website not working? Is it down right now? Server Status Check screenshot
NetSpendWebsite Name:
www.netspend.comURL Checked:
Response Time:
Last Down:
Checking NetSpend
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NetSpend Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:18156.39 ms. 
18:50156.11 ms.
21:15157.42 ms. 
23:30161.76 ms.
01:42157.19 ms. 
03:51173.01 ms.
06:21156.29 ms. 
08:30157.8 ms.
10:45155.59 ms. 
13:01155.84 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:06

We have tried pinging NetSpend website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access NetSpend - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Brandi Graham · 20 November 2015 - 09:42
· · Safari 9.0 on iPhone

I can't transfer funds from savings to checking what gives???

Marcus Lott · 17 November 2015 - 10:26
· · Chrome 46.0 on Windows

um i'm in the food line and my card doesn't work. how about a head up that maintance is going to happen... gas time and more money

Cory Williams · 17 November 2015 - 08:52
· · Chrome 46.0 on Android

It should be illegal for any banking company to close account during a scheduled maintanence ppl need their money as much as anyone else does. Im thinking about leaving this garbage banking and go else where

Lopez Cindy · 22 October 2015 - 12:52
· · Chrome 36.0 on Android

With is going on have Bills to pay this is B.s. need my money!!!! I will be sure to switch elsewhere! This is not right !

Shika TooGood · 20 October 2015 - 18:52
· · Chrome 30.0 on Android

Problem accessing my account...anybody else dealing with this

Deanna Michelle Stanley · 20 October 2015 - 08:38
· · Chrome 46.0 on Android

I was supposed to have a deposit posted yesterday day and now I can't even check my account the website is down number is basically down someone fix this

Valtina Coleman · 30 September 2015 - 05:45
· · IEMobile 10.0 on Windows Phone

Have not received direct deposit should have been there yesterday.. What's going on

David Rice · 18 August 2015 - 08:22
· · Chrome 45.0 on Android

Totally ridiculous. Had a cart full of groceries, and was told my card wouldn't work. If they can't make my funds available when I need them, what's the point? This should be criminal. Netspend is compounding interest on customer money, by the second.

Ten Pennies · 4 June 2015 - 10:02
· · Chrome 30.0 on Android

Stuck between Washington and Wyoming. Thought it was safer to travel with a netspend prepaid card.

Rodney N Heather Brewer · 4 June 2015 - 07:46
· · Chrome 43.0 on Windows

I am having the same issue. I just tried to use my card at the register and it was declined and same with withdrawls. It was working fine at 2:34am before I was having the problem. I

Jason Oliver · 4 June 2015 - 07:11
· · Chrome 43.0 on Android

I'm having same problem, card was working fine at midnight, now for the past hour it just says declined, self service number doesn't work, website is down...people need access to their money!

Lisa Beaty · 28 July 2014 - 11:47
United States · AT&T Internet Services · Internet Explorer 11.0 on Windows

It says it is because they don't put the error screen until after you try to log in ... it's true is up but not

Amber Seabright · 25 June 2014 - 13:30
United States · State of Minnesota · Internet Explorer 9.0 on Windows

Error code 900 for the last 2 hours. I need to check my balance, very very annoying.

FirstLady Suga Shae · 25 June 2014 - 13:01
United States · HUMANA · Internet Explorer 9.0 on Windows

I can not logg in system, neither has my direct deposit available. Is any one having the same issue?

Anne Marie Long · 25 June 2014 - 11:34
United States · Verizon Internet Services · Silk 3.19 on Kindle Fire

I can bring the webpage up but when I try to log on to my account it says that the site is down for maintenance

Debi Bassler · 29 May 2014 - 15:13
United States · WideOpenWest · Internet Explorer 11.0 on Windows

I've been trying to get on to add money for a week now and the site is down. Not very convenient

Don Mcglaun · 31 March 2014 - 23:06
Mexico · Cablemas Telecomunicaciones SA de CV

Netspend is down all over. I can use my card and i get mobile alerts, but can't access the website.

Carla Abbie Shaw · 18 March 2014 - 02:19
South Africa · Vodacom

Seriously??? This is the 2nd time in a month that I can't access the website. I can withdraw from ATM but not only payments or check balances, etc. I live over seas but have used Netspend since 2007 What is going on???

