website not working? Is it down right now? Server Status Check screenshot
NetSpendWebsite Name:
www.netspend.comURL Checked:
Response Time:
Last Down:
Checking NetSpend
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NetSpend Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:15102.66 ms. 
20:23101.76 ms.
00:05102.32 ms. 
02:13101.65 ms.
04:14101.47 ms. 
07:23101.41 ms.
10:03102.45 ms. 
12:10100.84 ms.
14:14102.38 ms. 
16:15102.37 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 17:38

We have tried pinging NetSpend website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access NetSpend - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Tonio Ten · 3 April 2014 - 13:46

this sucks im so mad i need to activate this card

Don Mcglaun · 31 March 2014 - 23:06

Netspend is down all over. I can use my card and i get mobile alerts, but can't access the website.

Carla Abbie Shaw · 18 March 2014 - 02:19

Seriously??? This is the 2nd time in a month that I can't access the website. I can withdraw from ATM but not only payments or check balances, etc. I live over seas but have used Netspend since 2007 What is going on???

Brandy White · 11 March 2014 - 13:21

I'm in Texas and it won't load for me either...

Lesa Hendricks · 10 March 2014 - 21:50

Thinking about deleting my netspend account so frustrated wont let me log in has not since feb. 11 2014!!

Argraina Kitchens · 7 March 2014 - 02:04

we are in Germany army base and netspend hasn't been working since feb 9 2014 its been working before that and we got her in 2011 and had no problems till now and I keep calling netspend and they say nothing is wrong that their not having any issues and that no one called to report any I cant even +update my information or anything netspend wont load at all once it type in it says load error or it takes me straight to the search ingine I tried on cell, firefox, internet explorer, google chrome, my ipad nothing is working. Ill be glad when we go back home to texas in a few months.

Serena Cheung · 27 February 2014 - 12:50

also cannot access the website from Asia, wht is going on??

Janice Hollenbeck · 23 February 2014 - 22:46

netspend is down for me i can not access it belgium

Tony Slater · 20 February 2014 - 14:34

cant even get a call back from customer service

Jess Prit · 17 February 2014 - 23:10

Its ridiculous - already more than 2 weeks and not getting access, seems the web page its available to be downloaded in US. but NOT abroad what a pain! -only option I see its by phone - customer service

Samuel Waugh · 17 February 2014 - 07:32

cant even activate my goddamn income tax money!!! what the f#!k!! even there phone service is down

Shuichi Hashine · 16 February 2014 - 05:21

unable to access my acct or login for over 2 weeks now

Tony Slater · 15 February 2014 - 16:35

cant access online acct

Dawn Campbell · 14 February 2014 - 14:36

The site may be up but you can't log on to your account. It's been two days for me. I have called customer service 5 times and nothing has been resolved.

Toytoy Shanell · 14 February 2014 - 12:24

i am in milwaukee and cant log on to the netspend website when will the error be fixed

Roger Cerdas · 14 February 2014 - 09:46

Netspend is down and I can't access the back office. Hope they work this out soon as I am about to receive some money.

Vivian La'Kaysha Bamberg · 14 February 2014 - 07:16

This is ridiculous!!! The site has been down for me since Tuesday. What is this company doing to resolve this issue???? I like my Netspend card but this situation here is not helping improve my experience with them.

Esther Davis · 13 February 2014 - 20:03

i also am in colombia and can not reach the site this netspend sucks...

John Gibbs · 13 February 2014 - 11:25

I am unable to reach the site as well today

Ava Soren · 12 February 2014 - 06:21

I'm in Colombia and has been down for 3 days. WTF is going on??

Author Shay Gray · 11 February 2014 - 09:56

This site is down and has been down for me all day

Paulo Cesar Bermudez · 11 February 2014 - 08:06

Netspend is Down... my money??? im in colombia

Nicole Stith · 11 February 2014 - 07:37

Wont allow any one to log in error code 900

Amanda Hollingsworth · 11 February 2014 - 07:24

its down!!!

Marcelo Rodrigues · 9 February 2014 - 13:30

HI I am in Brazil and the website netspend is down

Lisa Beaty · 29 January 2014 - 11:49

Second day in a row... getting rather annoying to be honest

Chris Johnson · 29 January 2014 - 11:44

@ken i'm feeling like you right now at this moment, i called to speak with someone b/c i pretty much know the minute my DD should be on, they put me on with some f#!king lady from india oh i was so pissed i couldn't understand anything she was saying

Tj Wooten · 29 January 2014 - 11:12

cant log on

Dave Conrad · 27 January 2014 - 11:45

Site is up for me but cant log in. It just reloads the homepage.

Jonathan Simon · 27 January 2014 - 11:40

The site is down for maint. and will be back up shortly, you can text "help" to 22622 for acct info

Lisa Beaty · 27 January 2014 - 11:38

lol got around it showing down here but can't logon

Karen Mathes · 27 January 2014 - 11:38

site currently not working

Ken Phouansavanh · 27 January 2014 - 11:28

wtf. I need to logon.. give me my money b!tch

Gary Schrang · 27 January 2014 - 10:49

Putting money in sure as hell works. WTF. Now I have a useless card with money I can't get. BBB is about to get a call.

Kidd Darius · 31 October 2013 - 05:11

I want to deactive my service with them they suck. Try calling them and check your balance.

Amanda Huckel · 15 October 2013 - 04:18

Why can't I access to log in...

Zachary Sampo · 15 August 2013 - 22:40

down for me for 4 days now

Iva Classy Richardson · 18 May 2013 - 14:12

no access for 3 days now...wth!

MRaye Allen · 7 May 2013 - 16:51

Get this shit fixed! There is a line outside of the Ace store... people are in need of their MONEY.

Anthony Webb · 7 May 2013 - 16:43

this is insane... I cant check my balance, use my card, access money, get on the website, or talk to anyone... I am pissed!

Gwynn Pruitt · 7 May 2013 - 16:35

i cannot use card or get on the site!!! says down for maintenance

Melissa Oconnor · 25 April 2013 - 11:43

I still can not get on passed sign in

Jermarrio Makeusaymister Redmond · 15 April 2013 - 07:45

main page is up but when i log in i get what looks like java errors in IE and Firefox from 2 computers

Charlie Strother · 23 March 2013 - 09:17

Its been down for 4 days now. They told me temporary difficulties as they upgrade. Don't know when they'll be up and running.

Robert Edgar Keller · 22 March 2013 - 09:10

cannot acess my accounts, I get a black page

Stacy Lydecker Bruno · 15 March 2013 - 16:36

6:35 CT March 15, 2013... Not able to load page; assuming the website is down...

Marjorie Morrow · 12 March 2013 - 08:44

I followed the instructions to clear my dns cache and everything is fine!!!

Jack Skellington · 2 February 2013 - 07:22

"Google Chrome could not load the webpage because took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection." Also tried with Firefox and IE.

Rich Rondot · 5 December 2012 - 15:45

this hasnt been working for awhile now.

Amanda Nichole Lemen · 29 July 2012 - 04:20

it's currently down... and I can't check my balance...

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

Rate NetSpend has been rated 1.8 out of 5 points. A total of 24 votes cast and 50 users reviewed the website.

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