Call Support Roadrunner Mail Customer Care 1 855 777 1707.Toll free Help.

Nancy Connot · 19 May 2016 - 02:53
· · Internet Explorer 11.0 on Windows

My email is not working. It says wrong user name and password. I haven't changed it.

▼ LAST 30 DAYS ...
Johnnie Shane · 27 April 2016 - 14:49
· · Internet Explorer 11.0 on Windows

can't access e-mail

▼ LAST 6 MONTHS ...
Jo Schaffer · 3 April 2016 - 11:10
· · Chrome 49.0 on Android

Been unable to connect in paris for 5 weeks. Nor any one else in my ofice

Alan Schantz · 24 March 2016 - 07:14
· · Firefox 45.0 on Android

Email is down in Honolulu, Hawaii

MikeandMarcy Maners · 17 March 2016 - 21:32
· · Chrome 49.0 on Windows

Can send emails but have not been able to receive any emails all day today!

Anne Buchner · 6 March 2016 - 19:49
· · Safari 5.1.9 on Mac

RR is down for me right now (March 6, 2016)

Tracy Newman · 24 February 2016 - 17:30
· · Firefox 44.0 on Mac

Can't access RoadRunner. My internet is working, I just can't get my mail. It's freaking me out!I Help! I hate Time Warner!!!

Katina Burton · 10 February 2016 - 21:46
· · Chrome 48.0 on Windows

Can send and receive email now on cfl.rr.com - HOWEVER - what the hell happened to the email that was sent to me between noon and now? I have been waiting for 2 emails for most of the day and now it appears tlike I am not going to get them and they hey are lost in cyberspace!

Katina Burton · 10 February 2016 - 20:32
· · Chrome 48.0 on Windows

Roadrunner email not working in Orlando - Brighthouse provider. I cannot send or receive email! I am WAITING for 2 important emails that have been sent to my rr acount today - no errors are occuring to those sending so I hope they are just delivered late and not lost in space.

Nikki Oldaker · 10 February 2016 - 20:23
· · Firefox 44.0 on Windows

The host 'smtp-server.tampabay.rr.com' could not be found. Please verify that you have entered the server name correctly.

Subject 'test 2'
Server: 'smtp-server.tampabay.rr.com'
Windows Live Mail Error ID: 0x800CCC0D
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 11002

Susan Reis · 10 February 2016 - 20:14
· · Chrome 48.0 on Windows

rr.has been down for me since just before lunch when I called they said they were performing an unscheduled maintenance. and I would just have to wait. They should have to wait for my payment

Karen Corter · 10 February 2016 - 20:06
· · Chrome 48.0 on Windows

Cfl.rr mail account not working for most of the day. Using Chrome, and Live mail. Seems to work ok on martphone, however. :(

George T Adams · 10 February 2016 - 19:40
· · Firefox 44.0 on Windows

Just called Brighthouse, and they said the email server is not working right now (central Florida), so I guess I'll just have to wait until they get it repaired

George T Adams · 10 February 2016 - 19:34
· · Firefox 44.0 on Windows

I'm using Thunderbird email client. Email won't download or send. I checked my email online at www.rr.com, and it's there, but I can't download it. When I try to send an email I get the message "An error occurred while sending mail: Outgoing server (SMTP) smtp-server.cfl.rr.com is unknown" I tried using mail.brighthouse.com, and it still won't download or send. What's up???????

Teresa R. Celmer · 10 February 2016 - 19:19
· · Chrome 48.0 on Windows

my rr is down too saying.
Task ' Road Runner - Receiving' reported error (0x800408FC) : 'The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.'

Chris Bolcarovic Rakauskas · 10 February 2016 - 18:12
· · Firefox 43.0 on Windows

RR e-mail is not working. Another e-mail service I have is working fine, and I can go to web pages, so it's not my internet connection. Also, when going to the RR online inbox, page does not load.

Carolyn Klages · 10 February 2016 - 18:05
· · Firefox 42.0 on Windows

Email server appears to be down here in the Orlando area as well. Can't send/receive emails via home computer or cell phone, or cell phone on the other side of town. Message says cannot find e-mail server. 2/10/16

Douglas Ware · 2 February 2016 - 04:37
· · Safari 9.0 on iPad

Can't log into mine or my wife's email accounts. Says our email accounts don't exist. What's the deal?

