website not working? Is it down right now? Server Status Check screenshot
NetSpendWebsite Name:
www.netspend.comURL Checked:
Response Time:
Last Down:
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NetSpend Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:15132.73 ms. 
08:20132.42 ms.
10:25112.06 ms. 
12:58115.62 ms.
16:38143.04 ms. 
20:00132.97 ms.
01:44157.02 ms. 
04:20113.24 ms.
06:44134.1 ms. 
09:06137.13 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:54

We have tried pinging NetSpend website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access NetSpend - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Kathy Thompson Franklin · 2 August 2016 - 08:07
· · Chrome 51.0 on Windows


Gladys Doingbigthangs Carr · 3 July 2016 - 00:08
· · Safari 9.0 on iPhone

Netspend is not allowing me to access my account declining my transactions and when I call they say I don't have an account then the wait is over a hour then when I think I am about to talk to somebody it just ring then says call back later

Bill Weiser · 7 June 2016 - 08:04
· · Chrome 30.0 on Android

Our Website is unavailable due to scheduled maintenance activities. We will return soon with enhanced functionality. Thank you. Come again.

Bill Weiser · 7 June 2016 - 07:53
· · Chrome 30.0 on Android

I think, after reading these comments, I should follow the signs, and red flags about this company. I don't think that I will be doing business with them any longer.

Nikki Hubler · 23 May 2016 - 00:12
· · Safari 9.0.3 on Mac

Trying to use my card and it wont work, i log on and it says error 900.. whats that mean?

Brian Pearce · 22 May 2016 - 05:46
· · Chrome 50.0 on Android

Well since walmart money card is definitely out of the question, figured id give this a try. Guess i was wrong. So frustrated right now. I need a card to pay bills online.

Schurronda Baker · 6 April 2016 - 17:29
· · Internet Explorer 11.0 on Windows

I've called Netpend several times today! When talking to someone, the automated system keeps coming on throughout the call. Has anyone else experience this as well today?

Shaliek Turner · 30 March 2016 - 20:08
· · Opera Next 36.0.2130.32 on Windows

Horibble website. Has been down for days!!!

Chasity Cunningham · 30 March 2016 - 05:27
· · Chrome 44.0 on Android

my account says locked for some reason

Ge Evans · 29 March 2016 - 13:51
· · Chrome 46.0 on Windows

Won.t let you login, I did not forget my password

Thaddaeus Jones · 17 March 2016 - 21:22
· · Chrome 49.0 on Windows

Yea I am also unable to access the website or the App just like Alisa A. said. At least its not just me.

Alisa A Eby-Griffey · 17 March 2016 - 21:16
· · Chrome 50.0 on Windows

System is down cant log in online or with the app and their automated system isnt working either.

Taylor Chiu · 26 February 2016 - 04:57
· · Chrome 48.0 on Windows

Haven't been able to access it for the last day. Anyone else seeing the same thing?

RoyceandEdjuanna Minor · 15 February 2016 - 19:22
· · Chrome 48.0 on Windows

It's Back up and running as of 1:20

Brandi Graham · 15 February 2016 - 19:12
· · Safari 9.0 on iPhone

It's definantly down

Brandi Rae Johnson · 15 February 2016 - 19:07
· · Chrome 48.0 on Android

desktop, mobile site, app and text alerts are all down. I'm guessing the whole server is down.

Sa Phi · 20 January 2016 - 12:42
· · Chrome 47.0 on Windows

not working right now :'(

Dee Boyd · 13 January 2016 - 03:33
· · Safari 600.1.4 on iPhone

NetSpend looks like it's up, but the login screen will not move. Just keeps asking you to login again and again with no error message.

Danielle Graham · 12 January 2016 - 10:36
· · Chrome 48.0 on Android

Back up everyone!

Danielle Graham · 12 January 2016 - 10:35
· · Chrome 48.0 on Android

Netspend is throwing the 900 error but what is even more unsettling is that our card got declined online when we tried to purchase something.

