website not working? Is it down right now? Server Status Check screenshot
Xbox Games StoreWebsite Name: Checked:
Response Time:
Last Down:
Checking Xbox Games Store
Please wait while we check the server...
Xbox Games Store Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:541.4 ms. 
21:420.87 ms.
01:031.31 ms. 
05:596.81 ms.
13:016.82 ms. 
17:050.84 ms.
20:200.81 ms. 
00:101.31 ms.
03:231.9 ms. 
10:440.85 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 20:44

We have tried pinging Xbox Games Store website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Xbox Games Store - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Aviv Mizrahi · 18 August 2016 - 08:45
· · Safari 8.0.4 on Mac

microsoft the shop dosent work tried to get fallout far harbor cant buy any games or expansion fix this

Christoph Gerhard Finker · 6 April 2016 - 21:16
· · Chrome 49.0 on Android

Fix your console Microsoft! This is a disgrace! I am now regretting why I chose the Xbox one over the PS4!!

Andrew Thacker · 30 March 2016 - 21:30
· · Chrome 47.0 on Windows

what the hell is going on!

Valerie O'Gilain · 20 February 2016 - 22:00
· · Chrome 48.0 on Mac

Store's not working - trying to access from Manchester, NH, USA

Kody Reighard · 2 February 2016 - 01:04
· · Safari 8.0 on iPhone

When I try to browse all games in the market place on my Xbox one, it says content isn't available. What is going on?

Diego Possamai · 25 November 2015 - 15:26
· · Firefox 42.0 on Windows


Eric Tackett · 4 November 2015 - 05:18
· · Chrome 46.0 on Android

Can't buy games!!!!

Lindsey Wright · 18 September 2015 - 02:09
· · Chrome 45.0 on Android

Not all games are available on the marketplace. Wanted to bus draw a stick man but it's not there for example

Michael McKay · 21 November 2013 - 15:15
United Kingdom · Virgin Media

Every Microsoft website has went down, including, and even

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