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AOL MailWebsite Name: Checked:
Response Time:
Last Down:
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AOL Mail Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:2044.28 ms. 
14:3244.72 ms.
16:4144.42 ms. 
18:5543.89 ms.
21:1743.95 ms. 
23:4244.05 ms.
01:4844.14 ms. 
03:5244.31 ms.
05:5644.41 ms. 
08:0944.67 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 08:39

We have tried pinging AOL Mail website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access AOL Mail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,,,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Top Comments ▼
▼ Latest Comments
Greg Boone · 1 day 11 hours 46 mins ago

AOL has been very slow delivering email on and off for 2 days now. I can send emails out but waiting for emails in is next to impossible.

Rubystene Morehead · 1 day 22 hours 35 mins ago

My aol keep telling me that the server password has changed enter the new. I have not changed my password. What does this mean.

David Shook · 4 days 16 hours 27 mins ago

aol has been down for 24 hours. I am in the process of changing all my email to gmail, yahoo & Have been with aol for close to 15 years, but it is very unreliable anymore.

Fernanda Carrera · 4 days 19 hours 11 mins ago

I can't open my mail either. It's stuck on "loading", but I can open it if I forward it to another non-aol account.

Arlene Cassidy Bell · 7 April 2014 - 17:01

can not open my mail, husband can not open his mail. going to check and see if i can open it on my kindle.

Kelly O'Fallon Hallissey · 7 April 2014 - 08:49

"I'm sorry we are currently unable to list mail" thanks AOHell.

Jody Long Dugan · 7 April 2014 - 08:23

AOL Mail is "temporarily not available"

Michele Rossi · 3 April 2014 - 11:49

am told by aol that my mail is temporarily unavailable and to try closing out and coming back in. Still not working.

Cassandra Gibson · 2 April 2014 - 07:07

Unable to sign into my AOL Mail message says "Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later." This has been going on for a few hours now

Lori Mertz Millar · 29 March 2014 - 18:48

Android phone keeps indicating that AOL user name or password is incorrect on server. Can get to mail on laptop, but new mail isn't populating.

Doug McPherson · 29 March 2014 - 17:27

Unable to get my aol mail today (Mar. 29, 2014) ... any other AOL users having this trouble?

Ali Malekzadeh · 28 March 2014 - 07:09

AOL emails accounts not working and the error messgae:Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. " comes up every time. It knows if the pwd is wrong, so it is not pwd issue. I checked several accounts all have same issue.

Isha Mostyn · 24 March 2014 - 02:53

unable to open my email for two days keep having error messages wrong password/ screen name spend the day try different password just having this error messages is there a remedy.

Nancy Williams · 23 March 2014 - 07:54

trouble sending some emails, get an error message. my contacts are mixed up

Floyd Hepler · 22 March 2014 - 18:28

Have not received an email since 1:00 PM today--highly unusual as I should be getting two to three per hour. Help!

Pamela Owen · 19 March 2014 - 12:37

my mail has been down all day. Says password is wrong.

EuSou Zu · 17 March 2014 - 11:11

I can't log into my email, but when I go to craigslist replying adds, i am able to reply, but that is all

Frank Seiple · 9 March 2014 - 12:27

AOL has blocked my compuserve email account since 3/7/14 for "unusual" activity. Requires me to reset password, but then gives message "unable to process request, please try again later. Have tried several times with same result.

Deborah Williams · 5 March 2014 - 21:42

AOL mail down, Unable to load mail or open old mail for the last 11 hours. AOL confirmed server problems.

Diane Dus Shouldis · 5 March 2014 - 16:47

mail currently unavailable is the message is get when i try to open mail. i am also not receiving or able to send mail.

Aileen McInerney · 4 March 2014 - 06:47

No email since 20 Feb 2014 (12 days ago) something wrong there also unable to send emails to my aol address. Help

Debbie Wetzel Matheny · 1 March 2014 - 10:17

have not been able to access my AOL mail for 4 days now. What gives?

Jeffrey A Heeb · 25 February 2014 - 14:47

I can though sign in and read my mail without a problem after going to the aol mail login website

Rodney Barker · 25 February 2014 - 13:28

Back up, but all my settings are gone! Did this side effect happen to anyone else? (My saved signature is gone. I have the preview panel back. And the worst part is each email of inbox takes up 3 lines now because there is ALSO a preview of the email in the subject line! ICK. I can't see how to change that one)

Deb Chidester-Clampitt · 25 February 2014 - 13:02

Fixed here now. Try shutting down your computer and restarting it. The third time I did this it worked. I think they are now just busy because of the service interruption.

