website not working? Is it down right now? Server Status Check screenshot
MetroPCSWebsite Name:
www.metropcs.comURL Checked:
Response Time:
Last Down:
Checking MetroPCS
Please wait while we check the server...
MetroPCS Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:288.01 ms. 
03:335.99 ms.
06:318.27 ms. 
09:165.84 ms.
11:199.2 ms. 
14:066.04 ms.
18:1011.95 ms. 
23:337.39 ms.
02:0915.83 ms. 
06:5111.98 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:45

We have tried pinging MetroPCS website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access MetroPCS - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Gabby Gallardo · 29 July 2016 - 16:49
· · Chrome 51.0 on Windows

The site isn't working on my end

Paul Hackett · 23 July 2016 - 22:09
· · Chrome 51.0 on Windows

can not connect with a live agent no matter what

Christopher Meyer · 20 July 2016 - 16:16
· · Chrome 51.0 on Windows

I've been trying to litereally pay my bill so I can continue to stay in contact with my work and family. This is idiotic and I hope you guys didn't end up charging my account every single time I tried it to see if it was up and running correctly or not. But it says it's unsuccessful everytime. Am I gonna get some type of credit or discount for the random outage with horrible communication about the matter. I feel I've wasted plenty of hours now trying to even get service, which involves PAYING you, and I can't even accomplish that. Please acknowledge that and give me as your loyal customer my $61 I'll be spending on my bill back to me so I can provide that much more towards my utitliy bills at home! :) Either way, much love and respect! Get my service back on damn it! Lol :-P

Hoff Jack · 19 July 2016 - 03:38
· · Chrome 51.0 on Windows

the website is taking to f#!king long to respond. I just want a new phone ffs

Thomas S Albin · 1 July 2016 - 17:46
· · Chrome 51.0 on Chrome OS

metro pcs site down for me right now hope up and running soon

Erika NuNo · 27 June 2016 - 07:07
· · Safari 9.0 on iPhone

My phone has not been working all day phone says no service !!

Sharon Saunders Anderson · 5 June 2016 - 16:26
· · Chrome 50.0 on Chrome OS

metro is down...this site sucks...says down for everyone!!!! apps are down, customer service all phone numbers and website....for all users

Dorothy Serkies-Baptista · 18 May 2016 - 09:40
· · Chrome 50.0 on Windows

only emergency service NONETWORK for ANYTHING!!! Stuart FLorida

Madison Brown · 1 May 2016 - 20:19
· · Chrome 49.0 on Windows

metro peice of shit, I'm switching to sprint. I can't take outgoing or incoming calls, text, and everything is slow, I refuse to waist $60 a month on something that wont work for me.

Kenny Ray Oxenrider · 18 April 2016 - 01:43
· · Firefox 45.0 on Windows

You all are wasting your time. This is not a MetroPCS site.

Angie OConnor · 17 March 2016 - 22:45
· · Chrome 49.0 on Android

No text message access for any of our three phones. Bill paid in full

Pat Thomas · 13 March 2016 - 04:29
· · Safari 9.0 on iPhone

Phone been saying searching all day what is going on ?

Nyima Brown · 19 February 2016 - 14:02
· · Safari 9.0.3 on Mac

When i restarted my screen massage desktop did not com back
this canot go on or I will cooprate for $823,000000 dollers in emotional destress damages

Yolanda Gilbert Gracia · 20 January 2016 - 05:22
· · Chrome 47.0 on Android

My calls have been dropping all day sometimes it just disconnects after a few rings

Lourdes Julia Swain · 15 January 2016 - 16:10
· · Chrome 47.0 on Android

I am unable to send text messages (pictures) I also get "no service" alert
Orl Fl

Aimee Ballantyne · 11 January 2016 - 19:25
· · Chrome 47.0 on Windows

No service on my phone; cannot text either. Since about an hour ago, Ft. Lauderdale, Fl

Brittany Harrington · 5 January 2016 - 03:04
· · Chrome 47.0 on Android

For the past four days my phone has been dropping calls. And when I try to call someone back it says "call not sent". On top of that my texts won't send thru even if I have 4 or 5 bars of service. What is wrong and how can this be fixed?!?