James Lisa · 26 January 2016 - 14:24
· · Firefox 43.0 on Windows

their email sevice is terrible I am thinking of going to satilite service this has been a problem for a long time and its getting worse.

Peter Rich · 24 January 2016 - 03:24
· · Firefox 43.0 on Windows

Today, I want to use this opportunity to tell everyone about Dr agbuza of agbuzaodera@g mai l.com, on how he help me reunited with my girlfriend after 2 months of breakup.My girl break up with me because she saw another woman in my office and she said to me that she is no longer in love with me anymore and decide to divorce me.I seek help from the Net and i saw good talk about Dr agbuza and i contact him and explain my problem to him and he cast a spell for me which i use to get my girl back within 2 days.am totally happy because there is no reparations and side-effect. If you need his help Email him at agbuzaodera@g mai l.com

Linda Brodsky Swihart · 18 January 2016 - 19:30
· · Firefox 43.0 on Windows

I am having trouble searching my email. It has been very slow in the recent past, but I have not been able to do a search at all in the last few days.

Karen Izzi Gallagher · 12 January 2016 - 15:19
· · Safari 9.0.2 on Mac

RR is down. Cannot log in. Problems for over a week now. This seems to be an on-going problem for RR and TWC.

Caryl Wadsworth · 10 January 2016 - 17:34
· · Internet Explorer 11.0 on Windows

login does not work. after clecking enter it pauses and then says my session has ended.. this has been going for over a week. Why don't you fix it ?

Beverly Stanton · 5 January 2016 - 15:39
· · Chrome 47.0 on Chrome OS

This has been going on for over a week..retry..wrong password..system down try later..close your browser and try again...how much longer is this going to happen????

Cassandra Garrison Nemec · 3 January 2016 - 16:38
· · Internet Explorer 11.0 on Windows

My Incredimail Email program is down, and it was at times yestrday (1-2-16). I need my Email program; what is the problem?

Diana Wallner · 2 January 2016 - 01:14
· · Firefox 43.0 on Windows

Did on-line chat through twc website. Rep researched, then after about 10 min. asked me to send test email to rr. account from outside email account. Which I did - and it came through - YAY.. Opened Outlook and email popped through there, as well. Rep said TWC was updating email servers for security purposes. He had fixed my and my son's issues. Hopefully, now I'm good to go for the New Year.

Betty Parrott · 1 January 2016 - 19:45
· · Chrome 47.0 on Windows

Road Runner home page loads a completely different page. It's in another language and there are no pic's, nothing that even begins to look like RR homepage. It does this on both computers in the house. Please check it.

Diana Wallner · 1 January 2016 - 18:57
· · Firefox 43.0 on Windows

No email at all today - Jan. 1, 2016. Service is COMPLETELY DOWN - even through rr webmail. Sent test email through hotmail account and it was returned undeliverable. RR webmail site gives message "user account is disabled." Same for son's rr acct. Called 800 no. - rep located in Puerto Rico/Guam - said "there had been reports" on email issues since yesterday. - but I had already told her that was when my issues began - so I suspect she was parroting what I told her. She had no answers.

Diana Wallner · 1 January 2016 - 18:24
· · Firefox 43.0 on Windows

Wauwatosa, WI - no emails - sent test email through my hotmail and it says undeliverable. Tried to access rr mailbox through website - wouldn't let me in - doesn't recognize. Tried my son's email as well. Cant' get into his account, either. This began yesterday afternoon - 12/31/15 - about 4 p.m.

Marlene Tagliaferri · 31 December 2015 - 18:36
· · Chrome 47.0 on Windows

MY EMAIL HAS BEEN UNACESSABLE FOR 5DAYS NOW. I HAVE CALLED BRIGHTHOUSE MANY TIMES!! HADE IT FOR 5MIN NOW IT IS DOWN AGAIN!!!!! PLEASE I NEED TO GET MY EMAILS THEY ARE BOUNCING BACK.'

