website not working? Is it down right now? Server Status Check screenshot
Host GatorWebsite Name:
www.hostgator.comURL Checked:
Response Time:
Last Down:
Checking Host Gator
Please wait while we check the server...
Host Gator Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:051.86 ms. 
03:461.88 ms.
06:2234.24 ms. 
09:471.86 ms.
13:281.56 ms. 
19:222.06 ms.
22:521.9 ms. 
02:1532.73 ms.
06:5533.36 ms. 
13:021.82 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:25

We have tried pinging Host Gator website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Host Gator - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Assronia Ricardo · 13 May 2016 - 15:53
· · Firefox 46.0 on Mac

Host Gator has been really bad the last few days. It has cost me thousand of dollars. I left 1&1 two years ago - Host Gator has been great up until the last week with only one down time I can remember. WTF is up?

Clixsense - free online money 100% · 30 April 2016 - 07:38
· · Chrome 50.0 on Windows

Is Your Site Down Right Now ? Try This Fantastic Site While You Wait 100% Free.. 6 Million Members Can`t Be Wrong ....

Lutfar Rahman Chisty · 20 April 2016 - 02:55
· · Firefox 45.0 on Windows

I think Bluehost better than Hostgator! here the review

Rick Nuske · 7 April 2016 - 08:18
· · Chrome 49.0 on Windows

07/04/2016 - working fine most of today when all of a sudden I get error 500's and nothing had changed...rang hostgator, got through, lost the call strangely, then sent in a chat request which dropped 3 times in 1 hour. not happy as it made me feel as if I had done something wrong to the site which had essentially remained the same as it had for over a week. not sure what happens next.

Justin Tucker · 6 April 2016 - 18:09
· · Firefox 45.0 on Windows

Hostgator sold out some time ago to another company that changed management. I agree - they have become a travesty!

Mio Tran · 12 February 2016 - 14:34
· · Chrome 48.0 on Android

I cant log into for cpanel for a few months. Sent support ticket and no reply. Live chat loads forever. I dont live in the US

Scott Fichter · 28 December 2015 - 17:22
· · Chrome 47.0 on Mac

Sendmail not sending again! This is for a timesheet submission. My men can not submit their time and they can't get paid. Support ticket creation yields the following message. We sincerely apologize, there was an issue creating the ticket. Please try again, or contact our live support staff for assistance. On hold with support for 15 minutes! DO NOT USE HOSTGATOR

Mark Ellison · 22 December 2015 - 16:23
· · Safari 9.0.2 on Mac

Hostgator are going seriously downhill. Our clients ecommerce Christmas shop has been down for a day now. Multiple contacts attempted. No response to tickets - and now they have deleted ALL of my ticket history. HG are a disgrace these days.

Jacquie Young · 16 December 2015 - 20:26
· · Internet Explorer 11.0 on Windows

Appalling Service. I cannot get a reply from a ticket I created. Cannot even start a chat - I hit continue after filling my name etc and nothing happens. I have called the help line 4 times and have been cut off. I am changing providers as soon as I can... Don't go near Hostgator

Edmund Price · 6 December 2015 - 23:43
· · Firefox 42.0 on Windows

Had an issue with email linking to GoDaddy's mail server through HostGator. The support person "Mohommad King" told me that it wouldn't work since I was not using their DNS settings. After being no help, I later realized that all I needed to do was select "use remote mailserver" to get it to work. The long and short is, support services at HostGatory have gotten worse and worse.

Nevin Rosenberg · 20 August 2015 - 20:47
· · Chrome 44.0 on Mac

ARGH! I've been unable to receive emails through my hostgator server since this morning. It's shotty at best, sometimes works and sometimes it doesn't. Anyone else having these same issues?

Craig Spencer · 3 August 2014 - 06:58
United Kingdom · TalkTalk · Chrome 36.0 on Windows

I finally switched away from Hostgator after multiple outages in May/April. Just had my first outage with the new web host company today. Got to speak to a real person (yes actually speak) who immediately responded to my ticket and then posted multiple updates to my individual ticket as he worked on the issue, fixed it within an hour, sorted a refund without me requesting one (even though the outage had not taken the hosting below 99.9% uptime) and apologised for the inconvenience. I was so gobsmacked at the difference that I felt I had to come back here to remind people that you do not have to accept this crap from hostgator and the rest of the Endurance International companies. I kept hanging on to hostgator for so long. So glad I finally gave up on them.

Txwil Wilmson · 1 July 2014 - 11:58
United States · AT&T Internet Services · Chrome 35.0 on Windows

Oh geez. Have received upwards of 1, 000 bounce back emails that I am NOT sending! Host Gator tells me that they "suspect" that the email server has been compromised. My company can't send or receive emails because their server was hacked.

Ross Evans · 20 May 2014 - 21:48
Canada · Canaca-com · Firefox 29.0 on Windows

I see no one learned there lesson from Apr 16th. I didn't have 1 second of downtime on May 19th because I moved my accounts from Hostgator ;) Their April 16th refund (yes I had to request it) came in handy to give me extra time to migrate my site without paying them a cent more.