Monique Horon · 2 January 2016 - 01:30
· · Chrome 47.0 on Android

Metropcs running i termittantly in st.. Clair cty mi dec 31st & jan. 1

Natalie Villegas · 29 December 2015 - 05:51
· · Chrome 30.0 on Android

My data shuts itself off... anyone else having this problem???? I have to restart my phone or put on then take off airplane mode HELP?

Felicia Lipscomb Travers · 24 December 2015 - 18:24
· · Chrome 42.0 on Windows

I'm not able to send or receive and text nor phone calls without being connected to WiFi. My bill is paid so I should not be having problems.

Anne Henry · 4 December 2015 - 03:53
· · Chrome 46.0 on Windows

I am sick and tired with metro pcs. I cant make payment, I have ben trying since yesterday. SICK SICK SICK When the hell are they getting their business together

Donna Butchie · 11 November 2015 - 18:37
· · Chrome 46.0 on Windows

I cannot send or receive text msgs and I cannot dial or receive calls!

Pearl Patrus Adams · 11 November 2015 - 16:20
· · Android Browser 4.0 on Android

11/11/15 : almost EVERY TIME I approach ANY financial action on my samsung, I get this freaking msg about not being able to establish a secure connection. I am really SICK OF THIS. Were we not led to believe that when metro got all snuggled in on the new owners' networking, our actions would go FASTER!?

Paula Mayo · 11 November 2015 - 15:03
· · Chrome 46.0 on Windows

no Service, unable to make or receive calls on my phone. Says "emergency calls only", same on all my kids phones as well.

Suzie Snow · 2 November 2015 - 18:31
· · Chrome 45.0 on Android

Im having problems dialing out and receiving calls.I dont know whats going on.My bill is paid I have 2 weeks before I have to pay.I dont know what to do.I have downloaded things in the last few days,I dont know if thats the problem or not.


Jim Iodice · 28 October 2015 - 20:30
· · Internet Explorer 11.0 on Windows

It is down can not log into account they at the help center can not log into the site...then they said they are having difficulties with thier site

Jennifer O'Neil · 17 October 2015 - 16:22
· · Silk 45.1.99 on Kindle Fire

Does anyone know when the phones will be Back on let me know no service MetroPcs need to get a service back because people need to talk to other people .

Louis-Gabel Cherelus · 15 October 2015 - 22:33
· · Chrome 45.0 on Android

Unable to use my metro to pay bill. Website not working for me either.

Rani MindIt Davis · 23 September 2015 - 21:31
· · Chrome 30.0 on Android

I'm glad to know I am not the only one that hasn't been able to receive any calls for the last 3 days and have stayed on the phone with support for two days and still nothing.... I'm in Dallas tx

Sam Staley · 9 September 2015 - 12:56
· · Android Browser 4.0 on Android

3days now can't call or receive calls in west land Mi went to another city close by and it works there what's going on

Chelsie Vankammen · 4 September 2015 - 18:33
· · Internet Explorer 11.0 on Windows

My phone has consistently been saying that i have NO SERVICE. I'm beyond pissed. It has been doing this on and off,mixed with turning on and off FOR NO REASON! What the hell?!?!?!?!!?!

Robert Thompson · 4 September 2015 - 17:01
· · Chrome 44.0 on Android

In Detroit. No service. Only able to make emergency calls. No data either

Deelo Alexis Hutchinson · 21 August 2015 - 10:07
· · Safari 8.0 on iPhone

I'm out of the country trying to get more minutes and can't get on the website please help

Sophia Jimenez · 8 July 2014 - 05:26
United States · T-Mobile USA · Firefox 24.0 on Linux

wtffffff why they website down ? i need holla at an online agent... i cant call and talk ...they piss me off too much we never resolve anything lol

Priscilla Mathews · 15 June 2014 - 19:22
United States · CenturyLink · Silk 3.19 on Kindle Fire

Metro PCS services have not been available in Desoto county Florida for over 24 hours, available in next county over. Does any one know why?