Maria Brockett · 30 December 2015 - 22:00
· · Chrome 47.0 on Windows

my personal and business have been down since chirstmas. I have tried several times through the rr.com and outlook and even reinstalled this is crazy. who knows how much business i have lost

Pam Evans · 28 December 2015 - 21:56
· · Internet Explorer 11.0 on Windows

Everytime I try to log into my email it says password or address is incorrect. How ever it is correct I typed it in again and the same message comes up. I've been using this address & password for several years now. How to I get to where I can check my email

Craig Chertack · 26 December 2015 - 11:08
· · Firefox 43.0 on Android

On St
Croix this week we could not log in for emails. Neither roadrunner nor twc sites would load. Changed browsers, different phones different laptops nothing worked. Gmail no problems. TWC service useless. Getting rid of twc email stick with gmail. Will change to FIOS when I get home.

▼ MORE THAN 6 MONTHS AGO ...
Suz Barnz · 2 November 2015 - 17:36
· · Firefox 41.0 on Windows

Unable to use RR again today, very frustrating to work when no access to email https://webmail.cfl.rr.com/do/mail/folder/view

Darlene Cooper · 30 October 2015 - 13:53
· · Chrome 46.0 on Windows

Why is this not working again? It is soooo slow, if you can get it to respond at all. Is this a ploy to get you to up your internet speed?

Sandi Damigella Nelson · 19 October 2015 - 22:09
· · Chrome 45.0 on Mac

Why is Roadrunner so darn slow to open up any e mails? It takes forever! Fix it! Darn i wish i could get another server but am stuck in my community with this one!

Jeanne Hughes · 12 October 2015 - 18:53
· · Internet Explorer 11.0 on Windows

my email will not connect and keeps telling me my email and password is incorrect. this has been hours now

Jo Singer · 11 September 2015 - 20:10
· · Chrome 43.0 on Windows

The WORST email service EVER. And no one seems to give a damn about it and do something to make it reliable.

Jo Singer · 11 September 2015 - 20:07
· · Chrome 43.0 on Windows

This is truly disgusting. I can't get in to my email box and if I am fortunate enough to get in to it I can open ONE email and hopefully respond. My issue was duplicated by Brighthouse but the thing STILL hasn't been fixed. This is totally disgusting and completely frustrating.

Patrick McLaughlin · 9 July 2014 - 16:29
United States · Charter Communications · Safari 7.0.4 on Mac

I cannot access my email from hotel room while traveling, also cannot access rr webmail. Is rr down?

Sev Moro · 8 July 2014 - 09:08
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

My email has been up and down for almost a month now. Today they changed my TWC Search engine page. What's next?

Jo Singer · 1 July 2014 - 05:41
United States · Bright House Networks · Chrome 35.0 on Windows

This totally sucks! I can't stand it anymore. Today and yesterday SO many problems getting into Roadrunner. Why are we paying for a lame product that is inaccessible, even with all the suggestions to clear cache, etc. This is NOT right.

Lori Perket-Polley · 22 June 2014 - 19:12
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Promised by a TWC customer support person that within 24hrs my email would be back up and running correctly. 24hrs. Not happening !!!

Deborah Rowland · 21 June 2014 - 19:51
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I have been trying all day, and have not been able to check my email. Why, ???. I am ready to find another IP.

Doris Christian · 21 June 2014 - 18:05
United States · Time Warner Cable · Safari 5.1.9 on Mac

I can not log in with my pop-server, cannot send e-mail nor receive on two Mac desktops, one IPHONE and IPAD. Two days now. Two reps out who knew nothing, one complained he was losing money by coming to my house because he is a contract serviceman.

Lori Perket-Polley · 20 June 2014 - 19:59
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Well email comes in, but I still can't access folders, sent, junk or can I delete anything. So pretty much NOT WORKING!!! This has been a week now...

Edit: Well just opened my email to see that TWC has said all email is up and running now. Well... no it's not, as before I still cannot access my sent, junk or folders. I can see my email and sometimes I can look at a few but then it all just stops and the wheels keep turning.

Edit: I just received an email that email is up and running and working fine. Well no it's not. I still have no access to any folders, junk, delete, or sent. I can look at email but that's all.