Craig Spencer · 19 May 2014 - 09:16
United Kingdom · TalkTalk · Chrome 34.0 on Windows

I have just (finally) spoken to a customer service agent regarding my billing. They told me that they cannot deal with my refund request until the outage is over. However, I also asked them about my April refund since my sites were down twice in April too. They told me that there is no automatic refund unless I raise a ticket at the the time - this despite their 99.9% uptime guarantee (apparently if I had read the small print in the t&c's I'd have known about this clause). Seeing as the customer service agent was so nice to me and not at all sarcastic in answering my many questions (yeah, right) I will do as promised and make sure everyone knows about this clause. So, if your site has been down - or any of your customer's sites - then please raise a ticket with hostgator requesting your refund under their uptime guarantee. We wouldn't want them thinking we hadn't read their t&c's would we?

Diego Soler · 19 May 2014 - 09:00
United States · Hotwire Communications · Chrome 34.0 on Mac

I am programmer, I have 20 website with HG and all are not working like
and my personal system on the server is not working too.
Please, fix this ASAP, my customer is loosing money, we pay ads on google and bing and now if you wan to open a web site from any ads is not working but my client still pay for that "click"

Amriteshwari Saraswati · 19 May 2014 - 08:46
United Kingdom · Exponential-E. · Internet Explorer 9.0 on Windows

My main url is and it's down. Along with several other domains I host with HG. No response from support. This isn't a commercial website but even so, I need it to be up and running smoothly as it has a lot of info and a lot of interested vistors coming to learn from us. No excuses, this keeps happening too much. Looking for reliable hosting alternatives now.

Computerizer · 19 May 2014 - 08:22
Cyprus · Wavespeed. · Chrome 34.0 on Windows

They were down a month ago, they offered me a month of free dedicated server hosting, (as I am on dedicated), $174 a month, I was pleased that they cared for customer. but guess what, I had to fight to get it confirmed that I am getting that 1 month hosting. they added credit to my account that on next billing they will use that credit. and today just while they are down, they charged my paypal again. I went back to my account, to check account credits, to my surprise they are used on 13th of May, and just after 5 days, their month is finished, so they charged my paypal again for whole month. now their month is 5 days long only. Host gator, now when I opened a ticket, nobody cares to answer, their chat is minimum 30 minutes for last 6 months. no sufficient reply. only bla bla bla. HG please do not hide behind the desk, come out and face the s###

Colin Pizey · 19 May 2014 - 08:17
United Kingdom · BT · Firefox 29.0 on Windows

My email and web sites have also been down all day (..and at a crucial time for my business). Like Craig previously, I waited over 30 minutes for support, then the support agent cut me off before I could ask further questions ! Over the past year or so, Hostgator has (..for me) turned from a brilliant hosting company with superb support, to a company that no longer seem to care about customers. I have unresolved technical issues going back months, which I believe are an account setup problem their side. Their support people seem unwilling or unable to spend time to fix properly and have also told me they cannot escalate my issues internally. I think now it's time to move my sites and URL's elsewhere... shame !

Craig Spencer · 19 May 2014 - 07:48
United Kingdom · TalkTalk · Chrome 34.0 on Windows

I have just tried to contact billing support to claim the refund I am entitled to when they do not provide the 99.9% uptime (that's less than 43 minutes per month downtime allowed). Twice now I have waited for 30 minutes for an agent and then been disconnected by the agent before I asked my question. Has any company ever cared so little about it's customers??

Christof Lehmann · 19 May 2014 - 07:23
Denmark · Tele Danmark · Chrome 34.0 on Windows

As editor of a daily online newspaper, nsnbc international, at, I regret that I have to say that today is the second day within two month, that we are losing an entire day's production because Host Gator is an utterly unreliable business partner. I have to warn everyone who needs a professional partner, and who currently uses Host Gator or Blue Host (the same) to find a more stable and professional service.

Edit: For those who ask "how long".. Last time, less than 2 month ago, it took about 34 hours before our newspaper was back online and more than 40 hours before it was stable and online. -

Craig Spencer · 19 May 2014 - 05:06
United Kingdom · TalkTalk · Chrome 34.0 on Windows

Finally managed to 'chat' to someone on their support service after a wait of 1 hour 45 mins, only to be told that the servers were down and that he could not give me any more information. When I asked what hostgator were doing to stop this happening every month he suggested I try a different hosting service!!! That was their own customer support. I copied and pasted the transcript as nobody would believe me otherwise. They are ridiculous!

Eric D. Martin · 19 May 2014 - 04:45
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Up and down for past few hours, but mostly down. We are getting a quote from Liquid Web. Any other suggestions for a vendor?


Ever since they moved their datacenters to Provo (to save money of course) they have had terrible service.

Gayan Dahanayake · 19 May 2014 - 03:47
United Kingdom · Virgin Media · Safari 5.1.7 on Mac

my company's website is down too. and its horrible. it takes 30 minutes for them to answer a query. does any one know of a good hosting company? preferably in UK?