Irma Lopez · 6 June 2014 - 09:04
United States · Clear Wireless · Firefox 29.0 on Windows

i have a problem with my service i just paid it but now i can't even make calls nor receive them. text are fine so what's going on?

Vinetta Boice · 6 June 2014 - 09:02
United States · AT&T U-verse · Internet Explorer 10.0 on Windows

im trying to call out and it just ends the call before it even connects my neighbor with metro has the same problem.

Kerron Johnson · 6 June 2014 - 08:47
United States · Charter Communications · Internet Explorer 11.0 on Windows

Did any one receive a strange call from out of state telling you a bout grant money, well think this the culprit, because they trying to get all your info, .then your phone goes off no bars!!! I think Metro is selling out!!!

Maytee Llanes · 6 June 2014 - 08:40
United States · AT&T U-verse · Safari 7.0.4 on Mac

Miami, FL - I am not able to receive or make phone calls. Texting is working. What seems to be the problem. I can't even call 611 for assistance

Valentino Valentino · 4 June 2014 - 20:50
Canada · Telus Communications · Chrome 31.0 on Windows

I got jboss error message
atg.repository.RemovedItemException: Attempt to use an item which has been removed: commerceItem:ci4095005114

Sherri Snodgrass Olsen · 15 May 2014 - 13:21
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

After bragging for 4 yrs about how great my change from ATT to MetroPCS was.... I'm now having to eat every single word. It's been a nightmare since February when I upgraded to a 4G phone. If it's not a problem of calls dropping then it's only 1-2 bars of reception. Or... I dial a call and immediately my phone says "call ended". I've called, I've gone to corporate store, repeat, reverse, repeat, repeat. There is absolutely NO ONE at Metro PCS whose been able to determine what the problem is, or that there even is a problem!!! (And I live in the HEART OF DALLAS-FT WORTH!!!)

Jennifer Wise · 8 May 2014 - 20:37
United States · Comcast Cable

California here no service cant call out no calls in no texting for about an hour!! What is going on!

Steven Jones · 8 May 2014 - 19:37
United States · AT&T Internet Services

my 4G is working, but I cannot text or make phone calls, and yes my bill is paid in full. what is the issue?

Jorge Rodriguez · 12 April 2014 - 07:18
United States · Indiana Fiber Network

Service is down in most of Indiana, as far as I know from Seymour to Fort Wayne. Thank you T-Mobile for lousy service

Gay Allen Niccum · 31 March 2014 - 12:41
United States · PacketExchange

I've made 5 attempts today to pay MetroPCS via phone and each time I get the following message from them: "Your request has timed out. Please try again later."

Shanelle Morgan · 28 March 2014 - 12:16
United States · CenturyLink

I am really upset about this. My phone was working fine a few minutes ago, now suddenly I have no signal? I can't make calls, can't get income calls, or texts either. What is going on with Metro? I have tried to rest my phone more then once by turning it off and on again, to no luck. I'm mad because I can't even get 611 from my phone and normally that always works. Metro needs to fix this asap. My family who has Metro too, and even none of their phone are working either. What's going on??

Malia Kaufo'ou Senituli · 28 March 2014 - 10:52
United States · AT&T Internet Services

I am on a family plan with my parents. Both their phones work just mine, mine on the other hand will not except/send calls or texts. What's going on?

Chris del Rio · 13 March 2014 - 23:34
United States · Time Warner Cable

my phone is not accepting calls I cant make calls I cant text or get texts whats going on metro

Itiana Dwane · 10 March 2014 - 23:42
United States · Time Warner Cable

I am not able to send text or make calls, but my internet is working fine. It also said it was not able to connect to Server, What does that mean?

Stephanie Brown · 9 March 2014 - 15:34
United States · Comcast Cable

Ive been down 2 days, I have clients that reach me on this line... This is crazy, i cant make/receive calls or texts... Im getting so angry!!!