Dale Van Camp · 20 June 2014 - 11:12
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

BEWARE -- Seems like RR is up, but it is trying to deliver over 2200 emails to me. I know they are duplicates, probably 2000+ plus. Just makes it a nightmare to go through them. This has happened before with them, with that "migration" last year that I was not warned about.

Elizabeth Hornung · 20 June 2014 - 07:03
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I am so sick and tired of the UNRELIABLE service I get through Roadrunner! Over the past two weeks I have had it down at least four times, losing EVERYTHING that was there: pictures, reservations, confirmations, Minutes to meetings, boarding passes, etc. I am so sick of the run around I get from Time Warner!!! FIX IT AND FIT IT CORRECTLY!!!

Edit: If there was any other service in my hour, you can bet I'd leave Time Warner and all their services in a heartbeat! Most unreliable service and business I've ever seen. We're a "captured audience", they know it and don't care! With what these techs get paid certainly there should be SOMEONE capable of finding out what the problem is. Are we going to be compensated in any way for the inconvenience as well as all the times we haven't had access to our emails account? How much do you want to bet the answer is NO!!!

James Loehman · 19 June 2014 - 13:12
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

RR is up now 6/19/2014. I can receive mail using windows live mail, but I can only receive when I start Live mail. After the first time, I get errors and can not receive mail. You still have problems after all these days.

Gail P Green · 19 June 2014 - 07:06
United States · Bright House Networks · Internet Explorer 11.0 on Windows

Well, I am getting emails from my personal account but NO EMAILS from my business account. It is my secondary account. The last CHAT I had stated that all emails are on the server and I will get them as soon as they have corrected the problem. They could not tell me what that will be. It has been 10 days now. I agree they should be spending their money on support rather than ads!!! Port Orange, FL

Bill Yergin · 19 June 2014 - 06:07
United States · Time Warner Cable · Chrome 35.0 on Windows

My RR account stopped recognizing my password a few days ago on my lap top and PC, but works on my cell. I have tried to reset my password a few times and a message states that it has been done successfully, but when I try to sign on, I get the same "do not recognize" password notice. My cell continues to work, so not sure what password is my password now. What is going on?

Lori Perket-Polley · 19 June 2014 - 05:00
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I now can get into email, (after a week) but nothing opens... not a folder, not an email, not my sent, junk or anything. I can just look, but don't touch.

Laurie Colligan O'Connor · 19 June 2014 - 03:43
United States · Time Warner Cable · Safari 6.1.4 on Mac

So--after several days of not getting email... I can now get email thru my phone, but not on my MAC.

Dale Van Camp · 18 June 2014 - 18:06
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

So. Calif. RR still down since LAST Wednesday. Just lip service from TWC, below. If they cared, it would have been fixed by now. Pity I have all my bill notifications coming into that account. TWC's will be the first one I will be "down" for. The damage has been done.

Lynn Halliburton · 18 June 2014 - 09:51
United States · Time Warner Cable · Chrome 35.0 on Windows

Am I getting all my e-mails? When I access through Webmail, it will say 1 new message and there are no new messages. When it says 2 new messages, I only have 1; when it says 3 new messages, I only have 2, etc. etc. etc.

Mary Alice Bauman · 18 June 2014 - 09:17
United States · Time Warner Cable · Firefox 29.0 on Windows

Still having problems with RR email(Tampa Bay/Bright House). Won't work with MS outlook... only by webmail & that's sporatic, also.

Vicky Miner · 18 June 2014 - 08:07
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

After almost a week with no email at all, I am finally receiving emails sent since June 11. HOWEVER, older saved emails and folders are still missing. These contain a lot of important information and NEED to be restored.

Jdc Christensen · 17 June 2014 - 21:30
United States · Time Warner Cable · Chrome 35.0 on Windows

TimeWarner Roadrunner sent me this email today. I am in So. Calif.

Over the past few days, some customers have experienced problems with our
email system. We're very sorry if your mailbox is among those affected.
We're working hard to diagnose and solve the problem, and apologize for
any issues you might still be experiencing.

Delivering reliable service is our top priority, and we're committed to
getting this issue resolved quickly.

Thank you for your patience and continued faith in us, which we know we
have to earn every day.