Texastexas Donna · 25 February 2014 - 12:46

this is what i did and is working again, in the main AOL (news) screen there is the previous mail logo, click on compose (dont click on view all mail), then you can writte a email to someone or just click on close, and vuala there is the mail working again. hope works for you to.

Deb Chidester-Clampitt · 25 February 2014 - 12:34

Email down in Northern, IL and has been for over an hour. I do hope it's not going to be DAYS like some users are reporting.

Mark Smith · 25 February 2014 - 11:52

cant access email on any account yet on your diagnostic it says aol is functioning normally! AOL think again please

Katie Kat · 25 February 2014 - 11:52

Dallas, Tx. haven't been able to get my mail for about the last 10 minutes and counting...

Janet Carlson · 25 February 2014 - 11:41

AOL mail down. Tempted to go through the tremendous hassle of changing providers/email account.

Rajeev Sharma · 25 February 2014 - 11:38

Yes its down in Florida too and hope someone in India or in China is awake and working on it, lol

Katie Cassie · 25 February 2014 - 11:37


Ty AOL. Ty Charter. Stop bitching at each other so you can figure out the problem and fix it.

Kathy Callan Saunders · 25 February 2014 - 11:34

AOL mail is down for everyone. I especially like the note on their Help page that says, "Need more help? Email us!" Yeah.... okay.

Sandy Kirkner · 25 February 2014 - 11:24

AOL Mail is down for me. It keeps saying, "Authentication Error." It's 11:25 AM Pacific Time.

Tony Shupin · 25 February 2014 - 11:20

Mail server appears to be down... all other functions seem normal... news feeds etc. but when you try to load mail, it stops or slows drastically...

Kam Gill · 24 February 2014 - 04:35

cannot log in aol email on iphone or on computer... message saying 'Error: Incorrect Screen Name or Password'... have changed so many times... still error!! anyone know what is going on?

Carol Britton Halliman · 24 February 2014 - 04:04

Email is scrambled, old and new, going back several years, but only on my iPhone right now. Yesterday laptop (Mac) and iPhone were a mess, then it reverted back to normal, then changed again about 6:45 Eastern time again.

Cynthia E. Wood · 23 February 2014 - 02:59

I am also noticing problems with emails not coming through and not going out as well

Nancy Washburn · 20 February 2014 - 09:17

I can access aol mail however all of my saved email disappeared and todayI still can not connect to aol aol is set as my home page but my browser keeps opening to yahoo I checked my internet options and all is well set to aol as home page

Kevin Hall · 15 February 2014 - 12:33

I can only see todays mail... I had much more mail than the few from today. is anyone else experiencing this? I have checked my other folders and they seem fine...

Jennifer Schuster · 14 February 2014 - 09:47

I've had my AOL address for almost twenty years and haven't been aware of malfunctions before the last few days when two people told me it bounced back their emails to me using that "correct" address. What's happening?

Michael Moss · 13 February 2014 - 13:02

3:00 PM CT and still down. Unable to access from my desktop at work nor via my smartphone. Last email delivered on the phone was at 8:53 AM CT this morning.

Renee Samaha Hiel · 13 February 2014 - 12:45

I am in Southern California... AOL has been down for me since just after 8 pm last nite... not able to access any of my emails... Called both and Charter was blaming AOL ...AOL was blaming Charter for the problem... I was able to get some of my emails on my Android by unplugging my Charter router and then plugging it back in.. may want to try that... Frustrated !!

Carolina Moon · 13 February 2014 - 12:07

I have not been able to get AOL mail since last night (Feb. 12, 2014). Is it just me?

Diane Modray · 13 February 2014 - 11:58

Thanks for the hint Leslie. I just tried email from Android phone and was able to connect. Apparently this is a problem between Charter and AOL. Hope they get it resolved soon.

Leslie Sheh Tang · 13 February 2014 - 11:40

SOLUTION ! Use your phone, and DO NOT USE CHARTER WIFI ! It works for me once I turned off my wifi ! It works on androids as well !

Joe Baird · 13 February 2014 - 11:37

My AOL account has been down since early last evening. How much longer is going to be down. I am waiting for important email answers.

Deborah Algeri · 13 February 2014 - 09:23

No luck here either... was able to get emails through mobile app on my phone though

Cricket Sarge · 13 February 2014 - 07:59

I have been trying to access AOL and my AOL mail for over 24 hours! I come here and it says they are up and down for me! Refreshed, dumped cache, etc and still cannot access! Did they file for Bankruptcy and shut down???