Peter Richardson Seller · 19 May 2014 - 03:35
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

Why are you so useless hostgator??? Everything is down - website, email, control panel. Will you be refunding my lost sales?? - Of couse you wont as you don't care less about your customers.

Craig Spencer · 19 May 2014 - 03:28
United Kingdom · TalkTalk · Chrome 34.0 on Windows

It is down again!!! Why do I stick with the worst hosting company in the world???

Does anybody know of a good alternative hosting company (preferably uk based) who is not part of this useless group of companies (Endurance International Group), as there is no point switching to the same company under a different name as they will have the same problems. Of course I can't even switch until they come back as they have all my files!!!

DoanPhuong Nguyen · 12 May 2014 - 14:27
United States · AT&T Internet Services · Firefox 28.0 on Windows

My HostGator site is down. I am on a VPS server. I am beyond annoyed. This is the second time this month that Hostgator is down. I submitted a ticket this morning and still no response. I contacted Hostgator on phone two times today and they said there is a backlog of sites down that they are fixing and they have not gotten to mine yet. This is unbelievable that my site could be down for an entire day now and nothing fixed from Hostgator.

Martin Capewell · 2 May 2014 - 09:02
United States · TDS Telecom

After the last outage, the horrendous customer service and the shady tactics of moving my server without telling me. I changed to liquidweb after a couple of mentions on this site. Marginally more money but better processor, second harddrive for backups, double ram (16gb) and a SSD for the database. Support has been great helping me set up. I mentioned I moved from Hostgator and got a free month. I am not affiliated with these guys at all.

John Barr · 29 April 2014 - 16:29
United States · Verizon FiOS

Our Hostgator Linux dedicated server in the Provo Utah data-center is OFFLINE AGAIN -- this time as of 4:55 PM MST 29-April-2014

Edit: According to Hostgator phone technical support, the upstream provider (backbone ISP) serving a block of Hostgator servers experienced a problem that took that backbone provider off-line. Hostgator had to manually switch that block of servers to its alternate backbone provider. This took about 30 minutes to complete. Our server is on-line again as of 5:35 PM MST.

Bushman Pits · 29 April 2014 - 16:22
United States · Windstream Communications

WHAT A JOKE - EVERY OTHER WEEK - Let Me Guess a Switch In somewhere out west again... Time To Find a New Host Provider

We host close to 25 Kennel and community sites and I get to hear all again. and I will read the status and find out that a switch is out - time to upgrade your network Host Gator!!!

The Best Web Hosting Service · 27 April 2014 - 17:55
United States · Time Warner Cable

To be quite honest with you Hostgator hasn't been the same since EIG acquired them two years ago. For over 10 years I had a shared and VPS server with them, but as soon as they were bought out I started to notice: frequent downtime, lacking customer support, more site hacks, and a decrease in our sites performance. I actually pulled 14 sites away from them 2 years ago after dealing with issue after issue. Save yourself a headache and use another web hosting company because they are not the answer for you!

Ethan Wade · 17 April 2014 - 22:50
Taiwan · Taiwan Mobile

Hey Guys,
Sign the below petition and tweet it out to others if you are on Twitter. Remember to include the hashtag #HostgatorOwesUs
Hostgator should refund all customers affected by the 5 blackouts in the last 7 months

Euripedes B. Silva · 17 April 2014 - 09:38
United States · AT&T U-verse

Our dedicated server is back up, sites are live, etc. What a hellish night. We're getting email now, too, and that's bringing bad news from the customer base, left and right.

Battle 4 the Ages · 17 April 2014 - 09:31
United States · Charter Communications

CHeck out the audacity of this reply? I sent an email, got the canned response from HG that EVERYONE else got.. I emailed back telling them a canned response isn't good enough and this is what they write back? Do they not realize this is Social Media and about 100 other people posted their canned response? Wow...

"Elyse Padilla
10:59 AM (26 minutes ago)

I’m sorry if you feel that my response was automated – it was typed out by me personally. I am forwarding your details to the appropriate place for follow-up.

Elyse Padilla
Endurance International Group, Inc.

Garrett Shields · 17 April 2014 - 08:42
United States · TDS Telecom

I am done with Hostgator. Down for nearly 22 hours now. Lost anywhere from 20-25K in income due to lost web sales. Yippee, they are going to credit me a month of service.. $270. That'll make up for it!

Edit: Good thing their pitiful shared hosting customers are up.. Nevermind the important DEDICATED HOSTING customers that are down. Who cares about them!

Robert Arenas · 17 April 2014 - 08:38
United States · Verizon FiOS

Update: The cause of the outage that began yesterday afternoon was due to an undocumented bug in firmware utilized in our vendor’s hardware. At this time, we’re still diligently working to restore service all customers. While the majority of customers are back online, we still have a small subset of servers that we are individually rebooting. You may see intermittent service as we complete the reboot. We appreciate your patience as we continue working on this.

Digital Media Concepts & Solutions · 17 April 2014 - 08:32
United States · CenturyLink

Hostgator went down the drain. Their service has become so horrible. This is the 2nd time in a 3 month time period for an outage. I purchased an SSL took them 3 weeks. My dedicated has been down for 24 hours straight. They don't respond and the forum says absolutely nothing. I just want my server up so I can migrate it to another host.