Lesa Hendricks · 10 March 2014 - 21:50
United States · Mediacom Communications

Thinking about deleting my netspend account so frustrated wont let me log in has not since feb. 11 2014!!

Argraina Kitchens · 7 March 2014 - 02:04
Germany · inexio Informationstechnologie und Telekommunikati

we are in Germany army base and netspend hasn't been working since feb 9 2014 its been working before that and we got her in 2011 and had no problems till now and I keep calling netspend and they say nothing is wrong that their not having any issues and that no one called to report any I cant even +update my information or anything netspend wont load at all once it type in it says load error or it takes me straight to the search ingine I tried on cell, firefox, internet explorer, google chrome, my ipad nothing is working. Ill be glad when we go back home to texas in a few months.

Jess Prit · 17 February 2014 - 23:10
Mexico · Uninet de C.V.

Its ridiculous - already more than 2 weeks and not getting access, seems the web page its available to be downloaded in US. but NOT abroad what a pain! -only option I see its by phone - customer service

Samuel Waugh · 17 February 2014 - 07:32
United States · Windstream Communications

cant even activate my goddamn income tax money!!! what the f#!k!! even there phone service is down

Dawn Campbell · 14 February 2014 - 14:36
United States · Townes Telecommunications Services Corporation

The site may be up but you can't log on to your account. It's been two days for me. I have called customer service 5 times and nothing has been resolved.

Toytoy Shanell · 14 February 2014 - 12:24
United States · Wells Fargo & Company

i am in milwaukee and cant log on to the netspend website when will the error be fixed

Roger Cerdas · 14 February 2014 - 09:46
Panama · Cable Onda

Netspend is down and I can't access the back office. Hope they work this out soon as I am about to receive some money.

Vivian La'Kaysha Bamberg · 14 February 2014 - 07:16
United States · FPL FiberNet

This is ridiculous!!! The site has been down for me since Tuesday. What is this company doing to resolve this issue???? I like my Netspend card but this situation here is not helping improve my experience with them.

Esther Davis · 13 February 2014 - 20:03
Colombia · EPM Telecomunicaciones E.S.P.

i also am in colombia and can not reach the site this netspend sucks...

Ava Soren · 12 February 2014 - 06:21
Colombia · EPM Telecomunicaciones E.S.P.

I'm in Colombia and has been down for 3 days. WTF is going on??

Chris Johnson · 29 January 2014 - 11:44
United States · Mediacom Communications

@ken i'm feeling like you right now at this moment, i called to speak with someone b/c i pretty much know the minute my DD should be on, they put me on with some f#!king lady from india oh i was so pissed i couldn't understand anything she was saying

Jonathan Simon · 27 January 2014 - 11:40
United States · Cox Communications

The site is down for maint. and will be back up shortly, you can text "help" to 22622 for acct info

Gary Schrang · 27 January 2014 - 10:49
United States · CenturyLink

Putting money in sure as hell works. WTF. Now I have a useless card with money I can't get. BBB is about to get a call.

Kidd Darius · 31 October 2013 - 05:11
United States · AT&T U-verse

I want to deactive my service with them they suck. Try calling them and check your balance.

MRaye Allen · 7 May 2013 - 16:51

Get this shit fixed! There is a line outside of the Ace store... people are in need of their MONEY.

Anthony Webb · 7 May 2013 - 16:43

this is insane... I cant check my balance, use my card, access money, get on the website, or talk to anyone... I am pissed!

Jermarrio Makeusaymister Redmond · 15 April 2013 - 07:45

main page is up but when i log in i get what looks like java errors in IE and Firefox from 2 computers

Charlie Strother · 23 March 2013 - 09:17

Its been down for 4 days now. They told me temporary difficulties as they upgrade. Don't know when they'll be up and running.

Stacy Lydecker Bruno · 15 March 2013 - 16:36

6:35 CT March 15, 2013... Not able to load page; assuming the website is down...

Marjorie Morrow · 12 March 2013 - 08:44

I followed the instructions to clear my dns cache and everything is fine!!!

Jack Skellington · 2 February 2013 - 07:22

"Google Chrome could not load the webpage because took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection." Also tried with Firefox and IE.

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