**Edit** just was able to log in after randomly trying again and purchase was successful :)

Ricky Tolman · 12 January 2016 - 10:28
· · Chrome 47.0 on Windows

Same here. Tried logging in - Got the 900 error message.
Tried to go the "Forgot Password" route - Got the 900 message.
Even tried calling their phone # system - didn't work either.

Thomas Bartnicki · 12 January 2016 - 10:25
· · Chrome 47.0 on Windows

my mobile app says im locked out too..I just tried using the card an hour ago and got declined when i know I have money in netspend shutting down for are they in china??

Thomas Bartnicki · 12 January 2016 - 10:23
· · Chrome 47.0 on Windows

Tried logging in.CODE 900.. does that mean its maintanence on the site? This page pings the main page, but that always works..

Betsi Pittman · 12 January 2016 - 10:21
· · IEMobile 11.0 on Android

It keeps throwing code 900 even though it just told me 2 days ago I had a

Hazel Ferguson · 12 January 2016 - 10:18
· · Chrome 47.0 on Android

I can't log on. I keep getting an error 900 code. Does anyone know what that means?

Erica Brumfield · 12 January 2016 - 10:01
· · Chrome 38.0 on Android

My netspend app is saying many account is blocked

Spirit Tat · 17 December 2015 - 07:03
· · Chrome 47.0 on Windows

Mine hasn't yet deposited .. but hearing you rec'd your deposit keeps me a little more hopeful . .

Spirit Tat · 17 December 2015 - 06:46
· · Chrome 47.0 on Windows

I am having this same issue as well ~ my paycheck posts by 9:10pm or so, 2 days before actual paydate like clockwork since September 2014 when I began this job [and i have another direct deposit with Netspend which as arrived as expected each month since *Aug 2009*] What is going on??? This is my only paycheck (not paying for the roof over our head) that I have to get something for my kiddo for Christmas ~ have planned/looked for least expensive but meaningful items ~ they will have to be *shipped* .. Planned for the last 2 weeks on getting home from closing at work tonight and completing 'check out' in my saved cart on a website .. yada yada . But really - !! What is going on!?

Tara Pace Floyd · 17 December 2015 - 06:28
· · Chrome 28.0 on Android

Check now mine just deposited

Tara Pace Floyd · 17 December 2015 - 06:27
· · Chrome 28.0 on Android

Check now mine just deposited

Tara Pace Floyd · 17 December 2015 - 06:22
· · Chrome 28.0 on Android

I'm having the same problem

Tara Pace Floyd · 17 December 2015 - 06:20
· · Chrome 28.0 on Android

My money usually loads at midnight but nothing yet... when I look at my alerts I notice they are a whole day behind me

Jimmy Harper · 17 December 2015 - 05:42
· · Chrome 47.0 on Android

Nope no money either. F#!king done with this bullshit

Tony Williams · 17 December 2015 - 05:18
· · Chrome 34.0 on Android

No direct deposit yet and it always goes in by 11:39 wed nights, is anyone else having these issues

Tammy Walker Talerico · 15 December 2015 - 10:38
· · Chrome 47.0 on Windows

My card is not working either. What a inconvenience as I am trying to get gas for work.

Chandra Lowry · 15 December 2015 - 10:34
· · Chrome 47.0 on Android

i just loaded 400 to my card and i went to use ot and it declined me but i had checked my balance about 5 hours ago when i did the initial deposit and it was there, is it being declined because they are down for maintenance??? i cant get through on any of their contact numbers and the website is down.

Germany Drop · 1 December 2015 - 19:15
· · Chrome 46.0 on Windows

yo niggas, to all CA la people

Brandi Graham · 20 November 2015 - 09:42
· · Safari 9.0 on iPhone

I can't transfer funds from savings to checking what gives???