Victor A. Simossis · 17 April 2014 - 07:44
Greece · Cyta Hellas

Had a top level guy in one of our customers contact someone in HG. Thats what he told me.

Considering posts about wrong IPs and the fact that our boxes have all sites up on specific IPs but others that have dedicated ones being still down makes sense.

Victor A. Simossis · 17 April 2014 - 07:27
Greece · Cyta Hellas

For anyone still waiting, the latest:

The router issue was yesterday, now it seems the Data Center IP Table got corrupted and servers were assigned different IPs.

I assume we are waiting for our servers to get their correct IPs. So some websites will work and others that are not on the same IP assignment are not yet restored... what a mess!

Fred Leiberman · 17 April 2014 - 06:16
Canada · Bell Canada

My Site was up. Cpanel down. No emails. Wait, now my sites down again. More aggravating the losing customers and money is... No customer contact. No really sorry from anyone important. Customer service??? Customer care??? Customer retention!!??

Sylvester Lenz Kandukira · 17 April 2014 - 04:21
Namibia · Telecom Namibia

Imagine having a reseller account and somthng like this happens... that means all the hundreds of sites you are hosting goes down as well... This is just too much HG... you got to do somethng here....

Ralf Faust · 17 April 2014 - 04:12
Curaçao · United Telecommunication Services (UTS)

with us its exactly the other way around, sites are up after 20 hours and mail traffic seems to work again for most sites, however all re-seller accounts on the servers and their customers and sites, still offline and no mail. No access to all individual c-panels for the customers and no access to our WHM so we cant see what to do and start making latest backups?

We seem to be in that small number... I am curious how many others fall into that "small number" category... About 2 million?

Victor A. Simossis · 17 April 2014 - 03:53
Greece · Cyta Hellas

At this time full service has been restored to virtually all customers, we are aware of a very small number or residual issues and are addressing those at this time. If you continue to experience any issue, please contact us via normal support channels. We cannot thank you enough for your patience and understanding throughout this situation.

We seem to be in that small number... I am curious how many others fall into that "small number" category....

Lou Tortola · 17 April 2014 - 03:17
Canada · Cogeco Cable

I was hoping to find things resolved at 6:00am... but all our sites are still down... Anyone know anything? I see no light at the end of this dark tunnel!!!

Ioannis Syrigos · 17 April 2014 - 02:55
Australia · Comcen

Enough is enough for us. Just got one dedicated server with Siteground and one with liquidweb. They have very good reviews so lets hope that they are good!
BTW Paul, please stop advertising, nobody would move from Hostgator to them.

Anthony Wong · 17 April 2014 - 01:58
United Kingdom · Sky Broadband

Hi, Don;t know if this helps any ones thoughts on the matter.

Apart from moving your sites from HG, the next best ting is to distribute your web services across a few provides. e.g. I use 1and1 for email and DNS, Namescheap for Domani registration, Amazon AWS for storage and CDN, Dropbox also for storage and a local hosting company for backup sites and VM servers.

What does that mean for me?

Well some of my sites are still down, but I can still send and receive emails from my clients. I can still point them to the back up landing and download pages. And it helps me to decide if it is worth me updating the NS records to point to the backup site or just wait it out.

Its unfortunate that HG have got caught up in another major outage, really there are lessons to be learned from this and any company worth its money will be implementing ITIL in some form or other. So should be putting into place processes and procedures to minimise outages.

Resilient design in architecture should help prevent hardware failure. Correct change management process should help reduce risk during change.

I suspect a router upgrade or configuration change has gone wrong and a sufficient test plan had not been execute along with a decent back-out plan.

One thing is for sure, decent communication would be good. I get alerts and updates from my other suppliers if there are any issues so why HG doesn't do this is anyones guess?

Like they say, no one likes radio silence when the s**t is hitting the fan

p.s. I'm not an HG affiliate and the sites I moved to HG, was yes (a) because of price and (b) because up until recently I had years of low interruption or performance issues with HG. But to be fair when it happened for the first time I did change to the model above especially as my business had grown.

Stone Mind · 17 April 2014 - 01:25
United States · Time Warner Cable

Thing like this is unfortunate, but anticipated. If Hostgator can learn from this lesson, and improve heretofore, finding ways to keep such disaster to the minimum, we should be a bit more accommodating. Nothing is disaster free now. People get killed by taking a flight or a pleasure boat ride. I believe no one at Hostgator enjoys such disaster and as long as they have learned from this and make it better, let's be more forgiving.

Kathleen Kidwell Jones · 17 April 2014 - 01:09
United States · AT&T U-verse

My websites and emai accounts have been down for over 5 hours straight and intermittent since 11 a.m. yesterday. There is already news about the outage and how HG customers have pretty much had it:

Mark Collard · 17 April 2014 - 00:58
Australia · Telstra Internet

Finally, all of my websites (and presumably my VPS) are up and running again... a long way from HostGator, but I still lost a bit of hair from pulling action during the day. Sorry to all of my subscribers. I'm seriously exploring other hosting options after Easter...