Sincerely,
TWC Support

G Miki Hayden · 17 June 2014 - 09:52
United States · Time Warner Cable · Internet Explorer 10.0 on Windows

Very, very bad. Up and down and I don't get all my mail--I know because I sent myself something yesterday morning that I never got.

Dale Van Camp · 17 June 2014 - 09:44
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

TWC finally sent a cowardly ("Do Not Reply") email saying they're aware and working on the problem. They sent it to the account that is out of service (!!).

BEWARE of when they finally "fix" it -- you may get 1593 previously downloaded emails all at once sent to your phone or Outlook, like I did last year when they were "migrating" to a new server. I'm sure they have more glitches up their sleeves for us top customers.

(BTW, mine are forwarded OK to GMail, but a month ago I had a similar problem with it, too...)

Gail P Green · 17 June 2014 - 09:09
United States · Bright House Networks · Internet Explorer 11.0 on Windows

I FINALLY was able to retrieve email from webmail AND it then was forwarded to Outlook BUT Outlook says my emails area being sent but no one is getting them. HELP! Port Orange, FL

Barb Kuhn · 17 June 2014 - 08:32
United States · Time Warner Cable · Firefox 30.0 on Windows

I have changed my e-mail to a GMail account for all of my major bills & accounts. It takes some work, but now I am getting e-mail messages.

John Bradley Copeland · 17 June 2014 - 07:57
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Columbia, SC 10:56AM No email. Tried getting update from TWC in Chat. Chat said I needed to call Tier II for update. How ridiculous! Phoned "Tier II" and held for 5 minutes. Gave up. This is "Business Class". I guess I have "Tier II" and didn't know it. LOL; I am paying for it.

Gail P Green · 17 June 2014 - 06:05
United States · Bright House Networks · Internet Explorer 11.0 on Windows

Well, here it is another day without email. At least I was able to access it via webmail but it will only allow me to read one and then is freezes up and you have to close the browser and TRY to go back in to retrieve another. Thanks Bright House in Port Orange, Florida.

AND if I try to reply, there is nothing in the sent box so I have no idea if the email was sent or not. So frustrating!!!

Evelyn Burke · 17 June 2014 - 05:36
United States · Time Warner Cable · Safari 6.1.4 on Mac

Albany NY: very intermittent email service. Know that I am missing emails but have no idea how many. Tried sending myself 2 emails but only one arrived. NONE of my daily store emails are arriving so you do worry about hackers looking for information

Chuck Phillips · 17 June 2014 - 05:31
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I guess as long as only 10% of the customers are affected it is not a big deal to TWC. However if you are one of them it is a disaster. I can see why TWC is the lowest rated company for customer service. Email in SC is still down and Business customer is also affected.

Lawrence Green · 16 June 2014 - 19:53
United States · Time Warner Cable · Firefox 29.0 on Windows

I have been having problems with my RR e-mail for a week. I have called three times, and each time was told that the server is having problems and is being worked on. For a week! When I try to get into my live mail accounts now I am presented with two windows. The first says it is checking for new messages, and will go on checking indefinitely until I stop it. The next screen that comes up is an error screen. For good measure i sometimes get a screen asking for my username and pw. When I finally get into livemail, the inbox may or may not be working. My webmail takes forever to load. What is going on?

Sheila Bell · 16 June 2014 - 16:04
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

my roadrunner web mail is not working, and has not been for about 3-4 hours, keep message coming up to say it is getting worked on, WHEN???

Rick Brooks · 16 June 2014 - 15:16
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Still the same old crud. Email is down. When I can connect it wants to d/l emails I deleted ages ago.

Dale Van Camp · 16 June 2014 - 14:49
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

For me, my mail email (the business one, of course) stopped late Weds 6-11. I'm in So. Calif. It has never been back up (mail is automatically forwarded to my phones). My two subaccounts with TWC work OK. I just hate to have to log in to RR.com because it has to be the slowest and worst webmail server around. And I abhor answering email from that site (much prefer my Outlook) or my phone servers. I am now getting my mail account forwarded to Gmail. Never thought I would appreciate Gmail like I do now. Remember when calling Tech Support not to get angry at them -- not their fault. But ask for a supervisor, and then the supervisor's supervisor. And demand a hefty refund or credit.