Marcus Lott · 17 November 2015 - 10:26
· · Chrome 46.0 on Windows

um i'm in the food line and my card doesn't work. how about a head up that maintance is going to happen... gas time and more money

Cory Williams · 17 November 2015 - 08:52
· · Chrome 46.0 on Android

It should be illegal for any banking company to close account during a scheduled maintanence ppl need their money as much as anyone else does. Im thinking about leaving this garbage banking and go else where

Lopez Cindy · 22 October 2015 - 12:52
· · Chrome 36.0 on Android

With is going on have Bills to pay this is B.s. need my money!!!! I will be sure to switch elsewhere! This is not right !

Shika TooGood · 20 October 2015 - 18:52
· · Chrome 30.0 on Android

Problem accessing my account...anybody else dealing with this

Deanna Michelle Stanley · 20 October 2015 - 08:38
· · Chrome 46.0 on Android

I was supposed to have a deposit posted yesterday day and now I can't even check my account the website is down number is basically down someone fix this

Valtina Coleman · 30 September 2015 - 05:45
· · IEMobile 10.0 on Windows Phone

Have not received direct deposit should have been there yesterday.. What's going on

David Rice · 18 August 2015 - 08:22
· · Chrome 45.0 on Android

Totally ridiculous. Had a cart full of groceries, and was told my card wouldn't work. If they can't make my funds available when I need them, what's the point? This should be criminal. Netspend is compounding interest on customer money, by the second.

Ten Pennies · 4 June 2015 - 10:02
· · Chrome 30.0 on Android

Stuck between Washington and Wyoming. Thought it was safer to travel with a netspend prepaid card.

Rodney N Heather Brewer · 4 June 2015 - 07:46
· · Chrome 43.0 on Windows

I am having the same issue. I just tried to use my card at the register and it was declined and same with withdrawls. It was working fine at 2:34am before I was having the problem. I

Jason Oliver · 4 June 2015 - 07:11
· · Chrome 43.0 on Android

I'm having same problem, card was working fine at midnight, now for the past hour it just says declined, self service number doesn't work, website is down...people need access to their money!

Lisa Beaty · 28 July 2014 - 11:47
United States · AT&T Internet Services · Internet Explorer 11.0 on Windows

It says it is because they don't put the error screen until after you try to log in ... it's true is up but not

Amber Seabright · 25 June 2014 - 13:30
United States · State of Minnesota · Internet Explorer 9.0 on Windows

Error code 900 for the last 2 hours. I need to check my balance, very very annoying.

FirstLady Suga Shae · 25 June 2014 - 13:01
United States · HUMANA · Internet Explorer 9.0 on Windows

I can not logg in system, neither has my direct deposit available. Is any one having the same issue?

Anne Marie Long · 25 June 2014 - 11:34
United States · Verizon Internet Services · Silk 3.19 on Kindle Fire

I can bring the webpage up but when I try to log on to my account it says that the site is down for maintenance

Debi Bassler · 29 May 2014 - 15:13
United States · WideOpenWest · Internet Explorer 11.0 on Windows

I've been trying to get on to add money for a week now and the site is down. Not very convenient

Don Mcglaun · 31 March 2014 - 23:06
Mexico · Cablemas Telecomunicaciones SA de CV

Netspend is down all over. I can use my card and i get mobile alerts, but can't access the website.

Carla Abbie Shaw · 18 March 2014 - 02:19
South Africa · Vodacom

Seriously??? This is the 2nd time in a month that I can't access the website. I can withdraw from ATM but not only payments or check balances, etc. I live over seas but have used Netspend since 2007 What is going on???

Lesa Hendricks · 10 March 2014 - 21:50
United States · Mediacom Communications

Thinking about deleting my netspend account so frustrated wont let me log in has not since feb. 11 2014!!

