website not working? Is it down right now? Server Status Check screenshot
NelnetWebsite Name:
www.nelnet.comURL Checked:
Response Time:
Last Down:
Checking Nelnet
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Nelnet Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:320 ms. 
09:100 ms.
15:300 ms. 
19:110 ms.
22:080 ms. 
05:540 ms.
11:130 ms. 
16:110 ms.
20:260 ms. 
22:570 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:44

We have tried pinging Nelnet website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Nelnet - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Eric Needles · 27 January 2016 - 15:45
· · Chrome 47.0 on Windows

What a joke. Nelnet "updates" its website and now it doesnt even f#!king load. Been at the login screen for 10 minutes. What year is this? Nelnet - you're morons

Daniel Trupia · 19 January 2016 - 17:14
· · Chrome 47.0 on Windows

i get logged in (sometimes - usually says cant reach server) but i click show current balance and it directs me to service is unreachable. . . im trying to colsolidate all my loans and cant since i dont know the current balance on my account >:-(

Lara Rose · 19 January 2016 - 17:00
· · Chrome 47.0 on Windows

Can't log in...I tried three different web browsers. I also tried a PC and a mac...can't recover a password either. TOTAL FAIL. It has been 5 days of this nonsense. Also, been on hold for way too long now.

Karen Looze · 19 January 2016 - 16:10
· · Chrome 47.0 on Windows

Still down, same issue won't go past password page. how can this site say its up and running when we are all having the exact same issues for weeks?

Tomas Macias · 18 January 2016 - 19:39
· · Safari 9.0.2 on Mac

Service is down can't log in after username input.

Samantha Burnett · 15 January 2016 - 20:35
· · Firefox 43.0 on Mac

Have been trying to login all day and I can't get past the login screen. It just gets caught in a loop and eventually hangs.

Trisha Batterson · 15 January 2016 - 19:30
· · Chrome 47.0 on Windows

I have not been able to log in for the past hour

Kat Thompkinson · 15 January 2016 - 19:24
· · Firefox 42.0 on Windows

cant get past login screen

Bethany Diaz · 15 January 2016 - 17:04
· · Chrome 47.0 on Windows

UGGGGGGHHHHHHHHH....why post anything about tax document being ready if your servers are not capable of handeling the response does dealing with these problems make anything more "Convenient" as you claim?

Karen Looze · 15 January 2016 - 16:53
· · Chrome 47.0 on Windows

I'm having the same problem....

Brenna Clark · 15 January 2016 - 16:52
· · Chrome 47.0 on Mac

Cannot get passed the log in page. The page seems to freeze after I enter my username - but sometimes the login module will not load enough for me to even be able to do that.

Kim Sathre · 15 January 2016 - 16:48
· · Chrome 47.0 on Windows

Cannot get past log in......

Brandon Beall · 15 January 2016 - 16:47
· · Chrome 47.0 on Windows

Seems to be having the same problem as last week. Hangs after password entry.

Laura Hinkley · 11 January 2016 - 20:44
· · Safari 9.0.2 on Mac

For at least 2 weeks now, every time I try to log in it says I got my password wrong - even the temporary passwords they've sent me. I've tried at least 7 times over, typing each new temporary password very carefully - transferring all caps and letters correctly. It doesn't matter what the password is, it just rejects it and tells me to reset my password. I called and all they told me was to try on a different browser - which I've already done. No tech support at all.

Steven Southwell · 8 January 2016 - 21:57
· · Firefox 43.0 on Windows

Finally able to log in. :)

Aarthi Kannan · 8 January 2016 - 21:13
· · Chrome 47.0 on Windows

able to log in a few days ago without inicident. today, cannot access site at all. tried several times across different browsers and devices.

Renee Walker · 8 January 2016 - 20:48
· · Chrome 47.0 on Windows

Still having issues logging in. Just sitting at the same spot. Ugh.

Ma'Lisa Mirelli Ayala-Woodward · 8 January 2016 - 20:01
· · Chrome 47.0 on Mac

Can't log in. Keeps timing out.

Erin Mwanje · 8 January 2016 - 19:48
· · Chrome 47.0 on Mac

Been trying for the last 24 hours to log; I've tried multiple devices and browsers with no luck. Pretty frustrating.

Tommy Jones · 8 January 2016 - 19:41
· · Chrome 47.0 on Windows

Unable to log on mobile app or any browser

Kamalani Mrtn · 8 January 2016 - 19:37
· · Chrome 47.0 on Windows

Unable to log in on either mobile or laptop, regardless of browser.

