Lotro.com website not working? Is it down right now?

Lotro.com Server Status Check
lotro.com screenshot
The Lord of the Rings OnlineWebsite Name:
www.lotro.comURL Checked:
Response Time:
Last Down:
Checking The Lord of the Rings Online
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The Lord of the Rings Online Website Status History
Lotro.com server report and response time

The above graph displays service status activity for Lotro.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.Apr.2014
06:010 ms. 
23.Apr.2014
08:0271.86 ms.
23.Apr.2014
10:0472.31 ms. 
23.Apr.2014
12:2972.41 ms.
23.Apr.2014
14:3872.23 ms. 
23.Apr.2014
18:0072.7 ms.
23.Apr.2014
20:1472.43 ms. 
23.Apr.2014
22:1672.58 ms.
24.Apr.2014
00:4172.56 ms. 
24.Apr.2014
03:1171.36 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 03:58

We have tried pinging The Lord of the Rings Online website using our server and the website returned the above results. If lotro.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access The Lord of the Rings Online - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Lotro.com?
TOP COMMENTS ▼
▼ LAST 24 HOURS ...
Bryan Serfontein · 19 hours 22 mins ago

This has to be one of the longest down time for ages.

Andrew Grant · 19 hours 54 mins ago

we'll be down from 5am until 10am EST, no wait make that 11am, oh wait it's 11am now, make that 12:30pm... ok gang I love the game but make up my mind...

Threece Hardalternative · 20 hours 7 mins ago

LOTRO @lotro 7m
Our maintenance has been extended until 12:30PM Eastern time. We apologize for the additional delay. #LOTRO

Muirgen Silverwolf · 20 hours 17 mins ago

well the site is down for maintenance right now so hopefully it will be done in the next 20min as promised

Phillip McReynolds · 20 hours 45 mins ago

LOTRO @lotro 9m
Today's maintenance will be extended 1 hour to 11:00AM Eastern. We apologize for the delay. #LOTRO (via twitter)

Noel Ashford · 20 hours 56 mins ago

Stuck on installing Pre-Reqs atm. Was about to do some Ettens as well..

Muirgen Silverwolf · 21 hours 4 mins ago

I cant log in cause the pre-req page is frozen. is it down for anyone else?

▼ THIS MONTH ...
Emma Hilmarsson Haj · 16 April 2014 - 06:52

Lotro.com and lotro loading screens down.

Štefan Miko · 14 April 2014 - 23:33

i just bought new pc yesterday and i see there is no working downloader-installer on site... what happened?

Gary Challender · 25 March 2014 - 23:06

It's not a case of to many users on the servers. It's a gateway issue. turbine.com, lotro.com, asheronscall.com are all inaccessible right now. I don't even know their support number or I would call it to let them know there's a routing issue affecting many people.

Daniel Leeman · 25 March 2014 - 22:33

seriously wth is going on lotra get the game back online ive been waiting over 1 hr and 25 mins

Marok Lore · 25 March 2014 - 21:42

has this happened before? and if so how long should we expect to wait?

Sarah H · 25 March 2014 - 21:36

does this explain the stuck at installing pre req's screen ?

Jim AnswerBack · 25 March 2014 - 21:28

30 minutes into an instance! Urgh

Michael Keller · 25 March 2014 - 21:26

Just getting to the boss on a skraid of coure. *sigh*
(at least it wasn't just me!!)

Heidi Adkins · 25 March 2014 - 21:23

just went down wonder when it will be up

Quang Andrew Nguyen · 25 March 2014 - 04:25

not working
error logging in
connection closed!!

▼ LAST 6 MONTHS ...
Miho Nhoua · 28 February 2014 - 12:38

My game client is hanging at 'Installing Pre-requisite Software.. what am i supposed to do?

Michael Ramsay · 9 January 2014 - 06:27

Ed Pinkerton, this is not maintenance. Services are down due to a failure somewhere, either within Turbine's data center, or with a service provider(s) in their immediate physical location.

Eric Monroe · 9 January 2014 - 06:26

It went down as I was loading a new area. I hope I'm not going to be stuck in limbo when it comes back up.

