website not working? Is it down right now? Server Status Check screenshot
Hotspot ShieldWebsite Name:
hotspotshield.comURL Checked:
Response Time:
Last Down:
Checking Hotspot Shield
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Hotspot Shield Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
07:35164.8 ms. 
10:04162.12 ms.
13:19166.29 ms. 
16:12160.25 ms.
18:13160.81 ms. 
22:130 ms.
00:37160.8 ms. 
04:11163.27 ms.
07:43160.09 ms. 
10:10161.08 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 11:14

We have tried pinging Hotspot Shield website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Hotspot Shield - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Brian Holloway · 10 April 2014 - 12:41

They admitted that their UK servers were overwhelmed on Sunday 6 April 2014 and have now stopped responding to e-mails? Currently taking 60 minutes to download 60 minutes of BBC programme

Bernard Parr · 3 April 2014 - 06:06

Having problems connecting to U.K. server ?? ( No access )

Rudy Byleveld · 25 March 2014 - 09:59

Have HHS Elite but can not connect to any server for the past 2 days

Azez Assad · 19 March 2014 - 12:49

i cant connect in hotspot and login !!! 5 day i need help pls

Ruhaab Ameen · 12 February 2014 - 10:46

i cant connect the secure server plz help

Muhammad Shakeel · 6 February 2014 - 03:23

i'm unable to connect hotspot shield with secure server!!! any solution?

Shane L Kohlmeier · 27 January 2014 - 05:59

Iphone is connected to internet. everything else is working. I get this message. "Looks like all servers are blocked. Check your internet Connection and try again. WTF

Chris Wood · 6 January 2014 - 23:12

Bad Gateway 504 - can't sign in to elite

Stefan Michael Henson · 6 December 2013 - 17:15

can not connect using uk vpn.. only US :( why???

Juaren Villegaz · 1 November 2013 - 17:18

i dont know whats happening to hotspotshield right now, how many times im trying to connect, but still didnt bale to connect, im so hot now lol!!! hiihhii

Sunnie Gill · 20 October 2013 - 05:37

Have HSS elite.. can only connect to US cannot change to UK - getting bad gateway message on website.

Azam Humayun · 22 September 2013 - 20:52

I cannot connect to hotspot shield since last night

Zee Shan · 13 July 2013 - 17:46

Its not connecting. I been waiting since 2 Hrs and tried connecting severallll times

Chris Gil · 28 August 2012 - 08:09

I can't access Hotspot Shield. "Oops! Google Chrome could not connect to"

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

Rate Hotspot Shield has been rated 3.8 out of 5 points. A total of 12 votes cast and 14 users reviewed the website.

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