Roger Smith · 17 April 2014 - 00:57
United States · Comcast Cable

@Lawrence Ip - Actually I saw it on domain tools (, you may be correct in it being a common advertisement banner, however, when I do a Who Is on other domains I don't see the same "For Sale" banner and the banner is showing within the domains "Whois Record". Just seems odd and a little concerning... especially with these outage issues!

Lawrence Ip · 17 April 2014 - 00:45
Australia · TPG Internet Pty.

Roger Smith -
Did anyone happen to notice domain is "For Sale" by the owner...? Rather concerning actually!

If you saw that on Namecheap, they're always saying that... Make an Offer...stuff

Kumar Ranjan · 17 April 2014 - 00:34
India · Reliance Communications

I already left 3 account of Hostgator and with this terrible services, its time to say good bye to Hostgator. They are busy to selling more hosting account rather than maintaining existing clients!!

Dave Rongey · 17 April 2014 - 00:31
United States · AT&T Internet Services

NOTE THIS: The info on Hostgators website STILL shows their servers are located in TEXAS. This is FALSE and MISLEADING. The data center is in PROVO UTAH. I brought this to their attention the last time this happened and they still have not changed this Misleading Info. Go to this link, and click on Compare All Dedicated Servers - here's the link;

Lawrence Ip · 17 April 2014 - 00:14
Australia · TPG Internet Pty.

I can see most of the peeps here have VPS & Dedicated servers. I's gonna hurt HG when we all leave in droves. That's like at he very least 30 baby accounts for each one of us. If 10, 000 of us leave in one month at $100 a pop that's $1 million/month. That'll send 'em broke anyways. Yes, I've seen this before. Shareholder profit is a higher priority for them. Guess what, it's gonna tumble!

Mwesigye Prosper · 17 April 2014 - 00:13
Uganda · Roke Investments International

I wake today. Been happy with HG for the last three years but the outages happening in every few months is coating us business. What happened to the HG i knew. Now thinking of how i can mirror my sites

Lawrence Ip · 16 April 2014 - 23:52
Australia · TPG Internet Pty.

Last time I had the exact same issue a few years back with Myriad Network. It seems that whenever there's a buyout or takeover, service goes down a few months afterwards. Just like any other business, the new guys come in and rock the boat. It's always best to leave them be. So it looks like I'm gonna have to take mediatemple off the list, as they are now owned by GoDaddy.

If your up for VPS or dedicated may I suggest WiredTree Hybrid with Lightspeed.

Edit: There latest tweet... Our network team continues working on repairs to our network architecture that will enable us to fully restore services for all customers.

Arthur Hawk · 16 April 2014 - 23:51
Philippines · SkyBroadband

Lucky me... my dedicated site was just ordered 10 days ago.. I have time to ask for a refund so I can go with another host. Yippie!!! Been down for hours and will cost me $2000 today.

Errol St Clair Smith · 16 April 2014 - 23:49
United States · AT&T Internet Services

Euripedes, I'm not not much of a social media person. Typically, find that the signal to noise ratio is too low, too often. Was hoping this crisis might be an exception and would provide an opportunity for productive, constructive collaboration -- since we all have a common interest in finding a solution. Now we 're off talking about whether I'm a HG plant. If the case for legal recourse is strong and viable, I suspect it would take more than one person's opinion to derail the notion of pursuing a class action.. In any case, looks like this discussion is about to become unproductive. I didn't wake up today looking for a law suit or an argument. Just want to get back to business and need to find the best way forward. Peace my friend and good luck with your campaign.

Euripedes B. Silva · 16 April 2014 - 23:39
United States · AT&T U-verse

These guys can and should be held accountable, and to a level that exceeds the one month of free service tied to this outage.

Anyone interested in exploring, read the posts below for detail.

Ross Evans · 16 April 2014 - 23:32
Canada · Canaca-com

@Mark - Its past your bedtime son. I understand you are upset your gamer site went down and you can't link with your friends on your Xbox. Now take it from the adult, pretending like you are one throwing words like "class action lawsuit" which you clearly don't understand. Night night before Mom catches you out of bed and on her computer.

@Euripedes - Well if you are dead set on it good luck. Personally I'm in cutting my losses mode which is where I think most people are. You can have my share for yourself ;)

Euripedes B. Silva · 16 April 2014 - 23:32
United States · AT&T U-verse

No, Ross---I am proposing that customers contribute to fund an attorney to investigate the possibility of piercing the contractual limits that HG imposes. Shared costs on behalf of all customers, with the potential of getting something more than a fraction of a percentage of actual damages suffered.

Cheri Vanderheydt Searle · 16 April 2014 - 23:31
United States · AT&T Internet Services

I think everyone is just really pissed off right now so lets not turn on each other, HG is a bullshit company. I was with godaddy for 3 years and they gave me a free month for being down when i didnt even know it was down. I'm the stupid one... I should have never left them, was trying to save a buck;(

Ross Evans · 16 April 2014 - 23:26
Canada · Canaca-com

No Euripedes if anything I work for you, as I'm trying to save your time from being wasted on the futile mission. Your damages are your business losses today, lets exaggerate that and say you lost $10, 000 today as a result. You can spend the next 5 years and 10 times that amount of lawyers trying to recover it, even if you win it was a waste of time. What do you expect 1 million bucks or something?

