website not working? Is it down right now? Server Status Check screenshot
MasterCardWebsite Name:
www.mastercard.comURL Checked:
Response Time:
Last Down:
Checking MasterCard
Please wait while we check the server...
MasterCard Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:496.42 ms. 
07:0619.48 ms.
09:227.24 ms. 
12:058.86 ms.
14:0835.46 ms. 
17:347.01 ms.
21:496.28 ms. 
00:148.83 ms.
04:468.39 ms. 
11:506.69 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:37

We have tried pinging MasterCard website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access MasterCard - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Lloyd C Reid Jr · 14 July 2016 - 02:58
· · Firefox 47.0 on Mac

I'm traveling and have tried to reach them 3 times today including now at 10;55pEDT and have held for 45, 22, and now 38+ mins and can't get through. Is there a problem. $450 for a credit and you can't talk to anyone - it's Citi issued which probably explains a lot. Called AX and Visa and they handled my inquiry in lest than 5 minutes each. What a horrible business model. Goodbye!

Greg Alan Skomaroske · 1 June 2016 - 17:48
· · Chrome 50.0 on Windows

absolutely horrible company that you can tell is being dishonest and underhanded. I can't even call and get a hold of customer service.

Morten Rimmer Boddum · 16 April 2016 - 23:17
· · Chrome 49.0 on Windows

is it down right now?

Stas Kravets · 29 February 2016 - 13:57
· · Chrome 48.0 on Mac

master card is down for the count

Lori Petbrosia · 6 October 2015 - 18:31
· · Chrome 45.0 on Windows

Who did you call? I'd love to be able to figure out what is happening as my business is suffering.

Lori Petbrosia · 6 October 2015 - 18:30
· · Chrome 45.0 on Windows

We have had several customers calling and saying they cannot place an order on our website using Mastercard cards. There has to be something happening.

Susan Turner · 28 February 2014 - 12:45
United States · Time Warner Cable

This morning I couldnt pay a bill online with my mastercard, then I found out all my companies' clients had customers whose cards would not process.

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.