Ed Pinkerton · 9 January 2014 - 06:03

there was no posting today in the news box when u come onto the log on page about the servers being taken down. i really don't mind them taking the system down to perform maintenance, but having notification about it happening would be the least i would expect of them as a client of their services.

WORK on ur customer service turbine...it sux

Michael Ramsay · 9 January 2014 - 05:47

All Turbine sites and game servers have been offline since 0835 Eastern this morning. No response yet from Turbine via Twitter or Facebook.

Michelle Shayleigh · 30 December 2013 - 08:00

Game froze about 30 min ago and i haven't been able to get past, "installing Pre-Reqs" since then.

AK Bear · 16 December 2013 - 11:57

Follow LOTRO on Twitter or Facebook or even check their forums. They announce down times. Today was one of those. Patch day.

Colin Bassford · 16 December 2013 - 05:44

unable to authenticate for me and lotro.com and Turbine account site down

Paul Gourhan · 25 November 2013 - 06:03

Seems the Orcs have overrun Helm's Deep and brought the whole keep down upon their heads. I'd like to be a fly on the wall in there now.

Corey Bobb · 25 November 2013 - 03:09

Cannot reach patch server, update error occurred, Server Connection has timed out.

Nathan Foster · 25 November 2013 - 02:50

Not sure how to fix it. but Paul your not alone. I am having the same connection problem.

Paul Gourhan · 24 November 2013 - 20:19

It says connecting to patch server then it times out and I get a message "An update error occurred: Server connection timed out." This has been going on since they made me update the app Thursday or Friday. I'd like to know what I need to do next. I already uninstalled and installed the software but to no avail. help...

Jiri Hlavenka · 18 November 2013 - 01:20

Did they published an exact time for Helms Deep today? All I was able to found is the date (18th)

Filipe Barroqueiro · 17 November 2013 - 23:40

They claim the logon servers will be up soon of course soon was what they said about how long the game itself would be down and its been the entire day... soooo see you in helms deep

Tony Baldacci · 17 November 2013 - 23:15

Can get as far as authentication, but can't logon as server is timing out...

Gray Robertson · 17 November 2013 - 21:05

I am going to be miffed if I can't get in to spend my bounder bags :(

Greg Hess · 17 November 2013 - 20:40

LOTRO was down for a day and a half for Labor Day weekend, and they gave subscribers some TP.. not much. I think 200 if I remember correctly.

Matthew Pollard · 17 November 2013 - 20:38

now seams like something might be back up only to not connect to patch server...

Filipe Barroqueiro · 17 November 2013 - 20:28

it is and it isnt because you cant connect to the patch update server

Hedaga Usearrows · 17 November 2013 - 18:46

Cya all in game tomorrow and good night !
getting up early so my guess is servers will not be restored any time soon :(

Admir Jakupovic · 17 November 2013 - 18:12

Power has been restored and we are in the process of verifying all systems and services. Once this is complete we will begin the process of restarting all servers and websites. We appreciate your patience and apologize for the inconvenience.

Anita Banks · 17 November 2013 - 18:01

facebook update says power is restored and in process of bringing servers back up :)

Ian Konter · 17 November 2013 - 17:51

I wanted to finish getting my Bounder's Tokens for the mount. 1460 / 1500. Oh well lol

Jennifer Baker · 17 November 2013 - 17:18

OMG no I refresh it too lol I had plans on playing with family tonight

Jessica Balladeros · 17 November 2013 - 16:21

I finally just got logged back in.. I was worried... alright back to grinding out on some quest

Alec Riddick · 17 November 2013 - 16:13

I wanted to buy Helm's Deep tonight! If I can't I will be right ticked!!!

Christopher Gray · 17 November 2013 - 15:22

Looks like it's more than that. I'd wager they're hosting their DNS servers behind the same gateway as the rest of it, as it was resolvable earlier and not pingable. My guess is that their primary firewall and/or router went down either because of overload or because of an update in prep for tomorrow and it took everything else with it due to lack of redundancy. Either way, poor planning to have a single point of failure at the very edge like that.