Euripedes B. Silva · 16 April 2014 - 23:21
United States · AT&T U-verse

Ross, do you work for HG? Your comment seems unusually quick to steer us away from discussion about seeking HG's sharing of customer damages.

Mark's "gross negligence" observation is EXACTLY the kind of element that my lawyer friend cited --- no matter what HG has in their contracts, if it can be shown that they damaged customers via by extraordinary negligence then there's a case.

Cheri Vanderheydt Searle · 16 April 2014 - 23:20
United States · AT&T Internet Services

I was a fairly new business and probably wont have any clients left if this is not up tomorrow by 8 am. Would love to seek council but unless we have enough interested, I probably can't afford to contribute. Will be interested if we get enough interests tho.

Mark W. Sahan · 16 April 2014 - 23:20
Canada · MTS Allstream

I think this is at least a year of free service for this gross negligence. This kind of shit can drive our website businesses into the sewer. Years of hard work for this shit?

Keith Rowley · 16 April 2014 - 23:18
Australia · Cable Modem Internet Service Provider

I can't afford to have my sites up and down like yoyo's. This is TERRIBLE and the help chatline is also down. Gator service has been excellent - really excellent for me for the past year - WFT is going on?!!!

Lawrence Ip · 16 April 2014 - 23:17
Australia · TPG Internet Pty.

I have a VPS server with HG and have so for the last four years. This is no longer tolerable . Even though the support staff are fantastic, they are not the ones calling the shots when it comes to making high level decisions. I now have no option but to take my business elsewhere. I'd rather pay double what I'm paying now and have happy clients, than spend all day calming then down. Luckily for me I have kickass service agreements in place, otherwise I'd be sued for lost income. I'm looking at 'mediatemple'.

Euripedes B. Silva · 16 April 2014 - 23:16
United States · AT&T U-verse

I want to make sure that discussion of "the business model" doesn't distract from my proposal that we collectively hire a lawyer to probe very carefully for ways to pierce HG's shield in terms of the real damages customers have suffered in what is now a 13 hour loss of service.

Ross Evans · 16 April 2014 - 23:16
Canada · Canaca-com

@Euripides - no one is suing anyone. If you have that much time on your hands you probably don't have the money to do it. Somewhere in the fine print covers them for crap like this. If everyone could sue them, they have probably caused more damage today than the company is worth so they would never be able to pay out anyhow. Completely moot point.

We will probably all get 2 weeks free to say sorry. Those of us who are smart, and value our business won't be around to accept.

Victor A. Simossis · 16 April 2014 - 23:15
Greece · Cyta Hellas

Dedicated server down for 13 hours now!!! Customers have no sites, email or anything! I am looking at Media Temple, iWeb and InMotionHosting. Anyone have feedback on them?

Lawrence Ip · 16 April 2014 - 23:11
Australia · TPG Internet Pty.

I have a VPS server with HG and this is no longer tolerable and have so for the last four years. The support staff are just fantastic, alas they are not the ones calling the shots when it comes to making high level decisions. I now have no option but to take my business elsewhere. I'd rather pay double what I'm paying now and have happy client, than spend all day calming then down. Luckily for me I have kickass service agreements otherwise I'd be sued for lost income. I'm looking at 'mediatemple' .

Ross Evans · 16 April 2014 - 23:10
Canada · Canaca-com

@Errol it seems like a simple solution to me - find a webhost that charges a reasonable fee. As I've stated Liquidweb is what I am looking at. They cost more than Hostgator in every way. They will even charge me $100/hour to migrate my site. I'm fine with that.

If unfortunate if someone doesn't do their research and ends up with another crappy EIC company, but that is really their own fault. I'm not out to fix EIC and their model either, I'm out to fix my own webhosting.

i never was with Hostgator because it was cheap, I was with them because they provided flawless service for me for 3 year, then started to fall apart.

There isn't a solution other than to avoid EIC/Hostgator or deal with this crap.

Euripedes B. Silva · 16 April 2014 - 23:09
United States · AT&T U-verse

I suspect that Errol St. Clair Smith is the HG rep in this forum sent to dampen discussion about seeking damages. It's inconceivable that HG is not covering this discussion and the logical extension is that they'd have someone like Errol make comment like the on just below.

Errol St Clair Smith · 16 April 2014 - 23:04
United States · AT&T Internet Services

Euripedes, the tech space is high risk... this sort of thing comes with the territory. What we all need is a way to limit the risk that is viable for small to mid-sized businesses. With all due respect, legal action is a distraction. Time suck with minimal upside. Need to keep eye on the ball...

