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IncredimailWebsite Name:
www.incredimail.comURL Checked:
Response Time:
Last Down:
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Incredimail Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:0176.35 ms. 
02:1076.1 ms.
05:2980.81 ms. 
08:3276.3 ms.
11:5181.36 ms. 
14:5776.18 ms.
18:1476.44 ms. 
21:2695.74 ms.
02:1288.26 ms. 
05:1976.2 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:58

We have tried pinging Incredimail website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Incredimail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 12 HOURS ...
Elia Haydon · 8 hours 47 mins ago
· · Chrome 46.0 on Windows

Mine too has stoppped working since last week. Is it down? I can't get any help from the help center.

▼ LAST 7 DAYS ...
Jacqui Stanley · 23 November 2015 - 08:16
· · Chrome 46.0 on Windows

My Incredimail crashed and now it won't open. What happened?

▼ LAST 30 DAYS ...
Colin Baker · 22 November 2015 - 10:56
· · Internet Explorer 9.0 on Windows

is the site down cannot open my mail box

Jade Bagley · 16 October 2015 - 05:11
· · Chrome 46.0 on Windows

why does this stupid version keep losing its brains? Won't send or receive, ALL settings are correct, all other programs working

Lee Ellen Thompson · 31 August 2015 - 20:33
· · Firefox 40.0 on Windows

Never had problems before but now it will not operate correctly at all! do i need to replace it with a new mail program? Tell us something....

Paul Avo · 29 August 2015 - 09:39
· · Firefox 32.0 on Windows

Incredimail have just become money grabbers, like myself you have paid for a lifetime useage, but this means they are not getting any revenue from us, so we become a low priority I'm sure. They are not totally to blame, the problem is compounded by TalkTalk webmail, as described in my post. If TalkTalk is not responding it has a knock-on effect with Incredimail.

MJ Napoli · 28 August 2015 - 21:49
· · Chrome 44.0 on Windows

Nroman, i am having the same problem, it was working perfectly and the last two days it's totally down with receiving emails, i can send, i just can't receive. Any luck with you?

Norman Reed · 23 August 2015 - 07:50
· · Firefox 40.0 on Windows

My Incredimail has not worked now for nearly 5 days,I have it set up on 3 computers and mobile and they all stopped working at the same time, not receiving and cannot send emails comes up operation incomplete, I have paid for mine (not using free download)so I get VIP contact but they don't reply I also belong to there forum same thing completing ignoring my questions is this the way to run a company surely there are some legal issues her regards not suppyling the service I have paid for

Paul Sweeney · 5 August 2014 - 15:23
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

incredimail will not load and can not delete prog and reload

Beryl Todd · 17 July 2014 - 16:02
Australia · Dodo Australia · Firefox 30.0 on Windows

Keep getting a message that there is a problem with Incredimail. What is going on? I've never had any trouble before for over 10 years

Sandra Gallerani · 1 July 2014 - 07:17
United States · Hughes Network Systems · Internet Explorer 11.0 on Windows

I can't connect!! Everything else is OK.

Victoria Johnston · 27 June 2014 - 00:35
Canada · Start Communications · Chrome 35.0 on Windows

I have 3 incoming messages right now and they will not come through. It has been hours now and it is stuck. I have no problem with my server at all as everything else is working except my incoming messages - PLEASE HELP!!!

Jim Pryce · 8 May 2014 - 12:21
United Kingdom · TalkTalk

mine has been down now for several hours

Anette Bell · 27 April 2014 - 09:26
Sweden · TeliaSonera AB

It just will not let me delete and just freezes I cannot do anything. Driving me mad.

Ryuki Kenny Lim · 17 April 2014 - 19:17
Malaysia · Telekom Malaysia Berhad

my incredimail can't receive emails anymore, is it down? coz customers had sent it since yesterday, but till now still haven't get them.URGENT!

Dawna Moore · 16 April 2014 - 18:36
United States · Comcast Cable

mine will not sync.. I open it and it just has the circle that spins

Shirley Code · 15 April 2014 - 01:22
Australia · Primus Telecommunications

I can't open my incredimail

Dickie Loader · 30 March 2014 - 13:04
South Africa · Vodacom

I am having a problem with Incredimail. I cannot send of receive emails.

Jane Gray · 27 March 2014 - 11:40
United States · Verizon Internet Services

i cannot send an email... says host is not responding. anybody else?

Bernard Michel · 18 March 2014 - 13:33
Brazil · Nelson Quintas Telecom. do Brasila.

