website not working? Is it down right now? Server Status Check screenshot
MyHeritageWebsite Name:
www.myheritage.comURL Checked:
Response Time:
Last Down:
Checking MyHeritage
Please wait while we check the server...
MyHeritage Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:127.83 ms. 
20:358.42 ms.
21:1510.77 ms. 
00:4911.33 ms.
11:097.3 ms. 
16:178.17 ms.
18:370 ms. 
20:376.1 ms.
03:237.07 ms. 
12:546.41 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:03

We have tried pinging MyHeritage website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access MyHeritage - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Karyn Vaughn · 29 May 2016 - 05:59
· · Chrome 46.0 on Windows

It is down for me. Its been sporadic for a couple of days and have only been able to get on for a few minutes twice today. Keep getting error "can't reach this page"

Adrienne Parks · 29 May 2016 - 04:34
· · Firefox 46.0 on Windows

Have been trying to log in to for the past few hours. What's up?

Adrienne Parks · 29 May 2016 - 04:33
· · Firefox 46.0 on Windows

Is the My Heritage site down now (Saturday, May 28, 2016, 9:32 pm Pacific Standard Time). I've been trying to log on for the last several hours. Error message: "Server Timed Out."

Arie Bos · 29 January 2016 - 11:59
· · Chrome 49.0 on Windows

For days now it has been so slow.....

Edward Fraser · 18 January 2016 - 12:57
· · Chrome 46.0 on Windows

Cannot get through to anyone no support , or contact , have they gone out of business ? been waiting 4days for an answer dreadful ..

Charley Chaple · 28 November 2015 - 06:38
· · Firefox 42.0 on Windows

can't access my heritage ..... more than one week

Mer Maid · 26 November 2015 - 23:39
· · Firefox 42.0 on Windows

cant access my heritage....3 days now (South Africa)

Lois Langehaug · 27 October 2015 - 12:44
· · Safari 9.0.1 on Mac not working today.

Christopher Lindblom · 21 June 2014 - 06:39
United States · AT&T U-verse · Chrome 35.0 on Windows

It's been three days for me know that the site is down when I try to access it.

Johanna Dekker · 4 November 2013 - 20:43
Australia · Telstra Internet

can't believe it's been down for so long, want to get back to doing what i like best.

Hilda Warren · 4 November 2013 - 16:47
Australia · Telstra Internet

does anyone know when it will be back up really want to get back to my family tree

John R. Stickles · 4 November 2013 - 13:04
United States · MetroCast Cablevision

First time ever had go down... hopefully it is a short term thing!

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.