Errol St Clair Smith · 16 April 2014 - 22:57
United States · AT&T Internet Services

Ross, the point is not "caring about Hostgator's problems, " It's about understanding the market dynamics to make better decisions and find a viable real solution. The pricing model of all of these hosting firms has been questionable to me. Low rates, unlimited bandwidth, 24/7 live support -- doesn't add up. Understanding the market dynamics is critical to avoid jumping from one inadequate service to another. Someone announced earlier that they are planning to switch to Bluehost. not knowing that Bluehost is the same company is a potential liability. Just saying... we have a common problem here would be great if we could share information and insights and collectively find a better solution.

Euripedes B. Silva · 16 April 2014 - 22:56
United States · AT&T U-verse

I talked to a lawyer friend tonight, been practicing in tech markets for 27 years and his feeling is that despite contractual limitations on HG's sharing of damages we're suffering those contracts have limits on the protection side.

Please contact me if you're interested in contributing, I want to move forward to ensure that, if nothing else, they don't continue with their cavalier attitude toward uptime, and communications with customers.

Vaperloot · 16 April 2014 - 22:52
United States · Comcast Cable

Our hosting service, Hostgator, is down again, and has been down off and on for the last few hours. We're keeping our eye on things and hoping this won't push back our site launch on Friday for invitations! Sorry #VapeFam

Euripedes B. Silva · 16 April 2014 - 22:51
United States · AT&T U-verse

I'm guessing that our contracts limit their liability and I'm not sure this event rises to the levels required for a class action but I do think we should fund a legal specialist to take a close look at this situation to determine if there's cause for action here.

Arty Draco · 16 April 2014 - 22:39
Canada · Nucleus Information Service

@Cheri Vanderheydt Searle yes its been down this long before.
Its been down in August, was down again in November, down again in December and down again today. Their own website is on Softlayer so obviously thats fine. You can get it and pay for their crummy service but you cant actually use it!
@Ross Evans yes its the Provo data centre. Its obviously got absolutely no redundancy in place.

This section of their website is very misleading
All it mentions is Softlayer who are top notch and does not mention Provo who they moved us all onto without telling us the true details of what was happening. Before Hostgator sold out to EIG and allowed them to simply take their name and ditch everything else that made Hostgator our services were all on Softlayer. I never went down once during years of service. Since the move which has been what a year? Its constantly down. EIG wreck hosting companies. The support of Hostgator is just like being on Netfirms now which tells me its just one big company hiding behind the names of all the different established brands they purchased.

Ross Evans · 16 April 2014 - 22:36
Canada · Canaca-com

@Errol - I couldn't care less what Hostgator's problems are. I don't run the company. Some advice, they might be smarter to charge me an extra 10 bucks a month and have me up and running than costing me more than their hosting is worth for a year in a day. That is a rather stupid model.

If they want to have 1 cent websites, good for them. Let them go down, not their business clients. Should be 2 separate models. The dedicated server guys are the bread and butter. The ironic thing here is my $4.99/month shared hosting account has been up all day, while my VPS has been down.

They aren't going to take our advice anyhow. Only way they will learn is when us rats jump from the sinking ship.

Cheri Vanderheydt Searle · 16 April 2014 - 22:33
United States · AT&T Internet Services

Wonder how long it was down in December. I have only been with them 4 months with a dedicated server and have been down 3 times just this month. Last night they told me they had to appy a patch so that this would never happen again. After the patch a client received 150 text message reminders for the same appt. for hours How embarrasing!!

Ross Evans · 16 April 2014 - 22:28
Canada · Canaca-com

From what i understand its the same crappy data center in Utah that crash on New Years of this year. Clearly they didn't learn anything from the first time such that it happens again in 4 months - and I'd be betting on what will happen in the near future to anyone stupid enough to stick around with them after this.

@Cheri - Yes they were down for this long on New Years. Didn't get as much attention because almost no ones business is running then. I've had 10 service interruptions in just 4 months of 2014 with them.

Errol St Clair Smith · 16 April 2014 - 22:28
United States · AT&T Internet Services

Have been drilling down for a better understanding of the problem. Hostgator is owned by EIG. The company is publicly traded so much is available on its financial condition. Google EIG and Hostgator and draw your own conclusions. one important note -- EIG owns other hosting companies besides Hosgator --including Bluehost and iPage. Different brands, same company. I understand the feelings of frustration and helplessness. I feel the same, but what's needed now is reliable information and a contingency plan. The question is, are the economics of these sorts of hosting options sustainable? I suspect all are pretty much operating with the same market demand and competitive pressures. Already seeing that though the brands are different many are going through the same data centers

Prices are insanely low to drive subscriber growth. Can the service level we all want be maintained at the rates we are paying? Hostgator used to offer great service. Is the model breaking down?

If so, what are the real solutions for small and mid-sized business to manage this exposure? Crowdsourcing some ideas on this would probably help us all more than just sharing our troubles.

Euripedes B. Silva · 16 April 2014 - 22:18
United States · AT&T U-verse

They've damaged us in the North American market and now, as we move into early morning European time, we'll start to see the destruction of relationships there.

STILL no concrete information about what's going on. These people need to be taken to school---and to court, for damages.