Mandy Jane · 16 June 2014 - 13:40
United States · Time Warner Cable · Firefox 29.0 on Windows

This is longer acceptable!!! I have called in to tech support no less than 20x in the last 35 days. I had log in issues most of May, no access for 2 days the first week of June, and no service since last Wednesday... enough already. Every person you speak with has a different answer... 5 employees in the last week had the nerve to say that they were not having an outage... Hello TWC... you have an outage!

Lillian Fleigner · 16 June 2014 - 13:32
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Roadrunner what is your problem. You should tell all your paying customers what the problem is. This is absolutely ridiculous. No one seems to be getting any answers.

Tena Vincent Mccoy · 16 June 2014 - 13:13
United States · Time Warner Cable · Internet Explorer 10.0 on Windows

been down almost 2 weeks for me... it did work last Friday... then back off again... RR... get it fixed please.. my boyfriend cant email me... and I miss the communication...

Jim Watts · 16 June 2014 - 13:01
United States · Time Warner Cable · Firefox 29.0 on Windows

roadrunner down again! Guess I'm going to have to change email. It's been down most of the last week 6/16

Lynn Halliburton · 16 June 2014 - 12:27
United States · Time Warner Cable · Chrome 35.0 on Windows

I keep wondering if the Time Warner employees who are losing their jobs because of the merger are "hacking" it, especially when it works during the weekend and then doesn't work come Monday morning. Am I being paranoid?

Suzanne Rapaelian Larson · 16 June 2014 - 12:08
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

Still can send regularly but only receive sporadically in SE Wisconsin. 2:07 pm on Monday 6.16.14. Worked all weekend though. Is it the volume of weekday mail that RR cannot handle?

Dale Van Camp · 16 June 2014 - 11:43
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

This is what happens when (1) a merger is in the works and employees give up or sabotage, and (2) there is no competition because of those mega mergers. I have many clients quite angry and me. They have different servers so they don't "buy" my excuses.

Michael Hacker · 16 June 2014 - 11:36
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

How can you claim to provide service when you can't fix technical issues? This has been ongoing for the better part of the week.

Shirley Hoiness · 16 June 2014 - 11:10
United States · Time Warner Cable · Safari 5.1.9 on Mac

My email hasn't been working since last Wednesday. Since then I get sporadic messages - some as three days late. It's Monday, and still not working despite the report that it is. I'm in Southern California - Fountain Valley

Lee Cuppett · 16 June 2014 - 10:55
United States · Time Warner Cable · Firefox 29.0 on Windows

RR email is down again for the Orlando area. This is getting extremely ridiculous. Works for an hour then down for days.

Debbie Kinman Witte · 16 June 2014 - 10:35
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

We are also in SW Ohio and have not had consistent access to Roadrunner email for the past week. Very frustrating, as we are dependent on daily emails for my husband's business needs. We just called Time Warner and the automated response indicated there were issues and to reset our modem. This did not work. Has anyone heard the root cause and why Time Warner is not able to resolve the issue?

Suzanne Rapaelian Larson · 16 June 2014 - 10:17
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

Same problem in SE Wisconsin. Primary account will send mail but not receive it. Shows message that server terminated. Sub-account works fine to send and receive messages.

Patricia Schade · 16 June 2014 - 10:15
United States · Time Warner Cable · Safari 5.1.9 on Mac

Up for a while in Raleigh/Durham.... gone this morning. Talked to TW/RR..yesterday... said I would be getting an $8.00 credit for four days down and it's NOW down again... close to giving up and calling AT&T..

Marty Simpson Tallent · 16 June 2014 - 09:57
United States · Time Warner Cable · Firefox 29.0 on Windows

Tampa Bay RR was down most of last week for one of my sub accounts. It worked fine this weekend, but now I have two sub accounts that aren't working, and two that are. What in the world is up with RR?

Todd Fox · 16 June 2014 - 09:14
United States · Bright House Networks · Internet Explorer 8.0 on Windows

And now I can't access Webmail any longer. Up and down, up and down. And it looks like the www.rr.com site AGAIN has a "mail is having problems" message. Even that message goes up and down, up and down.