Since when I install version 2.5, i feel my IncrediMail much slower !! And today, I can send message, but cannot recieve !! It is getting from bad to worse !! After 4 or 5 years of using IncrediMail, I Got hooked to it, and do not like the idea of having to go back to another system !!! Can I install the older version (2.0 or 2.1 ??) to be able to leave in peace with that system again !! Version 2.5 is Pure HELL !!!

Menachem Sayagh · 15 March 2014 - 15:05
United Kingdom · BT

not receiving emails

Menachem Sayagh · 14 March 2014 - 07:23
United Kingdom · BT

its nor receiving only sending eails

Alan Walker · 26 February 2014 - 04:43
Australia · Telstra Internet

is incredimail down had contact yesterday but wont connect today

Raelene Wilson · 8 January 2014 - 00:21
Australia · Optus

not recieving any emails not recieving not sue if email is going out

Cindy Squirrell · 7 January 2014 - 13:25
Canada · ONTel

can receive emails, I click on them to open and nothing, can't send emails either... somedays I may be able to open one but it takes about 3 minutes to open

Didi DeStefano · 5 December 2013 - 12:49
United States · AT&T U-verse

I've had incredimail for many years without any problems. BUT now it's been down for weeks! I can't access emails at all. It freezes, won't let me open or send anything. Verrrry frustrating and now I don't want to upgrade, whereas I was going to do it before this problem.

Peter D Roberts · 26 November 2013 - 12:01
United Kingdom · Virgin Media

yep it just stops working typed in virginmedia info no emails in or out thinking of giving this up as a bad job, no direct contact just a maze thats takes you round the block

Moz Lansman · 6 November 2013 - 06:12
United Kingdom · TalkTalk

Every time I log onto my incredimail= its offline - Had No new emails for 48 hours- even though its put back to Online - 6/11;13

Carolyn Campbell Bain · 30 October 2013 - 14:53
United States · Time Warner Cable

I would like to have phone number where I can call and talk to someone. I am totally disgusted with Incredimail. It is not and has not been working for days now!

Joyce Wolfe · 17 October 2013 - 11:35
United Kingdom · TalkTalk

I click on the icon but nothing happens, been down all day. Very annoying.!!!

Mary Crout · 13 October 2013 - 18:49
Australia · Internode

I cant get the main page to work. I open it but when I click on an item nothing happens and the menu bar does not respond.

Rory Townsley · 25 September 2013 - 10:22
United States · AT&T U-verse

Incredimal stop reciving emails yesterday on September 24, 2013. Still not working this morning. Email account is still linked to it.

Lisa Koch-Rocheleau · 17 September 2013 - 15:23
United States · Bright House Networks

Incredimail is not working right now. It's telling me I have new mail but there's nothing there and it crashes.

Faye M. Smith · 10 September 2013 - 12:09
New Zealand · TelstraClear

No messages coming in our going out. I no longer lets me know it is connected. Been like this for days now.

Peter Griffiths · 10 September 2013 - 00:10
Australia · Vodafone Australia

incredimail is still stop start stop start

Graziella Costella · 9 September 2013 - 06:31
South Africa · WBS

it keeps crashing and it closes and when I go in after 2 minutes it does the same thing!!!!

Linda Edwards · 30 August 2013 - 15:57
United States · AT&T U-verse

"Incredimail is not responding"... is the message I have been getting all day. I am also getting messages from 2011. Please help. I need to get some documents from my e-mail printed and signed ASAP

Peter Griffiths · 30 August 2013 - 00:07
Australia · Vodafone Australia

incredimail is start stop start stop

Peter Griffiths · 28 August 2013 - 02:33
Australia · Vodafone Australia

Have just re-installed Incredimal and now working.

Peter Griffiths · 27 August 2013 - 02:11
Australia · Vodafone Australia

incredimail is still down

Peter Griffiths · 23 August 2013 - 20:28
Australia · Vodafone Australia

Incredimail is still down

Peter Griffiths · 23 August 2013 - 02:52
Australia · Vodafone Australia

incredimail is still down

Peter Griffiths · 22 August 2013 - 00:10
Australia · Vodafone Australia

Just does not come up

Geraldine Condon Wood · 25 July 2013 - 08:44
United States · Comcast Cable

Unable to receive. Will cancel if problem not corrected. Please advise.

Evelyn Bury · 18 July 2013 - 03:33
Australia · Optus

i cannot send or receive emails

Samuel Rizzo · 11 June 2013 - 22:28
United States · CenturyLink

Those people need to get with it and correct this on going issue.

Judy A Gamble · 5 June 2013 - 15:46
United States · Time Warner Cable

The only trouble I'm having with IncrediMail, is that I can't get into the Gallery. I can send\receive mail

Bill Chasen · 28 May 2013 - 08:58
United States · Verizon Internet Services

This is unacceptable!. What is going on with Incredimail?. I can access my email, send and receive, but cannot connect to Incredimail site, need to retrieve my license code.

