website not working? Is it down right now? Server Status Check screenshot
IncredimailWebsite Name:
www.incredimail.comURL Checked:
Response Time:
Last Down:
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Incredimail Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:28156.46 ms. 
16:37156.49 ms.
20:46157.91 ms. 
22:56158.72 ms.
01:05154.61 ms. 
03:53159.8 ms.
06:03160.3 ms. 
08:04156.88 ms.
11:33157.09 ms. 
14:24161.42 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 17:39

We have tried pinging Incredimail website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Incredimail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Dawna Moore · 23 hours 2 mins ago

mine will not sync.. I open it and it just has the circle that spins

Shirley Code · 2 days 16 hours 16 mins ago

I can't open my incredimail

Dickie Loader · 30 March 2014 - 13:04

I am having a problem with Incredimail. I cannot send of receive emails.

Jane Gray · 27 March 2014 - 11:40

i cannot send an email... says host is not responding. anybody else?

Bernard Michel · 18 March 2014 - 13:33

Since when I install version 2.5, i feel my IncrediMail much slower !! And today, I can send message, but cannot recieve !! It is getting from bad to worse !! After 4 or 5 years of using IncrediMail, I Got hooked to it, and do not like the idea of having to go back to another system !!! Can I install the older version (2.0 or 2.1 ??) to be able to leave in peace with that system again !! Version 2.5 is Pure HELL !!!

Menachem Sayagh · 15 March 2014 - 15:05

not receiving emails

Menachem Sayagh · 14 March 2014 - 07:23

its nor receiving only sending eails

Alan Walker · 26 February 2014 - 04:43

is incredimail down had contact yesterday but wont connect today

Raelene Wilson · 8 January 2014 - 00:21

not recieving any emails not recieving not sue if email is going out

Cindy Squirrell · 7 January 2014 - 13:25

can receive emails, I click on them to open and nothing, can't send emails either... somedays I may be able to open one but it takes about 3 minutes to open

Didi DeStefano · 5 December 2013 - 12:49

I've had incredimail for many years without any problems. BUT now it's been down for weeks! I can't access emails at all. It freezes, won't let me open or send anything. Verrrry frustrating and now I don't want to upgrade, whereas I was going to do it before this problem.

Peter D Roberts · 26 November 2013 - 12:01

yep it just stops working typed in virginmedia info no emails in or out thinking of giving this up as a bad job, no direct contact just a maze thats takes you round the block

Moz Lansman · 6 November 2013 - 06:12

Every time I log onto my incredimail= its offline - Had No new emails for 48 hours- even though its put back to Online - 6/11;13

Carolyn Campbell Bain · 30 October 2013 - 14:53

I would like to have phone number where I can call and talk to someone. I am totally disgusted with Incredimail. It is not and has not been working for days now!

Joyce Wolfe · 17 October 2013 - 11:35

I click on the icon but nothing happens, been down all day. Very annoying.!!!

Mary Crout · 13 October 2013 - 18:49

I cant get the main page to work. I open it but when I click on an item nothing happens and the menu bar does not respond.

Rory Townsley · 25 September 2013 - 10:22

Incredimal stop reciving emails yesterday on September 24, 2013. Still not working this morning. Email account is still linked to it.

Lisa Koch-Rocheleau · 17 September 2013 - 15:23

Incredimail is not working right now. It's telling me I have new mail but there's nothing there and it crashes.

Faye M. Smith · 10 September 2013 - 12:09

No messages coming in our going out. I no longer lets me know it is connected. Been like this for days now.

Peter Griffiths · 10 September 2013 - 00:10

incredimail is still stop start stop start

Graziella Costella · 9 September 2013 - 06:31

it keeps crashing and it closes and when I go in after 2 minutes it does the same thing!!!!

Linda Edwards · 30 August 2013 - 15:57

"Incredimail is not responding"... is the message I have been getting all day. I am also getting messages from 2011. Please help. I need to get some documents from my e-mail printed and signed ASAP

Peter Griffiths · 30 August 2013 - 00:07

incredimail is start stop start stop

Peter Griffiths · 28 August 2013 - 02:33

Have just re-installed Incredimal and now working.

Peter Griffiths · 27 August 2013 - 02:11

incredimail is still down

Peter Griffiths · 23 August 2013 - 20:28

Incredimail is still down

Peter Griffiths · 23 August 2013 - 02:52

incredimail is still down

Peter Griffiths · 22 August 2013 - 00:10

Just does not come up

Geraldine Condon Wood · 25 July 2013 - 08:44

Unable to receive. Will cancel if problem not corrected. Please advise.