John Chasnoff · 13 February 2014 - 04:20

Can't get my aol email, or any access to aol web pages. True for computer and smart phone. The customer service phone number is also not working.

Raymond H. Bolduc II · 12 February 2014 - 07:41

I sent important mail to my cleints and it has been rejected twice this morning. They confirmed that there are no blocks. is AOL DOWN?

Noreen Ruggiero · 6 February 2014 - 12:29

I've tried numerous times today to access my AOL mail from Internet Explorer but keep getting the message: Internet Explorer cannot display the webpage. There's nothing wrong with my settings and I've tried refreshing the page to no avail. Frustrating!!

Jose Martins · 23 January 2014 - 13:15

C0FE2307 Report ID: 31050-mail-20140123-211330
Service Error. There was a problem handling your request. An unspecified error has occurred. Try Again

Heather Harwood Flack · 1 January 2014 - 15:31

Have not been able to access emails via desktop or mobile device or IOS app for 12 hours now. It just says invalid username or password or says to try again later.

Mona Porter · 1 January 2014 - 09:53

I cannot open my e-mails today. Been this way I know since 8 am.EST.

Faithand Gratitude · 27 December 2013 - 07:01

Have been having problems with accessing aol mail from iPad for 2 days now. Is there a problem at aol?

Myles Meier II · 26 December 2013 - 16:22

Our mail server is unable to send e-mails to users, receiving error "Service unavailable. Please try again "

Christopher Reynolds · 11 December 2013 - 20:20

this is just insane - that this cant be fixed it been sice friday - as soon as i get in - i'm cancelling this account

Terra Michele · 9 December 2013 - 00:21

This is ridiculous. Why should we have to do this >>If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Terra Tamblyn · 4 December 2013 - 17:15

I haven't been able to access my aol email on my Windows 7 PC for a week...

Dave Matthews · 2 December 2013 - 22:52

I haven't been able to get my email (on different browsers) for the past 4+ hours! I have been on HOLD with AOL Support for over 25 minutes so far ...

Lin La Pla · 2 December 2013 - 19:58

December 2 monday 2013 - not receiving mail sent from a specific source.

Jenny LavOe · 30 November 2013 - 12:38

i can't check my mail, anybody else having this problem?? this is not good :'( i have so many people to get back to

Jan Schmidt · 29 November 2013 - 17:10

My email is not loading on my laptop. I get the "You got mail" notification and it shows that I have 11 unread email but the email will not load. Nor will my spam folder load. I can receive my email on my android phone but I need to print off a document that was sent to me and am unable to get to the document on my android and unable to access the email on my laptop.

William Petersdorf · 28 November 2013 - 15:31

I've been trying to access my mail since yesterday but no luck, super pissed.

Ann Foster Freedland · 25 November 2013 - 10:05

is anyone having problems accessing mail on AOL? Says my mailbox is temporarily unavailable.

Marion Brown · 19 November 2013 - 11:33

Password loop on aol - ready to scream. Site says Forbidden to access and also for Google; just now got onto aol from Safari but still can't access email. I pay almost $25 a month for this ?service? so what the hell?

Ernie Wright · 17 November 2013 - 23:38

Not receiving emails... any one else got same problem this evening???

Mike Yost · 4 November 2013 - 14:48

I am in a change pw do loop. I reset the pw but cannot get into my aol email account.

Barbara Mangum · 15 October 2013 - 16:30

AOL email is not working now. Page opens but new mail since this morning. Also, had a problem yesterday and the day before with not being able to search through email. Please fix!

Keith D'Antonio · 15 October 2013 - 10:53

i lost a whole bunch of email that i can't find now. I've been on AOL since 95, first time this ever happened, but i needed some of those emails.

Stu Diamond · 14 October 2013 - 19:51

This is absolute garbage. Not compatible with Verizon and can't get emails on my phone. Now stymied on line with no access to my email on my system.

Roy Balfour · 14 October 2013 - 19:51

Yes AOL also down in Central Massachusetts BUT YOU CAN access send/receive email if you log into your AOL account using OUTLOOK. That works OK. It seems AOL problem is interfacing email with AOL software

Maryann Ostermeyer · 14 October 2013 - 19:50

Well, AOL says it is up and accessible. There must be 440 plus people who are fabricating the truth! Funny that AOL server would be up but the mail is not. Perhaps it is part of the government downtime right now! I have decided to change all of my business accounts to another service. Just not reliable to keep it with AOL.