Clifton Cannon · 8 January 2016 - 19:32
· · Chrome 47.0 on Windows

Unable to log in. After entering password a blue loading bar appears at the top of the screen in chrome, but after loading I'm left on the same screen.

Jane S. Cathcart · 8 January 2016 - 19:29
· · Chrome 47.0 on Windows

Can't login. Just sits there and does nothing after I enter my password. SO ANNOYING!

Angie Jones Leal · 8 January 2016 - 18:59
· · Internet Explorer 11.0 on Windows

Can't login. Keeps timing out. Guess they don't want my money.

Aaron Marsh · 8 January 2016 - 18:30
· · Chrome 47.0 on Windows

Unable to register, tried all platforms available. Site keeps timing out.

Tiffany Farren Bridgeman · 8 January 2016 - 17:44
· · Safari 9.0.2 on Mac

can't log in either. sigh.

Brandon Obie · 8 January 2016 - 17:41
· · Safari 9.0.2 on Mac

Trying to log in on multiple browsers and platforms. No response after entering password, and then get an error stating the account is now locked out due to multiple attempts. Clearly there is an issue that needs to be fixed!!!

Jessica Phillips · 8 January 2016 - 17:38
· · Chrome 47.0 on Mac

tried to log in on mobile and desktop, on safari and chrome none of them have worked. This is a problem every single time I try to log into my account.

Katie Hoffman · 8 January 2016 - 17:32
· · Chrome 47.0 on Mac

I have also tried every browser, both mobile and desktop and can't access my account. The furthest I got was on Firefox and even then, I couldn't do anything in my account and there were several script errors all over the page.

Adriane Morris · 8 January 2016 - 17:29
· · Chrome 47.0 on Windows

Unable to login. I can get to the site, but have not been able to log in. I have tried from my desktop and mobile.

Steven Southwell · 8 January 2016 - 17:24
· · Firefox 43.0 on Windows

I have tried IE, Firefox, and Chrome on my desktop and Chrome on my phone (over cellular network, not my wireless to make sure it wasn't a problem with my internet) and it hangs at the password entry screen. When I called Nelnet (and was on hold for almost 15 minutes), they were useless. They said it wasn't down and to try another browser/computer, and if it doesn't work, call back in 30 minutes (they wouldn't even connect me to any kind of technical support to report my issue). As an IT Manager myself, this is terrible customer service.

Kari Walters · 8 January 2016 - 17:11
· · Chrome 47.0 on Windows

I'm unable to login to my account, regardless of browser

Steven Southwell · 8 January 2016 - 17:07
· · Firefox 43.0 on Windows

Log in really slow and eventually hangs. Tried Firefox and IE. Internet connection is fine.

Leslie Olsson · 8 January 2016 - 16:30
· · Chrome 47.0 on Windows

I am not able to log in to my account. Really appears to be a problem! Tried multiple browsers, and double checked my connection.

Libby Holleman · 9 November 2015 - 13:25
· · Firefox 42.0 on Windows

The website says 'runtime error' and also says 'indexer outside of the array' 11/9/15

Laura Bunn Aquino · 30 August 2014 - 10:10
United States · EarthLink · Firefox 31.0 on Windows

I've tried flushing DNS, redownloading, etc. I cna't get to nelnet on any browser!!!

Shaun Mahoney · 14 March 2014 - 12:54
United States · One Communications Corporation

have not been able to access for a couple weeks through various computers and devices (and through different providers and networks)... above says its accessible, but I have been unable to go there at all.

Jevan Haarer · 11 March 2014 - 08:20
United States · EarthLink

I can't even get on the website

Eliza Jane · 11 March 2014 - 07:39
United States · Adams CATV

I have not been able to access the site for a few weeks.

Emily Milligan · 11 March 2014 - 06:45
United States · Yelcot Telephone Company

Have not been able to access for at least two weeks. On the app, on mobile browser, or multiple browsers on a normal computer. Ridiculous.

James Tyree-williams · 11 October 2013 - 11:00
Japan · GLBB

the pay now function accepted my scheduled payment, took it processed it, then after it was paid suddenly my money was returned and now my payment is overdue

Robert Amezquita · 24 July 2013 - 22:34
United States · AT&T U-verse

currently undergoing system enhancements for a week now???

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