Jose Javier Vera · 8 March 2014 - 12:38
United States · Comcast Cable

yes its been down, i notice when i was trying to make a call and it says "not register on network"... and sometimes it just loose the siganal at my house for no reason for the hall day.. is making me mad.. and about to switch to att or verizon.

John Vitellaro · 27 February 2014 - 14:47
United States · AT&T U-verse

Still can not sign in - says my phone number doesn't exist in their data base. The phone works. Mystery?

Anthony Vega · 26 February 2014 - 07:24
United States · Verizon Internet Services

NYC here and we having the same problems not making calls incoming or outgoing no messages incoming or outgoing.. as of feb 26, 20014.. i went to the metro store and they said metropcs was doing something with T-Mobile smh!!!

Joseph Baskerville · 18 February 2014 - 13:12
United States · Clear Wireless

I am unable to make a payment via my phone. I am getting a message stating they are experiencing technical difficulties. I have been on hold with the call center for over 25 minutes. I went online and made a payment but received no confirmation email or text but my bank shows the money was certainly taken out. My phone is off and I am pissed off.

Kiyoshi Picanso · 16 February 2014 - 22:43
United States · Comcast Cable

payment site is down, and you cannot call to pay your bill anymore- it sends you to the app. if your phone has been shut off already you cannot log in to pay either.. RIDICULOUS ready to switch carriers

Nicole E. Smith · 10 February 2014 - 10:16
United States · University of Texas

I have not had 4g service for three day. I called Metro on Saturday and the Customer Service Rep refreshed my phone, but the phone is still in EV mode. Not sure what to do? Help?

Breanne Jasmine · 9 February 2014 - 21:36
United States · Comcast Cable

Have been trying to pay our phones for the past 3 days, now they're shut off, and the website, and phone customer service is down !!! with small children, and the snow that we keep getting hit with, we need our phones on!!! .. this is beyond ridiculous. i either want some type of credit or i am switching my carrier.. again. horrible!

Evan Jarvis · 8 February 2014 - 14:05
United States · AT&T U-verse

Only EV (enhanced voice) signal for the entire day. no 3g, 4g or hotspot

Douglas Louden · 5 February 2014 - 08:44
United States · Cox Communications

For two days have been trying to log in. Have reset password with tech support. After logging in and changing the temp pswd now unable to log in. Today site returns this - We are experiencing tech problems. Does this site ever work correctly?

David Earnshaw · 2 February 2014 - 23:18
United States · Time Warner Cable

Been trying to pay my bill for over a week. Phone has been shut off three times for non-payment. This is their last chance!

Catherine Dalian · 31 January 2014 - 08:54
United States · Time Warner Cable

Today is Friday, Jan. 31st. 2014. Have not been able to use my phone since 7:00 this morning. Anyone else?

Bianca McClintock · 30 January 2014 - 07:54
United States · Bright House Networks

My boyfriend and I switched from the old network with two new phones and went from having excellent service to no service and every call drops. I don't know what to do. Does anyone else? I live in Tampa FL

Stephanie Mccant · 29 January 2014 - 17:44
United States · AT&T U-verse

haven't been able to get online to pay my bill for 3 days now, the heck is going on??? They ended up turning off my service for non-payment and my state has been declared in a "state of emergency". The phone service "was turned back on, thank you, but I still can't get on to pay my bill and all MPCS stores in my area are closed due to the storm here in GA. Can't talk to a live agent either, please help:(

Colleen Markey · 28 January 2014 - 17:34
United States · AT&T Internet Services

Canton, MI. I have not received a signal in my area since Friday January 24th. No Signal at all. Went to a MetroPCS office and my phone was working. Got home it wasn't working again. Called Metro Contact line they acted like it was my phone. I told them my phone works when I am out of my area. No notice that there was any kind of outage in the area. Time to switch phone service.