Jerry L Bucknoff · 14 October 2013 - 19:46

No AOL mail access in South Florida as of 10:30 PM. I'm also getting reports from NJ that users up there cannot get mail.

Kelly Durst Even · 14 October 2013 - 19:46

Can't read my email on my computer, but have been able to access it on my iPhone. Columbus, OH

Billy Brennan · 14 October 2013 - 19:45

they can advertise the news but can't let us know when the site is down -- well done guys!! Another good reason to migrate to gmail

Frankie Dee · 14 October 2013 - 19:45

Down in nj, have been trying to check my mail for over an hour, cannot even submit a trouble ticket.

Cynthia Mock · 14 October 2013 - 19:43

Cannot access my email... did the refresh thing and nothing changed... this is stupid!

Angela Mociak · 14 October 2013 - 19:41

No service in suburbs of Philly either. Can't send or receive e-mails.

Andrew C Elder · 14 October 2013 - 19:39

while true it's available and you can sign in, technically it's down because it says the inbox is not available

Judy Goebel · 14 October 2013 - 19:37

Can't get AOL mail on my computer but can get it on my IPhone. What is up with that?

Carolyn Hitt · 14 October 2013 - 19:37

Getting message: Your mailbox is temporarily not available. Please log out and back in to try again
I have logged out and back in several times with no success!

Ezra Graber · 14 October 2013 - 19:37

I can access AOL content but not email.
BTW Glenn - AOL is free for most of us - how would they give a free month?

Maureen Dauphinee · 14 October 2013 - 19:36

Probably because the NSA is downloading our data: "The National Security Agency is harvesting hundreds of millions of contact lists from personal e-mail and instant messaging accounts around the world, many of them belonging to Americans, according to senior intelligence officials and top-secret documents provided by former NSA contractor Edward Snowden."

Skip Brown · 14 October 2013 - 19:30

AOL's down at Lake Tahoe, NV too, but doesn't happen very often, at all. Pays to have an alternate email...

Pecus Gallegos · 14 October 2013 - 19:25

I can log in but it does not go further to mail, drafts, etc. is it down all over? Try again later? how much later?

Aaron Hourigan · 14 October 2013 - 19:25

I don't use AOL as a principle email for this reason, msn or yahoo have never been down.

Jay DeBow · 14 October 2013 - 19:15

I use Aol for my Work Email in the evenings. I have people waiting for Emails from me as well as I am sure they have Emailed me and I can't do a thing!! Am I going to loose my job over this BS!!

EWhippetzine IggyZine · 14 October 2013 - 19:11

it's AOHELL again !! This hasn't happened for a long time.. what's going on ?

Alice Hopke · 10 October 2013 - 14:12

I have been unable to access my e-mail for more than 48 hours. HELP!

Jenny Jones Bagnaschi · 8 October 2013 - 14:07

The site is down. The page is blank and states on the top left-hand corner, "No site configured at this address ."

Rocio Rebollar de Torres · 2 October 2013 - 17:49

I sign into email and I get the following message:
Your mailbox is temporarily not available. Please log out and back in to try again

Paula Enlow Simpson · 26 September 2013 - 08:03

I can't send any messages. On my phone it says now incorrect password or username. When I try from my laptop it says unusual activity so access has been temporarily blocked. I sent aol a message using my other address and received no reply. I've now changed my password 4 times. My husband never has this problem... its always my aol mail.

Jeff Erwin · 25 September 2013 - 02:42

When trying to sign in on AOL mail I receive the following: The service you are trying to reach is temporarily unavailable - please try your request again. Cannot receive/send aol mail on desktop or mobile devices.

Sandi Horton · 23 September 2013 - 20:27

Cannot get my AOL email on my phone, and on computer, haven't received any emails in over 2 hours.

Douglas W. Mori · 2 September 2013 - 04:07

I receive my email but I cannot reply or forward. A screen says "not sent because of an error!" Can you help?

Jane Harris · 26 May 2013 - 16:18

it seems to hold my mail and I don't get it till next day or not at all... also have a hard time getting into mail... and also tells me that iam no longer logged in to aol... what!!!! please help if you can...

Larry Stemerman · 16 May 2013 - 13:10

all emails to any aol account from my gmail are bouncing back Aol claims there are no issues I recommend everyone change to different mail server

Jandolin Marks · 16 May 2013 - 12:07

All AOL messages reach MY gmail box, but my emails TO all AOL friends have "failed" in the last few hours. Very cuss worthy.

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