Argraina Kitchens · 7 March 2014 - 02:04
Germany · inexio Informationstechnologie und Telekommunikati

we are in Germany army base and netspend hasn't been working since feb 9 2014 its been working before that and we got her in 2011 and had no problems till now and I keep calling netspend and they say nothing is wrong that their not having any issues and that no one called to report any I cant even +update my information or anything netspend wont load at all once it type in it says load error or it takes me straight to the search ingine I tried on cell, firefox, internet explorer, google chrome, my ipad nothing is working. Ill be glad when we go back home to texas in a few months.

Jess Prit · 17 February 2014 - 23:10
Mexico · Uninet de C.V.

Its ridiculous - already more than 2 weeks and not getting access, seems the web page its available to be downloaded in US. but NOT abroad what a pain! -only option I see its by phone - customer service

Samuel Waugh · 17 February 2014 - 07:32
United States · Windstream Communications

cant even activate my goddamn income tax money!!! what the f#!k!! even there phone service is down

Dawn Campbell · 14 February 2014 - 14:36
United States · Townes Telecommunications Services Corporation

The site may be up but you can't log on to your account. It's been two days for me. I have called customer service 5 times and nothing has been resolved.

Toytoy Shanell · 14 February 2014 - 12:24
United States · Wells Fargo & Company

i am in milwaukee and cant log on to the netspend website when will the error be fixed

Roger Cerdas · 14 February 2014 - 09:46
Panama · Cable Onda

Netspend is down and I can't access the back office. Hope they work this out soon as I am about to receive some money.

Vivian La'Kaysha Bamberg · 14 February 2014 - 07:16
United States · FPL FiberNet

This is ridiculous!!! The site has been down for me since Tuesday. What is this company doing to resolve this issue???? I like my Netspend card but this situation here is not helping improve my experience with them.

Esther Davis · 13 February 2014 - 20:03
Colombia · EPM Telecomunicaciones E.S.P.

i also am in colombia and can not reach the site this netspend sucks...

Ava Soren · 12 February 2014 - 06:21
Colombia · EPM Telecomunicaciones E.S.P.

I'm in Colombia and has been down for 3 days. WTF is going on??

Chris Johnson · 29 January 2014 - 11:44
United States · Mediacom Communications

@ken i'm feeling like you right now at this moment, i called to speak with someone b/c i pretty much know the minute my DD should be on, they put me on with some f#!king lady from india oh i was so pissed i couldn't understand anything she was saying

Jonathan Simon · 27 January 2014 - 11:40
United States · Cox Communications

The site is down for maint. and will be back up shortly, you can text "help" to 22622 for acct info

Gary Schrang · 27 January 2014 - 10:49
United States · CenturyLink

Putting money in sure as hell works. WTF. Now I have a useless card with money I can't get. BBB is about to get a call.

Kidd Darius · 31 October 2013 - 05:11
United States · AT&T U-verse

I want to deactive my service with them they suck. Try calling them and check your balance.

MRaye Allen · 7 May 2013 - 16:51

Get this shit fixed! There is a line outside of the Ace store... people are in need of their MONEY.

Anthony Webb · 7 May 2013 - 16:43

this is insane... I cant check my balance, use my card, access money, get on the website, or talk to anyone... I am pissed!

Jermarrio Makeusaymister Redmond · 15 April 2013 - 07:45

main page is up but when i log in i get what looks like java errors in IE and Firefox from 2 computers

Charlie Strother · 23 March 2013 - 09:17

Its been down for 4 days now. They told me temporary difficulties as they upgrade. Don't know when they'll be up and running.

Stacy Lydecker Bruno · 15 March 2013 - 16:36

6:35 CT March 15, 2013... Not able to load page; assuming the website is down...

Marjorie Morrow · 12 March 2013 - 08:44

I followed the instructions to clear my dns cache and everything is fine!!!

Jack Skellington · 2 February 2013 - 07:22

"Google Chrome could not load the webpage because took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection." Also tried with Firefox and IE.

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