website not working? Is it down right now? Server Status Check screenshot
Hotspot ShieldWebsite Name:
hotspotshield.comURL Checked:
Response Time:
Last Down:
Checking Hotspot Shield
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Hotspot Shield Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:4124.82 ms. 
17:1118.31 ms.
23:0616.94 ms. 
02:0418.36 ms.
05:4518.17 ms. 
09:3218.1 ms.
12:3317.88 ms. 
15:5730.37 ms.
20:0519.37 ms. 
23:1116.44 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:35

We have tried pinging Hotspot Shield website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Hotspot Shield - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Fawad Nasrullah · 29 May 2016 - 09:51
· · Chrome 50.0 on Windows

not working in pakistan

Julie Owen · 16 April 2016 - 17:29
· · Chrome 38.0 on Android

I am on elite and its not working for BBC

Bill Greenhalgh · 15 April 2016 - 16:39
· · Internet Explorer 11.0 on Windows

same problem with BBC. hotspot shield may be good when it works but their service is the pits. if they jsut cant copy and paste from their website, that just dont answer e mails and there is no other way to contact them

Lucy Whitfield · 15 April 2016 - 07:27
· · Chrome 49.0 on Windows

Hasn't been working for netflix for 2-3 months now. I've reported it twice and both times has the same standard, check your settings and then reply if there's still a problem, email, and then no response from them after I've sent an email saying there's still a problem.

As of this morning we can't access bbc either.

Sherilyn English · 26 December 2015 - 12:38
· · Chrome 47.0 on Windows

Hotspot shield not connecting for me on pc. Damn windows 10 probably.

Laura Allan · 27 November 2015 - 20:40
· · Chrome 46.0 on Windows

Can't connect, done swearing, now at the wantng to throw thngs stage...

Cornelius Alton Temple · 21 November 2015 - 01:21
· · Firefox 42.0 on Windows

keeps turning itself off; then can't get it reconnected

Nigel Turnbull · 16 October 2015 - 12:41
· · Chrome 37.0 on Android

Not working on windows or android since new format no response yet from tech can't even access my account to sign out

Martin N Lyn Goodings-Browne · 16 October 2015 - 11:25
· · Chrome 46.0 on Windows

Same here, turn on HSS and get nothing but a 502 Bad Gateway - very frustrating and no response [yet] when reported to their technical support?

Linda Cooke · 14 October 2015 - 16:21
· · Chrome 32.0 on Windows

me too they changed the format and its screwed up now

Ibrahim Alhawas · 29 August 2015 - 00:45
· · Chrome 44.0 on Mac

Is hotspotshield down for your guys .. I experience an issue which is payment wall! my account is active until next year!

Robin Bence · 25 May 2014 - 11:15
United Kingdom · Areti Internet · Chrome 35.0 on Windows

Unable to connect to the BBC I Player - any suggestions?

Elizabeth Kehoe · 13 May 2014 - 22:12
United Kingdom · Areti Internet · Chrome 34.0 on Windows

Having problems accessing BBC I Player

Bakr Sakr · 28 April 2014 - 21:11
United Kingdom · Areti Internet

I get this message. "Looks like all servers are blocked. Check your internet Connection and try again" ???

Brian Holloway · 10 April 2014 - 12:41
United Kingdom · Areti Internet

They admitted that their UK servers were overwhelmed on Sunday 6 April 2014 and have now stopped responding to e-mails? Currently taking 60 minutes to download 60 minutes of BBC programme

Bernard Parr · 3 April 2014 - 06:06
United Kingdom · Areti Internet

Having problems connecting to U.K. server ?? ( No access )

Rudy Byleveld · 25 March 2014 - 09:59
Saudi Arabia · SaudiNet

Have HHS Elite but can not connect to any server for the past 2 days

Azez Assad · 19 March 2014 - 12:49
Saudi Arabia · SaudiNet

i cant connect in hotspot and login !!! 5 day i need help pls

Ruhaab Ameen · 12 February 2014 - 10:46
Pakistan · Pakistan Telecommuication

i cant connect the secure server plz help

Muhammad Shakeel · 6 February 2014 - 03:23
Pakistan · Pakistan Telecommuication

i'm unable to connect hotspot shield with secure server!!! any solution?

Shane L Kohlmeier · 27 January 2014 - 05:59
United States · Bandcon

Iphone is connected to internet. everything else is working. I get this message. "Looks like all servers are blocked. Check your internet Connection and try again. WTF

Chris Wood · 6 January 2014 - 23:12
United States · Bandcon

Bad Gateway 504 - can't sign in to elite

Stefan Michael Henson · 6 December 2013 - 17:15
United States · nLayer Communications

can not connect using uk vpn.. only US :( why???

Juaren Villegaz · 1 November 2013 - 17:18

i dont know whats happening to hotspotshield right now, how many times im trying to connect, but still didnt bale to connect, im so hot now lol!!! hiihhii

Sunnie Gill · 20 October 2013 - 05:37
United States · EGIHosting

Have HSS elite.. can only connect to US cannot change to UK - getting bad gateway message on website.

Azam Humayun · 22 September 2013 - 20:52
Saudi Arabia · SaudiNet

I cannot connect to hotspot shield since last night

Zee Shan · 13 July 2013 - 17:46
Pakistan · Micronet Broadband (Pvt).

Its not connecting. I been waiting since 2 Hrs and tried connecting severallll times

Chris Gil · 28 August 2012 - 08:09
United States · Verizon Wireless

I can't access Hotspot Shield. "Oops! Google Chrome could not connect to"

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