Evelyn Bury · 18 July 2013 - 03:33

i cannot send or receive emails

Samuel Rizzo · 11 June 2013 - 22:28

Those people need to get with it and correct this on going issue.

Judy A Gamble · 5 June 2013 - 15:46

The only trouble I'm having with IncrediMail, is that I can't get into the Gallery. I can send\receive mail

Bill Chasen · 28 May 2013 - 08:58

This is unacceptable!. What is going on with Incredimail?. I can access my email, send and receive, but cannot connect to Incredimail site, need to retrieve my license code.

Maggie Ciere · 28 May 2013 - 05:04

Yes the site is down but I still am getting my mail. Having been using this program for years and love it I hope they get it fixed soon Just cant download anything from their site at this time. Probably why you cant do a new install :(

Samuel Rizzo · 27 May 2013 - 20:22

Can not reach Can not download or ask for VIP help! What's up with that??

Richie Stiles-Riddle · 27 May 2013 - 08:42

For those who can't open or receive e-mails, try a back-up that you can configure with your current settings, like Windows Live Mail or Outlook. I use both of those as a back-up because Incredimail seems to have so many issues lately.

Richie Stiles-Riddle · 26 May 2013 - 12:55

Haven't been able to get onto their site or even VIP support, which I need. Apparently my problems stem from the fact that they are, once again, down.

Ron Tickner · 25 May 2013 - 05:28

Time they got their act together. seems to be down more tha up for the last few days, think it may well be time to move on !

Shirley Lombardi · 7 May 2013 - 20:50

Cant receive incoming mail and unable to open saved mail

Willemien Müller · 23 April 2013 - 18:32

Incredimail (2.5 ) down, installed and uninstalled numerous times. This is very frustrating - can't send or receive mail. Did status check, aparently up and reachable ??

Shirley Burnham · 17 April 2013 - 05:55

Frozen for at least 36 hours - and important mail to read. For heaven's sake Fix It. Have to force shutdown when I want to turn off computer.

Maureen Ivory · 4 April 2013 - 06:29

is incredimail down at present ? ive been trying to get mail for hours now.

Janick Landry · 23 March 2013 - 06:30

today again is imposible to open the site

Valerie Porter · 16 March 2013 - 13:14

I am having a lot of trouble with incredimail, it is very slow to come up and when it does it says it is non responsive. Is there anything I can do at my end

Eduardo Amaro · 22 February 2013 - 01:44

Allen, until yesterday the server didn't work. I am downloading the software again, because the server is working now. I believe the problem will be fixed soon. ^ ^

Allen Warth · 22 February 2013 - 01:35

Cant receive or send mail?--Feb. 22, 2013

Eduardo Amaro · 15 February 2013 - 08:12

To me is the same. The server is down. No e-mail, no atualization, nothing. I am using the Mozilla Thunderbird software, while incredimail is unable to use.

Monique Dever · 10 February 2013 - 14:22

Can't receive incoming mail!

Dottie Taylor · 18 January 2013 - 20:05

trouble for 4-5 days. keeps freezing up. blue slider bar on right side comes and goes.

Graham Alland · 27 November 2012 - 02:26

Incredimail works OK, but people that want to install it for the first time are unable to do so. Error message comes up.

Linda Karlson · 26 November 2012 - 19:30

what happened installed 2.5 and now nothing works get into my e mails but cannot open them or delete them it just freezes... anybody know what is wrong ?

Graham Alland · 26 November 2012 - 08:20

My friends who want to get incredimail are unable to do so. Error 500 unable to contact server. been happening for a few days. UK

Krystal Lindley Bourassa · 21 November 2012 - 06:57

Incredimail seems to be down. :(

Molly Holmes · 20 November 2012 - 23:46

I can receive and send mail but cannot get to support.

Barbie Emch · 22 September 2012 - 04:31

i have installed & uninstalled the program numerous times. I want to use the program but am getting frustrated with it. It keeps closing down. Error message> incredimail is not responding. Also it shows mail from back in 2011. How can I get rid of that & see 'todays' emails? What can I do?

Karen Carson-Brady · 9 September 2012 - 22:51

i have been having trouble for around 4-5 days it just keeps connecting i have to go into bigpond webmail to check my messages :(

Rhonda Whitehead · 25 August 2012 - 03:17

incredimail hasnt worked for 4 days

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

Rate Incredimail has been rated 1.4 out of 5 points. A total of 13 votes cast and 57 users reviewed the website.

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