Their other offering, DDO, is also down, which just adds to that theory.

Heidi Adkins · 17 November 2013 - 15:19

had to re-install eden eternal! one of the other games i used to play just to buy my time!

Robert Parker · 17 November 2013 - 15:05

Seems to be a DNS issue resolving lotro.com, so it would impact website and game both.

Roxette Rose · 17 November 2013 - 14:38

Convenient timing on this. Looks like Turbine has some problems with patch prepping and needed to down the server to buy themselves some extra time in order to meet their deadline.

Gotta laugh at their bullshit comment on Twitter.
"We are currently investigating connectivity issues with the game servers and forums"

'Investigating' sure... how is it the forums and servers came down simultaneously? That's not a random server error, that's intentional..

Rod Thompson · 17 November 2013 - 14:36

Yes, everyone is having install pre-req issue with laincher. They are likely updating for the Helms Deep on Monday.

Thomas Hahmann · 17 November 2013 - 14:35

I thought it would be still 18 hours until patching :( was right in the middle of a fight when everything went 'dark'

Heidi Adkins · 17 November 2013 - 14:23

it still is stuck in pre-reqs... i hate this! now me and hubby have nuttin to do tonight?

They better get this fixed and fast!

▼ MORE THAN 6 MONTHS AGO ...
Anne Ruppert · 2 September 2013 - 10:53

I am getting the error:
Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

Eric Heineke · 2 September 2013 - 10:04

Well it looks like they've redirected patching from Pando, but the login is not working. My guess is that they're working on redirecting that function and have to distribute a patch to get it to work.

Nancy Valiquette · 2 September 2013 - 09:04

sadly it my day off in canada.. Come on give me back my game... they must give something good to everyone for this situation. this situation it like this since lunch time yesterday. Ryannic Nimrodel

Eric Heineke · 2 September 2013 - 08:51

Yes it's down. Thought it was a local firewall or AV issue at first, but shut those off and retested w/o any luck. The searched the forums and found I was not the only one.

Jonathan Gibson · 2 September 2013 - 07:20

It's been down for just a tad over 17 hours now, I'm sure everyone including myself was looking forward to playing on through Labor Day. But alas, no dice

Alexsandralyn Stevenson · 2 September 2013 - 06:58

From the Pando.com website:

Pando might be gone, but that doesn’t mean you have to stop sharing!

If you are looking for a Pando Business or Game Download solution, or if you are an existing Pando Game Download solution customer, then please contact RELOADED TECHNOLOGIES. Reloaded is currently upgrading Pando’s customers to its proprietary “Super Node Delivery™” system to handle large, reliable and scalable download operations.

Maybe Turbine is getting upgraded?

Christopher Hubbard · 2 September 2013 - 06:39

Awesome once again paying to not play the game. Thank you very much turbine!

Philip Gardocki · 2 September 2013 - 06:11

Just to put this on top. Turbine seems to have been using another company, Pando, in its operation to distribute files and updates. Pando shut down 8/31/2013. Noone has been able to access LOTRO or D&D online since. This will be an interesting problem, since the code on your box is soft coded to look for servers that now don't exist, and cannot be programed otherwise without those servers. I would expect this problem to run for quite a while.

Joseph Valdez · 2 September 2013 - 06:05

Jhoish-Hobbit Guardian-Landroval... still hanging on installing pre-reqs and cant access turbine or lotro.com! Sad Labor Day indeed.

Darren Longhurst · 1 September 2013 - 19:58

Not just Lotro. DDO will be the same too. Didn't Turbine pay the bills?? :)

Bob Holzner · 1 September 2013 - 19:34

Pando stop operating August 31, 2013. Pando is the service used to download or upload the LOTRO game and files. Without Pando, another service will need to be implemented to handle the file transfers. Anyone know what service LOTRO will switch to?

Bob Holzner
Chicago, Illinois

Shawn Bedford · 30 May 2013 - 04:41

Its still down for me on desktop and laptop and its now 12:39, 30/05/2013 for loading silverlode atm

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