website not working? Is it down right now? Server Status Check screenshot
GeniWebsite Name:
www.geni.comURL Checked:
Response Time:
Last Down:
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Geni Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
09:1452.83 ms. 
18:144243.4 ms.
03:0753.17 ms. 
11:2763.93 ms.
17:1957.52 ms. 
21:1753.06 ms.
16:5059.08 ms. 
10:3552.31 ms.
19:5721.16 ms. 
22:5420.56 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:46

We have tried pinging Geni website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Geni - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Eugene Thomas · 13 June 2016 - 16:51
· · Firefox 47.0 on Windows is not accessible to me, even with different browsers.

Fikri Hamzah · 7 April 2016 - 07:41
· · Chrome 49.0 on Windows

Can't access +8 gmt 3:41pm 7apr2016

Gladys Foley · 10 March 2016 - 10:10
· · Internet Explorer 11.0 on Windows

one problem i have is that when i click on the fathers name it wont come up but a box comes up with the information so i have to click the grand father which means i have to miss a generation so i cant print it.

Moshe Kutten · 13 June 2014 - 15:09
United States · Verizon FiOS · Internet Explorer 11.0 on Windows not responding 6:08 PM EST

Val Mackin · 6 February 2014 - 03:13
United Kingdom · Tiscali UK Limited

Why can I not log on to Everytime I start to type my email in it goes back to being blank before i've finished typing. Can't get on to help because I need to log in to do that, Grrr

Jennifer Forbes · 11 February 2013 - 14:03
United States · SureWest Broadband

Site has not been down - I've worked there several times a day every single day for the last several weeks. Is it possible you need to empty your cache, etc.?

Joe Soap · 11 February 2013 - 04:56
United Kingdom · Venus Business Communications Limited

The site has been down for at least a week, are paying members therefore going to receive a refund in respect of this excessive down time??

S.s. Vasan · 20 January 2013 - 02:18
India · Airtel Broadband

Site is not opening even now. I understand it has been acquired by My Heritage. The latter says both the sites will be kept separate. Likely e may be able to access in a few days.

Olof Bachman · 27 December 2012 - 07:27
Sweden · Com Hem AB

I can't access it right now. I've tried several browsers and different devices.

Jennifer Forbes · 31 October 2012 - 21:57
United States · SureWest Broadband

Geni has one of the most stable servers of any site I use, and their customer service team is extremely responsive. That said, all sites go down once in awhile!

James Jamy Gross · 4 October 2012 - 21:01
United States · Comcast Cable

site is not returning names from database

Jimm Meissner · 28 September 2012 - 08:31
United States · Charter Communications has not been working today for the last 3 hours

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