Edit: I will note again that I can/am still forwarding email from my broken primary email address to a working secondary email address. I'm using the "Foward and keep on server" option when forwarding. This seems to get the emails copied over to my working account... and it may serve as a useful workaround for others. I don't think I have lost any emails since I set up forwarding, but there is no way to be sure of course. All my test messages always go thru when I send to my broken primary account: I can always read them in my secondary mailbox. This might work if you forward to a gmail account or any other external account, but I haven't tried that specifically..

Mary Jo Tilot · 16 June 2014 - 08:02
United States · WiscNet · Internet Explorer 9.0 on Windows

My Road Runner is Green Bay has been down since last Wednesday -- it is now Monday. Don;t care if you list Green Bay as a down site, mine is not accessible.

John Bradley Copeland · 16 June 2014 - 07:48
United States · Time Warner Cable · Chrome 35.0 on Windows

Thank God I've got Road Runner Business Class email service. I just don't know how I could run my business without it! I'm sure the documents sent to me days ago by the Federal Government that I need to complete and return can wait. Customer e-mailed orders that need to ship today can wait as well. Customs clearance and orders for raw materials can wait as well. Can you imagine what the TWC merger with Comcast will do to customer and internet service! This has been an ongoing problem yet to be resolved. And the internet speed is laughable. Thanks to my government I have only one other choice for internet service locally and that is AT&T which our company left to go to TWC! And we wonder why America is falling behind.

Bob Phillips · 16 June 2014 - 07:33
United States · Time Warner Cable · Chrome 35.0 on Windows

this is a bizarre problem... I have my primary email created by RR and 4 sub-accounts created by me and using Outlook to pull messages. This weekend all 5 accounts worked great. Last week and this morning all 4 sub-accounts are working great however my primary account is returning a connection to server was interrupted in Outlook. Next time email is working I'am going to configure email to auto forward from my primary account to my trash account. Seems like TWC is disabling our primary accounts for some reason... WHY??? I also called the 800 number on my TWC bill last week and complained like hell; result a significant credit on next month's bill.

Jim Toll · 16 June 2014 - 07:15
United States · Time Warner Cable · Firefox 29.0 on Windows

This is terrible, Monday morning no e-mail service again, I`m sure all my customers will understand. Not a chance in hell.... I`m done with TWC forever

Gail P Green · 16 June 2014 - 07:08
United States · Bright House Networks · Internet Explorer 11.0 on Windows

I've been without email on and off for a week now! Can't access any today! I'm trying to run a business!

Suzanne Rapaelian Larson · 16 June 2014 - 06:59
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

RR e-mail is down again this morning after working most of the weekend and also getting e-mails forwarded from mid-week last week. Error message continues to say Server is not responding.

Edit: Now error says "Mail Storage Services Unavailable." 9:03 a.m. central time; SE Wisconsin.

Peggy Jo Smith · 16 June 2014 - 06:44
United States · Time Warner Cable · Chrome 35.0 on Windows

Worked fine over weekend, although I receive quite a few messages dated 6/11 and 6/12. Worked ok first thing this morning but is now down again. Not happy with TW!

Mary Alice Bauman · 16 June 2014 - 06:42
United States · Time Warner Cable · Firefox 29.0 on Windows

Worked off & on over weekend. Now down again 6-16-14 @9:30am in Citrus County, FL (Tampa Bay RR through Bright House).

Darrel Baker · 16 June 2014 - 06:26
United States · Comcast Business Communications · Firefox 29.0 on Windows

Seemed to be working okay again over the weekend. Logged in no problem at 8am, but have not been able to log back in since then

Barb Kuhn · 16 June 2014 - 05:20
United States · Time Warner Cable · Firefox 30.0 on Windows

Just received an e-mail dated June 11. still missing several daily e-mails from a week ago. When I log on to TWC E-mail it shows I do not have any incoming & also no contacts which I have both of. I live near Albany NY

Todd Fox · 16 June 2014 - 04:52
United States · Bright House Networks · Internet Explorer 8.0 on Windows

Older emails (sent during the outage) appear to be trickling in. This would imply that they have gotten all the servers back online. Hope others are seeing the same - and working email again for all? I don't think all of my test messages have come thru, so maybe the pipe is still flushing...

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