Maggie Ciere · 28 May 2013 - 05:04
Canada · Cogeco Cable

Yes the site is down but I still am getting my mail. Having been using this program for years and love it I hope they get it fixed soon Just cant download anything from their site at this time. Probably why you cant do a new install :(

Samuel Rizzo · 27 May 2013 - 20:22
United States · CenturyLink

Can not reach Can not download or ask for VIP help! What's up with that??

Richie Stiles-Riddle · 27 May 2013 - 08:42
United States · Charter Communications

For those who can't open or receive e-mails, try a back-up that you can configure with your current settings, like Windows Live Mail or Outlook. I use both of those as a back-up because Incredimail seems to have so many issues lately.

Richie Stiles-Riddle · 26 May 2013 - 12:55
United States · Charter Communications

Haven't been able to get onto their site or even VIP support, which I need. Apparently my problems stem from the fact that they are, once again, down.

Ron Tickner · 25 May 2013 - 05:28
United Kingdom · TalkTalk

Time they got their act together. seems to be down more tha up for the last few days, think it may well be time to move on !

Shirley Lombardi · 7 May 2013 - 20:50
United States · Time Warner Cable

Cant receive incoming mail and unable to open saved mail

Willemien Müller · 23 April 2013 - 18:32
South Africa · MWEB

Incredimail (2.5 ) down, installed and uninstalled numerous times. This is very frustrating - can't send or receive mail. Did status check, aparently up and reachable ??

Shirley Burnham · 17 April 2013 - 05:55
United Kingdom · ICUK Computing Services Limited

Frozen for at least 36 hours - and important mail to read. For heaven's sake Fix It. Have to force shutdown when I want to turn off computer.

Maureen Ivory · 4 April 2013 - 06:29
United Kingdom · Orange Home UK

is incredimail down at present ? ive been trying to get mail for hours now.

Janick Landry · 23 March 2013 - 06:30
Canada · Videotron Ltee

today again is imposible to open the site

Valerie Porter · 16 March 2013 - 13:14
Canada · Xplornet Communications

I am having a lot of trouble with incredimail, it is very slow to come up and when it does it says it is non responsive. Is there anything I can do at my end

Eduardo Amaro · 22 February 2013 - 01:44
Brazil · Vivo

Allen, until yesterday the server didn't work. I am downloading the software again, because the server is working now. I believe the problem will be fixed soon. ^ ^

Allen Warth · 22 February 2013 - 01:35
United States · Charter Communications

Cant receive or send mail?--Feb. 22, 2013

Eduardo Amaro · 15 February 2013 - 08:12
Brazil · Vivo

To me is the same. The server is down. No e-mail, no atualization, nothing. I am using the Mozilla Thunderbird software, while incredimail is unable to use.

Monique Dever · 10 February 2013 - 14:22
Australia · Telstra Internet

Can't receive incoming mail!

Dottie Taylor · 18 January 2013 - 20:05
United States · Windstream Communications

trouble for 4-5 days. keeps freezing up. blue slider bar on right side comes and goes.

Graham Alland · 27 November 2012 - 02:26
United Kingdom · Virgin Media

Incredimail works OK, but people that want to install it for the first time are unable to do so. Error message comes up.

Linda Karlson · 26 November 2012 - 19:30
Canada · Telus Communications

what happened installed 2.5 and now nothing works get into my e mails but cannot open them or delete them it just freezes... anybody know what is wrong ?

Graham Alland · 26 November 2012 - 08:20
United Kingdom · Virgin Media

My friends who want to get incredimail are unable to do so. Error 500 unable to contact server. been happening for a few days. UK

Krystal Lindley Bourassa · 21 November 2012 - 06:57
United States ·

Incredimail seems to be down. :(

Molly Holmes · 20 November 2012 - 23:46
United States · Comcast Cable

I can receive and send mail but cannot get to support.

Barbie Emch · 22 September 2012 - 04:31
United States · Buckeye Cablevision

i have installed & uninstalled the program numerous times. I want to use the program but am getting frustrated with it. It keeps closing down. Error message> incredimail is not responding. Also it shows mail from back in 2011. How can I get rid of that & see 'todays' emails? What can I do?

Karen Carson-Brady · 9 September 2012 - 22:51
Australia · Telstra Internet

i have been having trouble for around 4-5 days it just keeps connecting i have to go into bigpond webmail to check my messages :(

Rhonda Whitehead · 25 August 2012 - 03:17
Australia · Telstra Internet

incredimail hasnt worked for 4 days

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