Karen Simmons-Spanish · 28 January 2014 - 15:19
United States · Comcast Cable

I have been attempting to make a payment for the last 3 days, I have tried from several different computers and phones so I know the issue is not with me. Please advise when the online or *99 payment option will be available as I do not want to be charged a fee to make a payment. Thank you.

Jennifer Panting-Smith · 28 January 2014 - 09:22
United States · Clear Wireless

My phone will not dial out not text out... I went to the local Metro store, the lady took my name number and address. But I want to know when my phone will be working?

Toni Belitsos · 27 January 2014 - 14:42
United States · tw telecom holdings

Phone works fine. Service is fine. But cant pay my bill because the site is down. Bill is due today. What the heck is up with that.

Kathleen Patenaude · 26 January 2014 - 16:53
United States · Comcast Cable

Payment system down for over 22 hours, they posted it is "maintenance" but they have been hacked, the system is under attack, and who knows when they will be back up, hope they are not turning off peoples service for non payment in this time as they give NO other way to make a payment

Cristina Carbonell · 26 January 2014 - 13:24
United States · AT&T U-verse

Hi, I have the flu and just noticed that my payment is due today. I have tried calling them, texting them, and trying them online to no avail. Is there a problem? I want to pay but no one is available to get my information. Please advice. Thanks!

Lisa Walker · 18 January 2014 - 20:13
United States · Verizon FiOS

Lynn, signal at all. So annoyed. Leaving Metro... rediculous

Ted Fumia · 18 January 2014 - 02:36
United States · Verizon Wireless

No phone or data since noon... what's going on? I called and they couldnt help me or tell me what was happening???

Tammy Kaiser · 8 January 2014 - 20:33
United States · Comcast Cable

I had a issue with customer service on the phone today and now they won't let me on the site. I even tried to sign up with a different email and could log on, but not with my account. MetroPCS is very rude and has no business being in business. I'm talking to a attorney tomorrow. I'm suing them !!!

Tina Foster-Wietrzykowski · 7 January 2014 - 13:28
United States · Buckeye Cablevision

i cant get calls receive calls ive called them for two days.. we are new customers since revol went out of business.. funny my revol phone still calls out no problem.. some crappy service after we spent 500 dollars to get their service!

Bob Negron · 2 January 2014 - 09:55
United States · Assurant

I can't use my phone at all and has been very sporadic since New Year's evening

Debbie Noonan Scott · 19 December 2013 - 05:49
United States · Comcast Cable

Still down! Metro needs to get it together! Sure would figure it our quick if we missed a payment by 12 hours!

Michelle Ham · 18 December 2013 - 17:39
United States · Comcast Cable

Why is my phone not working... not able to make or receive calls or texts... I think we should be compensated for this down time

Theresa Eliza Andrade · 14 December 2013 - 10:26
United States · Cogent Communications

Damn phone is down, I gonna have to start having real face to face onversations now LOL

Barbara Robey · 14 December 2013 - 08:42
United States · Time Warner Cable

Saint Cloud area, 34771 - is service down? Nothing for almost an hour - phone says no service. Thank you.

Walt Dizzy · 2 December 2013 - 23:42
United States · Baker College

Muskegon MI, Am I the only one with issues with my s3 through metro stating that the phone is searching for service T.T? what the actual f#!k?

Dave Cantera · 25 November 2013 - 08:50
United States · Comcast Business Communications

no service for metro pcs in cherry hill, NJ... rebooting to see it that helps

Cheryl Lewis Thomas · 19 November 2013 - 14:53
United States · AT&T Internet Services

I turned off phone and back on and put in #228 it rebooted, back in the saddle.

Cheryl Lewis Thomas · 18 November 2013 - 20:55
United States · AT&T Internet Services

I haven't had service since around 4 pm today in Fort Worth, TX. Just says "No Service"

Gatto Nero · 6 November 2013 - 04:41
United States · Comcast Cable

I have no service whatsoever!? All I get on my phone rite now is "searching for service". Been like this for hours. This is a weird feeling for me because i have never had any issues like this before. Hope I don't need "911" anytime soon! lol

Isaura Gaius · 5 November 2013 - 16:26
United States ·

Metro PCS down for more than an hour. Is anyone taking care of this? Too much reliability in these electronic com methods will drive the world to the catastrophe.