Herb Meehan · 16 April 2014 - 22:07
United States · Time Warner Cable

It's been over 11 hours... Surely they must know what they are working on now. We'd really LOVE to know. This is such a nightmare. THE worst thing to happen to anyone that runs a site and has users/customers depending on you.

Dos En Punto · 16 April 2014 - 22:04
Argentina · Cablevision

ok, bluehost, hostgator, hostmonster, justhot, etc etc etc (many others) are the same company: EIG. They buy good hosting companies to just riun them... so people having nice chats with all of them will have the same experience. Do your research first.

Cheri Vanderheydt Searle · 16 April 2014 - 21:57
United States · AT&T Internet Services

Jay... Calm down, breath... Tell them the truth, give them constant updates, that what i've been doing all day. There is nothing more you can do... STAY CALM FOR YOUR CLIENTS!!

Jay Meehan · 16 April 2014 - 21:44
Thailand · TOT Public

My dedicated is down as well... CLIENTS ARE ANGRY! Anyone looking to signup to hostgator DON'T!!

My issue with i have 3 dedicated and a shared server with them i need to move.

Hostgator was great a few years ago but over the past 12 months they have dropped staff, response times for support are pathetic and the general service is unacceptable.

I don't know the reason for the massive decline in service but I guess it's executives wanting more cash for themselves. WAKE UP!!!!! soon you won't have any.

Ioannis Syrigos · 16 April 2014 - 21:41
Australia · Comcen

It is unbelievable, and they still do not know when the issues will be fixed. We have started the process of getting new servers. We have one dedicated and 2 VPS with them and more than 70 sites are down for half a day now... If the bankruptcy is only rumours, the number of lawsuits that they are going to get after this, will take them to bankruptcy anyway..

Scooby Werkstatt · 16 April 2014 - 21:32
United States · Comcast Cable

If you are looking for a dedicated server to host your business or website, dont use hostgator. Its been 10 hours and my dedicated server is still down. Several times a year this happens and this is the final straw.

Rollin Boulders · 16 April 2014 - 21:28
United States · CenturyLink

This is ridiculous, for several nights in row now I get "server not found" a "504" or "502" error. I attempted to contact chat support last night but was told it was probably my personal internet connection, or my personal computer because nothing was wrong on my server. No comment when I said I could not reach the fttp or through dreamweaver program, or the fact that I can go to any other website and not get errors, just mine when I need to work on it. Could not even get into cpanel.

Tonight their live tech support is "down for maintenance". Last couple of days google has been sending me error messages about pages that are not there, but they are, stupid hostgator just aint serving them up on their stupid broken servers.

I am switching to another host.

Nancy Pham · 16 April 2014 - 21:20
United States · Cox Communications

Luckily I moved the majority of my clients to after the last outage. Their support has been great. Ever since EIG bought hostgator, service has gone down the drain. The ones left on HG are on a dedicated server which is still not up yet. /sighs

Snappy's Gadget Lab · 16 April 2014 - 21:04
New Zealand · Two Degress Mobile Limited

@Joyce, updates are being posted by them at the link below, although only 7 in something like 10 hours.

Ed Hudson · 16 April 2014 - 20:38
United States · Time Warner Cable

Hostgator is toast with us. Been with them for 6 years... but no more. Just ordered a new server through LiquidWeb. They come highly recommended. Hostgator has gone to the toilet as far as I'm concerned!

Arty Draco · 16 April 2014 - 20:32
Canada · Nucleus Information Service

Does anyone know if this is legal?

HostGator has partnered with SoftLayer for all primary data center and network-provider services. HostGator's long standing relationship with SoftLayer allows HostGator's customers to utilize one of the world's best networks to power their web sites and ensure maximum uptime. SoftLayer's world-class datacenters feature state of the art security, power, safety, and cooling systems - all designed to ensure that service remains uninterrupted.

We all got moved to Provo the yo yo servers hence the reason they are down just as much as up

Ross Evans · 16 April 2014 - 20:31
Canada · Canaca-com

Probably each time they get it back up the rush of people trying to get their data an switch hosts overloads them and shuts them back down. Between $500 and $1, 000 lost by me today so far.

Mark Brown · 16 April 2014 - 20:20
United States · Time Warner Cable

Our chat system is currently under maintenance.
Snappy is currently fixing the issue with his trusty wrench. We apologize for this inconvenience. Our services will be back up shortly. Feel free to look at some of our other content.

You can find more information and updates on our status page.

Eric D. Martin · 16 April 2014 - 20:20
United States · Comcast Cable

Hostgator says YOU are to blame. From their home page:

"How could this happen?"
Usually, the cause is a single user who has allowed uncontrolled processes to overload the server. We will suspend that user and restore the server to working condition.

Dave Ess · 16 April 2014 - 20:19
Canada · Managed Network Systems

Hostgator closure/bankruptcy clarification: I received an email from a friend who works at one of the data centers and he verified that they've been closing the doors and only allowing skeleton staff into the building as part of their closure/bankruptcy proceedings. That is all the proof I can offer; take it if you will.

View Older Comments

Remaining 295 more comments.

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.