Bill Dempsey · 2 November 2013 - 15:21
United States · West Central Wireless

System issue/upgrade most likely... North Texas... service out most of today... Had much better service from Metro PCS than AT&T (which we had almost 20 years before they cut off our phones 3 days before Christmas, then tried to charge us Service Fee for time we had No Access to that service, and my Father In Law was retired AT&T for 30 years... Different cell providers have to use AT&T towers, etc... SO this might be AT&T problem affecting Metro PCS... For the record AT&T sucks, and when I told them in detail, our frustration over not being able to talk to ANY FAMILY during Christmas... Their reply... "How will you be paying this fee? Debit Card or Credit Card? I paid their sorry ass... then went to Metro next day... This 1st problem as Metro customer since Jan 2013'

Jo Ann DeWitt · 30 October 2013 - 19:59
United States · Comcast Cable

network failure!! whats up metro pcs. changing carriers sounds better every day. are they going to send refunds for not living up to their end of the contract

Irene Fortunato · 12 October 2013 - 00:32
United States · Comcast Cable

my son and my metro pcs phones have been down all night. How can I report this?? I have tried and can't find help via the net.

Brittany Richardson · 30 September 2013 - 17:53
United States · Comcast Cable

All Metro PCS phones in our home have been out most of this afternoon!!! What is the problem?

Barbara Stegall · 30 September 2013 - 14:20
United States · Savvis

Both Metro PCS phones in our home have been out most of this afternoon!! What is the problem?

Amanda Whodaat Rivera · 18 September 2013 - 01:09
United States · Optimum Online

is there an outage in nyc or something? recently my service just cut off and the bill was paid on time before due date. what is going on? please tell me what i should do to fix this problem? thanks! its been off for 3hrs already smh

Lucy Medina · 17 September 2013 - 22:28
United States · Time Warner Cable

Metro Has been down ALL DAY in Santa Ana. Cant make or receive calls, text, or use the internet.

Jessica Clingerman · 13 September 2013 - 08:45
United States · Comcast Business Communications

Metro PCS service in corunna is freaking out... takes 20 minutes to make a call and then jumps to roaming

Deena Baker Banner · 12 September 2013 - 18:33
United States · WideOpenWest

Metro PCS down right now? Also unable to get service around 1pm today. What's going on? This has happened on numerous occasions in the last week...

Delgado Lillian · 12 September 2013 - 09:15
United States · Comcast Cable

My phone in MA with a FL number has no signal whatsoever. Other phone on my plan that's in FL has no signal too. Whats up?

Donna Caruso · 10 September 2013 - 23:23
United States · Time Warner Cable

no service here in spring hill fl also for the last 2 hrs... cant even call metro goes to verison when you dial 611

Kevin Arthur · 10 September 2013 - 22:44
United States · Time Warner Cable

Several calls/texts did not come through today and it says I'm roving. Unable to call out all evening. Can't receive calls either. We should have a pro-rated refund, right? St. Pete, Florida - out.

Lynda M Hill · 10 September 2013 - 22:18
United States · Time Warner Cable

two nights in a row...metro have a bedtime or curfew on the phones? calling to complain in the morning. florida also

Debbie Marsh · 10 September 2013 - 21:47
United States · Time Warner Cable

I can't make calls! says emergency calls only. Had this problem last night also. Tried my daughters, same problem. WTH is going on???

ps, this is in brandon Fl, after midnight.

CeCe De'NiyahsMami Bowers · 9 September 2013 - 22:22
United States · Time Warner Cable

im in brandon fl wats goin on with metro my phone keeps saying emergency calls only when I try to call out an I cannot txt im so mad rite now

Pam Eastman- Johnston · 9 September 2013 - 22:17
United States · Time Warner Cable

my metro phone says out of service and it also changed the date and time help what do I do

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